وظائف مندوب توصيل طرود
٢٣٧ وظائف شاغرة
سلطنة عمان - مسقط
<p><strong>About Us</strong></p><p>Specialized Import and Trading LLC is a leading company in the import and supply of building materials across the Sultanate of Oman. We specialize in supplying high-grade materials to construction companies, developers, and project contractors. We take pride in delivering dependable products, competitive sourcing, and exceptional service to our clients.</p><p><strong>Role Overview</strong></p><p>We are seeking a proactive and driven Sales & Marketing Representative to join our team in Muscat. In this role, you will focus on building relationships with construction companies, identifying new project opportunities, presenting our product range, and closing sales deals to expand our presence in the Omani market.</p><p><strong>Key Responsibilities</strong></p><p>· <strong>Sales Strategy & Execution: </strong>Develop and execute effective sales strategies to achieve monthly and annual revenue targets.</p><p>· <strong>Client Relationship Building: </strong>Establish, maintain, and strengthen long-term relationships with construction companies, contractors, and project managers.</p><p>· <strong>Business Development: </strong>Actively prospect for new clients, track upcoming construction projects, and pursue fresh commercial opportunities across Oman.</p><p>· <strong>Client Service & Support: </strong>Deliver high-quality customer service, handle client inquiries, coordinate orders, and provide appropriate technical/product support.</p><p>· <strong>Presentations & Proposals: </strong>Prepare and deliver clear sales presentations, product quotations, and commercial proposals.</p><p>· <strong>Negotiation & Closing: </strong>Lead price negotiations, finalize terms, and close sales contracts in line with company policies.</p>
جهة العمل غير مُفصح عنها
سلطنة عمان - مسقط
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>A. Job Summary A Medical Representative (MR) is responsible for promoting and selling pharmaceutical products to doctors, healthcare professionals, hospitals, and pharmacies. This role involves building strong relationships with medical practitioners, educating them about the benefits and proper usage of the company's medicines, and ensuring sales targets are met while complying with regulatory standards B. Key Responsibilities Core Area: 1. Sales & Business Development - Promote and sell pharmaceutical products to doctors, pharmacists, and hospitals. - Achieve sales targets and market share growth in the assigned territory. - Generate prescriptions and orders by educating doctors and healthcare professionals about the benefits of products. 2. Territory & Customer Management - Develop and maintain strong relationships with doctors, hospitals, clinics, and pharmacies. - Schedule regular visits to healthcare professionals to introduce new and existing products. - Identify key opinion leaders (KOLs) and build partnerships with them. - Monitor competitor activities and provide feedback to the management team - Conduct market research to identify potential clients and business opportunities 3. Product Knowledge & Training - Stay updated on pharmaceutical products, medical conditions, and treatment protocols. - Conduct presentations and demonstrations for healthcare professionals. - Provide scientific information and guidance to medical professionals regarding the proper use and benefits of the products. 4. Compliance & Reporting - Ensure all sales and promotional activities comply with medical ethics and industry regulations (e.g., WHO, GMP). - Maintain and update sales reports, customer visit logs, and expense reports. - Participate in sales meetings, training programs, and conferences to stay informed about new products and industry trends C. Job Specifications Education - Bachelor's degree in Pharmacy, Life Sciences, or a related field. Experience - Minimum 3 years of experience in sales related to pharmaceutical industry - Strong knowledge of pharma sales, doctor detailing, and regulatory requirements Functional Competencies 1. Sales & Business Development - Strong sales techniques to promote pharmaceutical products. - Ability to identify potential customers (doctors, pharmacists, hospitals, clinics) and build a solid customer base. - Capability to negotiate and close sales deals with healthcare professionals. - Ability to plan and execute territory sales strategies to meet sales targets. 2. Product & Medical Knowledge - In-depth understanding of pharmaceutical products, their composition, indications, contraindications, and side effects. - Knowledge of human anatomy, diseases, and treatment protocols related to the promoted products. - Ability to effectively communicate medical and scientific information to healthcare professionals. - Continuous learning to stay updated on new products, competitor products, and medical advancements 3. Customer Relationship Management (CRM) - Ability to build and maintain strong relationships with doctors, pharmacists, and healthcare professionals. - Experience in managing and growing a customer base in an assigned territory. - Skills in handling objections and concerns from healthcare professionals. - Capability to identify key opinion leaders (KOLs) and establish strong professional connections 4. Territory & Market Management - Proficiency in mapping and segmenting territories to optimize sales coverage. - Ability to analyze market trends, customer needs, and competitor activities. - Strong networking and collaboration skills to expand market reach. - Effective route planning and time management to maximize customer visits 5. Communication & Presentation Skills - Strong verbal and written communication skills to convey product information clearly. - Ability to conduct effective presentations and product demonstrations. - Capability to explain complex medical terms in a simple and convincing way. - Active listening skills to understand customer needs and objections 5. Data Analysis & Reporting - Ability to track and analyze sales performance, prescription trends, and market demand. - Experience in using CRM software and sales tracking tools to monitor daily activities. - Capability to generate accurate sales reports and competitive analysis. - Ability to interpret data and use insights to refine sales strategies. 6. Planning & Organizational Skills - Ability to set daily, weekly, and monthly targets for customer visits and sales. - Strong time management skills to optimize doctor visits, presentations, and follow-ups. Ability to organize medical conferences, workshops, and training sessions for healthcare professionals. Core Competencies - Customer and Stakeholder Focus - Strong interpersonal skills - Analytical and problem-solving abilities. - Ability to work under pressure and meet deadlines. - High level of integrity, ethics, and professionalism. - Collaboration and Influencing - Attention to details and accuracy. - Innovation and Continuous Improvement</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Pharmacy, Life Sciences, or a related field.</li><li>Minimum 3 years of experience in sales related to pharmaceutical industry</li><li>Strong knowledge of pharma sales, doctor detailing, and regulatory requirements</li></ul><p></p></section>
Tulip Consulting Services
سلطنة عمان - Oman
<p>Manage the financial strategy, planning, compliance & performance of the Shipping Logistics business, ensuring financial health, regulatory compliance, cost optimization, and strategic decision support aligned with business growth in the GCC region.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>CA with 15-22 Years of experience in Shipping & Logistics industry</li><li>GCC experience is must</li><li>Lead budgeting, forecasting, and long-term financial planning.</li></ul>
Pavago
سلطنة عمان
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Business Development Representative (BDR) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a motivated and consultative Business Development Representative (BDR) to generate, qualify, and nurture high-quality sales opportunities through inbound and outbound prospecting.<br> In this role, you’ll engage prospective customers, conduct discovery conversations, identify business needs, and hand qualified opportunities to Account Executives.<br> You’ll play a key role in driving pipeline growth while delivering a professional and consultative buying experience.<br> This opportunity is ideal for someone who enjoys prospecting, relationship building, lead qualification, and creating new business opportunities in a fast-paced B2B sales environment.<br> What You’ll Own Lead Qualification & Discovery Respond to inbound leads generated through marketing campaigns, referrals, events, and website inquiries.<br> Conduct discovery calls to understand: Business needs Budget Timeline Decision-making process Qualify opportunities using frameworks such as: BANT MEDDIC SPICED SPIN Identify customer pain points and determine sales readiness.<br> Maintain detailed qualification notes and CRM records.<br> Outbound Prospecting & Pipeline Generation Research target accounts using: LinkedIn Sales Navigator Apollo ZoomInfo Similar prospecting tools Execute multi-channel outbound campaigns through: Email Phone LinkedIn Social outreach Personalize messaging based on industry, ICP, and prospect challenges.<br> Build and maintain a consistent pipeline of qualified opportunities.<br> Pipeline Nurturing & Relationship Building Nurture early-stage prospects through structured follow-up campaigns.<br> Share relevant resources, case studies, and educational content.<br> Re-engage inactive leads and convert them into active opportunities.