وظائف الخليج

<p><b>Job Contents:</b></p> <p>To administer, monitor, and manage contracts throughout the contract lifecycle, from contract award to completion and close-out, ensuring compliance with contractual obligations, corporate policies, and regulatory requirements while minimizing contractual risks and supporting successful project delivery.</p> <p>The Contracts Officer is responsible for maintaining contract records, coordinating contract administration activities, monitoring contractor performance, processing contract amendments, extensions, and variations, and providing contractual support to internal stakeholders.</p> <p> Prepare and administers contracts documents from award through close-out in accordance with company policies and procedures using approved templates and standard terms.</p> <p> Ensures contracts are compliant with legal, technical, financial and regulatory standards in coordination with relevant departments.</p> <p> Coordinate document reviews and approval workflows and maintain accurate records of contractual communications and approvals.</p> <p> Ensure all technical, commercial and contractual correspondence with the vendors are efficiently addressed and closed out.</p> <p> Ensure that all required contractual guarantees and insurance documents are submitted, verified and properly recorded.</p> <p> Maintain contract files, registers and document management system.</p> <p> Prepare contract amendments, variations, extensions and renewals in coordination with relevant departments, ensuring compliance with contractual requirements and organizational policies.</p> <p> Monitor contractor performance and ensure that contractual obligations are effectively executed in coordination with relevant departments.</p> <p> Conduct periodic contractor performance reviews and issue notification letters to contractors as required.</p> <p> Monitor contract expiry dates and coordinate with relevant departments to initiate timely renewals, extensions or other required actions.</p> <p> Assist in evaluating contractual impacts of changes and variations.</p> <p> Prepare and administers contracts documents from award through close-out in accordance with company policies and procedures using approved templates and standard terms.</p> <p> Ensures contracts are compliant with legal, technical, financial and regulatory standards in coordination with relevant departments.</p> <p> Coordinate document reviews and approval workflows and maintain accurate records of contractual communications and approvals.</p> <p> Ensure all technical, commercial and contractual correspondence with the vendors are efficiently addressed and closed out.</p> <p> Ensure that all required contractual guarantees and insurance documents are submitted, verified and properly recorded.</p> <p> Maintain contract files, registers and document management system.</p> <p> Prepare contract amendments, variations, extensions and renewals in coordination with relevant departments, ensuring compliance with contractual requirements and organizational policies.</p> <p> Monitor contractor performance and ensure that contractual obligations are effectively executed in coordination with relevant departments.</p> <p> Conduct periodic contractor performance reviews and issue notification letters to contractors as required.</p> <p> Monitor contract expiry dates and coordinate with relevant departments to initiate timely renewals, extensions or other required actions.</p> <p> Assist in evaluating contractual impacts of changes and variations.</p> <p> Monitor contractual risks and disputes, report any deviations or non-compliance.</p> <p> Coordinates closely with legal, finance, technical, and other internal stakeholders to ensure clarity and enforceability of contract terms.</p> <p> Maintain professional relationships with Internal and external stakeholders. </p> <p> Close related Internal and external audit requirements. </p> <p> Prepare periodic contract status reports and other requested reports on a monthly, quarterly, and annual basis.</p> <p> Contribute to lessons learned and knowledge-sharing initiatives.</p> <p> Knowledge and Understanding of the Asset Management, QHSE Management System and IT Security Standard Requirements according to Integrated Management System (IMS), ISO 55001, ISO 14001, OHSAS 18001 and ISO 27001 to carry out the assigned duties as per the roles and responsibilities matrix.</p> <p>Job Qualifications and Experience</p> <p><b><br></b></p><p><b>Minimum Qualifications</b></p> <p> Bachelor s degree in Business studies/ Engineering/Law or another relevant discipline </p> <p>Professional Experience </p> <p>3+ years experience in the field of contracting, procurement or project contracts management.</p> <p> </p>

<p><b>Role Purpose:</b></p> <p>To lead, develop, and continuously enhance OETC's Talent Planning function by designing, implementing, and governing integrated talent planning frameworks that strengthen organisational capability, foster a high performance culture, and ensure sustainable leadership and talent pipelines. The role is accountable for the strategic planning, governance, and continuous improvement of performance management, competency management, succession planning, talent reviews, career development, mobility, and talent analytics, ensuring alignment with OETC's business strategy and organisational objectives.</p> <p><b><br></b></p><p><b>Responsibilities</b></p> <p> Develop and implement the OETC Talent Planning Strategy aligned with the business plan, Oman Vision 2040, and NAMA Group guidelines.</p> <p> Lead and continuously enhance OETC's Performance Management Framework, ensuring alignment with corporate objectives, organisational priorities, and leading practices. </p> <p> Manage the end-to-end Performance Management cycle, including Objective setting, KPI cascading, mid-year reviews, annual appraisals, moderation, calibration, and performance reporting. </p> <p> Champion a high-performance culture by embedding continuous performance conversations, accountability, coaching, feedback, recognition, and performance ownership across the organisation </p> <p> Develop, implement, and continuously enhance OETC's Competency Framework covering technical, behavioural, leadership, and functional competencies, ensuring integration across the talent lifecycle. </p> <p> Lead organisation-wide Succession Planning by identifying critical positions, assessing successor readiness, facilitating succession reviews, and developing succession strategies and development plans. </p> <p> Facilitate Talent Review and Calibration sessions to identify high potential employees, strengthen leadership pipelines, and support objective talent decisions. </p> <p> Develop and maintain Career Development frameworks, career advancement, and Individual Development Plans (IDPs) to support employee growth and organisational capability. </p> <p> Develop, implement, and continuously enhance OETC's Mobility Framework to facilitate the effective deployment of talent, support career development, address business capability requirements, and strengthen organisational agility. </p> <p> Partner with the Learning &amp; Development Section to ensure learning interventions address competency gaps, succession priorities, performance outcomes, and organisational capability requirements.</p> <p> Develop Talent Planning dashboards and workforce analytics to provide leadership with insights into organisational performance, succession readiness, capability gaps, mobility, talent risks, and workforce trends. </p> <p> Develop, maintain, and continuously improve Talent Planning policies, procedures, governance documents, standards, and operating frameworks.</p> <p> Support Workforce Planning and Organisation Development initiatives by providing strategic talent insights, capability analysis, and evidence-based recommendations.</p> <p> Coach, mentor, and develop the Talent Planning team to build a strategically capable, high-performing function.</p> <p> Knowledge and Understanding of the Asset Management, QHSE Management System and IT Security Standard Requirements according to Integrated Management System (IMS), ISO 55001, ISO 14001, OHSAS 18001 and ISO 27001 to carry out the assigned duties as per the roles and responsibilities matrix.</p> <p><b><br></b></p><p><b>Job Qualifications and Experience </b></p> <p>Minimum Qualifications</p> <p> Bachelor's Degree in Human Resources, Business Administration, Organizational Psychology, Management, or a related discipline. </p> <p> Professional certification such as CIPD, SHRM, PHR, or SPHR is preferred.</p> <p> </p>

