وظائف لخريجي كلية التجارة في سلطنة عمان

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role &amp; responsibilities Key Responsibilities Lead the overall Finance &amp; Accounts function and ensure compliance with company policies. Prepare and review monthly, quarterly, and annual financial statements. Manage Accounts Receivable, Accounts Payable, customer collections, and vendor payments. Supervise invoicing, commercial invoices, export documentation, and shipping-related financial records. Prepare daily cash flow reports, cash forecasts, and working capital analysis. Monitor production costs, cost per ton analysis, inventory valuation, and project profitability across mining sites. Ensure timely statutory payments including royalties, port charges, taxes, visa renewals, vehicle registrations, loan repayments, and other government obligations. Coordinate monthly payroll processing and employee reimbursements. Perform bank reconciliations, journal entries, month-end closing, and General Ledger management. Coordinate internal and external audits and ensure statutory compliance. Develop MIS reports and financial dashboards for senior management. Drive financial process improvements, automation initiatives, and internal controls. Support the CEO with financial analysis, budgeting, forecasting, and strategic decision-making.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Required Qualifications</h2><p>Bachelor's Degree in Accounting, Finance, Commerce, or equivalent. Professional qualification such as CA Inter, CMA, ACCA, CPA, or equivalent will be an added advantage. Minimum 1015 years of accounting experience , including at least 5 years in the Mining, Quarry, Construction Materials, Rock crushing, Manufacturing or Mineral Export industry. Strong knowledge of cost accounting, inventory accounting, and project accounting. Experience in handling export documentation and international trade transactions is highly preferred.</p><h2>Technical Skills</h2><p>Mandatory hands-on experience in QuickBooks Accounting Software. Advanced MS Excel skills (Pivot Tables, Power Query, Lookup Functions, Dashboards, Financial Modelling, Data Analysis &amp; MIS Reporting). Excellent knowledge of accounting standards, budgeting, cash flow management, financial reporting, and internal controls. Experience in ERP implementation or process automation will be an added advantage.</p><h2>Desired Competencies</h2><p>Strong analytical and problem-solving skills. High level of integrity, accuracy, and attention to detail. Leadership and team management capabilities. Excellent communication and report-writing skills. Ability to work under pressure and meet strict reporting deadlines.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>SUMMARY OF ROLE:</b></p> <p>The Public Relation Officer is responsible for facilitating mortgage-related formalities with external government entities, including the Ministry of Housing (MOH), Ministry of Commerce and Industry (MOCI), and Muscat Clearing &amp; Depository. The role supports legal and commercial mortgage creation for Corporate, SME, and Islamic banking customers, and ensures proper documentation handling and compliance. The position also provides backup support to retail PRO functions and coordinates with internal departments to ensure accurate and timely execution of assigned tasks.</p> <p> </p> <p><b><br></b></p><p><b>Responsibilities</b></p> <p>1. Mortgage Coordination &amp; Documentation:</p> <p> Coordinate the creation of legal mortgages at MOH for Corporate and SME customers (Conventional and Islamic).</p> <p> Facilitate commercial mortgage creation at MOCI and update the bank s name in company commercial records.</p> <p> Receive original Mulkiyas, MOH receipts, and mortgage agreements from relevant authorities and branches.</p> <p>2. External Government Engagement:</p> <p> Deliver share pledge letters to Muscat Depository and follow up on confirmations.</p> <p> Complete mortgage processing procedures with MOH and MOCI, ensuring compliance with legal requirements.</p> <p> Initiate contact with government departments and regulatory bodies as required for any documentation or clarification.</p> <p>3. Support &amp; Backup Activities:</p> <p> Provide backup support to Retail mortgage operations when their PRO is on leave.</p> <p> Assist in mortgage-related file organization, tracking, and physical movement to other branches or locations.</p> <p> Ensure timely filing, scanning, and safekeeping of documentation in accordance with internal standards.</p> <p>4. Process Innovation, Automation &amp; Digitalization:</p> <p> Drive continuous process improvement through innovative, automated, and digital solutions once required</p> <p>5. Business Control &amp; Governance</p> <p> Ensure adherence to the bank's policies, regulatory requirements, and industry standards in all operational activities.</p> <p>6. Self/People Development &amp; Continuous Learning:</p> <p> Continually update oneself through knowledge acquisition, on-the-job training, or project involvement; advocate and support others to do the same.</p> <p> </p> <p><b><br></b></p><p><b>Requirements</b></p> <ul> <li>Omani Nationality only</li> <li>Minimum qualification Diploma in Business Administration or a related field; Bachelor's degree preferred.</li> <li>Minimum 5 years of experience in banking operations, with strong exposure to retail and corporate loan documentation.</li> </ul></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>CHANEL&nbsp;:</b></p><br><p>Chanel est une entreprise indépendante qui croit en la liberté de la&nbsp;création,&nbsp;cultive le potentiel humain et s’engage activement pour&nbsp;avoir un impact positif dans le monde.&nbsp;</p><br><p>L'activité Parfums Beauté affirme sa singularité à travers une promesse : celle de révéler la beauté de chaque femme dans ce qu'elle a de plus singulier à travers son Parfum, son Maquillage et ses produits de Soin.&nbsp;&nbsp;&nbsp;</p><br><p><b>VOTRE IMPACT CHEZ CHANEL&nbsp;:</b></p><br><p>Vous collaborez quotidiennement avec vos partenaires internes business (Marketing, e-commerce &amp; digital), Tech (Data &amp; Référentiels, Architecture, Intégration, Sécurité) ou externes (Intégrateurs, partenaires projets et/ou éditeurs de solution).</p><br><p>Vos responsabilités principales sont les suivantes&nbsp;:</p><br><ul><li><p><b>Contribution aux projets IA</b></p><br><ul><li><p>Participer aux travaux d’évolution du modèle de données produit</p><br></li><li><p>Aider à structurer des contenus produits adaptés aux nouveaux usages</p><br></li><li><p>Contribuer à la valorisation des données pour les agents IA</p><br></li></ul></li><li><p><b>Suivi opérationnel &amp; amélioration continue :</b></p><br><ul><li><p>Suivre les indicateurs de qualité des données produits</p><br></li><li><p>Participer à l’identification des anomalies et axes d’amélioration</p><br></li><li><p>Contribuer à la documentation des processus.</p><br></li></ul></li></ul><p><b>CE QUE VOUS APPORTEREZ&nbsp;:</b></p><br><ul><li><p>Vous avez un intérêt fort pour les sujets data, digital et expérience produit</p><br></li><li><p>Vous disposez d’une bonne compréhension des environnements IT et digitaux</p><br></li><li><p>Vous êtes reconnu(e) pour votre rigueur, vos qualités d’organisation et d’anticipation</p><br></li><li><p>Vous disposez d’un esprit analytique et faites preuve de proactivité</p><br></li><li><p>Vous êtes doté(e) de qualités relationnelles et d’un mindset collaboratif</p><br></li><li><p>Vous maîtrisez des outils informatiques (Excel, PowerPoint)</p><br></li></ul><p><b>CE QUI VOUS ENTHOUSIASME ET&nbsp;CE QUE CHANEL PEUT VOUS OFFRIR&nbsp;:</b></p><br><p>Tout au long de votre expérience, vous serez&nbsp;immergé(e) dans un environnement dynamique, innovant et apprenant ; où la création et l’humain sont au cœur des préoccupations.&nbsp;</p><br><p>Vous rejoignez une activité&nbsp;singulière, aux méthodes et procédés uniques – qu’ils soient créatifs, de développement ou d’industrialisation&nbsp;– et&nbsp;évoluez&nbsp;aux côtés d’une diversité d’experts aux&nbsp;savoir-faire reconnus.&nbsp;</p><br><p>Chez CHANEL, nous nous attachons à promouvoir une culture inclusive qui favorise l’épanouissement personnel et contribue au progrès collectif. Nous sommes convaincus que le caractère unique de chaque individu contribue à la diversité, la complémentarité et l’efficacité de nos équipes. Nous encourageons vivement votre candidature, car nous apprécions la perspective, l’expérience et le potentiel que vous pourriez apporter à CHANEL.&nbsp;&nbsp;</p><br><p>De la singularité de chacun naît la richesse de nos équipes. CHANEL valorise la diversité sous toutes ses formes.&nbsp;</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>LIEU&nbsp;: Neuilly sur Seine</p><br><p>Date&nbsp;: Janvier 2027</p><br><p>DUREE&nbsp;: 6 mois</p><br><p>CHANEL est une entreprise indépendante qui croit en la liberté de la création, cultive le potentiel humain et s’engage activement pour avoir un impact positif dans le monde.</p><br><p>L'activité Parfums Beauté affirme sa singularité à travers une promesse : celle de révéler la beauté de chaque femme dans ce qu'elle a de plus singulier à travers son Parfum, son Maquillage et ses produits de Soin.&nbsp;</p><br><p>Au sein de la Direction Stratégie Produit, Marketing &amp; Communication, vous prenez part au processus de développement des produits Parfums CHANEL en rejoignant les équipes Développement Produit. Rattaché.e à un.e Chef.fe de Produit Senior, vous participez à la réflexion sur les concepts produits et à leur développement conformément aux orientations stratégiques de votre Axe.&nbsp;</p><br><p>VOTRE IMPACT CHEZ CHANEL</p><br><ul><li><p>Vous coordonnez les développements produits en cours en lien avec le Laboratoire de Recherche &amp; Développement, la Direction Qualité et Environnement…. &nbsp;</p><br></li><li><p>Vous réalisez les analyses et études concurrentielles afin de nourrir la stratégie marketing de votre Axe (analyses de performance, sell-in, études qualitatives…), &nbsp;</p><br></li><li><p>Vous aidez à la préparation des grands rendez-vous internationaux (plan marketing, réunions internationales…), &nbsp;</p><br></li><li><p>Vous apportez votre soutien à la coordination 360 des campagnes produits (documents marketing, briefs, éditions…) en lien avec différents métiers de la communication (Direction Artistique, Social Media, CRM, PR…), &nbsp;</p><br></li><li><p>Vous assistez nos équipes à l’international auprès desquelles vous vous assurez du bon déroulement de nos campagnes.