<br> Build trust through a consultative sales approach.<br> Sales Collaboration Schedule meetings and discovery calls for Account Executives.<br> Prepare detailed qualification summaries and handoff notes.<br> Collaborate with sales and marketing teams to improve: Messaging Targeting Conversion rates Participate in pipeline reviews and sales strategy discussions.<br> CRM & Sales Operations Maintain accurate records within: Salesforce HubSpot Zoho CRM Similar CRM platforms Track: Outreach activity Lead stages Conversion metrics Opportunity outcomes Maintain excellent CRM hygiene.<br> Prepare weekly pipeline and activity reports.<br> What Success Looks Like Consistently generates qualified sales opportunities.<br> Maintains a healthy and predictable pipeline.<br> Conducts effective discovery conversations.<br> Delivers seamless handoffs to Account Executives.<br> Maintains accurate CRM records and reporting.<br> Contributes directly to revenue growth.<br> What Makes You a Strong Fit You enjoy building relationships and starting conversations.<br> You’re naturally curious and ask thoughtful discovery questions.<br> You stay organized while managing multiple prospects.<br> You’re resilient and comfortable with outbound outreach.<br> You communicate confidently with decision-makers.<br> You’re motivated by goals, pipeline growth, and continuous improvement.<br> Required Experience & Skills Experience 2+ years of experience in: Business Development Sales Development Inside Sales Outbound Prospecting Experience conducting discovery and qualification calls.<br> Hands-on experience with CRM platforms such as: Salesforce HubSpot Zoho CRM Experience using: LinkedIn Sales Navigator Apollo Outreach SalesLoft Similar sales engagement platforms Excellent written and verbal English communication skills.<br> Ability to manage multiple prospects and follow-up sequences simultaneously.<br> Nice to Have 3–5 years of BDR or SDR experience with a proven track record.<br> Experience selling: B2B SaaS Technology solutions Professional services High-ticket products or services Familiarity with: MEDDIC Challenger Sale SPIN Selling Sandler Methodology Experience supporting mid-market or enterprise sales teams.<br> Background in account-based selling and multi-channel outreach.<br> Tech Stack Salesforce HubSpot Zoho CRM LinkedIn Sales Navigator Apollo Outreach SalesLoft Google Workspace Microsoft Office What a Typical Day Looks Like Respond to inbound leads and conduct discovery calls.<br> Research target accounts and identify decision-makers.<br> Execute outbound email, phone, and LinkedIn campaigns.<br> Qualify opportunities and schedule meetings.<br> Update CRM records and pipeline stages.<br> Collaborate with Account Executives on active opportunities.<br> Review outreach metrics and optimize messaging.<br> In short: You’ll build qualified pipeline by identifying opportunities, engaging prospects, conducting discovery, and connecting Account Executives with sales-ready leads.<br> Key Metrics for Success (KPIs) Outreach activity (calls, emails, LinkedIn touches).<br> Discovery calls completed.<br> Qualified opportunities generated.<br> Lead-to-opportunity conversion rate.<br> Pipeline contribution.<br> CRM accuracy and documentation quality.<br> Prospect engagement and response rates.<br> Why This Role Stands Out Direct impact on pipeline growth and revenue generation.<br> Close collaboration with sales leadership and Account Executives.<br> Exposure to modern outbound sales strategies and tools.<br> Fully remote role aligned with U.<br>S. business hours.<br> Career progression into: Senior BDR Account Executive Business Development Manager Sales Leadership Interview Process Application Review Spark Hire Intro Video (3–5 minutes) Client Interview Offer & Onboarding What Happens After You Apply After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video .<br> This is the first step in our hiring process and can be completed whenever it’s convenient for you.<br> Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your business development experience, and explain how you’ve handled outbound prospecting, discovery calls, lead qualification, and pipeline generation.<br> You’ll also have the chance to demonstrate your communication style, objection-handling approach, and experience using CRM and sales engagement tools.<br> Your video will be reviewed by the hiring team before moving to the client interview.<br> You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.<br> Apply Now If you’re passionate about outbound prospecting, building relationships, qualifying opportunities, and driving pipeline growth, we’d love to hear from you.<br> Apply today and help fuel business growth by creating high-quality sales opportunities.<br></span> </div>
سلطنة عمان - Oman
<p><h4>About the role</h4>
<p>We’re hiring a Business Development Representative (BDR) to generate, qualify, and nurture high-quality sales opportunities through inbound and outbound prospecting.</p>
<p>In this role, you’ll engage prospective customers, conduct discovery conversations, identify business needs, and pass qualified opportunities to Account Executives. You will play a critical role in driving pipeline growth and revenue generation while delivering a consultative and professional prospect experience.</p>
<p>This opportunity is ideal for someone who enjoys outbound sales, relationship building, lead qualification, and creating new business opportunities in a fast-paced B2B environment.</p>
<h4>Key responsibilities</h4>
<p><strong>Lead qualification & discovery</strong></p>
<ul>
<li>Engage inbound leads generated through marketing campaigns, referrals, events, and website inquiries.</li>
<li>Conduct discovery calls to understand:
<ul>
<li>Business needs</li>
<li>Budget</li>
<li>Timeline</li>
<li>Decision-making process</li>
</ul>
</li>
<li>Qualify opportunities using frameworks such as:
<ul>
<li>BANT</li>
<li>MEDDIC</li>
<li>SPICED</li>
<li>SPIN</li>
</ul>
</li>
<li>Identify pain points and determine sales readiness.</li>
<li>Maintain detailed qualification notes and CRM records.</li>
</ul>
<p><strong>Outbound prospecting & pipeline generation</strong></p>
<ul>
<li>Research target accounts using:
<ul>
<li>LinkedIn Sales Navigator</li>
<li>Apollo</li>
<li>ZoomInfo</li>
<li>Similar prospecting tools</li>
</ul>
</li>
<li>Execute multi-channel outbound campaigns through:
<ul>
<li>Email</li>
<li>Phone</li>
<li>LinkedIn</li>
<li>Social outreach</li>
</ul>
</li>
<li>Personalize messaging based on:
<ul>
<li>Industry</li>
<li>ICP alignment</li>
<li>Prospect challenges</li>
</ul>
</li>
<li>Generate and maintain a consistent pipeline of qualified opportunities.</li>
</ul>
<p><strong>Pipeline nurturing & relationship building</strong></p>
<ul>
<li>Nurture early-stage prospects through ongoing follow-up campaigns.</li>
<li>Share relevant resources, case studies, and educational content.</li>
<li>Re-engage inactive leads and convert them into active opportunities.</li>
<li>Build trust through a consultative sales approach.</li>
</ul>
<p><strong>Sales collaboration & handoff</strong></p>
<ul>
<li>Schedule meetings, demos, and discovery calls for Account Executives.</li>
<li>Prepare detailed handoff notes and qualification summaries.</li>
<li>Collaborate with sales and marketing teams to improve:
<ul>
<li>Messaging</li>
<li>Targeting</li>
<li>Conversion rates</li>
</ul>
</li>
<li>Participate in pipeline reviews and strategy discussions.</li>
</ul>
<p><strong>CRM & reporting</strong></p>
<ul>
<li>Maintain accurate records in:
<ul>
<li>Salesforce</li>
<li>HubSpot</li>
<li>Zoho</li>
<li>Similar CRM platforms</li>
</ul>
</li>
<li>Track:
<ul>
<li>Outreach activity</li>
<li>Lead stages</li>
<li>Conversion metrics</li>
<li>Opportunity outcomes</li>
</ul>
</li>
<li>Maintain CRM hygiene and complete documentation.</li>
<li>Provide weekly reporting on pipeline generation and performance.</li>
</ul>
<p><strong>Continuous improvement</strong></p>
<ul>
<li>Share prospect feedback and common objections.</li>
<li>Optimize outreach messaging and qualification strategies.</li>
<li>Stay informed on market trends, competitor activity, and customer challenges.</li>
</ul>
<h4>Requirements</h4>
<p><strong>Must-have qualifications</strong></p>
<ul>
<li>2+ years of experience in:
<ul>
<li>Business development</li>
<li>Sales development</li>
<li>Inside sales</li>
<li>Outbound prospecting</li>
</ul>
</li>
<li>Experience conducting discovery and qualification calls.</li>
<li>Proficiency with CRM systems such as:
<ul>
<li>Salesforce</li>
<li>HubSpot</li>
<li>Zoho CRM</li>
</ul>
</li>
<li>Experience using:
<ul>
<li>LinkedIn Sales Navigator</li>
<li>Apollo</li>
<li>Outreach</li>
<li>SalesLoft</li>
<li>Similar sales engagement platforms</li>
</ul>
</li>
<li>Strong written and verbal English communication skills.</li>
<li>Ability to manage multiple prospects and follow-up sequences simultaneously.</li>
</ul>
<p><strong>Preferred qualifications</strong></p>
<ul>
<li>3–5 years of BDR or SDR experience with proven quota attainment.</li>
<li>Experience selling:
<ul>
<li>B2B SaaS</li>
<li>Technology solutions</li>
<li>Professional services</li>
<li>High-ticket products or services</li>
</ul>
</li>
<li>Familiarity with:
<ul>
<li>MEDDIC</li>
<li>Challenger Sale</li>
<li>SPIN Selling</li>
<li>Sandler Methodology</li>
</ul>
</li>
<li>Experience supporting mid-market or enterprise sales teams.</li>
<li>Background in account-based sales and multi-channel outreach campaigns.</li>
</ul>
<h4>What makes you successful</h4>
<ul>
<li>Strong communicator and active listener.</li>
<li>Consultative and relationship-focused approach to sales.</li>