<p><b>Role Objectives: </b></p> <p>Handles core accounting processes and financial activities related to the General Ledger and Fixed Assets Accounting in coordination with the General Ledger and Fixed Assets Section Head. </p> <p>General Ledger Accounting processes through the Oracle Financial Accounting System. </p> <p>Handling all accounting activities and ensures all financial policies and procedures are implemented as per the International Financial Reporting Standards (IFRS) and within the company s framework. </p> <p><b><br></b></p><p><b>Responsibilities </b></p> <p> Booking of all GL Journal Vouchers (JV) into Oracle Financial System for the periodic accounts closing. </p> <p> Prepares daily, monthly &amp; periodic Bank Reconciliations for all OETC s valid bank accounts. </p> <p> Creates receipts for all Purchase Orders related to CAPEX Contracts upon request. </p> <p> Generates wire transfers / payments through Oracle Financial System for the approved invoices. </p> <p> Makes periodic Inventory reconciliation for the excess material received or returned from OETC existing / completed projects. </p> <p> Generates periodic MASS Addition for capitalization of the Fixed Assets, </p> <p> Prepares periodic accruals reconciliation for Operational Expenditures (Opex) and Capital Expenditure (Capex). </p> <p> Prepares Monthly and periodic Prepayments Application through Oracle Financial System and ensures that the periodic expenditures are allocated properly to the correct chart of accounts. </p> <p> Making monthly and periodic General Ledger (GL) reconciliation for all Control Accounts to ensure accuracy in company s periodic trial balance. </p> <p> Updates Company s Capital Working in Progress (CWIP) on monthly basis and reconciles the CWIP to match it with the Projects Module in the Oracle Financial System to ensure accuracy. </p> <p> Reviews and monitors the issued Purchase Orders through the Purchasing &amp; Finance approval Hierarchy within the Oracle Financial System. </p> <p> Prepares and maintains monthly Operating Expenditure (OPEX) accruals reconciliation to ensure correctness. </p> <p> Updates the Usufruct Details / information on a periodic basis to ensure all grid stations which under the usufruct contracts are entered efficiently in coordination with the Projects Department &amp; Administration Department. </p> <p> Handles all matters related to Taxation requirements in coordination with the section head. </p> <p> Contributes in monthly &amp; yearly financial closing task. </p> <p> Maintains an effective system of the general ledger control by means of regulations, internal procedures and periodic reports. </p> <p> Coordinates with various departments to obtain information and explanations that assists him / her in performing his / her duties. </p> <p> Generates periodic reports to support management in the decision-making process. </p> <p> Reviews and monitors the general ledger activities through an effective system in a timely manner and in line with the International Accounting and OETC s standards. </p> <p> Maintains records related to general ledger &amp; fixed assets and ensures proper archiving for quick and easy reference. </p> <p> Assists in the preparation of audit schedules, financial schedules and makes them available for accounting information and records for internal / external audit review. </p> <p> Provides analysis, details and explanations to the General Ledger and Fixed Assets Section Head on the status of OETC s general ledger accounts. </p> <p> Handles colleagues job responsibilities in case of their absence or annual leave as per the business requirements. </p> <p> Handles any tasks directed by General Ledger and Fixed Assets Section Head. </p> <p> Knowledge and Understanding of the Asset Management, HSE Management System and IT Security Standard Requirements according to ISO55001, ISO 14001, OHSAS 18001 and ISO 27001 to carry out the assigned duties as per the roles and responsibilities matrix.</p> <p><b><br></b></p><p><b>Job Qualifications and Experience </b></p> <p>Minimum Qualifications </p> <p> Bachelor s Degree in Accounting / Finance </p> <p>Professional Experience</p> <p> Minimum of 3 years experience in the field of Operational Expenditures.</p> <p> </p> <p> </p>

<p>Job Content </p> <p>The Database Administrator (DBA) role encompasses the administration, management, security, optimization, and continuous operation of OETC's enterprise database environment. It covers all activities related to database planning, implementation, configuration, monitoring, maintenance, backup and recovery, performance optimization, capacity management, security, high availability, disaster recovery, and lifecycle management.</p> <p>The role supports databases used by enterprise applications and business systems, ensuring data integrity, availability, confidentiality, and reliability. It includes database architecture, storage management, database migrations, upgrades, patch management, user access administration, database monitoring, automation, documentation, compliance, and integration with enterprise infrastructure and business applications.</p> <p>The position also covers database technologies, operational standards, technical governance, business continuity, cybersecurity compliance, performance reporting, and the adoption of best practices to maintain a secure, resilient, and scalable database environment that supports OETC's operational and strategic objectives.</p> <p>Area of responsibility</p> <p> Administer, maintain, and support enterprise database environments to ensure high availability, performance, and reliability.</p> <p> Install, configure, upgrade, patch, and maintain database management systems and related software.</p> <p> Monitor database performance and implement tuning and optimization to ensure efficient system operation.</p> <p> Perform database backup, restoration, replication, and disaster recovery activities to safeguard business data.</p> <p> Ensure database availability and integrity through proactive monitoring, preventive maintenance, and health checks.</p> <p> Manage database user accounts, roles, privileges, and access permissions in accordance with information security policies.</p> <p> Implement database security controls, encryption, auditing, and vulnerability remediation to protect organizational data.</p> <p> Create, modify, and maintain database objects, including schemas, tables, indexes, views, stored procedures, and functions.</p> <p> Troubleshoot and resolve database incidents, performance issues, and service disruptions within agreed Service Level Agreements (SLAs).</p> <p> Support business applications by providing database administration, technical support, and performance optimization.</p> <p> Plan and execute database upgrades, migrations, and patch deployments with minimal business disruption.</p> <p> Develop and maintain database standards, operational procedures, technical documentation, and configuration records.</p> <p> Perform database capacity planning and recommend infrastructure enhancements to meet future business requirements.</p> <p> Collaborate with application, infrastructure, network, cybersecurity, and vendor teams to ensure seamless service delivery.</p> <p> Support system implementation projects by providing database design, configuration, and technical expertise.</p> <p> Automate routine database administration tasks to improve operational efficiency and service quality.</p> <p> Monitor database backup jobs, replication status, storage utilization, and system alerts, taking corrective actions when required.</p> <p> Ensure compliance with OETC policies, cybersecurity standards, business continuity requirements, and applicable regulatory and audit requirements.</p> <p> Participate in disaster recovery planning, testing, and recovery exercises to ensure database resilience.</p> <p> Prepare periodic reports on database performance, availability, backup status, capacity utilization, and operational issues.</p> <p> Evaluate new database technologies, tools, and best practices to improve database services and operational efficiency.</p> <p> Provide technical guidance and knowledge sharing to IT teams and support continuous improvement initiatives.</p> <p> Coordinate with software vendors and third-party support providers for issue resolution, upgrades, and maintenance activities.</p> <p> Perform any other database administration duties assigned by the line manager in support of OETC's business objectives.</p> <p>MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS</p> <p>Education:</p> <p> Bachelor's degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or a related field.</p> <p>Experience:</p> <p> 3 5 years of experience in Database Administrator</p> <p>Special Skills &amp; Knowledge: </p> <p> Strong knowledge of Oracle Database, Microsoft SQL Server, or other enterprise database management systems.</p> <p> Knowledge of database installation, configuration, administration, backup, recovery, and performance tuning.</p> <p> Understanding of High Availability (HA), Disaster Recovery (DR), replication, and database clustering technologies.</p> <p> Knowledge of SQL, stored procedures, and database scripting.</p> <p> Knowledge of enterprise backup and recovery solutions.</p> <p> Familiarity with database security, user access management, encryption, and auditing.</p> <p> Experience with database monitoring, troubleshooting, and capacity planning.</p> <p> Understanding of Windows Server and Linux operating systems</p> <p> Familiarity with ISO/IEC 27001 requirements and information security controls.</p> <p> Ability to diagnose and resolve DB technical issues in a timely and effective manner.</p> <p> Strong communication, documentation, problem-solving, and analytical skills.</p> <p> Ability to work independently, manage priorities, and support critical business systems.</p> <p> Strong analytical, troubleshooting, and problem-solving skills.</p> <p>ADDITIONAL QUALIFICATION /CERTIFICATION REQUIRED</p> <p> Professional certification (e.g., Microsoft Certified: Azure Database Administrator Associate / Microsoft SQL Server Certification )</p> <p> ITIL 4 Foundation Certification</p> <p>Preferred:</p> <p> Oracle Database Administration Certification </p> <p> Microsoft Certified: Azure Administrator Associate</p> <p> ISO/IEC 27001 Information Security Awareness</p> <p> PowerShell, Shell Scripting, or Python Automation</p> <p> Cloud Database Services</p> <p> </p>

