وظائف فنى بصريات في سلطنة عمان

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION DESCRIPTION: Position Title: Mechanical Technician Reports to: Mechanical Supervisor Department: Maintenance and Operations Department Location: Duqm/ Ras Markaz </p><p>JOB PURPOSE: Carry out preventive, corrective, and predictive maintenance of all mechanical systems and equipment across OTTCO s terminals, including pumps, compressors, valves, tanks, piping systems, HVAC units, and other static and rotating machinery, to ensure continuous and reliable operation of all facilities. </p><p>The position ensures that all maintenance and repair activities are performed in compliance with OTTCO s maintenance procedures, HSE policies, OEM recommendations, and international standards, supporting operational reliability and mechanical integrity of terminal assets. </p><p>REPORTING STRUCTURE: Number of Staff Supervised Direct Reports: 0 Total: 0 </p><p>KEY RESPONSIBILITIES: </p><p>Operations &amp; Maintenance </p><p>Perform preventive and corrective maintenance on mechanical systems including pumps, compressors, gearboxes, valves, piping networks, and pressure vessels. </p><p>Dismantle, inspect, and assemble rotating equipment during scheduled and unscheduled maintenance. </p><p>Conduct alignment, balancing, lubrication, and vibration monitoring as per preventive maintenance plans. </p><p>Assist in troubleshooting equipment failures and identify root causes in coordination with the Mechanical Supervisor. </p><p>Carry out routine inspections to detect leaks, abnormal noise, vibration, or wear in mechanical components. </p><p>Support maintenance and inspection of static equipment such as tanks, exchangers, and pipelines. </p><p>Perform mechanical isolations, tagging, and reinstallation in accordance with PTW and safety procedures. </p><p>Update maintenance job cards, inspection findings, and work completion details in the CMMS (SAP/Maximo) system. </p><p>Participate in start-up, shutdown, and major overhaul activities as per approved maintenance plans. </p><p>Project &amp; Technical Support </p><p>Assist in installation, commissioning, and modification of mechanical equipment for ongoing projects or upgrades. </p><p>Participate in inspection and quality verification of mechanical works carried out by contractors. </p><p>Ensure installations comply with design drawings, mechanical standards, and project specifications (API, ASME, ASTM, ISO). </p><p>Provide site feedback on equipment condition and improvement opportunities to enhance reliability and maintainability. </p><p>Safety &amp; Compliance </p><p>Follow OTTCO s HSE, Permit-to-Work (PTW), and mechanical isolation procedures at all times. </p><p>Conduct toolbox talks and ensure proper use of PPE, tools, and lifting equipment. </p><p>Identify and report unsafe acts, conditions, or potential hazards promptly. </p><p>Maintain mechanical workshops, pump stations, and maintenance areas in a clean and safe condition. </p><p>Ensure safe execution of lifting, rigging, and confined space activities as per approved procedures. </p><p>Participate in emergency drills and support plant safety initiatives. </p><p>Teamwork &amp; Coordination </p><p>Coordinate with Electrical, Instrument, and Operations teams to perform multidisciplinary maintenance activities. </p><p>Support supervisors during shutdowns, major overhauls, and turnaround campaigns. </p><p>Assist in mentoring and training junior technicians and contractors to maintain work quality and efficiency. </p><p>Participate in team meetings, planning sessions, and maintenance improvement workshops. </p><p>Documentation &amp; Reporting </p><p>Record daily work activities, inspection data, and equipment readings in job sheets or CMMS. </p><p>Maintain equipment history cards, lubrication charts, and spares consumption logs. </p><p>Report defects, performance issues, and material shortages to supervisors for timely action. </p><p>Support preparation of maintenance reports, failure analysis records, and spare parts lists. </p><p>Continuous Improvement </p><p>Recommend improvements to maintenance practices, procedures, and job plans. </p><p>Participate in root cause analysis (RCA) for repeated mechanical failures. </p><p>Support reliability and efficiency enhancement programs under the ETIZAAN initiative. </p><p>Identify cost-saving opportunities related to spare parts, lubrication, or resource utilization. </p><p>Perform any other duties or special assignments as directed by line management. </p><p>Familiarization with QHSE Policies, Objectives, procedures and its record maintenance </p><p>Awareness on Significant environmental