<li>Organized, disciplined, and metrics-driven.</li>
<li>Comfortable with high-volume outreach while maintaining personalization.</li>
<li>Resilient, coachable, and motivated by targets.</li>
<li>Able to work independently in a remote environment.</li>
</ul>
<h4>Typical day</h4>
<ul>
<li>Respond to inbound leads and conduct discovery calls.</li>
<li>Build prospect lists and identify decision-makers.</li>
<li>Execute outbound email, phone, and LinkedIn campaigns.</li>
<li>Qualify opportunities and schedule meetings.</li>
<li>Update CRM records and pipeline stages.</li>
<li>Collaborate with Account Executives on active opportunities.</li>
<li>Review outreach metrics and optimize performance.</li>
</ul>
<h4>Key performance indicators (KPIs)</h4>
<ul>
<li>Outreach activity volume (calls, emails, LinkedIn touches)</li>
<li>Discovery calls completed</li>
<li>Qualified opportunities generated</li>
<li>Lead-to-opportunity conversion rates</li>
<li>Pipeline contribution</li>
<li>CRM accuracy and documentation quality</li>
<li>Outbound engagement and response rates</li>
</ul>
<h4>Why join us?</h4>
<ul>
<li>Direct impact on pipeline growth and revenue generation.</li>
<li>Opportunity to work closely with sales leadership and Account Executives.</li>
<li>Exposure to modern outbound sales strategies and tools.</li>
<li>Clear career progression into:
<ul>
<li>Senior BDR</li>
<li>Account Executive</li>
<li>Business Development Manager</li>
<li>Sales Leadership</li>
</ul>
</li>
<li>Fully remote work environment aligned with U.S. business hours.</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Video interview with recruiter</li>
<li>Practical assessment (mock discovery call or qualification exercise)</li>
<li>Client interview</li>
<li>Offer and background verification</li>
</ul>
<p>If you enjoy outbound prospecting, building relationships, qualifying opportunities, and driving pipeline growth, we’d love to hear from you.</p></p><p></p>
سلطنة عمان - Oman
<p><h4>About the role</h4>
<p>We’re hiring a Business Development Representative (BDR) to generate, qualify, and nurture high-quality sales opportunities through inbound and outbound prospecting.</p>
<p>In this role, you’ll engage prospective customers, conduct discovery conversations, identify business needs, and pass qualified opportunities to Account Executives. You will play a critical role in driving pipeline growth and revenue generation while delivering a consultative and professional prospect experience.</p>
<p>This opportunity is ideal for someone who enjoys outbound sales, relationship building, lead qualification, and creating new business opportunities in a fast-paced B2B environment.</p>
<h4>Key responsibilities</h4>
<p><strong>Lead qualification & discovery</strong></p>
<ul>
<li>Engage inbound leads generated through marketing campaigns, referrals, events, and website inquiries.</li>
<li>Conduct discovery calls to understand:
<ul>
<li>Business needs</li>
<li>Budget</li>
<li>Timeline</li>
<li>Decision-making process</li>
</ul>
</li>
<li>Qualify opportunities using frameworks such as:
<ul>
<li>BANT</li>
<li>MEDDIC</li>
<li>SPICED</li>
<li>SPIN</li>
</ul>
</li>
<li>Identify pain points and determine sales readiness.</li>
<li>Maintain detailed qualification notes and CRM records.</li>
</ul>
<p><strong>Outbound prospecting & pipeline generation</strong></p>
<ul>
<li>Research target accounts using:
<ul>
<li>LinkedIn Sales Navigator</li>
<li>Apollo</li>
<li>ZoomInfo</li>
<li>Similar prospecting tools</li>
</ul>
</li>
<li>Execute multi-channel outbound campaigns through:
<ul>
<li>Email</li>
<li>Phone</li>
<li>LinkedIn</li>
<li>Social outreach</li>
</ul>
</li>
<li>Personalize messaging based on:
<ul>
<li>Industry</li>
<li>ICP alignment</li>
<li>Prospect challenges</li>
</ul>
</li>
<li>Generate and maintain a consistent pipeline of qualified opportunities.</li>
</ul>
<p><strong>Pipeline nurturing & relationship building</strong></p>
<ul>
<li>Nurture early-stage prospects through ongoing follow-up campaigns.</li>
<li>Share relevant resources, case studies, and educational content.</li>
<li>Re-engage inactive leads and convert them into active opportunities.</li>
<li>Build trust through a consultative sales approach.</li>
</ul>
<p><strong>Sales collaboration & handoff</strong></p>
<ul>
<li>Schedule meetings, demos, and discovery calls for Account Executives.</li>
<li>Prepare detailed handoff notes and qualification summaries.</li>
<li>Collaborate with sales and marketing teams to improve:
<ul>
<li>Messaging</li>
<li>Targeting</li>
<li>Conversion rates</li>
</ul>
</li>
<li>Participate in pipeline reviews and strategy discussions.</li>
</ul>
<p><strong>CRM & reporting</strong></p>
<ul>
<li>Maintain accurate records in:
<ul>
<li>Salesforce</li>
<li>HubSpot</li>
<li>Zoho</li>
<li>Similar CRM platforms</li>
</ul>
</li>
<li>Track:
<ul>
<li>Outreach activity</li>
<li>Lead stages</li>
<li>Conversion metrics</li>
<li>Opportunity outcomes</li>
</ul>
</li>
<li>Maintain CRM hygiene and complete documentation.</li>
<li>Provide weekly reporting on pipeline generation and performance.</li>
</ul>
<p><strong>Continuous improvement</strong></p>
<ul>
<li>Share prospect feedback and common objections.</li>
<li>Optimize outreach messaging and qualification strategies.</li>
<li>Stay informed on market trends, competitor activity, and customer challenges.</li>
</ul>
<h4>Requirements</h4>
<p><strong>Must-have qualifications</strong></p>
<ul>
<li>2+ years of experience in:
<ul>
<li>Business development</li>
<li>Sales development</li>
<li>Inside sales</li>
<li>Outbound prospecting</li>
</ul>
</li>
<li>Experience conducting discovery and qualification calls.</li>
<li>Proficiency with CRM systems such as:
<ul>
<li>Salesforce</li>
<li>HubSpot</li>
<li>Zoho CRM</li>
</ul>
</li>
<li>Experience using:
<ul>
<li>LinkedIn Sales Navigator</li>
<li>Apollo</li>
<li>Outreach</li>
<li>SalesLoft</li>
<li>Similar sales engagement platforms</li>
</ul>
</li>
<li>Strong written and verbal English communication skills.</li>
<li>Ability to manage multiple prospects and follow-up sequences simultaneously.</li>
</ul>
<p><strong>Preferred qualifications</strong></p>
<ul>
<li>3–5 years of BDR or SDR experience with proven quota attainment.</li>
<li>Experience selling:
<ul>
<li>B2B SaaS</li>
<li>Technology solutions</li>
<li>Professional services</li>
<li>High-ticket products or services</li>
</ul>
</li>
<li>Familiarity with:
<ul>
<li>MEDDIC</li>
<li>Challenger Sale</li>
<li>SPIN Selling</li>
<li>Sandler Methodology</li>
</ul>
</li>
<li>Experience supporting mid-market or enterprise sales teams.</li>
<li>Background in account-based sales and multi-channel outreach campaigns.</li>
</ul>
<h4>What makes you successful</h4>
<ul>
<li>Strong communicator and active listener.</li>
<li>Consultative and relationship-focused approach to sales.</li>
<li>Organized, disciplined, and metrics-driven.</li>
<li>Comfortable with high-volume outreach while maintaining personalization.</li>
<li>Resilient, coachable, and motivated by targets.</li>
<li>Able to work independently in a remote environment.</li>
</ul>
<h4>Typical day</h4>
<ul>
<li>Respond to inbound leads and conduct discovery calls.</li>
<li>Build prospect lists and identify decision-makers.</li>
<li>Execute outbound email, phone, and LinkedIn campaigns.</li>
<li>Qualify opportunities and schedule meetings.</li>
<li>Update CRM records and pipeline stages.</li>
<li>Collaborate with Account Executives on active opportunities.</li>
<li>Review outreach metrics and optimize performance.</li>
</ul>
<h4>Key performance indicators (KPIs)</h4>
<ul>
<li>Outreach activity volume (calls, emails, LinkedIn touches)</li>
<li>Discovery calls completed</li>
<li>Qualified opportunities generated</li>
<li>Lead-to-opportunity conversion rates</li>
<li>Pipeline contribution</li>
<li>CRM accuracy and documentation quality</li>
<li>Outbound engagement and response rates</li>
</ul>
<h4>Why join us?</h4>
<ul>
<li>Direct impact on pipeline growth and revenue generation.</li>
<li>Opportunity to work closely with sales leadership and Account Executives.</li>
<li>Exposure to modern outbound sales strategies and tools.</li>
<li>Clear career progression into:
<ul>
<li>Senior BDR</li>
<li>Account Executive</li>
<li>Business Development Manager</li>
<li>Sales Leadership</li>
</ul>
</li>
<li>Fully remote work environment aligned with U.S. business hours.</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Video interview with recruiter</li>
<li>Practical assessment (mock discovery call or qualification exercise)</li>
<li>Client interview</li>
<li>Offer and background verification</li>
</ul>
<p>If you enjoy outbound prospecting, building relationships, qualifying opportunities, and driving pipeline growth, we’d love to hear from you.</p></p><p></p>
سلطنة عمان - Oman
<p><h4>About the role</h4>
<p>At Pavago, one of our clients is hiring a motivated and consultative Business Development Representative (BDR) to generate, qualify, and nurture high-quality sales opportunities through inbound and outbound prospecting.</p>
<p>In this role, you’ll engage prospective customers, conduct discovery conversations, identify business needs, and hand qualified opportunities to Account Executives. You’ll play a key role in driving pipeline growth while delivering a professional and consultative buying experience.</p>
<p>This opportunity is ideal for someone who enjoys prospecting, relationship building, lead qualification, and creating new business opportunities in a fast-paced B2B sales environment.</p>
<h4>What you’ll own</h4>
<strong>Lead qualification & discovery</strong><br>
<ul>
<li>Respond to inbound leads generated through marketing campaigns, referrals, events, and website inquiries.</li>
