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<p>Job Description Role Summary We are looking for a Supervisor Rider On Ground Ops for our Logistics Operations to join our team and be part of our growth. If you re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you. You will lead a team of coordinators who form the essence for our logistics operations for the allocated zones, and you ll work closely with line-manager and local cross-functional teams to achieve objective key-results, and ensure to deliver a seamless experience to our customers!</p><p>What s On Your Plate?</p><ul><li>Monitor, investigate, and act on Fleet Partner Rider fraud signals at the zone and individual level, ensuring timely detection, escalation, and resolution of fraudulent behaviours.</li><li>Lead operational compliance oversight across allocated zones, ensuring Fleet Partner Riders adhere to platform policies, standard operating procedures, and regulatory requirements.</li><li>Supervise and enforce anti-fraud controls during live operations, proactively identifying anomalies and coordinating swift corrective action.</li><li>Lead and manage a team of Rider Coordinators, setting clear accountability frameworks around fraud detection targets and operational compliance adherence rates.</li><li>Conduct regular on-ground site visit audits and spot checks across allocated zones to validate Fleet Partner Rider behaviour, verify operational compliance, and gather firsthand intelligence on emerging fraud patterns.</li><li>Serve as the primary liaison between Fleet Partner Riders, vendors, and internal stakeholders on operational compliance-related matters, ensuring fair, transparent, and consistent enforcement.</li><li>Own the end-to-end process for Fleet Partner Rider-level cancellation fraud identifying patterns, building action plans, and tracking resolution outcomes.</li><li>Produce weekly reporting to line management covering fraud trends, operational compliance KPIs, open investigations, and recommended corrective actions.</li><li>Drive continuous improvement of fraud detection and operational compliance SOPs, contributing recommendations based on ground-level findings.</li><li>Execute special operational compliance and fraud-related projects within agreed timelines and quality standards.</li><li>Support wider operations and stakeholder requests as directed by line man agement.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>What Did We Order?</p><ul><li>Bachelor's Degree</li><li>4-5 years of experience in food/grocery tech industry is highly preferred</li><li>Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc</li><li>Strong communication skills, both written and verbal. English and Arabic is a must. Urdu is a plus.</li><li>Influencer and a negotiation with good public speaking and presentation skills</li><li>People management skills: Experience of managing bigger group of people</li></ul>
<p>To develop, maintain, govern, and continuously improve the OQEP HSE Integrated Management System (HSE IMS) and act as its custodian in alignment with ISO 14001, ISO 45001, ISO 9001, ISO 50001, applicable legal requirements, and international industry best practices. The position is responsible for HSE IMS governance, documentation management, assurance activities, certification readiness, surveillance and recertification audits, management reviews, performance monitoring, and continual improvement initiatives across OQEP operated assets and corporate functions. The role serves as the focal point for management system integration across OQEP, coordinating with Quality, Energy, and other functional system owners to maintain an effective and aligned Integrated Management System framework supporting ISO 9001, ISO 14001, ISO 45001, ISO 50001, and other applicable standards. The position is responsible for establishing, maintaining, and continuously improving HSE IMS documentation including manuals, standards, procedures, guidelines, frameworks, forms, and associated records in accordance with OQEP requirements and industry best practices. The role coordinates with certification bodies, consultants, auditors, process owners, and stakeholders to ensure effective implementation, maintenance, certification, and continual improvement of management system requirements throughout the organization.</p><p><strong>Main Tasks and Responsibilities:</strong></p><ul><li>Develop, maintain, govern, and continually improve the OQEP HSE Integrated Management System (HSE IMS) to ensure compliance with applicable statutory, regulatory, and international standards requirements.</li><li>Coordinate the identification, availability, and implementation of applicable local, international, and industry standards within the HSE IMS.</li><li>Develop, review, update, and maintain HSE IMS documentation, including policies, standards, procedures, guidelines, checklists, forms, and records, and coordinate with department focal points, SMEs, and interfacing functions to ensure effective review, acceptance, and implementation.</li><li>Ensure the control, distribution, retention, and maintenance of HSE IMS documents and records in accordance with the IMS Manual and Documented Information Control requirements.</li><li>Coordinate and facilitate HSE IMS workshops, working sessions, meetings, awareness programs, and training activities to support effective implementation, continual improvement, and stakeholder engagement.</li><li>Lead the integration, alignment, and continual improvement of the HSE IMS in accordance with ISO 9001, ISO 14001, ISO 45001, ISO 50001, applicable legal requirements, and industry best practices.</li><li>Develop and maintain the annual internal and external audit programme, coordinating with auditors, process owners, and relevant stakeholders to verify the effectiveness of the HSE IMS.</li><li>Conduct and coordinate internal and external HSE IMS audits, including audit planning, execution, facilitation, and preparation of audit reports.</li><li>Ensure audit findings, observations, non-conformities (NCR), and action items are recorded in the HSSE reporting system and effectively tracked through to verification of effectiveness and close-out.</li><li>Support and coordinate certification, surveillance, and recertification audits for ISO management systems, ensuring timely closure of findings and sustained certification compliance.</li><li>Coordinate Management Review Meetings (MRMs), including agenda preparation, collection and analysis of inputs, facilitation of review activities, and monitoring the closure and effectiveness of resulting actions and internal audit non-conformities.</li><li>Develop and deliver HSE IMS performance reports, dashboards, data analytics, forecasts, and trend analyses to support management decision-making and continual improvement.</li><li>Lead HSE IMS development and improvement projects, coordinating with internal stakeholders and external parties as required.</li><li>Promote and support the effective use, maintenance, and continual improvement of digital document and information management systems related to the HSE IMS.</li><li>Promote and monitor contractor compliance with HSE IMS requirements, specifications, and procedures through engagement, assurance activities, and performance reviews.</li><li>Maintain and administer the HSE IMS corporate document library, ensuring accessibility, accuracy, and availability of templates, reports, records, drawings, and other controlled information.