&nbsp;</p><br></li></ul><p>CE QUE VOUS APPORTEREZ</p><br><ul><li><p>De formation supérieure en école de commerce, d’ingénieur ou en université, vous êtes à la recherche d’un stage de césure ou de fin d’études, &nbsp;</p><br></li><li><p>Vous êtes reconnu.e pour vos compétences analytiques solides, votre maîtrise d’Excel, votre rigueur et curiosité.&nbsp;</p><br></li><li><p>Vous parlez couramment anglais (oral et écrit). &nbsp;</p><br></li></ul><p>CE QUI VOUS ENTHOUSIASME ET CE QUE CHANEL PEUT VOUS OFFRIR</p><br><p>Tout au long de votre expérience, vous serez immergé(e) dans un environnement dynamique, innovant et apprenant&nbsp;; où la création et l’humain sont au cœur des préoccupations.</p><br><p>Vous rejoignez une activité singulière, aux méthodes et procédés uniques – qu’ils soient créatifs, de développement ou d’industrialisation – et évoluez aux côtés d’une diversité d’experts au savoir-faire reconnus.</p><br><p>Chez CHANEL, nous nous attachons à promouvoir une culture inclusive qui favorise l’épanouissement personnel et contribue au progrès collectif. Nous sommes convaincus que le caractère unique de chaque individu contribue à la diversité, la complémentarité et l’efficacité de nos équipes. Nous encourageons vivement votre candidature, car nous apprécions la perspective, l’expérience et le potentiel que vous pourriez apporter à CHANEL.</p><br><p>De la singularité de chacun naît la richesse de nos équipes. CHANEL valorise la diversité sous toutes ses formes.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>LIEU&nbsp;: Neuilly sur Seine</p><br><p>Date&nbsp;: Janvier 2027</p><br><p>DUREE&nbsp;: 6 mois</p><br><p>Chanel est une entreprise indépendante qui croit en la liberté de la création, cultive le potentiel humain et s’engage activement pour avoir un impact positif dans le monde.</p><br><p>L'activité Parfums Beauté affirme sa singularité à travers une promesse : celle de révéler la beauté de chaque femme dans ce qu'elle a de plus singulier à travers son Parfum, son Maquillage et ses produits de Soin.&nbsp;</p><br><p>Au sein de la Direction Communication et Expérience Client, vous assistez la/le chef.fe de projet coordination traductions dans ses différentes missions.</p><br><p>Vous prenez en charge avec elle les projets de traductions du brief initial à la livraison des assets de traductions pour tous les textes Parfums Beauté marketing, presse et communication (CRM, social média, média, e-retail et Chanel.com).</p><br><p>VOTRE IMPACT CHEZ CHANEL</p><br><p><b>Participation aux briefs internes de présentation du projet</b>&nbsp;:</p><br><ul><li><p>Vous analysez les besoins et aidez à réaliser les recommandations</p><br></li><li><p>Vous alertez et challengez le retroplanning le cas échéant</p><br></li></ul><p><b>Validation du texte source en français :</b></p><br><ul><li><p>Vous relisez et corrigez des fautes de grammaire, d’orthographe, de syntaxe et de sens</p><br></li><li><p>Vous veillez à la cohérence sémantique et stylistique de tous les supports concernant une même campagne</p><br></li></ul><p><b>Gestion et suivi du projet de traductions :</b></p><br><ul><li><p>Vous êtes le garant de la réussite du projet traductions&nbsp;dans le respect des objectifs déterminés&nbsp;dans les délais impartis</p><br></li><li><p>Vous briefez les traducteurs en documentant les textes sources et en anticipant les spécificités de traduction afin d’obtenir une bonne adaptation culturelle et fidèle au texte source</p><br></li><li><p>Vous échangez avec les filiales et soumettez des recommandations sur la gestion de la traduction selon leur région&nbsp;: ASIE/JAPON/EUROPE/UK REGION/US</p><br></li><li><p>Vous suivez tout le cycle de la traduction et émettez des recommandations aux traducteurs, agences et validateurs puis relisez, challengez et validez les traductions</p><br></li></ul><ul><li><p>Vous veillez à la fidélité des messages, à la cohérence afin de garantir la qualité des traductions</p><br></li><li><p>Vous renseignez et suivez le budget des coûts de traduction et réalisez des reportings réguliers</p><br></li></ul><p>CE QUE VOUS APPORTEREZ</p><br><ul><li><p>De formation Bac+5 type école de commerce, de communication ou université, vous êtes doté.e de réelles qualités relationnelles et aimez avoir de multiples interlocuteurs au quotidien.</p><br></li><li><p>Dynamique et réactif.ve, vous êtes aussi méthodique et organisé.e. Vous êtes reconnu.e pour votre implication et avez le sens du travail en équipe.</p><br></li><li><p>Vous maîtrisez l'anglais.</p><br></li><li><p>Votre sensibilité au domaine du luxe est un atout complémentaire à la réussite de cette mission.</p><br></li></ul><p>CE QUI VOUS ENTHOUSIASME ET CE QUE CHANEL PEUT VOUS OFFRIR</p><br><p>Tout au long de votre expérience, vous serez immergé(e) dans un environnement dynamique, innovant et apprenant&nbsp;; où la création et l’humain sont au cœur des préoccupations.</p><br><p>Vous rejoignez une activité singulière, aux méthodes et procédés uniques – qu’ils soient créatifs, de développement ou d’industrialisation – et évoluez aux côtés d’une diversité d’experts au savoir-faire reconnus.</p><br><p>Chez CHANEL, nous nous attachons à promouvoir une culture inclusive qui favorise l’épanouissement personnel et contribue au progrès collectif. Nous sommes convaincus que le caractère unique de chaque individu contribue à la diversité, la complémentarité et l’efficacité de nos équipes. Nous encourageons vivement votre candidature, car nous apprécions la perspective, l’expérience et le potentiel que vous pourriez apporter à CHANEL.</p><br><p>De la singularité de chacun naît la richesse de nos équipes. CHANEL valorise la diversité sous toutes ses formes.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Strategy &amp; Leadership</p><ul><li><p>Define and execute the India business development, sales, and market expansion strategy across issuing, acquiring,</p></li></ul><p>POS, SoftPOS, gateways, and aggregator models.</p><ul><li><p>Build, lead, and scale a high-performance sales and business development organization across enterprise, SME, and</p></li></ul><p>channel sales.</p><ul><li><p>Establish market intelligence frameworks covering RBI regulations, NPCI initiatives, competitor benchmarking, pricing</p></li></ul><p>models, and merchant adoption trends.</p><ul><li><p>Design and scale business models around:</p></li></ul><p>o Merchant Acquiring (POS, SoftPOS, QR, Tap-to-Pay)</p><p>o Payment Aggregator &amp; PSP models</p><p>o BIN Sponsorship &amp; TPP</p><p>o Managed &amp; outsourced payment services</p><ul><li><p>Lead market entry, city-wise expansion, and vertical-led growth strategies aligned with regulatory and commercial</p></li></ul><p>realities in India.</p><p>Sales, Marketing &amp; Market Expansion</p><ul><li><p>Own end-to-end sales and marketing strategy for:</p></li></ul><p>o POS terminals (Android, Smart POS)</p><p>o SoftPOS / Tap-to-Pay on Mobile</p><p>o Merchant acquiring &amp; aggregation platforms</p><p>o Payment gateway and omnichannel acceptance solutions</p><ul><li><p>Drive merchant acquisition at scale, targeting:</p></li></ul><p>o Large enterprises and chains</p><p>o SME and MSME segments</p><p>o High-growth verticals (retail, QSR, mobility, healthcare, education, e-commerce)</p><ul><li><p>Build and manage distribution partnerships with:</p></li></ul><p>o Banks and NBFCs</p><p>o Fintechs and payment aggregators</p><ul><li><p>Partner with marketing to design India-specific GTM strategies, including:</p></li></ul><p>o Pricing &amp; bundling (MDR-led, SaaS-led, hardware-led models)</p><p>o Channel incentive programs</p><p>o Merchant campaigns, co-branding, and thought leadership</p><ul><li><p>Lead large RFPs, proposals, and solution architecture discussions for enterprise and bank-led acquiring programs.</p></li></ul><p>Revenue, Growth &amp; P&amp;L Ownership</p><ul><li><p>Own the business development and sales pipeline across POS, SoftPOS, acquiring, and aggregator businesses.</p></li></ul><p>[Type here]</p><p>OMA/HRD/D01/22-V0</p><ul><li><p>Deliver consistent achievement of revenue, margin, and market share targets.</p></li><li><p>Drive consultative, solution-led selling, aligning merchant and bank needs with technology capabilities.</p></li><li><p>Take full ownership of India P&amp;L, including:</p></li></ul><p>o Revenue growth</p><p>o Cost optimization</p><p>o Pricing strategy</p><p>o Partner economics</p><ul><li><p>Collaborate with product and engineering teams to shape India-relevant features</p></li></ul><p>Cross-Functional &amp; Stakeholder Alignment</p><ul><li><p>Work closely with product, technology, compliance, operations, and customer success teams to ensure seamless</p></li></ul><p>onboarding and scale.</p><ul><li><p>Act as the executive sponsor for key bank, enterprise, and aggregator accounts.</p></li><li><p>Provide forecasting, pipeline visibility, and performance dashboards to senior leadership.</p></li><li><p>Represent the company in industry forums, partner meetings, and regulatory discussions when required.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We are seeking a bold, execution-driven Head of Business Development to lead aggressive revenue growth and market expansion across India’s payments ecosystem, with a strong focus on POS, SoftPOS, merchant acquiring, payment aggregation, and digital acceptance solutions. This role is designed for a sales-first leader who can build high-impact pipelines, close enterprise and large-merchant deals, scale channel-led distribution, and forge strategic partnerships with banks, fintechs, payment aggregators, networks, ISVs, and merchant ecosystems. The role carries full ownership of revenue, P&amp;L, and go-to-market success in one of the world’s most competitive payments markets.