وظائف مطورى واجهة مستخدم - ظفار سلطنة عمان

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To provide comprehensive IT support in Salalah and surrounding grid stations by ensuring the availability, reliability, and performance of systems, network, hardware, and software, while upholding IT policies, security standards (ISO 27001), and exceptional customer service. Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within IT. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Must also be customer-oriented and patient to deal with difficult users. This role requires proactive actions to anticipate and explore creative solutions for improved user experience. The Help Desk main role will entail remote troubleshooting, speaking with end users over the phone, occasionally supporting users onsite, escalating issues, updating tickets, maintaining documentation, and assisting our Network Administrators and Senior IT Engineers with their client work.</p><p>Provide first and second-level IT support to users and ensure timely resolution of incidents and service requests. Manage and monitor incidents, service requests, and changes through the approved IT Service Management (ITSM) platform. Install, configure, maintain, and support end-user devices, operating systems, software applications, and peripheral equipment. Troubleshoot and resolve hardware, software, network, and system-related issues to ensure business continuity. Perform routine maintenance, system updates, patch management, and health checks to ensure reliable IT operations. Support the administration of user accounts, access rights, and Microsoft 365 services in accordance with approved policies and procedures. Act as the primary IT focal point for Salalah regional offices, grid stations, and associated facilities. Provide onsite support to regional offices and grid stations and support other regions when required. Support the implementation, deployment, and maintenance of IT infrastructure, systems, and technology solutions within the region. Maintain accurate records of IT assets and ensure compliance with asset lifecycle management processes. Coordinate with vendors, contractors, and service providers to support operational and project-related activities. Ensure compliance with OETC ICT policies, standards, procedures, and information security requirements. Support cybersecurity initiatives, vulnerability remediation activities, and ISO/IEC 27001 compliance requirements. Participate in business continuity and disaster recovery activities, including testing and service restoration exercises. Prepare and maintain technical documentation, operational reports, and knowledge-base articles. Contribute to IT projects, technology initiatives, technical evaluations, and continuous improvement activities. Promote excellent customer service and maintain effective working relationships with users and stakeholders. Maintain required technical and HSE certifications and comply with safety requirements for accessing operational sites and grid stations. Travel to OETC locations across Oman as required to support operational, maintenance, and project activities. Perform any other duties assigned by management in support of ICT operations and organizational objectives.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum Qualifications: Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field. Professional Experience: Minimum of 3 5 years of experience in IT support, service desk operations.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To build the Internal Audit Department as an independent unit with the right resources and processes / tools, to provide reasonable assurance to key stakeholders ARC, CEO, Executive Management / Board of Directors (BOD) / senior management / Shareholders) that Company is managing risk effectively and implementing robust governance and internal control measures in line with International Standards. Additionally, the position entails advising relevant stakeholders on best practices to enhance organizational value. This role is guided in accordance with the OQBi Mission, Vision, Values, and Strategies, as well as policies, guidelines, and both local &amp; international standards. It is supported by an IT Technology platform, HSSE standards, Omani government regulations, legal justifications, and best international practices. All these elements are aligned with the national objectives of Oman.</p><p><strong>Main tasks and responsibilities:</strong></p><ul><li>Supporting the Chief Executive Officer, the HIA outlines a risk-based internal audit plan for the Downstream Business, ensuring proper resourcing and alignment with regulatory standards, while also overseeing conflict of interest management and promoting ethical conduct within the organization.</li><li>Align assurance activities with company objectives and regulatory expectations and demonstrate the value of assurance efforts in supporting strategic goals.</li><li>Audit Committee Support: Assist in preparing materials for audit committee meetings and facilitate communication between the audit committee and state audit institution.</li><li>State Audit Expectations: Manage the company's response to state audit requirements. Coordinate audit activities and ensure timely responses to findings.</li><li>Stakeholder Engagement and Relationship Management: Foster relationships with senior management, the board, and state audit representatives and maintain open communication channels to address issues and maintain trust.