<li>Conduct discovery calls to understand:
<ul>
<li>Business needs</li>
<li>Budget</li>
<li>Timeline</li>
<li>Decision-making process</li>
</ul>
</li>
<li>Qualify opportunities using frameworks such as:
<ul>
<li>BANT</li>
<li>MEDDIC</li>
<li>SPICED</li>
<li>SPIN</li>
</ul>
</li>
<li>Identify customer pain points and determine sales readiness.</li>
<li>Maintain detailed qualification notes and CRM records.</li>
</ul>
<strong>Outbound prospecting & pipeline generation</strong><br>
<ul>
<li>Research target accounts using:
<ul>
<li>LinkedIn Sales Navigator</li>
<li>Apollo</li>
<li>ZoomInfo</li>
<li>Similar prospecting tools</li>
</ul>
</li>
<li>Execute multi-channel outbound campaigns through:
<ul>
<li>Email</li>
<li>Phone</li>
<li>LinkedIn</li>
<li>Social outreach</li>
</ul>
</li>
<li>Personalize messaging based on industry, ICP, and prospect challenges.</li>
<li>Build and maintain a consistent pipeline of qualified opportunities.</li>
</ul>
<strong>Pipeline nurturing & relationship building</strong><br>
<ul>
<li>Nurture early-stage prospects through structured follow-up campaigns.</li>
<li>Share relevant resources, case studies, and educational content.</li>
<li>Re-engage inactive leads and convert them into active opportunities.</li>
<li>Build trust through a consultative sales approach.</li>
</ul>
<strong>Sales collaboration</strong><br>
<ul>
<li>Schedule meetings and discovery calls for Account Executives.</li>
<li>Prepare detailed qualification summaries and handoff notes.</li>
<li>Collaborate with sales and marketing teams to improve:
<ul>
<li>Messaging</li>
<li>Targeting</li>
<li>Conversion rates</li>
</ul>
</li>
<li>Participate in pipeline reviews and sales strategy discussions.</li>
</ul>
<strong>CRM & sales operations</strong><br>
<ul>
<li>Maintain accurate records within:
<ul>
<li>Salesforce</li>
<li>HubSpot</li>
<li>Zoho CRM</li>
<li>Similar CRM platforms</li>
</ul>
</li>
<li>Track:
<ul>
<li>Outreach activity</li>
<li>Lead stages</li>
<li>Conversion metrics</li>
<li>Opportunity outcomes</li>
</ul>
</li>
<li>Maintain excellent CRM hygiene.</li>
<li>Prepare weekly pipeline and activity reports.</li>
</ul>
<h4>What success looks like</h4>
<ul>
<li>Consistently generates qualified sales opportunities.</li>
<li>Maintains a healthy and predictable pipeline.</li>
<li>Conducts effective discovery conversations.</li>
<li>Delivers seamless handoffs to Account Executives.</li>
<li>Maintains accurate CRM records and reporting.</li>
<li>Contributes directly to revenue growth.</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>You enjoy building relationships and starting conversations.</li>
<li>You’re naturally curious and ask thoughtful discovery questions.</li>
<li>You stay organized while managing multiple prospects.</li>
<li>You’re resilient and comfortable with outbound outreach.</li>
<li>You communicate confidently with decision-makers.</li>
<li>You’re motivated by goals, pipeline growth, and continuous improvement.</li>
</ul>
<h4>Required experience & skills</h4>
<strong>Experience</strong><br>
<ul>
<li>2+ years of experience in:
<ul>
<li>Business development</li>
<li>Sales development</li>
<li>Inside sales</li>
<li>Outbound prospecting</li>
</ul>
</li>
<li>Experience conducting discovery and qualification calls.</li>
<li>Hands-on experience with CRM platforms such as:
<ul>
<li>Salesforce</li>
<li>HubSpot</li>
<li>Zoho CRM</li>
</ul>
</li>
<li>Experience using:
<ul>
<li>LinkedIn Sales Navigator</li>
<li>Apollo</li>
<li>Outreach</li>
<li>SalesLoft</li>
<li>Similar sales engagement platforms</li>
</ul>
</li>
<li>Excellent written and verbal English communication skills.</li>
<li>Ability to manage multiple prospects and follow-up sequences simultaneously.</li>
</ul>
<strong>Nice to have</strong><br>
<ul>
<li>3–5 years of BDR or SDR experience with a proven track record.</li>
<li>Experience selling:
<ul>
<li>B2B SaaS</li>
<li>Technology solutions</li>
<li>Professional services</li>
<li>High-ticket products or services</li>
</ul>
</li>
<li>Familiarity with:
<ul>
<li>MEDDIC</li>
<li>Challenger Sale</li>
<li>SPIN Selling</li>
<li>Sandler Methodology</li>
</ul>
</li>
<li>Experience supporting mid-market or enterprise sales teams.</li>
<li>Background in account-based selling and multi-channel outreach.</li>
</ul>
<h4>Tech stack</h4>
<ul>
<li>Salesforce</li>
<li>HubSpot</li>
<li>Zoho CRM</li>
<li>LinkedIn Sales Navigator</li>
<li>Apollo</li>
<li>Outreach</li>
<li>SalesLoft</li>
<li>Google Workspace</li>
<li>Microsoft Office</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Respond to inbound leads and conduct discovery calls.</li>
<li>Research target accounts and identify decision-makers.</li>
<li>Execute outbound email, phone, and LinkedIn campaigns.</li>
<li>Qualify opportunities and schedule meetings.</li>
<li>Update CRM records and pipeline stages.</li>
<li>Collaborate with Account Executives on active opportunities.</li>
<li>Review outreach metrics and optimize messaging.</li>
</ul>
<p>In short: You’ll build qualified pipeline by identifying opportunities, engaging prospects, conducting discovery, and connecting Account Executives with sales-ready leads.</p>
<h4>Key metrics for success (KPIs)</h4>
<ul>
<li>Outreach activity (calls, emails, LinkedIn touches).</li>
<li>Discovery calls completed.</li>
<li>Qualified opportunities generated.</li>
<li>Lead-to-opportunity conversion rate.</li>
<li>Pipeline contribution.</li>
<li>CRM accuracy and documentation quality.</li>
<li>Prospect engagement and response rates.</li>
</ul>
<h4>Why this role stands out</h4>
<ul>
<li>Direct impact on pipeline growth and revenue generation.</li>
<li>Close collaboration with sales leadership and Account Executives.</li>
<li>Exposure to modern outbound sales strategies and tools.</li>
<li>Fully remote role aligned with U.S. business hours.</li>
<li>Career progression into:
<ul>
<li>Senior BDR</li>
<li>Account Executive</li>
<li>Business Development Manager</li>
<li>Sales Leadership</li>
</ul>
</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Application review</li>
<li>Spark Hire intro video (3–5 minutes)</li>
<li>Client interview</li>
<li>Offer & onboarding</li>
</ul>
<h4>What happens after you apply</h4>
<p>After submitting your application, you’ll receive an invitation from Spark Hire to record a short 3–5 minute intro video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.</p>
<p>Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your business development experience, and explain how you’ve handled outbound prospecting, discovery calls, lead qualification, and pipeline generation. You’ll also have the chance to demonstrate your communication style, objection-handling approach, and experience using CRM and sales engagement tools. Your video will be reviewed by the hiring team before moving to the client interview.</p>
<p>You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.</p>
<p>Please keep an eye on your inbox and spam folder for your Spark Hire invitation after applying.</p>
<h4>Apply now</h4>
<p>If you’re passionate about outbound prospecting, building relationships, qualifying opportunities, and driving pipeline growth, we’d love to hear from you. Apply today and help fuel business growth by creating high-quality sales opportunities.</p></p><p></p>
سلطنة عمان - Oman
<p><h4>About the role</h4>
<p>At Pavago, one of our clients is hiring a motivated and consultative Business Development Representative (BDR) to generate, qualify, and nurture high-quality sales opportunities through inbound and outbound prospecting.</p>
<p>In this role, you’ll engage prospective customers, conduct discovery conversations, identify business needs, and hand qualified opportunities to Account Executives. You’ll play a key role in driving pipeline growth while delivering a professional and consultative buying experience.</p>
<p>This opportunity is ideal for someone who enjoys prospecting, relationship building, lead qualification, and creating new business opportunities in a fast-paced B2B sales environment.</p>
<h4>What you’ll own</h4>
<strong>Lead qualification & discovery</strong><br>
<ul>
<li>Respond to inbound leads generated through marketing campaigns, referrals, events, and website inquiries.</li>
<li>Conduct discovery calls to understand:
<ul>
<li>Business needs</li>
<li>Budget</li>
<li>Timeline</li>
<li>Decision-making process</li>
</ul>
</li>
<li>Qualify opportunities using frameworks such as:
<ul>
<li>BANT</li>
<li>MEDDIC</li>
<li>SPICED</li>
<li>SPIN</li>
</ul>
</li>
<li>Identify customer pain points and determine sales readiness.</li>
<li>Maintain detailed qualification notes and CRM records.</li>
</ul>
<strong>Outbound prospecting & pipeline generation</strong><br>
<ul>
<li>Research target accounts using:
<ul>
<li>LinkedIn Sales Navigator</li>
<li>Apollo</li>
<li>ZoomInfo</li>
<li>Similar prospecting tools</li>
</ul>
</li>
<li>Execute multi-channel outbound campaigns through:
<ul>
<li>Email</li>
<li>Phone</li>
<li>LinkedIn</li>
<li>Social outreach</li>
</ul>
</li>
<li>Personalize messaging based on industry, ICP, and prospect challenges.</li>
<li>Build and maintain a consistent pipeline of qualified opportunities.</li>
</ul>
<strong>Pipeline nurturing & relationship building</strong><br>
<ul>
<li>Nurture early-stage prospects through structured follow-up campaigns.</li>
<li>Share relevant resources, case studies, and educational content.</li>
<li>Re-engage inactive leads and convert them into active opportunities.</li>
<li>Build trust through a consultative sales approach.</li>
</ul>
<strong>Sales collaboration</strong><br>
<ul>
<li>Schedule meetings and discovery calls for Account Executives.</li>