</li><li>Participate in periodic HSE assurance audit, including worksite inspections, contractor/ vendors audits, incident investigations, and HSE programme reviews to monitor the effectiveness of the HSE Management System.</li><li>Conduct periodic site visits to OQEP assets to verify effective implementation of HSE IMS requirements, assess document effectiveness, and obtain feedback for continual improvement.</li><li>Keep the HSE IMS updated with statutory, legal, regulatory, and technical changes through gap assessments, management reviews, and internal/external assurance activities.</li><li>Represent OQEP in external industry committees, working groups, and forums to support the development, review, and implementation of HSE-related standards and industry initiatives (e.g., OPAL).</li><li>Assist the Department Manager in undertaking other HSE-related studies, projects, and assignments as directed.</li></ul><p><strong>Key interactions</strong></p><p>Internal: Liaise with colleagues and stakeholders for day to day work.</p><p>External: Contractors, vendors national government offices, external consultants</p><p><strong>Notable Working Conditions.</strong> Office environment, frequent travel, and visits to the operational sites. Moderate to intensive computer screen use.</p><p><strong>Desired Candidate Profile</strong></p><h2>Education requirements</h2><p>Minimum qualifications for this position is a Bachelors degree in engineering and safety science or equivalent. Holder of NEBOSH IGC would be a plus. Holding Lead Auditor for ( ISO 9001,45001,14001 & 50001) would be a plus</p><h2>Language requirements :</h2><p>Excellent knowledge of written, read, and spoken English (required) | Arabic - Native (desirable)</p><h2>Background and experience</h2><p>5+ years of relevant experience in a similar role or an IMS / HSE position within an Oil and Gas industry preferable in Upstream operations. Comprehensive & Solid knowledge of HSE Management System and the fundamentals of HSE aspects (HSE MS, HSE plans, Hazard and Risk Assessment, Permit to Work System, Incident Investigations & Root cause analysis, Energy Isolation systems, Confined Space requirements, Lifting & Excavations works, machine/ equipment safety). Solid knowledge Integrated Management System and all related ISO Certificates such as but not limited to ISO 9001, ISO 14001, ISO 45001. Knowledge of local HSE regulations MD 286/2008, OPAL Standards. Knowledge of relevant International HSE related standards IOGP, OSHA, ISO, NFPA Adaptable and motivated general management strategist who relishes challenges. Experience in HSE / IMS audits preferably a certified ISO 45001 Lead Auditor. Knowledge of HSE systems & techniques such as: o INTELEX HSE reporting system. o User knowledge of SAP system. Experience in Records Management principles and implementation methods. Occupational Health & Safety Management System- development, review, and implementation.</p><h2>Competencies and skills</h2><ul><li>Ability to prepare, update, and draft policies, procedures, and guidelines</li><li>Previous experience in both Document & Data Management is preferred.</li><li>Substantial experience as a Data and /or Document Management Lead in Capital Projects.</li><li>Strong Computer skills with skill level experience in using Company standard document control and document management systems and using (at least some of) project reporting software such as PowerBI, Crystal, Business Objects, MS Access, and Excel is essential.</li><li>Good working knowledge of the Project Data Control and relevant processes.</li><li>Sound understanding of the IMS SoW and Information Specification, Design Engineering Practices Engineering Information Specification (EIS), and the related documents.</li><li>Reporting</li><li>Interpersonal skills and ability to work with team and individually.</li><li>Planning and organizing</li><li>Technical writing, Recordkeeping</li><li>Presentation skills</li><li>Analytical thinking</li><li>Motivates people to perform at their peak to the advantage of the organization</li></ul>
<p><b style="font-size: 11px;">Main tasks and responsibilities</b></p><ul><li>Lead the development and implementation of the commercial projects assurance framework, ensuring it is fit for purpose, consistently applied, and aligned with OQEP's governance standards and strategic objectives.</li><li>Conduct independent, expert-level assurance reviews of commercial projects at key decision gates, evaluating the robustness of commercial assumptions, risk assessments, economic models, and investment cases.</li><li>Provide authoritative recommendations to the Chief Executive Commercial and relevant leadership on the readiness of commercial projects to progress through approval stages.</li><li>Scrutinise commercial project proposals, business cases, and investment submissions to ensure accuracy, completeness, and alignment with OQEP's commercial strategy and value creation objectives.</li><li>Lead the identification, assessment, and mitigation of commercial risks across the projects portfolio, ensuring appropriate risk management measures are embedded throughout the project lifecycle.</li><li>Drive quality assurance across commercial project documentation, including contracts, agreements, financial models, and reporting deliverables, ensuring consistency and adherence to applicable standards.</li><li>Develop and maintain assurance tools, templates, and guidelines to standardise commercial project evaluation practices across the Commercial function.</li><li>Collaborate with relevant functions, including Finance, Legal, Business Development, Exploration and Joint Ventures, to ensure integrated and comprehensive assurance coverage across all commercial project touchpoints.</li><li>Monitor and track the progress of commercial projects against approved plans, budgets, and performance targets, highlighting deviations and recommending corrective actions to leadership.</li><li>Provide expert input into the development of commercial policies, procedures, and governance frameworks, continuously identifying improvements to enhance efficiency and effectiveness.</li><li>Support post-project reviews and lessons-learned exercises to strengthen future commercial project assurance practices.</li><li>Represent the Commercial function in internal governance forums, assurance committees, and relevant external engagements as required.</li><li>Perform other related duties as assigned by the Chief Executive Commercial.