متسوق خفي في سلطنة عمان
٤٤ وظائف شاغرة
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Your opportunity now exists to be part of a network of mystery shoppers with Tadr! If you have an eye for detail and enjoy evaluating experiences in various locations, this role is suitable for you. Specific visits will be conducted, service stages monitored, and observations recorded through a clear and user-friendly system.</p><p>Work is flexible, remuneration is competitive, and the experience is enjoyable, making it an excellent choice for those seeking additional income with complete freedom in selecting visits.</p><p><br></p><p>Requirements include:</p><ol><li>Strong attention to detail.</li><li>Ability to evaluate experiences objectively.</li><li>Skill in writing clear and organized observations.</li><li>Adherence to instructions and the type of visit required.</li><li>Ability to manage time and execute the visit at the specified time.</li><li>Basic communication skills.</li><li>Familiarity with using smartphones and applications.</li></ol> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li><i>Communication Skills:</i> Ability to communicate effectively with others, whether in writing or verbally, to ensure understanding of observations and reports.</li><li><i>Flexibility:</i> Ability to adapt to different work environments and handle changing situations.</li><li><i>Confidentiality:</i> Commitment to maintaining the confidentiality of information and not disclosing identity as a mystery shopper.</li></ul></div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><br><div> <p> <strong>Role Summary</strong> </p> <p>Leads end-to-end operational performance across the Local Shops ecosystem, owning vendor compliance, store fulfillment, assortment quality, and Shopper Cost (CPO) efficiency. Drives day-to-day execution across ground operations, workforce optimization, and cross-functional alignment with all the key stakeholders. Builds scalable processes and high-performing teams to sustain a data-driven, continuously improving operations culture. </p> <p> <strong>What's on your plate?</strong> </p> <p>Own operational performance across the Local Shops ecosystem</p> <ul> <li> <p>Lead the day-to-day execution of the ground Operations.</p> </li> <li> <p>Vendor Performance, and Store Operations teams to ensure service quality, efficiency, and operational readiness across all vendors and stores.</p> </li> </ul> <p>Own Shopper Cost (CPO) efficiency & workforce optimization</p> <ul> <li> <p>Take full ownership of shopper cost performance by driving initiatives that optimize staffing, scheduling, productivity, and workload distribution to continuously improve Cost per Order (CPO) while maintaining service quality.</p> </li> </ul> <p>Lead assortment availability & parity</p> <p>Oversee end-to-end assortment governance including:</p> <ul> <li> <p>Accurate assortment scanning and new SKU onboarding.</p> </li> <li> <p>Promo and price parity across platforms.</p> </li> <li> <p>SFTP data accuracy and stock feeds reliability.</p> </li> <li> <p>Efficient manual stock update processes by ground teams.</p> </li> <li> <p>Drive initiatives to achieve and sustain high availability and assortment quality.</p> </li> </ul> <p>Drive vendor operational performance & compliance</p> <ul> <li> <p>Ensure strong monitoring of vendor performance, vendor monitoring rules, compensations, fraud prevention, and operational compliance to protect business performance and customer experience.</p> </li> </ul> <p>Optimize store fulfillment & preparation efficiency</p> <ul> <li> <p>Lead initiatives that improve in-store workflows across picking, packing, checkout, and dispatching to ensure optimal order readiness time and smooth rider pickup flow.</p> </li> </ul> <p>Own cross-functional alignment with Logistics & Commercial teams</p> <ul> <li> <p>Partner closely with Logistics, Commercial, Campaigns, and Marketing to ensure:</p> </li> <li> <p>Logistics models and prep-time strategies are optimized.</p> </li> <li> <p>Vendor Monitoring Rules are properly configured.</p> </li> <li> <p>Operational risks are proactively mitigated before impacting performance or growth.</p> </li> </ul> <p>Lead operational planning, launches & risk management</p> <ul> <li> <p>Act as the central coordination point for campaigns, launches, and operational initiatives, ensuring full readiness, risk identification, and timely execution across all stakeholders.</p> </li> </ul> <p>Build scalable processes & develop high-performing teams</p> <ul> <li> <p>Drive continuous improvement, automation, and process simplification while coaching team leads and strengthening a high-performance, data-driven operations culture.</p></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p> <strong>What Did We Order ?</strong> </p> <ul> <li> <p>Operational & Analytical Excellence - Strong understanding of key operations KPIs with the ability to translate data into actionable initiatives and drive continuous process improvement.</p> </li> <li> <p>Leadership & Stakeholder Management - Proven ability to lead cross-functional teams, collaborate with multiple stakeholders, balance commercial and operational priorities, and manage risks effectively.</p> </li> <li> <p>Planning, Prioritization & Execution - Strong decision-making, workforce planning, and multitasking capabilities with the ability to manage multiple initiatives in fast-paced environments.</p> </li> <li> <p>Technical & Data Tools Proficiency - Advanced Excel/Google Sheets skills and experience working with dashboards and data visualization tools and operational/inventory systems</p> </li> <li> <p>Ownership & Communication Skills - Highly organized, proactive, and results-driven with strong communication and presentation skills, comfortable operating in high-growth and rapidly changing environments.</p></li></ul></div><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Role Summary Leads end-to-end operational performance across the Local Shops ecosystem, owning vendor compliance, store fulfillment, assortment quality, and Shopper Cost (CPO) efficiency. Drives day-to-day execution across ground operations, workforce optimization, and cross-functional alignment with all the key stakeholders. Builds scalable processes and high-performing teams to sustain a data-driven, continuously improving operations culture. What's on your plate? Own operational performance across the Local Shops ecosystem Lead the day-to-day execution of the ground Operations. Vendor Performance, and Store Operations teams to ensure service quality, efficiency, and operational readiness across all vendors and stores. Own Shopper Cost (CPO) efficiency & workforce optimization Take full ownership of shopper cost performance by driving initiatives that optimize staffing, scheduling, productivity, and workload distribution to continuously improve Cost per Order (CPO) while maintaining service quality. Lead assortment availability & parity Oversee end-to-end assortment governance including: Accurate assortment scanning and new SKU onboarding. Promo and price parity across platforms. SFTP data accuracy and stock feeds reliability. Efficient manual stock update processes by ground teams. Drive initiatives