وظائف مطورى واجهة مستخدم

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Senior Associate, Marketing | MAF Properties | Asset Management Oman<br><strong>ROLE SUMMARY</strong><br>The position is responsible to support in executing partnerships, sponsorships, events, and placemaking initiatives across assigned AMBU assets. The role support in delivering centrally defined strategies and concepts through high-quality, on-ground execution, ensuring initiatives enhance customer experience, support tenant objectives, and generate commercial value. The role works closely with Regional Marketing, Asset, Leasing, Operations, and Customer experience teams.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Support in the amplification and execution of partnership agreements, activations, and placemaking initiatives across assigned assets.</li><li>Support in Ensuring all activations comply with brand guidelines, customer experience standards, and safety requirements.</li><li>Support on the delivery of flagship events, activations, Decor and portfolio-wide experiential initiatives from End to End (Briefing agencies, design, production, installation and dismantling).</li><li>Deliver Tenant marketing partnerships and promotions, such as co-branded activations, in-store campaigns, opening support and collaborations.</li><li>Act as day-to-day point of contact for partners, sponsors, and activation vendors.</li><li>Coordinate with Branding and Digital teams to integrate creative and promotional elements.</li><li>Track activation and partnership KPIs including footfall, engagement, dwell time, and partner deliverables.</li><li>Support the manager in management of activation budgets and vendor costs.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bachelor’s degree in Marketing, Events Management, or related field.</li><li>2-5 years of experience in partnerships, events, activations, or experiential marketing roles.</li><li>Experience delivering on-ground activations in retail, hospitality, or consumer environments. Attributes</li><li>Strong communication and organization skills.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Job Description </b><div> <ul> <li>Manage 3PL DC Performance End to End to achieve tMart DC KPIs and develop the KPIs when needed</li> <li>Optimize the 3PL Operational performance</li> <li>Visit &amp; Audit 3PL DC Operations on weekly basis</li> <li>Daily DC Stock &amp; Shrink monitoring</li> <li>Partner with Demand Planning to monitor stock levels, reducing waste and improving the accuracy of inbound/outbound forecasting.</li> <li>Leverage root cause analysis and data-driven insights to lead process improvement projects that eliminate waste and enhance efficiency.</li> <li>Ensure rigid standards for inventory accuracy, availability, and shrinkage control through regular audits and strict process adherence</li> <li>Plan and execute centralization volume increase with the Demand, Commercial, regional &amp; 3PL DC.</li> <li>Monthly &amp; Annual DC P&amp;L Ownership and review</li> <li>Control DC Cost and try to optimize on the go</li> <li>Validate DC Weekly cost vs Reality</li> <li>Monitor departmental spending and labor allocation to drive cost-effective operations without compromising on quality or speed.</li> <li>Manage an offsite team to ensure DC Operational quality</li> <li>Oversee total workforce planning of the 3PL DC to ensure delivery of our KPIs as per Regional FTE standards</li> <li>Lead the hiring, onboarding, and technical training for your specific department to ensure a high-performing talent bench.</li> <li>Manage and coach a team of Supervisors and frontline staff, focusing on succession planning and performance management.</li> <li>Drive a culture of accountability and high engagement, managing attendance and productivity metrics of our own staff and the 3PL DC.</li> <li>Study, Scout &amp; select with procurement and regional team new 3PL partners in case tMart needs to switch Vendors</li> <li>Collaborate with Demand Planning, Commercial, Procurement, and Inventory teams to align DC throughput with broader business outcomes.</li> <li>Ensure Health &amp; Safety compliance of our DC Talabat members within the 3PL Facility</li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <ul> <li>More than 7 years experience of warehousing operations and start up</li> <li>Ability to accurately analyze information</li> <li>Ability to manage team members effectively</li> <li>Ability to manage processes</li> <li>Deadline-oriented</li> <li>Very good command of English</li> <li>Very good command in Microsoft applications</li></ul></div><p></p></section>

<p>The Global Green Growth Institute (GGGI) is a treaty-based international, inter-governmental organization dedicated to supporting and promoting strong, inclusive and sustainable economic growth in developing countries and emerging economies. To learn more please visit about GGGI web page.</p><p>Based in Salalah, in Dhofar Governorate, Oman, the Procurement Senior Associate plays a key role to ensure the smooth and compliant acquisition of goods, services, and works for the ARISE Program. Reporting both to the ARISE Program Lead (Program Director) and working closely with the HQ of Procurement Team, the Senior Associate will manage end-to-end procurement processes from drafting the Procurement strategy and managing bidding processes to awarding the contracts for complex consulting services, feasibility studies, and infrastructure construction. This role requires strict adherence to GGGI's E-Procurement and ERP systems, as well as donor and government regulations.</p><p><strong>PURPOSE</strong></p><ul><li>Collaborate with the Program Director to develop and finalize the Phase 1 ARISE Program Procurement Plan</li><li>Monitor the execution of the procurement plan ensuring that all the procurement activities are planned, have allocated budgets and are being implemented within the approved timeline</li><li>Collaborate with the Program Director and the Team to ensure the Procurement Plan is periodically updated, as per the workplan needs</li><li>Provide periodic updates to the Program director and the team on any delays, challenges or bottlenecks, identify and escalate potential procurement risks, delivery delays, market shortages, and suggest proactive solutions to the Program Director and the team</li><li>Assist the team in drafting Terms of Reference (ToRs) and technical specifications for goods and services in compliance with GGGI Rules and Regulations and the Grant Agreement conditions</li><li>Prepare contracts, ensuring the technical clearance before submission.</li><li>Take procurement actions in compliance with GGGI Procurement rules and regulations, manage the end-to-end procurement process using GGGI internal systems and GGGI s Templates for Quotations requests and Invitations to BID</li><li>Follow up on the delivery of key milestones by the contractors, as relevant and applicable..</li><li>Ensure transparent, efficient, and cost-effective acquisition of equipment, and services</li><li>Maintain and track records for the audit purposes</li><li>Ensure all procurement actions strictly adhere to GGGI Procurement Policies, delegation of authority limits, and specific donor procurement requirements where applicable</li><li>Provide the support to organize, facilitate and/or deliver onboarding, training, and learning initiatives on procurement for MENA personnel.</li><li>Provide the support to deliver training and support capacity building of MENA staff to ensure widespread knowledge and understanding of procurement processes, policies and procedures.</li></ul><p><strong>ENGAGEMENT</strong></p><ul><li>Reports directly to the ARISE Program Director and works closely with the Financial Control Senior Associate and the broader PIU technical team.</li><li>Works closely and collaboratively with the GGGI HQ Procurement Unit in Seoul to coordinate processes, ensure institutional compliance, and proactively solve any technical or system-related procurement issues.