</li></ul><p><b>Key interactions</b></p>Internal: Chief Executive Commercial, Finance function, Legal function, Joint Ventures function, Business Development function, Exploration function, and other relevant Commercial functions. External: Group s assurance team, JV partners, external consultants and advisors, government ministries and regulatory authorities, contractors and vendors. Notable Working Conditions. Office environment, intensive computer screen use, occasional travel to operational sites and partner offices as required. Education requirements: Bachelor's degree in Engineering or Geoscience, with background on Business Administration, Economics, or related disciplines. Postgraduate qualification (MSc or MBA) is preferred. Language requirements : Excellent knowledge of written, read, and spoken English (required) | Arabic - Native (desirable) Background and experience 10+ years of experience in the upstream oil and gas industry, with a strong focus on commercial management, project assurance, investment evaluation, or business development. Demonstrated experience in conducting assurance reviews, project gate assessments, and risk evaluations within a commercial or upstream context. Proven ability to critically assess business cases, economic models, and commercial frameworks at an expert level. Familiarity with upstream contractual structures including EPSAs, JOAs, and commercial agreements. Prior exposure to governance frameworks, project controls, and quality assurance practices in an oil and gas or energy environment. Experience in Oman or the wider Middle East region is an advantage. Competencies and skills Soft: Strong analytical and critical thinking skills with ability to independently assess complex commercial situations and provide well-founded recommendations Excellent communication and presentation skills, with ability to convey complex commercial findings clearly to senior leadership and diverse stakeholders High level of professional integrity and independence, essential for an assurance-focused role reporting directly to executive leadership Strong influencing and stakeholder engagement skills, with the ability to challenge and advise constructively across all levels of the organisation Results-oriented with strong attention to detail, planning, and organisational capabilities Collaborative mindset with the ability to work effectively across multidisciplinary teams and functions Proactive and self-driven, capable of managing multiple assurance workstreams with minimal supervision Technical: Proficiency in MS Office (Excel, PowerPoint, Word), including financial modelling and data analysis Deep knowledge of commercial project evaluation methodologies, investment analysis, and economic modelling Strong understanding of upstream oil and gas commercial frameworks, including EPSAs, JOAs, and concession agreements Experience in project assurance, gate review processes, and governance frameworks Familiarity with risk management methodologies and their application in commercial project contexts Knowledge of upstream project lifecycle phases and associated commercial decision points Understanding of financial reporting, budget management, and performance tracking in a commercial context.<p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Engineering or Geoscience, with background on Business Administration, Economics, or related disciplines.</li><li>Postgraduate qualification (MSc or MBA) is preferred.</li><li>Excellent knowledge of written, read, and spoken English (required) | Arabic - Native (desirable)</li><li>10+ years of experience in the upstream oil and gas industry, with a strong focus on commercial management, project assurance, investment evaluation, or business development.</li><li>Demonstrated experience in conducting assurance reviews, project gate assessments, and risk evaluations within a commercial or upstream context.</li><li>Proven ability to critically assess business cases, economic models, and commercial frameworks at an expert level.</li><li>Familiarity with upstream contractual structures including EPSAs, JOAs, and commercial agreements.</li><li>Prior exposure to governance frameworks, project controls, and quality assurance practices in an oil and gas or energy environment.</li><li>Experience in Oman or the wider Middle East region is an advantage.</li><li>Strong analytical and critical thinking skills with ability to independently assess complex commercial situations and provide well-founded recommendations.</li><li>Excellent communication and presentation skills, with ability to convey complex commercial findings clearly to senior leadership and diverse stakeholders.</li><li>High level of professional integrity and independence, essential for an assurance-focused role reporting directly to executive leadership.</li><li>Strong influencing and stakeholder engagement skills, with the ability to challenge and advise constructively across all levels of the organisation.</li><li>Results-oriented with strong attention to detail, planning, and organisational capabilities.</li><li>Collaborative mindset with the ability to work effectively across multidisciplinary teams and functions.</li><li>Proactive and self-driven, capable of managing multiple assurance workstreams with minimal supervision.</li><li>Proficiency in MS Office (Excel, PowerPoint, Word), including financial modelling and data analysis.</li><li>Deep knowledge of commercial project evaluation methodologies, investment analysis, and economic modelling.</li><li>Strong understanding of upstream oil and gas commercial frameworks, including EPSAs, JOAs, and concession agreements.</li><li>Experience in project assurance, gate review processes, and governance frameworks.</li><li>Familiarity with risk management methodologies and their application in commercial project contexts.</li><li>Knowledge of upstream project lifecycle phases and associated commercial decision points.</li><li>Understanding of financial reporting, budget management, and performance tracking in a commercial context.</li></ul>
<p>Provide operational and technical engineering support across upstream surface facilities and associated systems, including on plot and off plot installations, during execution, commissioning, start up, and steady state operations. Support troubleshooting, technical assessments, and operational problem solving to ensure safe and efficient plant and field operations. Deliver assigned engineering and operational support tasks, including technical backup for hardware, process systems, utilities, and associated applications. Support pre commissioning, commissioning, start up, and readiness activities for projects, brownfield modifications, and operational improvements. Interface with Operations, Maintenance, Projects, HSE, Supply Chain and other Functions to support technical resolution of operational and execution issues. Support procurement and supply activities from a technical standpoint, including resolving operational and technical clarification matters. Monitor and support readiness to operate activities to ensure assets meet safety, operability, and reliability requirements. Participate in operational reviews, audits, studies, and assurance activities (e.g. ORA, PSSR), as required by project or asset lifecycle stage. Ensure compliance with company engineering standards, operating philosophies, applicable regulations, and best industry practices. Engineer Operation Support: Execute assigned engineering and operational support tasks under supervision. Apply approved engineering procedures, standards, and work practices during execution and operations. Support commissioning, start up, and operational activities as part of a multi disciplinary team. Contribute to studies, reviews, and troubleshooting activities under guidance. Senior Engineer Operation Support: Independently handle multiple operational support and execution scopes across on plot and off plot facilities. Provide technical guidance and mentoring to junior engineers and trainees. Apply hands on experience in upstream surface facilities, including major process units and associated rotating and static equipment. Act as discipline or process lead in technical reviews and studies (e.g. design reviews, HAZOP, RCAs, MOCs). Lead technical input for brownfield modifications, operational improvements, and energy efficiency initiatives. Manage technical aspects of procurement, bid evaluation, and vendor document reviews. Lead Engineer Operation Support: Act as technical authority for operational support across on plot and off plot upstream facilities. Provide strategic technical direction and ensure consistent application of engineering principles across assets and teams. Lead and coordinate engineering and operational support teams during execution, commissioning, and readiness phases. Serve as focal point for ORA, PSSR, commissioning governance, and operational readiness assurance. Own technical risk evaluation, readiness endorsement, and final technical recommendations to management and stakeholders. Support capability development, succession planning, and continuous improvement within Operation Support. Key interactions Internal: Operated Assets functions. External: Contractors, Vendors & Suppliers Notable Working Conditions. Field Operations and office environment, Moderate to intensive computer screen use.