وظائف مندوب مشتريات في سلطنة عمان

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description Summary</b></p><br><br>The TA Representative in NPhS country is responsible for supporting HQ by executing the in-field tactics for assigned priority brands within a defined territory. The role focuses on high-quality external stakeholder engagement and delivery of agreed field performance objectives, in line with Novartis policies, ethical standards, and compliance requirements.<br>#LI-Onsite<br><p><b>Job Description</b></p><br><br><p><u>Major accountabilities:</u></p><br><br><br><ul><li>Execute data-driven field engagement and delivering tailored omnichannel interactions using digital tools</li><li>Deliver high-quality, compliant product promotion aligned with brand strategy and therapeutic area priorities</li><li>Act as a trusted partner to HCPs by communicating clinical evidence, product value, and appropriate use</li><li>Leverage “next best action” insights and digital platforms to maximize engagement impact and execution excellence</li><li>Capture and share field insights on customer needs, market dynamics, and competitor activity to inform strategy and territory planning</li><li>Collaborate cross-functionally and operate in full compliance with company policies, ethical standards, and local regulations</li></ul><br><p>&nbsp;<u>Requirements:</u></p><br><br><br><ul><li>Degree/education&nbsp;in relevant discipline.</li><li>Solid understanding of <b>Oman</b>&nbsp;market is preferred.</li><li>Candemonstrate successful performance track record</li><li>Solid communication skills, analytical skills, and presentation skills.</li><li>Strong&nbsp;external&nbsp;stakeholders&nbsp;engagement and relationship management skills.&nbsp;</li><li>Proven ability to use digital/AI tools as part of daily work.</li></ul><br><p><b>Skills Desired</b></p><br><br>Commercial Excellence, Conflict Management, Cross-Functional Coordination, Customer Insights, Influencing Skills, Key Account Management, Professional Ethics<br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Manage procurement of goods from local and international suppliers.</p></li><li><p>Negotiate contracts, terms, and pricing to achieve cost efficiency and maximize rebates/other income.</p></li><li><p>Secure supplier promotions, flyers, and campaigns to drive customer traffic.</p></li><li><p>Build and maintain strong relationships with suppliers to ensure reliability and quality.</p></li></ul><p>Compliance &amp; Regulations</p><ul><li><p>Ensure all purchasing activities comply with Omani laws, customs regulations, and import/export requirements.</p></li><li><p>Stay updated on regulatory changes affecting procurement and supply chain operations.</p></li></ul><p>Inventory &amp; Stock Control</p><ul><li><p>Monitor stock levels to ensure availability of fast-moving items.</p></li><li><p>Track stock aging and plan clearance activities to reduce slow-moving or obsolete inventory.</p></li><li><p>Implement replenishment strategies to avoid shortages or overstocking.</p></li><li><p>Coordinate with warehouse and retail teams to align purchasing with demand.</p></li></ul><p>Market Analysis</p><ul><li><p>Conduct regular market price surveys to benchmark costs and maintain competitive pricing.</p></li><li><p>Analyze consumer trends and adjust purchasing strategies accordingly.</p></li></ul><p>Financial &amp; Reporting</p><ul><li><p>Track purchasing budgets, supplier rebates, and other income streams.</p></li><li><p>Prepare reports on purchasing activities, supplier performance, and cost savings achieved.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor’s Degree in Supply Chain Management, Business Administration, or related field.</p><ul><li><p>Minimum 5–7 years of purchasing experience in retail or hypermarket operations.</p></li><li><p>Mandatory experience in the local Oman market and supplier network.</p></li><li><p>Strong knowledge of Omani trade laws, customs, and import/export regulations.</p></li><li><p>Excellent negotiation and communication skills, especially in securing supplier promotions and rebates.</p></li><li><p>Analytical mindset with ability to conduct market surveys and interpret data.</p></li><li><p>Proficiency in ERP and MS Office applications.