</li><li>Collaborates actively with internal technical teams to ensure that technical specifications, TORs, and evaluation criteria are highly accurate and aligned with procurement standards.</li><li>Engages with local and international vendors, contractors, and consulting firms to facilitate bidding and contract negotiations.</li><li>Liaises with Omani government entities to ensure alignment on logistics, customs, and administrative arrangements.</li></ul><p><strong>DELIVERY</strong></p><ul><li>Launch the procurement process timely, using GGGI systems and in compliance with GGGI rules and regulations and the donor requirements, when applicable</li><li>Assist the ARISE Program Team effectively and timely provided when needed to develop quality ToRs and Technical specifications documents</li><li>Maintain procurement plan of the Phase 1 Oman ARISE initiative, including regular, timely updates and risk assessment to align with project implementation plan and budget</li><li>Track records maintained for audit-ready documentation</li><li>Perform other tasks assigned as per required instructions, in support of the implementation of initiatives assigned with the MENA Regional PIU Support team</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in business administration, supply chain management, procurement, finance, law, or a related field. A Master's degree or professional procurement certification (e.g., CIPS) is an added advantage.</li><li>A minimum of 5 years of experience in Procurement, contract management, and supply chain operations.</li><li>Proven experience handling complex procurements, including large-scale construction works and international consulting services, preferably within an international organization, NGO, or government agency.</li><li>Good level of proficiency in Enterprise Resource Planning (ERP) systems and E-Procurement software.</li><li>Exceptional analytical, writing, and presentation skills in English are required.</li><li>Fluency in Arabic is an asset for this role and is highly desirable.</li><li>Deep understanding of and strict adherence to public/international procurement principles (transparency, fairness, value for money), rules, and regulations.</li><li>Demonstrated experience in project procurement monitoring, budgeting, and delivery.</li><li>Ability to work closely with technical experts to review and finalize technical bidding documents, terms of references (TORs), and inception reports.</li><li>Exceptionally organized with excellent prioritization skills and high attention to detail.</li><li>Ability to manage external vendors, consulting firms, and coordinate procurement delivery across multiple internal technical teams without direct line management authority.</li><li>Strong organizational skills and attention to detail, with the ability to manage competing priorities in a time-sensitive environment (e.g., executing critical procurements during the inception phase).</li><li>Solutions-oriented mindset, with a proactive and adaptive approach to problem-solving during complex vendor negotiations and contract management.</li><li>Commitment to collaboration, transparency, data ethics, and continuous learning within a complex, multi-stakeholder environment.</li><li>Understand and actively support GGGI's mission, vision and values.</li><li>Promote an organizational culture of trust, transparency, respect and partnership.</li><li>Excel at problem solving, ask questions and seek support when needed, share easily information and knowledge with others both internally as externally.</li><li>Manage emotions and stress positively, build rapport and resolves conflict easily.</li><li>Strong ability to work independently and/or remotely, while maintaining productivity.</li><li>Be able to lead and manage a project independently, while knowing when to seek advice and liaise closely with the relevant GGGI structures.</li></ul>

General Purpose <br><p>Provide technical engineering I&amp;CT support to OFM under the scope of the priority and scope of the I&amp;CT Manager. Acting as a technical provider regarding service technology provider partner in the implementation of the best practices regarding IT infrastructure. Ensure the integrity of high availability infrastructure and IT operation to provide maximum performance for the users. Sets the processes and procedures for IT infrastructure delivery for the company. Responsible for the reliable and smooth delivery of the company s IT infrastructure through planning &amp; project management, establishing &amp; implementing standards, Has accountability for the Infrastructure Technology Engineering and Operations, Service Management and Availability of the ICT infrastructure to support OFM productivity.</p> Main Accountabilities <br><p> Design and execute the IT infrastructure maintenance plans that assure an IT company s infrastructure capacity remains up-to-date</p> <p> Maintain activity logs</p> <p> Identify and measure key operational metrics</p> <p> Establish protocols, processes and procedures for operating systems</p> <p> Establish priorities for the maintenance, design, and development of infrastructure systems inclusive </p> <p> Maintain logs and documentation of any activity that occurs within their network.</p> <p> Establish software and hardware standards for the different stakeholders and owners acting as an advisor for each functional </p> <p> Asses server performance and execute the respective preventive/corrective measures to assure optimal availability </p> <p> Develop recommendations regarding server infrastructure maintenance, update and monitoring </p> <p> Develop and implement standard processes and procedures for incident management, including emergency response plans and data integrity management </p> <p> Administer and support Microsoft Dynamics 365 Finance &amp; Operations (D365 F&amp;O), including system configuration, user access, integrations and coordination with functional teams to ensure ERP infrastructure reliability</p> <p> Manage and administer Azure Active Directory (Azure AD), including user identity, access control, group policies, single sign-on and security configurations across the organization</p> Education <br><p>Bachelor s degree in IT, Information Systems, computer science, MBA &amp; PMP is a Plus.</p> Experience <br><ul> <li>5+ years experience in the information technology and communication field. Hands-on experience in technical aspects related to IT infrastructure, programming and, developing I&amp;CT solutions.</li> <li>Strong hands-on experience in ICT Infrastructure </li> <li>Relevant experience in Information Technology filed :</li> </ul> <p>Infrastructure Maintenance, Operations, Servers, Networking, Security and Businss Applications &amp; Integration.</p> Know-How <br><ul> <li>Understanding of ERP business process, specifically Microsoft Dynamics 365 Finance &amp; Operations (D365 F&amp;O).</li> <li>Computer Literacy including MS Office.</li> <li>Ability to manage and direct the activities of others in a multi-project environment.</li> <li>Contract and Policy Administration (Development / Review).</li> <li>IT Operation tools.</li> <li>Solid knowledge of Microsoft products (SharePoint, Windows Server, SQL Server), Azure Active Directory (Azure AD) administration, and Microsoft Dynamics 365 Finance &amp; Operations (D365 F&amp;O).</li> <li>Understanding of networking, and databases, such as HTML, JavaScript, JSP, ASP, ABAP, .NET, MQ, Oracle and SQL Queries during test execution.</li> <li>Knowledge of IT infrastructure operation.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY&nbsp;<br>The <br>Groups &amp; Events Sales Manager<br>is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.<br>OR<br>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.<br>CORE WORK ACTIVITIES&nbsp;<br>Managing Sales Activities<br>• Manages sales efforts for the hotel including local corporate and social catering.<br>• Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.<br>• Responds to incoming catering opportunities for the hotel.<br>• Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.<br>• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.