</p><p><strong>Desired Candidate Profile</strong></p><h2>Education requirements:</h2><p>Bachelors in Process, Chemical, or equivalent</p><h2>Language requirements :</h2><p>Excellent knowledge of written, read, and spoken English (required) | Arabic - Native (desirable)</p><h2>Background and experience:</h2><p>Background 5+ years of relevant experience Adaptable and motivated engineering professional who thrives in complex operational and project environments. Experience in engineering design support and troubleshooting within upstream surface facilities. Exposure to project lifecycle activities including planning, installation, commissioning, start up, and operational support. Demonstrates sound technical judgment with knowledge of engineering standards, material specifications, and applicable international codes. Working knowledge of Quality Assurance, Quality Control, and HSE requirements. Ability to interpret Process diagrams (PFDs, P&IDs), engineering drawings, and OEM manuals.</p><h2>Competencies and skills:</h2><h3>Soft Skills</h3><p>Excellent interpersonal skills with strong multi cultural awareness and sensitivity. Ability to build effective working relationships with internal teams and contractors, with a strong focus on collaboration. Ability to manage multiple priorities in a dynamic, time critical operational environment. Analytical and fact based approach to problem solving and decision making. Strong troubleshooting mindset and result oriented attitude.</p><h3>Technical Skills</h3><p>Computer literate with working knowledge of standard office and engineering applications (e.g. MS Office). Sound technical judgment with practical understanding of upstream Oil & Gas engineering disciplines. Knowledge of resource coordination, interface management, and basic contract administration. Experience in Root Cause Analysis (RCA) and structured problem solving techniques. Ability to read and interpret engineering drawings, specifications, and vendor documentation. Basic understanding of project execution and project management principles. Ability to support the development, review, and modification of technical and operational procedures. Capability to provide technical support, troubleshooting, backup, and operational assistance as required.</p>
<p>The Senior Support Engineer Digital Channels is responsible for end-to-end production support, maintenance and enhancement of the Bank's mobile banking application suite.</p><p>Applications Covered:</p><ul><li>Mobile Banking Application (Engagement layer built in Flutter)</li><li>Digital Universal Banking Platform (Digital Spine layer by Backbase)</li><li>Backbase Digital Assist, Digital Engage & Remote Config</li></ul><p>Key Mobile Banking Features Supported:</p><ul><li>Customer onboarding, login & authentication, dashboard, accounts, statements, Debit & Credit card services, Local & International payments, Bill payment, notifications, PFM, service requests.</li></ul><p>Overall Responsibilities:</p><ol><li>Proactive monitoring and maintenance of digital channels.</li><li>Ensure production issues resolved within SLA.</li><li>Provide 24/7 support availability.</li><li>Recommend strategies and technologies for digital channels.</li><li>Ensure business needs are addressed with appropriate solutions.</li><li>Maintain effective work distribution.</li><li>Coordinate across IT sections.</li><li>Provide regular updates to management.</li><li>Drive corrective and preventive actions.</li><li>Support team efficiency and knowledge sharing.</li><li>Ensure compliance with risk and audit standards.</li></ol><p>Principal Accountabilities:</p><p>System Maintenance:</p><ol><li>Ensure availability and uptime of digital channels.</li><li>Manage scheduled/unscheduled maintenance.</li><li>Conduct RCA and coordinate with vendors.</li><li>Ensure 24/7 readiness.</li></ol><p>System Enhancements:</p><ol><li>Ensure enhancements follow bank standards.</li><li>Define milestones and coordinate with IT teams.</li><li>Review architecture/design documents.</li><li>Support CR deployments.</li><li>Evaluate new technologies.</li></ol><p>Projects:</p><ol><li>Support digital transformation and change initiatives for digital channels.</li></ol><p>Technical Skills Must Have:</p><ul><li>Java, Spring Boot, J2EE, Oracle PL/SQL, Flutter/Dart.</li><li>Backbase digital banking experience.</li><li>Strong Oracle SQL/PL-SQL programming and optimization skills.</li><li>Troubleshooting across mobile apps, microservices, OpenShift.</li><li>Expertise in containerization technologies (OpenShift, Kubernetes) and On-Prem environments.</li><li>Strong integration experience (Rest API, MQ) with bank's surround systems like ESB, Core Banking, Debit/Credit Card Systems and many more.</li><li>Knowledge of DevOps practices and CI/CD pipelines using GitLab CI/Argo CD.</li><li>Strong SDLC understanding.</li><li>Systems architecture knowledge.</li><li>Documentation and reporting skills.</li></ul><p>Technical Skills Good to Have:</p><ul><li>Backbase backend customizations.</li><li>API gateway & middleware knowledge.</li><li>Observability tools (ELK, Dynatrace, Riverbed).</li><li>Security concepts OAuth2, JWT, OWASP.</li><li>Cloud-native architecture exposure.</li><li>Payment systems understanding.</li></ul><p>Soft Skills:</p><ul><li>Strong communication and presentation.</li><li>Ability to lead and coordinate teams.</li><li>Analytical and decision-making capability.</li><li>Professional interpersonal skills.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Good academic background with extensive domain knowledge of support systems of a bank, mainly Digital Channels Applications related.</p><p>Minimum 7+ years of experience in the field of information technology with reputed organizations having knowledge and experience in the EChannels Applications Management.</p><p>The candidate should also have thorough knowledge of the following:</p><ul><li>Must have prior Backbase digital banking experience.</li><li>Must have supported any mobile banking implementation.</li><li>High level programming knowledge in various languages.</li><li>In-depth experience in system development, design, and implementation.</li><li>High-level knowledge of SDLC.</li><li>High level knowledge in Systems architecture design and implementation.</li><li>Planning, implementation and administration of digital channel systems through the use of controls, procedures, measurements and strategies.</li><li>High-level knowledge of current technology in the industry.</li><li>In depth knowledge in Documentation & Report/MIS Preparation</li><li>Good management capabilities with abilities to lead a team.</li><li>Good communication, presentation skills with good command of written English.</li><li>Good Interpersonal relations with pleasing personality.</li></ul>