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Officer Credit Review executes loan credit review assignments ensuring accurate evaluation of credit portfolios, risk ratings, and credit management practices. He/ She reviews and validates risk ratings, identifies emerging risk issues, and ensures compliance with internal policies and regulatory requirements. The Officer Credit Review executes end-to-end credit review processes, enhances review standards through collaboration with business teams and regulators, and ensures accurate and timely reporting in alignment with departmental objectives.</p><p><strong>Key Accountabilities</strong></p><ul><li>Executes loan credit review assignments, ensuring thorough evaluation of credit portfolios, risk ratings, and credit management practices in alignment with departmental objectives.</li><li>Reviews and validates risk ratings and credit analyses to ensure compliance with internal policies, regulatory requirements, and industry best practices.</li><li>Identifies emerging loan credit risk issues and trends, providing expert recommendations to mitigate risk and enhance credit quality.</li><li>Executes end-to-end credit review processes, including loan processing documentation and credit file control, ensuring accuracy and completeness.</li><li>Implements process enhancement initiatives by applying data analytics and technology to improve efficiency and accuracy under the supervision of the line manager.</li><li>Collaborates with business teams, risk officers, and credit units to strengthen credit review standards and practices.</li><li>Coordinates with cross-functional stakeholders to enhance system capabilities and maintain data integrity for effective credit risk assessment.</li><li>Ensures timely and accurate preparation and submission of regulatory and internal credit review reports, including daily, monthly, and ad-hoc returns.</li><li>Manages day-to-day interactions with regulators related to credit review and facilitates inspections or audits within the assigned scope.</li><li>Ensures regulatory returns are adhered to and submitted on timely manner.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications and Experience</strong></p><ul><li>Bachelor s degree in Accounting or Finance.</li><li>A professional certification in Credit Administration (E.g. ACCA, CCP, CBCA, CICC etc.) is desired.</li><li>Relevant internships in NBFCs or banking environments such as credit administration, credit review, or related credit functions are advantageous.</li><li>Knowledge of credit risk assessment methodologies, risk rating validation, and regulatory compliance requirements.</li><li>Knowledge of local banking regulations and global standards related to credit reviews and credit risk requirements.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><ul><li>Managing complete Facility Management contract for hard Services</li><li>Strong knowledge in MEP Operation &amp; Maintenance in Oman</li><li>To be responsible for all operations Including staff, budget and performance of the FM Services in their Contracts.</li><li>Excellent in Contract Administration </li><li>Oversee the daily operations of the Integrated Financial Management System (IFMS), ensuring data integrity and system efficiency.</li><li>Lead the implementation and maintenance of IFMS modules, including budgeting, accounting, and financial reporting, to improve financial processes.</li><li>Provide expert-level support and training to end-users on IFMS functionalities, empowering them to effectively manage financial data.</li><li>Develop and enforce financial policies and procedures within the IFMS, ensuring compliance with regulatory requirements and internal controls.</li><li>Analyze financial data within the IFMS to identify trends, anomalies, and areas for improvement in financial performance.</li><li>Manage the month-end and year-end closing processes within the IFMS, ensuring timely and accurate financial reporting.</li><li>Conduct regular audits of IFMS data and processes to ensure compliance and identify potential risks.</li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualification: B.Tech/ BE In Mechanical Engineering.</p><p>Must Have Oman Driving License</p><ul><li>Demonstrate 7+ years of progressive experience in financial management and IFMS implementation/administration, showcasing practical expertise.</li><li>Demonstrate exceptional analytical and problem-solving skills, enabling effective data analysis and issue resolution.</li><li>Display excellent communication and interpersonal skills, facilitating effective collaboration with diverse teams.</li><li>Show strong leadership abilities, with the capacity to guide and mentor a team, driving performance and fostering growth.</li><li>Exhibit proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), enhancing productivity and reporting capabilities.</li></ul><br><p></p></section>

