وظائف فترة صباحية في سلطنة عمان
٨٥٦ وظائف شاغرة
<p><b>Job Description</b></p><p>Role Summary Leads end-to-end operational performance across the Local Shops ecosystem, owning vendor compliance, store fulfillment, assortment quality, and Shopper Cost (CPO) efficiency. Drives day-to-day execution across ground operations, workforce optimization, and cross-functional alignment with all the key stakeholders. Builds scalable processes and high-performing teams to sustain a data-driven, continuously improving operations culture.</p><p><b>What's on your plate?</b></p><ul><li>Own operational performance across the Local Shops ecosystem</li><li>Lead the day-to-day execution of the ground Operations. Vendor Performance, and Store Operations teams to ensure service quality, efficiency, and operational readiness across all vendors and stores.</li><li>Own Shopper Cost (CPO) efficiency & workforce optimization Take full ownership of shopper cost performance by driving initiatives that optimize staffing, scheduling, productivity, and workload distribution to continuously improve Cost per Order (CPO) while maintaining service quality.</li><li>Lead assortment availability & parity Oversee end-to-end assortment governance including: Accurate assortment scanning and new SKU onboarding Promo and price parity across platforms SFTP data accuracy and stock feeds reliability Efficient manual stock update processes by ground teams Drive initiatives to achieve and sustain high availability and assortment quality.</li><li>Drive vendor operational performance & compliance Ensure strong monitoring of vendor performance, vendor monitoring rules, compensations, fraud prevention, and operational compliance to protect business performance and customer experience.</li><li>Optimize store fulfillment & preparation efficiency Lead initiatives that improve in-store workflows across picking, packing, checkout, and dispatching to ensure optimal order readiness time and smooth rider pickup flow.</li><li>Own cross-functional alignment with Logistics & Commercial teams Partner closely with Logistics, Commercial, Campaigns, and Marketing to ensure: Logistics models and prep-time strategies are optimized Vendor Monitoring Rules are properly configured Operational risks are proactively mitigated before impacting performance or growth</li><li>Lead operational planning, launches & risk management Act as the central coordination point for campaigns, launches, and operational initiatives, ensuring full readiness, risk identification, and timely execution across all stakeholders.</li><li>Build scalable processes & develop high-performing teams Drive continuous improvement, automation, and process simplification while coaching team leads and strengthening a high-performance, data-driven operations culture.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>What Did We Order?</p><ul><li>Operational & Analytical Excellence - Strong understanding of key operations KPIs with the ability to translate data into actionable initiatives and drive continuous process improvement.</li><li>Leadership & Stakeholder Management - Proven ability to lead cross-functional teams, collaborate with multiple stakeholders, balance commercial and operational priorities, and manage risks effectively.</li><li>Planning, Prioritization & Execution - Strong decision-making, workforce planning, and multitasking capabilities with the ability to manage multiple initiatives in fast-paced environments.</li><li>Technical & Data Tools Proficiency - Advanced Excel/Google Sheets skills and experience working with dashboards and data visualization tools and operational/inventory systems.</li><li>Ownership & Communication Skills - Highly organized, proactive, and results-driven with strong communication and presentation skills, comfortable operating in high-growth and rapidly changing environments.</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>SUMMARY OF ROLE:</b></p>
<p>The Application Support Analyst is responsible for ensuring the stability, availability, and optimal performance of enterprise and core banking applications. The role provides end-to-end application support, incident and problem management, system monitoring, and coordination with internal teams and vendors to ensure uninterrupted banking operations while maintaining compliance with bank policies and regulatory requirements.</p>
<p> </p>
<p>KEY RESPONSIBILITIES:</p>
<p>Responsibilities</p>
<p>Application Support & Operations</p>
<p> Provide day-to-day support for enterprise and banking applications to ensure high availability, system stability, and minimal downtime.</p>
<p> Deliver Level 2 and Level 3 applications support and act as an escalation point for critical system issues.</p>
<p> Monitor system performance, conduct regular health checks, and ensure data integrity across integrated platforms.</p>
<p> </p>
<p>Incident & Problem Management</p>
<p> Aanage application incidents, including investigation, root cause analysis, resolution, and post-incident reviews.</p>
<p> Coordinate closely with infrastructure teams and vendors to resolve complex application issues within agreed SLAs.</p>
<p> Track and manage service requests, incidents, and change tickets in line with ITIL processes.</p>
<p> </p>
<p>Change, Release & Deployment Support</p>
<p> Support system deployments, upgrades, patches, and enhancements in coordination with change and release management teams.</p>
<p> Participate in testing activities to ensure system changes are implemented with minimal business disruption.</p>
<p> Ensure proper documentation and approvals are in place for all system changes.</p>
<p> </p>
<p>Integration & Technical Coordination</p>
<p> Support application integrations and data flows between enterprise systems using APIs, middleware, and interface monitoring tools.</p>
<p> Work closely with business users to understand functional requirements and translate them into technical support solutions.</p>
<p> </p>
<p>Business Continuity & Disaster Recovery</p>
<p> Participate in disaster recovery drills and ensure application readiness for business continuity.</p>
<p> Support production continuity planning and recovery activities for critical systems.</p>
<p> </p>
<p>Team Management & Leadership</p>
<p> Support the day-to-day supervision of the application support team to ensure effective service delivery and adherence to SLAs.</p>
<p> Allocate and monitor team workload to ensure timely resolution of incidents, requests, and system issues.</p>
<p> Act as an escalation point for critical application issues and ensure proper coordination with internal teams and vendors.</p>
<p> Provide guidance, coaching, and on-the-job support to team members to enhance technical capabilities and performance.</p>