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Position Summary The Finance Director is the executive responsible for the financial leadership of ISFC during its transformation from a start-up seafood cannery into a globally competitive seafood company. The role provides strategic financial direction, safeguards company assets, ensures robust governance and compliance, and delivers sustainable profitability, liquidity and shareholder value. The position leads Finance, Treasury, Management Accounting, Financial Planning &amp; Analysis (FP&amp;A), Costing, Tax, Internal Controls, Risk Management and ERP finance systems while supporting export growth, manufacturing excellence and capital investment. The position will report to the Chief Executive Officer (CEO) Key Responsibilities Strategic Financial Leadership Develop and execute the corporate financial strategy aligned with ISFC's transformation roadmap. Advise the CEO and Board on capital structure, profitability and investment decisions. Support long-term value creation and sustainable growth. Financial Planning &amp; Performance Lead annual budgeting, rolling forecasts and long-range plans. Deliver timely management reporting with actionable insights. Monitor EBITDA, cash flow, ROCE and working capital. Treasury &amp; Funding Manage liquidity, banking relationships and financing facilities. Lead debt restructuring, capital raising and shareholder funding initiatives. Optimize cash management and foreign exchange exposure. Cost &amp; Manufacturing Finance Develop standard costing for tuna and sardine operations. Drive cost reduction and margin improvement. Monitor production yields, inventory valuation and plant performance. Governance, Risk &amp; Compliance Ensure compliance with IFRS, tax laws and corporate governance. Strengthen internal controls and enterprise risk management. Coordinate external and internal audits. Business Partnering Partner with Commercial, Operations, Supply Chain and Procurement on pricing, investments and profitability. Evaluate new projects, export markets and capital expenditure. People Leadership Build a high-performing finance team and succession pipeline. Promote continuous improvement, automation and digital finance. Key Performance Indicators (KPIs): Financial : Revenue growth support EBITDA Net Profit Operating Cash Flow Working Capital ROCE Treasury Cash conversion cycle Bank covenant compliance Liquidity ratio Funding availability Cost Manufacturing cost per case Material yield Inventory accuracy Cost savings Governance Audit findings IFRS compliance Internal control effectiveness Timely statutory reporting Business : Budget accuracy Forecast accuracy Capex ROI Project financial reviews Leadership : Talent retention Succession readiness Employee engagement Digital finance initiatives</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Required Qualifications :</b></p><p>Bachelor's degree in Finance, Accounting or Commerce. Professional qualification such as CPA, ACCA, ACA or CMA required. MBA or Master's degree preferred. 15+ years of finance experience with at least 7 years in senior leadership. Experience in seafood, FMCG, manufacturing or food processing preferred. Strong experience with international exports, ERP systems and board reporting.</p><b>Required Competencies</b><ul><li>Strategic financial leadership</li><li>Corporate finance</li><li>Treasury management</li><li>Cost accounting</li><li>Financial modelling</li><li>Business partnering</li><li>Risk management</li><li>IFRS</li><li>Leadership and coaching</li><li>Negotiation</li><li>Analytical decision making</li><li>Digital transformation</li></ul><b>Preferred Industry Experience</b><ul><li>Seafood canning</li><li>Food manufacturing</li><li>Export-oriented business</li><li>Government-linked companies</li><li>Capital-intensive manufacturing</li><li>Private label and branded FMCG</li></ul><b>Success Profile :</b><ul><li>Deliver strong financial governance while enabling commercial growth.</li><li>Improve profitability through disciplined cost management.</li><li>Maintain healthy liquidity and funding capacity.</li><li>Support expansion into global markets through sound financial planning.</li><li>Provide trusted advice to the CEO, Board and shareholders.</li><li>Build a world-class finance function supporting operational excellence and sustainable value creation.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>About the job</p><p><br></p><p>Company Description Oman Global Trading and Investment LLC is a Muscat-based company engaged in diverse trading and investment activities across local and regional markets. The organization focuses on building strong supplier and partner relationships to support sustainable growth and competitive procurement practices. It emphasizes operational efficiency, compliance with local regulations, and responsible sourcing. Team members are encouraged to contribute ideas, support continuous improvement, and help strengthen the company’s position in the market.</p><p>The Procurement Specialist is responsible for executing the end-to-end procurement cycle for Oman Global’s Procurement business unit — from sourcing and supplier qualification through purchase order management, logistics coordination, and trade-finance documentation. The role holder supports the supply of industrial and engineering equipment to the Group’s clients and internal entities, ensuring that goods are sourced competitively, delivered on time, and supported by correct commercial and banking instruments. A key dimension of the role is the preparation and management of trade-finance instruments — in particular Letters of Credit (LC) and Bank Guarantees (BG) — in coordination with the Finance function and the Group’s banking partners. The Specialist works closely with suppliers, freight forwarders, customs brokers, and internal stakeholders to deliver reliable, cost-effective, and compliant procurement outcomes.</p><p><br></p><p><br></p><p>DUTIES &amp; RESPONSIBILITIES</p><p><br></p><p>1. Sourcing &amp; Supplier Management (30%)</p><ul><li>Identify, evaluate, and qualify suppliers for industrial and engineering equipment, spare parts, and services across the unit’s product categories.</li><li>Issue Requests for Quotation (RFQs), obtain competitive quotes, and prepare comparative bid analyses for management review and approval.</li><li>Negotiate pricing, payment terms, delivery schedules, and warranty conditions with local and international suppliers.</li><li>Maintain an approved supplier database, monitor supplier performance, and support periodic supplier evaluation and development.</li><li>Ensure all sourcing activity complies with the Group’s procurement policy, delegation of authority, and approval thresholds.</li></ul><p><br></p><p>2. Purchasing &amp; Order Management (25%)</p><ul><li>Convert approved purchase requisitions into accurate purchase orders, ensuring correct specifications, quantities, pricing, Incoterms, and delivery terms.</li><li>Track open orders from placement to delivery, proactively following up with suppliers to prevent delays.</li><li>Verify supplier invoices and delivery documentation against purchase orders and goods received, and resolve discrepancies.</li><li>Maintain complete and auditable procurement records, including requisitions, quotations, approvals, and correspondence.</li><li>Coordinate with internal stakeholders to confirm technical requirements and clarify specifications before order placement.</li></ul><p><br></p><p>3. Logistics &amp; Shipment Coordination (20%)</p><ul><li>Coordinate inbound logistics with freight forwarders, shipping lines, and customs brokers to ensure timely and cost-effective delivery.</li><li>Arrange and verify shipping documentation, including bills of lading, packing lists, certificates of origin, and commercial invoices.</li><li>Monitor shipments in transit, manage delivery schedules, and coordinate customs clearance and final delivery to site or warehouse.</li><li>Optimise freight cost and consolidation where possible, and minimise demurrage, detention, and storage charges.</li><li>Liaise with warehouse and stores teams to confirm receipt, inspection, and acceptance of delivered goods.</li></ul><p><br></p><p>4. Trade Finance &amp; Banking (15%)</p><ul><li>Prepare and coordinate the issuance of Letters of Credit (LC), ensuring terms align with the purchase contract and supplier requirements.</li><li>Prepare and manage Bank Guarantees (BG), including bid bonds, performance guarantees, and advance payment guarantees, in coordination with Finance.</li><li>Review LC and BG drafts for accuracy, check documents against credit terms, and work to ensure discrepancy-free presentations.</li><li>Liaise with banks and the Finance function on amendments, expiries, and the release or cancellation of trade-finance instruments.</li><li>Maintain a tracker of all active LCs and Bank Guarantees, monitoring values, validity dates, and renewal or release actions.</li></ul><p><br></p><p>5. Coordination, Compliance &amp; Reporting (10%</p><ul><li>Maintain accurate procurement data and prepare periodic reports on purchasing activity, supplier performance, and cost savings.</li><li>Ensure procurement and trade-finance activities comply with applicable Omani regulations, internal controls, and AML/KYC requirements.</li><li>Support internal and external audits by providing complete procurement and documentation trails.</li><li>Coordinate cross-functionally with Finance, Logistics, Stores, and end-user departments to ensure smooth procurement execution.</li></ul><p><br></p><p>REQUIRED QUALIFICATIONS</p><ul><li>Bachelor’s degree in Supply Chain Management, Business Administration, Commerce, Engineering, or a related field.</li><li>Minimum 5 years of relevant experience in procurement, purchasing, or supply chain, preferably within trading, industrial, or oil &amp; gas sectors.</li><li>Practical, hands-on experience with trade-finance instruments, specifically the preparation and handling of Letters of Credit (LC) and Bank Guarantees (BG).</li><li>Working knowledge of Incoterms, international shipping documentation, and customs clearance procedures.</li><li>Proficiency in Microsoft Excel and experience using an ERP procurement module (e.g., Odoo, SAP, or similar).</li><li>Strong negotiation, supplier management, and coordination skills.</li><li>Fluency in English (mandatory); Arabic proficiency is an advantage.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Commodity Knowledge</b></p><ul><li>Deep understanding of commodity markets (pricing trends, supply-demand cycles, futures/spot markets).</li><li><b>Familiarity with specifications, grades, and quality standards for copper, sulphur, steel, iron ore, and oil &amp; gas.</b></li><li>Ability to evaluate suppliers globally and assess geopolitical risks affecting supply chains.</li></ul><p><b>Negotiation &amp; Contracting</b></p><ul><li>Strong negotiation skills to secure favorable terms in volatile markets.</li><li>Drafting and managing contracts (Incoterms, delivery schedules, penalties, arbitration clauses).</li><li>Vendor relationship management to ensure long-term supply stability.</li></ul><p><b>Financial &amp; Risk Management</b></p><ul><li>Knowledge of hedging strategies and risk mitigation in commodity trading.