<br>• Closes the best opportunities for the hotel based on market conditions and hotel needs.<br>• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.<br>• Designs, develops and sells creative catered events.<br>• Maximizes revenue by up-selling packages and creative food and beverage.<br>• Manages catering sales revenue and operation budgets, and provides forecasting reports.<br>• Develops menus which drive sales.<br>• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br>• Participates in and practices daily service basics of the brand.<br>• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.<br>• Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.<br>Providing Exceptional Customer Service<br>• Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.<br>• Executes and supports the company’s Customer Service Standards and hotel’s Brand Standards.<br>• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.<br>• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.<br>• Gains understanding of the hotel’s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.<br>• Develops a close working relationship with operations to ensure execution of strategies at the hotel level.<br>Additional Responsibilities&nbsp;<br>• Performs other duties, as assigned, to meet business needs.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p>Responsible for all tasks related to the Bell Desk and always maintaining guest satisfaction levels to the standard of the hotel and of the group. Under the guidance and supervision of the Bell captain and Chief Concierge and within the limits of established Mandarin Oriental Hotels Group policies and procedures, the BellmanDoorman will ensure that guest will experience a warm welcome, executed smoothly and efficiently, warmer than in any other hotel, guest will further experience an efficient departure that conveys a sense of appreciation and recognition to create lasting positive memories and will provide service which will be stylish, thoughtful and surprising, delivered with attention to detail and grace and reflecting our oriental heritage.</p><p><strong>Responsibilities:</strong></p><p>General:</p><ul><li>It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li><li>It is part of your role and your responsibility to fully support all learning and development activities.</li><li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li><li>Use of the hotel s network, computers or internet access which is in the hotel s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li><li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li><li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li><li>Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li><li>Act as a hotel ambassador at all times.</li><li>To carry out any additional duties requested by management, related to hotel operational activities.</li></ul><p>Departmental</p><ul><li>Creates MOWow Moments that surprise and inspire our guests.</li><li>Knows about all the hotels offers and sells them to our guests.</li><li>Being able, and regularly performing, duties of all functions within the Bell Desk such as arrival and departure of our guests (by car and on foot); pick up and transfer of guests from the airport or other locations; handling of luggage; going on errands for our guests; handling the post and package deliveries; general cleanliness in the hotels entrance; handling guest s cars and more.</li><li>Be the first point of contact in terms of guest relations and services.</li><li>Preparing and understanding reports according to MOHG standards</li><li>Be present at the Front Office at the designated shifts and support the Team operationally.</li><li>Being an ambassador of the hotel, both being actively engaging with guests and with colleagues.</li><li>Understands and follows all applicable standards, both in terms of quality, sustainability and FLHSS of the Rooms Division, policies and rules.</li><li>Actively advertises our Fans of MO guest recognition program to our guests.</li><li>Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff.</li><li>Handle all guest complaints and comments tactfully and escalates them in a reasonable and sensitive manner.</li><li>Cooperate and coordinate teamwork with other departments</li></ul><p>Our commitment to you</p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li><li>MOstay. When you work as hard as our colleagues do, it s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li><li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li><li>We re Fans. Are you?</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>

<p>The Investment Associate will play a hands-on role in originating, evaluating, structuring, and executing investment transactions across Oman Food Capital's target sectors, with a strong focus on agriculture and its adjacent value chains. The role requires a rigorous quantitative skill set built in investment banking and/or private equity, combined with the judgment to assess strategic and operational fit across M&amp;A, greenfield, and brownfield opportunities. The Associate will work closely with senior deal leads and cross-functional teams (Finance, Legal, GRC, ICV &amp; ESG) to move transactions from sourcing through to execution and post-close monitoring.</p><p>Key Responsibilities:</p><ul><li>Lead and support financial modelling and valuation for prospective transactions, including DCF, comparable company, precedent transaction, and LBO-style analyses.</li><li>Originate and screen investment opportunities across M&amp;A, greenfield, and brownfield formats, building and maintaining a live deal pipeline.</li><li>Support end-to-end deal execution: due diligence coordination, deal structuring, negotiation support, and closing documentation.</li><li>Prepare investment memoranda, business cases, and board- or committee-level materials to support investment decisions.</li><li>Conduct sector research and competitive benchmarking across agriculture, cold-chain/logistics, and consumer (FMCG/B2C) segments.</li><li>Coordinate with internal stakeholders (Finance, Legal, GRC, ICV &amp; ESG) and external advisors (banks, consultants, legal counsel) throughout the deal lifecycle.</li><li>Track portfolio and post-investment performance against investment theses and value-creation plans.</li><li>Contribute to the continuous refinement of investment frameworks, valuation templates, and screening criteria.</li></ul><p>If you would like to know more about the Global Consulting Bootcamp Visit: https://caseinpointco.com/global-consultant-bootcamp/</p><p>If you would like to know more about the MC Club Visit: https://menaconsultant.com/mc-club/</p><p><strong>Desired Candidate Profile</strong></p><h2>Key Requirements:</h2><ul><li>5+ years of experience.</li><li>Proven experience in investment banking.</li><li>Demonstrated strength in financial modelling and valuation.</li><li>Strong experience in deal execution.</li><li>Prior exposure to the agriculture industry.</li></ul><h2>Preferred Qualifications:</h2><ul><li>Private equity experience is highly recommended, ideally spanning M&amp;A, sourcing and origination, deal structuring, and execution end-to-end.</li><li>Background in logistics/cold-chain or consumer sectors (FMCG/B2C).</li><li>Consulting experience.</li><li>MBA and/or CFA.</li></ul><h2>Other Qualifications:</h2><ul><li>Bachelor's degree in Finance, Economics, Business, or a related field.</li><li>Strong analytical and commercial judgment</li><li>Excellent written and verbal communication, including committee-level reporting</li><li>Ability to manage multiple transactions and stakeholders in a fast-paced environment</li><li>High attention to detail and integrity in handling confidential deal information</li></ul>