<p> Monitor team performance and ensure compliance with IT policies, procedures, and operational standards.</p>
<p> Promote continuous improvement within the team to enhance efficiency, system performance, and service quality.</p>
<p> Support knowledge sharing, documentation practices, and cross-training within the team to ensure operational continuity.</p>
<p> </p>
<p>Process Innovation, Automation & Digitalization:</p>
<p> Drive continuous process improvement through innovative, automated, and digital solutions once required</p>
<p> </p>
<p>Business Control & Governance</p>
<p> Ensure adherence to the bank's policies, regulatory requirements, and industry standards in all operational activities.</p>
<p> </p>
<p>Self/People Development & Continuous Learning:</p>
<p> Continually update oneself through knowledge acquisition, on-the-job training, or project involvement; advocate and support others to do the same.</p>
<p> </p>
<p> <strong>Requirements</strong> </p>
<p> Omani nationals only</p>
<p> Bachelor s degree in Computer Science, Information Technology, or a related field. ITSM Certificate is preferred</p>
<p> Minimum 8 years of IT experience, with a focus on managing card systems, ATM/CDM/FFM, Switch, and related banking technologies</p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Hotel:</strong> Aloft Muscat - located near Muscat International Airport<br><strong>Location:</strong> Muscat, Sultanate of Oman</p><p>Aloft Muscat is a modern lifestyle hotel strategically located close to Muscat International Airport and key business and convention areas. The hotel offers a vibrant, design-led experience aligned with Aloft brand standards and caters to business, leisure, and airline-related guests.</p><p><strong>Key Hotel Facts:</strong></p><ul><li>Approx. <strong>199 guest rooms and suites</strong></li><li><strong>Team size:</strong> ~80 associates</li><li><strong>Food & Beverage:</strong><ul><li>All-day dining restaurant</li><li>1 specialty restaurant/bar concept</li></ul></li><li><strong>Facilities:</strong><ul><li>Outdoor / rooftop swimming pool</li><li>Fitness center</li><li>Meeting & business facilities</li></ul></li><li><strong>Market Position:</strong> Mid-upscale lifestyle hotel with strong F&B and social spaces</li></ul><p>The General Manager is responsible for the <strong>overall leadership, direction, and performance</strong> of Aloft Muscat. This role oversees all aspects of hotel operations, with a strong focus on Food & Beverage, guest experience, team engagement, and commercial performance, while ensuring full compliance with Marriott brand standards and local regulations.</p><p>This opportunity is open to first-time General Managers with a strong operational background - ideally from <strong>F&B-driven lifestyle hotels</strong> who are ready to step into full property leadership.</p><p><strong>Key Responsibilities</strong></p><p><strong>Operational Leadership</strong></p><ul><li>Lead and oversee all hotel operations including Rooms, F&B, Engineering, Finance, Sales & Marketing, and Human Resources</li><li>Ensure seamless day-to-day operations with a strong focus on <strong>guest satisfaction and service consistency</strong></li><li>Maintain brand standards, operational audits, and Marriott compliance requirements</li></ul><p><strong>Food & Beverage Excellence</strong></p><ul><li>Personally champion <strong>F&B operations</strong>, innovation, quality, and profitability</li><li>Drive performance of the all-day dining and specialty restaurant concepts</li><li>Monitor cost controls, menu engineering, supplier management, and service delivery</li></ul><p><strong>Financial & Commercial Performance</strong></p><ul><li>Develop and execute annual business plans and operating budgets</li><li>Drive GOP, revenue growth, market positioning, and cost efficiencies</li><li>Analyze financial reports and implement corrective actions as needed</li></ul><p><strong>People & Culture</strong></p><ul><li>Lead, inspire, and develop a team of approximately<strong> /</strong>80 associates</li><li>Build a strong performance culture with clear accountability and engagement</li><li>Ensure succession planning, training, and compliance with Oman labor laws</li></ul><p><strong>Guest Experience & Brand Representation</strong></p><ul><li>Act as the ambassador of the Aloft brand within Muscat</li><li>Personally engage with guests, corporates, and key stakeholders</li><li>Handle escalated guest concerns and protect brand reputation</li></ul><p><strong>Safety, Compliance & Governance</strong></p><ul><li>Ensure full compliance with Marriott policies, health & safety standards, and local regulations</li><li>Oversee risk management, security, and sustainability initiatives</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Candidate Profile Experience & Background</strong></p><ul><li>Strong <strong>operations background</strong>, ideally with significant <strong>Food & Beverage leadership</strong> experience</li><li>Experience within <strong>lifestyle or select-service hotels</strong> preferred</li><li>First-time General Manager candidates welcome, provided they demonstrate readiness and maturity for full property leadership</li></ul><p><strong>Skills & Competencies</strong></p><ul><li>Hands-on, commercial, and guest-focused leadership style</li><li>Strong financial acumen with proven budgeting and cost-control experience</li><li>Excellent people leadership and talent development skills</li><li>Ability to balance brand standards with local market realities</li></ul><p><strong>Language & Cultural Fit</strong></p><ul><li><strong>Arabic speaker required</strong></li><li>Strong English communication skills</li><li>Solid understanding of Middle East hospitality culture and guest expectations</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>1. Welding Production Supervision</strong></p> <ul> <li>Supervise day-to-day welding activities on shop floor including:</li> <ul> <li>Structural welding (jackets, topsides, decks)</li> <li>Fit-up and joint preparation</li> </ul> <li>Ensure welding is carried out as per:</li> <ul> <li>Approved WPS (Welding Procedure Specification)</li> <li>Applicable drawings and weld maps</li> </ul> </ul> <p><strong>2. Work Planning & Execution</strong></p> <ul> <li>Execute work as per daily/weekly plans issued by planning team.</li> <li>Ensure readiness of:</li> <ul> <li>Materials</li> <li>Welding consumables</li> <li>Equipment and tools</li> <li>Qualified welders</li> </ul> <li>Allocate work to welders based on skill and qualification.</li> </ul> <p><strong>3. Workforce Supervision</strong></p> <ul> <li>Supervise welders, fitters, and helpers.</li> <li>Monitor manpower productivity and efficiency.</li> <li>Ensure proper discipline and work execution at site.</li> </ul> <p><strong>4. Quality Compliance</strong></p> <ul> <li>Ensure proper fit-up and joint preparation before welding.