وظائف مهندسى امن معلومات في سلطنة عمان

<p>Looking for a QS Engineer with min 4 to 5 year of Experience</p><p><br></p><p>for OMAN - 300 OMR</p><p>Oman Driving License will be an added advantage</p><p><strong>Desired Candidate Profile</strong></p><p>min 4 to 5 year of Experience</p>

<p>Potential to develop up to a Cost Estimator / Engineer position for large projects. Review of proposed "Star Rates" on description and validation. Providing all type of measurements or valuations of Direct costs . Single focal point in QS issues.</p>

<p>The Senior Planning Engineer is responsible for overseeing and coordinating the planning aspects of the project.The primary role is to create and manage project schedules,develop plans, and ensure that projects are completed on time and within budget</p>

<p>Responsible for monitoring the quality of incoming and outgoing materials, products, services for the assigned project, as well as the associated construction/production/manufacturing/installation etc process. Also responsible for conducting tests, analyzing measurements, and reporting thereof. Overall, a Quality Control Inspector, is responsible for making sure that the material/product/service meets the expected standards before being sent to the customer so as to arrest/reduce the chances of failure/non conformity.<br></p><ol><li><p>Responsible for all day to day activities and execution of all Quality Control plans for the assigned project in line with organizational and project/location specific QMS/CQP/PQP, international standards (ISO etc), client and statutory requirements</p></li><li><p>Responsible to perform various functional quality assessments & inspections on input samples (materials, products, services) and accept/reject based on specified internal/external criteria and defined procedures. Responsible to assess & inspect output samples (materials, products, services) and accept/reject based on specified internal/external criteria and defined procedures. Responsible to initiate corrective actions on non-conformities and monitor & track them to completion</p></li><li><p>Responsible to define functional inspection and test processes and document inspection outcomes by completing detailed inspection reports and performance records. Responsible to measure, track and monitor improvements to the construction/production/manufacturing/installation etc process to ensure quality control</p></li><li><p>Responsible for all individual and specific departmental productivity targets, financial objectives, KPIs and attainment thereof.<br></p></li></ol><p><strong>Other tasks:</strong></p><ol><li><p>Promoting Group Values, Code of Conduct and associated policies</p></li><li><p>Participating and providing positive contribution to technical, commercial, planning, safety and quality performance of the organization and in accordance with Client, Contractual, regulatory requirements</p></li><li><p>Undertaking any other responsibilities as directed and mutually agreed with the Line Management</p><p><br><br></p></li></ol><p><strong>Desired Candidate Profile</strong></p><p>Responsible for execution of Quality inspections as per SP 1171, Contract quality control plans and inspection test packs. He/she shall report to the relevant area Quality Engineer.<br></p><p><strong>Educational Qualifications</strong></p><ul><li><p>Bachelor’s degree in Mechanical Engineering<br></p></li></ul><p><strong>Professional Certifications</strong></p><ul><li><p>Welding Inspection Qualification (CSWIP 3.1 or AWS- CWI) or equivalent</p></li><li><p>ASNT Level 2 or equivalent in UT, RT, PT, MT.</p></li><li><p>Certification in Quality Management Systems, Six Sigma, ISO, Total Quality Management or equivalent (preferred)</p></li><li><p>B_Gas Certification.</p></li></ul><p><strong>Skills</strong></p><ul><li><p>A proven work experience as a Welding QCI</p></li><li><p>Familiarity with latest quality-oriented trends in the industry. Knowledge of best practices</p></li><li><p>Strong writing and record keeping abilities. Strong IT skills. Strong communication, planning, organizing and leadership skills.</p></li></ul><p><br></p><p><u>Key details of the position:</u></p><ul><li><p>Site-based job&nbsp;<strong>without family status</strong></p></li><li><p><strong>Food, accommodation and transportation</strong>&nbsp;will be provided by the company</p></li><li><p>Mandatory -&nbsp;<strong><em><u>Oil & Gas Experience & The role requires significant experience in pipelines, Cross Country Pipelines and flowlines and is offered on a long-term basis employment.</u></em></strong></p></li><li><p><strong>Leave cycle:</strong>&nbsp;6 months followed by 14 days of paid leave&nbsp;(Client approved Candidates/position only)</p></li></ul><p><br><br></p>

