وظائف مدير محل في سلطنة عمان

POSITION OBJECTIVE - The position is responsible for increasing business revenues <br/>- The position is responsible for developing, implementing and maintaining Standard Operating Procedures required as per Retail standards across stores to drive the business and gain customer satisfaction <br/>- Oversee the recruiting, hiring and training needs of the store, and efficient decision making to enhance the overall performance of the store <br/>- Represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience <br/>- Provide leadership and support to all the employees<br/>Key Responsibilities:<br/>&nbsp;- Sales and profitability:&nbsp; <br/>- Achieve quantitative measures of performance in the following areas: <br/>&nbsp;Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage <br/>- Set store sales target to maximize the sales and profitability<br/>- Guide Area Managers and Stores Managers to maximize productivity in stores through effective utilization of the available resources <br/>- Effective management of the operational costs, reduction in operational costs by automation <br/>- Adhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the stores. Also monitor the measures to ensure compliance by all the employees <br/>- Oversea the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all times <br/>- Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements <br/>- Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation <br/>- Interpret and make decision on operations and visual standards based on store and client’s needs Employee development: <br/>- Identify store training and development needs in conjunction with the Brand General Manager and training department <br/>- Formulate a succession plan, in conjunction with the Brand General Manager <br/>- Set KPI’s and KRA’s for direct reportees and conduct performance appraisal and feedback <br/>- Involve in the selection and recruitment of the operational staff, when required <br/>- Ensure technical and behavioral proficiency of staff through appropriate Learning and Development initiatives Communication<br/>- Conduct regional sales and operations meetings on regular basis <br/>- Provide frequent feedback to the Area Managers and Store Managers on their performances, in relation to company's performance <br/>- Ensure brand participation in loyalty programme ‘Club Apparel’ <br/>- Weekly meeting with GM and Sr. Management to discuss business plan V/s Achievements and improvement areas Stock Management <br/>- Monitor store inventory in consultation with Brand General Manager and Brand Managers <br/>- Promote a proactive relationship between GM, Area Manager, Brand Manager, Store Manager and the Buyers/Planners thereby maximizing sales <br/>- Monitor slow-moving and out-dated stock, in consultation with Brand Managers <br/>- Ensure stock security measures are effectively managed by Store Managers Store design and projects Management<br/>- Involve in the design and layout process of the new store projects <br/>- Design a "New Store Schedule' prior to commencement of design process <br/>- Provide guidance to concept Architect during the design and implementation process <br/>- Conduct regular Project update meetings with the Projects team <br/>- Provide guidance and support to territory during set-up and merchandising phase Miscellaneous <br/>- Ensure enhanced brand visibility and provide inputs for marketing and brand awareness <br/>- Handling legal responsibilities related to store management/store opening/planning <br/><br/>