<p>Provide strategic leadership and direction for the Procurement & Contracts department at Atyab Group, operating under the mandate of the VP Supply Chain and in line with the Group s strategic and operating plans. Hold overall accountability for the standards, governance and performance of procurement and contracting across the Group, ensuring the department consistently secures best value, safeguards Atyab Group s commercial interests, manages risk and enables the wider business to achieve its objectives and commercial advantage.</p><p><strong>Key Responsibilities</strong></p><p><strong>Leadership, Strategy & Governance</strong></p><ul><li>Lead and direct the Procurement & Contracts department and its teams, setting strategy and standards in line with the company s sourcing and procurement policies and procedures, and owning the evaluation, negotiation and decision-making on price and terms.</li><li>Enforce full compliance with company procurement and contracting policies and procedures across all categories, and escalate and resolve non-compliance with senior management.</li><li>Drive continuous improvement of procurement processes and cycle times, mandating revisions or new procedures as required to reduce processing time and add value.</li></ul><p><strong>Sourcing, Tendering & Category Management</strong></p><ul><li>Govern vendor selection, evaluation and award processes; rigorously review and challenge offers to secure best value for Atyab Group.</li><li>Lead and govern the end-to-end tendering process (RFI / RFP / RFQ), holding accountability for fair, transparent and competitive sourcing, accurate tender specifications, compliant bid evaluation, and timely award through the Tender Committee in line with company policy and the delegation of authority.</li><li>Own and drive category-based sourcing strategy and the category planning process, optimizing procurement spend, unlocking opportunities and delivering business targets.</li></ul><p><strong>Contract Management & Supply Continuity</strong></p><ul><li>Direct the technical and general contracting agenda contract structuring, negotiation, administration and renewals ensuring contracts safeguard Atyab Group s commercial interests and comply with the legal framework.</li><li>Direct parts & equipment procurement to secure availability, reliability and cost-effective continuity of supply for operations and maintenance.</li></ul><p><strong>Supplier Management, ICV & Analytics</strong></p><ul><li>Harness data analytics for demand planning, forecasting, spend analysis and supplier performance reporting to drive fact-based decision-making across the department.</li><li>Own and lead Local Supplier Development and ICV (In-Country Value) strategy, governance and associated procedures; hold suppliers accountable for ICV performance against commitments and drive local sourcing through tendering and long-term agreements.</li><li>Direct supplier performance management against specifications, contracts and SLAs; govern strategic supplier relationships through proactive engagement, resolving complaints and enforcing compliance to deliver a positive supplier experience.</li></ul><p><strong>People & Stakeholder Management</strong></p><ul><li>Set objectives, allocate work and hold the team accountable for delivery; coach, develop and performance-manage the team, building capability and succession within the department.</li><li>Partner with and influence peers and senior leaders across the wider business to ensure procurement objectives, performance metrics, quality measures and budget targets are achieved.</li></ul><p><strong>Reporting & General Duties</strong></p><ul><li>Present procurement and contract performance, savings, risks and exposures to the VP Supply Chain, and recommend and drive mitigating actions.</li><li>Undertake any other related duties, projects or responsibilities that may be assigned from time to time by the VP Supply Chain or management, in line with the role and the evolving needs of the business.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Finance, Economics, Engineering, Supply Chain or Procurement.</li><li>Master's degree and/or professional certification (e.g. CIPS) preferred.</li><li>10+ years of procurement and contract management experience, including 4+ years leading a procurement/contracts team.</li><li>Experience across complex procurement and contracting processes in diverse industries/sectors (e.g. manufacturing, food industry).</li><li>Experience in global markets with national and international providers.</li><li>Strong experience in the use and/or development of procurement & contract management systems.</li><li>Proven experience in category management, supplier development, ICV and contract negotiation.</li><li>Know-How Contracts management and technical leadership.</li><li>Supply chain principles and their application in procurement.</li><li>Material & logistics policies, principles and management.</li><li>Category management in the engineering / food industry.</li><li>Procurement systems implementation and operation.</li><li>Demand planning, forecasting and spend analytics.</li><li>ICV / local content frameworks.</li></ul>
<ul><li><p>Support daily operations across corporate services and government processes</p></li><li><p>Prepare, submit, and track applications through all relevant government portals</p></li><li><p>Coordinate documentation, renewals, attestations, and compliance‑related tasks</p></li><li><p>Communicate professionally with international clients, expatriate employees, and cross‑border stakeholders</p></li><li><p>Maintain accurate records, trackers, and internal systems</p></li><li><p>Work closely with Bondoni’s PRO, operations, and compliance teams to ensure timely execution</p></li><li><p>Ensure all outputs meet international formatting, clarity, and service‑delivery standards</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>3–5 years of hands‑on experience working inside a Sanad office (mandatory)</p></li><li><p>Strong exposure to client handling, documentation, and government processes</p></li><li><p>Full hands‑on experience with all major Omani government online systems, including:</p><ul><li><p>MOL / MOLSW</p></li><li><p>ROP eVisa</p></li><li><p>Invest Easy (MoCIIP)</p></li><li><p>Municipality systems</p></li><li><p>Tax Authority portals</p></li><li><p>Social Protection Fund (SPF)</p></li></ul></li><li><p>Bachelor’s degree in business, administration, or related field</p></li><li><p>Excellent written and spoken English, supported by valid English language certificates (IELTS, TOEFL, or equivalent)</p></li><li><p>Experience working with international companies, expatriate individuals, and global service standards</p></li><li><p>Ability to meet international documentation, communication, and compliance expectations</p></li><li><p>Ability to work under pressured time frames, manage multiple priorities, and deliver with accuracy</p></li><li><p>Strong organizational skills, attention to detail, and professional maturity</p></li><li><p>Proven 3-5 year Sanad office experience with deep understanding of government workflows</p></li><li><p>Strong English communication skills with certification</p></li><li><p>Confident, clear communicator able to interact with international companies, global partners, and expatriate individuals</p></li><li><p>Detail‑oriented, proactive, and able to work independently</p></li><li><p>Comfortable working in a fast‑paced, deadline‑driven environment</p></li><li><p>High level of integrity, reliability, and client‑service mindset</p></li><li><p>Understands international expectations for accuracy, professionalism, and client experience</p></li></ul>