</li> <li>Coordinate with QA/QC inspectors for:</li> <ul> <li>Fit-up inspection</li> <li>Visual inspection</li> <li>NDT clearance</li> </ul> <li>Rectify welding defects and monitor repair work.</li> </ul> <p><strong>5. Welding Consumables & Equipment</strong></p> <ul> <li>Ensure correct usage of welding consumables (electrodes, wires, gases).</li> <li>Monitor proper handling of:</li> <ul> <li>Electrodes (baking & holding)</li> <li>Consumables storage</li> </ul> <li>Ensure welding machines and equipment are in working condition.</li> </ul> <p><strong>6. Productivity Monitoring</strong></p> <ul> <li>Track welding progress (joints completed, inch-dia, tonnage).</li> <li>Achieve production targets as per schedule.</li> <li>Identify delays and take corrective measures.</li> </ul> <p><strong>7. Safety Compliance</strong></p> <ul> <li>Ensure adherence to HSE requirements:</li> <ul> <li>Hot work permits</li> <li>Fire prevention measures</li> <li>Safe welding/gas cutting practices</li> </ul> <li>Conduct toolbox talks and enforce safe work practices.</li> </ul> <p><strong>8. Coordination</strong></p> <ul> <li>Coordinate with:</li> <ul> <li>Planning team (work targets and priorities)</li> <li>QA/QC team (inspection readiness)</li> <li>Stores (consumables availability)</li> <li>Engineering (clarifications)</li> </ul> </ul></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>The opportunity A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework.<br> The platform is a greenfield central securities depository regulated under the CPMI-IOSCO Principles for Financial Market Infrastructures.<br> We are hiring a Regulatory and Risk Lead to head the second line of defence.<br> The role is accountable for the enterprise risk framework, regulatory relationship and compliance, financial crime prevention, and oversight of information security.<br> The intention is that the post-holder progresses into the Head of Risk and Compliance role in the Run phase.<br> The first-line functions own the day-to-day execution and the controls that surround it.<br> The Regulatory and Risk Lead independently reviews, challenges, and reports on that first-line execution; sets the policy and framework standards within which it must operate; and owns the relationship with the regulator across all matters except specific operational regulatory reporting.<br> The post-holder must be willing and able to challenge their peers, including those above them, without flinching, and to escalate to the Board where necessary.<br> What the role covers Designing the enterprise risk framework from a blank sheet: risk taxonomy, risk appetite, risk tolerances, key risk indicators, governance, and reporting Owning the day-to-day relationship with the regulator on all compliance and supervisory matters; leading the response to inspections and supervisory enquiries Owning the regulatory engagement plan: notifications, periodic submissions, supervisory meetings, thematic reviews, and ad hoc requests Providing second-line oversight of adherence to CPMI-IOSCO Principles for Financial Market Infrastructures; leading engagement with PFMI assessors and international supervisory bodies Designing and owning the financial crime framework: AML, counter-terrorism financing, sanctions, and anti-bribery and corruption; discharging or designating MLRO accountability Setting the information security policy framework and providing second-line oversight of first-line information security; owning regulator-facing reporting on cyber matters Owning the policy framework: structure, hierarchy, ownership, review cycles, and attestation Providing independent second-line reporting to the Board Risk Committee on risk, compliance, financial crime, and information security Line managing the Cybersecurity and Information Security Manager, KYC/Compliance Expert, and wider Risk and Compliance team as it builds Who we are looking for At least 12 years in risk, compliance, or regulatory roles in financial services, with substantial time in a second-line capacity at a regulated firm.<br> Direct, demonstrable experience as the second-line risk and compliance owner, or a senior member of the second-line function, at a financial market infrastructure, custody bank, exchange, payment system, or major regulated financial institution: this is non-negotiable.<br> Direct experience engaging with a senior financial-services regulator on licensing, supervisory matters, inspections, and policy development.<br> Working knowledge of CPMI-IOSCO Principles for Financial Market Infrastructures.<br> Direct experience designing and operating an AML and financial crime framework, including MLRO accountability or close support of an MLRO.<br> Track record of independently challenging first-line decisions and escalating to Board level where necessary.<br> Fluent in English.<br> A professional qualification (ICA Diploma, CISI, ACAMS, or equivalent) is an advantage.<br> So is familiarity with the IFC Oman regulatory framework, direct experience in a CSD, CCP, or exchange, and Arabic language skills.<br> What this is The second-line function does not exist yet.<br> The risk framework has not been written, the compliance monitoring plan has not been set, and the regulatory relationship is in its earliest stages.<br> The person who takes this role will build all of it and carry it through licensing and into operation.<br> If you are unquestionably credible with senior regulators, have the independence to challenge upward when the evidence demands it, and want to build a second-line function at a regulated FMI from a blank sheet, this is worth a conversation.<br></span> </div>
<p><h4>Job summary<\/h4>\n<p>Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar\/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing).<\/p>\n\n<h4>Candidate profile<\/h4>\n\n<h4>Education and experience<\/h4>\n<ul>\n<li>High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.<\/li>\n<li>OR<\/li>\n<li>2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n\n<h4>Leading kitchen operations for property<\/h4>\n<ul>\n<li>Leads kitchen management team.<\/li>\n<li>Provides direction for all day-to-day operations.<\/li>\n<li>Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.<\/li>\n<li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<\/li>\n<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity; leads by example.<\/li>\n<li>Encourages and builds mutual trust, respect, and cooperation among team members.<\/li>\n<li>Serving as a role model to demonstrate appropriate behaviors.<\/li>\n<li>Ensures property policies are administered fairly and consistently.