<p><br></p> <p><b>Description</b></p> <p> Develop a comprehensive, long-term commissioning strategy specifically for the LDC's critical control systems (EMS, SCADA, and WAMS), ensuring alignment with OETC's broader infrastructure development plans.</p> <p> Provide direct strategic oversight across all testing and commissioning initiatives related to LDC system upgrades, integrations, and new system deployment.</p> <p> Mentor and develop the commissioning and testing team, setting KPIs to measure the effectiveness and efficiency of all control system activities.</p> <p> Serve as the primary technical liaison for commissioning and testing matters with leadership, other department heads (e.g., Engineering, Operations), and external vendors/system integrators.</p> <p> Represent OETC in industry forums and with APSR on issues related to the commissioning and compliance of control and monitoring systems.</p> <p> Resolve high-level conflicts or challenges that arise during complex LDC system projects to ensure timely and effective completion.</p> <p> Establish and implement a risk management framework for the control system commissioning program, including a departmental risk matrix to identify and mitigate potential technical, operational, and safety-related risks.</p> <p> Develop and enforce internal audit and quality assurance protocols to guarantee adherence to international best practices and regulatory requirements for EMS/SCADA/WAMS systems.</p> <p> Champion the adoption of new technologies and methodologies, such as automated testing, and advanced analytics, to modernize and future-proof the commissioning process for LDC systems.</p> <p> Create and maintain a knowledge base for all commissioning and testing data, ensuring valuable insights are captured and shared for future control system projects.</p> <p> Foster a culture of continuous learning and professional development within the team, building deep in-house expertise in modern control system technology.</p> <p>Minimum Qualifications (Educational Qualifications, Trainings or Certifications)</p> <p> Bachelor s degree in electrical engineering or equivalent qualification.</p> <p>Professional Experience</p> <p> Minimum of 7+ years experience in large, interconnected power system operations in relevant field.</p> <p> </p>

<p> <strong>Job Contents:</strong> </p> <p>Design, procure, Maintain all types of SCADA equipment and Substation Control Systems. Ensuring proper preventive programs, compliance to Cyber Security requirements as outlined by APSR and ensure availability of SCADA systems for continuous operation of all grid stations and Control Centers.</p> <p> Carrying out regular maintenance of the Substation control System and RTU systems as defined in asset Class Strategy for SCADA Systems.</p> <p> Achieve SCADA System availability as defined in Asset Class Strategy for SCADA Systems.</p> <p> Providing Technical Support for new SCADA requirements.</p> <p> Coordination with various OEMs in technical issues related SCADA systems. </p> <p> Understanding and compliance to APSR Cyber Security requirements.</p> <p> Compliance and preparation of SOPs to meet business needs.</p> <p> Fully aware of Grid Code requirements and complying to it</p> <p> Responding to internal and external auditors.</p> <p> Ensure compliance to utility standards for Substation Automation best practices. </p> <p> Carrying out the commissioning of SCS/RTU systems.</p> <p> Verification of design documents for SCS systems from different vendors.</p> <p> Verification of functional description documents for SCS systems from different vendors.</p> <p> Coordinating with Projects, Consultants &amp; EPC s for new substations commissioning and ensure system delivered in line with tender requirements.</p> <p> Review of FAT and SAT Documents and attending the tests at OEM Factories.</p> <p> Sharing skills and experience with colleagues and supporting the development of others through coaching where possible.</p> <p> <strong>Job Qualifications and Experience:</strong> </p> <p>Bachelor s degree in electrical / Instrumentation / Electronics / computer Engineering . </p> <p> <strong>Professional Experience:</strong> </p> <p>Minimum of 3 to 6 years experience in SCADA, SCS system and RTU sys.</p> <p> </p>

<p><br></p><p>About the job Server reports to the Food and Beverage Supervisor. As Server, you will be responsible for the following duties:</p><ul><li>To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests</li><li>To ensure that mise en place is completed shift to shift and during service in order to provide an efficient service.</li><li>To ensure a full knowledge of the menu and wine list in order to respond or amend guests requests to their full satisfaction.</li><li>To greets guests and establish rapport in order to ensure guest satisfaction.</li><li>To ensure that the restaurant is kept clean and in appropriate order at all times.</li><li>To assist and prepare all VIP amenities in order to deliver them in compliance with our Legendary Quality Standards</li><li>To ensure that all service steps are performed in order to reach guest satisfaction and to comply with our Legendary Quality Standards</li><li>To ensure all dishes are presented in compliance with hotel standards and food &amp; beverage specifications.</li><li>To deliver service according to hotel standards and guest requirements in a friendly, courteous and efficient manner</li><li>To up-sell services and products to our guests always, enhancing service and generating increased revenue.</li><li>To perform any tasks relating to billing according to hotel service standards and cashiering policies</li><li>To report any guest comments or complaints to the manager on duty in In Room Dining allowing prompt corrective action</li><li>To perform clearing of tables and trays in the wash service area ensuring efficient rotation of silver, china and glassware and keeping breakage to a minimum</li><li>To perform duties relating to counting linen on a rota basis</li><li>To cooperate with colleagues and provide practical support.</li><li>To perform additional duties as related to the position or as prescribed by management.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Server, we expect from you:</p><ul><li>Previous experience as a Server in a luxury property is preferred.</li><li>Proficiency in English is essential; additional or Arabic language skills are a plus.</li><li>Ability to operate the software system to process orders efficiently.</li><li>Strong understanding of the outlet's concept and food and beverage offerings to effectively communicate with guests.</li></ul><p><br></p>

