وظائف فني دوكو - مسقط سلطنة عمان

<p><b>Industrial Electrical Technician Responsibilities:</b></p><ul><li>knowledgeable and technical experience about CNC and PLC details.</li><li>Troubleshoot malfunctions of any electrical system must make inspections and assess potential problems and recommend changes or upgrades to electrical systems to increase productivity and functionality.</li><li>Perform regular tests to new and existing electrical systems equipment and machinery both to spot potential problems and to ensure that systems are operating at their highest possible levels of functionality.</li><li>knowledge in Problem Solving Process and Root cause analysis.</li><li>Provide regular scheduled electrical mechanical monitoring Activities.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>ITI/Diploma Candidates with Good experience 3-5 years in any Engineering company.</li><li>Diploma in Electrical and Electronics Engineering</li><li>Good Verbal &amp; written communication skills in English with problem solving.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for maintenance, repair, and basic MEP work to ensure smooth kitchen operations.</p><p>Key Responsibilities:</p><ul><li>Maintain and repair kitchen equipment (ovens, fryers, refrigerators, dishwashers, coffee machines)</li><li>Perform preventive maintenance and troubleshoot breakdowns</li><li>Handle electrical (DB, wiring, sockets, breakers), plumbing (water lines, drainage, grease traps), and mechanical/HVAC (FCU) tasks</li><li>Attend breakdown calls, maintain service records, and adhere to safety and hygiene standards</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma/ITI in Electrical or Mechanical field</li><li>3 5 years of relevant experience</li><li>Strong knowledge of kitchen equipment and MEP systems</li><li>Good troubleshooting skills</li></ul><p>Preferred Experience:</p><ul><li>Experience as a kitchen equipment technician in a five-star hotel</li><li>Experience in canteen or catering company environments</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for maintenance, repair, and basic MEP work to ensure smooth kitchen operations. Key Responsibilities: Maintain and repair kitchen equipment (ovens, fryers, refrigerators, dishwashers, coffee machines) Perform preventive maintenance and troubleshoot breakdowns Handle electrical (DB, wiring, sockets, breakers), plumbing (water lines, drainage, grease traps), and mechanical/HVAC (FCU) tasks Attend breakdown calls, maintain service records, and adhere to safety and hygiene standards</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma/ITI in Electrical or Mechanical field</li><li>3 5 years of relevant experience</li><li>Strong knowledge of kitchen equipment and MEP systems</li><li>Good troubleshooting skills</li><li>Preferred Experience: Experience as a kitchen equipment technician in a five-star hotel</li><li>Experience in canteen or catering company environments</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Summary: Responsible for maintenance, repair, and basic MEP work to ensure smooth kitchen operations. Key Responsibilities: Maintain and repair kitchen equipment (ovens, fryers, refrigerators, dishwashers, coffee machines) Perform preventive maintenance and troubleshoot breakdowns Handle electrical (DB, wiring, sockets, breakers), plumbing (water lines, drainage, grease traps), and mechanical/HVAC (FCU) tasks Attend breakdown calls, maintain service records, and adhere to safety and hygiene standards</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma/ITI in Electrical or Mechanical field</li><li>3 5 years of relevant experience</li><li>Strong knowledge of kitchen equipment and MEP systems</li><li>Good troubleshooting skills</li><li>Preferred Experience: Experience as a kitchen equipment technician in a five-star hotel Experience in canteen or catering company environments</li></ul><p></p></section>

