وظائف مطورى واجهة مستخدم

<p>The Team Leader, IT Network &amp; Infrastructure is responsible for leading and governing IT Infrastructure, IT Network, and IT Service Desk functions, ensuring secure, reliable, and high-performing enterprise IT services across on-premises, cloud, and hybrid environments. The role drives availability, scalability, and disaster recovery readiness while ensuring efficient end-user support, seamless connectivity, and continuity of business-critical operations.</p><p>The position will act in accordance with the OQ8 s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p>Infrastructure &amp; Cloud:</p><ul><li>Lead the architecture, design, and operations of enterprise infrastructure across on-premises, cloud, and hybrid environments, ensuring scalability, security, high availability, and disaster recovery readiness.</li></ul><p>Identity &amp; Security:</p><ul><li>Oversee identity and access management (AD, Azure AD/Entra ID), ensuring secure, compliant access control and governance across all platforms.</li></ul><p>Virtualization &amp; Data Center:</p><ul><li>Manage compute, virtualization (VMware), storage, and data center technologies, including capacity planning, lifecycle management, and performance optimization.</li></ul><p>Backup &amp; Disaster Recovery:</p><ul><li>Ensure robust backup, recovery, and disaster recovery capabilities aligned with RPO/RTO targets, including regular testing and compliance with regulatory requirements.</li></ul><p>Networking:</p><ul><li>Oversee enterprise network infrastructure, ensuring resilient, secure, and high-performing connectivity across all environments.</li></ul><p>Operating Systems &amp; Platforms:</p><ul><li>Manage Windows and Linux environments, supporting performance, patching, and hybrid platforms including containers where applicable.</li></ul><p>Service Desk &amp; IT Operations:</p><ul><li>Lead IT Service Desk operations, ensuring efficient incident and request management, high service quality, SLA compliance, and a strong end-user experience.</li></ul><p>Governance &amp; Vendor Management:</p><ul><li>Act as the technical escalation point, manage vendors and service providers, define SLAs and operational models, and ensure successful delivery of infrastructure initiatives.</li></ul>Key interactions<ul><li>Internal: Corporate Services and all OQ8 Functions</li><li>External: Staffing specialized Contractors, Vendors &amp; Suppliers</li></ul>Notable Working Conditions. Office environment, intensive computer screen use, sporadic visits to operation site.<p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 10+ years in IT infrastructure within large enterprise setup. Experience in Oil &amp; Gas sector is good to have, or relevant Field</li><li>5+ years in a senior/lead role covering data centre, cloud/hybrid, identity, networking, virtualization, storage, and HA/DR ready environments.</li><li>Proven experience designing and operating highly available, resilient infrastructure aligned to RPO/RTO targets.</li><li>Hands on expertise in Microsoft AD/Azure AD, VMware, Azure IaaS, SAN/NAS/Tape, Networking, Windows &amp; Linux, and Enterprise Backup.</li><li>Experience leading teams, managing multiple vendors, and supporting 24 7 mission critical services.</li><li>IT Service Management Experience(ITIL-based): Applying basic ITIL processes (incident, request, change), to managing service performance and SLAs, and ultimately leading and optimizing end-to-end IT service delivery aligned with business objectives.</li><li>Strong people leadership and team management capability.</li><li>Clear, confident communication and stakeholder engagement across technical and business teams.</li><li>Strategic and analytical thinker with sound commercial awareness.</li><li>Ability to lead multiple initiatives in complex, 24 7 operational environments.</li><li>Strength in relationship building, cross functional collaboration, and vendor interaction.</li><li>Effective business and process analysis translating requirements into infrastructure outcomes.</li><li>Excellent problem solving, organization, and decision making skills under pressure.</li><li>Strategic leadership</li><li>Strong in Building IT infrastructure.</li><li>High availability and disaster recovery mindset.</li><li>Strong analytical and problem-solving ability.</li><li>Ability to operate in complex enterprise and shared services environments.</li><li>Excellent communication and stakeholder engagement.</li><li>Infrastructure project delivery and execution (planning, coordination, delivery).</li><li>Structured systems analysis and infrastructure design.</li><li>Data centre and advanced infrastructure technical depth.</li><li>Contract and vendor management (review, governance, delivery oversight).</li><li>Quality driven execution with adherence to IT best practices and accuracy.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Supports the day-to-day execution of general ledger impacted processes, including support to clients as they work with and understand these processes. Performs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 4-year bachelor's degree in Finance and Accounting or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Managing Work, Projects, and Policies&nbsp;<br>• Coordinates and implements accounting work and projects as assigned.<br>• Coordinates, implements and follows up on Accounting SOP audits for all areas of the property.<br>• Complies with all applicable laws related to fraud and collection procedures.<br>• Generates and provides accurate and timely results in the form of reports, presentations, etc.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.<br>• Balances credit card ledgers.<br>• Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary.<br>Maintaining Finance and Accounting Goals<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Submits reports in a timely manner, ensuring delivery deadlines.<br>• Ensures profits and losses are documented accurately.<br>• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.<br>• Maintains a strong accounting and operational control environment to safeguard assets.<br>• Completes period end function each period.<br>• Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.<br>Demonstrating and Applying Accounting Knowledge&nbsp;<br>• Demonstrates knowledge of job-relevant issues, products, systems, and processes.<br>• Demonstrates knowledge of return check procedures.<br>• Demonstrates knowledge of the Gross Revenue Report.<br>• Demonstrates knowledge and proficiency with write off procedures.<br>• Demonstrates knowledge and proficiency with consolidated deposit procedures.<br>• Keeps up-to-date technically and applying new knowledge to your job.<br>• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.<br>• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.<br>Leading Accounting Teams&nbsp;<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Motivates and provides a work environment where employees are productive.<br>• Imposes deadlines and delegates tasks.<br>• Provides an "open door policy" and is highly visible in areas of responsibility.<br>• Understands how to manage in a culturally diverse work environment.<br>• Manages the quality process in areas of customer service and employee satisfaction.<br>Managing and Conducting Human Resources Activities<br>• Interviews, selects and trains employees.<br>• Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status.<br>• Follows progressive discipline procedures as appropriate.