aspects, Health and safety hazards, related actual and potential aspects and risks associated with their risk. </p><p>Awareness on Emergency preparedness and response measures. </p><p>Awareness on implications of not conforming to the integrated managements system requirements, including not fulfilling the organization s compliance obligations </p><p>Key interactions </p><p>Internal: Department Managers, Operations Shift Staff, SCM, TSD, Maintenance, HSE, Fire </p><p>External: OQ, SIPC, Surveying Companies, ROP and Civil Defence, gas companies, other contractors and suppliers as required. Notable Working Conditions. Field Operations and office environment, Moderate to intensive computer screen use. </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Diploma or National Vocational Qualification (NVQ) in Mechanical Engineering / Industrial Maintenance. </p><p>Professional Certifications </p><p>Authorized certification in Mechanical Maintenance / Rotating Equipment Maintenance. </p><p>HSE and PTW system certifications such as NEBOSH/IOSH preferred. </p><p>Training in Vibration Analysis, Alignment, and Rigging/Lifting Safety is advantageous. </p><p>CMMS (SAP) training and basic computer literacy preferred. </p><p>Experience </p><p>+5 years of hands-on experience in mechanical maintenance within oil &amp; gas terminals, refineries, or heavy industrial facilities. </p><p>Experience in servicing and maintaining centrifugal and positive displacement pumps, compressors, valves, and gearboxes. </p><p>Familiar with mechanical sealing systems, gaskets, and bolting procedures. </p><p>Experience in piping maintenance, leak repair, and hydrotesting. </p><p>Working knowledge of tanks, pressure vessels, exchangers, and HVAC systems. </p><p>Familiar with international standards such as API 610, 650, 682, ASME, and ASTM. </p><p>Technical Competencies </p><p>Skilled in dismantling, assembling, and aligning rotating machinery. </p><p>Proficiency in using precision tools (dial gauges, micrometers, torque wrenches, etc.). </p><p>Ability to interpret mechanical drawings, P&amp;IDs, and maintenance manuals. </p><p>Knowledge of lubrication practices, material compatibility, and corrosion prevention. </p><p>Capable of performing mechanical troubleshooting and identifying failure modes. </p><p>Familiar with safe rigging, lifting, and confined space work practices. </p><p>Behavioral Competencies </p><p>Safety-oriented with strong discipline and attention to detail. </p><p>Good communication and teamwork abilities across multi-discipline teams. </p><p>Capable of working under supervision and delivering high-quality workmanship. </p><p>Proactive, reliable, and committed to continuous improvement. </p><p>Upholds OTTCO s values of Safety, Integrity, Reliability, and Operational Excellence. </p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION DESCRIPTION: Position Title: Mechanical Technician Reports to: Mechanical Supervisor Department: Maintenance and Operations Department Location: Duqm/ Ras Markaz</p><p>JOB PURPOSE: Carry out preventive, corrective, and predictive maintenance of all mechanical systems and equipment across OTTCO s terminals, including pumps, compressors, valves, tanks, piping systems, HVAC units, and other static and rotating machinery, to ensure continuous and reliable operation of all facilities.</p><p>The position ensures that all maintenance and repair activities are performed in compliance with OTTCO s maintenance procedures, HSE policies, OEM recommendations, and international standards, supporting operational reliability and mechanical integrity of terminal assets.</p><p>REPORTING STRUCTURE: Number of Staff Supervised Direct Reports: 0 Total: 0</p><p>KEY RESPONSIBILITIES:</p><p>Operations &amp; Maintenance</p><p>Perform preventive and corrective maintenance on mechanical systems including pumps, compressors, gearboxes, valves, piping networks, and pressure vessels.</p><p>Dismantle, inspect, and assemble rotating equipment during scheduled and unscheduled maintenance.</p><p>Conduct alignment, balancing, lubrication, and vibration monitoring as per preventive maintenance plans.</p><p>Assist in troubleshooting equipment failures and identify root causes in coordination with the Mechanical Supervisor.</p><p>Carry out routine inspections to detect leaks, abnormal noise, vibration, or wear in mechanical components.</p><p>Support maintenance and inspection of static equipment such as tanks, exchangers, and pipelines.</p><p>Perform mechanical isolations, tagging, and reinstallation in accordance with PTW and safety procedures.</p><p>Update maintenance job cards, inspection findings, and work completion details in the CMMS (SAP/Maximo) system.