<p>We are seeking a highly professional and experienced Filipina Personal Housekeeper to maintain private rooms and personal areas to luxury hotel standards.</p><p>Key Requirements:</p><ul><li><p>Previous experience in a 5-star hotel, VIP household, palace, luxury residence, or high-end private home</p></li><li><p>Excellent housekeeping, hygiene, organization, and attention to detail</p></li><li><p>Skilled in laundry, ironing, steaming, folding, and caring for delicate and expensive garments</p></li><li><p>Knowledge of fabrics, washing temperatures, and garment-care labels</p></li><li><p>Experienced in organizing wardrobes, shoes, handbags, accessories, and personal belongings</p></li><li><p>Able to pack and unpack luggage neatly and systematically</p></li><li><p>Professional, polite, calm, presentable, honest, trustworthy, and discreet</p></li><li><p>Good English communication skills</p></li><li><p>Proactive, intelligent, organized, and able to learn routines and preferences quickly</p></li><li><p>Able to welcome and assist guests politely and professionally</p></li><li><p>Must respect privacy and handle valuable belongings with great care</p></li></ul><p>This position is suitable for someone who takes pride in her work and consistently maintains exceptional standards.</p><p>Interested candidates should submit an updated CV, references, and a short introduction video. Shortlisted applicants will attend a video interview.</p><p>Only candidates with relevant professional experience should apply.</p><p><strong>Desired Candidate Profile</strong></p><p>We are seeking a highly professional and experienced Filipina Personal Housekeeper to maintain private rooms and personal areas to luxury hotel standards.</p><p>Key Requirements:</p><ul><li><p>Previous experience in a 5-star hotel, VIP household, palace, luxury residence, or high-end private home</p></li><li><p>Excellent housekeeping, hygiene, organization, and attention to detail</p></li><li><p>Skilled in laundry, ironing, steaming, folding, and caring for delicate and expensive garments</p></li><li><p>Knowledge of fabrics, washing temperatures, and garment-care labels</p></li><li><p>Experienced in organizing wardrobes, shoes, handbags, accessories, and personal belongings</p></li><li><p>Able to pack and unpack luggage neatly and systematically</p></li><li><p>Professional, polite, calm, presentable, honest, trustworthy, and discreet</p></li><li><p>Good English communication skills</p></li><li><p>Proactive, intelligent, organized, and able to learn routines and preferences quickly</p></li><li><p>Able to welcome and assist guests politely and professionally</p></li><li><p>Must respect privacy and handle valuable belongings with great care</p></li></ul><p>This position is suitable for someone who takes pride in her work and consistently maintains exceptional standards.</p><p>Interested candidates should submit an updated CV, references, and a short introduction video. Shortlisted applicants will attend a video interview.</p><p>Only candidates with relevant professional experience should apply.</p>

<p>The Data Insights Analyst is a senior responsible for transforming governed data into actionable business insights and regulatory reporting outputs. This role combines advanced analytics, regulatory reporting expertise, data governance, data quality oversight and deliver trusted, timely, and business-relevant outcomes. Key Responsibilities Insights &amp; Advanced Analytics (Primary Focus) Lead advanced analytical insights across claims, underwriting, operations, and customer experience Translate complex datasets into business narratives and actionable recommendations Perform deep-dive analysis on claims leakage, cost drivers, and operational inefficiencies Identify trends, risks, and opportunities to support strategic decision-making Partner with business leaders to proactively shape data-driven strategies Regulatory Reporting &amp; Data Readiness Own end-to-end data preparation and validation for regulatory reporting (DOH, DHA, CBUAE) Ensure data completeness, accuracy, and reconciliation Investigate and explain data variances across reports Ensure audit-ready datasets and reporting controls Enhance regulatory reporting frameworks and standards Data Governance &amp; Quality Oversight Act as senior data steward for critical data elements Ensure adherence to data governance policies and standards Define and monitor data quality rules and KPIs Lead root cause analysis and resolution of complex data issues Reporting &amp; Data Products Design executive dashboards and reports using Power BI Develop reusable data assets such as claims dashboards and customer datasets Enable self-service reporting using governed datasets Stakeholder Engagement Act as trusted advisor to business stakeholders Translate business challenges into data-driven insights Influence decision-making through clear storytelling and executive reporting</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Qualifications</strong> Bachelor s or Master s degree in Data Science, Statistics, Computer Science or related field5+ years experience in data analytics, or regulatory reporting Advanced SQL Power BI reporting Data modeling and ETL understanding Knowledge of data governance frameworks (DAMA, DCAM) is a plus Strong analytical and problem-solving skills Ability to translate data into business insights Stakeholder management and communication Strong documentation and governance mindset <strong>Preferred Qualifications</strong> Experience within the health insurance, healthcare payer, or financial services industry. Proven ability to present complex analytical findings to senior leadership through compelling data storytelling. Strong project management skills with experience leading cross-functional data initiatives.</p>

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. We are hiring an accounts payable and receivable officer to own the company's payment cycle and receivables management from day one.</p> <p>What the role covers</p> <ul> <li>Processing supplier invoices: receipt, coding, verification against purchase orders and contracts, and preparation of payment runs for approval</li> <li>Maintaining supplier master data and bank details, with appropriate fraud controls</li> <li>Processing employee expense claims and reconciling corporate travel agency invoices and card statements</li> <li>Preparing and issuing customer invoices, recording receipts, and monitoring overdue balances</li> <li>Daily bank account reconciliation and petty cash and corporate card record maintenance</li> <li>Applying payment controls including segregation of duties and dual authorisation</li> <li>Identifying and escalating anomalous transactions without delay</li> </ul> <p>Requirements</p> <p>Who we are looking for</p> <ul> <li>At least five years in an accounts payable, accounts receivable, or general accounting role</li> <li>Demonstrated experience operating end-to-end AP and AR processes</li> <li>Familiarity with corporate banking platforms and payment controls</li> <li>Working knowledge of Omani VAT</li> <li>Fluent in English; working Arabic preferred</li> <li>A part-qualification or accounting technician qualification is an advantage</li> <li>Experience in a regulated financial services entity or a start-up environment is also an advantage</li> </ul> <p>What this is</p> <p>This is a founding-team role at an institution under construction. The processes, systems, and controls are being built now, and the person in this role will help shape them. If you want to own your function properly from the start, this is worth a conversation.</p></p><p></p>