<p>We are looking for an experienced and skilled Mobile Phone Repair Technician Multi-Brand to join a mobile phone repair and service business in Oman. The ideal candidate should have strong hands-on experience in diagnosing, troubleshooting, servicing, and repairing smartphones across different brands and models. The candidate should be capable of independently handling repair jobs from diagnosis to completion while maintaining good quality and customer service.</p><p>Key Responsibilities</p><ul><li>Diagnose and troubleshoot mobile phone hardware and software problems.</li><li>Repair smartphones from multiple brands and models, including Android and iOS devices.</li><li>Handle common repairs such as display, battery, charging port, speaker, microphone, camera, buttons, and other component replacements.</li><li>Perform motherboard/PCB-level troubleshooting and repair, where applicable.</li><li>Carry out soldering and micro-soldering work with proper care and precision.</li><li>Identify faulty components and perform appropriate component/IC replacement.</li><li>Handle software-related issues such as OS problems, updates, resets, and troubleshooting.</li><li>Safely disassemble and reassemble mobile devices without causing additional damage.</li><li>Test repaired devices thoroughly before handing them over to customers.</li><li>Maintain proper care of tools, equipment, spare parts, and customer devices.</li><li>Keep the repair area clean and organized.</li><li>Provide basic technical guidance to customers regarding device issues and maintenance.</li><li>Follow proper safety procedures while handling electronic components and repair equipment.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Required Skills &amp; Experience</h2><ul><li>2 to 7 years of hands-on experience in mobile phone repair.</li><li>Experience working with multiple mobile brands and models .</li><li>Strong knowledge of smartphone hardware and software.</li><li>Good troubleshooting and fault-diagnosis skills.</li><li>Experience in soldering/micro-soldering and PCB repair is highly preferred.</li><li>Ability to work independently with minimum supervision.</li><li>Good attention to detail and commitment to quality.</li><li>Willingness to relocate and work in Oman .</li></ul><h2>Educational Qualification</h2><ul><li>ITI / Diploma in Electronics, Electrical, Electronics &amp; Communication, or a related technical field is preferred.</li><li>Candidates with strong relevant hands-on mobile repair experience may also be considered irrespective of formal qualification.</li></ul><p>This is an opportunity to join a growing mobile repair business in Oman. Candidates who are technically strong, responsible, and genuinely passionate about mobile phone repair are encouraged to apply.</p>

<p>B.Sc. in Cardiac Technology</p><p><strong>Desired Candidate Profile</strong></p><p>B.Sc. in Cardiac Technology</p><p>Minimum 2 Years of experience</p>

<p><h4>Job identification</h4> <p>33650</p> <h4>Job category</h4> <p>Paramedical</p> <h4>Posting date</h4> <p>04/27/2026 01:12 PM</p> <h4>Locations</h4> <p>Al Ghobra Muscat OM</p> <h4>Apply before</h4> <p>06/30/2026 01:12 PM</p> <h4>Job schedule</h4> <p>Full time</p></p><p></p>

<p><h4>Job identification</h4> <p>33650</p> <h4>Job category</h4> <p>Paramedical</p> <h4>Posting date</h4> <p>04/27/2026 01:12 PM</p> <h4>Locations</h4> <p>Al Ghobra Muscat OM</p> <h4>Apply before</h4> <p>06/30/2026 01:12 PM</p> <h4>Job schedule</h4> <p>Full time</p></p><p></p>

<p><h4>Job identification</h4> <p>33378</p> <h4>Job category</h4> <p>Paramedical</p> <h4>Posting date</h4> <p>05/18/2026 02:16 PM</p> <h4>Locations</h4> <p>Al Ghobra Muscat OM</p> <h4>Apply before</h4> <p>11/30/2026 02:16 PM</p> <h4>Job schedule</h4> <p>Full time</p></p><p></p>

<p><h4>Job identification</h4> <p>33378</p> <h4>Job category</h4> <p>Paramedical</p> <h4>Posting date</h4> <p>05/18/2026 02:16 PM</p> <h4>Locations</h4> <p>Al Ghobra Muscat OM</p> <h4>Apply before</h4> <p>11/30/2026 02:16 PM</p> <h4>Job schedule</h4> <p>Full time</p></p><p></p>

<p><h4>Job identification</h4> <p>33475</p> <h4>Job category</h4> <p>Paramedical</p> <h4>Posting date</h4> <p>05/31/2026 10:32 AM</p> <h4>Locations</h4> <p>Al Ghobra Muscat OM</p> <h4>Apply before</h4> <p>08/31/2026 10:32 AM</p> <h4>Job schedule</h4> <p>Full time</p></p><p></p>

