وظائف كول سنتر في سلطنة عمان

<p>Role Overview: Revenue Operations is a newly established team within the Customer department. The Revenue Operations team will be a champion for the customer and will play a key role in day-of-departure operations. The Revenue Operations team will support flight disruptions, flight schedule changes, and cancellations to ensure passengers are supported and are rebooked to minimize any impact. This role requires high level coordination with various teams such as IOCC, Ground Operations, Contact Centre, Sales, and any other team concerned to facilitate any situation of irregular operations (IROPS). In addition, this role includes but is not limited to supporting other functions within the commercial department such as Call Centre Support operations, Recovering Online Error booking transactions and assisting with Customer Care complaints. Key Responsibilities: Monitor flight disruptions information from IOCC/Network Planning and proactively coordinate with the department concerned to reduce the disruptions on the affected passengers. Push flight status communication with passengers regarding delays, cancellations, via SMS/email/WhatsApp, and/or any other form of communication available. Coordinate with the airport and/or call center team to process passenger rebooking s, cancellations, and refunds. Maintain accurate records of passenger handling during disruptions for audits, compensation claims, and reporting. Utilize airline systems (Radixx, iPort, Tamima, Zoho etc.) to manage the assigned tasks. Support other commercial functions such as Call Centre &amp; Customer Care with tasks such as (Online Errors, Refunds, INAD Bookings, Outstation Airport Support, Processing complaints).</p><p><strong>Desired Candidate Profile</strong></p><p>Experience Minimum 3 years experience working in a Call Centre, airline airport operations, or airline customer service environments. Ability to work under pressure and manage stressful situations with professionalism. Ability to problem-solve Able to work independently with minimal supervision Excellent communication skills verbal and written. Proficiency with airline passenger service systems (Radixx, iPort, etc.) Ability to work 24/7 shifts including weekends and public holidays. Academic certification is an advantage.</p>

<p>Role Overview: Revenue Operations is a newly established team within the Customer department. The Revenue Operations team will be a champion for the customer and will play a key role in day-of-departure operations. The Revenue Operations team will support flight disruptions, flight schedule changes, and cancellations to ensure passengers are supported and are rebooked to minimize any impact. This role requires high level coordination with various teams such as IOCC, Ground Operations, Contact Centre, Sales, and any other team concerned to facilitate any situation of irregular operations (IROPS). In addition, this role includes but is not limited to supporting other functions within the commercial department such as Call Centre Support operations, Recovering Online Error booking transactions and assisting with Customer Care complaints.</p><p>Key Responsibilities:</p><ul><li>Monitor flight disruptions information from IOCC/Network Planning and proactively coordinate with the department concerned to reduce the disruptions on the affected passengers.</li><li>Push flight status communication with passengers regarding delays, cancellations, via SMS/email/WhatsApp, and/or any other form of communication available.</li><li>Coordinate with the airport and/or call center team to process passenger rebooking s, cancellations, and refunds.</li><li>Maintain accurate records of passenger handling during disruptions for audits, compensation claims, and reporting.</li><li>Utilize airline systems (Radixx, iPort, Tamima, Zoho etc.) to manage the assigned tasks.</li><li>Support other commercial functions such as Call Centre &amp; Customer Care with tasks such as (Online Errors, Refunds, INAD Bookings, Outstation Airport Support, Processing complaints).</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Experience Minimum 3 years experience working in a Call Centre, airline airport operations, or airline customer service environments.</p><ul><li>Ability to work under pressure and manage stressful situations with professionalism.</li><li>Ability to problem-solve</li><li>Able to work independently with minimal supervision</li><li>Excellent communication skills verbal and written.</li><li>Proficiency with airline passenger service systems (Radixx, iPort, etc.)</li><li>Ability to work 24/7 shifts including weekends and public holidays.</li><li>Academic certification is an advantage.</li></ul>