<br>• Provides for the safety and security of the employees or the property.<br>• Monitors employee attendance and records absences/tardiness.<br>• Helps direct supervisors to achieve their own development goals.<br>• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Demonstrates personal integrity.<br>• Uses effective listening skills.<br>• Demonstrates self confidence, energy and enthusiasm.<br>• Manages group or interpersonal conflict effectively.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Manages time well and possesses strong organizational skills.<br>• Presents ideas, expectations and information in a concise, well organized way.<br>• Uses problem solving methodology for decision making and follow up.<br>• Makes collections calls if necessary.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun. <br>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p>Al Ghafa is seeking a motivated Junior IT &amp; Automation Associate to support the company's digital transformation initiatives. The role is ideal for an early-career professional who is passionate about technology, eager to learn, and committed to developing practical automation and IT solutions that improve productivity and operational efficiency.</p><p><b><br></b></p><p><b>Tasks and Responsibilities:</b></p><ul><li>Execute the company's strategic IT vision for automation across all departments and sectors, leveraging RPA bots, AI tools, and modern platforms to streamline tasks and improve efficiency.</li><li>Design and implement a secure, user-friendly customer-facing portal that supports document uploads, real-time tracking of service requests, and dashboard visualizations.</li><li>Develop backend systems, including databases and OCR engines, to extract structured data from scanned documents and other inputs as required for automated processing.</li><li>Build or integrate automation bots (e.g., Selenium, Power Automate, UiPath) to perform tasks such as filling out and submitting forms, uploading documents, and completing payments on government portals or other internal/external platforms.</li><li>Automate invoice processing and data entry workflows using AI-powered OCR tools to eliminate manual data entry and improve accuracy in financial operations.</li><li>Develop and deploy AI-based tools and API-driven automations for HR tasks, including overtime tracking, attendance logging, and other administrative functions.</li><li>Integrate UniFi infrastructure (e.g., UDM, NAS, user access tracking) with Microsoft services (e.g., Power BI, Entra ID sync) to create a seamless and scalable digital environment for both employees and customers.</li><li>Document all systems, processes, and configurations, and conduct knowledge transfer sessions to ensure a smooth handover and long-term sustainability of implemented solutions.</li><li>Participate in internal training and mentoring sessions to expand technical skills and industry knowledge.</li><li>Contribute ideas and solutions to enhance efficiency, user experience, and system performance.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><b>Qualifications and Experience:</b></p><ul><li>Experience: 2-4 years</li><li>Bachelor's degree in computer science, Information Technology, Software Engineering, or related field.</li><li>Basic understanding of one or more of the following: Microsoft Power Platform (Power Automate, Power Apps, Power BI) Python or JavaScript programming Cloud or AI services (Azure, Google Cloud, or similar)</li><li>Eagerness to learn, explore new technologies, and develop practical IT solutions.</li><li>Strong problem-solving skills, attention to detail, and ability to work collaboratively.</li><li>Positive attitude, adaptability, and a passion for continuous learning.</li></ul><p>Note: We thank all applicants for their interest, however only those candidates who are shortlisted will be contacted</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.<br>ai/) and build conversational bots and messaging-platform integrations within our hybrid AI + human environment.<br> In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users.<br> This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> About the Role This is a freelance role for a Tendem project.<br> As a Bot Developer, you'll design, build, and refine messaging bots across WhatsApp, Telegram, Discord, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.<br> Key Responsibilities Build bots for WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, and similar messaging platforms.<br> Design and implement conversational flows, dialogue state, and fallback handling.<br> Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.<br> Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).<br> Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).<br> Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling.<br> Implement logging, monitoring, and recovery so bots stay healthy in production.<br> Requirements and benefits Educational qualifications At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows.<br> We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences.<br> Strong problem-solving skills, attention to detail, and the ability to work independently are essential.<br> Technical Skills (Essential) At least 1 year of hands-on experience building bots for major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required Strong command of Python or Node.<br>js for backend bot logic.<br> Solid experience with REST APIs, webhooks, OAuth, and async request handling.<br> Experience with relational or NoSQL databases for storing conversation state and user data.<br> Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.<br> Understanding of platform-specific limits, message templates, and approval flows (e.<br>g., WhatsApp template messages).<br> Experience with hosting and deployment (Docker, serverless, VPS, or PaaS) Additional requirements Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.<br> Self-directed work ethic with the ability to design and ship complete bots independently.<br> Portfolio or examples of bots you've built (required).<br> English proficiency: Upper-intermediate (B2) or above (required).<br> Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $60 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>

<p>The Team Leader, IT Network &amp; Infrastructure is responsible for leading and governing IT Infrastructure, IT Network, and IT Service Desk functions, ensuring secure, reliable, and high-performing enterprise IT services across on-premises, cloud, and hybrid environments. The role drives availability, scalability, and disaster recovery readiness while ensuring efficient end-user support, seamless connectivity, and continuity of business-critical operations.</p><p>The position will act in accordance with the OQ8 s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p><strong>Infrastructure &amp; Cloud:</strong></p><p>Lead the architecture, design, and operations of enterprise infrastructure across on-premises, cloud, and hybrid environments, ensuring scalability, security, high availability, and disaster recovery readiness.</p><p><strong>Identity &amp; Security:</strong></p><p>Oversee identity and access management (AD, Azure AD/Entra ID), ensuring secure, compliant access control and governance across all platforms.</p><p><strong>Virtualization &amp; Data Center:</strong></p><p>Manage compute, virtualization (VMware), storage, and data center technologies, including capacity planning, lifecycle management, and performance optimization.