وظائف اخصائي اشعة في سلطنة عمان

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>JOB DETAILS:</span></strong></p><br> <p><strong>Job Title:&nbsp;</strong>&nbsp; &nbsp; &nbsp; &nbsp; Medical Representative.</p><br> <p><strong>Reports to:</strong>&nbsp; &nbsp; &nbsp; Manager, Sales - Oman.</p><br> <p><strong>Department:</strong>&nbsp; &nbsp; Sales and Marketing.&nbsp;</p><br> <p><strong>Location:</strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Sultanate of Oman – Muscat.</p><br> <p><strong><span>JOB PURPOSE:</span></strong></p><br> <p>Planning and conducting appointments with doctors and medical professionals to promote Hikma products with the aim to achieve the overall sales target while monitoring competitor’s activities and threats. Following up on and reviewing Hikma products’ performance within the market through clients’ responses and other indicators.</p><br> <p><strong><span>KEY ACCOUNTABILITIES:</span></strong></p><br> <ul> <li>Planning and conducting daily visits to healthcare professionals to promote assigned products, disseminate product information and convey company messages to achieve monthly sales target.</li> <li>Assessing patients and doctors needs to strongly position the benefits of the brands.</li> <li>Utilizing effective selling skills and performing cost-benefit analysis to deliver brands value proposition in alignment with marketing messages.</li> <li>Maintaining strong disease and product knowledge in assigned therapy area.</li> <li>Conducting conferences and lectures on Hikma products while developing contacts effectively.</li> <li>Building trustful relationships with internal and external stakeholders to strengthen Hikma’s image.</li> <li>Monitoring and analyzing data and market conditions to identify competitive advantage.</li> <li>Reviewing sales performance and developing Marketing plans to achieve objectives.</li> <li>Documenting all sales related activities performed in a timely manner.</li> <li>Generating the needed reports including business intelligence reports, market survey reports, competitors’ activities report, events feedback reports.</li> <li>Collating accurate and prompt basic sales information and entering them on the CRM system daily to be revised by the Sales Supervisor.</li> <li>Managing properly company’s resources and insure working within the SOPs and compliance framework.</li> <li>Performing other duties related to the job as assigned by the direct supervisor.</li> </ul> <p><strong><span>QUALIFICATIONS:</span></strong></p><br> <p>B.Sc. degree in Pharmacy or equivalent</p><br> <p>Valid Oman Ministry of Health License.</p><br> <p><strong><span>EXPERIENCE:</span></strong></p><br> <ul> <li>Minimum&nbsp;1-2 years of related experience in Oman .</li> </ul> <p><strong><span>BEHAVIOURAL COMPETENCIES</span></strong></p><br> <ul> <li>Communication &amp; Influence.</li> <li>Initiative &amp; Drive for results.</li> <li>Planning &amp; Organizing.</li> <li>Collaboration &amp; Teamwork.</li> </ul> <p><strong><span>FUNCTIONAL COMPETENCIES</span></strong></p><br> <ul> <li>Clients &amp; Prospects Knowledge.</li> <li>Computer Skills.</li> <li>Deal Closing.</li> <li>English Language.</li> <li>Networking.</li> <li>Brand Knowledge</li> </ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Laboratory Teaching and Practical Support</p><ul><li>Prepare, set up, and demonstrate practical sessions in:</li><ul><li>Blood Banking</li><li>Transfusion Medicine</li><li>Immunohematology techniques</li></ul><li>Assist faculty in delivering laboratory-based teaching and simulation exercises</li><li>Provide hands-on training in:</li><ul><li>Blood grouping and crossmatching</li><li>Antibody screening and identification</li><li>Compatibility testing and transfusion procedures</li></ul><li>Ensure adherence to standard operating procedures (SOPs) during practical sessions</li></ul><p>Laboratory Management and Maintenance</p><ul><li>Maintain laboratory equipment and ensure proper functioning of:</li><ul><li>Centrifuges, incubators, gel card systems, etc.</li></ul><li>Monitor and maintain laboratory inventory, reagents, and consumables</li><li>Prepare and submit annual requirements for consumables and equipment</li><li>Ensure compliance with laboratory safety protocols and biosafety standards</li></ul><p>Student Support and Assessment</p><ul><li>Guide students during laboratory sessions and ensure active participation</li><li>Monitor student progress and provide feedback on practical skills</li><li>Assist in assessing student performance through:</li><ul><li>Practical exams</li><li>Laboratory reports and competency checklists</li></ul><li>Support students in developing technical and diagnostic competencies</li></ul><p>Clinical Training Support</p><ul><li>Assist in coordination of clinical placements in blood banks and transfusion services</li><li>Communicate with hospital laboratory staff and preceptors when required</li><li>Support evaluation of student performance during clinical training</li></ul><p>Research and Academic Support</p><ul><li>Assist in preparation and execution of student research projects and wet lab activities</li><li>Support faculty in laboratory-based research activities where required</li></ul><p>Administrative and Documentation Duties</p><ul><li>Maintain accurate records of:</li><ul><li>Laboratory inventory</li><li>Equipment maintenance logs</li><li>Student attendance and practical performance</li></ul><li>Prepare laboratory manuals, worksheets, and teaching materials</li><li>Support accreditation and quality assurance documentation</li></ul><p>Professional Development and Service</p><ul><li>Participate in Continuous Medical Education (CME) activities and workshops</li><li>Stay updated with advances in transfusion medicine and laboratory technologies</li><li>Contribute to departmental academic activities and events</li></ul><p>General Responsibilities</p><ul><li>Work collaboratively with faculty and laboratory staff to achieve departmental objectives</li><li>Demonstrate professionalism, innovation, and commitment to quality education</li><li>Perform any other duties assigned by the Head of the MLS program</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree (BSc) in Medical Laboratory Science, Biomedical Science, from a recognized institution. </p><p>Minimum 1 2 years of practical experience in a hospital blood bank or transfusion service laboratory </p><p>Proficiency in English is a must. </p><p>Age :From 23 to 40 OMANI CANDIDATES ONLY. </p><p></p></section>

<p><strong>Key Responsibilities</strong></p><ul><li><p>Perform preventive and corrective maintenance on forklifts and material-handling equipment.</p></li><li><p>Diagnose and repair mechanical, hydraulic, electrical, and electronic faults in Forklifts.</p></li><li><p>Conduct routine inspections and identify safety-critical defects.</p></li><li><p>Troubleshoot forklift breakdowns and restore equipment to safe operating condition with minimum downtime.</p></li><li><p>Maintain and repair mast, lifting, steering, braking, transmission, drive, hydraulic, and electrical systems.</p></li><li><p>Carry out battery, charging-system, engine, fuel, and cooling-system maintenance as applicable to the equipment type.</p></li><li><p>Use diagnostic tools, test equipment, service manuals, and technical schematics to identify faults.</p></li><li><p>Perform functional and safety checks after completing repairs.</p></li><li><p>Maintain accurate records of inspections, repairs, spare parts, and preventive maintenance activities.</p></li><li><p>Follow all company HSE, maintenance, and equipment safety procedures.</p></li></ul><p><strong>Essential Qualifications & Experience</strong></p><ul><li><p>Technical diploma/certificate in Mechanical, Automotive, Electrical, Heavy Equipment, or a related technical field.</p></li><li><p>Minimum <strong>3–5 years of relevant experience</strong> as a Forklift Technician, Material Handling Equipment Technician, Heavy Equipment Technician, or similar role.</p></li><li><p>Hands-on experience with <strong>electric and/or internal-combustion forklifts</strong>.</p></li><li><p>Strong knowledge of <strong>mechanical, hydraulic, electrical, and electronic systems</strong>.</p></li><li><p>Proven ability to diagnose faults and perform repairs independently.</p></li><li><p>Ability to read and understand <strong>hydraulic and electrical schematics</strong>.</p></li><li><p>Experience using mechanical, electrical, hydraulic, and diagnostic tools.</p></li><li><p>Good knowledge of preventive maintenance practices.</p></li><li><p>Strong understanding of equipment safety and safe maintenance procedures.</p></li><li><p>Experience with major forklift brands/OEM equipment is an advantage.</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Strong troubleshooting and problem-solving skills.</p></li><li><p>Good mechanical and technical aptitude.</p></li><li><p>Safety-focused approach to all maintenance activities.</p></li><li><p>Ability to work independently and as part of a maintenance team.</p></li><li><p>Good attention to detail and quality of workmanship.</p></li><li><p>Ability to work under pressure and respond to equipment breakdowns.</p></li><li><p>Good communication and reporting skills.</p></li><li><p>Reliable, disciplined, and service-oriented.</p></li><li><p>Willingness to work shifts, overtime, or emergency breakdown support when required.</p></li></ul><p><strong>Preferred / Advantageous</strong></p><ul><li><p>OEM/manufacturer training or certification in forklift maintenance.</p></li><li><p>Experience with Toyota, Hyster-Yale, Linde, Jungheinrich, Mitsubishi, Crown, CAT, Komatsu, or other major forklift brands.</p></li><li><p>Experience with modern electric forklifts, electronic control systems, and diagnostic software.</p></li><li><p>Previous experience in warehouse, logistics, manufacturing, port, or industrial environments.</p></li><li><p>Valid driving license, where applicable.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p>A hands-on, safety-focused Forklift Technician with 3–5 years of practical experience, strong mechanical/hydraulic/electrical troubleshooting skills, and proven ability to independently maintain, diagnose, and repair electric and/or IC forklifts while minimizing equipment downtime.</p>