<p>Role Overview: Revenue Operations is a newly established team within the Customer department. The Revenue Operations team will be a champion for the customer and will play a key role in day-of-departure operations. The Revenue Operations team will support flight disruptions, flight schedule changes, and cancellations to ensure passengers are supported and are rebooked to minimize any impact. This role requires high level coordination with various teams such as IOCC, Ground Operations, Contact Centre, Sales, and any other team concerned to facilitate any situation of irregular operations (IROPS). In addition, this role includes but is not limited to supporting other functions within the commercial department such as Call Centre Support operations, Recovering Online Error booking transactions and assisting with Customer Care complaints.</p><p>Key Responsibilities:</p><ul><li>Monitor flight disruptions information from IOCC/Network Planning and proactively coordinate with the department concerned to reduce the disruptions on the affected passengers.</li><li>Push flight status communication with passengers regarding delays, cancellations, via SMS/email/WhatsApp, and/or any other form of communication available.</li><li>Coordinate with the airport and/or call center team to process passenger rebooking s, cancellations, and refunds.</li><li>Maintain accurate records of passenger handling during disruptions for audits, compensation claims, and reporting.</li><li>Utilize airline systems (Radixx, iPort, Tamima, Zoho etc.) to manage the assigned tasks.</li><li>Support other commercial functions such as Call Centre &amp; Customer Care with tasks such as (Online Errors, Refunds, INAD Bookings, Outstation Airport Support, Processing complaints).</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Ability to work under pressure and manage stressful situations with professionalism. Ability to problem-solve Able to work independently with minimal supervision Excellent communication skills verbal and written. Proficiency with airline passenger service systems (Radixx, iPort, etc.) Ability to work 24/7 shifts including weekends and public holidays. Academic certification is an advantage.</p>

<p> <strong>Job Purpose:</strong> </p> <p>The Call Center Agent provides exceptional customer service by handling inbound and outbound calls. He/ She serves as the first point of contact for valued clients, assisting with a wide range of banking inquiries and transactions, and contributes to the Bank s reputation and overall client satisfaction.</p> <p> </p> <p> <strong>Key Accountabilities:</strong> </p> <ul> <li>Handles incoming calls from clients professionally and efficiently, addresses banking-related queries, concerns, and requests.</li> <li>Initiates outbound calls to clients as required, including follow-ups, survey responses, and provides information on our banking products and services.</li> <li>Accurately documents client interactions, ensures that all information is recorded and maintained in our customer database system.</li> <li>Promotes and cross-sells our bank's products and services to meet individual and team targets.</li> <li>Assists clients with account inquiries, Loan, and transactions financial inquiries.</li> <li>Provides comprehensive information about banking policies, procedures, and regulatory requirements.</li> <li>Resolves client issues and complaints in a timely and satisfactory manner, escalates when necessary to the appropriate department.</li> <li>Stays up to date on industry trends and changes in banking regulations to provide clients with accurate information.</li> <li>Maintains a high level of professionalism, courtesy, and empathy in all client interactions.</li> <li>Collaborates with team members to ensure the smooth operation of the call center and achieve team goals.</li> </ul><p><strong>Desired Candidate Profile</strong></p><p> <strong>Qualifications and Experience:</strong> </p> <ul> <li>University/College Diploma in Business Management or Business Administration (Marketing or Management Minor)</li> <li>Fresh graduate with 0 years of registered work experience.</li> <li>Awareness of banking products, services, and procedures.</li> <li>Familiarity with Customer Relationship Management (CRM) software is an advantage.</li> <li>Proficient verbal and written communication skills in English and Arabic.</li> <li>Ability to adapt to a fast-paced, dynamic work environment.</li> <li>Strong problem-solving skill.</li> <li>High attention to detail and accuracy in data entry.</li> <li>Customer-centric mindset with a strong focus on client satisfaction.</li> <li>Willingness to work on flexible hours, including evenings, night shifts, and weekends.</li> </ul> <p> </p> <p><br></p>