<p><h4>Job identification</h4> <p>33475</p> <h4>Job category</h4> <p>Paramedical</p> <h4>Posting date</h4> <p>05/31/2026 10:32 AM</p> <h4>Locations</h4> <p>Al Ghobra Muscat OM</p> <h4>Apply before</h4> <p>08/31/2026 10:32 AM</p> <h4>Job schedule</h4> <p>Full time</p></p><p></p>

<p>Provide technical support to staff and students, ensuring timely resolution of IT issues. Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, projectors, and other IT equipment. Install, update, and maintain operating systems, software applications, and educational platforms. Support and maintain wired and wireless network infrastructure to ensure reliable connectivity. Provide technical support for Learning Management Systems (LMS) and other school information systems. Maintain computer laboratories, interactive displays, smart boards, and audiovisual equipment. Assist in implementing data backup, cybersecurity, and information security procedures. Monitor IT systems, diagnose hardware and software issues, and perform preventive maintenance. Manage user accounts, passwords, and access permissions in accordance with school policies. Maintain accurate documentation of technical issues, maintenance activities, and IT inventory. Coordinate with external vendors and service providers for equipment maintenance and technical support. Support the implementation of new technologies and IT projects across the school. Ensure compliance with school policies, safeguarding requirements, health and safety regulations, and IT security standards.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field. Professional IT certifications are preferred.</li><li>A valid IELTS certificate with an overall band score of at least 6.0 is required.</li><li>A minimum of three (3) years of experience in Information Technology and technical support.</li><li>Experience in troubleshooting and maintaining computers, printers, networks, and IT equipment.</li><li>Experience working in an educational institution or international school is preferred.</li><li>Excellent English communication skills, both written and spoken.</li><li>Strong knowledge of Windows and macOS operating systems.</li><li>Experience in computer hardware and software installation, configuration, and troubleshooting.</li><li>Good understanding of networking concepts, including LAN/WAN, switches, routers, and wireless access points.</li><li>Knowledge of Microsoft 365 and Google Workspace administration.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent customer service and communication skills.</li><li>Good organizational and time management skills.</li><li>Ability to work independently and collaboratively within a multicultural environment.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for maintaining, repairing, and troubleshooting commercial kitchen equipment and carrying out basic electrical, plumbing, and HVAC maintenance to ensure smooth kitchen operations.</p><p><strong>Key Responsibilities</strong></p><ul><li>Repair and maintain kitchen equipment (ovens, fryers, refrigerators, dishwashers, coffee machines, etc.)</li><li>Perform preventive maintenance and troubleshoot equipment breakdowns.</li><li>Handle basic electrical, plumbing, and HVAC (FCU) maintenance.</li><li>Respond to breakdown calls and complete repairs promptly.</li><li>Maintain service records and follow safety and hygiene standards.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Requirements</strong></p><ul><li>Diploma/ITI in Electrical, Mechanical, or a related field.</li><li>3 5 years of experience in kitchen equipment maintenance.</li><li>Good knowledge of commercial kitchen equipment and MEP systems.</li><li>Strong troubleshooting and problem-solving skills.</li></ul><p><strong>Preferred</strong></p><ul><li>Experience in a five-star hotel, catering company, or industrial kitchen.</li></ul><p></p></section>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><h4>Location</h4> <p>Oman, Muscat</p> <h4>Start date</h4> <p>September 2026</p> <h4>Duration</h4> <p>12 months renewable contract</p> <h4>Key responsibilities</h4> <ul> <li>Conduct technical training needs analysis (TNA)</li> <li>Develop, implement, and maintain technical training programs, including detailed training syllabi and course structures</li> <li>Ensure all training programs meet regulatory and compliance requirements and align with industry best practices</li> <li>Manage and continuously review training programs to ensure adherence to LNG regulations and operational standards</li> <li>Develop and implement training policies and procedures</li> <li>Prepare training manuals and deliver approved technical training courses for engineering and maintenance personnel</li> <li>Plan and manage short and long-term training schedules, resources, and budgets</li> <li>Establish KPIs and monitor training effectiveness and performance metrics</li> <li>Maintain and update training materials to ensure alignment with operational requirements</li> <li>Ensure availability and accessibility of training documentation for all stakeholders</li> <li>Assess trainee performance and maintain training records</li> <li>Liaise with external authorities for training approvals and with external training providers</li> <li>Ensure adequate availability of qualified instructors, assessors, and examiners</li> <li>Develop competency frameworks and oversee competency-based training systems</li> <li>Manage training-related contracts, including scope development and lifecycle administration</li> <li>Promote HSE culture and ensure compliance with HSE regulations and training requirements</li> <li>Support