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. We are hiring an accounts payable and receivable officer to own the company's payment cycle and receivables management from day one.</p> <p>What the role covers</p> <ul> <li>Processing supplier invoices: receipt, coding, verification against purchase orders and contracts, and preparation of payment runs for approval</li> <li>Maintaining supplier master data and bank details, with appropriate fraud controls</li> <li>Processing employee expense claims and reconciling corporate travel agency invoices and card statements</li> <li>Preparing and issuing customer invoices, recording receipts, and monitoring overdue balances</li> <li>Daily bank account reconciliation and petty cash and corporate card record maintenance</li> <li>Applying payment controls including segregation of duties and dual authorisation</li> <li>Identifying and escalating anomalous transactions without delay</li> </ul> <p>Requirements</p> <p>Who we are looking for</p> <ul> <li>At least five years in an accounts payable, accounts receivable, or general accounting role</li> <li>Demonstrated experience operating end-to-end AP and AR processes</li> <li>Familiarity with corporate banking platforms and payment controls</li> <li>Working knowledge of Omani VAT</li> <li>Fluent in English; working Arabic preferred</li> <li>A part-qualification or accounting technician qualification is an advantage</li> <li>Experience in a regulated financial services entity or a start-up environment is also an advantage</li> </ul> <p>What this is</p> <p>This is a founding-team role at an institution under construction. The processes, systems, and controls are being built now, and the person in this role will help shape them. If you want to own your function properly from the start, this is worth a conversation.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a motivated and detail-oriented Accountant to join our Finance team in Oman. The ideal candidate should possess a strong understanding of accounting principles, financial reporting, taxation, and financial compliance. Candidates with <strong>CA Inter, ACCA (Qualified/Part Qualified), or M Com</strong> qualifications are encouraged to apply</p><p>Key Responsibilities</p><ul><li><p>Manage day-to-day accounting transactions and ensure accurate recording of financial data</p></li><li><p>Prepare journal entries, ledger postings, and account reconciliations</p></li><li><p>Perform monthly bank reconciliations and resolve outstanding discrepancies</p></li><li><p>Prepare monthly, quarterly, and annual financial statements and reports</p></li><li><p>Assist in month-end and year-end closing activities</p></li><li><p>Prepare and submit tax-related reports and ensure compliance with applicable tax regulations in Oman</p></li><li><p>Maintain fixed asset registers and depreciation schedules</p></li><li><p>Ensure compliance with company financial policies, accounting standards, and statutory requirements</p></li><li><p>Assist with internal and external audit processes by providing the required documentation and information</p></li><li><p>Prepare Management Information System (MIS) reports and support management with financial analysis and budgeting</p></li><li><p>Monitor and reconcile general ledger accounts</p></li><li><p>Maintain accurate financial records, supporting documents, and accounting files</p></li><li><p>Coordinate with banks, vendors, customers, and government authorities on finance-related matters as required</p></li><li><p>Support cash flow monitoring and financial planning activities</p></li><li><p>Perform any other accounting and finance-related duties assigned by the Finance Manager</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><br></p><ul><li><p><strong>CA Inter or ACCA (Qualified/Part Qualified) is mandatory</strong></p></li><li><p>Minimum 4–8 years of accounting experience, with mandatory work experience in the Sultanate of Oman</p></li><li><p>Familiarity with Omani tax regulations and statutory compliance</p></li><li><p>Strong knowledge of accounting principles and financial reporting</p><p>Excellent analytical and problem-solving skills</p></li><li><p>Strong attention to detail and accuracy</p></li><li><p>Good communication and interpersonal skills</p></li><li><p>Ability to work independently and meet deadlines</p></li><li><p>Strong organizational and time management skills</p></li></ul><p></p></section>

<p><b>POSITION SUMMARY</b> Based in Salalah, in Dhofar Governorate, Oman, Chief of Party (ARISE Program Lead) is the most senior manager of the ARISE Program Team, with strong managerial experience and technical expertise in biodiversity, land restoration/conservation, and land management. S/he is responsible for the overall coordination and management of all programmatic and financial aspects of the ARISE Program in accordance with approved documents and GGGI guidelines. S/he designs detailed work plans, ensures rigorous technical and financial oversight of program activities, manages the operations unit, and drives multi-stakeholder communication to position GGGI as a trusted partner in biodiversity and land management. As Chief of Party, The Program Director/Chief of Party has dual reporting to the Regional Director of the GGGI-MENA and the Country Representative. PURPOSE • Serve as the program lead responsible for the comprehensive execution and daily management of the ARISE Program team in Salalah, Oman • Provide robust technical expertise and innovative direction in biodiversity conservation, land restoration/conservation, and sustainable land management • Lead the development of detailed annual work plans, technical reports, and comprehensive budget forecasts, ensuring seamless integration of project activities with local environmental targets • Supervise the execution of programmatic activities, providing rigorous administrative, financial, and technical oversight to meet targeted project milestones ENGAGEMENT • Keep abreast on socio-economic and political changes in the environment and undertake timely strategic review of GGGI's country program ensuring continued relevance • Develop networks and partnerships with national and regional institutions • Provide leadership in the development and implementation of the ARISE Program Workplan, detailed budget, terms of references, job descriptions, Risk Management Framework, etc. • Lead, direct and mentor the country teams in line with the organizational strategy • Maintain close communication with the RO-MENA and Omani Authorities on relevant factors keeping abreast with developments and changes • Ensure the ARISE Program implements GGGI policies, procedures, operational guidelines and standards • Ensure coordination with other divisions of GGGI for prompt support services • Manage technical staff members supporting the country program from the RO-MENA DELIVERY I. Program and Financial Management: • Coordinate the design and review of project documents as requested by GGGI, the ARISE Program Steering Committee (PSC) and the Program Management Committee (PMC);manage program budgets, financial resources, and expenditures by tracking resources, reviewing actual performance against budgets, explaining variances, and developing cost modification requests; document and disseminate best practices within Oman and abroad to promote quality and learning; support project partners with technical implementation; and ensure staff compliance with accountability, effectiveness, and efficiency standards, GGGI operational procedures, and applicable Omani Government regulations II. Representation and Advocacy: • Act as the primary point of contact for RO-MENA , the Omani Government, implementing partners, and key public-private stakeholders • Strengthen linkages with existing and potential partner agencies and institutions for the delivery of ARISE Program results • Oversee program communication strategies in collaboration with GGGI Communication Experts, ensuring full compliance with donor's branding and marketing requirements as well as GGGI marketing and communication procedures III . Manage the ARISE Program Implementation Unit (PIU) Team • Lead, manage and supervise the PIU team to meet ARISE Program objectives • Conduct periodic reviews of staff performance in keeping with GGGI' performance management system and mentor staff to ensure high levels of motivation, commitment, capacity, and teamwork • Participate into the recruitment for the ARISE Program, in collaboration with Human Resources team, to ensure optimum service delivery through recruitment of competent and qualified staff • Foster organizational values of teamwork, empowerment, risk-taking, customer responsiveness, and effective communication&nbsp;</p><p><br></p><p><b>REQUIREMENTS QUALIFICATIONS </b>• Master s degree or equivalent in agriculture, biodiversity conservation, land/ecosystem restoration and conservation, natural resources management, bioeconomy, economics, environmental science, or