<p>Provide operational and technical engineering support across upstream surface facilities and associated systems, including on plot and off plot installations, during execution, commissioning, start up, and steady state operations. Support troubleshooting, technical assessments, and operational problem solving to ensure safe and efficient plant and field operations. Deliver assigned engineering and operational support tasks, including technical backup for hardware, process systems, utilities, and associated applications. Support pre commissioning, commissioning, start up, and readiness activities for projects, brownfield modifications, and operational improvements. Interface with Operations, Maintenance, Projects, HSE, Supply Chain and other Functions to support technical resolution of operational and execution issues. Support procurement and supply activities from a technical standpoint, including resolving operational and technical clarification matters. Monitor and support readiness to operate activities to ensure assets meet safety, operability, and reliability requirements. Participate in operational reviews, audits, studies, and assurance activities (e.g. ORA, PSSR), as required by project or asset lifecycle stage. Ensure compliance with company engineering standards, operating philosophies, applicable regulations, and best industry practices. Engineer Operation Support: Execute assigned engineering and operational support tasks under supervision. Apply approved engineering procedures, standards, and work practices during execution and operations. Support commissioning, start up, and operational activities as part of a multi disciplinary team. Contribute to studies, reviews, and troubleshooting activities under guidance. Senior Engineer Operation Support: Independently handle multiple operational support and execution scopes across on plot and off plot facilities. Provide technical guidance and mentoring to junior engineers and trainees. Apply hands on experience in upstream surface facilities, including major process units and associated rotating and static equipment. Act as discipline or process lead in technical reviews and studies (e.g. design reviews, HAZOP, RCAs, MOCs). Lead technical input for brownfield modifications, operational improvements, and energy efficiency initiatives. Manage technical aspects of procurement, bid evaluation, and vendor document reviews. Lead Engineer Operation Support: Act as technical authority for operational support across on plot and off plot upstream facilities. Provide strategic technical direction and ensure consistent application of engineering principles across assets and teams. Lead and coordinate engineering and operational support teams during execution, commissioning, and readiness phases. Serve as focal point for ORA, PSSR, commissioning governance, and operational readiness assurance. Own technical risk evaluation, readiness endorsement, and final technical recommendations to management and stakeholders. Support capability development, succession planning, and continuous improvement within Operation Support. Key interactions Internal: Operated Assets functions. External: Contractors, Vendors &amp; Suppliers Notable Working Conditions. Field Operations and office environment, Moderate to intensive computer screen use.</p><p><strong>Desired Candidate Profile</strong></p><h2>Education requirements:</h2><p>Bachelors in Process, Chemical, or equivalent</p><h2>Language requirements :</h2><p>Excellent knowledge of written, read, and spoken English (required) | Arabic - Native (desirable)</p><h2>Background and experience:</h2><p>Background 5+ years of relevant experience Adaptable and motivated engineering professional who thrives in complex operational and project environments. Experience in engineering design support and troubleshooting within upstream surface facilities. Exposure to project lifecycle activities including planning, installation, commissioning, start up, and operational support. Demonstrates sound technical judgment with knowledge of engineering standards, material specifications, and applicable international codes. Working knowledge of Quality Assurance, Quality Control, and HSE requirements. Ability to interpret Process diagrams (PFDs, P&amp;IDs), engineering drawings, and OEM manuals.</p><h2>Competencies and skills:</h2><h3>Soft Skills</h3><p>Excellent interpersonal skills with strong multi cultural awareness and sensitivity. Ability to build effective working relationships with internal teams and contractors, with a strong focus on collaboration. Ability to manage multiple priorities in a dynamic, time critical operational environment. Analytical and fact based approach to problem solving and decision making. Strong troubleshooting mindset and result oriented attitude.