<p>Diagnose and Repair Engine, Transmission, Suspension, and Brake System Issues. Perform Routine Vehicle Maintenance and Inspections. Replace Defective Parts and Ensure Vehicles are Safe for Operation. Use Diagnostic Tools and Follow Workshop Safety Procedures. Repair Damaged Vehicle Body Panels and Frames. Remove Dents Using Appropriate Repair Techniques. Replace Damaged Body Parts When Necessary. Prepare Vehicle Surfaces for Painting.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience 1 - 5 Years</li><li>Qualification 10th Pass</li><li>Key Skills: Car Technician, Car Manufacturing, Car Sales, Car Denter, Car Washer, Car Mechanic, Car Driver, Car Sales Executive, Motor Mechanic</li></ul>

<p>We are hiring Safety Officer for oman for Long Term with 3 to 5 years of experience in Oil &amp; Gas.</p><p><strong>Desired Candidate Profile</strong></p><p>Candidate must have 5 to 6 years of experience in Oil &amp; Gas. Education - Technical Diploma + Nebosh.</p>

<p><strong>Job Summary</strong></p><p>The Senior Infrastructure Specialist manages enterprise IT infrastructure, ensuring secure, reliable, and highly available server, cloud, storage, and Microsoft environments.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><ul><li>Manage IT infrastructure and server operations.</li><li>Administer Active Directory, Microsoft 365, SharePoint, and virtualization.</li><li>Implement infrastructure security and patch management.</li><li>Conduct vulnerability assessments and remediation.</li><li>Monitor infrastructure performance and incidents.</li><li>Support disaster recovery and maintain documentation.</li></ul><p>&nbsp;</p><p><strong>Qualification</strong></p><ul><li>Bachelor's Degree in Computer Science or equivalent.</li><li>Professional certifications preferred.</li></ul><p>&nbsp;</p><p><strong>Experience &amp; Skills</strong></p><ul><li>Minimum 5–8 years of infrastructure administration experience.</li><li>Strong knowledge of Windows Server, Active Directory, VMware/Hyper-V, Microsoft 365, cloud platforms, infrastructure security, scripting, and troubleshooting.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>ASSISTANT TECHNICIAN</p><p>Must have minimum 3 years of experience in gulf.</p><p>Experience in shutdown is mandatory.</p><p>➤ Departure from August 2026</p><p>Duration of shutdown 2-3 Months</p><p>Free Food and Accommodation</p><p>GAMCA medical amount will be reimbursed by the company</p><p>Salary 100 OMR + OT</p><p>APPLY NOW!</p><p>SEND RESUME TO</p><p>shutdownspl@gmail.com</p><p>Whatsapp# 9445563340</p><p>Job Seekers</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job title Sr. Specialist Business Applications Grade Stream People, Technology &amp; Culture Function IDS &amp; CI - Digital Delivery Location Oman Muscat Budget control *OPEX and/or CAPEX and/or Revenue amount as relevant* Reporting to Manager Digital Delivery Direct reports - Job purpose The Senior Solution Architect owns the architecture, design standards, delivery practices, and governance of the company s enterprise business applications. The role sets how solutions are designed, built, deployed, and integrated ensuring they are secure, scalable, well-governed, and reliably delivered into production. The Enterprise Document and Records Management System (EDRMS) is a core platform within the architect s portfolio. The role provides technical direction across the application landscape: it defines reference architectures and CI/CD and deployment standards, governs solution designs (internal and vendor), and ensures changes meet security, records, and data-governance requirements. The position will act in accordance with the OQEP s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and international standards, supported by an IT Technology platform, QHSE &amp; Energy Management System requirements standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives. Main Tasks and Responsibilities Solution Architecture &amp; Design Define and maintain reference architectures, solution designs, integration designs, and data-flow diagrams for the enterprise application portfolio, including EDRMS. Translate business requirements into secure, scalable, and maintainable technical solutions, selecting appropriate patterns and technologies. Provide hands-on design, prototyping, and proof-of-concept work to validate architecture decisions and de-risk delivery. Architecture Governance &amp; Standards Define, maintain, and enforce solution-design, coding, and integration standards and technical guardrails across applications. Operate design-authority / solution-review gates: review and approve internal and vendor technical designs against architecture, security, and data-governance principles. Maintain Architecture Decision Records (ADRs) and ensure changes follow change-management, access-control, audit, and IT-governance requirements; provide architecture input to audits and assurance reviews. Delivery Standards &amp; CI/CD Define the CI/CD strategy and standards (e.g. Azure DevOps, GitLab CI, GitHub Actions) covering source control, branching, automated build/test, code quality, and artifact management. Set expectations for automated testing and security scanning (SAST/DAST/dependency) within pipelines, and govern adherence across teams and vendors. Guide engineers and vendors in implementing pipelines to the agreed standard, and review delivery practices for quality and consistency. Deployment &amp; Release Strategy Own deployment architecture and environment strategy (development, test, staging, production), including environment promotion and configuration management. Define release governance deployment runbooks, rollback/back-out plans, and post-deployment verification and oversee controlled releases of significant changes. Coordinate change windows and cutovers with IT Operations, Infrastructure, Database, Cybersecurity, and vendor teams to protect availability and performance. EDRMS / ECM Platform Architecture Own the architecture and roadmap of the EDRMS platform (e.g. OpenText Documentum, D2, Content Server, or similar) as a core managed platform. Design document-management workflows, metadata models, taxonomy, classification, retention rules, access controls, and integration points, ensuring records compliance and data quality. Direct migration, indexing, metadata improvement, OCR, and search-optimisation activities, working with specialist engineers and vendors for deep configuration and build. Integration Architecture Design secure, resilient integrations between EDRMS / business applications and ERP (e.g. SAP), SharePoint/M365, databases, portals, and identity-management systems using APIs, web services, and connectors. Define standards for authentication, error handling, monitoring, and data quality across integrations. Technical Leadership, Support Oversight &amp; Vendor Management Act as technical authority and escalation point for complex incidents, performance problems, and integration issues, ensuring solutions are supportable and root causes are addressed without owning first-line incident resolution. Coordinate with vendors, review technical deliverables for quality and compliance, and follow up on support and enhancement activities. Provide technical guidance and knowledge transfer to internal teams and business users, and identify opportunities to automate manual processes and improve usability, efficiency, and reliability. Perform other related duties as assigned. Key interactions Internal: IDS &amp; CI function, IT Operations, Infrastructure, Database, and Cybersecurity functions, business application owners and users across all OQEP functions and streams. External: Software and platform vendors (EDRMS/ECM vendors, ERP vendors), system integrators, specialist technical consultants. Notable Working Conditions. Office environment, intensive computer screen use.