</p><p><strong>Backup &amp; Disaster Recovery:</strong></p><p>Ensure robust backup, recovery, and disaster recovery capabilities aligned with RPO/RTO targets, including regular testing and compliance with regulatory requirements.</p><p><strong>Networking:</strong></p><p>Oversee enterprise network infrastructure, ensuring resilient, secure, and high-performing connectivity across all environments.</p><p><strong>Operating Systems &amp; Platforms:</strong></p><p>Manage Windows and Linux environments, supporting performance, patching, and hybrid platforms including containers where applicable.</p><p><strong>Service Desk &amp; IT Operations:</strong></p><p>Lead IT Service Desk operations, ensuring efficient incident and request management, high service quality, SLA compliance, and a strong end-user experience.</p><p><strong>Governance &amp; Vendor Management:</strong></p><p>Act as the technical escalation point, manage vendors and service providers, define SLAs and operational models, and ensure successful delivery of infrastructure initiatives.</p><p><strong>Key interactions</strong></p><p>Internal: Corporate Services and all OQ8 Functions</p><p>External: Staffing specialized Contractors, Vendors &amp; Suppliers</p><p>Notable Working Conditions. Office environment, intensive computer screen use, sporadic visits to operation site.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum Qualifications for this position is a Bachelor s degree in Engineering - Computer Science, Information Technology, or related field.</p><p>Excellent knowledge of written, read, and spoken English (required) | Arabic - Native (desirable)</p><p>Minimum 10+ years in IT infrastructure within large enterprise setup. Experience in Oil &amp; Gas sector is good to have, or relevant Field</p><p>5+ years in a senior/lead role covering data centre, cloud/hybrid, identity, networking, virtualization, storage, and HA/DR ready environments.</p><p>Proven experience designing and operating highly available, resilient infrastructure aligned to RPO/RTO targets.</p><p>Hands on expertise in Microsoft AD/Azure AD, VMware, Azure IaaS, SAN/NAS/Tape, Networking, Windows &amp; Linux, and Enterprise Backup.</p><p>Experience leading teams, managing multiple vendors, and supporting 24 7 mission critical services.</p><p>IT Service Management Experience(ITIL-based): Applying basic ITIL processes (incident, request, change), to managing service performance and SLAs, and ultimately leading and optimizing end-to-end IT service delivery aligned with business objectives.</p><p><strong>Soft &amp; Leadership :</strong></p><p>Strong people leadership and team management capability.</p><p>Clear, confident communication and stakeholder engagement across technical and business teams.</p><p>Strategic and analytical thinker with sound commercial awareness.</p><p>Ability to lead multiple initiatives in complex, 24 7 operational environments.</p><p>Strength in relationship building, cross functional collaboration, and vendor interaction.</p><p>Effective business and process analysis translating requirements into infrastructure outcomes.</p><p>Excellent problem solving, organization, and decision making skills under pressure.</p><p><strong>Core Competencies :</strong></p><p>Strategic leadership</p><p>Strong in Building IT infrastructure.</p><p>High availability and disaster recovery mindset.</p><p>Strong analytical and problem-solving ability.</p><p>Ability to operate in complex enterprise and shared services environments.</p><p>Excellent communication and stakeholder engagement.</p><p>Infrastructure project delivery and execution (planning, coordination, delivery).</p><p>Structured systems analysis and infrastructure design.</p><p>Data centre and advanced infrastructure technical depth.</p><p>Contract and vendor management (review, governance, delivery oversight).</p><p>Quality driven execution with adherence to IT best practices and accuracy.</p>

<p><h4>Description</h4> <p>We are seeking a highly motivated market data specialist to join our client's IT team in Muscat. This role is responsible for managing, governing, and optimising the bank’s market data services across all business units.</p> <p>You will play a critical role in ensuring market data is accurately sourced, cost-efficiently managed, and used in full compliance with vendor licensing agreements. This is an excellent opportunity to work closely with leading global data providers and contribute to enterprise-wide data strategy and transformation initiatives.</p> <h4>Key responsibilities</h4> <p><strong>Market data vendor & contract management</strong><br> Act as the primary relationship owner for global market data vendors (e.g. Bloomberg, Refinitiv, exchanges, rating agencies, and news providers)<br> Manage vendor contracts, renewals, amendments, and licensing agreements<br> Oversee subscriptions, user access, entitlements, and permissions</p> <p><strong>Data quality, compliance & governance</strong><br> Monitor and ensure the integrity, availability, and accuracy of market data<br> Ensure compliance with vendor licensing terms and usage policies<br> Track user consumption and proactively align usage with entitled services<br> Support and coordinate vendor audits and remediation activities<br> Identify opportunities to optimise costs and licensing structures</p> <p><strong>Platform & feed management</strong><br> Administer enterprise market data platforms (e.g. Bloomberg B-PIPE, BDL, Refinitiv EMS)<br> Lead onboarding of new data feeds and services in collaboration with internal teams and vendors<br> Produce and maintain accurate usage and compliance reporting</p> <p><strong>Controls & optimisation</strong><br> Conduct periodic reviews and recertification of market data services<br> Identify unused or underutilised subscriptions and implement optimisation plans<br> Drive continuous improvement in data governance and cost efficiency</p> <p><strong>Projects & documentation</strong><br> Support key technology and transformation initiatives (CTB/RTB), including system implementations<br> Maintain clear documentation, knowledge base materials, and user guidance for market data services</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree in finance, economics, banking, mathematics, statistics, computer science, information systems, data analytics, or a related discipline.</li> <li>Postgraduate qualification in finance, financial engineering, or data analytics is an advantage.</li> <li>Minimum 4 years of relevant experience in market data, financial markets, or banking IT.</li> <li>Solid knowledge of primary market data providers and their key services, including Bloomberg (B-Pipe, BDL, Terminal), Refinitiv (EMS, DSS, Eikon), and Quanthouse.</li> <li>Sound understanding of financial markets, exchange operations, primary financial instruments, and key index types.</li> <li>Demonstrated experience in large-scale IT projects and system implementations is an advantage.</li> </ul> <h4>Benefits</h4> <p>Contract until the end of the year.<br> Salary to be discussed.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking a highly motivated Market Data Application Support to join our client's IT team in Muscat.<br> This role is responsible for managing, governing, and optimising the Bank’s market data services across all business units.<br> You will play a critical role in ensuring market data is accurately sourced, cost-efficiently managed, and used in full compliance with vendor licensing agreements.<br> This is an excellent opportunity to work closely with leading global data providers and contribute to enterprise-wide data strategy and transformation initiatives.