<p><h4>Position objective<\/h4>\n<p>The position is responsible for increasing business revenues.<br>\nThe position is responsible for developing, implementing and maintaining standard operating procedures required as per retail standards across stores to drive the business and gain customer satisfaction.<br>\nOversee the recruiting, hiring and training needs of the store, and efficient decision making to enhance the overall performance of the store.<br>\nRepresent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.<br>\nProvide leadership and support to all the employees.<\/p>\n\n<h4>Key responsibilities<\/h4>\n<p><strong>Sales and profitability:<\/strong><\/p>\n<ul>\n<li>Achieve quantitative measures of performance in the following areas: units per transaction, average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage.<\/li>\n<li>Set store sales target to maximize the sales and profitability.<\/li>\n<li>Guide area managers and store managers to maximize productivity in stores through effective utilization of the available resources.<\/li>\n<li>Effective management of the operational costs, reduction in operational costs by automation.<\/li>\n<li>Adhere and enforce company SOP, policies and procedures; loss prevention audit guidelines in all the stores. Also monitor the measures to ensure compliance by all the employees.<\/li>\n<li>Oversee the implementation and execution of the visual merchandising guidelines are followed at all the stores at all times.<\/li>\n<li>Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements.<\/li>\n<li>Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation.<\/li>\n<li>Interpret and make decision on operations and visual standards based on store and client\u2019s needs.<\/li>\n<\/ul>\n\n<p><strong>Employee development:<\/strong><\/p>\n<ul>\n<li>Identify store training and development needs in conjunction with the brand general manager and training department.<\/li>\n<li>Formulate a succession plan, in conjunction with the brand general manager.<\/li>\n<li>Set KPIs and KRAs for direct reportees and conduct performance appraisal and feedback.<\/li>\n<li>Involve in the selection and recruitment of the operational staff, when required.<\/li>\n<li>Ensure technical and behavioral proficiency of staff through appropriate learning and development initiatives.<\/li>\n<\/ul>\n\n<p><strong>Communication<\/strong><\/p>\n<ul>\n<li>Conduct regional sales and operations meetings on regular basis.<\/li>\n<li>Provide frequent feedback to the area managers and store managers on their performances, in relation to company's performance.<\/li>\n<li>Ensure brand participation in loyalty programme \u2018Club Apparel\u2019.<\/li>\n<li>Weekly meeting with GM and senior management to discuss business plan Vs achievements and improvement areas.<\/li>\n<\/ul>\n\n<p><strong>Stock management<\/strong><\/p>\n<ul>\n<li>Monitor store inventory in consultation with brand general manager and brand managers.<\/li>\n<li>Promote a proactive relationship between GM, area manager, brand manager, store manager and the buyers\/planners thereby maximizing sales.<\/li>\n<li>Monitor slow-moving and out-dated stock, in consultation with brand managers.<\/li>\n<li>Ensure stock security measures are effectively managed by store managers.<\/li>\n<\/ul>\n\n<p><strong>Store design and projects management<\/strong><\/p>\n<ul>\n<li>Involve in the design and layout process of the new store projects.<\/li>\n<li>Design a \"New Store Schedule\" prior to commencement of design process.<\/li>\n<li>Provide guidance to concept architect during the design and implementation process.<\/li>\n<li>Conduct regular project update meetings with the projects team.<\/li>\n<li>Provide guidance and support to territory during set-up and merchandising phase.<\/li>\n<\/ul>\n\n<p><strong>Miscellaneous<\/strong><\/p>\n<ul>\n<li>Ensure enhanced brand visibility and provide inputs for marketing and brand awareness.<\/li>\n<li>Handling legal responsibilities related to store management, store opening and planning.<\/li>\n<\/ul><\/p><p><\/p>