to achieve and sustain high availability and assortment quality. Drive vendor operational performance & compliance Ensure strong monitoring of vendor performance, vendor monitoring rules, compensations, fraud prevention, and operational compliance to protect business performance and customer experience. Optimize store fulfillment & preparation efficiency Lead initiatives that improve in-store workflows across picking, packing, checkout, and dispatching to ensure optimal order readiness time and smooth rider pickup flow. Own cross-functional alignment with Logistics & Commercial teams Partner closely with Logistics, Commercial, Campaigns, and Marketing to ensure: Logistics models and prep-time strategies are optimized. Vendor Monitoring Rules are properly configured. Operational risks are proactively mitigated before impacting performance or growth. Lead operational planning, launches & risk management Act as the central coordination point for campaigns, launches, and operational initiatives, ensuring full readiness, risk identification, and timely execution across all stakeholders. Build scalable processes & develop high-performing teams Drive continuous improvement, automation, and process simplification while coaching team leads and strengthening a high-performance, data-driven operations culture.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What Did We Order ? Operational & Analytical Excellence - Strong understanding of key operations KPIs with the ability to translate data into actionable initiatives and drive continuous process improvement. Leadership & Stakeholder Management - Proven ability to lead cross-functional teams, collaborate with multiple stakeholders, balance commercial and operational priorities, and manage risks effectively. Planning, Prioritization & Execution - Strong decision-making, workforce planning, and multitasking capabilities with the ability to manage multiple initiatives in fast-paced environments. Technical & Data Tools Proficiency - Advanced Excel/Google Sheets skills and experience working with dashboards and data visualization tools and operational/inventory systems Ownership & Communication Skills - Highly organized, proactive, and results-driven with strong communication and presentation skills, comfortable operating in high-growth and rapidly changing environments.</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat's local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. </p><br><p>We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.</p><br><br>Job Description<br><p><strong>Role Summary</strong></p><br><p>Leads end-to-end operational performance across the Local Shops ecosystem, owning vendor compliance, store fulfillment, assortment quality, and Shopper Cost (CPO) efficiency. Drives day-to-day execution across ground operations, workforce optimization, and cross-functional alignment with all the key stakeholders. Builds scalable processes and high-performing teams to sustain a data-driven, continuously improving operations culture. </p><br><p><strong>What's on your plate?</strong></p><br><p>Own operational performance across the Local Shops ecosystem</p><br><ul><li><p>Lead the day-to-day execution of the ground Operations.</p><br></li><li><p>Vendor Performance, and Store Operations teams to ensure service quality, efficiency, and operational readiness across all vendors and stores.</p><br></li></ul><p>Own Shopper Cost (CPO) efficiency & workforce optimization</p><br><ul><li><p>Take full ownership of shopper cost performance by driving initiatives that optimize staffing, scheduling, productivity, and workload distribution to continuously improve Cost per Order (CPO) while maintaining service quality.</p><br></li></ul><p>Lead assortment availability & parity</p><br><p>Oversee end-to-end assortment governance including:</p><br><ul><li><p>Accurate assortment scanning and new SKU onboarding.</p><br></li><li><p>Promo and price parity across platforms.</p><br></li><li><p>SFTP data accuracy and stock feeds reliability.</p><br></li><li><p>Efficient manual stock update processes by ground teams.</p><br></li><li><p>Drive initiatives to achieve and sustain high availability and assortment quality.</p><br></li></ul><p>Drive vendor operational performance & compliance</p><br><ul><li><p>Ensure strong monitoring of vendor performance, vendor monitoring rules, compensations, fraud prevention, and operational compliance to protect business performance and customer experience.</p><br></li></ul><p>Optimize store fulfillment & preparation efficiency</p><br><ul><li><p>Lead initiatives that improve in-store workflows across picking, packing, checkout, and dispatching to ensure optimal order readiness time and smooth rider pickup flow.</p><br></li></ul><p>Own cross-functional alignment with Logistics & Commercial teams</p><br><ul><li><p>Partner closely with Logistics, Commercial, Campaigns, and Marketing to ensure:</p><br></li><li><p>Logistics models and prep-time strategies are optimized.</p><br></li><li><p>Vendor Monitoring Rules are properly configured.</p><br></li><li><p>Operational risks are proactively mitigated before impacting performance or growth.</p><br></li></ul><p>Lead operational planning, launches & risk management</p><br><ul><li><p>Act as the central coordination point for campaigns, launches, and operational initiatives, ensuring full readiness, risk identification, and timely execution across all stakeholders.</p><br></li></ul><p>Build scalable processes & develop high-performing teams</p><br><ul><li><p>Drive continuous improvement, automation, and process simplification while coaching team leads and strengthening a high-performance, data-driven operations culture.</p><br></li></ul><br>Qualifications<br><p><strong>What Did We Order ?</strong></p><br><ul><li><p>Operational & Analytical Excellence - Strong understanding of key operations KPIs with the ability to translate data into actionable initiatives and drive continuous process improvement.</p><br></li><li><p>Leadership & Stakeholder Management - Proven ability to lead cross-functional teams, collaborate with multiple stakeholders, balance commercial and operational priorities, and manage risks effectively.</p><br></li><li><p>Planning, Prioritization & Execution - Strong decision-making, workforce planning, and multitasking capabilities with the ability to manage multiple initiatives in fast-paced environments.</p><br></li><li><p>Technical & Data Tools Proficiency - Advanced Excel/Google Sheets skills and experience working with dashboards and data visualization tools and operational/inventory systems</p><br></li><li><p>Ownership & Communication Skills - Highly organized, proactive, and results-driven with strong communication and presentation skills, comfortable operating in high-growth and rapidly changing environments.</p><br></li></ul><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Responsibilities:</strong></p><ul><li>Collaborate with other departments locally and centrally in order to achieve business objectives.</li><li>Ensure that all employees receive the designated food safety & quality training. Deliver and share the training materials, templates, procedures.