</li><li>Understanding of currency fluctuations and their impact on procurement costs.</li><li>Budgeting and cost analysis to optimize procurement spend.</li></ul><p><b>Compliance &amp; Legal</b></p><ul><li>Awareness of international trade laws, sanctions, and Omani import/export regulations.</li><li>Ensuring compliance with environmental and safety standards in oil &amp; gas and mining sectors.</li><li>Documentation expertise (letters of credit, shipping documents, customs clearance).</li></ul><p><b>Operational &amp; Analytical</b></p><ul><li>Proficiency in ERP systems (SAP, Oracle) for procurement and inventory management.</li><li>Data analysis to forecast demand and optimize procurement cycles.</li><li>Supply chain management skills to coordinate logistics and warehousing.</li></ul><p><b>Soft Skills</b></p><ul><li>Communication and cross-cultural collaboration (essential for global suppliers).</li><li>Problem-solving under pressure in fast-moving commodity markets.</li><li>Ethical decision-making and transparency in procurement practices.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description</b></p><br> <p><b>Major duties and responsibilities</b></p><br> <ul><li>Overall responsible for the audit as an in charge for medium and small clients. In case of large clients, act as semi senior.</li><li>Mentoring of&nbsp;Assistant, Associate, trainees &amp; assist them with the office orientation</li><li>Involved in planning and strategy of the audit</li><li>Monitoring budgets of the engagements</li><li>Reporting including annual financial statements, managements letters, key features memoranda, etc.</li><li>Ensuring that all review notes are cleared</li><li>Analytical review of full financial statements</li><li>Consolidations (specific high risk areas)</li><li>Follow through to&nbsp;finalization</li><li>Audit administration</li><li>Client relations – interaction with client staff</li><li>Preparation and updating of system documentation</li><li>Preparation / completion of general file documents</li><li>Analytical Review (AR) of financial statements</li><li>Specifically focused on audit of key financial statement captions e.g.<ul><li>Accounts payable (AP)</li><li>Accounts receivable, excluding the evaluation of the provision for doubtful debts</li><li>Fixed assets, excluding the assessment of capital work in progress and fixed policies when these audits are complex and more risky</li><li>Inventory, including the evaluation of the obsolescence provision</li><li>Investments, excluding complex financial instruments</li></ul></li><li>Coaching, review and delegation of work performed by team members &amp; ensure that the engagement reviews are completed within the given time</li><li>Updating of system documentation</li><li>Clearing review notes raised by the job in charge and mangers. Prior to management review conduct a thorough check on the working papers</li><li>Develop industry knowledge to complement functional skills</li><li>Compliance testing, including system work through</li><li>The audit of the client’s statutory records, internal controls and consolidated accounts</li><li>Attending stock counts and the follow up of the counts</li><li>Participates in the pre engagement planning, with team members and client staff when needed. Discuss client’s need/expectations, team roles, budgets and other things necessary to carry out the engagement.</li><li>Understand the clients business, products, performance and accounting policies.</li><li>Adhere to the KPMG code of conduct and all KPMG risk management policies and procedures</li><li>Perform effective wrap-up of engagement, assisting manager/partner after leaving the field, clearing all review notes, assisting manager with report issuance/concurring review process, placing files to disks/network and complying with document retention policy, binding and filing work papers in the office.</li></ul> <p><b>1. PROFILE</b></p><br> <p><b>Education requirements:</b></p><br> <ul><li>Bachelor in Commerce or Completed A levels or equivalent</li><li>ACCA - Should have completed a minimum of 9 papers (F1-F9)</li><li>CPA – Complete 2 papers</li><li>ICAEW – Complete Professional Stage</li></ul> <p><b>Work experience requirements</b>:</p><br> <ul><li>2yrs – 3yrs and above post graduate experience</li><li>Knowledge in accounting concepts</li><li>Computer Literacy</li></ul> <p><b>Knowledge / Technical Skills</b></p><br> <ol><li>Strong analytical skills.</li><li>Customer Focus</li><li>Mentors new team members</li></ol> <p><b>Linguistic skills</b></p><br> <ul><li>Good communication skills in English (Reading, writing and speaking)</li><li>Arabic would be an advantage</li></ul> <p><b>Language skills</b></p><br> <p><b>Language – Speaking – Reading – Writing - Listening</b></p><br> <p>English – Fluent – Fluent – Fluent - Fluent</p><br> <p>Arabic – Fluent – Fluent – Fluent - Fluent</p><br> <p><b>Interpersonal skills</b></p><br> <ol><li>Proactive and independent person, with ability to initiate tasks independently</li><li>Researching skills- Identifies, documents and shares knowledge that might be useful to others</li><li>Excellent analytical skills- Identifies ways to analyze information quickly and efficiently</li><li>Proficient problem solver- Suggests innovative and creative solutions to problems</li><li>Effective communicator</li></ol> <p><b>ADDITIONAL REMARKS:</b></p><br> <p>Please keep in mind that duties and responsibilities associated with a particular role may change from time to time, and that individual situations and one´s specific role or job description may vary from the information contained in these job descriptions.</p><br><p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description</b></p><br> <p><b>Major duties and responsibilities</b></p><br> <ul><li>Overall responsible for the audit as an in charge for medium and small clients. In case of large clients, act as semi senior.</li><li>Mentoring of&nbsp;Assistant, Associate, trainees &amp; assist them with the office orientation</li><li>Involved in planning and strategy of the audit</li><li>Monitoring budgets of the engagements</li><li>Reporting including annual financial statements, managements letters, key features memoranda, etc.</li><li>Ensuring that all review notes are cleared</li><li>Analytical review of full financial statements</li><li>Consolidations (specific high risk areas)</li><li>Follow through to&nbsp;finalization</li><li>Audit administration</li><li>Client relations – interaction with client staff</li><li>Preparation and updating of system documentation</li><li>Preparation / completion of general file documents</li><li>Analytical Review (AR) of financial statements</li><li>Specifically focused on audit of key financial statement captions e.g.<ul><li>Accounts payable (AP)</li><li>Accounts receivable, excluding the evaluation of the provision for doubtful debts</li><li>Fixed assets, excluding the assessment of capital work in progress and fixed policies when these audits are complex and more risky</li><li>Inventory, including the evaluation of the obsolescence provision</li><li>Investments, excluding complex financial instruments</li></ul></li><li>Coaching, review and delegation of work performed by team members &amp; ensure that the engagement reviews are completed within the given time</li><li>Updating of system documentation</li><li>Clearing review notes raised by the job in charge and mangers. Prior to management review conduct a thorough check on the working papers</li><li>Develop industry knowledge to complement functional skills</li><li>Compliance testing, including system work through</li><li>The audit of the client’s statutory records, internal controls and consolidated accounts</li><li>Attending stock counts and the follow up of the counts</li><li>Participates in the pre engagement planning, with team members and client staff when needed. Discuss client’s need/expectations, team roles, budgets and other things necessary to carry out the engagement.</li><li>Understand the clients business, products, performance and accounting policies.</li><li>Adhere to the KPMG code of conduct and all KPMG risk management policies and procedures</li><li>Perform effective wrap-up of engagement, assisting manager/partner after leaving the field, clearing all review notes, assisting manager with report issuance/concurring review process, placing files to disks/network and complying with document retention policy, binding and filing work papers in the office.</li></ul> <p><b>1. PROFILE</b></p><br> <p><b>Education requirements:</b></p><br> <ul><li>Bachelor in Commerce or Completed A levels or equivalent</li><li>ACCA - Should have completed a minimum of 9 papers (F1-F9)</li><li>CPA – Complete 2 papers</li><li>ICAEW – Complete Professional Stage</li></ul> <p><b>Work experience requirements</b>:</p><br> <ul><li>2yrs – 3yrs and above post graduate experience</li><li>Knowledge in accounting concepts</li><li>Computer Literacy</li></ul> <p><b>Knowledge / Technical Skills</b></p><br> <ol><li>Strong analytical skills.</li><li>Customer Focus</li><li>Mentors new team members</li></ol> <p><b>Linguistic skills</b></p><br> <ul><li>Good communication skills in English (Reading, writing and speaking)</li><li>Arabic would be an advantage</li></ul> <p><b>Language skills</b></p><br> <p><b>Language – Speaking – Reading – Writing - Listening</b></p><br> <p>English – Fluent – Fluent – Fluent - Fluent</p><br> <p>Arabic – Fluent – Fluent – Fluent - Fluent</p><br> <p><b>Interpersonal skills</b></p><br> <ol><li>Proactive and independent person, with ability to initiate tasks independently</li><li>Researching skills- Identifies, documents and shares knowledge that might be useful to others</li><li>Excellent analytical skills- Identifies ways to analyze information quickly and efficiently</li><li>Proficient problem solver- Suggests innovative and creative solutions to problems</li><li>Effective communicator</li></ol> <p><b>ADDITIONAL REMARKS:</b></p><br> <p>Please keep in mind that duties and responsibilities associated with a particular role may change from time to time, and that individual situations and one´s specific role or job description may vary from the information contained in these job descriptions.</p><br><p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br><br> </div>