<li>Prepare detailed qualification summaries and handoff notes.</li>
<li>Collaborate with sales and marketing teams to improve:
<ul>
<li>Messaging</li>
<li>Targeting</li>
<li>Conversion rates</li>
</ul>
</li>
<li>Participate in pipeline reviews and sales strategy discussions.</li>
</ul>
<strong>CRM & sales operations</strong><br>
<ul>
<li>Maintain accurate records within:
<ul>
<li>Salesforce</li>
<li>HubSpot</li>
<li>Zoho CRM</li>
<li>Similar CRM platforms</li>
</ul>
</li>
<li>Track:
<ul>
<li>Outreach activity</li>
<li>Lead stages</li>
<li>Conversion metrics</li>
<li>Opportunity outcomes</li>
</ul>
</li>
<li>Maintain excellent CRM hygiene.</li>
<li>Prepare weekly pipeline and activity reports.</li>
</ul>
<h4>What success looks like</h4>
<ul>
<li>Consistently generates qualified sales opportunities.</li>
<li>Maintains a healthy and predictable pipeline.</li>
<li>Conducts effective discovery conversations.</li>
<li>Delivers seamless handoffs to Account Executives.</li>
<li>Maintains accurate CRM records and reporting.</li>
<li>Contributes directly to revenue growth.</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>You enjoy building relationships and starting conversations.</li>
<li>You’re naturally curious and ask thoughtful discovery questions.</li>
<li>You stay organized while managing multiple prospects.</li>
<li>You’re resilient and comfortable with outbound outreach.</li>
<li>You communicate confidently with decision-makers.</li>
<li>You’re motivated by goals, pipeline growth, and continuous improvement.</li>
</ul>
<h4>Required experience & skills</h4>
<strong>Experience</strong><br>
<ul>
<li>2+ years of experience in:
<ul>
<li>Business development</li>
<li>Sales development</li>
<li>Inside sales</li>
<li>Outbound prospecting</li>
</ul>
</li>
<li>Experience conducting discovery and qualification calls.</li>
<li>Hands-on experience with CRM platforms such as:
<ul>
<li>Salesforce</li>
<li>HubSpot</li>
<li>Zoho CRM</li>
</ul>
</li>
<li>Experience using:
<ul>
<li>LinkedIn Sales Navigator</li>
<li>Apollo</li>
<li>Outreach</li>
<li>SalesLoft</li>
<li>Similar sales engagement platforms</li>
</ul>
</li>
<li>Excellent written and verbal English communication skills.</li>
<li>Ability to manage multiple prospects and follow-up sequences simultaneously.</li>
</ul>
<strong>Nice to have</strong><br>
<ul>
<li>3–5 years of BDR or SDR experience with a proven track record.</li>
<li>Experience selling:
<ul>
<li>B2B SaaS</li>
<li>Technology solutions</li>
<li>Professional services</li>
<li>High-ticket products or services</li>
</ul>
</li>
<li>Familiarity with:
<ul>
<li>MEDDIC</li>
<li>Challenger Sale</li>
<li>SPIN Selling</li>
<li>Sandler Methodology</li>
</ul>
</li>
<li>Experience supporting mid-market or enterprise sales teams.</li>
<li>Background in account-based selling and multi-channel outreach.</li>
</ul>
<h4>Tech stack</h4>
<ul>
<li>Salesforce</li>
<li>HubSpot</li>
<li>Zoho CRM</li>
<li>LinkedIn Sales Navigator</li>
<li>Apollo</li>
<li>Outreach</li>
<li>SalesLoft</li>
<li>Google Workspace</li>
<li>Microsoft Office</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Respond to inbound leads and conduct discovery calls.</li>
<li>Research target accounts and identify decision-makers.</li>
<li>Execute outbound email, phone, and LinkedIn campaigns.</li>
<li>Qualify opportunities and schedule meetings.</li>
<li>Update CRM records and pipeline stages.</li>
<li>Collaborate with Account Executives on active opportunities.</li>
<li>Review outreach metrics and optimize messaging.</li>
</ul>
<p>In short: You’ll build qualified pipeline by identifying opportunities, engaging prospects, conducting discovery, and connecting Account Executives with sales-ready leads.</p>
<h4>Key metrics for success (KPIs)</h4>
<ul>
<li>Outreach activity (calls, emails, LinkedIn touches).</li>
<li>Discovery calls completed.</li>
<li>Qualified opportunities generated.</li>
<li>Lead-to-opportunity conversion rate.</li>
<li>Pipeline contribution.</li>
<li>CRM accuracy and documentation quality.</li>
<li>Prospect engagement and response rates.</li>
</ul>
<h4>Why this role stands out</h4>
<ul>
<li>Direct impact on pipeline growth and revenue generation.</li>
<li>Close collaboration with sales leadership and Account Executives.</li>
<li>Exposure to modern outbound sales strategies and tools.</li>
<li>Fully remote role aligned with U.S. business hours.</li>
<li>Career progression into:
<ul>
<li>Senior BDR</li>
<li>Account Executive</li>
<li>Business Development Manager</li>
<li>Sales Leadership</li>
</ul>
</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Application review</li>
<li>Spark Hire intro video (3–5 minutes)</li>
<li>Client interview</li>
<li>Offer & onboarding</li>
</ul>
<h4>What happens after you apply</h4>
<p>After submitting your application, you’ll receive an invitation from Spark Hire to record a short 3–5 minute intro video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.</p>
<p>Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your business development experience, and explain how you’ve handled outbound prospecting, discovery calls, lead qualification, and pipeline generation. You’ll also have the chance to demonstrate your communication style, objection-handling approach, and experience using CRM and sales engagement tools. Your video will be reviewed by the hiring team before moving to the client interview.</p>
<p>You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.</p>
<p>Please keep an eye on your inbox and spam folder for your Spark Hire invitation after applying.</p>
<h4>Apply now</h4>
<p>If you’re passionate about outbound prospecting, building relationships, qualifying opportunities, and driving pipeline growth, we’d love to hear from you. Apply today and help fuel business growth by creating high-quality sales opportunities.</p></p><p></p>
سلطنة عمان
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Job Description Summary</b></p><br><br>We are looking for Omani Nationals to join our team as Therapy Area Representative on a 6-months temporary contract. The TA Representative in Oman is responsible for executing in-field tactics for assigned priority brands within a defined territory. The role focuses on high-quality external stakeholder engagement and delivery of agreed field performance objectives, in line with Novartis policies, ethical standards, and compliance requirements.<br>#LI-Onsite<br><p><b>Job Description</b></p><br><br><p><u>Major accountabilities:</u></p><br><br><br><ul><li>Execute data-driven field engagement and delivering tailored omnichannel interactions using digital tools</li><li>Deliver high-quality, compliant product promotion aligned with brand strategy and therapeutic area priorities</li><li>Act as a trusted partner to HCPs by communicating clinical evidence, product value, and appropriate use</li><li>Leverage “next best action” insights and digital platforms to maximize engagement impact and execution excellence</li><li>Capture and share field insights on customer needs, market dynamics, and competitor activity to inform strategy and territory planning</li><li>Collaborate cross-functionally and operate in full compliance with company policies, ethical standards, and local regulations</li></ul><br><br><p><u>Requirements:</u></p><br><br><br><ul><li>Degree/education in relevant discipline.</li><li>Solid understanding and experience of <b>Oman</b> market is preferred.</li><li>Ability to execute omnichannel stakeholders' journeys effectively</li><li>Candemonstrate successful performance track record</li><li>Solid communication skills, analytical skills, and presentation skills.</li><li>Strong external stakeholders' engagement and relationship management skills. </li><li>Proven ability to use digital/AI tools as part of daily work.</li></ul><br><br><p><b>Skills Desired</b></p><br><br>Commercial Excellence, Communication Skills, Compliance, Conflict Management, Cross-Functional Coordination, Customer Insights, health care industry, Influencing Skills, Key Account Management, Negotiation Skills, Professional Ethics, Selling Skills, Technical Skills<br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Nationality">
<b>Nationality</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Nationality">
Oman </div>
</div>
toto
سلطنة عمان
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
About the job Outdoor Sales Representative - Hair & Nail
<p>We are looking for an experienced <strong>Outdoor Sales Representative - Nail & Hair </strong>to join our team in Oman (or willing to relocate to Oman). </p><br><p>This Role is responsible for driving consistent sales growth across multiple brands within their assigned territory by executing a structured yearly, quarterly, monthly, and daily roadmap to target achievement. </p><br><p><strong>Key Responsibilities</strong></p><br><ul><li>Develop and execute monthly, quarterly, and annual sales plans to achieve territory and brand targets.</li><li>Drive sales of focus products, promotions, and liquidation stock while maintaining commercial discipline.</li><li>Build and maintain strong relationships with salon partners to grow account value and portfolio penetration.</li><li>Identify and convert new salon accounts while expanding market coverage.</li><li>Monitor market trends, competitor activities, pricing, and promotional initiatives, providing actionable market insights.</li><li>Execute route plans and ensure consistent territory coverage through productive client visits.</li><li>Collaborate with Marketing, Education, and Brand teams to support launches, campaigns, and growth initiatives.</li><li>Ensure proper implementation of promotional offers, POS materials, and brand standards at salon level.</li><li>Manage collections, follow up on outstanding payments, and maintain healthy customer accounts.</li><li>Maintain strong product and brand knowledge to effectively communicate value propositions and drive conversions.</li></ul>