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education Requirements Required: Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field. <em>Preferred: Postgraduate qualification or professional certifications such as TOGAF, Azure Solutions Architect, OpenText/Documentum certification, or equivalent; certifications in DevOps or CI/CD tooling (Azure DevOps, GitLab) are an advantage.</em> Language Excellent knowledge of written, read, and spoken English (required) Background and experience Competencies and skills 6+ years of relevant experience in solution architecture, enterprise applications, or software delivery within a medium to large organization. Demonstrated experience designing and governing enterprise application architectures, including integration and deployment architecture. Hands-on experience with EDRMS/ECM platforms (e.g. OpenText Documentum, D2, Content Server, or similar) is strongly preferred. Experience defining and governing CI/CD pipelines and DevOps practices (Azure DevOps, GitLab CI, GitHub Actions, or equivalent). Experience integrating business applications with ERP systems (e.g. SAP), SharePoint/M365, and identity management systems. Familiarity with architecture governance practices including Architecture Decision Records (ADRs) and design-authority processes. Experience working with vendors and managing technical delivery quality and compliance. Technical Competencies: Strong analytical and problem-solving skills. Excellent communication skills, able to translate technical concepts for business stakeholders. Ability to act as a technical authority and influence design decisions across teams and vendors. Attention to detail and a quality-driven mindset. Self-motivated with the ability to manage multiple initiatives concurrently. Collaborative approach to working with cross-functional and vendor teams. Cultural sensitivity in a multinational environment. Technical Competencies: Solution and enterprise architecture design (reference architectures, integration design, data-flow diagrams). Architecture governance and Architecture Decision Records (ADRs). CI/CD strategy and tooling (Azure DevOps, GitLab CI, GitHub Actions). Automated testing and security scanning (SAST/DAST/dependency scanning). Deployment architecture, environment strategy, and release governance. EDRMS/ECM platform architecture (OpenText Documentum, D2, Content Server, or similar). Document management workflows, metadata models, taxonomy, and records compliance. Integration architecture (APIs, web services, connectors) with ERP, SharePoint/M365, and identity management systems. IT governance, change management, and access control principles. Vendor management and technical delivery review.IT governance, change management, and access control principles. Vendor management and technical delivery review.</p><p></p></section>

<p>Hands-on, end-to-end GPR competence: acquisition, processing, interpretation and reporting. Able to select the right equipment and parameters for site conditions (soil type, salinity, target depth), diagnose data quality issues in the field, and explain and defend interpretations to clients. Some understanding of surveying fundamentals (coordinate systems, GNSS/total-station control) and working CAD/GIS skills.</p><p>Job scoping and planning: define the scope of work for GPR enquiries and support quote preparation; design the acquisition plan (antenna/frequency selection, grid and line spacing, survey control, site constraints); prepare method statements and risk assessments.</p><p>Field execution and supervision: perform GPR surveys for utility locating and subsurface investigations on complex or high-value jobs; supervise and guide field crews on routine acquisition; verify data quality on site before demobilization.</p><p>Data processing, interpretation and QC: process, interpret and QC all GPR datasets; integrate GPR results with topographic survey data; maintain processing standards, templates and QA/QC records.</p><p>Reporting and deliverables: prepare accurate, client-ready deliverables (utility maps, cross-sections, depth tables, interpretation reports, field sketches) in CAD/GIS formats to PDO and other client specifications, on time.</p><p>Client communication: liaise with client site representatives on project set-up, scheduling, site conditions and findings; explain results and limitations clearly; build the relationships that support repeat business and service expansion.</p><p>Training and development: develop SOPs and training material; train and mentor field operators and the office processing technician towards independent acquisition and processing.</p><p>Equipment and HSE: perform routine care, calibration and maintenance of GPR and associated field equipment; manage software licenses; advise on equipment/software selection; follow all company and client HSE requirements and use appropriate PPE.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 5 years of Ground Penetrating Radar experience covering both field acquisition and data processing/interpretation; 8+ years preferred.</li><li>Experience in utility locating / subsurface utility mapping is essential; oil &amp; gas plant, pipeline right-of-way or infrastructure project experience strongly preferred.</li><li>Diploma in Surveying, Geomatics, Geophysics, Civil Engineering or a related technical discipline required; bachelor s degree preferred.</li><li>Equivalent field experience will be considered.</li><li>Proficiency with at least one industry-standard GPR processing/interpretation package (e.g., Geolitix, GPR-SLICE, ReflexW, RADAN, EKKO_Project or equivalent) and with common single-channel and multi-channel GPR systems.</li><li>Able to read and interpret construction drawings, utility plans and site layouts; competent with MS Word/Excel; AutoCAD and/or GIS (ArcGIS, QGIS) experience preferred.</li><li>Fluent English (written and spoken); Arabic is an advantage.</li><li>Ability to drive and willingness to travel to remote field sites on an as-needed basis.</li><li>Medically fit for outdoor field work in desert conditions, including extended standing/walking, lifting survey equipment and wearing required PPE.</li><li>Oil &amp; gas HSE certifications (H2S, defensive driving) an advantage; must be willing to obtain.</li></ul>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p>We are looking for an experienced Specialized Elevator Technician for a reputed company. The candidate will be responsible for the installation, maintenance, repair, and troubleshooting of elevator systems to ensure safe and reliable operation. The role requires strong technical knowledge and hands-on experience with different elevator systems, especially European brands.</p><p>Key Responsibilities</p><ul><li>Install, inspect, and maintain elevator systems and related components</li><li>Diagnose and repair elevator malfunctions and electrical faults</li><li>Perform preventive maintenance to ensure safe and smooth elevator operation</li><li>Troubleshoot mechanical and electrical issues in elevator systems</li><li>Work with elevator control panels, wiring, and electrical systems</li><li>Follow safety standards and operational procedures during maintenance work</li><li>Coordinate with the technical team to resolve complex technical issues</li><li>Maintain service records and report maintenance activities</li></ul><p>Salary: 83000 INR Per Month</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 5+ years of experience in elevator installation and maintenance</li><li>Experience working with multiple European elevator brands</li><li>Technical background in electrical systems or elevator technology</li><li>Experience as Assistant Electrician or Elevator Technician preferred</li><li>Ability to troubleshoot mechanical and electrical elevator systems</li><li>Basic English communication skills</li><li>Age between 27 40 years</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Cold Email Specialist (Deliverability, Client Success &amp; Campaign Operations) – Remote Position Type: Full-Time, Remote Working Hours: Flexible, with overlap during U.<br>S. business hours About the Role At Pavago, one of our clients is hiring a highly execution-focused Cold Email Specialist to own client campaign performance, deliverability, retention, and operational execution within a fast-growing startup environment.<br> This is not a passive account management role.<br> You’ll be responsible for the full lifecycle of outbound cold email campaigns—from inbox placement and deliverability to campaign optimization, client communication, and long-term retention.<br> You’ll work closely with the founder, outreach team, developers, and operations to ensure campaigns perform, clients stay successful, and delivery standards continue to scale.<br> If you understand cold email beyond basic outreach—including infrastructure, warm-up, deliverability, inbox health, copy performance, and campaign optimization—this role is a strong fit.<br> What You’ll Own Client Campaign Ownership Manage a portfolio of 20–30 active client accounts.<br> Serve as the primary point of contact for campaign performance and communication.<br> Lead client check-ins and performance reviews.