<p><h4>Major duties and responsibilities</h4> <p>Overall responsible for the audit as an in charge for medium and small clients. In case of large clients, act as semi senior.</p> <p>Mentoring of assistant, associate, trainees and assist them with the office orientation.</p> <p>Involved in planning and strategy of the audit.</p> <p>Monitoring budgets of the engagements.</p> <p>Reporting including annual financial statements, management letters, key features memoranda, etc.</p> <p>Ensuring that all review notes are cleared.</p> <p>Analytical review of full financial statements.</p> <p>Consolidations (specific high risk areas).</p> <p>Follow through to finalization.</p> <p>Audit administration.</p> <p>Client relations – interaction with client staff.</p> <p>Preparation and updating of system documentation.</p> <p>Preparation and completion of general file documents.</p> <p>Analytical review (AR) of financial statements.</p> <p>Specifically focused on audit of key financial statement captions, e.g.</p> <ul> <li>Accounts payable (AP).</li> <li>Accounts receivable, excluding the evaluation of the provision for doubtful debts.</li> <li>Fixed assets, excluding the assessment of capital work in progress and fixed policies when these audits are complex and more risky.</li> <li>Inventory, including the evaluation of the obsolescence provision.</li> <li>Investments, excluding complex financial instruments.</li> </ul> <p>Coaching, review and delegation of work performed by team members and ensure that the engagement reviews are completed within the given time.</p> <p>Updating of system documentation.</p> <p>Clearing review notes raised by the job in charge and managers. Prior to management review conduct a thorough check on the working papers.</p> <p>Develop industry knowledge to complement functional skills.</p> <p>Compliance testing, including system work through.</p> <p>The audit of the client’s statutory records, internal controls and consolidated accounts.</p> <p>Attending stock counts and the follow up of the counts.</p> <p>Participates in the pre engagement planning, with team members and client staff when needed. Discuss client’s needs and expectations, team roles, budgets and other things necessary to carry out the engagement.</p> <p>Understand the client’s business, products, performance and accounting policies.</p> <p>Adhere to the KPMG code of conduct and all KPMG risk management policies and procedures.</p> <p>Perform effective wrap-up of engagement, assisting manager or partner after leaving the field, clearing all review notes, assisting manager with report issuance and concurring review process, placing files to disks or network and complying with document retention policy, binding and filing work papers in the office.</p> <h4>Profile</h4> <p><strong>Education requirements:</strong></p> <ul> <li>Bachelor in Commerce or completed A levels or equivalent.</li> <li>ACCA - should have completed a minimum of 9 papers (F1-F9).</li> <li>CPA – complete 2 papers.</li> <li>ICAEW – complete professional stage.</li> </ul> <p><strong>Work experience requirements:</strong></p> <ul> <li>2 years to 3 years and above post graduate experience.</li> <li>Knowledge in accounting concepts.</li> <li>Computer literacy.</li> </ul> <p><strong>Knowledge / Technical skills:</strong></p> <ul> <li>Strong analytical skills.</li> <li>Customer focus.</li> <li>Mentors new team members.</li> <li>Linguistic skills.</li> <li>Good communication skills in English (reading, writing and speaking).</li> <li>Arabic would be an advantage.</li> </ul> <p><strong>Language skills:</strong></p> <table> <tr> <td>Language</td> <td>Speaking</td> <td>Reading</td> <td>Writing</td> <td>Listening</td> </tr> <tr> <td>English</td> <td>Fluent</td> <td>Fluent</td> <td>Fluent</td> <td>Fluent</td> </tr> <tr> <td>Arabic</td> <td>Fluent</td> <td>Fluent</td> <td>Fluent</td> <td>Fluent</td> </tr> </table> <p><strong>Interpersonal skills:</strong></p> <ul> <li>Proactive and independent person, with ability to initiate tasks independently.</li> <li>Researching skills - identifies, documents and shares knowledge that might be useful to others.</li> <li>Excellent analytical skills - identifies ways to analyze information quickly and efficiently.</li> <li>Proficient problem solver - suggests innovative and creative solutions to problems.</li> <li>Effective communicator.</li> </ul> <h4>Additional remarks</h4> <p>Please keep in mind that duties and responsibilities associated with a particular role may change from time to time, and that individual situations and one’s specific role or job description may vary from the information contained in these job descriptions.</p></p><p></p>

<p><h4>Major duties and responsibilities</h4> <p>Overall responsible for the audit as an in charge for medium and small clients. In case of large clients, act as semi senior.</p> <p>Mentoring of assistant, associate, trainees and assist them with the office orientation.</p> <p>Involved in planning and strategy of the audit.</p> <p>Monitoring budgets of the engagements.</p> <p>Reporting including annual financial statements, management letters, key features memoranda, etc.</p> <p>Ensuring that all review notes are cleared.</p> <p>Analytical review of full financial statements.</p> <p>Consolidations (specific high risk areas).</p> <p>Follow through to finalization.</p> <p>Audit administration.</p> <p>Client relations – interaction with client staff.</p> <p>Preparation and updating of system documentation.</p> <p>Preparation and completion of general file documents.</p> <p>Analytical review (AR) of financial statements.</p> <p>Specifically focused on audit of key financial statement captions, e.g.</p> <ul> <li>Accounts payable (AP).</li> <li>Accounts receivable, excluding the evaluation of the provision for doubtful debts.</li> <li>Fixed assets, excluding the assessment of capital work in progress and fixed policies when these audits are complex and more risky.</li> <li>Inventory, including the evaluation of the obsolescence provision.</li> <li>Investments, excluding complex financial instruments.</li> </ul> <p>Coaching, review and delegation of work performed by team members and ensure that the engagement reviews are completed within the given time.</p> <p>Updating of system documentation.</p> <p>Clearing review notes raised by the job in charge and managers. Prior to management review conduct a thorough check on the working papers.</p> <p>Develop industry knowledge to complement functional skills.</p> <p>Compliance testing, including system work through.</p> <p>The audit of the client’s statutory records, internal controls and consolidated accounts.</p> <p>Attending stock counts and the follow up of the counts.</p> <p>Participates in the pre engagement planning, with team members and client staff when needed. Discuss client’s needs and expectations, team roles, budgets and other things necessary to carry out the engagement.</p> <p>Understand the client’s business, products, performance and accounting policies.</p> <p>Adhere to the KPMG code of conduct and all KPMG risk management policies and procedures.</p> <p>Perform effective wrap-up of engagement, assisting manager or partner after leaving the field, clearing all review notes, assisting manager with report issuance and concurring review process, placing files to disks or network and complying with document retention policy, binding and filing work papers in the office.</p> <h4>Profile</h4> <p><strong>Education requirements:</strong></p> <ul> <li>Bachelor in Commerce or completed A levels or equivalent.</li> <li>ACCA - should have completed a minimum of 9 papers (F1-F9).</li> <li>CPA – complete 2 papers.</li> <li>ICAEW – complete professional stage.</li> </ul> <p><strong>Work experience requirements:</strong></p> <ul> <li>2 years to 3 years and above post graduate experience.</li> <li>Knowledge in accounting concepts.</li> <li>Computer literacy.</li> </ul> <p><strong>Knowledge / Technical skills:</strong></p> <ul> <li>Strong analytical skills.</li> <li>Customer focus.</li> <li>Mentors new team members.</li> <li>Linguistic skills.</li> <li>Good communication skills in English (reading, writing and speaking).</li> <li>Arabic would be an advantage.</li> </ul> <p><strong>Language skills:</strong></p> <table> <tr> <td>Language</td> <td>Speaking</td> <td>Reading</td> <td>Writing</td> <td>Listening</td> </tr> <tr> <td>English</td> <td>Fluent</td> <td>Fluent</td> <td>Fluent</td> <td>Fluent</td> </tr> <tr> <td>Arabic</td> <td>Fluent</td> <td>Fluent</td> <td>Fluent</td> <td>Fluent</td> </tr> </table> <p><strong>Interpersonal skills:</strong></p> <ul> <li>Proactive and independent person, with ability to initiate tasks independently.</li> <li>Researching skills - identifies, documents and shares knowledge that might be useful to others.</li> <li>Excellent analytical skills - identifies ways to analyze information quickly and efficiently.</li> <li>Proficient problem solver - suggests innovative and creative solutions to problems.</li> <li>Effective communicator.</li> </ul> <h4>Additional remarks</h4> <p>Please keep in mind that duties and responsibilities associated with a particular role may change from time to time, and that individual situations and one’s specific role or job description may vary from the information contained in these job descriptions.</p></p><p></p>