<p><strong>Requirements</strong></p><br><ul><li>Proven sales experience, preferably within the beauty, cosmetics, FMCG, or professional salon industry.</li><li>Strong negotiation, account management, and business development skills.</li><li>Excellent communication and relationship-building abilities.</li><li>Ability to analyze sales performance and identify growth opportunities.</li><li>Self-motivated, organized, and target-oriented.</li><li>Valid driver's license and willingness to travel within the assigned territory.</li></ul> <br>
<br> </div>
سلطنة عمان
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Job Description Summary</b></p><br><br>We are looking for Omani Nationals to join our team as Therapy Area Representative on a 6-months temporary contract. The TA Representative in Oman is responsible for executing in-field tactics for assigned priority brands within a defined territory. The role focuses on high-quality external stakeholder engagement and delivery of agreed field performance objectives, in line with Novartis policies, ethical standards, and compliance requirements.<br>#LI-Onsite<br><p><b>Job Description</b></p><br><br><p><u>Major accountabilities:</u></p><br><br><br><ul><li>Execute data-driven field engagement and delivering tailored omnichannel interactions using digital tools</li><li>Deliver high-quality, compliant product promotion aligned with brand strategy and therapeutic area priorities</li><li>Act as a trusted partner to HCPs by communicating clinical evidence, product value, and appropriate use</li><li>Leverage “next best action” insights and digital platforms to maximize engagement impact and execution excellence</li><li>Capture and share field insights on customer needs, market dynamics, and competitor activity to inform strategy and territory planning</li><li>Collaborate cross-functionally and operate in full compliance with company policies, ethical standards, and local regulations</li></ul><br><br><p><u>Requirements:</u></p><br><br><br><ul><li>Degree/education in relevant discipline.</li><li>Solid understanding and experience of <b>Oman</b> market is preferred.</li><li>Ability to execute omnichannel stakeholders' journeys effectively</li><li>Candemonstrate successful performance track record</li><li>Solid communication skills, analytical skills, and presentation skills.</li><li>Strong external stakeholders' engagement and relationship management skills. </li><li>Proven ability to use digital/AI tools as part of daily work.</li></ul><br><p><b>Skills Desired</b></p><br><br>Commercial Excellence, Conflict Management, Cross-Functional Coordination, Customer Insights, Influencing Skills, Key Account Management, Professional Ethics<br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Nationality">
<b>Nationality</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Nationality">
Oman </div>
</div>
toto
سلطنة عمان
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Pipeline and Tank Constructions SPC is seeking a Contact Center Representative to handle incoming calls and coordinate communication between clients and project teams. This role is responsible for responding to inquiries, routing calls to appropriate departments, and maintaining accurate call logs. The position reports to the Administration Supervisor.</p><p><b>Key Responsibilities:</b></p><ul><li>Answer incoming calls in a professional and timely manner</li><li>Respond to client inquiries regarding project status, service availability, and general company information</li><li>Route calls to the appropriate project managers, engineers, or administrative staff</li><li>Take accurate messages and ensure delivery to the intended recipient</li><li>Maintain a log of incoming calls and track unresolved inquiries</li><li>Assist clients with basic questions about company services and project locations</li><li>Coordinate with internal teams to obtain updates for client queries</li><li>Follow up on pending client requests as directed by supervisors</li><li>Perform outbound calls for appointment reminders or information verification as needed</li><li>Maintain professional telephone etiquette and customer service standards at all times</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>High school diploma or equivalent; additional training in customer service or office administration is preferred</li><li>Minimum 1 year of experience in a call center, customer service, or reception role</li><li>Clear speaking voice and professional telephone manner</li><li>Good verbal communication skills in English; proficiency in Arabic is required</li><li>Basic computer skills including Microsoft Outlook and Excel</li><li>Ability to remain calm and professional when handling multiple calls</li><li>Strong listening skills and attention to detail when taking messages</li><li>Reliable attendance and punctuality</li></ul><p><br></p></div>
سلطنة عمان
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Job Description Summary</b></p><br><br>We are looking for Omani Nationals to join our team as Therapy Area Representative for the Commercial Portfolio. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients.<br>#LI-Onsite<br><p><b>Job Description</b></p><br><br><p><u>Major accountabilities:</u></p><br><br><br><ul><li>Execute data-driven field engagement and delivering tailored omnichannel interactions using digital tools</li><li>Deliver high-quality, compliant product promotion aligned with brand strategy and therapeutic area priorities</li><li>Act as a trusted partner to HCPs by communicating clinical evidence, product value, and appropriate use</li><li>Leverage “next best action” insights and digital platforms to maximize engagement impact and execution excellence</li><li>Capture and share field insights on customer needs, market dynamics, and competitor activity to inform strategy and territory planning</li><li>Collaborate cross-functionally and operate in full compliance with company policies, ethical standards, and local regulations</li></ul><br><br><p><u>Requirements:</u></p><br><br><br><ul><li>Degree/education in relevant discipline.</li><li>Solid understanding of <b>Oman</b> market is preferred.</li><li>Ability to execute omnichannel stakeholders journeys effectively</li><li>Candemonstrate successful performance track record</li><li>Solid communication skills, analytical skills, and presentation skills.</li><li>Strong external stakeholders engagement and relationship management skills. </li><li>Proven ability to use digital/AI tools as part of daily work.</li></ul><br><br><p><b>Skills Desired</b></p><br><br>Commercial Excellence, Conflict Management, Cross-Functional Coordination, Customer Insights, Influencing Skills, Key Account Management, Professional Ethics<br> </div>
سلطنة عمان
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Job Description Summary</b></p><br><br>The TA Representative in NPhS country is responsible for supporting HQ by executing the in-field tactics for assigned priority brands within a defined territory. The role focuses on high-quality external stakeholder engagement and delivery of agreed field performance objectives, in line with Novartis policies, ethical standards, and compliance requirements.<br>#LI-Onsite<br><p><b>Job Description</b></p><br><br><p><u>Major accountabilities:</u></p><br><br><br><ul><li>Execute data-driven field engagement and delivering tailored omnichannel interactions using digital tools</li><li>Deliver high-quality, compliant product promotion aligned with brand strategy and therapeutic area priorities</li><li>Act as a trusted partner to HCPs by communicating clinical evidence, product value, and appropriate use</li><li>Leverage “next best action” insights and digital platforms to maximize engagement impact and execution excellence</li><li>Capture and share field insights on customer needs, market dynamics, and competitor activity to inform strategy and territory planning</li><li>Collaborate cross-functionally and operate in full compliance with company policies, ethical standards, and local regulations</li></ul><br><p> <u>Requirements:</u></p><br><br><br><ul><li>Degree/education in relevant discipline.</li><li>Solid understanding of <b>Oman</b> market is preferred.</li><li>Candemonstrate successful performance track record</li><li>Solid communication skills, analytical skills, and presentation skills.</li><li>Strong external stakeholders engagement and relationship management skills. </li><li>Proven ability to use digital/AI tools as part of daily work.</li></ul><br><p><b>Skills Desired</b></p><br><br>Commercial Excellence, Conflict Management, Cross-Functional Coordination, Customer Insights, Influencing Skills, Key Account Management, Professional Ethics<br> </div>