<\/li>\n<li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<\/li>\n<li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<\/li>\n<li>Solicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<\/li>\n<li>Supervises and coordinates activities of cooks and workers engaged in food preparation.<\/li>\n<li>Demonstrate new cooking techniques and equipment to staff.<\/li>\n<\/ul>\n\n<h4>Setting and maintaining goals for culinary function and activities<\/h4>\n<ul>\n<li>Develops and implements guidelines and control procedures for purchasing and receiving areas.<\/li>\n<li>Establishes goals including performance goals, budget goals, team goals, etc.<\/li>\n<li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<\/li>\n<li>Manages department controllable expenses including food cost, supplies, uniforms and equipment.<\/li>\n<li>Participates in the budgeting process for areas of responsibility.<\/li>\n<li>Knows and implements the brand's safety standards.<\/li>\n<\/ul>\n\n<h4>Ensuring culinary standards and responsibilities are met<\/h4>\n<ul>\n<li>Provides direction for menu development.<\/li>\n<li>Monitors the quality of raw and cooked food products to ensure that standards are met.<\/li>\n<li>Determines how food should be presented, and create decorative food displays.<\/li>\n<li>Recognizes superior quality products, presentations and flavor.<\/li>\n<li>Ensures compliance with food handling and sanitation standards.<\/li>\n<li>Follows proper handling and right temperature of all food products.<\/li>\n<li>Ensures employees maintain required food handling and sanitation certifications.<\/li>\n<li>Maintains purchasing, receiving and food storage standards.<\/li>\n<li>Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<\/li>\n<\/ul>\n\n<h4>Ensuring exceptional customer service<\/h4>\n<ul>\n<li>Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.<\/li>\n<li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<\/li>\n<li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<\/li>\n<li>Displays leadership in guest hospitality, exemplifies excellent customer<\/p><p><\/p>
<p><h4>Hotel overview</h4>
<p>Aloft Muscat is a modern lifestyle hotel strategically located close to Muscat International Airport and key business and convention areas. The hotel offers a vibrant, design-led experience aligned with Aloft brand standards and caters to business, leisure, and airline-related guests.</p>
<p><strong>Key hotel facts:</strong><br>
Approx. 199 guest rooms and suites<br>
Team size: ~80 associates<br>
Food & Beverage: all-day dining restaurant, 1 specialty restaurant/bar concept<br>
Facilities: outdoor/rooftop swimming pool, fitness center, meeting & business facilities<br>
Market position: mid-upscale lifestyle hotel with strong F&B and social spaces</p>
<h4>Position summary</h4>
<p>The General Manager is responsible for the overall leadership, direction, and performance of Aloft Muscat. This role oversees all aspects of hotel operations, with a strong focus on Food & Beverage, guest experience, team engagement, and commercial performance, while ensuring full compliance with Marriott brand standards and local regulations. This opportunity is open to first-time General Managers with a strong operational background – ideally from F&B-driven lifestyle hotels – who are ready to step into full property leadership.</p>
<h4>Key responsibilities</h4>
<p><strong>Operational leadership</strong><br>
Lead and oversee all hotel operations including Rooms, F&B, Engineering, Finance, Sales & Marketing, and Human Resources<br>
Ensure seamless day-to-day operations with a strong focus on guest satisfaction and service consistency<br>
Maintain brand standards, operational audits, and Marriott compliance requirements</p>
<p><strong>Food & Beverage excellence</strong><br>
Personally champion F&B operations, innovation, quality, and profitability<br>
Drive performance of the all-day dining and specialty restaurant concepts<br>
Monitor cost controls, menu engineering, supplier management, and service delivery</p>
<p><strong>Financial & commercial performance</strong><br>
Develop and execute annual business plans and operating budgets<br>
Drive GOP, revenue growth, market positioning, and cost efficiencies<br>
Analyze financial reports and implement corrective actions as needed</p>
<p><strong>People & culture</strong><br>
Lead, inspire, and develop a team of approximately 80 associates<br>
Build a strong performance culture with clear accountability and engagement<br>
Ensure succession planning, training, and compliance with Oman labor laws</p>
<p><strong>Guest experience & brand representation</strong><br>
Act as the ambassador of the Aloft brand within Muscat<br>
Personally engage with guests, corporates, and key stakeholders<br>
Handle escalated guest concerns and protect brand reputation</p>
<p><strong>Safety, compliance & governance</strong><br>
Ensure full compliance with Marriott policies, health & safety standards, and local regulations<br>
Oversee risk management, security, and sustainability initiatives</p>
<h4>Candidate profile</h4>
<p><strong>Experience & background</strong><br>
Strong operations background, ideally with significant Food & Beverage leadership experience<br>
Experience within lifestyle or select-service hotels preferred<br>
First-time General Manager candidates welcome, provided they demonstrate readiness and maturity for full property leadership</p>
<p><strong>Skills & competencies</strong><br>
Hands-on, commercial, and guest-focused leadership style<br>
Strong financial acumen with proven budgeting and cost-control experience<br>
Excellent people leadership and talent development skills<br>
Ability to balance brand standards with local market realities</p>
<p><strong>Language & cultural fit</strong><br>
Arabic speaker required<br>
Strong English communication skills<br>
Solid understanding of Middle East hospitality culture and guest expectations</p>
<h4>Why this role?</h4>
<p>Opportunity to lead a dynamic lifestyle brand within the Marriott portfolio<br>
Strong focus on F&B, people leadership, and operational excellence<br>
Located in a growing business and airport-driven market in Muscat</p>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you.</p>