</li><li>Conduct Food and health and safety inspections and investigations by compiling and analyzing data of potential hazards, unsafe conditions or environmental concerns and share findings,</li><li>Support in resolving serious customer complaint escalation processes locally.</li><li>Liaise between operations and legal team as and when required, is the the first POC for support on food safety and quality management.</li><li>Support in coordination for withdrawals and recalls of products and serious incidents</li><li>Ensure the execution of all local food safety authority enforcement action is complied with.</li><li>Monitor regulatory developments with a potential impact on local business entities and initiate internal measures accordingly.</li><li>Highlight procedures which need to be reviewed with respect to food safety due to operational or regulatory changes locally.</li><li>Supports in food safety and quality of product assortment (own branded and private label), coordinates external laboratory testing, maintains and prepares documentation for food product (product specification and product approvals, labelling, nutritional information, supplier information requests and audits), executes the mystery shopper and product sampling at store level.</li><li>Provides regular reports to the relevant business stakeholders to support management review and ensure food safety objectives are met.</li><li>Review Fresh Suppliers customer complaint rate and work with commercial team to improve freshness of our products</li></ul><p><strong>Health & Safety</strong></p><ul><li>Executes the H&S inspection programme and be involved in audits and the close-out of corrective actions.</li><li>Communicates regularly with staff to keep the team informed of H&S priorities.</li><li>Supports investigations into accidents and other reports (e.g. near misses).</li><li>Coordinates with local operations and central team to ensure that there is a suitable maintenance plan to safeguard H&S.</li><li>Deliver H&S training, make persuasive presentations by communicating technical information in a non-technical manner appropriate to the audience while maintaining competency records for staff.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Degree in food science or related field</p><ul><li>3+ years of experience managing Food Safety and Quality/ Health and Safety in a large scale retail grocery, foodservice or manufacturing environment.</li><li>Mandatory driving license.</li><li>Fluent proficiency in Arabic & English.</li><li>Demonstrated ability to conduct risk assessments/evaluations and provide recommendations for risk mitigation or hazard identification.</li><li>Ability to maintain appropriate current knowledge of the HACCP knowledge and H&S Standards.</li><li>Experience leveraging technology to manage process.</li><li>Program management and experience of managing program change across multiple store locations.</li><li>Knowledge of food safety of local/regional laws and regulations and food trading standards.</li><li>Experience interacting and engaging with Authorities.</li><li>Demonstrated organizational skills and detailed orientation and ability to manage competing priorities.</li><li>Maintain effective working relationships and foster teamwork in a diverse work group.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Responsibilities:</strong></p>
<ul>
<li>Collaborate with other departments locally and centrally in order to achieve business objectives.</li>
<li>Ensure that all employees receive the designated food safety & quality training. Deliver and share the training materials, templates, procedures.</li>
<li>Conduct Food and health and safety inspections and investigations by compiling and analyzing data of potential hazards, unsafe conditions or environmental concerns and share findings,</li>
<li>Support in resolving serious customer complaint escalation processes locally.</li>
<li>Liaise between operations and legal team as and when required, is the the first POC for support on food safety and quality management.</li>
<li>Support in coordination for withdrawals and recalls of products and serious incidents</li>
<li>Ensure the execution of all local food safety authority enforcement action is complied with.</li>
<li>Monitor regulatory developments with a potential impact on local business entities and initiate internal measures accordingly.</li>
<li>Highlight procedures which need to be reviewed with respect to food safety due to operational or regulatory changes locally.</li>
<li>Supports in food safety and quality of product assortment (own branded and private label), coordinates external laboratory testing, maintains and prepares documentation for food product (product specification and product approvals, labelling, nutritional information, supplier information requests and audits), executes the mystery shopper and product sampling at store level.</li>
<li>Provides regular reports to the relevant business stakeholders to support management review and ensure food safety objectives are met.</li>
<li>Review Fresh Suppliers customer complaint rate and work with commercial team to improve freshness of our products</li>
</ul>
<p><strong>Health & Safety</strong></p>
<ul>
<li>Executes the H&S inspection programme and be involved in audits and the close-out of corrective actions.</li>
<li>Communicates regularly with staff to keep the team informed of H&S priorities.</li>
<li>Supports investigations into accidents and other reports (e.g. near misses).</li>
<li>Coordinates with local operations and central team to ensure that there is a suitable maintenance plan to safeguard H&S.</li>
<li>Deliver H&S training, make persuasive presentations by communicating technical information in a non-technical manner appropriate to the audience while maintaining competency records for staff.</li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications</strong></p>
<ul>
<li>Degree in food science or related field</li>
<li>3+ years of experience managing Food Safety and Quality/ Health and Safety in a large scale retail grocery, foodservice or manufacturing environment.</li>
<li>Mandatory driving license.</li>
<li>Fluent proficiency in Arabic & English.</li>
<li>Demonstrated ability to conduct risk assessments/evaluations and provide recommendations for risk mitigation or hazard identification.</li>
<li>Ability to maintain appropriate current knowledge of the HACCP knowledge and H&S Standards.</li>
<li>Experience leveraging technology to manage process.</li>
<li>Program management and experience of managing program change across multiple store locations.</li>
<li>Knowledge of food safety of local/regional laws and regulations and food trading standards.</li>
<li>Experience interacting and engaging with Authorities.</li>
<li>Demonstrated organizational skills and detailed orientation and ability to manage competing priorities.</li>
<li>Maintain effective working relationships and foster teamwork in a diverse work group.</li>
</ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>About the opportunity<br><p>We’re looking for a Food Safety & Quality Specialist to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 20-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><br><br><p><strong>Responsibilities:</strong> </p><br><br><ul><li>Collaborate with other departments locally and centrally in order to achieve business objectives.</li><li>Ensure that all employees receive the designated food safety & quality training. Deliver and share the training materials, templates, procedures.</li><li>Conduct Food and health and safety inspections and investigations by compiling and analyzing data of potential hazards, unsafe conditions or environmental concerns and share findings, </li><li>Support in resolving serious customer complaint escalation processes locally.</li><li>Liaise between operations and legal team as and when required, is the the first POC for support on food safety and quality management.</li><li>Support in coordination for withdrawals and recalls of products and serious incidents</li><li>Ensure the execution of all local food safety authority enforcement action is complied with.</li><li>Monitor regulatory developments with a potential impact on local business entities and initiate internal measures accordingly.</li><li>Highlight procedures which need to be reviewed with respect to food safety due to operational or regulatory changes locally.</li><li>Supports in food safety and quality of product assortment (own branded and private label), coordinates external laboratory testing, maintains and prepares documentation for food product (product specification and product approvals, labelling, nutritional information, supplier information requests and audits), executes the mystery shopper and product sampling at store level.</li><li>Provides regular reports to the relevant business stakeholders to support management review and ensure food safety objectives are met.</li><li>Review Fresh Suppliers customer complaint rate and work with commercial team to improve freshness of our products</li></ul><p><strong>Health & Safety</strong></p><br><br><ul><li>Executes the H&S inspection programme and be involved in audits and the close-out of corrective actions.</li><li>Communicates regularly with staff to keep the team informed of H&S priorities.</li><li>Supports investigations into accidents and other reports (e.g. near misses).</li><li>Coordinates with local operations and central team to ensure that there is a suitable maintenance plan to safeguard H&S.</li><li>Deliver H&S training, make persuasive presentations by communicating technical information in a non-technical manner appropriate to the audience while maintaining competency records for staff.</li></ul><br>What you need to be successful<br><ul><li>Degree in food science or related field</li><li>3+ years of experience managing Food Safety and Quality/ Health and Safety in a large scale retail grocery, foodservice or manufacturing environment.</li><li>Mandatory driving license. </li><li>Fluent proficiency in Arabic & English. </li><li>Demonstrated ability to conduct risk assessments/evaluations and provide recommendations for risk mitigation or hazard identification.</li><li>Ability to maintain appropriate current knowledge of the HACCP knowledge and H&S Standards.</li><li>Experience leveraging technology to manage process.</li><li>Program management and experience of managing program change across multiple store locations.</li><li>Knowledge of food safety of local/regional laws and regulations and food trading standards.</li><li>Experience interacting and engaging with Authorities.</li><li>Demonstrated organizational skills and detailed orientation and ability to manage competing priorities.</li><li>Maintain effective working relationships and foster teamwork in a diverse work group.<br> </li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>
<br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>We’re looking for a Food Safety & Quality Specialist to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 20-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><br><p><strong>Responsibilities:</strong> </p><br><ul><li>Collaborate with other departments locally and centrally in order to achieve business objectives.</li><li>Ensure that all employees receive the designated food safety & quality training. Deliver and share the training materials, templates, procedures.</li><li>Conduct Food and health and safety inspections and investigations by compiling and analyzing data of potential hazards, unsafe conditions or environmental concerns and share findings, </li><li>Support in resolving serious customer complaint escalation processes locally.</li><li>Liaise between operations and legal team as and when required, is the the first POC for support on food safety and quality management.</li><li>Support in coordination for withdrawals and recalls of products and serious incidents</li><li>Ensure the execution of all local food safety authority enforcement action is complied with.</li><li>Monitor regulatory developments with a potential impact on local business entities and initiate internal measures accordingly.</li><li>Highlight procedures which need to be reviewed with respect to food safety due to operational or regulatory changes locally.</li><li>Supports in food safety and quality of product assortment (own branded and private label), coordinates external laboratory testing, maintains and prepares documentation for food product (product specification and product approvals, labelling, nutritional information, supplier information requests and audits), executes the mystery shopper and product sampling at store level.</li><li>Provides regular reports to the relevant business stakeholders to support management review and ensure food safety objectives are met.</li><li>Review Fresh Suppliers customer complaint rate and work with commercial team to improve freshness of our products</li></ul><p><strong>Health & Safety</strong></p><br><ul><li>Executes the H&S inspection programme and be involved in audits and the close-out of corrective actions.</li><li>Communicates regularly with staff to keep the team informed of H&S priorities.</li><li>Supports investigations into accidents and other reports (e.g. near misses).</li><li>Coordinates with local operations and central team to ensure that there is a suitable maintenance plan to safeguard H&S.</li><li>Deliver H&S training, make persuasive presentations by communicating technical information in a non-technical manner appropriate to the audience while maintaining competency records for staff.</li></ul><br>Qualifications<br><ul><li>Degree in food science or related field</li><li>3+ years of experience managing Food Safety and Quality/ Health and Safety in a large scale retail grocery, foodservice or manufacturing environment.</li><li>Mandatory driving license. </li><li>Fluent proficiency in Arabic & English. </li><li>Demonstrated ability to conduct risk assessments/evaluations and provide recommendations for risk mitigation or hazard identification.</li><li>Ability to maintain appropriate current knowledge of the HACCP knowledge and H&S Standards.</li><li>Experience leveraging technology to manage process.</li><li>Program management and experience of managing program change across multiple store locations.</li><li>Knowledge of food safety of local/regional laws and regulations and food trading standards.</li><li>Experience interacting and engaging with Authorities.</li><li>Demonstrated organizational skills and detailed orientation and ability to manage competing priorities.</li><li>Maintain effective working relationships and foster teamwork in a diverse work group.<br>