<p>The PBX Operator is responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up. The PBX Operator will assist our guests and colleagues in emergency situation by distributing our emails, alerts, and messages in timely manner.</p><p><strong>Responsibilities</strong></p><p><strong>General:</strong></p><ul><li>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.</li><li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li><li>It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy.</li><li>It is part of your role and your responsibility to fully support all learning and development activities.</li><li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li><li>Use of the hotel s network, computers or internet access which is in the hotel s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li><li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li><li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li><li>Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li><li>Act as a hotel ambassador at all times.</li><li>To carry out any additional duties requested by management, related to hotel operational activities.</li><li><strong>Departmental:</strong></li><li>To carry out any additional duties requested by management, related to hotel operational activities.</li><li>Answer hotel s main telephone number and connect guest and colleagues to the correct telephone extension.</li><li>Greet all callers with warm and sincere greeting.</li><li>To carry out wake-up call procedures to perfection and maintain accurate and appropriate records</li><li>To take and retrieve messages, both in Voicemail and HelloMO, in the appropriate manner.</li><li>To be able to take messages in writing and ensuring delivery.</li><li>To maintain a good working relationship with all departments</li><li>To make sure to assist all departments calls when they revert to the board.</li><li>Ensure there is sufficient stationary at all times</li><li>Tables and chairs should be clean and keyboard should be turn around and discard of any foreign objects</li><li>Make sure printers are working at all times and contact IT Department when maintenance or ink are needed</li><li>Assist Reservations Department, Front Office and Room Service when needed</li><li>Anticipate and recognize individual guest needs.</li><li>Able to think clearly, quickly, maintain concentration, and composure to make conscious decisions.</li><li>Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction.</li><li>Pass on requests in a timely and accurate manner to appropriate colleagues.</li><li>Communicate with security as necessary in the event of an emergency.</li><li>Document all guest requests, complaints or problems immediately and notify designated department/ personnel for resolving the situation.</li><li>Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li><li>Maintain complete knowledge of:</li><li>All hotel features/services, hours of operations.</li><li>All hotel restaurant food concepts, dress code and ambiance.</li><li>All hotel room types, number /names, amenities and locations.</li><li>Scheduled daily group activities, names and locations of meeting/banquet rooms</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>The PBX Operator is responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up.</li><li>The PBX Operator will assist our guests and colleagues in emergency situation by distributing our emails, alerts, and messages in timely manner.</li><li>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.</li><li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li><li>It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy.</li><li>It is part of your role and your responsibility to fully support all learning and development activities.</li><li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li><li>Use of the hotel s network, computers or internet access which is in the hotel s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li><li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li><li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li><li>Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li><li>Act as a hotel ambassador at all times.</li><li>To carry out any additional duties requested by management, related to hotel operational activities.</li><li>To carry out any additional duties requested by management, related to hotel operational activities.</li><li>Answer hotel s main telephone number and connect guest and colleagues to the correct telephone extension.</li><li>Greet all callers with warm and sincere greeting.</li><li>To carry out wake-up call procedures to perfection and maintain accurate and appropriate records</li><li>To take and retrieve messages, both in Voicemail and HelloMO, in the appropriate manner.</li><li>To be able to take messages in writing and ensuring delivery.</li><li>To maintain a good working relationship with all departments</li><li>To make sure to assist all departments calls when they revert to the board.</li><li>Ensure there is sufficient stationary at all times</li><li>Tables and chairs should be clean and keyboard should be turn around and discard of any foreign objects</li><li>Make sure printers are working at all times and contact IT Department when maintenance or ink are needed</li><li>Assist Reservations Department, Front Office and Room Service when needed</li><li>Anticipate and recognize individual guest needs.</li><li>Able to think clearly, quickly, maintain concentration, and composure to make conscious decisions.</li><li>Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction.</li><li>Pass on requests in a timely and accurate manner to appropriate colleagues.</li><li>Communicate with security as necessary in the event of an emergency.</li><li>Document all guest requests, complaints or problems immediately and notify designated department/ personnel for resolving the situation.</li><li>Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li><li>Maintain complete knowledge of:</li><li>All hotel features/services, hours of operations.</li><li>All hotel restaurant food concepts, dress code and ambiance.</li><li>All hotel room types, number /names, amenities and locations.</li><li>Scheduled daily group activities, names and locations of meeting/banquet rooms</li></ul>

<p><br></p><p>About the job The Bartender reports to the Food and Beverage. As Bartender you will be responsible for the following duties:</p><ul><li>To always following the production sequence of all beverage products and bar sequence of service.</li><li>To always achieve the service and product delivery standards with a high degree of client care and service.</li><li>To responsible the set-up and operation of a bar station/section.</li><li>Provide services for guest such as order taking, promoting restaurant food and beverage offerings.</li><li>Provide recommendation and prepare wine and creative cocktail choice for the guest.</li><li>To co-ordinate the service of food and beverage efficiently and accurately.</li><li>To report and follow up all maintenance defaults affecting efficient and professional delivery of service.</li><li>To respond proactively to guest queries, followed by effective communication.</li><li>To perform all duties related to restaurant opening/closing check list.</li><li>Perform any other reasonable duties as required by the Bar Supervisor/ Assistant Manager</li><li>To carry out daily, weekly, and monthly inventory</li><li>Responsible for cash float and cashiering</li><li>To maintain and order all the store requisition.</li><li>To maintain the stocks rotation.</li></ul><p>As Bartender, we expect from you:</p><ul><li>Minimum 2 years of experience working in a 5-star hotel environment</li><li>A minimum of 1 year of Bartender experience</li><li>Excellent interpersonal skills</li><li>Ability to understand guest needs and expectations and to deliver superior customer service with little input from others</li><li>Perform job with attention to details and the ability to organize and handle multiple tasks effectively</li><li>Clear communication; effective verbal communication skills in English.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 2 years of experience working in a 5-star hotel environment</li><li>A minimum of 1 year of Bartender experience</li><li>Excellent interpersonal skills</li><li>Ability to understand guest needs and expectations and to deliver superior customer service with little input from others</li><li>Perform job with attention to details and the ability to organize and handle multiple tasks effectively</li><li>Clear communication; effective verbal communication skills in English.</li></ul>