<p><h4>Job summary</h4>
<p>Drives revenue to achieve hotel’s topline goals for each of their represented hotels by proactively soliciting all business segments; to include new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. Focuses on properties BT pricing strategy. Provides property support by coordinating and executing property internal mining efforts at assigned hotels. Partners with leadership to ensure competitive sales strategies are in place for the hotel and stay competitive within the market by aligning on sales activities to generate business and communicate real-time competitor intel. Reports directly to property sales leader (ASL or DOS/DOSM) and works closely with the hotel general managers, focuses on sales driven tasks. May work with local sales and U.S. account sales/GSO teams to drive production from targeted high priority accounts including maximizing special corporate business within the represented marketplace.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience required:</strong></p>
<ul>
<li>High school diploma or GED; 2 years experience in sales and marketing, guest services, front desk, or related professional area. OR</li>
<li>2-year degree from an accredited university in business administration, marketing, hotel and restaurant management, or related major; no work experience required.</li>
</ul>
<p><strong>Preferred:</strong></p>
<ul>
<li>4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific business segments (e.g., group, catering, transient); knowledge of the hospitality industry.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Managing sales activities</strong></p>
<ul>
<li>Works with property sales leader (ASL or DOS/DOSM) in identifying the top accounts of each stakeholder hotel, determine account deployment structure, identify key buyers within each account, and coordinate efforts to drive demand and pull-through business from the accounts for the stakeholder hotels.</li>
<li>Assist property sales leader in identifying share shift targets.</li>
<li>Ensures effective and efficient funnel management through available systems and collaborating with multi-hotel sales.</li>
<li>Manages daily status change reports to help close on hotel business.</li>
<li>May work with local sales, U.S. account sales/GSO teams to drive production from targeted high priority accounts including maximizing special corporate business within the represented marketplace.</li>
<li>Provides property support by coordinating and executing property internal mining efforts to assigned hotels.</li>
<li>Solicits new business from non-deployed small business accounts, reader boards, and leads sent through internal referral mechanisms.</li>
<li>Solicits potential new accounts or business opportunities by leveraging business intelligence provided by sales & marketing planning and support or other third-party data sources to generate leads.</li>
<li>Utilizes internal lead referral tools (e.g., eProspecting Portal) to solicit new business opportunities and contacts.</li>
<li>Ensures hotel has property lead generation program to identify new business.</li>
<li>Re-solicits non-deployed realized opportunities, including turndowns, lost opportunities, and actualized business when appropriate.</li>
<li>Drives customer satisfaction through daily interactions (e.g., solicitations, re-solicitations, account calls, site inspections, new business calls, face to face activities, etc.).</li>
<li>Conducts customer facing sales activities on behalf of the hotels in partnership with property coordinator/resource as appropriate (e.g., lunch and learns, social hours, company of the month activities, local industry events, convention and visitors bureau (CVB) activities, etc.).</li>
<li>Conducts site inspections for customer accounts as appropriate.</li>
<li>Maintains complete and up-to-date lead information on each account in CI/TY SFA Web and EMPOWER to verify accurate reporting and customer base information.</li>
<li>Qualifies and maintains customer’s long-term business potential and refers customers to market, field, hotel or national sales office, as required.</li>
<li>Verifies accurate and timely lead turnover to other sales channels and partners closely with the multi-hotel sales to ensure qualified leads are entered into CI/TY SFA Web.</li>
<li>Leverages MI leads for out of org, non-deployed accounts.</li>
<li>Presents stakeholder hotel benefits and features based on customer needs.</li>
<li>Understands and utilizes all business processes written in support of the sales organization.</li>
<li>Utilizes negotiation skills and creative selling abilities to uncover new business.</li>
<li>Uses all information systems (e.g., CI/TY SFA Web, MRDW, MarRFP-SAPP, Hoteligence, Account Relationship Management (ARM)) to research the deployment and value of the accounts deemed important for stakeholder hotels.</li>
<li>Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) to sell effectively against the competition.</li>
<li>Communicates trends, opportunities, and market changes to appropriate parties, as needed.</li>
<li>Leverages all available sales channels (e.g., marriott.com, group and transient intermediaries, field sales, worldwide reservation offices, etc.) to optimize sales revenues.</li>
<li>Understands and actively utilizes company marketing initiatives/incentives to convert cold leads to warm leads.</li>
<li>Tracks weekly activities and relationship to revenue and room night production.</li>
<li>Sets day-to-day priorities to complete assigned responsibilities.</li>
<li>Actively participates and contributes to sales strategy meetings as appropriate.</li>
<li>Adjusts to significant variation in daily workload through independent prioritization.</li>
<li>Drives revenue from local non-deployed accounts for the hotels the sales executive represents by proactively soliciting new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads.</li>
<li>Activates local tactics for deployed accounts to pull-through local buyer needs. Communicates best practices for generating creative revenue opportunities.</li>
<li>Performs other duties as appropriate.</li>
</ul>
<p><strong>Building successful relationships</strong></p>
<ul>
<li>Leverages deployed account resources to drive business for properties for identified hotels to pull-through business to grow account share.</li>
<li>Participates in community and hotel networking events (e.g., Rotary Clubs, RI social hours, Chamber of Commerce, etc.).</li>
<li>Visits neighborhood target and local small business accounts and coordinates follow up efforts.</li>
<li>Coordinates with property sales leader to understand needs and priorities of stakeholder hotels to identify focus areas.</li>
<li>Works collaboratively with all sales channels (e.g., the multi-hotel sales, account sales and global sales) to establish coordinated sales efforts that are complementary, and not duplicative.</li>
<li>Handles customer care issues and as necessary, refers them to the appropriate owner.</li>
<li>Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</li>
<li>Services customers to obtain and grow share of the account.</li>
<li>Executes and supports the company’s customer service standards.</li>