<br> Manage expectations and provide proactive campaign updates.<br> Build long-term client relationships.<br> Identify risks early and proactively reduce churn.<br> Cold Email Campaign Performance Diagnose and optimize underperforming campaigns.<br> Troubleshoot: Deliverability issues Inbox placement Domain reputation Spam issues List quality Low reply rates Optimize: Subject lines Messaging Sequences Personalization Quality-check campaigns before launch.<br> Continuously improve campaign performance through testing and optimization.<br> Deliverability &amp; Infrastructure Manage and optimize: Warm-up systems Inbox reputation Sending domains DNS configuration SPF DKIM DMARC Monitor inbox placement and sender health.<br> Troubleshoot technical campaign issues independently.<br> Collaborate with technical teams to improve outbound infrastructure and automation.<br> Copywriting &amp; Campaign Optimization Write and refine outbound cold email copy.<br> Improve: Open rates Reply rates Positive response rates Test messaging variations using campaign performance data.<br> Balance personalization with scalable outreach.<br> Process Improvement &amp; Operations Build and maintain campaign documentation and SOPs.<br> Improve operational workflows and delivery processes.<br> Track: SLAs Client health Campaign performance Operational metrics Help build scalable systems as the company grows.<br> Cross-Functional Collaboration Work closely with: Developers Infrastructure teams Outreach specialists Leadership Coordinate campaign execution and issue resolution.<br> Report directly to the founder on: Campaign performance Client risks Retention Operational improvements What Success Looks Like Clients remain satisfied and renew their services.<br> Campaigns maintain strong inbox placement and deliverability.<br> Reply rates and conversion rates improve consistently.<br> Campaigns launch accurately and on time.<br> Operational workflows remain organized and scalable.<br> Technical and client issues are resolved proactively.<br> What Makes You a Strong Fit You take ownership instead of waiting for direction.<br> You thrive in startup environments with evolving systems.<br> You understand that deliverability is just as important as messaging.<br> You’re equally comfortable solving technical and client-facing challenges.<br> You communicate confidently with founders and executives.<br> You focus on outcomes, execution, and continuous improvement.<br> Required Experience &amp; Skills Experience Experience working in: Cold email agencies Lead generation companies Outbound sales organizations Startup operations Strong expertise in: Cold email strategy Deliverability Inbox placement Warm-up systems Outbound infrastructure Strong outbound copywriting skills.<br> Experience troubleshooting: Spam issues Domain reputation Low-performing campaigns Technical understanding of: APIs Automations Workflows Outbound systems Daily experience using: ChatGPT Claude AI-powered automation workflows Strong client communication and relationship management skills.<br> Comfortable working independently in fast-paced environments.<br> Nice to Have Experience using: Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Familiarity with: Zapier Make Webhooks Automation platforms Experience scaling outbound systems for startups or agencies.<br> SaaS or lead generation industry experience.<br> Tech Stack Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Zapier Make ChatGPT Claude What a Typical Day Looks Like Review campaign dashboards and inbox health.<br> Troubleshoot deliverability and reply-rate issues.<br> Optimize copy, targeting, and sequencing.<br> Meet with clients to review campaign performance.<br> Coordinate with outreach and technical teams.<br> Launch and quality-check new campaigns.<br> Monitor domain reputation and warm-up systems.<br> Update SOPs and operational documentation.<br> In short: You’ll own the technical performance, operational execution, and client success of outbound cold email campaigns while helping scale reliable systems that generate consistent results.<br> Key Metrics for Success (KPIs) Client retention and churn reduction.<br> Inbox placement and deliverability rates.<br> Campaign reply and conversion rates.<br> Client satisfaction and relationship health.<br> SLA adherence and operational consistency.<br> Overall improvement in client campaign performance.<br> Why This Role Stands Out High ownership with direct impact on client success.<br> Close collaboration with founders and technical teams.<br> Blend of: Deliverability Campaign operations Client success Outbound strategy Copywriting Opportunity to build scalable outbound systems.<br> Fast-paced startup environment with long-term growth opportunities.<br> Career progression into: Client Success Manager Outbound Operations Lead Deliverability Specialist Growth Operations Manager Interview Process Application Review Spark Hire Intro Video (3–5 minutes) Founder Interview Offer &amp; Onboarding What Happens After You Apply After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video .<br> This is the first step in our hiring process and can be completed whenever it’s convenient for you.<br> Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience managing cold email campaigns, and explain how you’ve improved deliverability, inbox placement, campaign performance, and client retention.<br> You’ll also have the chance to demonstrate your knowledge of outbound infrastructure, warm-up systems, copy optimization, and the AI tools you use to improve operational efficiency.<br> Your video will be reviewed by the hiring team before moving to the founder interview.<br> You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.<br> Apply Now If you’re passionate about cold email, understand deliverability inside and out, and enjoy owning client outcomes from campaign launch through long-term success, we’d love to hear from you.<br> Apply today and help build high-performing outbound systems that drive measurable business growth.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Cold Email Specialist (Deliverability, Client Success &amp; Campaign Operations) – Remote Position Type: Full-Time, Remote Working Hours: Flexible, with overlap during U.<br>S. business hours About the Role At Pavago, one of our clients is hiring a highly execution-focused Cold Email Specialist to own client campaign performance, deliverability, retention, and operational execution within a fast-growing startup environment.<br> This is not a passive account management role.<br> You’ll be responsible for the full lifecycle of outbound cold email campaigns—from inbox placement and deliverability to campaign optimization, client communication, and long-term retention.<br> You’ll work closely with the founder, outreach team, developers, and operations to ensure campaigns perform, clients stay successful, and delivery standards continue to scale.<br> If you understand cold email beyond basic outreach—including infrastructure, warm-up, deliverability, inbox health, copy performance, and campaign optimization—this role is a strong fit.<br> What You’ll Own Client Campaign Ownership Manage a portfolio of 20–30 active client accounts.<br> Serve as the primary point of contact for campaign performance and communication.<br> Lead client check-ins and performance reviews.<br> Manage expectations and provide proactive campaign updates.<br> Build long-term client relationships.<br> Identify risks early and proactively reduce churn.<br> Cold Email Campaign Performance Diagnose and optimize underperforming campaigns.<br> Troubleshoot: Deliverability issues Inbox placement Domain reputation Spam issues List quality Low reply rates Optimize: Subject lines Messaging Sequences Personalization Quality-check campaigns before launch.<br> Continuously improve campaign performance through testing and optimization.<br> Deliverability &amp; Infrastructure Manage and optimize: Warm-up systems Inbox reputation Sending domains DNS configuration SPF DKIM DMARC Monitor inbox placement and sender health.<br> Troubleshoot technical campaign issues independently.<br> Collaborate with technical teams to improve outbound infrastructure and automation.<br> Copywriting &amp; Campaign Optimization Write and refine outbound cold email copy.<br> Improve: Open rates Reply rates Positive response rates Test messaging variations using campaign performance data.<br> Balance personalization with scalable outreach.<br> Process Improvement &amp; Operations Build and maintain campaign documentation and SOPs.<br> Improve operational workflows and delivery processes.<br> Track: SLAs Client health Campaign performance Operational metrics Help build scalable systems as the company grows.<br> Cross-Functional Collaboration Work closely with: Developers Infrastructure teams Outreach specialists Leadership Coordinate campaign execution and issue resolution.<br> Report directly to the founder on: Campaign performance Client risks Retention Operational improvements What Success Looks Like Clients remain satisfied and renew their services.