Our client is an international reputable 5* hotel & resort chain, nestled on an astonishing canyon with mesmerizing mountain view in Oman. They are seeking a dynamic spa therapist to join their fabulous pre-opening team.
As a Spa Therapist, you are responsible to deliver exceptional spa treatments, ensuring client comfort and satisfaction through skilled therapy techniques.
Requirements:
- 2+ years total experience in a related field in a reputable hotel chain or a well-established spa brand.
- Recognized training in massage, facial and body therapy, or other related wellness modalities.
- Exceptional communication skills with the ability to build rapport and lasting relationships with guests.
- Membership in a recognized professional association, and adherence to industry standards and ethics is an advantage.
- Awareness of responsible business practices, sustainability, and eco-friendly initiatives.
- Skill in yoga therapy is additional.
Responsibilities:
- Provide exceptional customer service to guests by understanding their needs and concerns, and addressing them professionally.
- Maintain a professional and friendly demeanor at all times while interacting with guests and colleagues.
- Build relationships with guests and provide personalized treatments based on their individual requirements.
- Maintain accurate records of treatments provided, scheduling appointments, and processing payment transactions.
- Ensure that treatment rooms are stocked and properly maintained, and report any maintenance requirements in a timely manner.
- Promote spa services to guests, contributing to sales goals and revenue targets.
- Provide expert guidance to guests on spa treatments and overall wellness.
- Create an inviting and relaxing atmosphere for guests, anticipating their needs and exceeding expectations.
- Consistently deliver exceptional service, ensuring that guests have a memorable and fulfilling experience.
- Adhere to all ethical and sustainable business practices, promoting eco-friendly initiatives, and responsible retailing.
- Contribute to the overall success of the spa by maintaining cleanliness and safety standards, and actively participating in team meetings and training sessions.
- Continuously expand knowledge of new products, services, and industry developments, and apply this knowledge to enhance guest experiences.
- Ensure all security incidents, accidents, and near misses are always reported and brought to the attention of the Manager.