Front Office Manager - Omani

AH group - Oman

Wyndham Garden Muscat is now seeking a Front Office Manager to join our team.

Job Summary

The role holder will contribute to the performance of the hotel by leading and managing the Front Office Team including Front Office, Switchboard, Guest Relations and Concierge. He/she must able to effectively communicate, with all levels of associates and guests in an attentive, friendly, courteous and service oriented manner and be a representative of the brand’s service culture. They will be the subject matter expert and ‘go to person’ with regard to the processes required for key actions and problem resolution.

It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.

Education & Experience

  • Experience as a Front Office Manager in a 4/5-star hotel

  • High level of expertise in Microsoft, Fidelio Opera and Micros is essential

  • Must be fluent in written and spoken English and ideally Arabic

  • Manage and coordinate all front desk activities, staffing and guest relations

  • Strong customer service ethos

General Requirements

  • Ensures that check in procedure are strictly adhered.

  • Achieves maximum room occupancy within agreed overbooking policy.

  • Ensures that credit control procedures are strictly adhered to, that no bill exceeds the stipulated limit without prior approval and that written confirmation, purchase order, or orders are on file.

  • Makes sure that top producing accounts are protected during high book dates and inform them accordingly.

  • Ensures that all repeated guest are treated as VIP and amenities are extended throughout their stay.

  • Increases revenue by having a good relationship with airline managers for any lay over business.

  • Ensure all front office management operation is in line with the hotel policy.

  • Provides high degree of professional service to arriving and departing guests.

  • Make sure all team members, reception, reservation, concierge, and telephone operators are providing a high standard of service.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Wyndham Garden Muscat, Plot 41, Al Khuwair, Muscat, N/A N/A

Employment Status: Full-time

Post date: 5 November 2021
Publisher: Company Website
Post date: 5 November 2021
Publisher: Company Website