<br> Key Responsibilities Market Data Vendor &amp; Contract Management Act as the primary relationship owner for global market data vendors (e.<br>g. Bloomberg, Refinitiv, exchanges, rating agencies, and news providers) Manage vendor contracts, renewals, amendments, and licensing agreements Oversee subscriptions, user access, entitlements, and permissions Data Quality, Compliance &amp; Governance Monitor and ensure the integrity, availability, and accuracy of market data Ensure compliance with vendor licensing terms and usage policies Track user consumption and proactively align usage with entitled services Support and coordinate vendor audits and remediation activities Identify opportunities to optimise costs and licensing structures Platform &amp; Feed Management Administer enterprise market data platforms (e.<br>g. Bloomberg B-PIPE, BDL, Refinitiv EMS) Lead onboarding of new data feeds and services in collaboration with internal teams and vendors Produce and maintain accurate usage and compliance reporting Controls &amp; Optimisation Conduct periodic reviews and recertification of market data services Identify unused or underutilised subscriptions and implement optimisation plans Drive continuous improvement in data governance and cost efficiency Projects &amp; Documentation Support key technology and transformation initiatives (CTB/RTB), including system implementations Maintain clear documentation, knowledge base materials, and user guidance for market data services Contract until the end of the year.<br> Salary to be discussed.<br> Bachelor's degree in Finance, Economics, Banking, Mathematics, Statistics, Computer Science, Information Systems, Data Analytics, or a related discipline.<br> Postgraduate qualification in Finance, Financial Engineering, or Data Analytics is an advantage.<br> Minimum 4 years of relevant experience in market data, financial markets, or banking IT.<br> Solid knowledge of primary market data providers and their key services, including Bloomberg (B-Pipe, BDL, Terminal), Refinitiv (EMS, DSS, Eikon), and Quanthouse.<br> Sound understanding of financial markets, exchange operations, primary financial instruments, and key index types.<br> Demonstrated experience in large-scale IT projects and system implementations is an advantage.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Lead and oversee all commercial, feedstock sourcing, crude supply, logistics, and contract management activities for the business. Develop and execute commercial strategies that optimize profitability, secure reliable feedstock supply and product sales, strengthen stakeholder relationships, and ensure compliance with corporate governance and regulatory requirements.</p><p>Deliver comprehensive planning and execution of end-to-end commercial refining business in terms of crude oil purchases and products sales-related tasks under the direct supervision of head of Commercial</p><p>The position will act in accordance with the OQ8 s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines and standards, supported by an IT Technology platform, HSE standards, Oman s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p>Tasks and Responsibilities:</p><p>Lead, manage, and coordinate the Commercial Team, including Crude Supply and Product Commercial functions, ensuring alignment with the Company's strategic, operational, and financial objectives.</p><p>Develop and implement integrated commercial strategies covering feedstock procurement, refinery optimization, product commercialization, and margin enhancement across the entire refining value chain.</p><p>Oversee crude oil sourcing, supply portfolio management, and feedstock optimization activities to ensure security of supply, cost competitiveness, and operational reliability.</p><p>Direct product commercialization activities, including domestic and international sales strategies, customer relationship management, product placement, and market development initiatives.</p><p>Establish and maintain strategic relationships with crude suppliers, product customers, traders, national oil companies, government entities, terminal operators, logistics providers, and key industry stakeholders.</p><p>Lead all major commercial negotiations and oversee the drafting, review, execution, and management of crude supply agreements, product sales agreements, storage contracts, logistics agreements, and other commercial arrangements.</p><p>Ensure optimization of refinery margins by balancing feedstock economics, refinery yields, product market opportunities, logistics costs, and commercial risks.</p><p>Provide commercial leadership in pricing methodologies, crude and product valuation, formula pricing, market indexation, risk management, futures markets, and hedging strategies.</p><p>Monitor and analyze regional and international crude oil, refined products, freight, and logistics markets and provide strategic recommendations to maximize commercial value.</p><p>Guide the Commercial Team in identifying and developing new business opportunities, strategic partnerships, trading opportunities, and revenue enhancement initiatives.</p><p>Oversee end-to-end supply chain interfaces between Crude Supply, Refinery Planning, Operations, Product Marketing, Logistics, and Shipping functions to ensure seamless execution of commercial activities.</p><p>Ensure effective management of crude receipts, inventory positions, product lifting schedules, vessel nominations, logistics activities, and contractual obligations.</p><p>Provide strategic direction and governance for all quantity and quality assurance activities involving surveyors, laboratories, terminals, vessels, and inspection companies.</p><p>Lead commercial support for refinery optimization initiatives by ensuring alignment between crude procurement strategies and product marketing requirements.</p><p>Oversee customs compliance, import and export requirements, duty exemptions, regulatory approvals, and documentation processes related to crude and product transactions.</p><p>Manage and resolve commercial disputes and claims involving suppliers, customers, service providers, and counterparties, including pricing disputes, quantity and quality claims, demurrage, contractual non-performance, and settlement negotiations.</p><p>Ensure compliance with applicable laws, regulations, commercial governance standards, Incoterms (ICC Rules), sanctions requirements, and international trade practices.</p><p>Lead tendering processes, commercial evaluations, supplier/customer selection, bid analysis, and contract award recommendations in accordance with approved governance processes.</p><p>Develop and oversee commercial performance dashboards, KPIs, market intelligence reports, supply-demand analyses, and management reporting systems.</p><p>Assess commercial, operational, market, contractual, and business continuity risks and establish appropriate mitigation and contingency plans.</p><p>Act as the principal commercial interface between the Company and external stakeholders, while ensuring effective collaboration with Legal, Finance, Planning, Operations, Supply Chain, HSE, and Executive Management.</p><p>Provide commercial support and strategic advice to senior management on business development initiatives, investment opportunities, major projects, and complex commercial transactions.</p><p>Mentor, coach, and develop Commercial Team members, ensuring effective knowledge transfer, succession planning, capability development, and a high-performance culture.