</p><p>Participate in start-up, shutdown, and major overhaul activities as per approved maintenance plans.</p><p>Project &amp; Technical Support</p><p>Assist in installation, commissioning, and modification of mechanical equipment for ongoing projects or upgrades.</p><p>Participate in inspection and quality verification of mechanical works carried out by contractors.</p><p>Ensure installations comply with design drawings, mechanical standards, and project specifications (API, ASME, ASTM, ISO).</p><p>Provide site feedback on equipment condition and improvement opportunities to enhance reliability and maintainability.</p><p>Safety &amp; Compliance</p><p>Follow OTTCO s HSE, Permit-to-Work (PTW), and mechanical isolation procedures at all times.</p><p>Conduct toolbox talks and ensure proper use of PPE, tools, and lifting equipment.</p><p>Identify and report unsafe acts, conditions, or potential hazards promptly.</p><p>Maintain mechanical workshops, pump stations, and maintenance areas in a clean and safe condition.</p><p>Ensure safe execution of lifting, rigging, and confined space activities as per approved procedures.</p><p>Participate in emergency drills and support plant safety initiatives.</p><p>Teamwork &amp; Coordination</p><p>Coordinate with Electrical, Instrument, and Operations teams to perform multidisciplinary maintenance activities.</p><p>Support supervisors during shutdowns, major overhauls, and turnaround campaigns.</p><p>Assist in mentoring and training junior technicians and contractors to maintain work quality and efficiency.</p><p>Participate in team meetings, planning sessions, and maintenance improvement workshops.</p><p>Documentation &amp; Reporting</p><p>Record daily work activities, inspection data, and equipment readings in job sheets or CMMS.</p><p>Maintain equipment history cards, lubrication charts, and spares consumption logs.</p><p>Report defects, performance issues, and material shortages to supervisors for timely action.</p><p>Support preparation of maintenance reports, failure analysis records, and spare parts lists.</p><p>Continuous Improvement</p><p>Recommend improvements to maintenance practices, procedures, and job plans.</p><p>Participate in root cause analysis (RCA) for repeated mechanical failures.</p><p>Support reliability and efficiency enhancement programs under the ETIZAAN initiative.</p><p>Identify cost-saving opportunities related to spare parts, lubrication, or resource utilization.</p><p>Perform any other duties or special assignments as directed by line management.</p><p>Familiarization with QHSE Policies, Objectives, procedures and its record maintenance</p><p>Awareness on Significant environmental aspects, Health and safety hazards, related actual and potential aspects and risks associated with their risk.</p><p>Awareness on Emergency preparedness and response measures.</p><p>Awareness on implications of not conforming to the integrated managements system requirements, including not fulfilling the organization s compliance obligations</p><p>Key interactions</p><p>Internal: Department Managers, Operations Shift Staff, SCM, TSD, Maintenance, HSE, Fire</p><p>External: OQ, SIPC, Surveying Companies, ROP and Civil Defence, gas companies, other contractors and suppliers as required. Notable Working Conditions. Field Operations and office environment, Moderate to intensive computer screen use.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Diploma or National Vocational Qualification (NVQ) in Mechanical Engineering / Industrial Maintenance.</p><p>Professional Certifications</p><p>Authorized certification in Mechanical Maintenance / Rotating Equipment Maintenance.</p><p>HSE and PTW system certifications such as NEBOSH/IOSH preferred.</p><p>Training in Vibration Analysis, Alignment, and Rigging/Lifting Safety is advantageous.</p><p>CMMS (SAP) training and basic computer literacy preferred.</p><p>Experience</p><p>+5 years of hands-on experience in mechanical maintenance within oil &amp; gas terminals, refineries, or heavy industrial facilities.</p><p>Experience in servicing and maintaining centrifugal and positive displacement pumps, compressors, valves, and gearboxes.</p><p>Familiar with mechanical sealing systems, gaskets, and bolting procedures.</p><p>Experience in piping maintenance, leak repair, and hydrotesting.</p><p>Working knowledge of tanks, pressure vessels, exchangers, and HVAC systems.</p><p>Familiar with international standards such as API 610, 650, 682, ASME, and ASTM.</p><p>Technical Competencies</p><p>Skilled in dismantling, assembling, and aligning rotating machinery.