</li></ul><br><br> </div>
<p><b>Job Description</b></p><p>Role Summary Leads end-to-end operational performance across the Local Shops ecosystem, owning vendor compliance, store fulfillment, assortment quality, and Shopper Cost (CPO) efficiency. Drives day-to-day execution across ground operations, workforce optimization, and cross-functional alignment with all the key stakeholders. Builds scalable processes and high-performing teams to sustain a data-driven, continuously improving operations culture.</p><p><b>What's on your plate?</b></p><ul><li>Own operational performance across the Local Shops ecosystem</li><li>Lead the day-to-day execution of the ground Operations. Vendor Performance, and Store Operations teams to ensure service quality, efficiency, and operational readiness across all vendors and stores.</li><li>Own Shopper Cost (CPO) efficiency & workforce optimization Take full ownership of shopper cost performance by driving initiatives that optimize staffing, scheduling, productivity, and workload distribution to continuously improve Cost per Order (CPO) while maintaining service quality.</li><li>Lead assortment availability & parity Oversee end-to-end assortment governance including: Accurate assortment scanning and new SKU onboarding Promo and price parity across platforms SFTP data accuracy and stock feeds reliability Efficient manual stock update processes by ground teams Drive initiatives to achieve and sustain high availability and assortment quality.</li><li>Drive vendor operational performance & compliance Ensure strong monitoring of vendor performance, vendor monitoring rules, compensations, fraud prevention, and operational compliance to protect business performance and customer experience.</li><li>Optimize store fulfillment & preparation efficiency Lead initiatives that improve in-store workflows across picking, packing, checkout, and dispatching to ensure optimal order readiness time and smooth rider pickup flow.</li><li>Own cross-functional alignment with Logistics & Commercial teams Partner closely with Logistics, Commercial, Campaigns, and Marketing to ensure: Logistics models and prep-time strategies are optimized Vendor Monitoring Rules are properly configured Operational risks are proactively mitigated before impacting performance or growth</li><li>Lead operational planning, launches & risk management Act as the central coordination point for campaigns, launches, and operational initiatives, ensuring full readiness, risk identification, and timely execution across all stakeholders.</li><li>Build scalable processes & develop high-performing teams Drive continuous improvement, automation, and process simplification while coaching team leads and strengthening a high-performance, data-driven operations culture.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>What Did We Order?</p><ul><li>Operational & Analytical Excellence - Strong understanding of key operations KPIs with the ability to translate data into actionable initiatives and drive continuous process improvement.</li><li>Leadership & Stakeholder Management - Proven ability to lead cross-functional teams, collaborate with multiple stakeholders, balance commercial and operational priorities, and manage risks effectively.</li><li>Planning, Prioritization & Execution - Strong decision-making, workforce planning, and multitasking capabilities with the ability to manage multiple initiatives in fast-paced environments.</li><li>Technical & Data Tools Proficiency - Advanced Excel/Google Sheets skills and experience working with dashboards and data visualization tools and operational/inventory systems.</li><li>Ownership & Communication Skills - Highly organized, proactive, and results-driven with strong communication and presentation skills, comfortable operating in high-growth and rapidly changing environments.</li></ul>
<p>a</p><p>What's on your plate?</p><ul><li>Own operational performance across the Local Shops ecosystem</li><li>Lead the day-to-day execution of the ground Operations. Vendor Performance, and Store Operations teams to ensure service quality, efficiency, and operational readiness across all vendors and stores.</li><li>Own Shopper Cost (CPO) efficiency & workforce optimization</li><li>Take full ownership of shopper cost performance by driving initiatives that optimize staffing, scheduling, productivity, and workload distribution to continuously improve Cost per Order (CPO) while maintaining service quality.</li><li>Lead assortment availability & parity</li><li>Oversee end-to-end assortment governance including: Accurate assortment scanning and new SKU onboarding Promo and price parity across platforms SFTP data accuracy and stock feeds reliability Efficient manual stock update processes by ground teams Drive initiatives to achieve and sustain high availability and assortment quality.</li><li>Drive vendor operational performance & compliance</li><li>Ensure strong monitoring of vendor performance, vendor monitoring rules, compensations, fraud prevention, and operational compliance to protect business performance and customer experience.</li><li>Optimize store fulfillment & preparation efficiency</li><li>Lead initiatives that improve in-store workflows across picking, packing, checkout, and dispatching to ensure optimal order readiness time and smooth rider pickup flow.</li><li>Own cross-functional alignment with Logistics & Commercial teams</li><li>Partner closely with Logistics, Commercial, Campaigns, and Marketing to ensure: Logistics models and prep-time strategies are optimized Vendor Monitoring Rules are properly configured Operational risks are proactively mitigated before impacting performance or growth</li><li>Lead operational planning, launches & risk management</li><li>Act as the central coordination point for campaigns, launches, and operational initiatives, ensuring full readiness, risk identification, and timely execution across all stakeholders.</li><li>Build scalable processes & develop high-performing teams</li><li>Drive continuous improvement, automation, and process simplification while coaching team leads and strengthening a high-performance, data-driven operations culture.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong understanding of key operations KPIs with the ability to translate data into actionable initiatives and drive continuous process improvement.</li><li>Proven ability to lead cross-functional teams, collaborate with multiple stakeholders, balance commercial and operational priorities, and manage risks effectively.</li><li>Strong decision-making, workforce planning, and multitasking capabilities with the ability to manage multiple initiatives in fast-paced environments.</li><li>Advanced Excel/Google Sheets skills and experience working with dashboards and data visualization tools and operational/inventory systems.</li><li>Highly organized, proactive, and results-driven with strong communication and presentation skills, comfortable operating in high-growth and rapidly changing environments.