<p>In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<p>Develop, qualify, and approve NDT procedures. Establish techniques and ensure compliance with applicable codes and standards (ASME, AWS, ASTM, etc.) Procedure demonstration by validating PAUT and TOFD blocks, as per the customer requirements and codes/standards. Review Inspection reports and certificates Train and supervise Level I and II technicians as per Company written practice Ensure personnel understand procedures and techniques thoroughly. Maintain and audit quality manuals and NDT documentation. Resolve Day to day problems at site in coordination with Cleint. Conduct detailed reviews and approvals of inspection data to ensure accuracy and compliance with customer requirements and industry standards. Develop, prepare, and approve procedures for all Advanced NDT related services, as per the customer requirements and codes/standards. Carry out investigation and provide correction / corrective actions for non- conformances/customer complaints. Carryout technical audits / witness monitoring. Data Interpretation and reporting.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Key Responsibilities:</strong></p> <ul> <li>Oversee the day-to-day operations of SkillUp MENA in Oman, ensuring smooth and efficient execution of programs and services.</li> <li>Implement the company s regional strategy and adapt it to the local market context.</li> <li>Build and manage relationships with government bodies, educational institutions, training partners, and clients.</li> <li>Lead, mentor, and support a local team to ensure high performance, motivation, and alignment with company values.</li> <li>Ensure compliance with local laws, regulations, and corporate policies.</li> <li>Monitor market trends and identify opportunities for growth, partnerships, and program development.</li> <li>Coordinate with cross-functional teams, including marketing, HR, finance, and product development, to ensure alignment with company objectives.</li> <li>Represent the company at events, conferences, and meetings as the face of SkillUp MENA in Oman.</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>Bachelor s degree in Business Administration, Management, Education, or a related field. A master s degree is a plus.</li> <li>12+ years of professional experience, with at least 3 years in a leadership or country management role.</li> <li>Strong understanding of the Omani market and regulatory landscape.</li> <li>Proven experience in operations, strategic planning, and team leadership.</li> <li>Excellent communication and stakeholder management skills.</li> <li>Fluent in English; Arabic is highly preferred.</li> <li>Strong organizational skills and the ability to manage multiple projects simultaneously.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We are seeking an experienced and driven <strong>Country Manager</strong> to oversee and expand SkillUp MENA s operations in <strong>Oman</strong>. The Country Manager will be responsible for managing the overall business activities in the country, ensuring operational excellence, driving strategic initiatives, leading the local team, and building strong relationships with key stakeholders.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph">Centara Muscat Hotel Oman<br> <b><br>Calling all hospitality superstars!</b><br> <br>Centara Hotels in Oman is looking for passionate, dynamic, and motivated talents to join our growing hospitality family. If you are ready to build your career in a fast-paced and rewarding environment, we would love to hear from you!<br> <br><b>Current Opening:</b><br> <br>Revenue & Reservations Assistant Manager<br> <br>Join a highly successful team dedicated to creating exceptional guest experiences every day.<br></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Centara Muscat Hotel Oman</p><p><br></p><p>Calling all hospitality superstars!</p><p><br></p><p>Centara Hotels in Oman is looking for passionate, dynamic, and motivated talents to join our growing hospitality family. If you are ready to build your career in a fast-paced and rewarding environment, we would love to hear from you!</p><p><br></p><p><b>Current Openings:</b></p><p><br></p><p>Front Desk Agent (Male)</p><p><br></p><p>Join a highly successful team dedicated to creating exceptional guest experiences every day.</p></div></section>
<h2 class="h5">Job description</h2>
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<strong>Key Responsibilities:</strong><strong>1. Construction Execution</strong><ul><li>Supervise day-to-day fabrication yard activities including:<ul><li>Structural fabrication</li><li>Fit-up and welding</li><li>Assembly and erection of modules/jackets</li><li>Outfitting and pre-commissioning activities</li></ul></li><li>Ensure work is executed as per approved drawings and procedures.</li></ul><strong>2. Planning & Work Coordination</strong><ul><li>Coordinate with planning team to execute work as per schedule.</li><li>Ensure availability of:<ul><li>Drawings (latest revisions)</li><li>Materials</li><li>Manpower and equipment</li></ul></li><li>Prepare daily and weekly work plans.</li></ul><strong>3. Productivity & Resource Management</strong><ul><li>Monitor workforce productivity and optimize resource utilization.</li><li>Ensure efficient deployment of manpower, tools, and equipment.</li><li>Identify and remove bottlenecks affecting progress.</li></ul><strong>4. Quality Compliance</strong><ul><li>Ensure fabrication activities comply with:<ul><li>Project specifications</li><li>Approved WPS/PQR</li><li>QA/QC procedures</li></ul></li><li>Coordinate with QA/QC team for inspections and clearances.</li><li>Address quality issues and ensure rectification.</li></ul><strong>5. Safety Management</strong><ul><li>Enforce strict adherence to HSE standards and procedures.</li><li>Conduct toolbox talks and safety briefings.</li><li>Ensure safe working practices in all yard activities (lifting, welding, blasting, etc.).</li><li>Report and manage incidents and near misses.</li></ul> </div>
<p>To support the Head of Legal and Compliance across the Company's legal, regulatory, and governance affairs including legal research, drafting, transaction support, and records management and to lead the design, implementation, and day-to-day monitoring of the Company's legal compliance program, ensuring the Company's adherence to applicable laws, regulations, internal policies, and the Shareholders' Agreement.</p><p><strong>Key Responsibilities and Accountabilities</strong></p><p><strong>Legal Advisory and Research Support</strong></p><ul><li>Provides legal research and preliminary advice on corporate, commercial, tender, employment, and other matters, escalating complex or high-risk questions to the Head of Legal and Compliance.</li><li>Conducts legal research on Omani and GCC laws, regulations, and market practices relevant to the Company's business and investments.</li></ul><p><strong>Contracts and Transaction Support</strong></p><ul><li>Drafts, reviews, and proofreads NDAs, MoUs, contracts, and other legal documents at various stages of investment.</li><li>Supports the legal due diligence of target companies, including document collection, review, and preparation of due diligence summaries.</li><li>Supports the legal aspects of establishing new companies and subsidiaries, including preparation of incorporation documents, board resolutions, proxy forms, and powers of attorney.