<li>Engages in property related events that support the development of new accounts (e.g., general manager (GM) reception, concierge level hospitality, etc.).</li>
<li>Performs other duties, as assigned, to meet business needs.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p></p><p></p>
<p>We are looking for <b>Require Oil Rigs Executive</b></p><p>Candidate require experience in Petrol pump operation and maintenance . also require certificate NEBOSH Certificate .</p><p><strong>Desired Candidate Profile</strong></p><p>Candidate require experience in Petrol pump operation and maintenance . also require certificate NEBOSH Certificate .</p>
<p>We have been mandated by a large conglomerate into Iron & Steel Business for the mentioned role. Position Details: Position Title: Assistant Manager- Accounts Qualification: B. Com/ M. Com (Full Time) Experience: 7- 12 years of relevant experience in accounting and finance, preferably in the steel, manufacturing, or process industry. Location: Oman Role Overview: The incumbent will be responsible to manage day-to-day accounting operations, financial reporting, invoicing, reconciliations, and compliance activities. The ideal candidate should have experience in SAP, financial accounting, MIS reporting, and manufacturing accounting practices. The role requires close coordination with cross-functional teams to ensure accurate financial records and timely reporting. Key Responsibilities: Handle day-to-day general accounting activities and maintain accurate books of accounts. Prepare monthly, quarterly, and annual Balance Sheets and financial statements. Manage journal entries, ledger scrutiny, and account reconciliations. Process and verify debit and credit transactions. Review and process vendor invoices, customer invoices, and payment documentation. Ensure timely month-end and year-end closing activities. Prepare MIS reports and financial reports for management review. Maintain accounting records in SAP and ensure data accuracy. Coordinate with internal and external auditors during audits. Ensure compliance with company policies, accounting standards, and statutory requirements. Support budgeting, financial analysis, and other finance-related activities as assigned. Required Skills Strong knowledge of General Accounting and Financial Reporting. Sound understanding of Balance Sheet preparation and finalization of accounts. Proficiency in debit/credit accounting principles and ledger management. Experience in invoice processing and account reconciliation. Good exposure to MIS reporting. Hands-on experience with SAP (FI/CO). Proficiency in MS Excel and other Microsoft Office applications. Strong analytical, communication, and problem-solving skills.</p><p><strong>Desired Candidate Profile</strong></p><p>The incumbent will be responsible to manage day-to-day accounting operations, financial reporting, invoicing, reconciliations, and compliance activities. The ideal candidate should have experience in SAP, financial accounting, MIS reporting, and manufacturing accounting practices. The role requires close coordination with cross-functional teams to ensure accurate financial records and timely reporting.</p><p>Key Responsibilities:</p><ul><li>Handle day-to-day general accounting activities and maintain accurate books of accounts.</li><li>Prepare monthly, quarterly, and annual Balance Sheets and financial statements.</li><li>Manage journal entries, ledger scrutiny, and account reconciliations.</li><li>Process and verify debit and credit transactions.</li><li>Review and process vendor invoices, customer invoices, and payment documentation.</li><li>Ensure timely month-end and year-end closing activities.</li><li>Prepare MIS reports and financial reports for management review.</li><li>Maintain accounting records in SAP and ensure data accuracy.</li><li>Coordinate with internal and external auditors during audits.</li><li>Ensure compliance with company policies, accounting standards, and statutory requirements.</li><li>Support budgeting, financial analysis, and other finance-related activities as assigned.</li></ul><p>Required Skills</p><ul><li>Strong knowledge of General Accounting and Financial Reporting.</li><li>Sound understanding of Balance Sheet preparation and finalization of accounts.</li><li>Proficiency in debit/credit accounting principles and ledger management.</li><li>Experience in invoice processing and account reconciliation.</li><li>Good exposure to MIS reporting.</li><li>Hands-on experience with SAP (FI/CO).</li><li>Proficiency in MS Excel and other Microsoft Office applications.</li><li>Strong analytical, communication, and problem-solving skills.</li></ul>
<p>Require Internal Auditor for CA Firm in Oman. Candidates must require Chartered Accountant degree with experience in Internal Audit . Interested candidates Please email your CV on</p><p><strong>Desired Candidate Profile</strong></p><p>Candidates must require Chartered Accountant degree with experience in Internal Audit .</p>
<p><b>Role & responsibilities</b></p><p><br></p><p><br></p><p>Develop and implement innovative recruiting strategies to attract top talent in a competitive market.</p><p>Candidate Sourcing & Screening</p><p>Screen CVs based on job descriptions, competency requirements, and GCC experience</p><p>Conduct initial HR interviews to evaluate technical skills, communication, and cultural fit.</p><p>Conduct thorough interviews and assessments to evaluate candidates' qualifications and cultural fit.</p><p>Manage the entire recruitment process, from job posting to onboarding, ensuring a seamless experience for candidates.</p><p>Collaborate with hiring managers to identify specific hiring needs and tailor recruitment efforts accordingly.</p><p>Offer Management & Hiring Documentation</p><p>Prepare offer letters, contracts, and salary structures as per company policy</p><p>Ensure compliance with Oman Labor Law and company HR procedures</p><p>Onboarding & Induction</p><p>•Manage onboarding activities including orientation, documentation, and policy briefing</p><p><br></p><p><b>Preferred candidate profile</b></p><p><br></p><p><br></p><p>Bachelor's degree in Human Resources, Business Administration, or a related field is preferred.</p><p>2-8 years of experience in recruitment or talent acquisition, preferably within Facility Management, Construction & Catering industries desired.</p><p>Relevant certifications such as PHR, SHRM-CP, or equivalent are considered a strong asset.</p><p>Experience with applicant tracking systems (ATS) and HR software to streamline recruitment processes.</p><p><strong>Desired Candidate Profile</strong></p><h2>Preferred candidate profile</h2><p>Bachelor's degree in Human Resources, Business Administration, or a related field is preferred. 2-8 years of experience in recruitment or talent acquisition, preferably within Facility Management, Construction & Catering industries desired. Relevant certifications such as PHR, SHRM-CP, or equivalent are considered a strong asset. Experience with applicant tracking systems (ATS) and HR software to streamline recruitment processes.</p>