سلطنة عمان - Oman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are looking for Omani Nationals to join our team as Therapy Area Representative for the Commercial Portfolio. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients. #LI-Onsite</p><p>About the Role Major accountabilities:</p><ul><li>Execute data-driven field engagement and delivering tailored omnichannel interactions using digital tools</li><li>Deliver high-quality, compliant product promotion aligned with brand strategy and therapeutic area priorities</li><li>Act as a trusted partner to HCPs by communicating clinical evidence, product value, and appropriate use</li><li>Leverage next best action insights and digital platforms to maximize engagement impact and execution excellence</li><li>Capture and share field insights on customer needs, market dynamics, and competitor activity to inform strategy and territory planning</li><li>Collaborate cross-functionally and operate in full compliance with company policies, ethical standards, and local regulations</li></ul><p>Requirements:</p><ul><li>Degree/education in relevant discipline.</li><li>Solid understanding of Oman market is preferred.</li><li>Ability to execute omnichannel stakeholders journeys effectively</li><li>Can demonstrate successful performance track record</li><li>Solid communication skills, analytical skills, and presentation skills.</li><li>Strong external stakeholders engagement and relationship management skills.</li><li>Proven ability to use digital/AI tools as part of daily work.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Degree/education in relevant discipline.</li><li>Solid understanding of Oman market is preferred.</li><li>Ability to execute omnichannel stakeholders journeys effectively</li><li>Can demonstrate successful performance track record</li><li>Solid communication skills, analytical skills, and presentation skills.</li><li>Strong external stakeholders engagement and relationship management skills.</li><li>Proven ability to use digital/AI tools as part of daily work.</li></ul><p></p></section>
toto
سلطنة عمان
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Summary: <br>
<p>One of our clients in Oman is looking for Financing Representative.</p><br><br> Key Responsibilities: <br>
<ul>
<li>Financing sales activities <br>• Financing offering <br>• Negotiation of financing conditions within frames established by the Management <br>• Follow-up on competition and competitors’ financing conditions <br>• Develop and maintain good working relations with the company sales organization (particularly HHA) <br>• Collection of credit information <br>• Evaluation of financing margins </li><li>Credit assessment <br>• Credit assessment of customers and prospects <br>• Preparation of credit decisions <br>• Make recommendations for credit decisions and securities <br>• Documentation and quality follow up on credit information <br>• Develop local adaptations to the credit policy and make suggestions for revision of the Credit Policy</li><li>Credit administration <br>• Controlling financing agreements, supplementary documents and securities by way of the 4-eye principle along with the Dubai based Administrator <br>• Assure agreements are properly dated, stamped and signed and if applicable legalized in due course<br>• Collection of documents required pre/at delivery such as acceptance certificate and insurance policies</li><li>Business Development <br>• Development and introduction of new products and services <br>• Develop and maintain relations to strategic financing partners and suppliers in the region </li><li>Reporting<br>• Support in sourcing data and preparing financing sales statistics <br>• Supporting the preparation of monthly reports </li><li>Credit Risk Control<br>In this field the FR has a dotted line of subordination to the CRM in accordance with the Credit Risk policy<br>• Pro-active collection of payments and monitoring of non-payers <br>• Legal issues related to bad payers <br>• Repossessions <br>• Continued follow-up on parties having issued guarantees</li>
</ul>
<br> Requirements: <br>
<ul>
<li> 2-5 years essential experience:<ul><li>Relationship building</li><li>Financing</li><li>Credit evaluation</li><li>Business</li><li>Computer (user)</li></ul></li>
</ul>
<br>
<br><br> </div>
Pavago
سلطنة عمان
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Business Development Representative (BDR) – Outbound Sales & Lead Generation Job Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We’re hiring a Business Development Representative (BDR) to generate, qualify, and nurture high-quality sales opportunities through inbound and outbound prospecting.<br> In this role, you’ll engage prospective customers, conduct discovery conversations, identify business needs, and pass qualified opportunities to Account Executives.<br> You will play a critical role in driving pipeline growth and revenue generation while delivering a consultative and professional prospect experience.<br> This opportunity is ideal for someone who enjoys outbound sales, relationship building, lead qualification, and creating new business opportunities in a fast-paced B2B environment.<br> Key Responsibilities Lead Qualification & Discovery Engage inbound leads generated through marketing campaigns, referrals, events, and website inquiries.<br> Conduct discovery calls to understand: Business needs Budget Timeline Decision-making process Qualify opportunities using frameworks such as: BANT MEDDIC SPICED SPIN Identify pain points and determine sales readiness.<br> Maintain detailed qualification notes and CRM records.<br> Outbound Prospecting & Pipeline Generation Research target accounts using: LinkedIn Sales Navigator Apollo ZoomInfo Similar prospecting tools Execute multi-channel outbound campaigns through: Email Phone LinkedIn Social outreach Personalize messaging based on: Industry ICP alignment Prospect challenges Generate and maintain a consistent pipeline of qualified opportunities.<br> Pipeline Nurturing & Relationship Building Nurture early-stage prospects through ongoing follow-up campaigns.<br> Share relevant resources, case studies, and educational content.<br> Re-engage inactive leads and convert them into active opportunities.<br> Build trust through a consultative sales approach.<br> Sales Collaboration & Handoff Schedule meetings, demos, and discovery calls for Account Executives.<br> Prepare detailed handoff notes and qualification summaries.<br> Collaborate with sales and marketing teams to improve: Messaging Targeting Conversion rates Participate in pipeline reviews and strategy discussions.<br> CRM & Reporting Maintain accurate records in: Salesforce HubSpot Zoho Similar CRM platforms Track: Outreach activity Lead stages Conversion metrics Opportunity outcomes Maintain CRM hygiene and complete documentation.<br> Provide weekly reporting on pipeline generation and performance.<br> Continuous Improvement Share prospect feedback and common objections.<br> Optimize outreach messaging and qualification strategies.<br> Stay informed on market trends, competitor activity, and customer challenges.<br> Requirements Must-Have Qualifications 2+ years of experience in: Business Development Sales Development Inside Sales Outbound Prospecting Experience conducting discovery and qualification calls.<br> Proficiency with CRM systems such as: Salesforce HubSpot Zoho CRM Experience using: LinkedIn Sales Navigator Apollo Outreach SalesLoft Similar sales engagement platforms Strong written and verbal English communication skills.<br> Ability to manage multiple prospects and follow-up sequences simultaneously.<br> Preferred Qualifications 3–5 years of BDR or SDR experience with proven quota attainment.<br> Experience selling: B2B SaaS Technology solutions Professional services High-ticket products or services Familiarity with: MEDDIC Challenger Sale SPIN Selling Sandler Methodology Experience supporting mid-market or enterprise sales teams.<br> Background in account-based sales and multi-channel outreach campaigns.<br> What Makes You Successful Strong communicator and active listener.<br> Consultative and relationship-focused approach to sales.<br> Organized, disciplined, and metrics-driven.<br> Comfortable with high-volume outreach while maintaining personalization.<br> Resilient, coachable, and motivated by targets.<br> Able to work independently in a remote environment.<br> Typical Day Respond to inbound leads and conduct discovery calls.<br> Build prospect lists and identify decision-makers.<br> Execute outbound email, phone, and LinkedIn campaigns.<br> Qualify opportunities and schedule meetings.<br> Update CRM records and pipeline stages.<br> Collaborate with Account Executives on active opportunities.<br> Review outreach metrics and optimize performance.<br> Key Performance Indicators (KPIs) Outreach activity volume (calls, emails, LinkedIn touches) Discovery calls completed Qualified opportunities generated Lead-to-opportunity conversion rates Pipeline contribution CRM accuracy and documentation quality Outbound engagement and response rates Why Join Us?<br> Direct impact on pipeline growth and revenue generation.<br> Opportunity to work closely with sales leadership and Account Executives.<br> Exposure to modern outbound sales strategies and tools.<br> Clear career progression into: Senior BDR Account Executive Business Development Manager Sales Leadership Fully remote work environment aligned with U.<br>S. business hours.<br> Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Assessment (Mock Discovery Call or Qualification Exercise) Client Interview Offer & Background Verification Apply Now If you enjoy outbound prospecting, building relationships, qualifying opportunities, and driving pipeline growth, we’d love to hear from you.<br></span> </div>
سلطنة عمان - Oman
<p><h4>About the role</h4>
<p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br>
You’ll be the frontline voice of the company, responsible for:</p>
<ul>
<li>Resolving customer issues quickly</li>
<li>Delivering a positive support experience</li>
<li>Maintaining strong communication under pressure</li>
</ul>
<p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p>
<h4>What you’ll own</h4>
<p><strong>Customer interaction & issue resolution</strong></p>
<ul>
<li>Handle 50–100 daily support tickets using platforms like:</li>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