<p><br></p><p>Have a very good understanding of the outlet s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests. Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated. Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place. To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period. Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible. Welcome and escort patrons with the overall objective to delight and satisfy each and every guest and if needed she/he will assist and reasonably escort and direct the patron to other destinations within the hotel. Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately. Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station. Perform any tasks related to billing according to hotel standards and cashiering policies if required. Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Outlet Manager. To bid friendly farewell to guests and sincerely thank them for their visit. Check that all public areas of the outlet including the bathrooms are kept clean throughout operation times and communicate to superiors or housekeeping colleagues if areas are in not acceptable state. Ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests. Any other reasonable tasks as assigned by the Outlet Manager including assisting other outlets. Communicate clearly and directly with all colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication. Particularly focus on clear communication of all floor plans and seating related matters as well as other requests from guests to related service colleagues. Ensure that superiors and if required kitchen colleagues are informed if any special guest preferences are known, such as allergies. Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks including assisting service procedures such as order taking, clearing of table or serving food if required. Ensure that Mandarin Oriental Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care. Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest. Report critical situations, such as intoxicated guests or aggressive behaviour to managers or security immediately. Be able to converse well in English and preferably other languages, in verbal and written format and present and recommend menus to the guest. Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests. Create WOW moments to surprise and delight guests in the outlet through gestures and other actions. Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA. Proactively gather and record guest s preference to superiors and act upon them whenever known and maintain the database.</p><p>=</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Have a very good understanding of the outlet s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.</li><li>Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.</li><li>Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place.</li><li>To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period.</li><li>Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.</li><li>Welcome and escort patrons with the overall objective to delight and satisfy each and every guest and if needed she/he will assist and reasonably escort and direct the patron to other destinations within the hotel.</li><li>Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately.</li><li>Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station.</li><li>Perform any tasks related to billing according to hotel standards and cashiering policies if required.</li><li>Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Outlet Manager.</li><li>To bid friendly farewell to guests and sincerely thank them for their visit.</li><li>Check that all public areas of the outlet including the bathrooms are kept clean throughout operation times and communicate to superiors or housekeeping colleagues if areas are in not acceptable state.</li><li>Ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests.</li><li>Any other reasonable tasks as assigned by the Outlet Manager including assisting other outlets.</li><li>Communicate clearly and directly with all colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication. Particularly focus on clear communication of all floor plans and seating related matters as well as other requests from guests to related service colleagues.</li><li>Ensure that superiors and if required kitchen colleagues are informed if any special guest preferences are known, such as allergies.</li><li>Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks including assisting service procedures such as order taking, clearing of table or serving food if required.</li><li>Ensure that Mandarin Oriental Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.</li><li>Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.</li><li>Report critical situations, such as intoxicated guests or aggressive behaviour to managers or security immediately.</li><li>Be able to converse well in English and preferably other languages, in verbal and written format and present and recommend menus to the guest.</li><li>Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests.</li><li>Create WOW moments to surprise and delight guests in the outlet through gestures and other actions.</li><li>Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li><li>Proactively gather and record guest s preference to superiors and act upon them whenever known and maintain the database.</li></ul>

<p>To clean and maintain the guest rooms assigned to the room attendant on a daily basis. To guarantee highest levels of cleanliness, hygiene and the highest quality in regard to Mandarin Oriental Standards. To maintain all areas of the hotel free of garbage, dirt, or any debris.</p><p>Responsibilities</p><p>1. General: It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements. It is part of your role and your responsibility to fully support all learning and development activities. You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority. Use of the hotel s network, computers or internet access which is in the hotel s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal. Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental. Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site. Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason. To carry out any additional duties requested by management, related to hotel operational activities.</p><p>2. Departmental:</p><ul><li>Ensure occupied and vacant guestrooms are cleaned and maintained up to the exact standard as demonstrated by Housekeeping supervisory colleagues during initial training</li><li>Remove all soiled linens and towels from room and handover to housemen or dispose in linen chute</li><li>Thoroughly clean guest bathrooms, bathroom walls, bathtub, shower, water closet using the suggested chemicals. After cleaning, dry all areas, fixtures and surfaces.</li><li>Arrange all toiletries straightened on a piece of cloth in occupied guestrooms</li><li>Replenish all amenities and terry items</li><li>Efficiently make bed to meet appearance standard as demonstrated</li><li>Arrange all clothing items in occupied guestrooms, folded neatly according to standard as demonstrated</li><li>Upkeep and clean guestroom and bathroom and include all inside windows and mirrors</li><li>Remove all room service trays from guestroom hallways and/or corridor and bring to back landings and call for pick up</li><li>Vacuum the guestroom s carpet and wipe down furniture and baseboards according to standard in all assigned work areas</li><li>Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task</li><li>Ensure to sign in and out for your keys and your hand-held device on a daily basis</li><li>Hand over any special requests to the incoming shift leader or respective manager</li><li>Report any suspicious persons or items in the guest rooms/ corridors</li><li>Recognize and report all missing, damaged or substandard furniture, fixtures and equipment</li><li>Ensure that all electronic devices (television, remote controls, stereo, lamps, and telephones) are working properly</li><li>Evaluate work assignment and prioritize work load according to guest requests</li><li>Ensure all guestrooms assigned are completed with correct status marked at the end of the day including any information for input into guest history file</li><li>Follow all MOQA, LQE, LQA, Forbes &amp; FLHSS&amp;E standards at all times</li></ul><p>3. Additional Duties:</p><ul><li>Organize supply closets and work areas so that the Housekeeping Department operates, maintains and consistently meets efficient standards.</li><li>Return all articles left by guest to Lost &amp; Found and adhere to Lost &amp; Found policy</li><li>Adhere to Do Not Disturb policy</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p><br></p><p>The Bar Supervisor is responsible for, but not limited to, supervising the service in the bar venue. To provide back up for the Assistant Restaurant Manager, take responsibility for supervising and coordinating the daily bar activities and maintaining the highest standard of service established by the hotel.</p><p>Responsibilities</p><ul><li>Display full knowledge of food and beverage and dining venue offering.</li><li>Ensure colleagues start and finish shifts at the correct time.</li><li>Assist in setting up bar for all meal periods.</li><li>Assist colleagues in setting up bar service stations according to MEP standards.</li><li>Be familiar with all billing procedures.</li><li>To handle all banqueting area relevant equipment.</li><li>Attend daily meetings.</li><li>Attend all mandatory training sessions arranged by MO.</li><li>Act as a hotel ambassador always.</li><li>To carry out any additional duties requested by management, related to hotel operational activities</li><li>Follow the principle of the 5Ps Proper Planning Prevents Poor Performance at all times.</li><li>Ensure correct quality, presentation and delivery of all drinks.</li><li>Perform all administrative tasks designated to him/her by management.</li><li>Supervise F&amp;B service by directing and supporting his/her subordinates.</li><li>Ensure that the bar area is adequately staffed during his/her shift and to notify his/her superior of any shortages.</li><li>Identify and carry out any specific training and development needs among the team.</li><li>Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.</li><li>Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.</li><li>Taking reservations accurately where necessary while keeping track of guest s preferences.</li><li>Greeting and seating guests according to MO standards.</li><li>Presenting the menu correctly to each guest.</li><li>Offering suggested up-selling based on outlet policy.</li><li>Serving beverages according to MO standards.</li><li>Assist colleagues in clearing plates and tables and ensuring general table maintenance throughout the meal.</li><li>Presenting the bill and handle payment procedures.</li><li>Ensure guest satisfaction at all times and proactively seek feedback.</li><li>Handling special requests from guests and VIPs.</li><li>Implement service recovery actions and follow up.</li><li>Bidding guests farewell when leaving the venue.</li><li>Anticipating the guests needs by keeping control of service flow and identify potential bottle necks.</li><li>Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image.</li><li>Ensure that the environment of the outlet is being maintained to MO standards.</li><li>Be aware of, and comply with, safe working practices as laid down under FLHSS. This will include your awareness of any specific hazards at your workplace.</li><li>Be aware of and comply with local and relevant Food Hygiene Standards.</li><li>Wear any appropriate protective clothing provided by or recommended by the Hotel.</li><li>Report any defects in the building, plant or equipment according to the Hotel procedures.</li><li>Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.</li><li>Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health &amp; safety.</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><p><br></p><p>About the job</p><p>The Bar Supervisor is responsible for, but not limited to, supervising the service in the bar venue. To provide back up for the Assistant Restaurant Manager, take responsibility for supervising and coordinating the daily bar activities and maintaining the highest standard of service established by the hotel.</p><p>Responsibilities</p><ul><li>Display full knowledge of food and beverage and dining venue offering.</li><li>Ensure colleagues start and finish shifts at the correct time.</li><li>Assist in setting up bar for all meal periods.</li><li>Assist colleagues in setting up bar service stations according to MEP standards.</li><li>Be familiar with all billing procedures.</li><li>To handle all banqueting area relevant equipment.</li><li>Attend daily meetings.</li><li>Attend all mandatory training sessions arranged by MO.</li><li>Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li><li>Act as a hotel ambassador always.</li><li>To carry out any additional duties requested by management, related to hotel operational activities</li><li>Follow the principle of the 5Ps Proper Planning Prevents Poor Performance at all times.</li><li>Ensure correct quality, presentation and delivery of all drinks.</li><li>Perform all administrative tasks designated to him/her by management.</li><li>Supervise F&amp;B service by directing and supporting his/her subordinates.</li><li>Ensure that the bar area is adequately staffed during his/her shift and to notify his/her superior of any shortages.</li><li>Identify and carry out any specific training and development needs among the team.</li><li>Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.</li><li>Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.</li><li>Taking reservations accurately where necessary while keeping track of guest s preferences.</li><li>Greeting and seating guests according to MO standards.</li><li>Presenting the menu correctly to each guest.</li><li>Offering suggested up-selling based on outlet policy.</li><li>Serving beverages according to MO standards.</li><li>Assist colleagues in clearing plates and tables and ensuring general table maintenance throughout the meal.</li><li>Presenting the bill and handle payment procedures.</li><li>Ensure guest satisfaction at all times and proactively seek feedback.</li><li>Handling special requests from guests and VIPs.</li><li>Implement service recovery actions and follow up.</li><li>Bidding guests farewell when leaving the venue.</li><li>Anticipating the guests needs by keeping control of service flow and identify potential bottle necks.</li><li>Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image.</li><li>Ensure that the environment of the outlet is being maintained to MO standards.</li><li>Be aware of, and comply with, safe working practices as laid down under FLHSS. This will include your awareness of any specific hazards at your workplace.</li><li>Be aware of and comply with local and relevant Food Hygiene Standards.</li><li>Wear any appropriate protective clothing provided by or recommended by the Hotel.</li><li>Report any defects in the building, plant or equipment according to the Hotel procedures.</li><li>Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.</li><li>Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health &amp; safety.</li><li><br></li></ul>