a related field • A minimum of 9-11 years professional experience in managing complex, multi-disciplinary environmental, biodiversity, or land restoration programs in international settings or developing country contexts. , of which 7-8 should be with some experience in a senior management position. Work experience, particularly in community development, is desirable • Proven experience leading large-scale, multi-stakeholder programs or initiatives involving government agencies, development partners, private sector actors, research institutions, and local communities. • Demonstrated experience working with national and sub-national government institutions, including policy dialogue, institutional strengthening, coordination, and implementation of development programs • Experience engaging private sector actors, investors, and value chain stakeholders to promote sustainable and scalable development outcomes • Experience mobilizing public and private investment, developing partnerships, and identifying opportunities for program sustainability and scale-up • Experience applying participatory approaches, community-based development methodologies, stakeholder engagement processes, and capacity-building principles • Demonstrated knowledge of best practices in organizational policies, procedures and regulations, front-line team management, central and local governments, and community development preferred • Proven experience building and maintaining institutional linkages required • Experience with participatory methods and partnerships required • Public relations skills required • Understanding of and experience with community-level development and demand-driven organizations, and accompaniment and capacity-building principles in local partnerships highly desired • Fluency in Arabic is an asset for this role and is highly desirable&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>Master s degree or equivalent in agriculture, biodiversity conservation, land/ecosystem restoration and conservation, natural resources management, bioeconomy, economics, environmental science, or a related field. A minimum of 9-11 years professional experience in managing complex, multi-disciplinary environmental, biodiversity, or land restoration programs in international settings or developing country contexts. , of which 7-8 should be with some experience in a senior management position. Work experience, particularly in community development, is desirable. Proven experience leading large-scale, multi-stakeholder programs or initiatives involving government agencies, development partners, private sector actors, research institutions, and local communities. Demonstrated experience working with national and sub-national government institutions, including policy dialogue, institutional strengthening, coordination, and implementation of development programs. Experience engaging private sector actors, investors, and value chain stakeholders to promote sustainable and scalable development outcomes. Experience mobilizing public and private investment, developing partnerships, and identifying opportunities for program sustainability and scale-up. Experience applying participatory approaches, community-based development methodologies, stakeholder engagement processes, and capacity-building principles. Demonstrated knowledge of best practices in organizational policies, procedures and regulations, front-line team management, central and local governments, and community development preferred. Proven experience building and maintaining institutional linkages required. Experience with participatory methods and partnerships required. Public relations skills required. Understanding of and experience with community-level development and demand-driven organizations, and accompaniment and capacity-building principles in local partnerships highly desired. Fluency in Arabic is an asset for this role and is highly desirable. Ability to travel nationally and internationally as required.</p>

<p>Consultant Strategic Partnerships &amp; M&amp;A leads the origination, evaluation and execution of ecosystem partnerships (hyperscalers, OEMs, telcos, ISVs) and inorganic growth opportunities (investments, JVs, acquisitions, carve-outs) that accelerate Onetech s strategy across data centre, cloud, cybersecurity and system integration services. The role owns the end-to-end deal cycle market scanning, business case and valuation, due diligence orchestration, negotiation and closing and sets up post-deal integration and partnership governance to realise synergies, protect value and ensure regulatory compliance in Oman.</p><p>RESPONSIBILITIES</p><ul><li>Strategy &amp; Deal Origination Translate corporate strategy into a pipeline of partnership/M&amp;A theses and target lists; maintain market maps for priority domains (cloud, managed services, cybersecurity, platforms, niche SIs).</li><li>Conduct opportunity analysis and screening of acquisition or investment targets aligned with OneTech s strategic priorities.</li><li>Build investment cases: problem statement, strategic fit, synergy logic, options analysis (build/partner/buy), risks and mitigations.</li><li>Run initial outreach, screening and NDAs; manage confidentiality and information flows.</li><li>Partnerships (Alliances, JVs) Identify, evaluate, and develop partnerships with technology vendors, hyperscalers, service providers, and ecosystem enablers.</li><li>Structure and negotiate partnership models (resell/CSP, MSP, OEM, co-sell, white-label, JV, distribution, BOT/revenue-share) with clear roles, quotas and support obligations.</li><li>Define partner tiering, enablement and joint GTM plans with Sales/Marketing; establish QBRs, scorecards and escalation paths.</li><li>Ensure compliance with data-protection, security, sanctions and competition requirements in partner agreements.</li><li>Monitor strategic partner performance and alignment with business goals.</li><li>Commercial Finance &amp; Deal Modelling Build financial models for partnerships and M&amp;A (P&amp;L, CF, BS impact; NPV/IRR; scenario/sensitivity; synergy and integration costs).</li><li>Set pricing/discount corridors and approval matrices for partnership constructs in coordination with Finance.</li><li>M&amp;A Execution Lead end-to-end M&amp;A processes: teasers/IM review, valuations, indicative offers (EOI/NBO), data-room Q&amp;A, management meetings.</li><li>Coordinate due diligence (commercial, financial, tax, legal, HR, tech/cyber, operations); consolidate findings and value-bridge, and define SPA/business-warranty protections.</li><li>Support the development of deal structures, term sheets, and definitive agreements in coordination with legal and financial advisors.</li><li>Drive negotiations (SPA, SHA/JVAs, TSAs), board/IC materials, and closing deliverables.</li><li>Post-Deal Integration &amp; Value Realisation Develop Day-0/Day-1 and 100-day plans, integration workstreams, TSA governance and synergy tracking (revenue, cost, capex/working capital).</li><li>Establish post-deal KPIs and risk logs; run integration reviews and corrective actions.</li><li>Governance, Risk &amp; Compliance Maintain stage-gate governance, IC memos and deal documentation; ensure Delegations of Authority (DOA) compliance.</li><li>Manage regulatory touchpoints (competition/anti-trust; PDPL data obligations in transactions; tax/VAT structuring with Finance; sector approvals as applicable).</li><li>Stakeholder Management &amp; Communications Align internal stakeholders (Finance, Legal, Technology, Operations, Sales) and external advisors; manage board/EXCO expectations with clear narratives.</li><li>Prepare board-level presentations, strategic recommendations, and investment memos.</li><li>Market Intelligence &amp; Insights Track competitor moves, funding rounds, M&amp;A activity, and partnership models, technology trends and valuation benchmarks in the GCC; maintain a knowledge base of precedent deals and partnership structures.