<p>We are seeking a motivated and customer-focused <strong>Omani National</strong> to join our Oman Branch as a <strong>Sales Representative / Driver</strong>. The role involves visiting existing and potential customers, promoting company products and services, delivering quotations and materials, coordinating customer requirements, and safely driving the company vehicle for business-related activities.</p><p><strong>Key Responsibilities</strong></p><ul><li><p>Visit customers and industrial sites to promote the company’s products and services.</p></li><li><p>Develop and maintain strong relationships with existing and potential customers.</p></li><li><p>Identify new business opportunities and generate sales leads.</p></li><li><p>Deliver quotations, documents, samples, and materials to customers as required.</p></li><li><p>Follow up on customer inquiries, quotations, and purchase orders.</p></li><li><p>Coordinate with the Sales and Operations teams to ensure timely customer support.</p></li><li><p>Prepare daily customer visit reports and maintain updated customer records.</p></li><li><p>Safely operate the company vehicle and comply with Oman traffic regulations.</p></li><li><p>Ensure the assigned vehicle is maintained in good condition and report any maintenance requirements.</p></li><li><p>Represent the company professionally during customer visits and business interactions.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Omani National.</p></li><li><p>Valid Oman Driving Licence.</p></li><li><p>Good knowledge of Oman road networks and locations.</p></li><li><p>1–3 years of experience in sales, customer service, or a similar role.</p></li><li><p>Good communication skills in Arabic and English.</p></li><li><p>Basic knowledge of Microsoft Office (Word, Excel, and Outlook).</p></li><li><p>Strong interpersonal skills with a customer-focused approach.</p></li></ol>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Business Development Representative (BDR) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a motivated and consultative Business Development Representative (BDR) to generate, qualify, and nurture high-quality sales opportunities through inbound and outbound prospecting.<br> In this role, you’ll engage prospective customers, conduct discovery conversations, identify business needs, and hand qualified opportunities to Account Executives.<br> You’ll play a key role in driving pipeline growth while delivering a professional and consultative buying experience.<br> This opportunity is ideal for someone who enjoys prospecting, relationship building, lead qualification, and creating new business opportunities in a fast-paced B2B sales environment.<br> What You’ll Own Lead Qualification &amp; Discovery Respond to inbound leads generated through marketing campaigns, referrals, events, and website inquiries.<br> Conduct discovery calls to understand: Business needs Budget Timeline Decision-making process Qualify opportunities using frameworks such as: BANT MEDDIC SPICED SPIN Identify customer pain points and determine sales readiness.<br> Maintain detailed qualification notes and CRM records.<br> Outbound Prospecting &amp; Pipeline Generation Research target accounts using: LinkedIn Sales Navigator Apollo ZoomInfo Similar prospecting tools Execute multi-channel outbound campaigns through: Email Phone LinkedIn Social outreach Personalize messaging based on industry, ICP, and prospect challenges.<br> Build and maintain a consistent pipeline of qualified opportunities.<br> Pipeline Nurturing &amp; Relationship Building Nurture early-stage prospects through structured follow-up campaigns.<br> Share relevant resources, case studies, and educational content.<br> Re-engage inactive leads and convert them into active opportunities.<br> Build trust through a consultative sales approach.<br> Sales Collaboration Schedule meetings and discovery calls for Account Executives.<br> Prepare detailed qualification summaries and handoff notes.<br> Collaborate with sales and marketing teams to improve: Messaging Targeting Conversion rates Participate in pipeline reviews and sales strategy discussions.<br> CRM &amp; Sales Operations Maintain accurate records within: Salesforce HubSpot Zoho CRM Similar CRM platforms Track: Outreach activity Lead stages Conversion metrics Opportunity outcomes Maintain excellent CRM hygiene.<br> Prepare weekly pipeline and activity reports.<br> What Success Looks Like Consistently generates qualified sales opportunities.