<p><br></p><p><b>Role overview</b></p><p>Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to come and join our global business. Reporting directly to the Account Manager Team Lead, you will be accountable for building relationships and driving monetisation of the Fresha platform. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge, and wants to make an impact. To foster a collaborative environment that thrives on face-to-face interactions and teamwork all Fresha employees work from the office five days per week.</p><p>* Arabic speaking is a mandatory requirement</p><p>What you will be doing:</p><p>KPIs - Accountable for meeting key performance indicators on monetisation, retention, and revenue growth by proactively engaging with and educating our Partners on the value of the Fresha platform</p><p>Upselling - Effectively analyse reports and execute plans to upsell and increase monetised revenue generated from existing accounts</p><p>Engagement - Ensure strong Partner Experience by building meaningful relationships by attending online video meetings with your accounts</p><p>Consistency - Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churnThis list is not exhaustive and there may be other activities you are required to deliver.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><h2>What we are looking for:</h2><ul><li>Languages - Fluent in Arabic + English</li><li>Commercial Growth - Demonstrable experience in effectively managing and driving commercial growth in large account bases, ideally in the SaaS industry</li><li>Experience - 1-2 years experience as an SDR and 1-2 years experience as a revenue generating account manager</li><li>Motivation - Shown to be commercially motivated with an ability to adapt and achieve targets</li><li>Initiative - Self-starter and proactive approach</li><li>Adaptability - Comfortable working in a fast-paced and changing environment</li><li>SMB - Experience selling into SMB</li><li>Communication - Excellent communication and listening skills</li><li>Planning Skills - Excellent time management</li><li>Work Ethic - High work ethic</li><li>Creative Thinking - Problem-solving mindset</li></ul><p>At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.</p>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Our jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p> <p> </p> <p>No matter what position you are in, there are a few things that are critical to success creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.</p> <p> </p> <p>Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p><b><br></b></p><p><b>PREFERRED QUALIFICATIONS</b></p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.</p> <p> </p> <p>Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p><b><br></b></p><p><b>PREFERRED QUALIFICATIONS</b></p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Our jobs aren t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.</p> <p> </p> <p>No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to get it right for our guests and our business each and every time.</p> <p> </p> <p><b><br></b></p><p><b>PREFERRED QUALIFICATIONS</b></p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: Less than 1 year related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p>