</li></ul><p><strong>Legal Records and Corporate Documentation</strong></p><ul><li>Maintains, organises, and updates the Company's legal records and contracts database (founding documents, commercial registrations, authorised signatories, lists of directors, minutes, and other official records).</li><li>Monitors and ensures timely renewal of commercial registrations, licences, and other statutory filings.</li><li>Reviews translation of documents (Arabic / English) and ensures accuracy and consistency of legal terminology.</li></ul><p><strong>Compliance Program Leadership</strong></p><ul><li>Develops, implements, and monitors the Company's legal compliance program.</li><li>Monitors operational processes and procedures including through the Company's compliance management platform to ensure adherence to applicable laws, regulations, internal policies, and the Shareholders' Agreement.</li><li>Conducts regular compliance risk assessments, internal reviews, and audits, and follows up on the closure of corrective actions.</li><li>Reviews and updates compliance policies and procedures periodically to reflect current laws and Company practices.</li></ul><p><strong>Regulatory Monitoring and AML / KYC</strong></p><ul><li>Tracks new laws, regulations, and amendments relevant to the Company's business, and prepares regulatory update summaries for the Head of Legal and Compliance and Management.</li><li>Performs KYC / AML screening and due diligence checks on counterparties, and escalates red flags in line with the Company's AML policies.</li></ul><p><strong>Reporting and Registers</strong></p><ul><li>Maintains compliance registers and records.</li><li>Prepares clear and concise compliance reports and dashboards for the Management.</li></ul><p><strong>Training, Awareness and Stakeholder Engagement</strong></p><ul><li>Trains and raises staff awareness on compliance policies, procedures, and regulatory changes.</li><li>Liaises with external legal consultants, government authorities, and regulators.</li><li>Performs any other tasks delegated as and when required.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications and Experience</strong></p><p><strong>Minimum Qualifications</strong></p><ul><li>Bachelor's Degree in Law or a related field.</li><li>A professional certification in compliance or AML (e.g., ACAMS, ICA) is an added advantage.</li></ul><p><strong>Professional Experience</strong></p><ul><li>Minimum of 5 years of experience in legal and/or compliance roles, preferably within investment, financial services, or a corporate environment.</li><li>Working knowledge of Omani commercial law and corporate governance, with exposure to AML policy and risk management considered an advantage.</li><li>Proficiency in Arabic and English (spoken and written).</li></ul><p><strong>Communication and Working Relationships</strong></p><ul><li><strong>Internal</strong></li><ul><li>Head of Legal and Compliance for day-to-day supervision, legal assignments, escalation of compliance matters, and review of outputs.</li><li>Senior Management for compliance reporting and updates on regulatory matters.</li><li>All departments for compliance monitoring, policy guidance, and contract / documentation support.</li></ul><li><strong>External</strong></li><ul><li>Regulatory bodies and government authorities for filings, renewals, and compliance matters.</li><li>External legal consultants and advisors for coordination on legal assignments.</li><li>Counterparties and business partners for KYC / AML documentation and due diligence.</li><li>External auditors for providing compliance records and supporting reviews.</li></ul></ul><p>The job holder may be required to undertake additional responsibilities depending on Management and Business requirements.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Under direct supervision, the Well Engineer is responsible for well proposals and the Basis of Design. Provides Operation Plans and prepares Programs as well as assures technical integrity of Operations planning and execution. Responsible for the day-to-day surveillance of operations. Responsible for the creation of Approval for Expenditure (AFE) and performs cost control of operations. Participates in risk assessment, forecasts and plans medium and long term needs to meet program requirements, and anticipates operational changes and needs. Prepares equipment lists and identifies long lead items. Ensures proper communication within the project. Performs engineering studies to solve recurring problems. Prepares End-of-Well reports and contributes to knowledge management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requires a Bachelors degree in STEM, preference in Petroleum or Mechanical Engineering, and 4 or more years of well services / intervention experience. Supervisory experience and exposure to Multi-discipline operations is preferred. Must have Well Control Certificate.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Under direct supervision, the Well Engineer is responsible for well proposals and the Basis of Design. Provides Operation Plans and prepares Programs as well as assures technical integrity of Operations planning and execution. Responsible for the day-to-day surveillance of operations. Responsible for the creation of Approval for Expenditure (AFE) and performs cost control of operations. Participates in risk assessment, forecasts and plans medium and long term needs to meet program requirements, and anticipates operational changes and needs. Prepares equipment lists and identifies long lead items. Ensures proper communication within the project. Performs engineering studies to solve recurring problems. Prepares End-of-Well reports and contributes to knowledge management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Requires a Bachelors degree in STEM, preference in Petroleum or Mechanical Engineering, and 4 or more years of well services / intervention experience. Supervisory experience and exposure to Multi-discipline operations is preferred. Must have Well Control Certificate.</p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are hiring an experienced Civil Engineer for a reputed company in Oman. The ideal candidate should have hands-on experience in site supervision, project execution, tender bidding, and construction management. Candidates with Gulf experience and strong technical knowledge are encouraged to apply.</p><p>Supervise and manage day-to-day construction site activities. Monitor project execution to ensure work is completed on time and meets quality standards. Prepare and participate in tender bidding and estimation activities. Coordinate with clients, consultants, contractors, and project teams. Ensure compliance with project specifications, safety regulations, and company procedures. Prepare site reports, progress reports, and project documentation. Resolve technical issues at the construction site. Monitor manpower, materials, and equipment utilization.