<p><h4>About the company</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>Reporting to GM-HR IKEA, managing the day-to-day HR operations of the assigned store. Acting as a strategic partner and trusted advisor to the Store Manager, Store management team providing value-added services on people-related issues that are critical to achieving the business priorities and objectives.</p> <h4>What you will do</h4> <li>Translate the IKEA People Strategy to a matching store strategy in alignment with the overall Al Futtaim Retail People strategy.</li> <li>Design and recommend an optimum organization structure for the store in coordination with Store Manager, Business Navigator and Store Management team to ensure efficient and effective structure and performance.</li> <li>Accountable for the manpower cost and budget planning for the store, providing the most efficient utilization of the approved budget.</li> <li>Ensure annual manpower budgeting exercise is conducted accurately and efficiently.</li> <li>Establish a values driven store culture, maintaining recruitment, development and promotion by values concept.</li> <li>Partner with store leadership to identify talent needs, develop recruitment strategies.</li> <li>Support the hiring process to ensure the store is staffed with qualified and motivated coworkers.</li> <li>Manage the internal and external recruitment process, making sure selection is based on values and culture fit.</li> <li>Act as a point of contact for coworkers’ concerns and grievances, ensuring fair and consistent application of HR policies. Mediate conflicts and facilitate resolutions to maintain a harmonious work environment.</li> <li>Act as a strategic partner with the business in advising, coaching and mentoring management on people related issues.</li> <li>Ensure that compliance of HR policy is maintained to review and strengthen business internal controls and procedures.</li> <li>Ensure compliance on delegation of authority and provide leadership on process and governance.</li> <li>Manage employee relations cases across the assigned store’s functions, according to the local laws and Al-Futtaim Group policy and code of conduct.</li> <li>Ensure compliance with local labour laws and group policies throughout the employee lifecycle.</li> <li>Communicate and implement changes to HR policies and procedures.</li> <li>Ensure disciplinary procedure is properly followed and applied.</li> <li>Guide store management team in the performance appraisal process, providing tools and coaching to effectively evaluate and enhance employee performance. Support the development of performance improvement plans as needed.</li> <li>Mentor managers to enhance their leadership skills, address concerns, and develop their teams. Proactively engaging with leaders, you will evaluate, coach, and enhance the development plans of associates, assess broader development needs within the organization, and recommend effective solutions.</li> <li>Develop a fair and accessible succession plan for all positions on the store, maintaining a strong bench strength on all store functions.</li> <li>Create and support a continuous improvement environment for all coworkers within the store, providing an equal learning and development opportunity to everyone.</li> <li>Collaborate with store leadership to design and implement organizational changes that improve operational efficiency and coworker satisfaction.</li> <li>Establish a values driven culture, inspire and stimulate decision making based on Al-Futtaim and IKEA values.</li> <li>Lead change management efforts to ensure smooth transitions.</li> <li>Implement the IKEA and Al-Futtaim strategy to equality, diversity and inclusion on the store.</li> <li>Lead business growth in an inclusive way, providing decent and meaningful employment and promoting equality, creating a fair and equal opportunity to all coworkers.</li> <li>Ensure all plans and activities are set in alignment and compliance with IConduct (IKEA mandatories related to People and Society).</li> <li>Develop and execute initiatives to enhance employee engagement, recognition, and retention.</li> <li>Manage the coworker engagement survey for the store, ensuring all impact plans have been submitted and implemented.</li> <h4>Required skills to be successful</h4> <li>Strong influencing, communication and engagement skills, working with and through others.</li> <li>Coaching and mentoring ability.</li> <li>Project management.</li> <li>Stakeholder management.</li> <h4>What equips you for the role</h4> <li>Experience working in HR.</li> <li>Knowledge of SAP, HRIS and other HR-related software.</li> <li>Commercial acumen - ability to blend both context and content to inform views and decision making.</li> <li>Budget planning.</li> <li>Business acumen and data analysis.</li> <h4>Candidate experience</h4> <p>We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p> <p>Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.</p> <p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p></p><p></p>