</p><h3>Technical Skills</h3><p>Computer literate with working knowledge of standard office and engineering applications (e.g. MS Office). Sound technical judgment with practical understanding of upstream Oil &amp; Gas engineering disciplines. Knowledge of resource coordination, interface management, and basic contract administration. Experience in Root Cause Analysis (RCA) and structured problem solving techniques. Ability to read and interpret engineering drawings, specifications, and vendor documentation. Basic understanding of project execution and project management principles. Ability to support the development, review, and modification of technical and operational procedures. Capability to provide technical support, troubleshooting, backup, and operational assistance as required.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Potential to develop up to a Cost Estimator / Engineer position for large projects. Review of proposed "Star Rates" on description and validation. Providing all type of measurements or valuations of Direct costs . Single focal point in QS issues.</p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.</span></p><br><p><span><strong>The project:</strong></span></p><br><p><span>This is a major mixed-use development project in Oman, the project consists of large commercial buildings and retail areas, with lavish landscaping and public realm.</span></p><br><p><span>The senior facilities manager will act as the client’s strategic representative for all facilities management and operational readiness matters.</span></p><br><p><span>The role will lead the preparation, review, analysis, evaluation, and governance of RFPs, tenders, scopes of work, commercial submissions, and service delivery models related to Integrated Facilities Management (IFM), Theatre Operations, Library Operations and Leasing with associated operational packages.</span></p><br><p><span>Shall protect the client’s interests by ensuring all future operating contracts are commercially sound, technically robust, performance-driven, and aligned with international best practice.</span></p><br><p><span><strong>You’ll be responsible for:</strong></span></p><br><ul><li><span>Advising clients on operating models, service delivery strategies, outsourcing approaches and procurement routes.</span></li><li><span>Leading the procurement of integrated facilities management and specialist operational services, including front of house, security, cleaning, landscaping, parking, commercial and public-facing operations.</span></li><li><span>Developing and reviewing tender documentation, scopes of services, KPIs, SLAs and governance frameworks.</span></li><li><span>Managing bid evaluations, commercial assessments and procurement recommendations to ensure value, compliance and operational effectiveness.</span></li><li><span>Supporting operational readiness, mobilisation planning, asset handover, maintenance strategies and transition management.</span></li><li><span>Providing specialist advisory services for cultural, mixed-use and public assets, including theatres, libraries, events venues and commercial facilities.</span></li><li><span>Reviewing contract arrangements, performance frameworks and governance structures to optimise service outcomes and mitigate risk.</span></li><li><span>Preparing executive reports, business cases and decision papers for senior leadership, boards and key stakeholders.</span></li></ul><p><span><strong>You’ll need to have:</strong></span></p><br><ul><li><span>Bachelor’s degree in engineering, facilities management, business, real estate, operations or related field.</span></li><li><span>Professional certifications such as IFMA, IWFM, PMP, MRICS, or equivalent are advantageous.</span></li><li><span>Extensive experience in facilities management, operational readiness and procurement advisory across complex assets.</span></li><li><span>Proven track record leading tendering, bid evaluation, contract mobilisation and service delivery strategies.</span></li><li><span>Strong knowledge of IFM services, contract governance, KPIs, SLAs and asset lifecycle management.</span></li><li><span>Experience supporting public, cultural and mixed-use developments within GCC environments.</span></li></ul><p><span><strong>Our values</strong></span></p><br><p><span><strong>Safety first - Going home safe and well: </strong>We champion a safe, diverse, and inclusive working environment, understanding the importance of well-being in every team.</span></p><br><p><span><strong>Client focus - Deliver on our promise: </strong>We own the quality of deliverables and strategic outcomes and build long-term relationships with our clients.</span></p><br><p><span><strong>Integrity - Always do the right thing:</strong> We influence positive outcomes within our industry while always aligning with our compliance obligations.</span></p><br><p><span><strong>Create opportunity - For our people to excel: </strong>We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop.</span></p><br><p><br><span>Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfill all the criteria, please apply, as you may still be the best candidate for this role or another role within our organisation.</span></p><br><p><span>We are also open to discussing part-time, flexible, and hybrid working options if suitable within the role.</span></p><br><p><br><span>#LI-Onsite</span></p><br> </div>