</p><p>Proficiency in using precision tools (dial gauges, micrometers, torque wrenches, etc.).</p><p>Ability to interpret mechanical drawings, P&amp;IDs, and maintenance manuals.</p><p>Knowledge of lubrication practices, material compatibility, and corrosion prevention.</p><p>Capable of performing mechanical troubleshooting and identifying failure modes.</p><p>Familiar with safe rigging, lifting, and confined space work practices.</p><p>Behavioral Competencies</p><p>Safety-oriented with strong discipline and attention to detail.</p><p>Good communication and teamwork abilities across multi-discipline teams.</p><p>Capable of working under supervision and delivering high-quality workmanship.</p><p>Proactive, reliable, and committed to continuous improvement.</p><p>Upholds OTTCO s values of Safety, Integrity, Reliability, and Operational Excellence.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job title Technician Instrument Grade Stream OQEP Function Operated Assets operations - B60 Field Operation Maintenance Location Oman B60 Budget control *OPEX and/or CAPEX and/or Revenue amount as relevant* Reporting to TL B60 Maintenance Direct reports 0 Job purpose </p><p>Execute Instrument Maintenance Works for B-60, under delegated authority and direction from TL Maintenance B-60 as Technical Service provider of maintenance and execution of minor projects, modifications in accordance with the technical standards to maintain the assets through: (1) Leading the design Maintenance instrument services on planned / un-planned maintenance works utilizing best practice. (2) Coordination and supervision of assets, products and maintenance work in the designated area, (3) Implement plans and coordinate instrument maintenance works; in order to ensure plant equipment availability, reliability &amp; optimization of cost / resources while facilitating smooth operations of the plant to meet operational targets.</p><p>The position will act in accordance with the Group s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p>Main tasks and responsibilities</p><ul><li>Accountable for availability of Instrumentations, Analyzers and Controls systems, UPS/BC and communication system of the area</li><li>Ensure application of best work practices in execution of Instrumentations maintenance jobs.</li><li>Responsible for Instrumentations side of project implementation in SF B-60 facilities.</li><li>Implements the Preventive Maintenance (PM) plan within his section and execution along with work backlogs</li><li>Prepares procurement plan for his section.</li><li>Responsible for preparing the LLF of instruments and its implementations</li><li>Participate in Management of Change (MOC) committee review meetings.</li><li>Ensure Instrument equipment maintenance history &amp; reports are updated in SAP (CMMS)</li><li>Identify the critical issues, repetitive failure of Instrument equipment, done and the RCA Recommendations implemented for the area</li><li>Monitors staff attendance, attitude and implements discipline within the section.</li><li>Prepare annual leave plans</li><li>Directs, supervises and controls all work for instruments maintenance and calibration.</li><li>Receives and analyses periodic reports on instruments maintenance and scheduled turnarounds and determines the best course of action for increasing the Section s efficiency.</li><li>Provides full technical &amp; manpower support during plants shutdown.</li><li>Determines long term instrument maintenance policy and oversees detailed planning of maintenance activities and programs.</li><li>Reviews policies of warehouse materials/spare parts and determines strategy of their handling and procurement and ensures availability.</li><li>Coordinates efforts within the Section to develop guidelines, specifications, best practices and procedures for maintenance of pressure, level, flow, temperature, vibration and pH instruments.</li><li>Maintains technical expertise in functional areas of process instrumentation.</li></ul><p>Key Interactions</p><ul><li>Internal: Field Operators, Shift Team Leader, Panel Operators, Maintenance Coordinator, Process Trainer, Technical Services Department, Sr. / Engineer Operations.</li><li>External: Ministries, Civil Defense, ROP and Neighboring Companies</li></ul><p>Notable Working Conditions. Field Operations and office environment, Moderate to intensive computer screen use.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum Qualifications Diploma i in Instrumentation Engineering or similar</li><li>Excellent knowledge of written, read, and spoken English (required), Arabic - Native (desirable)</li><li>2+ years of relevant experience</li><li>Relevant experience in similar role (Oil &amp; Gas)</li><li>Knowledge of maintenance processes for Gas Network operations:</li><li>Knowledge of instrument control loops.