<p><h4>Objective:</h4> <p>Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales.<br> Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the company policies and procedures.<br> End to end store responsibility in absence of Store Manager.<br> Promote the loyalty program of the company for maximizing loyalty and repeat sales.<br> Provide feedback to the Store Manager and Area Manager with regards to employees and products.</p> <h4>Key Responsibility:</h4> <ul> <li>Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss.</li> <li>Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs.</li> <li>Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales.</li> <li>Assisting the Store Manager in implementation of operating procedures at the store as per the company standards.</li> <li>Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times.</li> <li>Regularly audits own store administration and resolve any issues.</li> <li>Manage the daily roster, leave and grievances of the retail staff.</li> <li>Maintain the visual merchandising standards at the stores all the time as per set VM standards.</li> <li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li> <li>Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products.</li> <li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li> <li>Must be updated about the various brands of the group for suggestive selling to the customers.</li> <li>End to end store responsibility in absence of Store Manager.</li> <li>Must be physically fit to stand for extended hours and heavy lifting.</li> </ul> <h4>Desired Experience:</h4> <p>The ideal Store Supervisor in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Damas Jewellery is the leading jeweller in the Middle East with its foundation dating back to 1907. Headquartered in Dubai, United Arab Emirates, Today it operates 150 stores across the GCC and employs more than 1200 people. Over 40 prestigious international brands are part of Damas Jewellery’s varied portfolio alongside its own branded in-house collections, offering customers a wide range of designs suited to all occasions.</p><br> <strong>Why Damas?</strong> <p>• Competitive salary plus commission<br>• Diverse and inclusive work environment<br>• Fantastic career growth opportunities<br>• Damas Academy for learning and development<br>• Great mentoring by a highly experienced management team<br>• We value the health and well-being of our colleagues</p><br> <strong>Key Performance Indicators:</strong> <p>• To achieve the individual sales target and sales KPI<br>• Ensure that the store meets DAMAS standards.<br>• Excellent product knowledge of own products and competitor products.<br>• Ensure excellent display of customer service by following the DSCE<br>• Stock control – maintain 100% stock accuracy<br>• Consistently achieve and/or exceed the monthly sales target, as directed by management.<br>• Deliver exceptional and outstanding customer service by creating an environment that is friendly and welcoming, maintaining high standards, ensuring solid product knowledge, and all other components of customer service before, during and after the sale.<br>• Adapt approach according to the client needs and motivations<br>• Negotiate and handle objections with ease<br>• Remain current on industry news and competitor</p><br> <strong>Principal Accountabilities:</strong> <p>• To check for accuracy and proper functioning, weighing scales, calculators, Diamond Tester and all other equipments.<br>• To conduct regular counting of items (gold bars, gold coins and certified diamonds) and printing of reports as per the procedures provided by Audit.<br>• Proper handling of jewellery to avoid damages.<br>• To greet all persons entering the store, assess and understand customer requirements &amp; aspirations and invite them to the specific counter; ensure no customer is unattended.<br>• To keep the store keys safely under own custody (if authorised by Management).<br>• To comply with regular and punctual attendance in the store - store timings and work schedule.<br>• To clean, polish and re-arrange all product display material in use or not in use as per VM standards and report to Store Manager/ Asst. Store Manager the excessive display material being unutilized.<br>• Provide all required product and price information to the customer and effectively close the sale; request Store Manager / Asst. Store Manager to take over in the event of any challenges.<br>• Ensure that the payment received and the change/balance given to customers are correct. Procedures for credit card transactions are followed. Another staff member to verify that the payment transaction was done properly. Staff and customers should sign off cash memo.<br>• In case of non-availability of a product, understand the exact product requirement of the customer, record it in the store register and communicate the same to the Store Manager; follow up on the same.<br>• Receive repair orders from customers, understand exact requirements, prepare repair bags and ensure all repair bags are kept in the proper designated place; ensure all repair orders are entered in the relevant register/ Navision and sent to the Workshop. Repair bags should be accurately filled out.<br>• Follow up on the repair orders for timely delivery; ensure all repairs have been carried out in accordance with the customer's requirements are checked twice before informing the customer.<br>• To inform and follow up with customers of booked and repaired products and report action to the Store Manager.<br>• Ensure gathering feedback from customers. Encourage the customers to fill up the feedback questionnaires post-sales.<br>• Participate in stock-taking exercises.</p><br> <strong>Qualification, Experience and Skills:</strong> <p><strong>Qualification:</strong><br>• Graduate / Minimum High school<br><strong>Experience:</strong><br><strong>•</strong> 2 to 5 years of previous experience in luxury retail, customer service or hospitality industry<br>• General knowledge of Jewellery<br><strong>Personal Skills/Abilities:</strong><br>• Knowledge of foreign languages preferred<br>• Excellent interpersonal and communication skills<br>• Strong understanding of Customer Service needs and Customer priorities<br>• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision<br>• Self-Starter with Team-Player approach<br>• Must be available to work retail hours (including weekends) to meet business needs ( open to 6 days / split shifts)<br></p><br><br> </div>

<p><br></p><p>Prepare accurate invoices with VAT, using approved prices and discounts.</p><p><br></p><p>Collect cash and card payments and give a receipt for every sale.</p><p><br></p><p>Handle returns and credit sales only with the manager’s approval.</p><p><br></p><p>Keep the cash safe and the drawer locked.</p><p><br></p><p>Balance cash and card totals at day end and send the report to Accounts.</p><p><br></p><p>Report any shortage or excess to the Branch Manager the same day.</p><p><br></p><p>Serve customers politely and quickly</p>