<li>Respond via:</li>
<ul>
<li>Phone</li>
<li>Email</li>
<li>Live chat</li>
<li>Social channels</li>
</ul>
<li>Aim for first-contact resolution (FCR)</li>
<li>Escalate complex issues to Tier 2 or technical teams</li>
</ul>
<p><strong>Ticket & SLA management</strong></p>
<ul>
<li>Prioritize tickets based on urgency and SLA requirements</li>
<li>Track and manage open cases to ensure timely resolution</li>
<li>Document all interactions clearly in the system</li>
<li>Maintain organized and complete ticket records</li>
</ul>
<p><strong>Knowledge base & efficiency</strong></p>
<ul>
<li>Update internal knowledge bases and FAQs</li>
<li>Create and improve:</li>
<ul>
<li>Response templates</li>
<li>Macros</li>
</ul>
<li>Help reduce repetitive tickets through better documentation</li>
</ul>
<p><strong>Customer experience & feedback</strong></p>
<ul>
<li>Communicate with empathy and professionalism</li>
<li>Capture customer feedback (CSAT, NPS)</li>
<li>Identify recurring issues and flag trends</li>
<li>Escalate negative experiences for quick resolution</li>
</ul>
<p><strong>Collaboration</strong></p>
<ul>
<li>Work closely with:</li>
<ul>
<li>Product</li>
<li>Engineering</li>
<li>Operations teams</li>
</ul>
<li>Provide insights to improve customer experience and product quality</li>
</ul>
<p><strong>Compliance & quality</strong></p>
<ul>
<li>Ensure compliance with:</li>
<ul>
<li>GDPR</li>
<li>HIPAA (if applicable)</li>
</ul>
<li>Maintain confidentiality when handling customer data</li>
<li>Follow quality standards for all interactions</li>
</ul>
<h4>What success looks like</h4>
<ul>
<li>High first-contact resolution rates</li>
<li>Fast response and resolution within SLA</li>
<li>Strong customer satisfaction (CSAT ? 90%)</li>
<li>Clean, organized ticket management</li>
<li>Positive feedback from customers and leadership</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>Patient, empathetic, and customer-focused</li>
<li>Strong communicator (written and verbal)</li>
<li>Comfortable handling high ticket volumes</li>
<li>Organized and detail-oriented</li>
<li>Resilient under pressure</li>
<li>Adaptable across different industries and customer types</li>
</ul>
<h4>Requirements (must-have)</h4>
<p><strong>Experience</strong></p>
<ul>
<li>1–2+ years in:</li>
<ul>
<li>Customer service</li>
<li>Call center</li>
<li>Support roles</li>
</ul>
<li>Experience using at least one platform:</li>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
</ul>
<p><strong>Skills</strong></p>
<ul>
<li>Strong typing and multitasking ability</li>
<li>Excellent written and verbal English</li>
<li>Proficiency with:</li>
<ul>
<li>Microsoft Office</li>
<li>Google Workspace</li>
</ul>
<li>Ability to manage multiple tickets and priorities simultaneously</li>
</ul>
<p><strong>Nice to have</strong></p>
<ul>
<li>Multilingual support experience</li>
<li>Industry exposure:</li>
<ul>
<li>SaaS</li>
<li>E-commerce</li>
<li>Healthcare</li>
<li>Finance</li>
</ul>
<li>Experience in KPI-driven environments</li>
<li>Familiarity with:</li>
<ul>
<li>Chatbots</li>
<li>AI-powered support tools</li>
</ul>
</ul>
<h4>Tools you’ll use</h4>
<ul>
<li>Zendesk / Freshdesk / Salesforce Service Cloud</li>
<li>Email & chat systems</li>
<li>Knowledge base tools</li>
<li>Internal collaboration platforms</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review and prioritize incoming tickets</li>
<li>Respond to customer inquiries across channels</li>
<li>Resolve issues or escalate when needed</li>
<li>Update knowledge base with new solutions</li>
<li>Collaborate with internal teams on complex cases</li>
<li>Track feedback and improve support quality</li>
<li>Clear or update ticket queue before end of day</li>
</ul>
<p>In short:<br>
You ensure every customer interaction ends with clarity, professionalism, and resolution.</p>
<h4>Key metrics (KPIs)</h4>
<ul>
<li>First contact resolution (FCR)</li>
<li>Average handle time (AHT)</li>
<li>CSAT / NPS scores (target ? 90%)</li>
<li>SLA adherence</li>
<li>Ticket backlog management</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Video interview with recruiter</li>
<li>Practical task (handle sample tickets)</li>
<li>Client interview</li>
<li>Offer & background verification</li>
</ul>
<h4>Apply now</h4>
<p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br>
Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>
سلطنة عمان - Oman
<p><h4>About the role</h4>
<p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br>
You’ll be the frontline voice of the company, responsible for:</p>
<ul>
<li>Resolving customer issues quickly</li>
<li>Delivering a positive support experience</li>
<li>Maintaining strong communication under pressure</li>
</ul>
<p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p>
<h4>What you’ll own</h4>
<p><strong>Customer interaction & issue resolution</strong></p>
<ul>
<li>Handle 50–100 daily support tickets using platforms like:</li>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
<li>Respond via:</li>
<ul>
<li>Phone</li>
<li>Email</li>
<li>Live chat</li>
<li>Social channels</li>
</ul>
<li>Aim for first-contact resolution (FCR)</li>
<li>Escalate complex issues to Tier 2 or technical teams</li>
</ul>
<p><strong>Ticket & SLA management</strong></p>
<ul>
<li>Prioritize tickets based on urgency and SLA requirements</li>
<li>Track and manage open cases to ensure timely resolution</li>
<li>Document all interactions clearly in the system</li>
<li>Maintain organized and complete ticket records</li>
</ul>
<p><strong>Knowledge base & efficiency</strong></p>
<ul>
<li>Update internal knowledge bases and FAQs</li>
<li>Create and improve:</li>
<ul>
<li>Response templates</li>
<li>Macros</li>
</ul>
<li>Help reduce repetitive tickets through better documentation</li>
</ul>
<p><strong>Customer experience & feedback</strong></p>
<ul>
<li>Communicate with empathy and professionalism</li>
<li>Capture customer feedback (CSAT, NPS)</li>
<li>Identify recurring issues and flag trends</li>
<li>Escalate negative experiences for quick resolution</li>
</ul>
<p><strong>Collaboration</strong></p>
<ul>
<li>Work closely with:</li>
<ul>
<li>Product</li>
<li>Engineering</li>
<li>Operations teams</li>
</ul>
<li>Provide insights to improve customer experience and product quality</li>
</ul>
<p><strong>Compliance & quality</strong></p>
<ul>
<li>Ensure compliance with:</li>
<ul>
<li>GDPR</li>
<li>HIPAA (if applicable)</li>
</ul>
<li>Maintain confidentiality when handling customer data</li>
<li>Follow quality standards for all interactions</li>
</ul>
<h4>What success looks like</h4>
<ul>
<li>High first-contact resolution rates</li>
<li>Fast response and resolution within SLA</li>
<li>Strong customer satisfaction (CSAT ? 90%)</li>
<li>Clean, organized ticket management</li>
<li>Positive feedback from customers and leadership</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>Patient, empathetic, and customer-focused</li>
<li>Strong communicator (written and verbal)</li>
<li>Comfortable handling high ticket volumes</li>
<li>Organized and detail-oriented</li>
<li>Resilient under pressure</li>
<li>Adaptable across different industries and customer types</li>
</ul>
<h4>Requirements (must-have)</h4>
<p><strong>Experience</strong></p>
<ul>
<li>1–2+ years in:</li>
<ul>
<li>Customer service</li>
<li>Call center</li>
<li>Support roles</li>
</ul>
<li>Experience using at least one platform:</li>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
</ul>
<p><strong>Skills</strong></p>
<ul>
<li>Strong typing and multitasking ability</li>
<li>Excellent written and verbal English</li>
<li>Proficiency with:</li>
<ul>
<li>Microsoft Office</li>
<li>Google Workspace</li>
</ul>
<li>Ability to manage multiple tickets and priorities simultaneously</li>
</ul>
<p><strong>Nice to have</strong></p>
<ul>
<li>Multilingual support experience</li>
<li>Industry exposure:</li>
<ul>
<li>SaaS</li>
<li>E-commerce</li>
<li>Healthcare</li>
<li>Finance</li>
</ul>
<li>Experience in KPI-driven environments</li>
<li>Familiarity with:</li>
<ul>
<li>Chatbots</li>
<li>AI-powered support tools</li>
</ul>
</ul>
<h4>Tools you’ll use</h4>
<ul>
<li>Zendesk / Freshdesk / Salesforce Service Cloud</li>
<li>Email & chat systems</li>
<li>Knowledge base tools</li>
<li>Internal collaboration platforms</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review and prioritize incoming tickets</li>
<li>Respond to customer inquiries across channels</li>
<li>Resolve issues or escalate when needed</li>
<li>Update knowledge base with new solutions</li>
<li>Collaborate with internal teams on complex cases</li>
<li>Track feedback and improve support quality</li>
<li>Clear or update ticket queue before end of day</li>
</ul>
<p>In short:<br>
You ensure every customer interaction ends with clarity, professionalism, and resolution.</p>
<h4>Key metrics (KPIs)</h4>
<ul>
<li>First contact resolution (FCR)</li>
<li>Average handle time (AHT)</li>
<li>CSAT / NPS scores (target ? 90%)</li>
<li>SLA adherence</li>
<li>Ticket backlog management</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Video interview with recruiter</li>
<li>Practical task (handle sample tickets)</li>
<li>Client interview</li>
<li>Offer & background verification</li>
</ul>
<h4>Apply now</h4>
<p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br>
Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>
جهة العمل غير مُفصح عنها
سلطنة عمان - Oman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Assist customers with product selection, provide excellent customer service, promote products, achieve sales targets, process billing, replenish merchandise, maintain store cleanliness, and ensure an outstanding shopping experience.</p></div></section>