<p><b>JOB PURPOSE</b></p> <p>The Planning and Contracts Lead Engineer is responsible for developing, implementing, and managing maintenance planning, scheduling, work management, shutdown planning, contractor administration, and maintenance control processes to ensure safe, reliable, and efficient plant operations.The role provides leadership in maintenance planning and resource coordination, oversees contract administration and contractor performance, and ensures the effective utilization of labor, materials, and services. A key focus of the position is establishing maintenance planning systems, CMMS processes, contract management frameworks, and work management standards to support commissioning, start-up, and sustainable plant operations.</p> <p> </p> <p><b><br></b></p><p><b>MAIN TASKS, DUTIES AND RESPONSIBILITIES</b></p> <p>MAINTENANCE PLANNING &amp; SCHEDULING</p> <p> Develop and implement maintenance planning and scheduling processes.</p> <p> Ensure all preventive, predictive, corrective, and shutdown maintenance activities are properly planned and scheduled.</p> <p> Review work requests and convert approved work into executable job plans.</p> <p> Develop detailed work packs including labor requirements, materials, tools, permits, and procedures.</p> <p> Coordinate weekly and monthly maintenance schedules with Operations and Maintenance teams.</p> <p> Monitor schedule compliance and planning effectiveness.</p> <p> Ensure maintenance backlogs are effectively managed and prioritized.</p> <p> Support development of maintenance strategies for critical equipment.</p> <p> Own and govern the site's maintenance work management process, ensuring compliance with planning, scheduling, execution, and close-out standard</p> <p> Coordinate with warehouse and procurement teams to ensure timely availability of critical spares and shutdown materials</p> <p> Develop and maintain maintenance performance dashboards, reporting automation, and planning analytics tools to improve decision-making</p> <p> Coordinate and lead weekly, monthly and quarterly planning meetings in coordination with stakeholders</p> <p>WORK MANAGEMENT &amp; CMMS ADMINISTRATION</p> <p> Manage maintenance work management processes within ERP/CMMS systems.</p> <p> Ensure work order quality, data accuracy, and system compliance.</p> <p> Develop and maintain equipment hierarchies, asset registers, and maintenance plans.</p> <p> Monitor key work management KPIs.</p> <p> Maintain planning and scheduling standards across all maintenance disciplines.</p> <p> Ensure historical maintenance records are maintained for reliability analysis.</p> <p> Drive continuous improvement of CMMS utilization and effectiveness.</p> <p>CONTRACTS ADMINISTRATION</p> <p> Administer maintenance service contracts and agreements.</p> <p> Monitor contractor performance against contractual obligations and KPIs.</p> <p> Coordinate tender evaluations and contractor selection processes.</p> <p> Review scope-of-work documents, service agreements, and technical specifications.</p> <p> Support commercial negotiations and contract renewals.</p> <p> Ensure contract compliance with company policies and procurement procedures.</p> <p> Manage contractor claims, variations, and contract close-out activities.</p> <p> Maintain contract documentation and administration records.</p> <p>SHUTDOWN &amp; TURNAROUND PLANNING</p> <p> Lead planning and preparation for plant shutdowns, turnarounds, and major maintenance campaigns.</p> <p> Develop integrated shutdown schedules and resource plans.</p> <p> Coordinate labor, equipment, materials, and contractor requirements.</p> <p> Monitor shutdown planning milestones and readiness reviews.</p> <p> Support execution teams during shutdown implementation.</p> <p> Facilitate shutdown governance meetings, readiness reviews, and critical path monitoring activities</p> <p> Conduct post-shutdown reviews and lessons learned assessments.</p> <p>PERFORMANCE MONITORING &amp; REPORTING</p> <p> Develop maintenance planning and execution performance dashboards.</p> <p> Monitor KPIs including: </p> <p>o Schedule Compliance</p> <p>o PM Compliance</p> <p>o Backlog Management</p> <p>o Work Order Closure Rates</p> <p>o Contractor Performance</p> <p>o Maintenance Cost Performance</p> <p>o Shutdown Performance</p> <p> Prepare weekly and monthly maintenance performance reports.</p> <p> Analyze trends and recommend improvement initiatives.</p> <p> Support annual maintenance budgeting and forecasting processes.</p> <p><br></p> <p> </p> <p> </p>

<p><b>JOB PURPOSE</b></p> <p>The Mechanical Superintendent is responsible for planning, coordinating, and supervising all mechanical maintenance activities to ensure safe, reliable, and efficient operation of plant equipment and facilities. The role leads mechanical maintenance teams, manages preventive and corrective maintenance programs, supports shutdowns and projects, and ensures compliance with safety, quality, performance and environmental standards.A key focus of the position is to establish and build from the ground up, the mechanical maintenance team, systems, and processes to support commissioning, start-up, and transition into steady-state operations. The role drives equipment reliability through effective maintenance strategies, quality work management, and continuous improvement initiatives, ensuring high levels of plant availability and operational performance.</p> <p> </p> <p><b><br></b></p><p><b>MAIN TASKS, DUTIES AND RESPONSIBILITIES</b></p> <p>MAINTENANCE MANAGEMENT</p> <p> Supervise and coordinate daily mechanical maintenance activities.</p> <p> Ensure timely execution of preventive, predictive, and corrective maintenance programs.</p> <p> Monitor equipment performance and reliability to minimize downtime.</p> <p> Develop and implement maintenance strategies to improve asset availability and lifecycle.</p> <p> Review and approve maintenance work orders, job plans, and schedules. </p> <p>LEADERSHIP &amp; TEAM MANAGEMENT</p> <p> Lead, coach, and develop mechanical technicians, supervisors, and contractors.</p> <p> Conduct performance evaluations and identify training requirements.</p> <p> Promote a culture of accountability, teamwork, and continuous improvement.</p> <p> Ensure adequate manpower planning and resource allocation.</p> <p> Ensure ERP system is fully organized within the execution teams.</p> <p>SAFETY &amp; COMPLIANCE</p> <p> Enforce company safety policies, procedures, and permit-to-work systems.</p> <p> Conduct risk assessments and participate in incident investigations.</p> <p> Ensure compliance with regulatory, environmental, and company standards.</p> <p> Promote safe work practices and achieve zero-harm objectives.</p> <p>RELIABILITY &amp; CONTINUOUS IMPROVEMENT</p> <p> Analyze equipment failures and implement root cause corrective actions.</p> <p> Monitor maintenance KPIs including downtime, MTBF, MTTR, and maintenance costs.</p> <p> Support reliability-centered maintenance (RCM) initiatives.</p> <p> Identify and implement opportunities for maintenance optimization.</p> <p> Support development of asset management strategies to maximize equipment lifecycle and return on investment.</p> <p> Maintain equipment criticality assessments and asset registers.</p> <p>SHUTDOWNS &amp; PROJECTS</p> <p> Plan and execute plant shutdowns, turnarounds, and major overhauls.</p> <p> Coordinate with operations, engineering, procurement, and contractors.</p> <p> Support capital projects, equipment installations, and commissioning activities.</p> <p> Ensure projects are completed within budget and schedule requirements.</p> <p>BUDGET &amp; RESOURCES MANAGEMENT</p> <p> Prepare and manage maintenance budgets.</p> <p> Monitor spare parts inventory and optimize stock levels.</p> <p> Control maintenance expenditures while maintaining equipment reliability.</p> <p> Assist with procurement of mechanical equipment and services.</p> <p> Manage and evaluate contractor performance. </p> <p> Ensure contractor compliance with safety and quality requirements. </p> <p> Review contractor scopes of work and service agreements along with other MMC teams. </p> <p> </p> <p>MINIMUM QUALIFICATIONS</p> <p>Education:</p> <p> Bachelor s degree in mechanical engineering or a related field </p> <p> Master s in mechanical engineering or in a related field is an advantage</p> <p>Experience: </p> <p> 15+ years of related multidiscipline and management experience within a Concentrator Plant/related process plant with similar type of equipment</p> <p> 8+ years of experience as a maintenance superintendent in the mining/processing industry or related.</p> <p> Proven track record of successfully managing maintenance in large-scale processing operations</p> <p>Certifications: Candidates holding or pursuing any of the following certifications will have an added advantage:</p> <p> Certified Maintenance &amp; Reliability Practitioner (CMRP)</p> <p> Project Management Professional (PMP)</p> <p> Six-sigma (BB)</p> <p>Technical Skills: </p> <p> Maintenance Experience in Crushers, SAG-Ball-HIG Mills, Floatation Equipment, conveying equipment, De-watering equipment are mandatory </p> <p> Should have knowledge on maintenance strategies, CMMS/ERP systems, Reliability and Performance Management</p> <p>Soft Skills: </p> <p> Fluency in English, with excellent written and verbal communication skills.</p> <p> Strong leadership and people management skills. </p> <p> Excellent negotiation and influencing abilities. </p> <p> Strategic thinking and problem-solving capabilities. </p> <p> Strong communication and stakeholder management skills. </p> <p> High ethical standards and commercial integrity. </p> <p> Ability to work effectively in a multicultural environment. </p> <p> Strong decision-making and organizational skills. </p> <p> Ability to manage multiple priorities and perform under pressure</p> <p> </p>