<p><h4>Position objective:</h4> <p>Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.</p> <h4>Key responsibilities:</h4> <p><strong>Sales and customer focus:</strong></p> <ul> <li>Consider the needs of the customers at all times.</li> <li>Implement a high standard of customer focus within the store.</li> <li>Lead by example in all aspects of customer service.</li> <li>Actively seek ways to achieve or exceed shop sales targets.</li> <li>Ensure all members of the team have an understanding of KPIs and targets to be achieved.</li> <li>Ensure any promotional offers regarding stock are implemented within the store.</li> <li>Implement strategies effectively to drive sales in the store.</li> </ul> <p><strong>Store administration:</strong></p> <ul> <li>Regularly audit own store administration and resolve any issues.</li> <li>Implement, within own store, any changes in administration procedure positively and effectively.</li> <li>Collaborate with the Store Manager to set and achieve sales targets.</li> <li>Monitor sales performance and analyze key performance indicators (KPIs).</li> <li>Implement sales strategies to maximize revenue and meet business goals.</li> <li>Oversee inventory control and merchandising to optimize product availability.</li> <li>Ensure accurate stock levels through regular stock checks and replenishment.</li> <li>Ensure that the store layout and presentation align with brand standards.</li> </ul> <p><strong>Presentation and management:</strong></p> <ul> <li>Ensure the store has the correct stock package and required stock levels to maximize sales potential.</li> <li>Ensure a high standard of visual merchandising and maintenance amongst all staff.</li> <li>Effectively communicate any changes in stock or store layout to all members of the team.</li> <li>Ensure that each member follows the retail standard.</li> <li>Maintain the back store operation and replenishment of the merchandise.</li> </ul> <p><strong>Staffing and team performance management:</strong></p> <ul> <li>Monitor and manage schedules for salesperson work hours, vacations, and days off.</li> <li>Resolve salesperson complaints and concerns and provide ongoing performance feedback; counsel salesperson when necessary.</li> <li>Encourage full participation of salespersons in creating store goals and developing plans.</li> <li>Ensure the store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the company.</li> <li>Maintain the leave records of the staff.</li> </ul> <p><strong>Security:</strong></p> <ul> <li>Ensure security procedures are adhered to throughout the store.</li> <li>Maintain a high standard of security awareness regarding stock and money within the store.</li> </ul> <p><strong>Other job deliverables:</strong></p> <ul> <li>Carry out corrective action and progressive discipline as necessary.</li> <li>Demonstrate dependability, reliability, and punctuality.</li> <li>Maintain strict confidence of all employee and employment-related information.</li> <li>Demonstrate the highest level of integrity and ethics in all decision-making processes.</li> </ul> <h4>Desired experience:</h4> <p>The ideal Assistant Store Manager in a retail company should have 3+ years of progressive experience in a customer-centric role with strong management experience, leadership skills, and problem-solving skills. Proven success in enhancing customer engagement and achieving and exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.</p></p><p></p>

<p>We are looking for an Assistant Store Manager to support the Store Manager in managing daily wholesale and retail store operations . Key Responsibilities Manage daily store operations and support sales performance. Drive sales and achieve store targets. Manage inventory, stock control and replenishment. Supervise, train and motivate store staff. Ensure excellent customer service and handle customer issues. Monitor billing, cash handling and POS operations. Ensure store cleanliness, safety, hygiene and compliance. Coordinate with finance and inventory teams for accurate reporting and reconciliation.</p><p><strong>Desired Candidate Profile</strong></p><p>Requirements Hypermarket experience Mandatory 5 8 years of experience in retail/wholesale store management . FMCG experience preferred. Strong leadership and team management skills. Good knowledge of sales, inventory and stock control. Proficiency in POS / ERP and MS Office . Microsoft Dynamics experience is an advantage. Good communication and problem-solving skills. Willingness to work flexible hours, weekends and holidays.</p>