</p><p>Drive continuous improvement, digitalization, and optimization of commercial processes, systems, controls, and reporting tools.</p><p>Ensure all commercial activities are conducted in accordance with the Company's Mission, Vision, Values, HSE requirements, corporate governance framework, and ethical standards while supporting long-term business growth and profitability.</p><p>Develop and manage refinery product hedging policy with appointed banks and ensure OQ8 board mandate on hedging is executed.</p><p>Key interactions</p><p>Internal: (internal stakeholders) COO Office, Operations, Maintenance, Technical Services and HSSE Functional Management, Commercial Team, SCM, Finance, People, etc.</p><p>External: (External Stakeholders) Crude Oil and product traders, logistics companies, surveyors, agents, all commercial interfaces, government representatives, 3rd party contractors, etc. Notable Working Conditions. Office environment and Filed operations. Moderate to intensive computer screen use. Sporadic travel to operational areas where company operates</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education requirements Bachelor s Degree in Business (Marketing / Administration / Supply Chain), Engineering or related field.</p><p>MBA in Business, preferred.</p><p>Language requirements Excellent knowledge of written, read, and spoken English (required)</p><p>Background and experience</p><p>10 years of total experience of which over 5 years in Oil &amp; Gas industry</p><p>8 years of relevant experience in commercial, trading, logistics, market analysis, strategy, and business development</p><p>Previous work experience in GCC countries/companies</p><p>In depth knowledge of and hands-on experience with business operations in petrochemical/refinery projects, preferably in Oman and/or GCC</p><p>Experience of working for an International Joint Venture project</p><p>Excellent knowledge in Commercial &amp; Contracts aspects</p><p>Must have the potential to lead the future commercial activities of OQ8 with the capability to successfully complete actions in the project implementation and operational phases</p><p>Focus on maximizing economics/value</p><p>Good understanding of operational planning, reporting, scheduling of downstream sector activities (working with refinery planning, terminal operator, vessel/berth operations, government affairs, external service providers, among others)</p><p>Expertise in budgeting and cost control</p><p>Comprehensive knowledge about various pricing platforms (e.g. Platts, Argus, DME etc.) and market consultants (IHS, ICIS, Woodmac, Argus web portals) with ability to extract/synthesize/analyze data and information</p><p>Develop and maintain data models.</p><p>Soft &amp; Leadership</p><p>Strong Communication skill verbal and written</p><p>Commercially Driven with strong business acumen</p><p>Analytical / Quantitative / IT Skills</p><p>Negotiation skills and Commercial Acumen</p><p>Decision Making &amp; Judgement, critical thinking</p><p>Personal and Team Accountability</p><p>Accurate Reporting skills</p><p>Effective planning and organizing skills</p><p>Effective Communication skills</p><p>Problem Solving Skills</p><p>Results orientation strong drive and motivation</p><p>Planning and organizing, capable of working with little supervision</p><p>Exercising influences, developing solid working relationships</p><p>Work Prioritization even under changing business priorities</p><p>Customer and stakeholder focus.</p><p>Technical:</p><p>Familiarization of SAP or Oracle</p><p>Computer knowledge in MS Office applications like MS Word, MS Excel, Power Point, MS-Visio etc. solutions.</p><p>Well-versed and hands-on experience with Incoterms (ICC Rules) in oil market &amp; trading</p><p>Stakeholder Management (internal / external); development &amp; implementation the commercial strategy for the OQ8 project</p><p>Tendering and contracts management</p><p>Negotiate &amp; develop new strategies for feed stock sourcing that favors OQ8 margins</p><p>Lead, coach, and develop the commercial team, including Senior Commercial Experts and Commercial Specialists.</p><p>Ensure commercial practices while complying with industry norms, int l, and local regulatory requirements</p><p>Ensure strong interface / networking / relationships with all the relevant stakeholders for a smooth and seamless OQ8 commercial activity</p><p>Identify, plan, present and develop revenue growth opportunities for the Company</p><p>Analysis of regional and global crude oil and refined product markets including fundamental analysis, pricing and logistics.</p><p>Knowledge in market intelligence, economic evaluations, and strategic recommendations to senior management.</p><p></p></section>

<p>Job Description The Building Delivery Manager is the Client focal point responsible for safe, timely and quality delivery of assigned project buildings and associated facilities, from engineering and procurement through construction, pre-commissioning, commissioning support and handover. The role provides delivery assurance, supervision and close follow-up of contractors, coordinates multidisciplinary interfaces, identifies blockers early, and drives clear corrective actions with owners and due dates to protect schedule, HSE, quality and handover readiness. Site-based role with daily interface with construction, engineering, procurement, planning, HSE, QA/QC, commissioning and operations representatives. Covers end-to-end delivery of assigned buildings, including engineering maturity, procurement readiness, construction progress, quality control, HSE performance, pre-commissioning and commissioning readiness. Lead weekly multidisciplinary meetings and ensure decisions, actions, owners and due dates are recorded and followed until closure. Escalates delivery risks, blockers and deviations through factual reporting and recommended management actions. Maintain a consolidated view of delivery status for assigned buildings from engineering through commissioning handover. Follow up contractors' mobilization, staffing, site organization, workface readiness and execution priorities. Track engineering deliverables, technical queries, approvals, design maturity and field engineering support required for construction continuity. Monitor procurement and material availability for equipment, bulk materials, construction packages and subcontracted scopes affecting site progress. Monitor construction execution, productivity, progress measurement, look-ahead planning, constraints and recovery actions. Verify that HSE requirements are understood and implemented, with prompt follow-up of observations, incidents and corrective actions. Verify quality implementation, including inspection readiness, NCR management, punch list closure and compliance with approved specifications and procedures. Coordinate construction completion, mechanical completion, system prioritization and handover sequence with commissioning stakeholders. Provide concise reporting to Client management on schedule, progress, risks, HSE, quality, blockers, contractor performance and required decisions.