</li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>About the opportunity<br><p><strong>Role Summary</strong></p><br><br><p>Leads end-to-end operational performance across the Local Shops ecosystem, owning vendor compliance, store fulfillment, assortment quality, and Shopper Cost (CPO) efficiency. Drives day-to-day execution across ground operations, workforce optimization, and cross-functional alignment with all the key stakeholders. Builds scalable processes and high-performing teams to sustain a data-driven, continuously improving operations culture. </p><br><br><p><strong>What's on your plate?</strong></p><br><br><p>Own operational performance across the Local Shops ecosystem</p><br><br><ul><li><p>Lead the day-to-day execution of the ground Operations.</p><br><br></li><li><p>Vendor Performance, and Store Operations teams to ensure service quality, efficiency, and operational readiness across all vendors and stores.</p><br><br></li></ul><p>Own Shopper Cost (CPO) efficiency & workforce optimization</p><br><br><ul><li><p>Take full ownership of shopper cost performance by driving initiatives that optimize staffing, scheduling, productivity, and workload distribution to continuously improve Cost per Order (CPO) while maintaining service quality.</p><br><br></li></ul><p>Lead assortment availability & parity</p><br><br><p>Oversee end-to-end assortment governance including:</p><br><br><ul><li><p>Accurate assortment scanning and new SKU onboarding.</p><br><br></li><li><p>Promo and price parity across platforms.</p><br><br></li><li><p>SFTP data accuracy and stock feeds reliability.</p><br><br></li><li><p>Efficient manual stock update processes by ground teams.</p><br><br></li><li><p>Drive initiatives to achieve and sustain high availability and assortment quality.</p><br><br></li></ul><p>Drive vendor operational performance & compliance</p><br><br><ul><li><p>Ensure strong monitoring of vendor performance, vendor monitoring rules, compensations, fraud prevention, and operational compliance to protect business performance and customer experience.</p><br><br></li></ul><p>Optimize store fulfillment & preparation efficiency</p><br><br><ul><li><p>Lead initiatives that improve in-store workflows across picking, packing, checkout, and dispatching to ensure optimal order readiness time and smooth rider pickup flow.</p><br><br></li></ul><p>Own cross-functional alignment with Logistics & Commercial teams</p><br><br><ul><li><p>Partner closely with Logistics, Commercial, Campaigns, and Marketing to ensure:</p><br><br></li><li><p>Logistics models and prep-time strategies are optimized.</p><br><br></li><li><p>Vendor Monitoring Rules are properly configured.</p><br><br></li><li><p>Operational risks are proactively mitigated before impacting performance or growth.</p><br><br></li></ul><p>Lead operational planning, launches & risk management</p><br><br><ul><li><p>Act as the central coordination point for campaigns, launches, and operational initiatives, ensuring full readiness, risk identification, and timely execution across all stakeholders.</p><br><br></li></ul><p>Build scalable processes & develop high-performing teams</p><br><br><ul><li><p>Drive continuous improvement, automation, and process simplification while coaching team leads and strengthening a high-performance, data-driven operations culture.</p><br><br></li></ul><br>What you need to be successful<br><p><strong>What Did We Order ?</strong></p><br><br><ul><li><p>Operational & Analytical Excellence - Strong understanding of key operations KPIs with the ability to translate data into actionable initiatives and drive continuous process improvement.</p><br><br></li><li><p>Leadership & Stakeholder Management - Proven ability to lead cross-functional teams, collaborate with multiple stakeholders, balance commercial and operational priorities, and manage risks effectively.</p><br><br></li><li><p>Planning, Prioritization & Execution - Strong decision-making, workforce planning, and multitasking capabilities with the ability to manage multiple initiatives in fast-paced environments.</p><br><br></li><li><p>Technical & Data Tools Proficiency - Advanced Excel/Google Sheets skills and experience working with dashboards and data visualization tools and operational/inventory systems</p><br><br></li><li><p>Ownership & Communication Skills - Highly organized, proactive, and results-driven with strong communication and presentation skills, comfortable operating in high-growth and rapidly changing environments.</p><br><br></li></ul><br>Who we are<br><p>Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat's local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. </p><br><br><p>We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.</p><br><br>
<br><br> </div>
<p><h4>Position objective</h4>
<p>The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.</p>
<p>Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.</p>
<h4>Key responsibilities</h4>
<p><strong>Customer service:</strong></p>
<ul>
<li>Greet the customers and assist them in selecting the right product.</li>
<li>Convert the window shoppers to ultimate buyers.</li>
<li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li>
<li>Serve customers with the highest standards and follow the company guideline of selling (Guest – Greet, Understand, Explain, Sell, Thank).</li>
<li>Must be updated about the various brands of the group for suggestive selling to the customers.</li>
</ul>
<p><strong>Grooming / attitude / knowledge:</strong></p>
<ul>
<li>Must be presentable and well-groomed at all times.</li>
<li>Flexible to work for extended hours during the sale period.</li>
<li>Must possess up-to-date product knowledge and ensure minimal stock loss.</li>
<li>Flexible to work for extended hours during the sale period.</li>
</ul>
<p><strong>Merchandise:</strong></p>
<ul>
<li>Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.</li>
<li>Ensure all VM guidelines are followed and all stock norms on clearance are maintained.</li>
<li>Record the inventory inward / outward and maintain the report of the same.</li>
</ul>
<p><strong>Process:</strong></p>
<ul>
<li>Handle the POS (Point of Sale) / billing counter efficiently.</li>
<li>Tally money in the cash till during the beginning / end of the shifts.</li>
<li>Issue receipts / refunds / change to the customers correctly.</li>
<li>Process the payments by cash / credit cards / vouchers / automatic debits.</li>
<li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li>
<li>Must be flexible to work for varied shifts and overtime as per the business requirement.</li>
<li>Adhere to SOP and loss prevention policies.</li>
<li>Maintain confidentiality of the sales figures to the outside party.</li>
</ul></p><p></p>
<p><h4>Position objective</h4>
<p>The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.</p>
<p>Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager/assistant store manager.</p>
<h4>Key responsibilities</h4>
<strong>Customer service:</strong>
<ul>
<li>Greet the customers and assist them in selecting the right product.</li>
<li>Convert the window shoppers to ultimate buyers.</li>
<li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li>
<li>Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).</li>