<p><h4>Position objective</h4> <p>The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.</p> <p>Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.</p> <h4>Key responsibilities</h4> <ul> <li>Must possess knowledge of varied cosmetics products and accessories.</li> <li>Demonstrate excellent make-up selling skills.</li> <li>Recommend and link customer specific products.</li> <li>Identify customer requirements and deliver excellent customer services.</li> <li>Brand representation at the required standards with updated product knowledge and minimized stock loss.</li> <li>Ensure all stock is laid out and displayed in order to attract customers and as per standard layout norms.</li> <li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li> <li>Ensure the highest standards of housekeeping standards.</li> <li>Handle the POS (Point of Sale) / billing counter.</li> <li>Greet the customers and assist them in selecting the right product.</li> <li>Must be presentable and well-groomed at all times.</li> <li>Tally money in the cash during the beginning / end of the shifts.</li> <li>Process the payments by cash / credit cards / vouchers / automatic debits.</li> <li>Issue receipts / refunds / change to the customers correctly.</li> <li>Convert the window shoppers to ultimate buyers.</li> <li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li> <li>Flexible to work for extended hours during the sale / festival period.</li> <li>Record the inventory inward / outward and maintain the report of the same.</li> <li>Must be updated about the various brands of the group for suggestive selling to the customers.</li> </ul></p><p></p>

<p><h4>Position objective</h4> <p>The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.</p> <p>Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager/assistant store manager.</p> <h4>Key responsibilities</h4> <p><strong>Customer service:</strong></p> <ul> <li>Greet the customers and assist them in selecting the right product.</li> <li>Convert the window shoppers to ultimate buyers.</li> <li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li> <li>Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).</li> <li>Must be updated about the various brands of the group for suggestive selling to the customers.</li> </ul> <p><strong>Grooming / attitude / knowledge:</strong></p> <ul> <li>Must be presentable and well-groomed at all times.</li> <li>Flexible to work for extended hours during the sale period.</li> <li>Must possess up-to-date product knowledge and ensure minimal stock loss.</li> <li>Flexible to work for extended hours during the sale period.</li> </ul> <p><strong>Merchandise:</strong></p> <ul> <li>Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.</li> <li>Ensure all VM guidelines are followed and all stock norms on clearance are maintained.</li> <li>Record the inventory inward/outward and maintain the report of the same.</li> </ul> <p><strong>Process:</strong></p> <ul> <li>Handle the POS (Point of Sale)/billing counter efficiently.</li> <li>Tally money in the cash till during the beginning/end of the shifts.</li> <li>Issue receipts, refunds, and change to the customers correctly.</li> <li>Process the payments by cash, credit cards, vouchers, or automatic debits.</li> <li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li> <li>Must be flexible to work for varied shifts and overtime as per the business requirement.</li> <li>Adhere to SOP and loss prevention policies.</li> <li>Maintain confidentiality of the sales figures to the outside party.</li> </ul></p><p></p>

<p><h4>Position objective</h4> <p>The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.</p> <p>Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.</p> <h4>Key responsibilities</h4> <strong>Customer service:</strong> <ul> <li>Greet the customers and assist them in selecting the right product.</li> <li>Convert the window shoppers to ultimate buyers.</li> <li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li> <li>Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).</li> <li>Must be updated about the various brands of the group for suggestive selling to the customers.</li> </ul> <strong>Grooming / attitude / knowledge:</strong> <ul> <li>Must be presentable and well-groomed at all times.</li> <li>Flexible to work for extended hours during the sale period.</li> <li>Must possess up-to-date product knowledge and ensure minimal stock loss.</li> <li>Flexible to work for extended hours during the sale period.</li> </ul> <strong>Merchandise:</strong> <ul> <li>Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.</li> <li>Ensure all VM guidelines are followed and all stock norms on clearance are maintained.</li> <li>Record the inventory inward / outward and maintain the report of the same.</li> </ul> <strong>Process:</strong> <ul> <li>Handle the POS (Point of Sale) / billing counter efficiently.</li> <li>Tally money in the cash till during the beginning / end of the shifts.</li> <li>Issue receipts / refunds / change to the customers correctly.</li> <li>Process the payments by cash / credit cards / vouchers / automatic debits.</li> <li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li> <li>Must be flexible to work for varied shifts and overtime as per the business requirement.</li> <li>Adhere to SOP and loss prevention policies.</li> <li>Maintain confidentiality of the sales figures to the outside party.</li> </ul></p><p></p>