</p><p><strong>Desired Candidate Profile</strong></p><p>Significant experience in building, infrastructure, industrial facilities or EPC project delivery, preferably in oil and gas, LNG, petrochemical or heavy industrial projects. Strong multidisciplinary coordination experience covering engineering, procurement, construction and commissioning interfaces. Demonstrated ability to challenge contractor plans, identify delivery risks and drive timely corrective actions. Good understanding of HSE, QA/QC, construction planning, progress measurement and mechanical completion principles. Strong communication skills, with the ability to report clearly, escalate factually and coordinate stakeholders without direct line authority. Site-based mindset, hands-on follow-up and strong discipline in action tracking and closure.</p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p>Purpose is to carry out tasks related to the processing of employees visas and government related documents and ensures compliance with immigration and other relevant regulations. Responsible for the daily activities related to Government Relations including visa and license applications. Maintains open lines of communication with various Government and Municipal agencies</p><p>Managing Government Relations Activities Manages and ensures that various licenses requested for hotel, hotel associates or guest are filled and obtained on time. Monitors the visa, occupational card and passport expiration of all associates. Files visa applications for guests and employees and ensures a timely approval. Maintains a weekly cost overview with detailed justification. Arranges the coordination of associates departures at the airport at the end of their contract to ensure visa cancellation. Assists the Sales Department with leads from local companies and Government institutions. Assists with all Government matters where necessary. Works with relevant government agencies or departments to ensure documents are processed properly. Managing Legal and Compliance Practices Ensures all food handling cards are filled, approved and renewed on time for all associates who have direct contact with guest. Maintains a passport &amp; visa file system in the office. Ensures that front office maintains a proper guest passport file system. Ensures compliance with regulations relevant to Government Relations transactions and activities. Provides guidance to other departments to ensure that employees have the necessary documents. Ensures employee files contain required employment paperwork, related to visas or licenses. Ensures this information is properly maintained and secured for the required length of time. Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act. Communicates property rules and regulations via the employee handbook.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience High school diploma or GED; 3 years experience in the government relations, human resources, management operations, or related professional area. OR 2-year degree from an accredited university in Government Relations, Human Resources, Business Administration, or related major; 1 year experience in the government relations, human resources, management operations, or related professional area.</p>

<p>Purpose is to carry out tasks related to the processing of employees visas and government related documents and ensures compliance with immigration and other relevant regulations. Responsible for the daily activities related to Government Relations including visa and license applications. Maintains open lines of communication with various Government and Municipal agencies</p><p>CORE WORK ACTIVITIES</p><p>Managing Government Relations Activities</p><ul><li>Manages and ensures that various licenses requested for hotel, hotel associates or guest are filled and obtained on time.</li><li>Monitors the visa, occupational card and passport expiration of all associates.</li><li>Files visa applications for guests and employees and ensures a timely approval.</li><li>Maintains a weekly cost overview with detailed justification.</li><li>Arranges the coordination of associates departures at the airport at the end of their contract to ensure visa cancellation.</li><li>Assists the Sales Department with leads from local companies and Government institutions.</li><li>Assists with all Government matters where necessary.</li><li>Works with relevant government agencies or departments to ensure documents are processed properly.</li></ul><p>Managing Legal and Compliance Practices</p><ul><li>Ensures all food handling cards are filled, approved and renewed on time for all associates who have direct contact with guest.</li><li>Maintains a passport &amp; visa file system in the office.</li><li>Ensures that front office maintains a proper guest passport file system.</li><li>Ensures compliance with regulations relevant to Government Relations transactions and activities.</li><li>Provides guidance to other departments to ensure that employees have the necessary documents.</li><li>Ensures employee files contain required employment paperwork, related to visas or licenses.</li><li>Ensures this information is properly maintained and secured for the required length of time.</li><li>Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.</li><li>Communicates property rules and regulations via the employee handbook.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience High school diploma or GED; 3 years experience in the government relations, human resources, management operations, or related professional area. OR 2-year degree from an accredited university in Government Relations, Human Resources, Business Administration, or related major; 1 year experience in the government relations, human resources, management operations, or related professional area.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><ul><li>Managing complete Facility Management contract for hard Services</li><li>Strong knowledge in MEP Operation &amp; Maintenance in Oman</li><li>To be responsible for all operations Including staff, budget and performance of the FM Services in their Contracts.</li><li>Excellent in Contract Administration </li><li>Oversee the daily operations of the Integrated Financial Management System (IFMS), ensuring data integrity and system efficiency.</li><li>Lead the implementation and maintenance of IFMS modules, including budgeting, accounting, and financial reporting, to improve financial processes.</li><li>Provide expert-level support and training to end-users on IFMS functionalities, empowering them to effectively manage financial data.</li><li>Develop and enforce financial policies and procedures within the IFMS, ensuring compliance with regulatory requirements and internal controls.</li><li>Analyze financial data within the IFMS to identify trends, anomalies, and areas for improvement in financial performance.</li><li>Manage the month-end and year-end closing processes within the IFMS, ensuring timely and accurate financial reporting.</li><li>Conduct regular audits of IFMS data and processes to ensure compliance and identify potential risks.</li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualification: B.Tech/ BE In Mechanical Engineering.</p><p>Must Have Oman Driving License</p><ul><li>Demonstrate 7+ years of progressive experience in financial management and IFMS implementation/administration, showcasing practical expertise.</li><li>Demonstrate exceptional analytical and problem-solving skills, enabling effective data analysis and issue resolution.</li><li>Display excellent communication and interpersonal skills, facilitating effective collaboration with diverse teams.</li><li>Show strong leadership abilities, with the capacity to guide and mentor a team, driving performance and fostering growth.</li><li>Exhibit proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), enhancing productivity and reporting capabilities.