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's Degree in Civil Engineering.</li><li>Minimum 5 years of experience as a Civil Engineer.</li><li>Gulf experience is mandatory.</li><li>Experience in site supervision and tender bidding is essential.</li><li>Good communication skills in English.</li><li>Knowledge of Arabic will be an added advantage.</li><li>Preferred Nationality: Indian.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Senior Accountant – Luxury Jewellery Retail</strong></p><p><strong>Location:</strong> Muscat, Oman</p><p><strong>Company:</strong> Orelith Jewellery LLC</p><br><p><strong>About Orelith Jewellery</strong></p><p>Orelith Jewellery is a new luxury jewellery brand in Oman, specializing in fine gold, diamonds, precious gemstones, and exclusive jewellery collections. We are committed to delivering exceptional craftsmanship, premium quality, and an outstanding customer experience while setting new standards of excellence in the luxury jewellery industry.</p><br><p><strong>Job Summary</strong></p><p>We are seeking a highly skilled and experienced <strong>Senior Accountant</strong> to join our growing team. The successful candidate will be responsible for managing the financial operations of our luxury jewellery retail business while supporting the day-to-day operations of the showroom. The role requires strong expertise in accounting, inventory control, financial reporting, and retail operations within the gold, jewellery, or luxury retail sector.</p><br><p><strong>Key Responsibilities</strong></p><ul><li><p>Manage all daily accounting operations, including accounts receivable, accounts payable, general ledger, and financial transactions.</p></li><li><p>Maintain accurate accounting records for gold, jewellery, diamonds, precious stones, and luxury accessories.</p></li><li><p>Perform daily reconciliation of sales, cash, bank deposits, POS transactions, and inventory movements.</p></li><li><p>Monitor inventory valuation and ensure accurate reconciliation of inventory records.</p></li><li><p>Process supplier invoices, purchase orders, and payment schedules.</p></li><li><p>Coordinate with local and international suppliers regarding invoices, payments, and account reconciliations.</p></li><li><p>Prepare payroll, banking transactions, bank reconciliations, and periodic financial reports.</p></li><li><p>Ensure compliance with VAT regulations, accounting standards, company policies, and internal controls.</p></li><li><p>Support monthly, quarterly, and annual financial closing activities.</p></li><li><p>Assist in budgeting, forecasting, and financial analysis.</p></li><li><p>Conduct regular internal audits of financial records, cash handling procedures, and inventory transactions.</p></li><li><p>Maintain accurate financial records for vendors, customers, and business partners.</p></li><li><p>Oversee the financial and operational aspects of the jewellery showroom to ensure smooth day-to-day business operations.</p></li><li><p>Monitor daily sales performance and verify the accuracy of sales transactions, cash collections, and POS records.</p></li><li><p>Coordinate with the sales team to ensure proper documentation of customer orders, bespoke orders, and product deliveries.</p></li><li><p>Monitor inventory movements, stock transfers, stock counts, and inventory discrepancies while ensuring the accuracy of inventory records.</p></li><li><p>Ensure compliance with company policies, internal controls, and luxury retail operating standards throughout the showroom.</p></li><li><p>Coordinate with Store Management to maintain product availability, inventory accuracy, and timely replenishment of fast-moving items.</p></li><li><p>Prepare operational and financial reports related to showroom performance, sales trends, inventory levels, and profitability.</p></li><li><p>Support periodic stock audits and annual inventory counts, ensuring accurate reconciliation of high-value assets including gold, jewellery, diamonds, and precious stones.</p></li><li><p>Work closely with Store Management, Sales, Procurement, Finance, and Executive Management to ensure operational excellence and business efficiency.</p></li><li><p>Support both internal and external auditors by providing all required financial records and documentation.</p></li></ul><br><p><strong>Qualifications & Experience</strong></p><ul><li><p>Bachelor's degree in Accounting, Finance, or a related field.</p></li><li><p>Minimum <strong>5 years</strong> of relevant accounting experience.</p></li><li><p><strong>Mandatory experience in the Gold, Jewellery, Precious Metals, or Luxury Retail industry.</strong></p></li><li><p>Strong understanding of accounting principles, inventory accounting, financial reporting, and cost control.</p></li><li><p>Experience with ERP systems is required.</p></li><li><p>Knowledge of VAT regulations and multi-currency transactions.</p></li><li><p>Proven experience in inventory reconciliation and stock valuation within a retail environment.</p></li><li><p>Professional certifications such as <strong>CMA, ACCA, CPA</strong>, or equivalent will be considered an added advantage.</p></li><li><p>Advanced proficiency in Microsoft Office Suite, particularly Microsoft Excel.</p></li><li><p>Strong analytical, organizational, and problem-solving skills.</p></li><li><p>Excellent communication, interpersonal, and stakeholder management skills.</p></li><li><p>High level of integrity, attention to detail, and ability to work in a fast-paced luxury retail environment.</p></li></ul><br><p>Become part of an exciting new luxury jewellery brand and contribute to delivering excellence, craftsmanship, and exceptional customer experiences.</p><br><p><strong>"Together, we create timeless elegance."</strong></p><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>.</p><p></p></section>
<h2 class="h5">Job description</h2>