<p><h4>Major duties and responsibilities</h4> <p>Overall responsible for the audit as an in charge for medium and small clients. In case of large clients, act as semi senior.</p> <p>Mentoring of assistant, associate, trainees and assist them with the office orientation.</p> <p>Involved in planning and strategy of the audit.</p> <p>Monitoring budgets of the engagements.</p> <p>Reporting including annual financial statements, management letters, key features memoranda, etc.</p> <p>Ensuring that all review notes are cleared.</p> <p>Analytical review of full financial statements.</p> <p>Consolidations (specific high risk areas).</p> <p>Follow through to finalization.</p> <p>Audit administration.</p> <p>Client relations – interaction with client staff.</p> <p>Preparation and updating of system documentation.</p> <p>Preparation and completion of general file documents.</p> <p>Analytical review (AR) of financial statements.</p> <p>Specifically focused on audit of key financial statement captions, e.g.</p> <ul> <li>Accounts payable (AP)</li> <li>Accounts receivable, excluding the evaluation of the provision for doubtful debts</li> <li>Fixed assets, excluding the assessment of capital work in progress and fixed policies when these audits are complex and more risky</li> <li>Inventory, including the evaluation of the obsolescence provision</li> <li>Investments, excluding complex financial instruments</li> </ul> <p>Coaching, review and delegation of work performed by team members and ensure that the engagement reviews are completed within the given time.</p> <p>Updating of system documentation.</p> <p>Clearing review notes raised by the job in charge and managers. Prior to management review conduct a thorough check on the working papers.</p> <p>Develop industry knowledge to complement functional skills.</p> <p>Compliance testing, including system work through.</p> <p>The audit of the client’s statutory records, internal controls and consolidated accounts.</p> <p>Attending stock counts and the follow up of the counts.</p> <p>Participates in the pre engagement planning, with team members and client staff when needed. Discuss client’s needs, expectations, team roles, budgets and other things necessary to carry out the engagement.</p> <p>Understand the client’s business, products, performance and accounting policies.</p> <p>Adhere to the KPMG code of conduct and all KPMG risk management policies and procedures.</p> <p>Perform effective wrap-up of engagement, assisting manager or partner after leaving the field, clearing all review notes, assisting manager with report issuance, concurring review process, placing files to disks or network and complying with document retention policy, binding and filing work papers in the office.</p> <h4>Profile</h4> <p><strong>Education requirements:</strong></p> <ul> <li>Bachelor in Commerce or completed A levels or equivalent</li> <li>ACCA - should have completed a minimum of 9 papers (F1-F9)</li> <li>CPA – complete 2 papers</li> <li>ICAEW – complete professional stage</li> </ul> <p><strong>Work experience requirements:</strong></p> <ul> <li>2 years to 3 years and above post graduate experience</li> <li>Knowledge in accounting concepts</li> <li>Computer literacy</li> </ul> <p><strong>Knowledge / Technical skills</strong></p> <ul> <li>Strong analytical skills</li> <li>Customer focus</li> <li>Mentors new team members</li> <li>Linguistic skills</li> <li>Good communication skills in English (reading, writing and speaking)</li> <li>Arabic would be an advantage</li> </ul> <p><strong>Language skills</strong></p> <ul> <li>English – speaking: fluent, reading: fluent, writing: fluent, listening: fluent</li> <li>Arabic – speaking: fluent, reading: fluent, writing: fluent, listening: fluent</li> </ul> <p><strong>Interpersonal skills</strong></p> <ul> <li>Proactive and independent person, with ability to initiate tasks independently</li> <li>Researching skills - identifies, documents and shares knowledge that might be useful to others</li> <li>Excellent analytical skills - identifies ways to analyze information quickly and efficiently</li> <li>Proficient problem solver - suggests innovative and creative solutions to problems</li> <li>Effective communicator</li> </ul> <h4>Additional remarks</h4> <p>Please keep in mind that duties and responsibilities associated with a particular role may change from time to time, and that individual situations and one’s specific role or job description may vary from the information contained in these job descriptions.</p></p><p></p>

<p><h4>Major duties and responsibilities</h4> <p>Overall responsible for the audit as an in charge for medium and small clients. In case of large clients, act as semi senior.</p> <p>Mentoring of assistant, associate, trainees and assist them with the office orientation.</p> <p>Involved in planning and strategy of the audit.</p> <p>Monitoring budgets of the engagements.</p> <p>Reporting including annual financial statements, management letters, key features memoranda, etc.</p> <p>Ensuring that all review notes are cleared.</p> <p>Analytical review of full financial statements.</p> <p>Consolidations (specific high risk areas).</p> <p>Follow through to finalization.</p> <p>Audit administration.</p> <p>Client relations – interaction with client staff.</p> <p>Preparation and updating of system documentation.</p> <p>Preparation / completion of general file documents.</p> <p>Analytical review (AR) of financial statements.</p> <p>Specifically focused on audit of key financial statement captions, e.g.</p> <ul> <li>Accounts payable (AP).</li> <li>Accounts receivable, excluding the evaluation of the provision for doubtful debts.</li> <li>Fixed assets, excluding the assessment of capital work in progress and fixed policies when these audits are complex and more risky.</li> <li>Inventory, including the evaluation of the obsolescence provision.</li> <li>Investments, excluding complex financial instruments.</li> </ul> <p>Coaching, review and delegation of work performed by team members and ensure that the engagement reviews are completed within the given time.</p> <p>Updating of system documentation.</p> <p>Clearing review notes raised by the job in charge and managers. Prior to management review conduct a thorough check on the working papers.</p> <p>Develop industry knowledge to complement functional skills.</p> <p>Compliance testing, including system work through.</p> <p>The audit of the client’s statutory records, internal controls and consolidated accounts.</p> <p>Attending stock counts and the follow up of the counts.</p> <p>Participates in the pre engagement planning, with team members and client staff when needed. Discuss client’s needs, expectations, team roles, budgets and other things necessary to carry out the engagement.</p> <p>Understand the clients business, products, performance and accounting policies.</p> <p>Adhere to the KPMG code of conduct and all KPMG risk management policies and procedures.</p> <p>Perform effective wrap-up of engagement, assisting manager/partner after leaving the field, clearing all review notes, assisting manager with report issuance/concurring review process, placing files to disks/network and complying with document retention policy, binding and filing work papers in the office.</p> <h4>Profile</h4> <p><strong>Education requirements:</strong></p> <ul> <li>Bachelor in Commerce or completed A levels or equivalent.</li> <li>ACCA - should have completed a minimum of 9 papers (F1-F9).</li> <li>CPA – complete 2 papers.</li> <li>ICAEW – complete professional stage.</li> </ul> <p><strong>Work experience requirements:</strong></p> <ul> <li>2 years to 3 years and above post graduate experience.</li> <li>Knowledge in accounting concepts.</li> <li>Computer literacy.</li> </ul> <p><strong>Knowledge / Technical skills</strong></p> <ul> <li>Strong analytical skills.</li> <li>Customer focus.</li> <li>Mentors new team members.</li> <li>Linguistic skills.</li> <li>Good communication skills in English (reading, writing and speaking).</li> <li>Arabic would be an advantage.</li> </ul> <p><strong>Language skills</strong></p> <ul> <li>English – speaking: fluent, reading: fluent, writing: fluent, listening: fluent.</li> <li>Arabic – speaking: fluent, reading: fluent, writing: fluent, listening: fluent.</li> </ul> <p><strong>Interpersonal skills</strong></p> <ul> <li>Proactive and independent person, with ability to initiate tasks independently.</li> <li>Researching skills - identifies, documents and shares knowledge that might be useful to others.</li> <li>Excellent analytical skills - identifies ways to analyze information quickly and efficiently.</li> <li>Proficient problem solver - suggests innovative and creative solutions to problems.</li> <li>Effective communicator.</li> </ul> <h4>Additional remarks</h4> <p>Please keep in mind that duties and responsibilities associated with a particular role may change from time to time, and that individual situations and one’s specific role or job description may vary from the information contained in these job descriptions.</p></p><p></p>

<p><h4>Major duties and responsibilities</h4> <p>Overall responsible for the audit as an in charge for medium and small clients. In case of large clients, act as semi senior.</p> <p>Mentoring of assistant, associate, trainees and assist them with the office orientation.</p> <p>Involved in planning and strategy of the audit.</p> <p>Monitoring budgets of the engagements.</p> <p>Reporting including annual financial statements, management letters, key features memoranda, etc.</p> <p>Ensuring that all review notes are cleared.</p> <p>Analytical review of full financial statements.</p> <p>Consolidations (specific high risk areas).</p> <p>Follow through to finalization.</p> <p>Audit administration.</p> <p>Client relations – interaction with client staff.</p> <p>Preparation and updating of system documentation.</p> <p>Preparation / completion of general file documents.</p> <p>Analytical review (AR) of financial statements.</p> <p>Specifically focused on audit of key financial statement captions, e.g.</p> <ul> <li>Accounts payable (AP).</li> <li>Accounts receivable, excluding the evaluation of the provision for doubtful debts.</li> <li>Fixed assets, excluding the assessment of capital work in progress and fixed policies when these audits are complex and more risky.</li> <li>Inventory, including the evaluation of the obsolescence provision.</li> <li>Investments, excluding complex financial instruments.</li> </ul> <p>Coaching, review and delegation of work performed by team members and ensure that the engagement reviews are completed within the given time.</p> <p>Updating of system documentation.</p> <p>Clearing review notes raised by the job in charge and managers. Prior to management review conduct a thorough check on the working papers.</p> <p>Develop industry knowledge to complement functional skills.</p> <p>Compliance testing, including system work through.</p> <p>The audit of the client’s statutory records, internal controls and consolidated accounts.</p> <p>Attending stock counts and the follow up of the counts.</p> <p>Participates in the pre engagement planning, with team members and client staff when needed. Discuss client’s needs, expectations, team roles, budgets and other things necessary to carry out the engagement.</p> <p>Understand the clients business, products, performance and accounting policies.</p> <p>Adhere to the KPMG code of conduct and all KPMG risk management policies and procedures.</p> <p>Perform effective wrap-up of engagement, assisting manager/partner after leaving the field, clearing all review notes, assisting manager with report issuance/concurring review process, placing files to disks/network and complying with document retention policy, binding and filing work papers in the office.</p> <h4>Profile</h4> <p><strong>Education requirements:</strong></p> <ul> <li>Bachelor in Commerce or completed A levels or equivalent.</li> <li>ACCA - should have completed a minimum of 9 papers (F1-F9).