<p><strong>Job Purpose:</strong> </p> <p>The Call Center Agent provides exceptional customer service by handling inbound and outbound calls. He/ She serves as the first point of contact for valued clients, assisting with a wide range of banking inquiries and transactions, and contributes to the Bank s reputation and overall client satisfaction.</p> <p> </p> <p> <strong>Key Accountabilities:</strong> </p> <ul> <li>Handles incoming calls from clients professionally and efficiently, addresses banking-related queries, concerns, and requests.</li> <li>Initiates outbound calls to clients as required, including follow-ups, survey responses, and provides information on our banking products and services.</li> <li>Accurately documents client interactions, ensures that all information is recorded and maintained in our customer database system.</li> <li>Promotes and cross-sells our bank's products and services to meet individual and team targets.</li> <li>Assists clients with account inquiries, Loan, and transactions financial inquiries.</li> <li>Provides comprehensive information about banking policies, procedures, and regulatory requirements.</li> <li>Resolves client issues and complaints in a timely and satisfactory manner, escalates when necessary to the appropriate department.</li> <li>Stays up to date on industry trends and changes in banking regulations to provide clients with accurate information.</li> <li>Maintains a high level of professionalism, courtesy, and empathy in all client interactions.</li> <li>Collaborates with team members to ensure the smooth operation of the call center and achieve team goals.</li> </ul><p><strong>Desired Candidate Profile</strong></p><p> <strong>Qualifications and Experience:</strong> </p> <ul> <li>University/College Diploma in Business Management or Business Administration (Marketing or Management Minor)</li> <li>Fresh graduate with 0 years of registered work experience.</li> <li>Awareness of banking products, services, and procedures.</li> <li>Familiarity with Customer Relationship Management (CRM) software is an advantage.</li> <li>Proficient verbal and written communication skills in English and Arabic.</li> <li>Ability to adapt to a fast-paced, dynamic work environment.</li> <li>Strong problem-solving skill.</li> <li>High attention to detail and accuracy in data entry.</li> <li>Customer-centric mindset with a strong focus on client satisfaction.</li> <li>Willingness to work on flexible hours, including evenings, night shifts, and weekends.</li> </ul> <p> </p> <p> <strong>Note:This role is based in Muscat; therefore, priority will be given to candidates who reside in Muscat. Applicants from other regions will be considered only if a sufficient number of qualified candidates from Muscat are not available.</strong> </p>

<ul><li><p>Handle inbound and outbound customer calls.</p></li><li><p>Respond to customer emails and approved digital channels.</p></li><li><p>Identify and understand customer issues.</p></li><li><p>Perform first-level troubleshooting.</p></li><li><p>Create and update incidents/service requests in BMC Helix.</p></li><li><p>Categorize and prioritize tickets correctly.</p></li><li><p>Follow approved troubleshooting procedures and knowledge articles.</p></li><li><p>Escalate unresolved issues to appropriate support groups.</p></li><li><p>Maintain accurate ticket documentation.</p></li><li><p>Follow call scripts and security procedures.</p></li><li><p>Meet individual and team SLA/KPI targets.</p></li><li><p>Maintain professional customer communication.</p></li><li><p>Participate in training, quality monitoring, and knowledge sessions.</p></li><li><p>Support shift operations including 8x5, 16x5 and 24x7 coverage as required.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ol><li><p><strong>Education:</strong> Diploma or bachelor’s degree preferred; IT, Computer Science, Business, Communications, or related field</p></li><li><p><strong>Experience:</strong> 1–2 years minimum in Helpdesk, Call Center, Customer Service or Technical Support</p></li><li><p><strong>English:</strong> Good written and spoken English</p></li><li><p><strong>Arabic:</strong> Excellent Arabic communication — essential for end-user support</p></li><li><p><strong>Computer Skills:</strong> Strong Windows, MS Office, browser, and general troubleshooting skills</p></li><li><p><strong>Customer Service:</strong> Strong customer-facing and telephone etiquette</p></li><li><p><strong>ITSM:</strong> Basic understanding of Incident, Request, SLA, and Escalation concepts</p></li><li><p><strong>Ticketing:</strong> Experience with ITSM/ticketing systems preferred</p></li><li><p><strong>Typing:</strong> Good typing speed and accurate data entry</p></li><li><p><strong>Shift Work:</strong> Must be willing to work 8x5, 16x5 and eventually 24x7 shifts</p></li><li><p><strong>Security:</strong> Able to follow confidentiality, access-control, and information-security procedures</p></li></ol>

<p>POSITION SUMMARY Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: high school diploma or G.E.D. equivalent.</li><li>Related Work Experience: No related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Description</span><br><span></span><p>Customer Service Officer for MN SPC - Omani National</p><br><p>As a member of Munich Re the MedNet Oman is one of the leading managed care service organizations that caters to healthcare needs. We are currently looking for an “Officer - Customer Service” who would work at all times to enhance and strengthen the relationship between the customer and MedNet using strong communication skills, empathy, identifying service and coverage gaps and bringing client feedback to MedNet, for improvement in service.</p><br><p>Your Job:</p><br><ul><li>Proactive answering Member, Provider, Broker and Insurer calls timely, efficiently and effectively.</li><li>Supporting Insurance companies on client servicing activities (regular meetings with clients to represent MedNet and to gather the client requirements / issues faced and find solutions for the client)</li><li>Collecting feedback from the client through varied channels (in-person, telephonic, email, website, surveys among others).</li><li>Strengthening the business relationship with Insurance companies and intermediaries.</li><li>Educating, strengthening and enhancing individual member relationships and experiences.</li><li>Primary channel for managing client complaints through the ticket system and maintenance of complaints record.</li><li>Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.</li><li>Ability to deliver quality outreach program with an effective reach within reasonable timelines set.</li></ul><br> <br> <span>Qualifications</span><br><span></span><p><strong>Your profile:</strong></p><br><ul><li>Bachelor’s (Medical) degree or bachelor’s degree in Paramedic.</li><li>2 years’ experience in a customer service/call center role within a hospital /medical insurance environment.</li><li>Good spoken and written communication skills (English &amp; Arabic).</li><li>Knowledge related to medical terminology.</li><li>Health Insurance industry / market knowledge would be an added advantage.</li><li>Flexibility to work on shift basis.</li><li>Quality focus and customer oriented.</li><li>Ability to handle objections raised by customers.</li></ul><p><strong>*Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.</strong></p><br><br> </div>