<p><h4>Position objective</h4> <p>The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.</p> <p>Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.</p> <h4>Key responsibilities</h4> <p><strong>Customer service:</strong></p> <ul> <li>Greet the customers and assist them in selecting the right product.</li> <li>Convert the window shoppers to ultimate buyers.</li> <li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li> <li>Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).</li> <li>Must be updated about the various brands of the group for suggestive selling to the customers.</li> </ul> <p><strong>Grooming / attitude / knowledge:</strong></p> <ul> <li>Must be presentable and well-groomed at all times.</li> <li>Flexible to work for extended hours during the sale period.</li> <li>Must possess up-to-date product knowledge and ensure minimal stock loss.</li> <li>Flexible to work for extended hours during the sale period.</li> </ul> <p><strong>Merchandise:</strong></p> <ul> <li>Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.</li> <li>Ensure all VM guidelines are followed and all stock norms on clearance are maintained.</li> <li>Record the inventory inward / outward and maintain the report of the same.</li> </ul> <p><strong>Process:</strong></p> <ul> <li>Handle the POS (Point of Sale) / billing counter efficiently.</li> <li>Tally money in the cash till during the beginning / end of the shifts.</li> <li>Issue receipts / refunds / change to the customers correctly.</li> <li>Process the payments by cash / credit cards / vouchers / automatic debits.</li> <li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li> <li>Must be flexible to work for varied shifts and overtime as per the business requirement.</li> <li>Adhere to SOP and loss prevention policies.</li> <li>Maintain confidentiality of the sales figures to the outside party.</li> </ul></p><p></p>

<p><h4>Position objective</h4> <p>The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.</p> <p>Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager/assistant store manager.</p> <h4>Key responsibilities</h4> <strong>Customer service:</strong> <ul> <li>Greet the customers and assist them in selecting the right product.</li> <li>Convert the window shoppers to ultimate buyers.</li> <li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li> <li>Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).</li> <li>Must be updated about the various brands of the group for suggestive selling to the customers.</li> </ul> <strong>Grooming / attitude / knowledge:</strong> <ul> <li>Must be presentable and well-groomed at all times.</li> <li>Flexible to work for extended hours during the sale period.</li> <li>Must possess up-to-date product knowledge and ensure minimal stock loss.</li> <li>Flexible to work for extended hours during the sale period.</li> </ul> <strong>Merchandise:</strong> <ul> <li>Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.</li> <li>Ensure all VM guidelines are followed and all stock norms on clearance are maintained.</li> <li>Record the inventory inward/outward and maintain the report of the same.</li> </ul> <strong>Process:</strong> <ul> <li>Handle the POS (Point of Sale)/billing counter efficiently.</li> <li>Tally money in the cash till during the beginning/end of the shifts.</li> <li>Issue receipts, refunds, and change to the customers correctly.</li> <li>Process the payments by cash, credit cards, vouchers, or automatic debits.</li> <li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li> <li>Must be flexible to work for varied shifts and overtime as per the business requirement.</li> <li>Adhere to SOP and loss prevention policies.</li> <li>Maintain confidentiality of the sales figures to the outside party.</li> </ul></p><p></p>

<p><h4>Position objective</h4> <p>The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.</p> <p>Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.</p> <h4>Key responsibilities</h4> <strong>Customer service:</strong> <ul> <li>Greet the customers and assist them in selecting the right product.</li> <li>Convert the window shoppers to ultimate buyers.</li> <li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li> <li>Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).</li> <li>Must be updated about the various brands of the group for suggestive selling to the customers.</li> </ul> <strong>Grooming / attitude / knowledge:</strong> <ul> <li>Must be presentable and well-groomed at all times.</li> <li>Flexible to work for extended hours during the sale period.</li> <li>Must possess up-to-date product knowledge and ensure minimal stock loss.</li> <li>Flexible to work for extended hours during the sale period.</li> </ul> <strong>Merchandise:</strong> <ul> <li>Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.</li> <li>Ensure all VM guidelines are followed and all stock norms on clearance are maintained.</li> <li>Record the inventory inward / outward and maintain the report of the same.</li> </ul> <strong>Process:</strong> <ul> <li>Handle the POS (Point of Sale) / billing counter efficiently.</li> <li>Tally money in the cash till during the beginning / end of the shifts.</li> <li>Issue receipts / refunds / change to the customers correctly.</li> <li>Process the payments by cash / credit cards / vouchers / automatic debits.</li> <li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li> <li>Must be flexible to work for varied shifts and overtime as per the business requirement.</li> <li>Adhere to SOP and loss prevention policies.</li> <li>Maintain confidentiality of the sales figures to the outside party.</li> </ul></p><p></p>