<br> Maintains a healthy and predictable pipeline.<br> Conducts effective discovery conversations.<br> Delivers seamless handoffs to Account Executives.<br> Maintains accurate CRM records and reporting.<br> Contributes directly to revenue growth.<br> What Makes You a Strong Fit You enjoy building relationships and starting conversations.<br> You’re naturally curious and ask thoughtful discovery questions.<br> You stay organized while managing multiple prospects.<br> You’re resilient and comfortable with outbound outreach.<br> You communicate confidently with decision-makers.<br> You’re motivated by goals, pipeline growth, and continuous improvement.<br> Required Experience &amp; Skills Experience 2+ years of experience in: Business Development Sales Development Inside Sales Outbound Prospecting Experience conducting discovery and qualification calls.<br> Hands-on experience with CRM platforms such as: Salesforce HubSpot Zoho CRM Experience using: LinkedIn Sales Navigator Apollo Outreach SalesLoft Similar sales engagement platforms Excellent written and verbal English communication skills.<br> Ability to manage multiple prospects and follow-up sequences simultaneously.<br> Nice to Have 3–5 years of BDR or SDR experience with a proven track record.<br> Experience selling: B2B SaaS Technology solutions Professional services High-ticket products or services Familiarity with: MEDDIC Challenger Sale SPIN Selling Sandler Methodology Experience supporting mid-market or enterprise sales teams.<br> Background in account-based selling and multi-channel outreach.<br> Tech Stack Salesforce HubSpot Zoho CRM LinkedIn Sales Navigator Apollo Outreach SalesLoft Google Workspace Microsoft Office What a Typical Day Looks Like Respond to inbound leads and conduct discovery calls.<br> Research target accounts and identify decision-makers.<br> Execute outbound email, phone, and LinkedIn campaigns.<br> Qualify opportunities and schedule meetings.<br> Update CRM records and pipeline stages.<br> Collaborate with Account Executives on active opportunities.<br> Review outreach metrics and optimize messaging.<br> In short: You’ll build qualified pipeline by identifying opportunities, engaging prospects, conducting discovery, and connecting Account Executives with sales-ready leads.<br> Key Metrics for Success (KPIs) Outreach activity (calls, emails, LinkedIn touches).<br> Discovery calls completed.<br> Qualified opportunities generated.<br> Lead-to-opportunity conversion rate.<br> Pipeline contribution.<br> CRM accuracy and documentation quality.<br> Prospect engagement and response rates.<br> Why This Role Stands Out Direct impact on pipeline growth and revenue generation.<br> Close collaboration with sales leadership and Account Executives.<br> Exposure to modern outbound sales strategies and tools.<br> Fully remote role aligned with U.<br>S. business hours.<br> Career progression into: Senior BDR Account Executive Business Development Manager Sales Leadership Interview Process Application Review Spark Hire Intro Video (3–5 minutes) Client Interview Offer &amp; Onboarding What Happens After You Apply After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video .<br> This is the first step in our hiring process and can be completed whenever it’s convenient for you.<br> Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your business development experience, and explain how you’ve handled outbound prospecting, discovery calls, lead qualification, and pipeline generation.<br> You’ll also have the chance to demonstrate your communication style, objection-handling approach, and experience using CRM and sales engagement tools.<br> Your video will be reviewed by the hiring team before moving to the client interview.<br> You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.<br> Apply Now If you’re passionate about outbound prospecting, building relationships, qualifying opportunities, and driving pipeline growth, we’d love to hear from you.<br> Apply today and help fuel business growth by creating high-quality sales opportunities.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description Summary</b></p><br><br>We are looking for Omani Nationals to join our team as Therapy Area Representative on a 6-months temporary contract. The TA Representative in Oman is responsible for executing in-field tactics for assigned priority brands within a defined territory. The role focuses on high-quality external stakeholder engagement and delivery of agreed field performance objectives, in line with Novartis policies, ethical standards, and compliance requirements.