competency development initiatives including coaching, mentoring, and succession planning</li> <li>Develop and implement on-the-job training (OJT) frameworks</li> <li>Ensure compliance with company policies and perform additional duties as required</li> </ul> <h4>Required qualifications</h4> <ul> <li>Bachelor's degree in engineering or relevant discipline (Master's preferred)</li> <li>OPITO certified assessor</li> <li>Training of Trainers (TOT) certification</li> <li>10–12+ years of LNG industry experience, including at least 5 years in technical training</li> <li>Experience in engineering training, assessment, and examination</li> <li>Strong knowledge of technical training standards and regulatory requirements</li> <li>Proven ability to develop and manage competency frameworks and training systems</li> <li>Experience working with cross-functional teams in operational environments</li> <li>Strong leadership, coaching, and mentoring capabilities</li> <li>Excellent communication and analytical skills</li> <li>Fluent in written and spoken English</li> </ul> <p>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the oil & gas, power & renewables, chemicals, construction & infrastructure, life sciences, mining, and manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><span ><b><br></b></span></div><div><span ><b>SES - Now Hiring – API CNC &amp; Manual Machinists</b></span></div><div><span ><b><br></b></span></div><div><span ><b>Seeking experienced and motivated API CNC Machinists and Manual Machinists to join our manufacturing workshop.</b></span></div><div><span ><br></span></div><div><span ><b>Job Requirements:</b></span></div><div><span ><br></span></div><div><span >• Experience: 1–5 years in metal machining.</span></div><div><span ><br></span></div><div><span >• Work Environment: Metal turning and shaping workshop.</span></div><div><span ><br></span></div><div><span >• Skills &amp; Qualifications:</span></div><div><span ><br></span></div><div><span >o Ability to read and write English.</span></div><div><span ><br></span></div><div><span >o Ability to read and interpret engineering/workshop drawings.</span></div><div><span ><br></span></div><div><span >o Proficient in the use of precision measuring instruments (e.g., vernier callipers, micrometers, gauges).</span></div><div><span ><br></span></div><div><span >o Experience operating CNC and/or conventional machine tools.</span></div><div><span ><br></span></div><div><span >o Experience in machining API wellhead and oilfield equipment is preferred.</span></div><div><span ><br></span></div><div><span >Interested candidates are invited to submit their CV to …Adnan@safewayengineering.com</span></div><div><span ><br></span></div><div><span >HIS</span></div><div><span ><br></span></div><div><span >Required for employment – ​​CNC machine operators and manual operation technicians (API)</span></div><div><span ><br></span></div><div><span >SES is seeking experienced CNC (API) machine operators and manual machine operators to work in its metal fabrication workshop.</span></div><div><span ><br></span></div><div><span ><b>Job requirements:</b></span></div><div><span ><br></span></div><div><span >• 1 to 5 years of experience in operating metalworking machinery.</span></div><div><span ><br></span></div><div><span >• Proficiency in reading and writing English.</span></div><div><span ><br></span></div><div><span >• The ability to read engineering drawings.</span></div><div><span ><br></span></div><div><span >• Proficiency in using precision measuring instruments.</span></div><div><span ><br></span></div><div><span >• Experience in operating CNC machines and/or conventional machines.</span></div><div><span ><br></span></div><div><span >• Experience in manufacturing wellhead equipment and oil and gas equipment according to API standards is preferred</span></div></div></section>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<ul><li>Serve as L1/L2 point of contact via ticketing system, email, phone, and chat for telematics/GPS/IVMS issues.</li><li>Diagnose and resolve hardware, and connectivity issues in coordination with operation team.</li><li>Configure and provision devices and assets (IMEI/SN mapping, firmware updates, parameter settings, geofences, alerts, user roles).</li><li>Handle customer queries via phone, email, or ticketing system.</li><li>Guide customers through installation checks and best practices; coordinate with field installers for RMA or onsite fixes.</li><li>Investigate data quality issues (GPS drift, no-fix, harsh event spikes, odometer mismatch) and perform root-cause analysis.</li><li>Deliver client training and onboarding for tracking software.</li><li>Monitor device data, GPS accuracy, and platform uptime.</li><li>Coordinate with installers and field teams for on-site issues.</li><li>Document issues, resolutions, and maintain support reports.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Knowledge of devices such as Teltonika, Queclink, Concox, or Ruptela.</li><li>Understanding of GPRS/LTE, IP/Port, SIM/APN, CAN/FMS data.</li><li>Exposure to CAN bus/FMS/J1939, fuel level calibration, DTCs, immobilizer/relay wiring.</li><li>Experience with tracking platforms.</li><li>Strong communication & customer service skills (English essential; Arabic a plus).</li><li>Basic knowledge of API testing, JSON logs, or Postman preferred.</li><li>Knowledge of Oman IVMS compliance and local regulations.</li><li>Familiarity with fuel/temperature sensors, ADAS/DMS, or MDVR systems.</li><li>Basic scripting (Python, SQL) or report generation skills.</li></ul>