</li><li>Familiar with Systems, Applications and Products in data processing (SAP).</li><li>Experience on Local control station/ Plant interface bus and DCS.</li><li>Good knowledge of modern maintenance technologies &amp; maintenance Planning and execution of Instrumentation Equipment s, Analysers, Calibrations, control systems, ESDs</li><li>Experience and knowledge in project planning, cost control, contract development, installation, trouble shooting, and start-up.</li><li>Sound judgment in technical matters with good skills in engineering field materials specifications and international standards.</li><li>Good experience in handling Maintenance Contracts and shutdown related jobs.</li><li>Knowledge of:</li><li>Computerized Maintenance Management Systems (CMMS)</li><li>Expertise in SAP- PM</li><li>Process Equipment Life-Cycle Management</li><li>Good knowledge in Quality Assurance, Quality Control and HSE plans.</li><li>Familiar with techniques for ensuring data integrity with various integration of information/ reports</li><li>Knowledgeable in HSE plans related to maintenance activities.</li><li>Understanding of Process (P&amp;IDs / PFDs) &amp; Engineering drawings and OEM manuals.</li><li>Soft:</li><li>Ve rbal and writing reporting skills-effective Communication</li><li>Demonstrated leadership impact to deliver improved and sustained performance</li><li>Able to build relationships within department staff and contractors with a focus on collaboration.</li><li>Ability to manage multiple priorities in a diversified and critical environment.</li><li>Technical:</li><li>Through use of facts</li><li>Troubleshooting and result oriented</li><li>Root Cause Analysis (RCA)</li><li>Reading and interpreting engineering drawings</li><li>Project Management</li><li>Developing and Modifying Technical Procedures</li><li>Ability to align the requirements of operations and maintenance</li><li>Familiar with techniques for ensuring data integrity with various integration of information/ reports</li><li>Knowledge in estimating, budgeting and cost control</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking experienced Maintenance Technicians with a minimum of 7 years of experience in luxury residences, palaces, embassies, hotels, stadiums, commercial buildings, facilities management, oil &amp; gas, or other high-profile properties. The selected candidates will be responsible for preventive and corrective maintenance activities to ensure the safe, efficient, and uninterrupted operation of a VVIP residence. The role includes electrical, HVAC, plumbing, mechanical, and general building maintenance while maintaining the highest standards of professionalism, confidentiality, and service excellence. The position requires on-call availability for emergency maintenance requirements and involves both indoor and outdoor work, including lifting, climbing ladders, and other physical maintenance tasks.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Perform preventive and corrective maintenance of buildings, utility systems, and associated facilities.</p></li><li><p>Conduct routine inspections and identify maintenance issues before failures occur.</p></li><li><p>Carry out minor repairs on electrical, plumbing, HVAC, mechanical, carpentry, and building systems.</p></li><li><p>Maintain lighting systems, distribution boards, switches, sockets, and related equipment.</p></li><li><p>Repair plumbing fixtures, water supply systems, drainage systems, pumps, and sanitary installations.</p></li><li><p>Assist in maintaining HVAC systems, including split units, VRF systems, FCUs, AHUs, and ventilation systems.</p></li><li><p>Perform mechanical maintenance on pumps, motors, and rotating equipment.</p></li><li><p>Carry out furniture repairs and minor carpentry work.</p></li><li><p>Support maintenance of swimming pools, fountains, irrigation systems, gardens, and external facilities.</p></li><li><p>Respond promptly to emergency breakdowns and maintenance requests.</p></li><li><p>Maintain service reports, maintenance records, and spare parts inventories.</p></li><li><p>Coordinate with contractors and service providers.</p></li><li><p>Follow all HSE, security, and access-control procedures.</p></li><li><p>Maintain strict confidentiality regarding VVIP family activities and property information.