</li> <li>CPA – complete 2 papers.</li> <li>ICAEW – complete professional stage.</li> </ul> <p><strong>Work experience requirements:</strong></p> <ul> <li>2 years to 3 years and above post graduate experience.</li> <li>Knowledge in accounting concepts.</li> <li>Computer literacy.</li> </ul> <p><strong>Knowledge / Technical skills</strong></p> <ul> <li>Strong analytical skills.</li> <li>Customer focus.</li> <li>Mentors new team members.</li> <li>Linguistic skills.</li> <li>Good communication skills in English (reading, writing and speaking).</li> <li>Arabic would be an advantage.</li> </ul> <p><strong>Language skills</strong></p> <ul> <li>English – speaking: fluent, reading: fluent, writing: fluent, listening: fluent.</li> <li>Arabic – speaking: fluent, reading: fluent, writing: fluent, listening: fluent.</li> </ul> <p><strong>Interpersonal skills</strong></p> <ul> <li>Proactive and independent person, with ability to initiate tasks independently.</li> <li>Researching skills - identifies, documents and shares knowledge that might be useful to others.</li> <li>Excellent analytical skills - identifies ways to analyze information quickly and efficiently.</li> <li>Proficient problem solver - suggests innovative and creative solutions to problems.</li> <li>Effective communicator.</li> </ul> <h4>Additional remarks</h4> <p>Please keep in mind that duties and responsibilities associated with a particular role may change from time to time, and that individual situations and one’s specific role or job description may vary from the information contained in these job descriptions.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>LIEU&nbsp;: Neuilly sur Seine</p><br><p>Date&nbsp;: Janvier 2027</p><br><p>DUREE&nbsp;: 6 mois</p><br><p>Chanel est une entreprise indépendante qui croit en la liberté de la création, cultive le potentiel humain et s’engage activement pour avoir un impact positif dans le monde.</p><br><p>L'activité Parfums Beauté affirme sa singularité à travers une promesse : celle de révéler la beauté de chaque femme dans ce qu'elle a de plus singulier à travers son Parfum, son Maquillage et ses produits de Soin.&nbsp;</p><br><p>Au sein de la Direction Stratégie Produit, Marketing &amp; Communication, vous prenez part au déploiement merchandising 360° des campagnes MUP, de la stratégie à l’activation en point de vente, en développant les assets clés au service de l’expérience client et de la désirabilité de la marque sur l’ensemble des réseaux de distribution dans le monde (Boutiques, Department Stores, Chains, Travel Retail…). Rattaché.e à un.e Chef.fe de Projet Merchandising vous participez à la réflexion sur les concepts merch et à leur développement conformément aux orientations stratégiques de votre Axe et de la Maison.</p><br><p>VOTRE IMPACT CHEZ CHANEL</p><br><p>Véritable coordinateur(trice) marketing, vous accompagnez le Chef de Projet sur le pilotage du 360 et le développement des assets merchandising (PLV, Visuel Merchandising, Transparencies, Event, Trade, Film POS…) pour chaque activation de campagne MUP dans le monde.</p><br><ul><li><p>Vous participez à la production de l'ensemble des documents nécessaires au développement et déploiement opérationnel des campagnes (briefs, création de références, books de guidelines de campagne…).</p><br></li><li><p>Vous êtes garant(e) du respect et de la cohérence de la stratégie business et de l’image, des délais, budgets, besoins régionaux, et enjeux RSE, jusqu’à l’implémentation marché.</p><br></li><li><p>Vous collaborez avec tous les acteurs projets campagne (Marketing Produit, Direction Artistique, Achats, Editions, Business Développement, Prévisions, Supply, Régions…).</p><br></li><li><p>Vous établissez les planogrammes (IWD), et les éléments nécessaires aux adaptations locales.</p><br></li></ul><p>Coordination &amp; Go to market :</p><br><ul><li><p>Vous assurez, en partenariat avec le chef de projet, la coordination et le go to market en lien avec les campagnes développées et le pôle merchandising.</p><br></li><li><p>Vous assurez une veille concurrentielle dynamique (best/worse practices) ainsi qu'une étude des besoins marchés.</p><br></li><li><p>Vous concevez les supports d'information merchandising et assurez leur communication interne.</p><br></li><li><p>Vous planifiez, coordonnez les instances de pilotage de projet (comité de suivi…) de l’organisation à la rédaction et envoi des comptes-rendus.</p><br></li><li><p>Vous organisez et préparez les présentations pour les instances stratégiques (plans marketing...).</p><br></li><li><p>Vous réalisez les études quali/quanti et les interrogation marchés nécessaires.</p><br></li><li><p>Interlocuteur privilégié des marchés, vous les accompagnez sur leur déploiement merch instore au travers de monthly call (organisation, rédaction, compte rendus…).</p><br></li></ul><p>CE QUE VOUS APPORTEREZ</p><br><ul><li><p>De formation supérieure type école de commerce, vous recherchez un stage de fin d’études et avez une première expérience (6 mois) en gestion de projet ou merchandising.</p><br></li><li><p>En interface de plusieurs métiers et dans un environnement complexe, vous êtes un(e) bon(ne) team player, communiquant(e) et êtes reconnu(e) pour vos qualités relationnelles.</p><br></li><li><p>Expert(e) de la gestion de projet, vous avez un grand sens de l’organisation, de la rigueur, du détail et des priorités.</p><br></li><li><p>Vous maitrisez parfaitement français et anglais (oral et écrit).</p><br></li><li><p>La maîtrise du vocabulaire et des logiciels merchandising est un plus (IWD, Illustrator, SAP…).</p><br></li></ul><p>CE QUI VOUS ENTHOUSIASME ET CE QUE CHANEL PEUT VOUS OFFRIR</p><br><p>Tout au long de votre expérience, vous serez immergé(e) dans un environnement dynamique, innovant et apprenant&nbsp;; où la création et l’humain sont au cœur des préoccupations.</p><br><p>Vous rejoignez une activité singulière, aux méthodes et procédés uniques – qu’ils soient créatifs, de développement ou d’industrialisation – et évoluez aux côtés d’une diversité d’experts au savoir-faire reconnus.</p><br><p>Chez CHANEL, nous nous attachons à promouvoir une culture inclusive qui favorise l’épanouissement personnel et contribue au progrès collectif. Nous sommes convaincus que le caractère unique de chaque individu contribue à la diversité, la complémentarité et l’efficacité de nos équipes. Nous encourageons vivement votre candidature, car nous apprécions la perspective, l’expérience et le potentiel que vous pourriez apporter à CHANEL.</p><br><p>De la singularité de chacun naît la richesse de nos équipes. CHANEL valorise la diversité sous toutes ses formes.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>CHANEL</b></p><br><p>Chanel est une entreprise indépendante qui croit en la liberté de la création, cultive le potentiel humain et s’engage activement pour avoir un impact positif dans le monde.</p><br><p>L'activité Parfums Beauté affirme sa singularité à travers une promesse : celle de révéler la beauté de chaque femme dans ce qu'elle a de plus singulier à travers son Parfum, son Maquillage et ses produits de Soin.&nbsp;&nbsp;</p><br><p>Au sein de l’équipe e-Business Parfums Beauté Internationale, et sous la responsabilité des Chefs de Projet e-Retail Senior, vous participez au lancement des campagnes de la Maison CHANEL sur tous les sites e-Retail à l'échelle mondiale (Sephora.com, Macys.com, Marionnaud.fr, Douglas.com…)</p><br><p><b>VOTRE IMPACT CHEZ CHANEL&nbsp;</b></p><br><p><b>Lancement de campagnes :</b></p><br><ul><li>Coordination de la livraison des éléments de campagne pour nos e-Retailers, en collaboration avec les équipes Marketing, Direction Artistique, Social Media et CRM.</li><li>Construction des Toolkits à destination des régions pour assurer d'une Expérience Client Omnicanale optimale, avec une attention particulière à l’image de marque.</li><li>Mise à jour régulière du catalogue de nouveautés à destination des régions (envoi des éléments nécessaire à la création des fiches produits, gestion de l’espace marque CHANEL).</li></ul><p><b>Benchmarks et reportings : </b></p><br><ul><li>Veille sur la mise en ligne des lancements Parfums, Maquillage et Soin de la Maison sur les sites des distributeurs agréés (100+ retailers à suivre), analyse de la visibilité et de la conformité des mises en avant (ex.: homepage, bannières, posts Social Media…).</li><li>Réalisation de reportings d’activité mensuels synthétiques à destination des équipes e-Retail et Marketing.</li><li>Contrôle de la qualité des sites de nos détaillants en ligne et leur conformité avec l'image de marque.</li><li>Veille concurrentielle sur les lancements des acteurs majeurs du luxe et de la beauté ainsi que sur l'actualité du secteur.</li></ul><p><b>Contact privilégié des régions :</b></p><br><ul><li>Soutien opérationnel aux régions dans leur adaptation locale des campagnes :</li></ul><ul><li>Coordination entre les régions et l'agence média pour fournir les films de lancement,</li><li>Mise à disposition des textes de Marque,</li><li>Livraison des visuels produits et soutien technique sur les outils PIM/DAM,</li><li>Validation des comptes Social Media de nos partenaires avec les équipes internes dédiées.</li></ul><p>Poste évolutif : les missions et le périmètre pourront évoluer en fonction du profil et de la progression du stagiaire.</p><br><p><b>CE QUE VOUS APPORTEREZ&nbsp;</b></p><br><ul><li>De formation supérieure (école de commerce ou université), vous disposez idéalement d’une première expérience en marketing ou en digital.</li><li>Dynamique, curieux.se et autonome, vous êtes reconnu.e pour votre organisation et votre rigueur, votre esprit d'équipe ainsi que pour votre aisance relationnelle.</li><li>Doté.e d’un bon sens de la gestion de projet, vous savez prioriser efficacement vos missions.</li><li>Vous parlez anglais couramment et maîtrisez le Pack Office.</li><li>Une sensibilité à l’univers du luxe, au marché des cosmétiques ainsi qu’un intérêt marqué pour le digital seront des atouts pour réussir dans cette mission.</li><li>Vous faites preuve de curiosité pour l’univers digital, les réseaux sociaux, les lancements produits et le secteur du retail et du luxe.</li><li>Attentif.ve à l’expérience client, vous démontrez une orientation business et une bonne compréhension des enjeux d’image de marque.</li></ul><p><b>CE QUI VOUS ENTHOUSIASME ET Ce que CHANEL peut vous offrir&nbsp; </b></p><br><p>Tout au long de votre expérience, vous serez immergé(e) dans un environnement dynamique, innovant et apprenant ; où la création et l’humain sont au cœur des préoccupations.</p><br><p>Vous rejoignez une activité singulière, aux méthodes et procédés uniques – qu’ils soient créatifs, de développement ou d’industrialisation – et évoluez aux côtés d’une diversité d’experts au savoir-faire reconnus.</p><br><p>Chez CHANEL, nous nous attachons à promouvoir une culture inclusive qui favorise l’épanouissement personnel et contribue au progrès collectif. Nous sommes convaincus que le caractère unique de chaque individu contribue à la diversité, la complémentarité et l’efficacité de nos équipes. Nous encourageons vivement votre candidature, car nous apprécions la perspective, l’expérience et le potentiel que vous pourriez apporter à CHANEL.&nbsp;</p><br><p><b>De la singularité de chacun naît la richesse de nos équipes. CHANEL valorise la diversité sous toutes ses formes.</b></p><br> </div>