<p><h4>Role summary</h4> <p>Working unsupervised, installing the ESP, monitoring, troubleshooting, and testing downhole ESP equipment to maximize well productivity and ESP run life.</p> <h4>Essential responsibilities</h4> <ul> <li>Under general supervision performs installation/pulling of Electrical Submersible Pumps (ESP) and associated equipment in onshore oil and water wells.</li> <li>May be required to work unsupervised.</li> <li>Assists with monitoring, troubleshooting, and testing downhole ESP equipment to maximize well productivity and ESP run life.</li> <li>The position involves frequent travel on domestic assignments and time away from home, often at short notice. Handles special projects as assigned.</li> <li>Conducts all business activities in accordance with HSE policies and legal compliance requirements.</li> </ul> <h4>Essential requirements of the role (experience / skills / competencies)</h4> <ul> <li>Years of experience: Minimum of 3 years of experience in Electrical Submersible Pump installation, commissioning, and troubleshooting are mandatory.</li> <li>Field of experience: Artificial Lift Systems - Electrical Submersible Pump installation and pull-out activities.</li> <li>Technical skills: <ul> <li>In-depth knowledge of downhole Electrical Submersible Pump systems.</li> <li>Experience with ESP downhole installation and pullout, as well as troubleshooting surface equipment.</li> <li>Analytical skills to route ESP problems during troubleshooting.</li> </ul> </li> <li>Soft skills: Customer focus, communication, interpersonal, and team working skills.</li> <li>Tools or software (required / preferred): MS Office.</li> <li>Education qualifications: Diploma or bachelor’s degree.</li> <li>Industry background or experience (required / preferred): Oil and Gas - Artificial Lift System Electrical Submersible Pump required.</li> <li>Required accreditations / qualifications / certification / licenses including driving license: LMV defensive driving experience.</li> </ul> <h4>Desirable attributes of the worker (experience / skills / competencies)</h4> <ul> <li>In-depth knowledge of downhole Electrical Submersible Pump systems.</li> <li>Experience with ESP downhole installation and pullout, as well as troubleshooting surface equipment.</li> <li>Minimum of 3 years of experience in Electrical Submersible Pump commissioning and troubleshooting responsibilities is mandatory.</li> <li>Analytical skills to route ESP problems during troubleshooting.</li> </ul> <p>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining, and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.</p></p><p></p>