<p><b>JOB PURPOSE</b></p> <p>The IT &amp; Digitalization Manager is responsible for leading the plant's information technology infrastructure, operational technology (OT), cybersecurity, industrial automation integration, and digital transformation initiatives within budgeted costs and timelines. The role ensures reliable, secure, and efficient operation of all IT and digital systems supporting mining, crushing, grinding, flotation, filtration, tailings management, maintenance, laboratory, security and business operations.Develop and execute the plant digitalization roadmap and identify opportunities for process optimization using digital technologies by promoting a data-driven culture across departments.</p> <p> </p> <p><b><br></b></p><p><b>MAIN TASKS, DUTIES AND RESPONSIBILITIES</b></p> <p>IT STRATEGY &amp; OPERATIONS</p> <p> Plan, organize, control, and evaluate the Company's IT and electronic data operations.</p> <p> Ensure high availability and reliability of mission-critical systems</p> <p> Manage IT service providers and external vendors</p> <p> Analyze technology requirements and develop functional specifications, conducting comparative analysis and competitive bidding where necessary.</p> <p> Identify problematic areas and implement strategic solutions in a timely manner.</p> <p> Act in alignment with user needs and system functionality to contribute to organizational policy.</p> <p> Demonstrate the ability to bring the benefits of IT to solve business issues while managing associated costs and risks.</p> <p> Support and integrate OT systems (SCADA, DCS, PLC, Process historians, Instrument communications)</p> <p>INFRASTRUCTURE &amp; SYSTEMS MANAGEMENT</p> <p> Manage the acquisition, installation, and maintenance of the organization s local area network hardware and software.</p> <p> Implement, administer, and maintain databases, enterprise systems and cloud services.</p> <p> Perform routine preventive maintenance on hardware and software.</p> <p> Manage technology inventory, including procurement and disposal.</p> <p> Ensure compliance with all software licensing agreements.</p> <p> Maintain technology documents and certificates, including product registrations, SSL certificates, maintenance agreements, and service contracts, ensuring they are evaluated, updated, and processed on time.</p> <p>INFORMATION &amp; CYBER SECURITY</p> <p> Ensure the security of data, network access, and backup systems.</p> <p> Preserve Company assets, information security, and control structures.</p> <p> Develop and maintain IT/OT cybersecurity framework and lead cyber incident response and recovery activities.</p> <p> Ensure the availability, continuity, and security of data and information pertaining to the organization.</p> <p> Prepare, maintain, and regularly test a technology disaster recovery plan.</p> <p> Maintain OT network security and system availability and Lead incident response and disaster recovery planning</p> <p> Conduct cybersecurity risk assessments and audits</p> <p>DIGITAL TRANSFORMATION &amp; ANALYTICS</p> <p> Develop and execute the digital transformation roadmap aligned with business objectives. </p> <p> Lead implementation of Industry 4.0 technologies including IoT, AI, Machine Learning, Digital Twins, and Smart Mining solutions. </p> <p> Establish enterprise data governance and reporting standards. </p> <p> Drive adoption of Power BI, Microsoft Fabric, and advanced analytics platforms. </p> <p> Identify opportunities to improve plant throughput, recovery, equipment reliability, and energy efficiency through digital technologies. </p> <p> Support predictive maintenance and condition monitoring initiatives.</p> <p>PEOPLE &amp; STAKEHOLDER MANAGEMENT</p> <p> Manage IT staff by training and coaching employees, communicating job expectations, and appraising performance.</p> <p> Assist staff in understanding and using technology; conduct regular staff technology presentations and training sessions.</p> <p> Communicate effectively with, and understand the needs of, non-technical internal clients.</p> <p>GOVERNANCE &amp; DOCUMENTATION</p> <p> Maintain the technology policies, standards, and procedures manual, along with related technology checklists.</p> <p> </p> <p>MINIMUM QUALIFICATIONS</p> <p>Education: </p> <p> Bachelor s degree in information technology or a related field required.</p> <p> Master s degree in information technology or related field is an added advantage</p> <p>Certifications (Preferred): </p> <p> Relevant professional certification in IT (CISSP, CISM, CAP, ITIL, Azure Solutions Architect Expert, Power BI Data Analyst are desirable.</p> <p>Experience:</p> <p> Minimum 10 years of experience in a similar role is required and 5 years in leadership role</p> <p> Good knowledge of managing ERP systems.</p> <p> Demonstrated ability to bring the benefits of IT to solve business issues while managing costs and risks.</p> <p>Technical Skills: </p> <p> Computer hardware and software systems and programs.</p> <p> Computer networks, network administration, and network installation.</p> <p> Computer troubleshooting and technology integration.</p> <p> Excellent experience in VMware, network, firewall, and backup solutions.</p> <p> Skilled at identifying and evaluating new technological developments and gauging their appropriateness for the business.</p> <p> Understanding of existing and emerging technologies and system integration.</p> <p> Business Understanding: This position requires a high level of business understanding.</p> <p>Soft Skills: </p> <p> Strong people management skills, including training, coaching, and performance management.</p> <p> Strong organizational skills, with the ability to manage central Information System resources and applications and coordinate departmental/divisional resources and initiatives.</p> <p> Ability to conceptualize, launch, and deliver multiple IT projects on time and within budget.</p> <p> Strong project management skills planning, prioritizing, and administering work.</p> <p> Fluency in English, with excellent written and verbal communication skills.</p> <p> </p> <p> </p> <p> </p>