<p><h4>Major duties and responsibilities</h4> <p>Overall responsible for the audit as an in charge for medium and small clients. In case of large clients, act as semi senior.</p> <p>Mentoring of assistant, associate, trainees and assist them with the office orientation.</p> <p>Involved in planning and strategy of the audit.</p> <p>Monitoring budgets of the engagements.</p> <p>Reporting including annual financial statements, management letters, key features memoranda, etc.</p> <p>Ensuring that all review notes are cleared.</p> <p>Analytical review of full financial statements.</p> <p>Consolidations (specific high risk areas).</p> <p>Follow through to finalization.</p> <p>Audit administration.</p> <p>Client relations – interaction with client staff.</p> <p>Preparation and updating of system documentation.</p> <p>Preparation and completion of general file documents.</p> <p>Analytical review (AR) of financial statements.</p> <p>Specifically focused on audit of key financial statement captions, e.g.</p> <ul> <li>Accounts payable (AP)</li> <li>Accounts receivable, excluding the evaluation of the provision for doubtful debts</li> <li>Fixed assets, excluding the assessment of capital work in progress and fixed policies when these audits are complex and more risky</li> <li>Inventory, including the evaluation of the obsolescence provision</li> <li>Investments, excluding complex financial instruments</li> </ul> <p>Coaching, review and delegation of work performed by team members and ensure that the engagement reviews are completed within the given time.</p> <p>Updating of system documentation.</p> <p>Clearing review notes raised by the job in charge and managers. Prior to management review conduct a thorough check on the working papers.</p> <p>Develop industry knowledge to complement functional skills.</p> <p>Compliance testing, including system work through.</p> <p>The audit of the client’s statutory records, internal controls and consolidated accounts.</p> <p>Attending stock counts and the follow up of the counts.</p> <p>Participates in the pre engagement planning, with team members and client staff when needed. Discuss client’s needs, expectations, team roles, budgets and other things necessary to carry out the engagement.</p> <p>Understand the client’s business, products, performance and accounting policies.</p> <p>Adhere to the KPMG code of conduct and all KPMG risk management policies and procedures.</p> <p>Perform effective wrap-up of engagement, assisting manager or partner after leaving the field, clearing all review notes, assisting manager with report issuance, concurring review process, placing files to disks or network and complying with document retention policy, binding and filing work papers in the office.</p> <h4>Profile</h4> <p><strong>Education requirements:</strong></p> <ul> <li>Bachelor in Commerce or completed A levels or equivalent</li> <li>ACCA - should have completed a minimum of 9 papers (F1-F9)</li> <li>CPA – complete 2 papers</li> <li>ICAEW – complete professional stage</li> </ul> <p><strong>Work experience requirements:</strong></p> <ul> <li>2 years to 3 years and above post graduate experience</li> <li>Knowledge in accounting concepts</li> <li>Computer literacy</li> </ul> <p><strong>Knowledge / Technical skills</strong></p> <ul> <li>Strong analytical skills</li> <li>Customer focus</li> <li>Mentors new team members</li> <li>Linguistic skills</li> <li>Good communication skills in English (reading, writing and speaking)</li> <li>Arabic would be an advantage</li> </ul> <p><strong>Language skills</strong></p> <ul> <li>English – speaking: fluent, reading: fluent, writing: fluent, listening: fluent</li> <li>Arabic – speaking: fluent, reading: fluent, writing: fluent, listening: fluent</li> </ul> <p><strong>Interpersonal skills</strong></p> <ul> <li>Proactive and independent person, with ability to initiate tasks independently</li> <li>Researching skills - identifies, documents and shares knowledge that might be useful to others</li> <li>Excellent analytical skills - identifies ways to analyze information quickly and efficiently</li> <li>Proficient problem solver - suggests innovative and creative solutions to problems</li> <li>Effective communicator</li> </ul> <h4>Additional remarks</h4> <p>Please keep in mind that duties and responsibilities associated with a particular role may change from time to time, and that individual situations and one’s specific role or job description may vary from the information contained in these job descriptions.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br> You’ll be the frontline voice of the company, responsible for:</p> <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> <p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p> <h4>What you’ll own</h4> <p><strong>Customer interaction & issue resolution</strong></p> <ul> <li>Handle 50–100 daily support tickets using platforms like:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <li>Respond via:</li> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <li>Aim for first-contact resolution (FCR)</li> <li>Escalate complex issues to Tier 2 or technical teams</li> </ul> <p><strong>Ticket & SLA management</strong></p> <ul> <li>Prioritize tickets based on urgency and SLA requirements</li> <li>Track and manage open cases to ensure timely resolution</li> <li>Document all interactions clearly in the system</li> <li>Maintain organized and complete ticket records</li> </ul> <p><strong>Knowledge base & efficiency</strong></p> <ul> <li>Update internal knowledge bases and FAQs</li> <li>Create and improve:</li> <ul> <li>Response templates</li> <li>Macros</li> </ul> <li>Help reduce repetitive tickets through better documentation</li> </ul> <p><strong>Customer experience & feedback</strong></p> <ul> <li>Communicate with empathy and professionalism</li> <li>Capture customer feedback (CSAT, NPS)</li> <li>Identify recurring issues and flag trends</li> <li>Escalate negative experiences for quick resolution</li> </ul> <p><strong>Collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <li>Provide insights to improve customer experience and product quality</li> </ul> <p><strong>Compliance & quality</strong></p> <ul> <li>Ensure compliance with:</li> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <li>Maintain confidentiality when handling customer data</li> <li>Follow quality standards for all interactions</li> </ul> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <ul> <li>1–2+ years in:</li> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <li>Experience using at least one platform:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> </ul> <p><strong>Skills</strong></p> <ul> <li>Strong typing and multitasking ability</li> <li>Excellent written and verbal English</li> <li>Proficiency with:</li> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <li>Ability to manage multiple tickets and priorities simultaneously</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> <p>In short:<br> You ensure every customer interaction ends with clarity, professionalism, and resolution.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br> You’ll be the frontline voice of the company, responsible for:</p> <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> <p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p> <h4>What you’ll own</h4> <p><strong>Customer interaction & issue resolution</strong></p> <ul> <li>Handle 50–100 daily support tickets using platforms like:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <li>Respond via:</li> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <li>Aim for first-contact resolution (FCR)</li> <li>Escalate complex issues to Tier 2 or technical teams</li> </ul> <p><strong>Ticket & SLA management</strong></p> <ul> <li>Prioritize tickets based on urgency and SLA requirements</li> <li>Track and manage open cases to ensure timely resolution</li> <li>Document all interactions clearly in the system</li> <li>Maintain organized and complete ticket records</li> </ul> <p><strong>Knowledge base & efficiency</strong></p> <ul> <li>Update internal knowledge bases and FAQs</li> <li>Create and improve:</li> <ul> <li>Response templates</li> <li>Macros</li> </ul> <li>Help reduce repetitive tickets through better documentation</li> </ul> <p><strong>Customer experience & feedback</strong></p> <ul> <li>Communicate with empathy and professionalism</li> <li>Capture customer feedback (CSAT, NPS)</li> <li>Identify recurring issues and flag trends</li> <li>Escalate negative experiences for quick resolution</li> </ul> <p><strong>Collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <li>Provide insights to improve customer experience and product quality</li> </ul> <p><strong>Compliance & quality</strong></p> <ul> <li>Ensure compliance with:</li> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <li>Maintain confidentiality when handling customer data</li> <li>Follow quality standards for all interactions</li> </ul> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <ul> <li>1–2+ years in:</li> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <li>Experience using at least one platform:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> </ul> <p><strong>Skills</strong></p> <ul> <li>Strong typing and multitasking ability</li> <li>Excellent written and verbal English</li> <li>Proficiency with:</li> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <li>Ability to manage multiple tickets and priorities simultaneously</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> <p>In short:<br> You ensure every customer interaction ends with clarity, professionalism, and resolution.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>