<br>#LI-Onsite<br><p><b>Job Description</b></p><br><br><p><u>Major accountabilities:</u></p><br><br><br><ul><li>Execute data-driven field engagement and delivering tailored omnichannel interactions using digital tools</li><li>Deliver high-quality, compliant product promotion aligned with brand strategy and therapeutic area priorities</li><li>Act as a trusted partner to HCPs by communicating clinical evidence, product value, and appropriate use</li><li>Leverage “next best action” insights and digital platforms to maximize engagement impact and execution excellence</li><li>Capture and share field insights on customer needs, market dynamics, and competitor activity to inform strategy and territory planning</li><li>Collaborate cross-functionally and operate in full compliance with company policies, ethical standards, and local regulations</li></ul><br><br><p><u>Requirements:</u></p><br><br><br><ul><li>Degree/education&nbsp;in relevant discipline.</li><li>Solid understanding and experience of <b>Oman</b>&nbsp;market is preferred.</li><li>Ability to execute omnichannel&nbsp;stakeholders'&nbsp;journeys effectively</li><li>Candemonstrate successful performance track record</li><li>Solid communication skills, analytical skills, and presentation skills.</li><li>Strong&nbsp;external&nbsp;stakeholders'&nbsp;engagement and relationship management skills.&nbsp;</li><li>Proven ability to use digital/AI tools as part of daily work.</li></ul><br><p><b>Skills Desired</b></p><br><br>Commercial Excellence, Conflict Management, Cross-Functional Coordination, Customer Insights, Influencing Skills, Key Account Management, Professional Ethics<br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Oman </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description Summary</b></p><br><br>We are looking for Omani Nationals to join our team as Therapy Area Representative for the Commercial Portfolio. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients.<br>#LI-Onsite<br><p><b>Job Description</b></p><br><br><p><u>Major accountabilities:</u></p><br><br><br><ul><li>Execute data-driven field engagement and delivering tailored omnichannel interactions using digital tools</li><li>Deliver high-quality, compliant product promotion aligned with brand strategy and therapeutic area priorities</li><li>Act as a trusted partner to HCPs by communicating clinical evidence, product value, and appropriate use</li><li>Leverage “next best action” insights and digital platforms to maximize engagement impact and execution excellence</li><li>Capture and share field insights on customer needs, market dynamics, and competitor activity to inform strategy and territory planning</li><li>Collaborate cross-functionally and operate in full compliance with company policies, ethical standards, and local regulations</li></ul><br><br><p><u>Requirements:</u></p><br><br><br><ul><li>Degree/education&nbsp;in relevant discipline.</li><li>Solid understanding of <b>Oman</b>&nbsp;market is preferred.</li><li>Ability to execute omnichannel&nbsp;stakeholders&nbsp;journeys effectively</li><li>Candemonstrate successful performance track record</li><li>Solid communication skills, analytical skills, and presentation skills.</li><li>Strong&nbsp;external&nbsp;stakeholders&nbsp;engagement and relationship management skills.&nbsp;</li><li>Proven ability to use digital/AI tools as part of daily work.</li></ul><br><br><p><b>Skills Desired</b></p><br><br>Commercial Excellence, Conflict Management, Cross-Functional Coordination, Customer Insights, Influencing Skills, Key Account Management, Professional Ethics<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Key Responsibilities:</b></p><ul><li>Respond to customer inquiries professionally.</li><li>Follow up with clients and provide updates.</li><li>Handle customer complaints and resolve issues.</li><li>Maintain accurate customer records.</li><li>Coordinate with internal teams.</li><li>Provide excellent customer support.</li><li>Complete other administrative tasks as assigned.</li></ul><p><b>Work Conditions:</b></p><ul><li>Working Hours: <b>8 hours per day</b></li><li>Working Days: <b>6 days per week</b></li><li>Weekly Off: <b>1 day</b></li><li>Work Type: <b>Remote (Online)</b></li><li>Monthly Salary: <b>USD 150</b></li><li>Laptop and stable internet connection required.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Requirements:</b></p><ul><li>Excellent verbal and written English communication skills.