<br> Campaigns maintain strong inbox placement and deliverability.<br> Reply rates and conversion rates improve consistently.<br> Campaigns launch accurately and on time.<br> Operational workflows remain organized and scalable.<br> Technical and client issues are resolved proactively.<br> What Makes You a Strong Fit You take ownership instead of waiting for direction.<br> You thrive in startup environments with evolving systems.<br> You understand that deliverability is just as important as messaging.<br> You’re equally comfortable solving technical and client-facing challenges.<br> You communicate confidently with founders and executives.<br> You focus on outcomes, execution, and continuous improvement.<br> Required Experience &amp; Skills Experience Experience working in: Cold email agencies Lead generation companies Outbound sales organizations Startup operations Strong expertise in: Cold email strategy Deliverability Inbox placement Warm-up systems Outbound infrastructure Strong outbound copywriting skills.<br> Experience troubleshooting: Spam issues Domain reputation Low-performing campaigns Technical understanding of: APIs Automations Workflows Outbound systems Daily experience using: ChatGPT Claude AI-powered automation workflows Strong client communication and relationship management skills.<br> Comfortable working independently in fast-paced environments.<br> Nice to Have Experience using: Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Familiarity with: Zapier Make Webhooks Automation platforms Experience scaling outbound systems for startups or agencies.<br> SaaS or lead generation industry experience.<br> Tech Stack Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Zapier Make ChatGPT Claude What a Typical Day Looks Like Review campaign dashboards and inbox health.<br> Troubleshoot deliverability and reply-rate issues.<br> Optimize copy, targeting, and sequencing.<br> Meet with clients to review campaign performance.<br> Coordinate with outreach and technical teams.<br> Launch and quality-check new campaigns.<br> Monitor domain reputation and warm-up systems.<br> Update SOPs and operational documentation.<br> In short: You’ll own the technical performance, operational execution, and client success of outbound cold email campaigns while helping scale reliable systems that generate consistent results.<br> Key Metrics for Success (KPIs) Client retention and churn reduction.<br> Inbox placement and deliverability rates.<br> Campaign reply and conversion rates.<br> Client satisfaction and relationship health.<br> SLA adherence and operational consistency.<br> Overall improvement in client campaign performance.<br> Why This Role Stands Out High ownership with direct impact on client success.<br> Close collaboration with founders and technical teams.<br> Blend of: Deliverability Campaign operations Client success Outbound strategy Copywriting Opportunity to build scalable outbound systems.<br> Fast-paced startup environment with long-term growth opportunities.<br> Career progression into: Client Success Manager Outbound Operations Lead Deliverability Specialist Growth Operations Manager Interview Process Application Review Spark Hire Intro Video (3–5 minutes) Founder Interview Offer &amp; Onboarding What Happens After You Apply After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video .<br> This is the first step in our hiring process and can be completed whenever it’s convenient for you.<br> Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience managing cold email campaigns, and explain how you’ve improved deliverability, inbox placement, campaign performance, and client retention.<br> You’ll also have the chance to demonstrate your knowledge of outbound infrastructure, warm-up systems, copy optimization, and the AI tools you use to improve operational efficiency.<br> Your video will be reviewed by the hiring team before moving to the founder interview.<br> You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.<br> Apply Now If you’re passionate about cold email, understand deliverability inside and out, and enjoy owning client outcomes from campaign launch through long-term success, we’d love to hear from you.<br> Apply today and help build high-performing outbound systems that drive measurable business growth.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Senior Solution Architect owns the architecture, design standards, delivery practices, and governance of the company s enterprise business applications. The role sets how solutions are designed, built, deployed, and integrated ensuring they are secure, scalable, well-governed, and reliably delivered into production. The Enterprise Document and Records Management System (EDRMS) is a core platform within the architect s portfolio.</p><p>The role provides technical direction across the application landscape: it defines reference architectures and CI/CD and deployment standards, governs solution designs (internal and vendor), and ensures changes meet security, records, and data-governance requirements.</p><p>The position will act in accordance with the OQEP s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and international standards, supported by an IT Technology platform, QHSE &amp; Energy Management System requirements standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><b>Main Tasks and Responsibilities</b><p>Solution Architecture &amp; Design</p><p>Define and maintain reference architectures, solution designs, integration designs, and data-flow diagrams for the enterprise application portfolio, including EDRMS.</p><p>Translate business requirements into secure, scalable, and maintainable technical solutions, selecting appropriate patterns and technologies.</p><p>Provide hands-on design, prototyping, and proof-of-concept work to validate architecture decisions and de-risk delivery.</p><p>Architecture Governance &amp; Standards</p><p>Define, maintain, and enforce solution-design, coding, and integration standards and technical guardrails across applications.</p><p>Operate design-authority / solution-review gates: review and approve internal and vendor technical designs against architecture, security, and data-governance principles.</p><p>Maintain Architecture Decision Records (ADRs) and ensure changes follow change-management, access-control, audit, and IT-governance requirements; provide architecture input to audits and assurance reviews.</p><p>Delivery Standards &amp; CI/CD</p><p>Define the CI/CD strategy and standards (e.g. Azure DevOps, GitLab CI, GitHub Actions) covering source control, branching, automated build/test, code quality, and artifact management.</p><p>Set expectations for automated testing and security scanning (SAST/DAST/dependency) within pipelines, and govern adherence across teams and vendors.</p><p>Guide engineers and vendors in implementing pipelines to the agreed standard, and review delivery practices for quality and consistency.</p><p>Deployment &amp; Release Strategy</p><p>Own deployment architecture and environment strategy (development, test, staging, production), including environment promotion and configuration management.</p><p>Define release governance deployment runbooks, rollback/back-out plans, and post-deployment verification and oversee controlled releases of significant changes.</p><p>Coordinate change windows and cutovers with IT Operations, Infrastructure, Database, Cybersecurity, and vendor teams to protect availability and performance.</p><p>EDRMS / ECM Platform Architecture</p><p>Own the architecture and roadmap of the EDRMS platform (e.g. OpenText Documentum, D2, Content Server, or similar) as a core managed platform.</p><p>Design document-management workflows, metadata models, taxonomy, classification, retention rules, access controls, and integration points, ensuring records compliance and data quality.</p><p>Direct migration, indexing, metadata improvement, OCR, and search-optimisation activities, working with specialist engineers and vendors for deep configuration and build.</p><p>Integration Architecture</p><p>Design secure, resilient integrations between EDRMS / business applications and ERP (e.g. SAP), SharePoint/M365, databases, portals, and identity-management systems using APIs, web services, and connectors.</p><p>Define standards for authentication, error handling, monitoring, and data quality across integrations.</p><p>Technical Leadership, Support Oversight &amp; Vendor Management</p><p>Act as technical authority and escalation point for complex incidents, performance problems, and integration issues, ensuring solutions are supportable and root causes are addressed without owning first-line incident resolution.</p><p>Coordinate with vendors, review technical deliverables for quality and compliance, and follow up on support and enhancement activities.</p><p>Provide technical guidance and knowledge transfer to internal teams and business users, and identify opportunities to automate manual processes and improve usability, efficiency, and reliability.</p><p>Perform other related duties as assigned.