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<span>The opportunity A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework.<br> We are hiring an Accounting Officer to own the day-to-day financial records of the Company: general ledger, monthly close, management accounts inputs, audit preparation, and tax compliance.<br> What the role covers Maintaining the general ledger and chart of accounts; posting journal entries and reconciling all balance sheet accounts Running the monthly close process in conjunction with the external accountants Maintaining the fixed asset register and depreciation calculations Producing inputs to the monthly management accounts, including variance analysis against budget Preparing audit working papers and supporting schedules; liaising with external auditors during the annual audit Supporting the preparation of corporate tax and VAT returns and maintaining the records to support them Applying internal financial controls and escalating weaknesses to the Head of Corporate Services Who we are looking for Qualified or part-qualified accountant (ACCA, ACA, CPA, or equivalent), or at least seven years of accounting experience with a strong technical foundation.<br> Demonstrated experience operating a general ledger and managing the monthly close.<br> Working knowledge of IFRS.<br> Familiarity with Omani VAT and corporate tax.<br> Fluent in English; working Arabic preferred.<br> Experience in a regulated financial services entity or a greenfield environment is an advantage.<br> What this is The financial records of this institution are being established from scratch.<br> The person in this role will set the standard for how they are maintained.<br> If that appeals and you have the technical grounding to back it up, this is worth a conversation.<br></span> </div>
<h2 class="h5">Job description</h2>
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<p>The Intern Analyst is an entry-level position responsible for assisting bankers in their day-to-day responsibilities towards the clients.<br><b><u>Responsibilities:</u></b></p><br><br><ul><li><p>Responsible for developing comprehensive knowledge of issues Citi clients face around the world</p><br><br></li><li><p>Participate in client related dialogue on a plethora of banking matters</p><br><br></li><li><p>Liaise with various Citi groups across the firm, including with product partners</p><br><br></li><li><p>Conduct various day to day tasks in support of bankers (including conducting various operational tasks, or participate in drafting client pitches and presentations)</p><br><br></li><li><p>Build a level of understanding towards appropriately assessing risks when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</p><br><br></li></ul><br><p><b><u>Qualifications:</u></b></p><br><br><ul><li><p>0-2 years of relevant experience</p><br><br></li><li><p>Commitment to personal growth and career development in team environment</p><br><br></li><li><p>Knowledge of the global or domestic business landscape preferred</p><br><br></li><li><p>Consistently demonstrate clear and concise written and verbal communication</p><br><br></li><li><p>Demonstrated planning and organizational skills</p><br><br></li><li><p>Desire to develop a comprehensive knowledge of the financial industry</p><br><br></li><li><p>Proven commitment to integrity and ethical decision-making</p><br><br></li></ul><p><br><b><u>Education:</u></b></p><br><br><ul><li><p>Bachelor's degree/University degree or equivalent experience;</p><br><br></li><li><p>Final year students are also welcome to apply.</p><br><br></li></ul><br><p><br>This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.</p><br><br><br><p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family Group: </b>Institutional Banking<p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family:</b>Corporate Banking<p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Time Type:</b>Full time<p><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></p><br><br><b>Primary Location Full Time Salary Range:</b>103 846,15 L - 166 153,85 L<p><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Most Relevant Skills </b>Please see the requirements listed above.<p><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></p><br><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></p><br><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><br><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong>JOB CONTENT</strong> </p>
<p>To support the handling of customer complaints and feedback submitted through the official platform by reviewing entries, following up with concerned units, updating customers on resolutions, and assisting in maintaining service quality records.</p>
<p> </p>
<p> <strong>2. Duties and Responsibilities</strong> </p>
<p>Operational:</p>
<p>1. Monitor the Complaints and Feedback Platform and receive entries submitted by customers.</p>
<p> </p>
<p>2. Check submitted complaints and feedback for completeness and clarity.</p>
<p> </p>
<p>3. Contact customers, when required, to confirm receipt and clarify any missing details.</p>
<p> </p>
<p>4. Forward cases to relevant departments or branches for investigation and resolution.</p>
<p> </p>
<p>5. Follow up on pending items to ensure resolution within the set timeframe.</p>
<p> </p>
<p>6. Notify customers of the outcomes and confirm closure of complaints.</p>
<p> </p>
<p>7. Update and maintain accurate records of complaints, responses, and actions taken.</p>
<p> </p>
<p>8. Assist in tracking complaints from the Call Center system and follow up for resolution.</p>
<p> </p>
<p>9. Note common issues or frequently raised points and inform the supervisor.</p>
<p> </p>
<p>10. Assist in preparing basic reports on complaint volumes and trends.</p>
<p> </p>
<p>11. Suggest simple process changes to improve how the platform works, based on recurring issues.</p>
<p> </p>
<p>12. Coordinate with other units if small technical adjustments to the platform are needed.</p>
<p> </p>
<p>13. Conduct or assist with short customer surveys when requested.</p>
<p> </p>
<p>14. Ensure survey results are recorded and submitted on time.</p>
<p> </p>
<p>15. Carry out other support tasks assigned by the supervisor related to customer feedback or records.</p>
<p> </p>
<p> <strong>KEY INTERACTIONS</strong> </p>
<p>1. Internal</p>
<p> All internal departments</p>
<p> </p>
<p> As part of day-to-day activities</p>
<p> </p>
<p>2. External</p>
<p> </p>
<p> DB Customers, Technical Support Vendors</p>
<p> </p>
<p> As part of day-to-day activities</p>
<p>3. Level of external interaction</p>
<p> </p>
<p> This position requires a medium level of external interactions</p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> <strong>MINIMUM EDUCATION, QUALIFICATIONS & SKILLS</strong> </p>
<p> </p>
<p>Education:</p>
<p> </p>
<p> Bachelor s degree in Business Administration, Customer Service, or related field</p>
<p> </p>
<p>Experience:</p>
<p> </p>
<p> 2 to 4 years of experience in customer service or complaints handling</p>
<p> </p>
<p> <strong>Special Skills & Knowledge:</strong> </p>
<p> </p>
<p> Basic understanding of complaint and feedback processes</p>
<p> </p>
<p> Familiarity with online forms, CRM, or case-tracking tools</p>
<p> </p>
<p> Clear communication and basic data entry skills</p>
<p> </p>
<p> Attention to detail and follow-up capability</p>
<p> </p>
<p> Willingness to support quality improvement</p>
<p> </p>
<p>ADDITIONAL QUALIFICATION /CERTIFICATION REQUIRED</p>
<p> </p>
<p> NA</p>
<p> </p>
<p>HEALTH, SAFETY AND ENVIRONMENT</p>
<p> </p>
<p> This position follows all the HSE procedures as set by the company</p></div></section>