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Qualification</strong> Bachelor's degree in Business, Finance, Economics, or Engineering. Postgraduate degree (e.g., MBA or equivalent) is strongly preferred. Certification CFA / ACA / ACCA (preferred). Relevant certifications in corporate finance, valuation, or M&amp;A (e.g., FMVA, CIMA) are a plus.</li><li><strong>Experience</strong> Minimum 7 10 years of experience in M&amp;A, strategic partnerships, corporate development, or investment advisory ideally within ICT, technology, or telecom sectors.</li><li><strong>Skills</strong> Strategic and financial analysis. Business case development &amp; valuation modelling. M&amp;A due diligence and integration. Contract review and deal structuring. Market intelligence and partner management. Strong Excel, PowerPoint, and data visualization tools.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB CONTENT</strong> </p> <p>To support the design, analysis, optimization, and continuous improvement of end-to-end customer journeys across all customer segments and touchpoints. The role is responsible for identifying customer pain points, mapping customer interactions, improving service experiences, and driving customer-centric process enhancements that contribute to increased customer satisfaction, operational efficiency, and digital adoption</p> <p> </p> <p> <strong>2. Duties and Responsibilities</strong> </p> <p>Strategic:</p> <ol> <li>Support the implementation of the Bank s customer journey management framework and customer experience strategy.</li> <li>Participate in customer journey mapping initiatives across all customer segments, products, and services.</li> <li>Support the identification of strategic customer pain points and opportunities for journey enhancement.</li> <li>Contribute to customer-centric transformation initiatives aimed at improving customer satisfaction and operational efficiency.</li> <li>Benchmark customer journey management practices against industry best practices and leading financial institutions.</li> </ol> <p>Operational:</p> <ol> <li>Develop and maintain end-to-end customer journey maps covering customer interactions across physical, digital, and assisted channels.</li> <li>Analyze customer journeys to identify bottlenecks, service gaps, process inefficiencies, and customer effort drivers.</li> <li>Conduct customer journey workshops with business units and stakeholders to understand customer needs and expectations.</li> <li>Monitor journey performance metrics including turnaround times, customer effort scores, digital adoption rates, and customer satisfaction indicators.</li> <li>Work closely with Voice of Customer, Digital Experience, Contact Center, and Customer Complaints teams to identify opportunities for journey improvements.</li> <li>Support redesign initiatives aimed at simplifying customer processes and improving service delivery.</li> <li>Track and monitor implementation of customer journey improvement initiatives across business units.</li> <li>Prepare journey analytics reports, dashboards, presentations, and recommendations for management review.</li> <li>Support customer experience maturity assessments and journey governance activities.</li> <li>Collaborate with Digital Transformation and IT teams to ensure customer-centric design principles are embedded in digital solutions and platforms.</li> <li>Support process improvement initiatives that contribute to reducing turnaround times, improving service quality, and enhancing customer satisfaction.</li> <li>Maintain customer journey repositories, documentation, standards, and templates.</li> <li>Perform any other relevant task assigned from time to time by the Head of Customer Experience.</li> </ol> <p>People:</p> <ol> <li>Promote customer-centric thinking and journey-based decision-making across the organization.</li> <li>Support customer journey awareness and capability-building initiatives.</li> <li>Contribute to knowledge sharing and dissemination of customer journey best practices.</li> </ol> <p> </p> <p> <strong>KEY INTERACTIONS</strong> </p> <p> </p> <p>1. Internal</p> <p> </p> <p> Head of Customer Experience</p> <p> </p> <p> Manager Customer Experience Center</p> <p> </p> <p> Specialist Voice of Customer</p> <p> </p> <p> Specialist Digital Experience</p> <p> </p> <p> Contact Center Team</p> <p> </p> <p> Customer Complaints Team</p> <p> </p> <p> Digital Transformation</p> <p> </p> <p> Information Technology</p> <p> </p> <p> Operations</p> <p> </p> <p> Product Development Teams</p> <p> </p> <p> All Business Units and Branches</p> <p> </p> <p> Human Capital (for CX initiatives)</p> <p> </p> <p> As per operational activities</p> <p> </p> <p>2. External</p> <p> </p> <p> Customers</p> <p> </p> <p> Customer Experience Consultants</p> <p> </p> <p> Research and Survey Providers</p> <p> </p> <p> Technology Vendors</p> <p> </p> <p> Service Design Partners</p> <p> </p> <p> As part of operational activities</p> <p> </p> <p>3. Level of external interaction</p> <p> </p> <p> This position requires a medium level of external interaction</p> <p> </p> <p> <strong>MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS</strong> </p> <p> </p> <p>Education:</p> <p> </p> <p>Bachelor's Degree in Business Administration, Customer Experience, Marketing, Industrial Engineering, Service Design, Banking, or related discipline.</p> <p> </p> <p>Experience:</p> <p> </p> <p>4 6 years of relevant experience in customer experience, customer journey management, process improvement, service design, business analysis, operations excellence, or related fields.</p> <p> </p> <p> <strong>Special Skills &amp; Knowledge:</strong> </p> <p> </p> <p> Knowledge of Customer Journey Mapping methodologies and tools.</p> <p> </p> <p> Understanding of Customer Experience principles and best practices.</p> <p> </p> <p> Experience in process mapping, service design, and customer-centric transformation initiatives.</p> <p> </p> <p> Strong analytical and problem-solving skills.</p> <p> </p> <p> Knowledge of customer research and customer behavior analysis techniques.</p> <p> </p> <p> Experience with customer experience metrics including NPS, CSAT, CES, and customer effort measures.</p> <p> </p> <p> Strong facilitation, presentation, and stakeholder management skills.</p> <p> </p> <p> Proficiency in Microsoft Office applications and reporting tools such as Power BI.</p> <p> </p> <p>Business Understanding:</p> <p> </p> <p> This position requires a medium level of business understanding</p> <p> </p> <p> <strong>ADDITIONAL QUALIFICATION /CERTIFICATION REQUIRED</strong> </p> <p> </p> <p>Professional certifications in Customer Experience, Service Design, Business Process Management, Lean Six Sigma, or related disciplines are preferred.</p> <p> </p> <p>HEALTH, SAFETY AND ENVIRONMENT</p> <p> </p> <p> This position follows all the HSE procedures as set by the company</p> <p> </p> <p>KEY COMPETENCIES</p> <p> Customer Centricity</p> <p> </p> <p> Analytical Thinking</p> <p> </p> <p> Process Improvement</p> <p> </p> <p> Problem Solving</p> <p> </p> <p> Stakeholder Management</p> <p> </p> <p> Communication Skills</p> <p> </p> <p> Innovation</p> <p> </p> <p> Collaboration</p> <p> </p> <p> Continuous Improvement</p> <p> </p> <p> Results Orientation</p> <p> </p> <p>WORK ENVIRONMENT</p> <p> </p> <p> This position enjoys working in a comfortable airconditioned office</p></div></section>