</p><b>Key interactions</b><p>Internal: IDS &amp; CI function, IT Operations, Infrastructure, Database, and Cybersecurity functions, business application owners and users across all OQEP functions and streams.</p><p>External: Software and platform vendors (EDRMS/ECM vendors, ERP vendors), system integrators, specialist technical consultants.</p><br><p></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Education Requirements</b><br>Required: Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field.<br>Preferred: Postgraduate qualification or professional certifications such as TOGAF, Azure Solutions Architect, OpenText/Documentum certification, or equivalent; certifications in DevOps or CI/CD tooling (Azure DevOps, GitLab) are an advantage.<br><b>Language</b><br>Excellent knowledge of written, read, and spoken English (required)<br><b>Background and experience</b><br><b>Competencies and skills</b><br>6+ years of relevant experience in solution architecture, enterprise applications, or software delivery within a medium to large organization.<br>Demonstrated experience designing and governing enterprise application architectures, including integration and deployment architecture.<br>Hands-on experience with EDRMS/ECM platforms (e.g. OpenText Documentum, D2, Content Server, or similar) is strongly preferred.<br>Experience defining and governing CI/CD pipelines and DevOps practices (Azure DevOps, GitLab CI, GitHub Actions, or equivalent).<br>Experience integrating business applications with ERP systems (e.g. SAP), SharePoint/M365, and identity management systems.<br>Familiarity with architecture governance practices including Architecture Decision Records (ADRs) and design-authority processes.<br>Experience working with vendors and managing technical delivery quality and compliance.<br><b>Technical Competencies:</b><br>Strong analytical and problem-solving skills.<br>Excellent communication skills, able to translate technical concepts for business stakeholders.<br>Ability to act as a technical authority and influence design decisions across teams and vendors.<br>Attention to detail and a quality-driven mindset.<br>Self-motivated with the ability to manage multiple initiatives concurrently.<br>Collaborative approach to working with cross-functional and vendor teams.<br>Cultural sensitivity in a multinational environment.<br><b>Technical Competencies:</b><br>Solution and enterprise architecture design (reference architectures, integration design, data-flow diagrams).<br>Architecture governance and Architecture Decision Records (ADRs).<br>CI/CD strategy and tooling (Azure DevOps, GitLab CI, GitHub Actions).<br>Automated testing and security scanning (SAST/DAST/dependency scanning).<br>Deployment architecture, environment strategy, and release governance.<br>EDRMS/ECM platform architecture (OpenText Documentum, D2, Content Server, or similar).<br>Document management workflows, metadata models, taxonomy, and records compliance.<br>Integration architecture (APIs, web services, connectors) with ERP, SharePoint/M365, and identity management systems.<br>IT governance, change management, and access control principles.<br>Vendor management and technical delivery review.IT governance, change management, and access control principles.<br>Vendor management and technical delivery review.</p></section>

<p><h4>About the role</h4> <p>We’re hiring a highly execution-focused cold email specialist to own client campaign performance, deliverability, retention, and operational execution inside a fast-growing startup environment.</p> <p>This is not a passive account management role.</p> <p>You will be directly responsible for:</p> <ul> <li>Cold email campaign performance,</li> <li>Inbox placement,</li> <li>Deliverability troubleshooting,</li> <li>Campaign optimization,</li> <li>Client communication,</li> <li>And retention.</li> </ul> <p>You’ll work closely with:</p> <ul> <li>The founder,</li> <li>Outreach team,</li> <li>Developers,</li> <li>And operations</li> </ul> <p>To ensure campaigns perform, clients stay happy, and delivery standards scale with the business.</p> <p>If you understand cold email beyond basic outreach — including:</p> <ul> <li>Infrastructure,</li> <li>Warm-up,</li> <li>Deliverability,</li> <li>Copy performance,</li> <li>Inbox health,</li> <li>And campaign optimization —</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Client campaign ownership</strong></p> <ul> <li>Act as the primary point of contact for 20–30 active clients</li> <li>Lead client check-ins and performance conversations</li> <li>Manage client expectations and campaign updates</li> <li>Build strong long-term client relationships</li> <li>Proactively identify risks and prevent churn before issues escalate</li> </ul> <p><strong>Cold email campaign performance</strong></p> <ul> <li>Diagnose and optimize underperforming campaigns</li> <li>Troubleshoot:</li> <ul> <li>Deliverability issues</li> <li>Inbox placement problems</li> <li>Domain health</li> <li>Spam issues</li> <li>List quality concerns</li> <li>Low reply rates</li> </ul> <li>Review and optimize:</li> <ul> <li>Subject lines</li> <li>Messaging</li> <li>Sequencing</li> <li>Personalization</li> </ul> <li>Quality-check campaigns before launch</li> <li>Continuously improve campaign performance and outcomes</li> </ul> <p><strong>Deliverability & infrastructure</strong></p> <ul> <li>Manage and optimize:</li> <ul> <li>Warm-up systems</li> <li>Inbox reputation</li> <li>Sending domains</li> <li>DNS setup</li> <li>SPF/DKIM/DMARC</li> </ul> <li>Understand how inbox placement impacts results</li> <li>Troubleshoot technical campaign issues independently when possible</li> <li>Collaborate with technical teams on infrastructure and automation improvements</li> </ul> <p><strong>Copywriting & messaging optimization</strong></p> <ul> <li>Personally write and refine cold email copy</li> <li>Improve:</li> <ul> <li>Open rates</li> <li>Reply rates</li> <li>Positive response rates</li> </ul> <li>Test and iterate messaging based on campaign data</li> <li>Balance personalization with scalability</li> </ul> <p><strong>Processes, SOPs & scaling operations</strong></p> <ul> <li>Build and improve delivery documentation and playbooks</li> <li>Maintain organized workflows and campaign tracking</li> <li>Track:</li> <ul> <li>SLAs</li> <li>Client health</li> <li>Campaign metrics</li> <li>Operational performance</li> </ul> <li>Help create scalable systems as the company grows</li> </ul> <p><strong>Cross-functional collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Developers</li> <li>Infrastructure teams</li> <li>Outreach specialists</li> <li>Leadership</li> </ul> <li>Coordinate campaign execution and troubleshooting</li> <li>Report directly to the founder on:</li> <ul> <li>Campaign performance</li> <li>Client risks</li> <li>Retention concerns</li> <li>Operational improvements</li> </ul> </ul> <h4>Required experience & skills</h4> <ul> <li>Experience inside:</li> <ul> <li>Cold email agencies</li> <li>Lead generation companies</li> <li>Outbound sales environments</li> <li>Startup operations</li> </ul> <li>Strong hands-on expertise in:</li> <ul> <li>Cold email strategy</li> <li>Deliverability</li> <li>Inbox placement</li> <li>Warm-up systems</li> <li>Outbound infrastructure</li> </ul> <li>Strong copywriting ability for outbound campaigns</li> <li>Experience troubleshooting:</li> <ul> <li>Spam issues</li> <li>Domain reputation</li> <li>Low-performing campaigns</li> </ul> <li>Technical understanding of:</li> <ul> <li>APIs</li> <li>Automations</li> <li>Workflows</li> <li>Outbound systems</li> </ul> <li>Daily practical use of:</li> <ul> <li>AI tools</li> <li>ChatGPT</li> <li>Claude</li> <li>Automation workflows</li> </ul> <li>Strong communication and client management skills</li> <li>Comfortable operating independently in fast-moving environments</li> </ul> <h4>Nice-to-have experience</h4> <ul> <li>Experience with:</li> <ul> <li>Instantly</li> <li>Smartlead</li> <li>Clay</li> <li>Apollo</li> <li>Lemlist</li> <li>Outreach</li> <li>HubSpot</li> </ul> <li>Familiarity with:</li> <ul> <li>Zapier</li> <li>Make</li> <li>Webhooks</li> <li>Automation systems</li> </ul> <li>Experience scaling outbound systems for startups or agencies</li> <li>Background in SaaS or lead generation environments</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You take ownership instead of waiting for instructions</li> <li>You thrive in startup environments where systems evolve quickly</li> <li>You focus on execution, results, and performance</li> <li>You understand that deliverability is just as important as copy</li> <li>You communicate confidently with founders and executives</li> <li>You can troubleshoot both technical and operational campaign issues</li> <li>You care deeply about client outcomes and retention</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review campaign performance dashboards and inbox health</li> <li>Troubleshoot deliverability or reply-rate issues</li> <li>Optimize copy, targeting, and sequencing</li> <li>Join client calls and provide performance updates</li> <li>Coordinate with outreach and technical teams</li> <li>Launch and QA new campaigns</li> <li>Monitor domain reputation and warm-up systems</li> <li>Update SOPs and operational tracking systems</li> </ul> <p>In short: You own the health, performance, and success of outbound cold email campaigns from both a technical and client-facing perspective.