<li>Must be updated about the various brands of the group for suggestive selling to the customers.</li>
</ul>
<strong>Grooming / attitude / knowledge:</strong>
<ul>
<li>Must be presentable and well-groomed at all times.</li>
<li>Flexible to work for extended hours during the sale period.</li>
<li>Must possess up-to-date product knowledge and ensure minimal stock loss.</li>
</ul>
<strong>Merchandise:</strong>
<ul>
<li>Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.</li>
<li>Ensure all VM guidelines are followed and all stock norms on clearance are maintained.</li>
<li>Record the inventory inward/outward and maintain the report of the same.</li>
</ul>
<strong>Process:</strong>
<ul>
<li>Handle the POS (Point of Sale)/billing counter efficiently.</li>
<li>Tally money in the cash till during the beginning/end of the shifts.</li>
<li>Issue receipts/refunds/change to the customers correctly.</li>
<li>Process the payments by cash/credit cards/vouchers/automatic debits.</li>
<li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li>
<li>Must be flexible to work for varied shifts and overtime as per the business requirement.</li>
<li>Adhere to SOP and loss prevention policies.</li>
<li>Maintain confidentiality of the sales figures to the outside party.</li>
</ul></p><p></p>
<p><h4>Position objective</h4>
<p>The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.</p>
<p>Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.</p>
<h4>Key responsibilities</h4>
<p><strong>Customer service:</strong></p>
<ul>
<li>Greet the customers and assist them in selecting the right product.</li>
<li>Convert the window shoppers to ultimate buyers.</li>
<li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li>
<li>Serve customers with the highest standards and follow the company guideline of selling (Guest – Greet, Understand, Explain, Sell, Thank).</li>
<li>Must be updated about the various brands of the group for suggestive selling to the customers.</li>
</ul>
<p><strong>Grooming / attitude / knowledge:</strong></p>
<ul>
<li>Must be presentable and well-groomed at all times.</li>
<li>Flexible to work for extended hours during the sale period.</li>
<li>Must possess up-to-date product knowledge and ensure minimal stock loss.</li>
<li>Flexible to work for extended hours during the sale period.</li>
</ul>
<p><strong>Merchandise:</strong></p>
<ul>
<li>Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.</li>
<li>Ensure all VM guidelines are followed and all stock norms on clearance are maintained.</li>
<li>Record the inventory inward / outward and maintain the report of the same.</li>
</ul>
<p><strong>Process:</strong></p>
<ul>
<li>Handle the POS (Point of Sale) / billing counter efficiently.</li>
<li>Tally money in the cash till during the beginning / end of the shifts.</li>
<li>Issue receipts / refunds / change to the customers correctly.</li>
<li>Process the payments by cash / credit cards / vouchers / automatic debits.</li>
<li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li>
<li>Must be flexible to work for varied shifts and overtime as per the business requirement.</li>
<li>Adhere to SOP and loss prevention policies.</li>
<li>Maintain confidentiality of the sales figures to the outside party.</li>
</ul></p><p></p>
<p><h4>Position objective</h4>
<p>The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.</p>
<p>Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.</p>
<h4>Key responsibilities</h4>
<p><strong>Customer service:</strong></p>
<ul>
<li>Greet the customers and assist them in selecting the right product.</li>
<li>Convert the window shoppers to ultimate buyers.</li>
<li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li>
<li>Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).</li>
<li>Must be updated about the various brands of the group for suggestive selling to the customers.</li>
</ul>
<p><strong>Grooming / attitude / knowledge:</strong></p>
<ul>
<li>Must be presentable and well-groomed at all times.</li>
<li>Flexible to work for extended hours during the sale period.</li>
<li>Must possess up-to-date product knowledge and ensure minimal stock loss.</li>
</ul>
<p><strong>Merchandise:</strong></p>
<ul>
<li>Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.</li>
<li>Ensure all VM guidelines are followed and all stock norms on clearance are maintained.</li>
<li>Record the inventory inward / outward and maintain the report of the same.</li>
</ul>
<p><strong>Process:</strong></p>
<ul>
<li>Handle the POS (Point of Sale) / billing counter efficiently.</li>
<li>Tally money in the cash till during the beginning / end of the shifts.</li>
<li>Issue receipts, refunds, and change to the customers correctly.</li>
<li>Process the payments by cash, credit cards, vouchers, or automatic debits.</li>
<li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li>
<li>Must be flexible to work varied shifts and overtime as per the business requirement.</li>
<li>Adhere to SOP and loss prevention policies.</li>
<li>Maintain confidentiality of the sales figures to outside parties.</li>
</ul></p><p></p>
<p><h4>Position objective</h4>
<p>The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.</p>
<p>Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.</p>
<h4>Key responsibilities</h4>
<p><strong>Customer service:</strong></p>
<ul>
<li>Greet the customers and assist them in selecting the right product.</li>
<li>Convert the window shoppers to ultimate buyers.</li>
<li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li>
<li>Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).</li>
<li>Must be updated about the various brands of the group for suggestive selling to the customers.</li>
</ul>
<p><strong>Grooming / attitude / knowledge:</strong></p>
<ul>
<li>Must be presentable and well-groomed at all times.</li>
<li>Flexible to work for extended hours during the sale period.</li>
<li>Must possess up-to-date product knowledge and ensure minimal stock loss.</li>
</ul>
<p><strong>Merchandise:</strong></p>
<ul>
<li>Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.</li>
<li>Ensure all VM guidelines are followed and all stock norms on clearance are maintained.</li>
<li>Record the inventory inward / outward and maintain the report of the same.</li>
</ul>
<p><strong>Process:</strong></p>
<ul>
<li>Handle the POS (Point of Sale) / billing counter efficiently.</li>
<li>Tally money in the cash till during the beginning / end of the shifts.</li>
<li>Issue receipts, refunds, and change to the customers correctly.</li>
<li>Process the payments by cash, credit cards, vouchers, or automatic debits.</li>
<li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li>
<li>Must be flexible to work varied shifts and overtime as per the business requirement.</li>
<li>Adhere to SOP and loss prevention policies.</li>
<li>Maintain confidentiality of the sales figures to outside parties.</li>
</ul></p><p></p>
<p><h4>Position objective</h4>
<p>The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.</p>
<p>Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.</p>
<h4>Key responsibilities</h4>
<p><strong>Customer service:</strong></p>
<ul>
<li>Greet the customers and assist them in selecting the right product.</li>
<li>Convert the window shoppers to ultimate buyers.</li>