</li><li>Enhance reporting mechanisms to provide detailed insights into compliance and ensuring that reports meet stakeholder expectations and regulatory standards.</li><li>Proactively address issues identified through audits, including fraud investigations and coordinate investigations with relevant stakeholders.</li><li>Talent Development and Training: Develop awareness initiatives for all staff on assurance, internal audit, conflict of interest, and business ethics.</li><li>Establish a culture of continuous improvement within the assurance function by implementing feedback mechanisms to refine materials and initiatives.</li><li>Identify, assess, and mitigate risks associated with audit compliance, conflict of interest, and ethical conduct. Develop controls and procedures to ensure long-term sustainability.</li><li>Oversee the organization's whistleblowing process, including policy development and investigation coordination. Ensure compliance with regulations and protection mechanisms for whistleblowers.</li><li>Develop and implement policies and procedures to identify and manage conflicts of interest in accordance with the regulations. Provide guidance and training to staff on identifying and disclosing potential conflicts of interest.</li><li>Promote a culture of ethical conduct and integrity throughout the organization. Establish mechanisms for reporting and addressing ethical concerns or violations in accordance with the regulations.</li><li>Develop and maintain annual Internal Audit Budget and monitor function s costs to ensure that budgetary targets are met: Deliver High Quality Internal Audit Services and Support the Stakeholders: Develop a risk-based audit plan that is aligned with company s risk register, mission, vision and strategic goals. Recommend where internal skill set needs to be supplemented with outsourced competencies. Plan and prepare for each audit engagements including facilitating the outsourced internal audit for on-site visits, where required. Adjust the risk-based audit plan as needed in response to emerging risks, operations, programs, systems and controls. And keep the ARC apprised of any changes needed to the risk-based audit plan. Ensure the methodical performance of the audit, documenting processes and procedures, reviewing and analysing evidence, identifying and defining issues and recommending measures for improvement to ensure compliance with relevant standards and requirements. Ensure follow up on findings and corrective actions as relevant, to ensure Internal Audit recommendations are implemented by the relevant departments. Provide consulting services to management on measures to take for achieving further value (e.g. reducing costs , control improvement and revenue generation) as well as to enhance the effectiveness and efficiency of risk management and internal controls and processes based on insights gained through the audit activity, data analytics, global benchmarking and knowledge-sharing. Lead the investigation of significant issues in the Organization including fraud and significant control failings and report the results to Senior Management, ARC and the BOD. Develop and implement a Quality Assurance &amp; Improvement Program to ensure compliance with IIA standards and highest quality of audit results. Provide consulting advice to the BOD and senior management, based on insights gained to add value (remove inefficiencies, reduce costs) Taking a holistic view of risks that considers internal, external and emerging risk factors. And function holder has a thorough understanding of the company s risk culture, the risk appetite of the business, and regulatory and legal requirements</li></ul><p><strong>Key interactions:</strong></p><ul><li>Internal: OQBi, Board Audit and Risk Committee, BOD, senior Management, Business Line and other members of the Business/Function | Corporate Assurance, Corporate PTC, Legal.</li><li>External: Government Authorities, External Legal Counsels, and specialized consultants, State auditors</li></ul><p><strong>Notable Working Conditions.</strong> Office environment, intensive computer screen use, traveling</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education requirements:</strong> Minimum of bachelor s degree. Preferably an MSc or MBA. Preferred Professional qualifications such as CIA, CISA, CRMA, CRISC</p><p><strong>Language:</strong> Excellent knowledge of written, read, and spoken English (required) / Arabic - Native (desirable)</p><p><strong>Background and experience:</strong> 16+ years of overall experience in internal auditing out of which 5 years in a leadership position in the Energy Industry. Experience in leading diverse small to medium size team on assignments with strict timelines and deliverables.</p><p><strong>Competencies and skills:</strong> General: Capable of inspiring and leading change. Strong written and verbal communication Strong presence in front of senior executives Demonstrated strategic orientation. Critical analytical skills Ability to negotiate and influence. Ability to identify and mitigate, compliance and contractual risks. Ability to communicate at various corporate levels. Ability to work across different functions. Ability to influence internal and external stakeholders. Excellent drafting and negotiation skills</p><p></p></section>