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>Client retention and churn reduction</li> <li>Inbox placement and deliverability rates</li> <li>Campaign reply and conversion performance</li> <li>Client satisfaction and relationship health</li> <li>SLA adherence and operational consistency</li> <li>Overall impact on client campaign results</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High ownership and direct impact on client outcomes</li> <li>Work closely with startup leadership and technical teams</li> <li>Blend of:</li> <ul> <li>Deliverability</li> <li>Operations</li> <li>Client management</li> <li>Outbound strategy</li> <li>Copywriting</li> </ul> <li>Opportunity to help scale outbound systems and processes</li> <li>Fast-moving environment with strong growth opportunities</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening</li> <li>Interview with founder</li> <li>Final discussion</li> <li>Offer & onboarding</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Understand cold email deeply,</li> <li>Know how to improve deliverability and campaign performance,</li> <li>Thrive in startup environments,</li> <li>And enjoy owning client outcomes from end to end,</li> </ul> <p>This role is a strong fit for you.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a highly execution-focused cold email specialist to own client campaign performance, deliverability, retention, and operational execution inside a fast-growing startup environment.</p> <p>This is not a passive account management role.</p> <p>You will be directly responsible for:</p> <ul> <li>Cold email campaign performance,</li> <li>Inbox placement,</li> <li>Deliverability troubleshooting,</li> <li>Campaign optimization,</li> <li>Client communication,</li> <li>And retention.</li> </ul> <p>You’ll work closely with:</p> <ul> <li>The founder,</li> <li>Outreach team,</li> <li>Developers,</li> <li>And operations</li> </ul> <p>To ensure campaigns perform, clients stay happy, and delivery standards scale with the business.</p> <p>If you understand cold email beyond basic outreach — including:</p> <ul> <li>Infrastructure,</li> <li>Warm-up,</li> <li>Deliverability,</li> <li>Copy performance,</li> <li>Inbox health,</li> <li>And campaign optimization —</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Client campaign ownership</strong></p> <ul> <li>Act as the primary point of contact for 20–30 active clients</li> <li>Lead client check-ins and performance conversations</li> <li>Manage client expectations and campaign updates</li> <li>Build strong long-term client relationships</li> <li>Proactively identify risks and prevent churn before issues escalate</li> </ul> <p><strong>Cold email campaign performance</strong></p> <ul> <li>Diagnose and optimize underperforming campaigns</li> <li>Troubleshoot:</li> <ul> <li>Deliverability issues</li> <li>Inbox placement problems</li> <li>Domain health</li> <li>Spam issues</li> <li>List quality concerns</li> <li>Low reply rates</li> </ul> <li>Review and optimize:</li> <ul> <li>Subject lines</li> <li>Messaging</li> <li>Sequencing</li> <li>Personalization</li> </ul> <li>Quality-check campaigns before launch</li> <li>Continuously improve campaign performance and outcomes</li> </ul> <p><strong>Deliverability & infrastructure</strong></p> <ul> <li>Manage and optimize:</li> <ul> <li>Warm-up systems</li> <li>Inbox reputation</li> <li>Sending domains</li> <li>DNS setup</li> <li>SPF/DKIM/DMARC</li> </ul> <li>Understand how inbox placement impacts results</li> <li>Troubleshoot technical campaign issues independently when possible</li> <li>Collaborate with technical teams on infrastructure and automation improvements</li> </ul> <p><strong>Copywriting & messaging optimization</strong></p> <ul> <li>Personally write and refine cold email copy</li> <li>Improve:</li> <ul> <li>Open rates</li> <li>Reply rates</li> <li>Positive response rates</li> </ul> <li>Test and iterate messaging based on campaign data</li> <li>Balance personalization with scalability</li> </ul> <p><strong>Processes, SOPs & scaling operations</strong></p> <ul> <li>Build and improve delivery documentation and playbooks</li> <li>Maintain organized workflows and campaign tracking</li> <li>Track:</li> <ul> <li>SLAs</li> <li>Client health</li> <li>Campaign metrics</li> <li>Operational performance</li> </ul> <li>Help create scalable systems as the company grows</li> </ul> <p><strong>Cross-functional collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Developers</li> <li>Infrastructure teams</li> <li>Outreach specialists</li> <li>Leadership</li> </ul> <li>Coordinate campaign execution and troubleshooting</li> <li>Report directly to the founder on:</li> <ul> <li>Campaign performance</li> <li>Client risks</li> <li>Retention concerns</li> <li>Operational improvements</li> </ul> </ul> <h4>Required experience & skills</h4> <ul> <li>Experience inside:</li> <ul> <li>Cold email agencies</li> <li>Lead generation companies</li> <li>Outbound sales environments</li> <li>Startup operations</li> </ul> <li>Strong hands-on expertise in:</li> <ul> <li>Cold email strategy</li> <li>Deliverability</li> <li>Inbox placement</li> <li>Warm-up systems</li> <li>Outbound infrastructure</li> </ul> <li>Strong copywriting ability for outbound campaigns</li> <li>Experience troubleshooting:</li> <ul> <li>Spam issues</li> <li>Domain reputation</li> <li>Low-performing campaigns</li> </ul> <li>Technical understanding of:</li> <ul> <li>APIs</li> <li>Automations</li> <li>Workflows</li> <li>Outbound systems</li> </ul> <li>Daily practical use of:</li> <ul> <li>AI tools</li> <li>ChatGPT</li> <li>Claude</li> <li>Automation workflows</li> </ul> <li>Strong communication and client management skills</li> <li>Comfortable operating independently in fast-moving environments</li> </ul> <h4>Nice-to-have experience</h4> <ul> <li>Experience with:</li> <ul> <li>Instantly</li> <li>Smartlead</li> <li>Clay</li> <li>Apollo</li> <li>Lemlist</li> <li>Outreach</li> <li>HubSpot</li> </ul> <li>Familiarity with:</li> <ul> <li>Zapier</li> <li>Make</li> <li>Webhooks</li> <li>Automation systems</li> </ul> <li>Experience scaling outbound systems for startups or agencies</li> <li>Background in SaaS or lead generation environments</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You take ownership instead of waiting for instructions</li> <li>You thrive in startup environments where systems evolve quickly</li> <li>You focus on execution, results, and performance</li> <li>You understand that deliverability is just as important as copy</li> <li>You communicate confidently with founders and executives</li> <li>You can troubleshoot both technical and operational campaign issues</li> <li>You care deeply about client outcomes and retention</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review campaign performance dashboards and inbox health</li> <li>Troubleshoot deliverability or reply-rate issues</li> <li>Optimize copy, targeting, and sequencing</li> <li>Join client calls and provide performance updates</li> <li>Coordinate with outreach and technical teams</li> <li>Launch and QA new campaigns</li> <li>Monitor domain reputation and warm-up systems</li> <li>Update SOPs and operational tracking systems</li> </ul> <p>In short: You own the health, performance, and success of outbound cold email campaigns from both a technical and client-facing perspective.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>Client retention and churn reduction</li> <li>Inbox placement and deliverability rates</li> <li>Campaign reply and conversion performance</li> <li>Client satisfaction and relationship health</li> <li>SLA adherence and operational consistency</li> <li>Overall impact on client campaign results</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High ownership and direct impact on client outcomes</li> <li>Work closely with startup leadership and technical teams</li> <li>Blend of:</li> <ul> <li>Deliverability</li> <li>Operations</li> <li>Client management</li> <li>Outbound strategy</li> <li>Copywriting</li> </ul> <li>Opportunity to help scale outbound systems and processes</li> <li>Fast-moving environment with strong growth opportunities</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening</li> <li>Interview with founder</li> <li>Final discussion</li> <li>Offer & onboarding</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Understand cold email deeply,</li> <li>Know how to improve deliverability and campaign performance,</li> <li>Thrive in startup environments,</li> <li>And enjoy owning client outcomes from end to end,</li> </ul> <p>This role is a strong fit for you.</p></p><p></p>