<li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li>
<li>Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).</li>
<li>Must be updated about the various brands of the group for suggestive selling to the customers.</li>
</ul>
<p><strong>Grooming / attitude / knowledge:</strong></p>
<ul>
<li>Must be presentable and well-groomed at all times.</li>
<li>Flexible to work for extended hours during the sale period.</li>
<li>Must possess up-to-date product knowledge and ensure minimal stock loss.</li>
<li>Flexible to work for extended hours during the sale period.</li>
</ul>
<p><strong>Merchandise:</strong></p>
<ul>
<li>Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.</li>
<li>Ensure all VM guidelines are followed and all stock norms on clearance are maintained.</li>
<li>Record the inventory inward / outward and maintain the report of the same.</li>
</ul>
<p><strong>Process:</strong></p>
<ul>
<li>Handle the POS (Point of Sale) / billing counter efficiently.</li>
<li>Tally money in the cash till during the beginning / end of the shifts.</li>
<li>Issue receipts / refunds / change to the customers correctly.</li>
<li>Process the payments by cash / credit cards / vouchers / automatic debits.</li>
<li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li>
<li>Must be flexible to work for varied shifts and overtime as per the business requirement.</li>
<li>Adhere to SOP and loss prevention policies.</li>
<li>Maintain confidentiality of the sales figures to the outside party.</li>
</ul></p><p></p>
<p><h4>Position objective</h4>
<p>The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.</p>
<p>Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.</p>
<h4>Key responsibilities</h4>
<p><strong>Customer service:</strong></p>
<ul>
<li>Greet the customers and assist them in selecting the right product.</li>
<li>Convert the window shoppers to ultimate buyers.</li>
<li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li>
<li>Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).</li>
<li>Must be updated about the various brands of the group for suggestive selling to the customers.</li>
</ul>
<p><strong>Grooming / attitude / knowledge:</strong></p>
<ul>
<li>Must be presentable and well-groomed at all times.</li>
<li>Flexible to work for extended hours during the sale period.</li>
<li>Must possess up-to-date product knowledge and ensure minimal stock loss.</li>
<li>Flexible to work for extended hours during the sale period.</li>
</ul>
<p><strong>Merchandise:</strong></p>
<ul>
<li>Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.</li>
<li>Ensure all VM guidelines are followed and all stock norms on clearance are maintained.</li>
<li>Record the inventory inward / outward and maintain the report of the same.</li>
</ul>
<p><strong>Process:</strong></p>
<ul>
<li>Handle the POS (Point of Sale) / billing counter efficiently.</li>
<li>Tally money in the cash till during the beginning / end of the shifts.</li>
<li>Issue receipts / refunds / change to the customers correctly.</li>
<li>Process the payments by cash / credit cards / vouchers / automatic debits.</li>
<li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li>
<li>Must be flexible to work for varied shifts and overtime as per the business requirement.</li>
<li>Adhere to SOP and loss prevention policies.</li>
<li>Maintain confidentiality of the sales figures to the outside party.</li>
</ul></p><p></p>
<p><h4>Position objective</h4>
<p>The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.</p>
<p>Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.</p>
<h4>Key responsibilities</h4>
<p><strong>Customer service:</strong></p>
<ul>
<li>Greet the customers and assist them in selecting the right product.</li>
<li>Convert the window shoppers to ultimate buyers.</li>
<li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li>
<li>Serve customers with the highest standards and follow the company guideline of selling (Guest – Greet, Understand, Explain, Sell, Thank).</li>
<li>Must be updated about the various brands of the group for suggestive selling to the customers.</li>
</ul>
<p><strong>Grooming / attitude / knowledge:</strong></p>
<ul>
<li>Must be presentable and well-groomed at all times.</li>
<li>Flexible to work for extended hours during the sale period.</li>
<li>Must possess up-to-date product knowledge and ensure minimal stock loss.</li>
<li>Flexible to work for extended hours during the sale period.</li>
</ul>
<p><strong>Merchandise:</strong></p>
<ul>
<li>Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.</li>
<li>Ensure all VM guidelines are followed and all stock norms on clearance are maintained.</li>
<li>Record the inventory inward / outward and maintain the report of the same.</li>
</ul>
<p><strong>Process:</strong></p>
<ul>
<li>Handle the POS (Point of Sale) / billing counter efficiently.</li>
<li>Tally money in the cash till during the beginning / end of the shifts.</li>
<li>Issue receipts / refunds / change to the customers correctly.</li>
<li>Process the payments by cash / credit cards / vouchers / automatic debits.</li>
<li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li>
<li>Must be flexible to work for varied shifts and overtime as per the business requirement.</li>
<li>Adhere to SOP and loss prevention policies.</li>
<li>Maintain confidentiality of the sales figures to the outside party.</li>
</ul></p><p></p>
<p><h4>Position objective</h4>
<p>The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.<br>
Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager/assistant store manager.</p>
<h4>Key responsibilities</h4>
<strong>Customer service:</strong>
<ul>
<li>Greet the customers and assist them in selecting the right product.</li>
<li>Convert the window shoppers to ultimate buyers.</li>
<li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li>
<li>Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).</li>
<li>Must be updated about the various brands of the group for suggestive selling to the customers.</li>
</ul>
<strong>Grooming / attitude / knowledge:</strong>
<ul>
<li>Must be presentable and well-groomed at all times.</li>
<li>Flexible to work for extended hours during the sale period.</li>
<li>Must possess up-to-date product knowledge and ensure minimal stock loss.</li>
<li>Flexible to work for extended hours during the sale period.</li>
</ul>
<strong>Merchandise:</strong>
<ul>
<li>Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.</li>
<li>Ensure all VM guidelines are followed and all stock norms on clearance are maintained.</li>
<li>Record the inventory inward/outward and maintain the report of the same.</li>
</ul>
<strong>Process:</strong>
<ul>
<li>Handle the POS (Point of Sale) / billing counter efficiently.</li>
<li>Tally money in the cash till during the beginning/end of the shifts.</li>
<li>Issue receipts, refunds, and change to the customers correctly.</li>
<li>Process the payments by cash, credit cards, vouchers, or automatic debits.</li>
<li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li>
<li>Must be flexible to work for varied shifts and overtime as per the business requirement.</li>
<li>Adhere to SOP and loss prevention policies.</li>
<li>Maintain confidentiality of the sales figures to outside parties.</li>
</ul></p><p></p>