<p>The QA/QC Engineer shall:</p><ul><li><p>Prepare, implement, monitor, revise and update the Quality Plan.</p></li><li><p>Develop, prepare, implement, and monitor all Contract Specific Quality Procedures and Work Instructions.</p></li><li><p>Review and monitor Sub-suppliers Quality Management Systems and quality performance.</p></li><li><p>Prepare, review, and monitor the implementation of the Inspection and Test Plans (ITP’s).</p></li><li><p>Report Quality activities as directed.</p></li><li><p>Liaise with Company on matters related to Quality as applicable.</p></li><li><p>Be responsible for auditing activities – internal, external, and follow up of Corrective Actions.</p></li><li><p>Be responsible for overall control, supervision and implementation of Contract quality and technical requirements; resolution of quality problems; preparation and maintenance of Contract quality records.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Shall have minimum of 15 years overall experience.</p></li><li><p>Shall have minimum of 8 years of relevant experience in oil and gas projects. Shall have the capability of developing and implementing quality system, quality plans, work procedures and inspection plans as directed.</p></li><li><p>Shall have minimum of 5 years’ experience of Quality leadership position.</p></li><li><p>Shall have minimum 5 years’ experience in the Middle East Region.</p></li><li><p>Shall have experience in quality management in projects covering design / engineering, procurement, construction, pre-commissioning and commissioning phases.</p></li><li><p>Shall have technical knowledge of inspection and exposed to multi discipline works of oil and gas construction field.</p></li><li><p>Shall be familiar with relevant codes used in oil and gas industries.</p></li><li><p>Preferably be familiar with practices such as Flawless Project Delivery (FPD) and Technical Integrity Verification (TIV).</p></li><li><p>Shall have Welding Inspection and Painting & Coating Qualification (CSWIP 3.1, B.Gas, or AWS-CWI) or an equivalent certification</p></li><li><p>Shall have at least ASNT level II in RT, UT, MT, PT and RTFI</p></li><li><p>Shall be a Registered Lead Assessor with IRCA, RABQSA or equivalent.</p></li></ul><p><br></p><ul><li><p>Shall be a Graduate Engineer in relevant discipline..</p></li><li><p>Shall be a Registered Lead Assessor with IRCA, RABQSA or equivalent. (Where equivalent is proposed, evidence of equivalence shall be provided).</p></li><li><p>Shall have Welding Inspection Qualification (CSWIP 3.1 or AWS- CWI) or equivalent.</p></li><li><p>Shall have Coating /Painting-Bgas or NACE-Level-2</p></li><li><p>Shall have at least ASNT –TC-1A level II in RT</p></li></ul><p>Ability to conduct root cause analysis in a business process. Pro-active behaviors required to analyze QA trends and implement strategies to mitigate potential threats before escalation. </p><ul><li><p>Strong oral and written communication skills in English</p></li><li><p>Good knowledge and skills in quality audit</p></li><li><p>Good knowledge of MS Office</p></li></ul><p><br></p>

<p>The QA/QC Engineer shall:</p><ul><li><p>Prepare, implement, monitor, revise and update the Quality Plan.</p></li><li><p>Develop, prepare, implement, and monitor all Contract Specific Quality Procedures and Work Instructions.</p></li><li><p>Review and monitor Sub-suppliers Quality Management Systems and quality performance.</p></li><li><p>Prepare, review, and monitor the implementation of the Inspection and Test Plans (ITP’s).</p></li><li><p>Report Quality activities as directed.</p></li><li><p>Liaise with Company on matters related to Quality as applicable.</p></li><li><p>Be responsible for auditing activities – internal, external, and follow up of Corrective Actions.</p></li><li><p>Be responsible for overall control, supervision and implementation of Contract quality and technical requirements; resolution of quality problems; preparation and maintenance of Contract quality records.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Shall have minimum of 15 years overall experience.</p></li><li><p>Shall have minimum of 8 years of relevant experience in oil and gas projects. Shall have the capability of developing and implementing quality system, quality plans, work procedures and inspection plans as directed.</p></li><li><p>Shall have minimum of 5 years’ experience of Quality leadership position.</p></li><li><p>Shall have minimum 5 years’ experience in the Middle East Region.</p></li><li><p>Shall have experience in quality management in projects covering design / engineering, procurement, construction, pre-commissioning and commissioning phases.</p></li><li><p>Shall have technical knowledge of inspection and exposed to multi discipline works of oil and gas construction field.</p></li><li><p>Shall be familiar with relevant codes used in oil and gas industries.