</p></li></ul><p>Available Positions &amp; Requirements</p><p>AC Technician</p><p>Requirements:</p><ul><li><p>TESDA NC III in Refrigeration &amp; Air-Conditioning Servicing (RAC) or equivalent</p></li><li><p>Minimum 7 years of experience</p></li><li><p>Strong knowledge of Chillers, AHUs, FCUs, CCUs, VRF Systems, and Central Plant Equipment</p></li><li><p>Experience in brazing, compressor replacement, HVAC troubleshooting, and preventive maintenance</p></li><li><p>Background in facilities management, commercial buildings, stadiums, or oil &amp; gas projects</p></li></ul><p>Electrician</p><p>Requirements:</p><ul><li><p>TESDA NC III in Electrical Installation &amp; Maintenance or equivalent</p></li><li><p>Minimum 7 years of experience</p></li><li><p>Knowledge of MCC Panels, DBs, SMDBs, UPS Systems, Generators, and LV Systems</p></li><li><p>Strong troubleshooting and preventive maintenance experience</p></li><li><p>Experience in industrial plants, stadiums, or facilities management environments</p></li></ul><p>Electronic Technician</p><p>Requirements:</p><ul><li><p>TESDA NC III in Electronics Products Assembly &amp; Servicing or equivalent</p></li><li><p>Minimum 7 years of experience</p></li><li><p>Experience with CCTV, BMS, PA Systems, Access Control Systems, Sliding Gates, and ELV Systems</p></li><li><p>Strong troubleshooting skills</p></li></ul><p>Fire Alarm Technician</p><p>Requirements:</p><ul><li><p>TESDA NC III in Electrical/Electronics Technology or Fire Detection Systems or equivalent</p></li><li><p>Minimum 7 years of experience</p></li><li><p>Experience with Addressable &amp; Conventional Fire Alarm Systems, FM-200, Deluge Systems, Foam Systems, Fire Fighting Control Panels, Access Control Systems, UPS, and DC Systems</p></li><li><p>Strong fault-finding and preventive maintenance experience</p></li></ul><p>Mechanical Technician</p><p>Requirements:</p><ul><li><p>TESDA NC III in Mechanical Technology, Industrial Mechanics, or equivalent</p></li><li><p>Minimum 7 years of experience</p></li><li><p>Experience with CHW Pumps, Cooling Tower Gearboxes, Motors, Rotating Equipment, and Pump Alignment</p></li><li><p>Strong troubleshooting and preventive maintenance knowledge</p></li></ul><p>Plumber</p><p>Requirements:</p><ul><li><p>TESDA NC III in Plumbing or equivalent</p></li><li><p>Minimum 7 years of experience</p></li><li><p>Experience in plumbing systems, sanitary installations, water supply networks, drainage systems, and PPR piping works</p></li><li><p>Strong troubleshooting, reporting, and documentation skills</p></li></ul><p></p></section>

<p><strong>Job Summary</strong></p><p>The Senior Infrastructure Specialist manages enterprise IT infrastructure, ensuring secure, reliable, and highly available server, cloud, storage, and Microsoft environments.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><ul><li>Manage IT infrastructure and server operations.</li><li>Administer Active Directory, Microsoft 365, SharePoint, and virtualization.</li><li>Implement infrastructure security and patch management.</li><li>Conduct vulnerability assessments and remediation.</li><li>Monitor infrastructure performance and incidents.</li><li>Support disaster recovery and maintain documentation.</li></ul><p>&nbsp;</p><p><strong>Qualification</strong></p><ul><li>Bachelor's Degree in Computer Science or equivalent.</li><li>Professional certifications preferred.</li></ul><p>&nbsp;</p><p><strong>Experience &amp; Skills</strong></p><ul><li>Minimum 5–8 years of infrastructure administration experience.</li><li>Strong knowledge of Windows Server, Active Directory, VMware/Hyper-V, Microsoft 365, cloud platforms, infrastructure security, scripting, and troubleshooting.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Tech Support Specialist (SaaS, Helpdesk, IT Support &amp; Troubleshooting) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.<br> This is a hands-on support role focused on: Technical troubleshooting Ticket resolution SaaS support operations User onboarding &amp; access management Knowledge base documentation Customer support and issue escalation You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.<br> If you enjoy: solving technical problems troubleshooting systems helping users navigate software issues working in fast-paced support environments this role is a strong fit.