<p><h4>Position objective</h4> <p>The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.</p> <p>Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager/assistant store manager.</p> <h4>Key responsibilities</h4> <p><strong>Customer service:</strong></p> <ul> <li>Greet the customers and assist them in selecting the right product.</li> <li>Convert the window shoppers to ultimate buyers.</li> <li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li> <li>Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).</li> <li>Must be updated about the various brands of the group for suggestive selling to the customers.</li> </ul> <p><strong>Grooming / attitude / knowledge:</strong></p> <ul> <li>Must be presentable and well-groomed at all times.</li> <li>Flexible to work for extended hours during the sale period.</li> <li>Must possess up-to-date product knowledge and ensure minimal stock loss.</li> <li>Flexible to work for extended hours during the sale period.</li> </ul> <p><strong>Merchandise:</strong></p> <ul> <li>Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.</li> <li>Ensure all VM guidelines are followed and all stock norms on clearance are maintained.</li> <li>Record the inventory inward/outward and maintain the report of the same.</li> </ul> <p><strong>Process:</strong></p> <ul> <li>Handle the POS (Point of Sale)/billing counter efficiently.</li> <li>Tally money in the cash till during the beginning/end of the shifts.</li> <li>Issue receipts, refunds, and change to the customers correctly.</li> <li>Process the payments by cash, credit cards, vouchers, or automatic debits.</li> <li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li> <li>Must be flexible to work for varied shifts and overtime as per the business requirement.</li> <li>Adhere to SOP and loss prevention policies.</li> <li>Maintain confidentiality of the sales figures to outside parties.</li> </ul></p><p></p>

<p><h4>Position objective:</h4> <p>The sales associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the store manager or assistant store manager.</p> <h4>Key responsibility:</h4> <p><strong>Customer service:</strong><br> <li>Greet customers and assist them in selecting products that meet their needs.</li> <li>Convert window shoppers into buyers through proactive engagement.</li> <li>Promote the company's loyalty program to encourage repeat sales.</li> <li>Deliver top-tier customer service by following the company’s GUEST model (Greet, Understand, Explain, Sell, Thank).</li> <li>Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.</li> <li>Educate customers on product features, benefits, materials, and care instructions.</li> </p> <p><strong>Grooming / attitude / knowledge:</strong><br> <li>Always present a well-groomed and professional appearance.</li> <li>Be flexible and available to work extended hours during peak sales periods.</li> <li>Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.</li> </p> <p><strong>Merchandising:</strong><br> <li>Ensure products are displayed in an attractive manner according to store layout standards.</li> <li>Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.</li> <li>Record and maintain accurate inventory records for incoming and outgoing stock.</li> <li>Upsell and cross-sell products to increase sales opportunities.</li> <li>Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.</li> </p> <p><strong>Process:</strong><br> <li>Efficiently operate the point of sale (POS) system for billing and transactions.</li> <li>Balance the cash till at the start and end of shifts.</li> <li>Accurately process payments through cash, credit cards, vouchers, or automatic debits.</li> <li>Issue receipts, refunds, and change to customers correctly.</li> <li>Maintain vigilance regarding store security and ensure all loss prevention policies are followed.</li> <li>Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.</li> </p> <h4>Desired qualification:</h4> <p>The ideal sales associate in a retail company should have a bachelor’s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience. Previous experience in a sales role is preferred.</p></p><p></p>