<p>Al Ghafa is seeking a motivated Junior IT &amp; Automation Associate to support the company's digital transformation initiatives. The role is ideal for an early-career professional who is passionate about technology, eager to learn, and committed to developing practical automation and IT solutions that improve productivity and operational efficiency.</p><p><b><br></b></p><p><b>Tasks and Responsibilities:</b></p><ul><li>Execute the company's strategic IT vision for automation across all departments and sectors, leveraging RPA bots, AI tools, and modern platforms to streamline tasks and improve efficiency.</li><li>Design and implement a secure, user-friendly customer-facing portal that supports document uploads, real-time tracking of service requests, and dashboard visualizations.</li><li>Develop backend systems, including databases and OCR engines, to extract structured data from scanned documents and other inputs as required for automated processing.</li><li>Build or integrate automation bots (e.g., Selenium, Power Automate, UiPath) to perform tasks such as filling out and submitting forms, uploading documents, and completing payments on government portals or other internal/external platforms.</li><li>Automate invoice processing and data entry workflows using AI-powered OCR tools to eliminate manual data entry and improve accuracy in financial operations.</li><li>Develop and deploy AI-based tools and API-driven automations for HR tasks, including overtime tracking, attendance logging, and other administrative functions.</li><li>Integrate UniFi infrastructure (e.g., UDM, NAS, user access tracking) with Microsoft services (e.g., Power BI, Entra ID sync) to create a seamless and scalable digital environment for both employees and customers.</li><li>Document all systems, processes, and configurations, and conduct knowledge transfer sessions to ensure a smooth handover and long-term sustainability of implemented solutions.</li><li>Participate in internal training and mentoring sessions to expand technical skills and industry knowledge.</li><li>Contribute ideas and solutions to enhance efficiency, user experience, and system performance.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><b>Qualifications and Experience:</b></p><ul><li>Experience: 2-4 years</li><li>Bachelor's degree in computer science, Information Technology, Software Engineering, or related field.</li><li>Basic understanding of one or more of the following: Microsoft Power Platform (Power Automate, Power Apps, Power BI) Python or JavaScript programming Cloud or AI services (Azure, Google Cloud, or similar)</li><li>Eagerness to learn, explore new technologies, and develop practical IT solutions.</li><li>Strong problem-solving skills, attention to detail, and ability to work collaboratively.</li><li>Positive attitude, adaptability, and a passion for continuous learning.</li></ul><p>Note: We thank all applicants for their interest, however only those candidates who are shortlisted will be contacted</p>

<p><h4>Role summary</h4> <p>Working unsupervised, installing the ESP, monitoring, troubleshooting, and testing downhole ESP equipment to maximize well productivity and ESP run life.</p> <h4>Essential responsibilities</h4> <ul> <li>Under general supervision performs installation/pulling of Electrical Submersible Pumps (ESP) and associated equipment in onshore oil and water wells.</li> <li>May be required to work unsupervised.</li> <li>Assists with monitoring, troubleshooting, and testing downhole ESP equipment to maximize well productivity and ESP run life.</li> <li>The position involves frequent travel on domestic assignments and time away from home, often at short notice. Handles special projects as assigned.</li> <li>Conducts all business activities in accordance with HSE policies and legal compliance requirements.</li> </ul> <h4>Essential requirements of the role (experience / skills / competencies)</h4> <ul> <li>Years of experience: Minimum of 3 years of experience in Electrical Submersible Pump installation, commissioning, and troubleshooting are mandatory.</li> <li>Field of experience: Artificial Lift Systems - Electrical Submersible Pump installation and pull-out activities.</li> <li>Technical skills: <ul> <li>In-depth knowledge of downhole Electrical Submersible Pump systems.</li> <li>Experience with ESP downhole installation and pullout, as well as troubleshooting surface equipment.</li> <li>Analytical skills to route ESP problems during troubleshooting.</li> </ul> </li> <li>Soft skills: Customer focus, communication, interpersonal, and team working skills.</li> <li>Tools or software (required / preferred): MS Office.</li> <li>Education qualifications: Diploma or bachelor’s degree.</li> <li>Industry background or experience (required / preferred): Oil and Gas - Artificial Lift System Electrical Submersible Pump required.</li> <li>Required accreditations / qualifications / certification / licenses including driving license: LMV defensive driving experience.</li> </ul> <h4>Desirable attributes of the worker (experience / skills / competencies)</h4> <ul> <li>In-depth knowledge of downhole Electrical Submersible Pump systems.</li> <li>Experience with ESP downhole installation and pullout, as well as troubleshooting surface equipment.</li> <li>Minimum of 3 years of experience in Electrical Submersible Pump commissioning and troubleshooting responsibilities is mandatory.</li> <li>Analytical skills to route ESP problems during troubleshooting.</li> </ul> <p>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining, and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.</p></p><p></p>

<p>To provide operational and technical support for medical insurance underwriting and operations, including preparation of new business and renewal quotations, individual &amp; group medical quotations, referral of applications to reinsurers, policy issuance, and medical card processing. The role is responsible for ensuring accurate and timely processing of quotations, policies, and member records within agreed TAT, while contributing to monitoring of the medical loss ratio and the maintenance of consistent service standard.</p><p>Duties &amp; Responsibilities</p><ul><li>Ensure profitable management of the medical insurance portfolio</li><li>Prepare and release new business and renewal quotations for medical business.</li><li>Prepare individual medical quotations, ensuring correct application of rates, benefits, loadings, and exclusions</li><li>Review application forms and supporting medical information for completeness before underwriting decisions are taken</li><li>Refer applications and cases falling outside underwriting authority to reinsurers and follow up to obtain terms within required timelines</li><li>Issue medical policies, endorsements, and renewal documentation accurately and within the agreed turnaround time</li><li>Process medical card requests, additions, deletions, and replacements, and coordinate delivery to clients and members</li><li>Coordinate with TPAs and service providers on member data uploads, card production, and activation of cover</li><li>Maintain accurate underwriting, quotation, and issuance records.</li><li>Monitor pending quotations, applications, and issuance requests and escalate delays or bottlenecks to the line manager</li><li>Prepare and TAT reports to the manager in line with the agreed reporting frequency</li><li>Prepare weekly TAT reports for Medical and Operations covering group &amp; individual medical quotes, card processing, and policy issuance</li><li>Respond to queries from clients, brokers, and internal teams on quotations, cover, cards, and policy documentation</li><li>Support renewal planning by extracting expiry listings and coordinating timely issue of renewal terms</li><li>Ensure compliance with regulatory requirements, underwriting authorities, and internal controls in all issuance activities</li><li>Identify recurring service or process gaps affecting turnaround times and propose practical improvements</li><li>Perform medical activities for Bank Muscat project, ensuring maximum conversion rates against agreed targets</li><li>Underwrite individual and group medical business in line with approved underwriting guidelines</li><li>Review applications, medical information, and group claims data to decide terms, pricing, and exclusions</li><li>Prepare renewal terms based on claims experience and loss ratio, and highlight cases needing review</li><li>Undertake any other tasks delegated by the Head of Department, in line with the role and business requirements</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Insurance, Operations, Healthcare Administration, Finance, or related field</li><li>Professional insurance qualification (CERT CII or equivalent) is an advantage</li><li>Minimum 0-2 years of experience in medical underwriting, quotations, or policy issuance operations</li><li>Competencies: Medical underwriting and quotation accuracy, Turnaround-time discipline and ability to work to deadlines, Loss ratio awareness and commercial judgement, Attention to detail and documentation accuracy, Coordination with reinsurers, TPAs, and providers, Reporting and data analysis skills, Communication and customer service orientation, Teamwork, collaboration, and regulatory compliance awareness</li></ul>