<br> What You’ll Own Technical Support &amp; Troubleshooting Respond to technical support requests through platforms such as: Zendesk Freshdesk Jira Service Desk ServiceNow Troubleshoot: login issues password resets connectivity problems SaaS platform errors browser and system-related issues Resolve Level 1 &amp; Level 2 support requests Guide customers through troubleshooting steps using simple, non-technical language Ensure users feel informed and supported throughout the resolution process Ticket Management &amp; Escalation Prioritize incoming tickets based on: urgency SLA requirements business impact Escalate complex issues to: Tier 2/3 Support DevOps Engineering teams Document: troubleshooting steps findings reproduction details escalation notes Maintain clean and accurate support documentation Basic System Administration Support: user provisioning account setup password resets permissions management Assist with: onboarding offboarding access control workflows Support: Windows macOS Linux environments Knowledge Base &amp; Documentation Create and maintain: FAQs troubleshooting guides internal support documentation Identify recurring issues and document solutions Improve first-contact resolution rates through stronger documentation and workflows Monitoring &amp; Issue Detection Use monitoring tools such as: Datadog Splunk New Relic Monitor alerts and identify recurring technical issues proactively Report trends and recurring incidents for long-term resolution and process improvement Cross-Functional Collaboration Work closely with: QA Product Engineering DevOps teams Report: bugs feature requests customer pain points Share customer feedback to improve product functionality and support operations What Makes You a Strong Fit Calm and professional under pressure Strong troubleshooting and problem-solving mindset Excellent communicator with empathy and patience Detail-oriented with strong documentation habits Comfortable working independently in remote support environments Focused on both technical resolution and customer experience Requirements (Must-Have) Experience 1–2+ years of experience in: Technical Support IT Helpdesk SaaS Support Customer-Facing Troubleshooting Technical Skills Experience with: Zendesk Jira ServiceNow Freshdesk Familiarity with: SaaS platforms networking basics operating systems Comfortable managing multiple systems and support queues simultaneously Communication Skills Strong written and verbal English communication Ability to explain technical issues clearly to non-technical users Strong multitasking and organizational skills Nice to Have CompTIA A+ or Network+ certifications Experience supporting: APIs SaaS integrations cloud-based platforms Familiarity with: Datadog Splunk New Relic Background in: SaaS IT services technical customer support Tools &amp; Platforms Zendesk Jira Service Desk ServiceNow Freshdesk Datadog Splunk New Relic SaaS &amp; cloud-based platforms What a Typical Day Looks Like Review support queues and prioritize urgent tickets Troubleshoot SaaS and technical support requests Resolve customer and internal system issues Escalate complex problems with detailed documentation Update FAQs and support documentation Collaborate with engineering and product teams on bugs and improvements Monitor support metrics and identify recurring issues In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.<br> Key Metrics for Success (KPIs) First Response Time (FRT) within SLA First Contact Resolution (FCR) rate Reduced Average Resolution Time (ART) Customer Satisfaction (CSAT) scores Reduced recurring ticket volume Consistently updated documentation and knowledge base quality Why This Role Stands Out Exposure to modern SaaS and support environments Opportunity to work with: support systems monitoring tools cloud platforms technical troubleshooting workflows Strong growth path into: Tier 2 Support Systems Administration DevOps Customer Success Engineering Remote flexibility with collaborative technical teams Opportunity to improve systems, documentation, and support operations Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Troubleshooting Exercise Client Interview with Support / Engineering Leadership Offer &amp; Background Verification Apply Now If you: enjoy solving technical problems thrive in customer-facing support environments communicate clearly under pressure want hands-on experience with SaaS and technical systems this is a strong opportunity to grow within technical support and modern SaaS operations.<br></span> </div>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Role: Anesthesiologist</b></p><p>Industry Type: Medical Services / Hospital</p><p>Department: Healthcare &amp; Life Sciences</p><p>Employment Type: Full Time, Permanent</p><p>Role Category: Doctor</p><p>Education</p><p>UG: M.B.B.S. in Medicine</p><p>PG: Medical-MS/MD in Anaesthesiology, Diplomate of National Board (DNB) in Anaesthesia</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>MIN 3 YR OF EXP</li><li>POSITIONS : MEDICAL OFFICER , SPECIALIST, SEN SPECIALIST, CONSULTANT</li></ul><p></p></section>

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