</li><li>Strong customer service and interpersonal skills.</li><li>Professional phone etiquette.</li><li>Good problem-solving and conflict-resolution abilities.</li><li>Ability to multitask in a fast-paced environment.</li><li>Strong organizational and time management skills.</li><li>Proficiency in Microsoft Office and Google Workspace.</li><li>Ability to work independently in a remote environment.</li><li>Previous customer service experience is preferred but not mandatory.</li><li>Positive attitude, patience, and commitment to providing excellent customer support.</li></ul><p><br></p><p>To apply:</p><p><br></p><p>Copy and paste the link below into your browser and complete the application form:</p><p><br></p><p>airtable.com/appPb5H9ePFajFMCW/shr4fiG60TcwRgd0p&nbsp;</p><p><br></p><p><br></p><p>Note:</p><ul><li>Applications will only be considered through the form. Please ensure all details are filled correctly.</li></ul><p><br></p><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Business Development Representative (BDR) – Outbound Sales &amp; Lead Generation Job Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We’re hiring a Business Development Representative (BDR) to generate, qualify, and nurture high-quality sales opportunities through inbound and outbound prospecting.<br> In this role, you’ll engage prospective customers, conduct discovery conversations, identify business needs, and pass qualified opportunities to Account Executives.<br> You will play a critical role in driving pipeline growth and revenue generation while delivering a consultative and professional prospect experience.<br> This opportunity is ideal for someone who enjoys outbound sales, relationship building, lead qualification, and creating new business opportunities in a fast-paced B2B environment.<br> Key Responsibilities Lead Qualification &amp; Discovery Engage inbound leads generated through marketing campaigns, referrals, events, and website inquiries.<br> Conduct discovery calls to understand: Business needs Budget Timeline Decision-making process Qualify opportunities using frameworks such as: BANT MEDDIC SPICED SPIN Identify pain points and determine sales readiness.<br> Maintain detailed qualification notes and CRM records.<br> Outbound Prospecting &amp; Pipeline Generation Research target accounts using: LinkedIn Sales Navigator Apollo ZoomInfo Similar prospecting tools Execute multi-channel outbound campaigns through: Email Phone LinkedIn Social outreach Personalize messaging based on: Industry ICP alignment Prospect challenges Generate and maintain a consistent pipeline of qualified opportunities.<br> Pipeline Nurturing &amp; Relationship Building Nurture early-stage prospects through ongoing follow-up campaigns.<br> Share relevant resources, case studies, and educational content.<br> Re-engage inactive leads and convert them into active opportunities.<br> Build trust through a consultative sales approach.<br> Sales Collaboration &amp; Handoff Schedule meetings, demos, and discovery calls for Account Executives.<br> Prepare detailed handoff notes and qualification summaries.<br> Collaborate with sales and marketing teams to improve: Messaging Targeting Conversion rates Participate in pipeline reviews and strategy discussions.<br> CRM &amp; Reporting Maintain accurate records in: Salesforce HubSpot Zoho Similar CRM platforms Track: Outreach activity Lead stages Conversion metrics Opportunity outcomes Maintain CRM hygiene and complete documentation.<br> Provide weekly reporting on pipeline generation and performance.<br> Continuous Improvement Share prospect feedback and common objections.<br> Optimize outreach messaging and qualification strategies.<br> Stay informed on market trends, competitor activity, and customer challenges.<br> Requirements Must-Have Qualifications 2+ years of experience in: Business Development Sales Development Inside Sales Outbound Prospecting Experience conducting discovery and qualification calls.<br> Proficiency with CRM systems such as: Salesforce HubSpot Zoho CRM Experience using: LinkedIn Sales Navigator Apollo Outreach SalesLoft Similar sales engagement platforms Strong written and verbal English communication skills.<br> Ability to manage multiple prospects and follow-up sequences simultaneously.<br> Preferred Qualifications 3–5 years of BDR or SDR experience with proven quota attainment.<br> Experience selling: B2B SaaS Technology solutions Professional services High-ticket products or services Familiarity with: MEDDIC Challenger Sale SPIN Selling Sandler Methodology Experience supporting mid-market or enterprise sales teams.