</li></ul><br><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Database Administration &amp; Maintenance</strong></p><ul><li><p>Install, configure, and maintain Oracle database systems (versions 8i through 11g) across Linux and MS-Windows environments</p></li><li><p>Monitor database health, performance, and availability on a daily basis</p></li><li><p>Manage database storage, tablespaces, and space allocation proactively</p></li></ul><p><strong>Performance Tuning &amp; Optimization</strong></p><ul><li><p>Perform database tuning and application tuning to ensure optimal query and system performance</p></li><li><p>Analyze and resolve performance bottlenecks using Oracle diagnostic tools (AWR, ADDM, ASH)</p></li><li><p>Manage resource allocation, user profiles, and database security configurations</p></li></ul><p><strong>High Availability &amp; Clustering</strong></p><ul><li><p>Administer and maintain active-passive clustering technologies including Windows ClusterServer, Oracle Failsafe, RedHat Cluster Manager, and Oracle Cluster One-Node</p></li><li><p>Ensure database failover readiness and business continuity planning</p></li></ul><p><strong>Data Management &amp; Migration</strong></p><ul><li><p>Plan and execute large-scale data movement, migration, and rollout activities — both online and offline</p></li><li><p>Manage backup and recovery strategies using RMAN; ensure regular testing of restore procedures</p></li></ul><p><strong>Security &amp; Compliance</strong></p><ul><li><p>Implement and enforce data privacy, confidentiality, and security controls for patient healthcare and clinical data</p></li><li><p>Ensure compliance with applicable regulatory requirements around sensitive data handling</p></li></ul><p><strong>Collaboration &amp; Support</strong></p><ul><li><p>Work closely with application teams, system administrators, and project managers to support database-related requirements</p></li><li><p>Provide root cause analysis and resolution for database incidents and service requests</p></li><li><p>Maintain detailed documentation of database configurations, changes, and procedures</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>6+ years of Oracle DBA experience covering versions 8i through 11g</p></li><li><p>Worked on active-passive clustering setups (Oracle Failsafe, RedHat Cluster Manager, Oracle Cluster One-Node)</p></li><li><p>Handled end-to-end data migration and rollout projects at scale</p></li><li><p>Strong command over SQL, PL/SQL, RMAN, AWR, ADDM, and ASH</p></li><li><p>A Bachelor's degree in Computer Science or a related field</p></li><li><p>Exposure to healthcare/clinical data environments is a strong advantage</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Database Administration &amp; Management:</p> <p>Install, configure, and maintain Microsoft SQL Server environments (multiple versions).</p> <p>Manage and administer PostgreSQL databases in production and development environments.</p> <p>Provide basic administration support for Oracle databases (secondary responsibility).</p> <p>Monitor database performance, identify bottlenecks, and implement tuning improvements.</p> <p>Manage database backup, recovery, and disaster recovery (DR) strategies.</p> <p>Manage and support database environments hosted on cloud platforms, ensuring performance, availability, security, and cost optimization.</p> <p>Perform regular health checks and ensure high availability.</p> <p>Maintain database security, including user roles, permissions, and access control.</p> <p>Ensure compliance with internal IT policies, security standards, and audit requirements.</p> <p> </p> <p>SQL Development &amp; Optimization:</p> <p> Design, develop, and optimize stored procedures, functions, views, and complex SQL queries.</p> <p> Perform query tuning and execution plan analysis to improve performance.</p> <p> Support application teams with efficient database design and query logic.</p> <p> Maintain and optimize database indexing strategies.</p> <p> Implement database auditing and logging mechanisms.</p> <p> </p> <p>Data Integration &amp; ETL:</p> <p> Design and support ETL processes for data migration, transformation, and integration.</p> <p> Work with ETL tools (e.g., SSIS or equivalent) to manage data pipelines.</p> <p> Ensure data accuracy, consistency, and integrity across systems.</p> <p> Support integration between ERP systems, data warehouse, and other applications.</p> <p> Assist in building data feeds for reporting tools such as Power BI.</p> <p> </p> <p>Monitoring &amp; Operations:</p> <p>Monitor database servers, jobs, and scheduled tasks.</p> <p>Troubleshoot and resolve database-related incidents within SLA.</p> <p>Review logs, disk usage, and system performance metrics.</p> <p>Coordinate with infrastructure teams for storage, backups, and server performance.</p> <p>Ensure database environments (Dev/UAT/Prod) are aligned and consistent.</p> <p>Support &amp; Collaboration:</p> <p>Provide database support for ERP systems and other enterprise applications.</p> <p>Assist developers in database-related issues and performance tuning.</p> <p>Coordinate with vendors for database-related support and upgrades.</p> <p>Participate in system upgrades, migrations, and implementation projects.</p> <p>Provide after-hours support when required.</p> <p> </p> <p> Documentation &amp; Governance:</p> <p>Maintain up-to-date database documentation (architecture, configurations, procedures).</p> <p>Document backup, recovery, and DR procedures.</p> <p>Ensure proper change management and version control for database objects.</p> <p>Support audits and compliance reviews related to databases.</p> <p> </p> <p> </p> <p>Security &amp; Data Governance Collaboration:</p> <p>Work closely with the Cybersecurity / SOC team to identify, assess, and remediate database-related vulnerabilities.</p> <p>Support vulnerability assessments, penetration testing activities, and ensure timely closure of database security findings.</p> <p>Implement database security best practices including patching, encryption, auditing, and access control.</p> <p>Participate in security incident response activities related to database systems.</p> <p>Contribute to Data Warehouse initiatives, supporting:</p> <p>Data governance frameworks and standards</p> <p>Master data management (MDM) practices</p> <p>Data quality and consistency across systems</p> <p>Design and understanding of data marts and data models</p> <p> Collaborate with Data Warehouse and BI teams to ensure proper data structuring, transformation, and availability.</p> <p> </p> <p>Vendor &amp; Contract Management (Database Domain):</p> <p>Act as the focal point for all database-related vendors, tools, and software solutions.</p> <p>Coordinate with vendors for support, maintenance, upgrades, and issue resolution.</p> <p>Manage and track database-related contracts, licenses, and renewals (e.g., SQL Server, PostgreSQL tools, monitoring solutions).</p> <p>Support the evaluation, selection, and implementation of new database technologies and tools in alignment with business requirements.</p> <p>Ensure all vendor activities comply with organizational policies, security standards, and governance frameworks.</p> <p>Work closely with procurement and IT management on database-related purchases and initiatives, providing technical input and recommendations.</p> <p>Monitor vendor performance and ensure adherence to agreed SLAs and support commitments.