Shangri-La Barr Al Jissah Resort, Muscat
Muscat, Sultanate of Oman
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, a wide variety of recreational facilities, and a spa with 12 treatment villas.
Summary
The Housekeeping Room Attendant at Shangri-La Barr Al Jissah, Muscat, ensures that guest rooms, corridors, and public areas meet the highest standards of cleanliness, comfort, and presentation. This role is vital in creating a luxurious and welcoming environment for all guests, contributing directly to their overall experience.
Key Responsibilities
- Clean, dust, and sanitize guest rooms following detailed standards and procedures, including beds, bathrooms, furniture, and floors.
- Change bed linens and towels, ensuring they are fresh and neatly arranged.
- Check for and report any maintenance issues or safety hazards in rooms to the appropriate department.
- Ensure all room amenities are replenished and in perfect condition, such as toiletries, stationery, and minibar items (if applicable).
- Pay meticulous attention to detail to ensure rooms are spotless, from the corners of the ceiling to the baseboards.
- Follow specific instructions for special room setups like VIP treatments or turndown service.
- Provide excellent customer service by responding to guest requests or complaints courteously and efficiently.
- Communicate effectively with guests, offering information or assistance as needed.
- Keep track of cleaning supplies and amenities, reporting when stocks are low to supervisors or the inventory team.
- Collaborate with other housekeeping staff to ensure timely room turnovers and maintain cleanliness in public areas.
- Participate in team briefings and training sessions to stay updated on new cleaning techniques or hotel policies.
Requirements
- At least 1 year of experience in a a luxury Five Star Hotel.
- Excellent communication and interpersonal skills with a guest-oriented approach.
- Strong interpersonal skills for interacting with guests and team members.
- Basic knowledge of cleaning products and techniques, with an emphasis on safety and environmental impact.