<p>We are hiring experienced Field Sales Executives for a leading FMCG distribution company in Oman. The selected candidates will be responsible for promoting a wide portfolio of food, beverage, and consumer products across retail, wholesale, modern trade, general trade, and HORECA channels. The role requires building strong customer relationships, expanding market coverage, achieving sales targets, and ensuring excellent product availability across the assigned territory.</p><p>Roles & Responsibilities:</p><ul><li>Promote and sell FMCG products to retail outlets, supermarkets, wholesalers, and HORECA customers.</li><li>Generate sales orders and achieve monthly sales and distribution targets.</li><li>Develop new business opportunities and expand the customer base.</li><li>Build and maintain strong relationships with existing customers.</li><li>Ensure product availability, visibility, merchandising, and shelf presence at customer outlets.</li><li>Introduce new products and execute promotional activities.</li><li>Monitor competitor activities, pricing, and market trends.</li><li>Coordinate with warehouse, logistics, and merchandising teams to ensure timely product delivery.</li><li>Ensure timely collection of payments as per company policy.</li><li>Prepare daily sales reports, customer visit reports, and market feedback.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree or Master's Degree.</li><li>26 years of experience in FMCG field sales or distribution.</li><li>Experience handling Retail, General Trade, Modern Trade, or HORECA customers.</li><li>Strong communication, negotiation, and customer relationship management skills.</li><li>Ability to achieve sales targets and develop new business.</li><li>GCC/Oman FMCG market experience is an added advantage.</li><li>Valid Oman Driving Licence or Original GCC Driving Licence preferred.</li></ul>
<p>The Senior Planning Engineer is responsible for overseeing and coordinating the planning aspects of the project.The primary role is to create and manage project schedules,develop plans, and ensure that projects are completed on time and within budget</p>
<p>The successful candidate will oversee the hospital's engineering and maintenance department, ensuring the efficient operation of all critical systems, including HVAC, electrical, plumbing, medical gas, fire safety, generators, and building infrastructure. The role also involves leading maintenance teams, managing preventive maintenance programs, ensuring compliance with healthcare standards, and overseeing budgets, contracts, and facility improvement projects.</p>
<p>A Engineer</p><p>Degree/Diploma in Mechanical/Electrical/Air Conditioning Engineering.</p><p>8-10 years of HVAC testing, pre-commissioning, commissioning, and TAB experience.</p><p>Hands-on experience with chillers, AHUS, FCUs, VRF/VRV, chilled water systems, BMS, and HVAC controls.</p><p>Knowledge of ASHRAE, CIBSE, BSRIA, NEBB, SMACNA, and HSE standards.</p><p>Commission chilled water systems, BMS, HVAC controls, and electrical systems.</p><p>Conduct Functional Performance Testing (FPT) and troubleshoot HVAC issues</p>
<p><b>HVAC Commissioning Supervisor</b></p><p>Diploma in Mechanical/Electrical/Air Conditioning Engineering</p><p>8+ years of experience in HVAC installation, testing, pre-commissioning, and commissioning.</p><p>Hands-on experience with chillers, AHUS, FCUS, cooling towers, chilled water systems, and BMS.</p><p>Knowledge of air & water balancing and commissioning standards (ASHRAE, CIBSE, NEBB, BSRIA).</p><p>Lead HVAC testing, pre-commissioning, and commissioning activities.</p><p>Commission chilled water systems, BMS, and HVAC control systems.</p><p>Salary: 275-355 OMR + OTHER BENEFITS</p><p>Direct Interview is Scheduled for 02 August.</p>
<p>QUANTITY SURVEYOR - MEP PROJECTS</p><p>Graduate in Mechanical/Electrical Engineering.</p><p>➤ 10+ years of experience in MEP quantity surveying and commercial management.</p><p>➤ Experience in post-tender QS, IPAs, variations, EOT claims, subcontractor billing, and final accounts.</p><p>➤ Manage project costs, valuations, variations, and claims.</p><p>Prepare monthly progress payments (IPAs), cash flow, and commercial reports.</p><p>Review subcontractor/supplier bills and contract documentation</p><p>Salary: 900-1000 OMR + OTHER BENEFITS</p>
<p>We are seeking an experienced Resident Network & Security Support Engineer to join our team and provide dedicated onsite support at the Development Bank in Muscat. The successful candidate will be responsible for managing, maintaining, and supporting the organization's enterprise network and security infrastructure, ensuring high availability, optimal performance, and secure operations. This is a customer-facing resident role requiring strong hands-on expertise in Cisco networking technologies and Fortinet security solutions. The engineer will handle day-to-day operational support, incident management, troubleshooting, security operations, and infrastructure optimization while working closely with the customer's IT team to ensure business continuity and service excellence. Provide onsite operational support for the customer's enterprise network and security infrastructure. Configure, manage, and troubleshoot Cisco switches and enterprise networking equipment. Administer, monitor, and maintain Fortinet firewalls and security appliances. Monitor network performance, availability, and security to ensure optimal service delivery. Diagnose and resolve network connectivity, switching, routing, and firewall-related issues. Respond to incidents, perform root cause analysis, and implement corrective actions. Perform network and security configuration changes following approved change management procedures. Ensure compliance with security policies, standards, and best practices. Coordinate with vendor support teams, including Cisco and Fortinet, for issue escalation and resolution. Maintain accurate technical documentation, including network diagrams, configurations, and operational procedures. Perform preventive maintenance, firmware upgrades, and health checks on network and security devices. Collaborate with customer stakeholders to support infrastructure improvements and operational requirements. Provide timely status updates, technical reports, and recommendations to the customer and project management team. Participate in planned maintenance activities and provide support during critical incidents when required.</p><p><strong>Desired Candidate Profile</strong></p>Provide onsite operational support for the customer's enterprise network and security infrastructure. <br> Configure, manage, and troubleshoot Cisco switches and enterprise networking equipment. <br> Administer, monitor, and maintain Fortinet firewalls and security appliances. <br> Monitor network performance, availability, and security to ensure optimal service delivery. <br> Diagnose and resolve network connectivity, switching, routing, and firewall-related issues. <br> Respond to incidents, perform root cause analysis, and implement corrective actions. <br> Perform network and security configuration changes following approved change management procedures. <br> Ensure compliance with security policies, standards, and best practices. <br> Coordinate with vendor support teams, including Cisco and Fortinet, for issue escalation and resolution. <br> Maintain accurate technical documentation, including network diagrams, configurations, and operational procedures. <br> Perform preventive maintenance, firmware upgrades, and health checks on network and security devices. <br> Collaborate with customer stakeholders to support infrastructure improvements and operational requirements. <br> Provide timely status updates, technical reports, and recommendations to the customer and project management team. <br> Participate in planned maintenance activities and provide support during critical incidents when required.