</p> <p> </p> <p> </p> <p>Day-To-Day Operations:</p> <p>Monitor and maintain the performance, availability, and overall health of the database systems, primarily Microsoft SQL Server and PostgreSQL, ensuring optimal functionality across production, UAT, and development environments.</p> <p>Execute, analyze, and continuously optimize complex SQL queries, stored procedures, functions, and views to support business applications, reporting requirements, and data integration processes.</p> <p>Proactively review database logs, job executions, and system resource utilization (CPU, memory, disk space), taking corrective actions to prevent performance degradation or system failures.</p> <p>Manage and monitor database backup processes, restoration procedures, and scheduled maintenance activities, ensuring data integrity and readiness for disaster recovery scenarios.</p> <p>Handle database user management activities, including creation, modification, and revocation of access rights, while ensuring compliance with security policies and segregation of duties.</p> <p>Collaborate closely with the Cybersecurity (SOC) team to monitor, assess, and remediate database-related vulnerabilities, participate in security incident investigations, and ensure timely application of patches and security controls.</p> <p><br></p></div></section>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a seasoned Enterprise &amp; Solution Architect with strong cross-domain expertise and deep technology capabilities to drive large-scale digital transformation initiatives. The role requires a strategic thinker with hands-on architecture experience across industries such as Telecom, Energy, Public Sector, and BFSI, combined with strong proficiency in modern technology stacks including cloud, web, and advanced Data &amp; AI.</p><p>Key Responsibilities - Define and drive enterprise architecture strategy aligned with business goals across multiple industry domains (Telco, Energy, Public Sector, BFSI). - Lead end-to-end solution architecture for large, complex transformation programs, ensuring scalability, security, and performance. - Design and govern data-driven architectures, including data platforms, analytics ecosystems, and AI/ML solutions. - Architect and implement solutions leveraging Cloud (OCI/AWS/Azure/GCP), Microservices, APIs, and Modern Web Technologies. - Drive adoption of AI capabilities, including Machine Learning, Generative AI, and emerging Agentic AI frameworks for enterprise use cases. - Establish architecture governance, standards, and best practices across programs and portfolios. - Collaborate with business stakeholders to translate requirements into scalable and future-ready architecture blueprints. - Provide technical leadership across delivery teams, ensuring alignment with architecture vision and quality benchmarks. - Evaluate and recommend technology platforms, tools, and vendors aligned with enterprise strategy. - Lead solutioning for RFPs, proposals, and client engagements, including effort estimation and technical strategy.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><strong>Must have Skills :</strong> Architecture (Strong), Cloud architecture (Strong), Technology Architect - Data Architecture (Strong), Technology Architect - Generative AI, Experience: 12+ Years</li><li><strong>Key Skills &amp; Competencies</strong></li><li><strong>Domain Expertise</strong> - Strong understanding of at least two or more domains: o Telecom (BSS/OSS, Digital Channels) o Energy &amp; Utilities o Public Sector (eGov, Smart City) o BFSI (Banking, Payments, Insurance)</li><li><strong>Technology Expertise</strong> - Cloud Platforms: AWS, Azure, or GCP (multi-cloud exposure preferred) - Architecture Patterns: Microservices, Event-driven, API-first, Domain-driven design - Web Technologies: Modern front-end and backend frameworks - Integration: APIs, Middleware, ESB, iPaaS</li><li><strong>Data &amp; AI (Core Focus)</strong> - Strong expertise in Data Architecture (Data Lakes, Data Warehouses, Lakehouse) - Hands-on experience with Machine Learning models and lifecycle management (MLOps) - Experience in Generative AI (LLMs, prompt engineering, RAG architectures) - Exposure to Agentic AI systems (autonomous agents, orchestration frameworks) - Knowledge of data governance, security, and privacy frameworks</li><li><strong>Qualifications</strong> - Bachelor's or Master's degree in Computer Science, Engineering, or related field - Architecture certifications (TOGAF, Cloud Architect certifications) preferred</li><li><strong>Leadership &amp; Behavioral Skills</strong> - Strong stakeholder management and executive communication skills - Ability to operate at both strategic and hands-on levels - Proven experience in leading distributed and cross-functional teams - Strong problem-solving and decision-making capabilities</li></ul><p></p></section>

<ul><li>Design, develop, and maintain robust, scalable, and secure Java-based microservices and APIs for core banking functionalities.</li><li>Implement and optimize database solutions (SQL/NoSQL) ensuring data integrity, performance, and security within financial systems.</li><li>Integrate with third-party financial services, payment gateways, and internal banking platforms using various protocols and standards.</li><li>Develop and execute comprehensive unit, integration, and performance tests to ensure the reliability and stability of banking applications.</li><li>Troubleshoot and resolve complex production issues, performing root cause analysis and implementing effective solutions for critical financial systems.</li><li>Collaborate with cross-functional teams including front-end developers, QA engineers, business analysts, and product managers to deliver high-quality banking solutions.</li><li>Ensure compliance with strict banking regulations, security standards (e.g., PCI DSS, GDPR), and internal policies throughout the development lifecycle.</li><li>Contribute to architectural discussions and decisions, advocating for best practices in performance, security, and maintainability of banking software.</li><li>Automate deployment processes using CI/CD pipelines and tools, ensuring efficient and reliable delivery of banking software updates.</li><li>Mentor junior developers, conduct code reviews, and foster a culture of continuous learning and improvement within the banking technology team.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Engineering, or a related field, demonstrating a strong foundational knowledge.</li><li>Minimum of 5+ years of professional experience in backend Java development, with a significant portion focused on the banking or financial services industry.</li><li>Proven expertise in developing and deploying Java-based microservices and RESTful APIs, handling high transaction volumes.</li><li>Deep understanding of financial transaction processing, core banking systems, and related regulatory frameworks.</li><li>Proficiency in relational databases (e.g., Oracle, PostgreSQL) and/or NoSQL databases (e.g., MongoDB, Cassandra) for financial data management.</li><li>Experience with messaging queues (e.g., Kafka, RabbitMQ) for asynchronous communication in banking systems.</li><li>Strong analytical and problem-solving skills, crucial for debugging complex financial applications and identifying systemic issues.</li><li>Excellent communication and collaboration skills, enabling effective teamwork with diverse stakeholders in a banking environment.</li><li>Familiarity with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes) is highly desirable.</li><li>Fluency in English, with proficiency in any additional banking-relevant languages being a plus.</li></ul>