<p>a</p><p>What's on your plate?</p><ul><li>Own operational performance across the Local Shops ecosystem</li><li>Lead the day-to-day execution of the ground Operations. Vendor Performance, and Store Operations teams to ensure service quality, efficiency, and operational readiness across all vendors and stores.</li><li>Own Shopper Cost (CPO) efficiency &amp; workforce optimization</li><li>Take full ownership of shopper cost performance by driving initiatives that optimize staffing, scheduling, productivity, and workload distribution to continuously improve Cost per Order (CPO) while maintaining service quality.</li><li>Lead assortment availability &amp; parity</li><li>Oversee end-to-end assortment governance including: Accurate assortment scanning and new SKU onboarding Promo and price parity across platforms SFTP data accuracy and stock feeds reliability Efficient manual stock update processes by ground teams Drive initiatives to achieve and sustain high availability and assortment quality.</li><li>Drive vendor operational performance &amp; compliance</li><li>Ensure strong monitoring of vendor performance, vendor monitoring rules, compensations, fraud prevention, and operational compliance to protect business performance and customer experience.</li><li>Optimize store fulfillment &amp; preparation efficiency</li><li>Lead initiatives that improve in-store workflows across picking, packing, checkout, and dispatching to ensure optimal order readiness time and smooth rider pickup flow.</li><li>Own cross-functional alignment with Logistics &amp; Commercial teams</li><li>Partner closely with Logistics, Commercial, Campaigns, and Marketing to ensure: Logistics models and prep-time strategies are optimized Vendor Monitoring Rules are properly configured Operational risks are proactively mitigated before impacting performance or growth</li><li>Lead operational planning, launches &amp; risk management</li><li>Act as the central coordination point for campaigns, launches, and operational initiatives, ensuring full readiness, risk identification, and timely execution across all stakeholders.</li><li>Build scalable processes &amp; develop high-performing teams</li><li>Drive continuous improvement, automation, and process simplification while coaching team leads and strengthening a high-performance, data-driven operations culture.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong understanding of key operations KPIs with the ability to translate data into actionable initiatives and drive continuous process improvement.</li><li>Proven ability to lead cross-functional teams, collaborate with multiple stakeholders, balance commercial and operational priorities, and manage risks effectively.</li><li>Strong decision-making, workforce planning, and multitasking capabilities with the ability to manage multiple initiatives in fast-paced environments.</li><li>Advanced Excel/Google Sheets skills and experience working with dashboards and data visualization tools and operational/inventory systems.</li><li>Highly organized, proactive, and results-driven with strong communication and presentation skills, comfortable operating in high-growth and rapidly changing environments.</li></ul>

<p>Job Description Role Summary We are looking for a Supervisor Rider On Ground Ops for our Logistics Operations to join our team and be part of our growth. If you re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you. You will lead a team of coordinators who form the essence for our logistics operations for the allocated zones, and you ll work closely with line-manager and local cross-functional teams to achieve objective key-results, and ensure to deliver a seamless experience to our customers!</p><p>What s On Your Plate?</p><ul><li>Monitor, investigate, and act on Fleet Partner Rider fraud signals at the zone and individual level, ensuring timely detection, escalation, and resolution of fraudulent behaviours.</li><li>Lead operational compliance oversight across allocated zones, ensuring Fleet Partner Riders adhere to platform policies, standard operating procedures, and regulatory requirements.</li><li>Supervise and enforce anti-fraud controls during live operations, proactively identifying anomalies and coordinating swift corrective action.</li><li>Lead and manage a team of Rider Coordinators, setting clear accountability frameworks around fraud detection targets and operational compliance adherence rates.</li><li>Conduct regular on-ground site visit audits and spot checks across allocated zones to validate Fleet Partner Rider behaviour, verify operational compliance, and gather firsthand intelligence on emerging fraud patterns.</li><li>Serve as the primary liaison between Fleet Partner Riders, vendors, and internal stakeholders on operational compliance-related matters, ensuring fair, transparent, and consistent enforcement.</li><li>Own the end-to-end process for Fleet Partner Rider-level cancellation fraud identifying patterns, building action plans, and tracking resolution outcomes.</li><li>Produce weekly reporting to line management covering fraud trends, operational compliance KPIs, open investigations, and recommended corrective actions.</li><li>Drive continuous improvement of fraud detection and operational compliance SOPs, contributing recommendations based on ground-level findings.</li><li>Execute special operational compliance and fraud-related projects within agreed timelines and quality standards.</li><li>Support wider operations and stakeholder requests as directed by line man agement.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>What Did We Order?</p><ul><li>Bachelor's Degree</li><li>4-5 years of experience in food/grocery tech industry is highly preferred</li><li>Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc</li><li>Strong communication skills, both written and verbal. English and Arabic is a must. Urdu is a plus.</li><li>Influencer and a negotiation with good public speaking and presentation skills</li><li>People management skills: Experience of managing bigger group of people</li></ul>

<p>We are looking for a Supervisor Rider On Ground Ops for our Logistics Operations to join our team and be part of our growth. If you're a team leader who is hungry for a new adventure, a multinational workplace is waiting for you. You will lead a team of coordinators who form the essence for our logistics operations for the allocated zones, and you'll work closely with line-manager and local cross-functional teams to achieve objective key-results, and ensure to deliver a seamless experience to our customers!</p><p>What's On Your Plate?</p><ul><li>Monitor, investigate, and act on Fleet Partner Rider fraud signals at the zone and individual level, ensuring timely detection, escalation, and resolution of fraudulent behaviours.</li><li>Lead operational compliance oversight across allocated zones, ensuring Fleet Partner Riders adhere to platform policies, standard operating procedures, and regulatory requirements.</li><li>Supervise and enforce anti-fraud controls during live operations, proactively identifying anomalies and coordinating swift corrective action.</li><li>Lead and manage a team of Rider Coordinators, setting clear accountability frameworks around fraud detection targets and operational compliance adherence rates.</li><li>Conduct regular on-ground site visit audits and spot checks across allocated zones to validate Fleet Partner Rider behaviour, verify operational compliance, and gather firsthand intelligence on emerging fraud patterns.</li><li>Serve as the primary liaison between Fleet Partner Riders, vendors, and internal stakeholders on operational compliance-related matters, ensuring fair, transparent, and consistent enforcement.</li><li>Own the end-to-end process for Fleet Partner Rider-level cancellation fraud identifying patterns, building action plans, and tracking resolution outcomes.</li><li>Produce weekly reporting to line management covering fraud trends, operational compliance KPIs, open investigations, and recommended corrective actions.</li><li>Drive continuous improvement of fraud detection and operational compliance SOPs, contributing recommendations based on ground-level findings.</li><li>Execute special operational compliance and fraud-related projects within agreed timelines and quality standards.</li><li>Support wider operations and stakeholder requests as directed by line management.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>What Did We Order?</p><ul><li>Bachelor's Degree</li><li>4-5 years of experience in food/grocery tech industry is highly preferred</li><li>Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc</li><li>Strong communication skills, both written and verbal. English and Arabic is a must. Urdu is a plus.</li><li>Influencer and a negotiation with good public speaking and presentation skills</li><li>People management skills: Experience of managing bigger group of people</li></ul>