</p></li><li><p>Preferably be familiar with practices such as Flawless Project Delivery (FPD) and Technical Integrity Verification (TIV).</p></li><li><p>Shall have Welding Inspection and Painting & Coating Qualification (CSWIP 3.1, B.Gas, or AWS-CWI) or an equivalent certification</p></li><li><p>Shall have at least ASNT level II in RT, UT, MT, PT and RTFI</p></li><li><p>Shall be a Registered Lead Assessor with IRCA, RABQSA or equivalent.</p></li></ul><p><br></p><ul><li><p>Shall be a Graduate Engineer in relevant discipline..</p></li><li><p>Shall be a Registered Lead Assessor with IRCA, RABQSA or equivalent. (Where equivalent is proposed, evidence of equivalence shall be provided).</p></li><li><p>Shall have Welding Inspection Qualification (CSWIP 3.1 or AWS- CWI) or equivalent.</p></li><li><p>Shall have Coating /Painting-Bgas or NACE-Level-2</p></li><li><p>Shall have at least ASNT –TC-1A level II in RT</p></li></ul><p>Ability to conduct root cause analysis in a business process. Pro-active behaviors required to analyze QA trends and implement strategies to mitigate potential threats before escalation. </p><ul><li><p>Strong oral and written communication skills in English</p></li><li><p>Good knowledge and skills in quality audit</p></li><li><p>Good knowledge of MS Office</p></li></ul><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.</span></p><br><p><span><strong>The project:</strong></span></p><br><p><span>The programme includes the development of a state-of-the-art port facility with the capacity to process millions of tonnes of bulk cargo annually, incorporating marine infrastructure, landside logistics, transportation links, utilities, and operational facilities. Scheduled for completion later this decade, the project represents one of the region's most significant port and industrial infrastructure investments.</span></p><br><p><span>This is a unique opportunity to contribute to a complex, large-scale development that will play a pivotal role in supporting economic diversification, industrial growth, and global supply chain connectivity. Candidates will have the chance to work alongside multidisciplinary teams in a dynamic environment, helping to shape a strategic piece of infrastructure with long-term regional impact.</span></p><br><p><span><strong>You’ll be responsible for:</strong></span></p><br><ul><li><span>Overseeing the execution and compliance of all project contracts.</span></li><li><span>Supporting the resident engineer in drafting and issuing contractual correspondence to contractors.</span></li><li><span>Ensuring delivery aligns fully with contract terms and agreed conditions.</span></li><li><span>Working closely with the resident engineer, team leader and client to maintain contract adherence across all project activities.</span></li><li><span>Works collaboratively towards the common goal of net zero carbon transition and share responsibility for the proactive identification and management of the associated carbon emissions and reductions during the delivery of work.</span></li></ul><p><span><strong>You’ll need to have:</strong></span></p><br><ul><li><span>A relevant bachelor’s degree (postgraduate qualification in contract management preferred).</span></li><li><span>Progressing toward chartership with a recognised professional body and ongoing professional development.</span></li><li><span>Minimum 20 years’ experience in project/contract management on major construction or infrastructure projects.</span></li><li><span>Proven experience preparing, managing, and overseeing large-scale contracts.</span></li><li><span>Strong knowledge of FIDIC conditions of contract (preferred).</span></li><li><span>Experience in a similar role on at least two port construction projects valued at USD 400M+ each.</span></li></ul><p><span><strong>Our values</strong></span></p><br><p><span><strong>Safety first - Going home safe and well: </strong>We champion a safe, diverse, and inclusive working environment, understanding the importance of well-being in every team.</span></p><br><p><span><strong>Client focus - Deliver on our promise: </strong>We own the quality of deliverables and strategic outcomes and build long-term relationships with our clients.</span></p><br><p><span><strong>Integrity - Always do the right thing:</strong> We influence positive outcomes within our industry while always aligning with our compliance obligations.</span></p><br><p><span><strong>Create opportunity - For our people to excel:</strong> We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop.</span></p><br><p><br><span>Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfill all the criteria, please apply, as you may still be the best candidate for this role or another role within our organisation.</span></p><br><p><br><span>We are also open to discussing part-time, flexible, and hybrid working options if suitable within the role.</span></p><br><p><span>#LI-Onsite</span></p><br> </div>