<br> Background in account-based sales and multi-channel outreach campaigns.<br> What Makes You Successful Strong communicator and active listener.<br> Consultative and relationship-focused approach to sales.<br> Organized, disciplined, and metrics-driven.<br> Comfortable with high-volume outreach while maintaining personalization.<br> Resilient, coachable, and motivated by targets.<br> Able to work independently in a remote environment.<br> Typical Day Respond to inbound leads and conduct discovery calls.<br> Build prospect lists and identify decision-makers.<br> Execute outbound email, phone, and LinkedIn campaigns.<br> Qualify opportunities and schedule meetings.<br> Update CRM records and pipeline stages.<br> Collaborate with Account Executives on active opportunities.<br> Review outreach metrics and optimize performance.<br> Key Performance Indicators (KPIs) Outreach activity volume (calls, emails, LinkedIn touches) Discovery calls completed Qualified opportunities generated Lead-to-opportunity conversion rates Pipeline contribution CRM accuracy and documentation quality Outbound engagement and response rates Why Join Us?<br> Direct impact on pipeline growth and revenue generation.<br> Opportunity to work closely with sales leadership and Account Executives.<br> Exposure to modern outbound sales strategies and tools.<br> Clear career progression into: Senior BDR Account Executive Business Development Manager Sales Leadership Fully remote work environment aligned with U.<br>S. business hours.<br> Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Assessment (Mock Discovery Call or Qualification Exercise) Client Interview Offer &amp; Background Verification Apply Now If you enjoy outbound prospecting, building relationships, qualifying opportunities, and driving pipeline growth, we’d love to hear from you.<br></span> </div>

<p><h4>About the role</h4> <p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br> You’ll be the frontline voice of the company, responsible for:</p> <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> <p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p> <h4>What you’ll own</h4> <p><strong>Customer interaction & issue resolution</strong></p> <ul> <li>Handle 50–100 daily support tickets using platforms like:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <li>Respond via:</li> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <li>Aim for first-contact resolution (FCR)</li> <li>Escalate complex issues to Tier 2 or technical teams</li> </ul> <p><strong>Ticket & SLA management</strong></p> <ul> <li>Prioritize tickets based on urgency and SLA requirements</li> <li>Track and manage open cases to ensure timely resolution</li> <li>Document all interactions clearly in the system</li> <li>Maintain organized and complete ticket records</li> </ul> <p><strong>Knowledge base & efficiency</strong></p> <ul> <li>Update internal knowledge bases and FAQs</li> <li>Create and improve:</li> <ul> <li>Response templates</li> <li>Macros</li> </ul> <li>Help reduce repetitive tickets through better documentation</li> </ul> <p><strong>Customer experience & feedback</strong></p> <ul> <li>Communicate with empathy and professionalism</li> <li>Capture customer feedback (CSAT, NPS)</li> <li>Identify recurring issues and flag trends</li> <li>Escalate negative experiences for quick resolution</li> </ul> <p><strong>Collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <li>Provide insights to improve customer experience and product quality</li> </ul> <p><strong>Compliance & quality</strong></p> <ul> <li>Ensure compliance with:</li> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <li>Maintain confidentiality when handling customer data</li> <li>Follow quality standards for all interactions</li> </ul> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <ul> <li>1–2+ years in:</li> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <li>Experience using at least one platform:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> </ul> <p><strong>Skills</strong></p> <ul> <li>Strong typing and multitasking ability</li> <li>Excellent written and verbal English</li> <li>Proficiency with:</li> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <li>Ability to manage multiple tickets and priorities simultaneously</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> <p>In short:<br> You ensure every customer interaction ends with clarity, professionalism, and resolution.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>