<p><b>Role: Service Engineer</b></p><p>Industry Type: IT Services &amp; Consulting</p><p>Department: Customer Success, Service &amp; Operations</p><p>Employment Type: Full Time, Permanent</p><p>Role Category: After Sales Service &amp; Repair</p><p>Education</p><p>UG: ITI Certification</p><p><strong>Desired Candidate Profile</strong></p><p>ITI in Air Conditioning &amp; Refrigeration with 4-10 years of experience in VRF/VRV, Split, Cassette, Ducted AC and appliances.</p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Coach agile / RTE F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>• Accompagner les équipes, Product Owners, Scrum Masters, managers et parties prenantes dans l'adoption et l'amélioration des pratiques agiles.<br>• Analyser le contexte, la taille et les enjeux des projets afin de définir, mettre en œuvre et adapter le cadre Agile le plus pertinent (SAFe, Scrum, Kanban ou autres approches), en privilégiant une démarche pragmatique adaptée aux besoins.<br>• Développer la maturité Agile des équipes en favorisant l'autonomie, la collaboration, l'amélioration continue et la diffusion des bonnes pratiques.<br>• Identifier les freins organisationnels et proposer des actions d'amélioration visant à renforcer la performance collective et la création de valeur.<br>• Animer des ateliers, des formations et des communautés de pratique autour des méthodes Agile et Lean.<br>• Lorsque le projet le nécessite, assurer le rôle de Release Train Engineer (RTE) en pilotant le fonctionnement d'un train Agile et le bon déroulement des Program Increments.<br>• Observer le fonctionnement du train afin d'identifier les dysfonctionnements, les tensions, les risques, les sur-engagements et les dépendances, puis faciliter leur résolution.<br>• Garantir le cadre de fonctionnement du train : clarification des rôles et responsabilités, animation des rituels de synchronisation, protection des équipes et mise en visibilité des arbitrages entre valeur, coût, délai et qualité.<br>• Synchroniser l'exécution du train avec les objectifs métier, la capacité des équipes et les dépendances inter-équipes.<br>• Exploiter les métriques de flux afin d'identifier les goulots d'étranglement, améliorer le flux de valeur et alerter sur les contraintes systémiques.<br>• Faciliter la résolution des obstacles et des désaccords entre équipes afin de favoriser des décisions rapides et une dynamique collective.<br>• Contribuer à l'évolution des pratiques, des méthodes et des outils Agile au sein de l'organisation</p><br><br><p>Des déplacements ponctuels sur les sites des sociétés Safran électronique sont à prévoir.</p><br><br><p>De formation Bac+5 (école d'ingénieur, Master ou équivalent), experience de Coach agile et RTE ou Scrum Master souhaitée </p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Coach Agile / RTE F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>• Accompagner les équipes, Product Owners, Scrum Masters, managers et parties prenantes dans l'adoption et l'amélioration des pratiques agiles.<br>• Analyser le contexte, la taille et les enjeux des projets afin de définir, mettre en œuvre et adapter le cadre Agile le plus pertinent (SAFe, Scrum, Kanban ou autres approches), en privilégiant une démarche pragmatique adaptée aux besoins.<br>• Développer la maturité Agile des équipes en favorisant l'autonomie, la collaboration, l'amélioration continue et la diffusion des bonnes pratiques.<br>• Identifier les freins organisationnels et proposer des actions d'amélioration visant à renforcer la performance collective et la création de valeur.<br>• Animer des ateliers, des formations et des communautés de pratique autour des méthodes Agile et Lean.<br>• Lorsque le projet le nécessite, assurer le rôle de Release Train Engineer (RTE) en pilotant le fonctionnement d'un train Agile et le bon déroulement des Program Increments.<br>• Observer le fonctionnement du train afin d'identifier les dysfonctionnements, les tensions, les risques, les sur-engagements et les dépendances, puis faciliter leur résolution.<br>• Garantir le cadre de fonctionnement du train : clarification des rôles et responsabilités, animation des rituels de synchronisation, protection des équipes et mise en visibilité des arbitrages entre valeur, coût, délai et qualité.<br>• Synchroniser l'exécution du train avec les objectifs métier, la capacité des équipes et les dépendances inter-équipes.<br>• Exploiter les métriques de flux afin d'identifier les goulots d'étranglement, améliorer le flux de valeur et alerter sur les contraintes systémiques.<br>• Faciliter la résolution des obstacles et des désaccords entre équipes afin de favoriser des décisions rapides et une dynamique collective.<br>• Contribuer à l'évolution des pratiques, des méthodes et des outils Agile au sein de l'organisation</p><br><br><p>Des déplacements ponctuels sur les sites des sociétés Safran électronique sont à prévoir.</p><br><br><p>De formation Bac+5 (école d'ingénieur, Master ou équivalent), experience de Coach agile et RTE ou Scrum Master souhaitée</p><br><br><br> </div>