<p>As a member of Munich Re the MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking to hire Operations Manager who supports the General Manager in achieving company business targets by coordinating daily operational tasks, monitoring project progress, and ensuring that workflows align with company standards. This role focuses on improving service levels, facilitating cross-departmental collaboration, and assisting in project execution within the Oman market. The Operations Manager ensures smooth operation by maintaining quality standards, supporting the implementation of strategic initiatives, ensuring adherence to client TATs (Turnaround Times), SLAs (Service Level Agreements), regulatory reporting requirements, and assisting in performance monitoring across departments also required working closely with MedNet-defined HUB to ensure seamless service quality. The Operations Manager is responsible for the performance and management of Production, Medical/Pre-Authorization, Claims, Call Center, and Network departments including FWA in the Oman market.</p><h3>Your Role:</h3><ul><li>Oversee day-to-day operations, ensuring workflows, service delivery, and operational objectives are aligned with the company s strategic direction and client requirements.</li><li>Monitor and drive operational performance through KPIs, SLAs, TATs, and quality standards, identifying performance gaps and implementing appropriate improvement actions.</li><li>Lead and monitor strategic and operational projects, ensuring timelines, budgets, deliverables, and objectives are achieved, including regulatory initiatives such as Dhamani integration.</li><li>Coordinate with internal stakeholders, regulators, clients, and service providers to ensure effective project implementation, workflow readiness, and successful delivery of operational initiatives.</li><li>Ensure compliance with group policies, regulatory requirements, SLAs, and established procedures, including supporting audits and implementing corrective actions where required.</li><li>Identify and implement opportunities to improve operational efficiency, productivity, service quality, and turnaround times while reducing process redundancies.</li><li>Prepare and maintain accurate operational, client, SLA, TAT, performance, and regulatory reports to support management decision-making and business reviews.</li><li>Build effective relationships across departments and with external stakeholders, ensuring clear communication, alignment on priorities, and consistent delivery against organizational and client expectations.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in medicine, Business, or MBA.</li><li>AAPC certification would be an added advantage.</li><li>Certification in process improvement methodologies (e.g., Six Sigma) is a plus.</li><li>Large experience in managing complex operations environments, at least the last 5 years in Senior roles.</li><li>Operational track record with proven results.</li><li>Experience in managing operations through efficiency, quality, and customer experience.</li><li>Strong understanding of SLA management, client TATs, and regulatory reporting.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Calo (more </strong><strong>here</strong><strong>)</strong><p>Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.</p><br><br><p>Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals.</p><br><br><p>We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.</p><br><br><strong>Why This Role Matters</strong><p><span>We are looking for a dedicated HR Officer to join our tribe and support across all HR functions. Some of your responsibilities will include setting up company policies, ensuring these policies and procedures are being followed, and supporting the creation of onboarding plans.</span></p><br><br><span><strong>What You’ll Do</strong></span><ul><li><p><span><strong>Recruitment:&nbsp;</strong></span></p><br><br><ul><li><p><span>Occasionally assist in job postings, resume screening, and conducting interviews.</span></p><br><br></li></ul></li><li><p><span><strong>Employee Records:</strong></span></p><br><br><ul><li><p><span>Maintain and update employee records, manage onboarding processes, and handle changes in employment status.</span></p><br><br></li></ul></li><li><p><span><strong>Compliance:</strong></span></p><br><br><ul><li><p><span>Ensure adherence to Omani labor laws and handle visa and work permit processing. Process and renew visas, work permits, residence permits, and other official documents for employees.</span></p><br><br></li><li><p><span>Implement HR policies throughout the organization</span></p><br><br></li><li><p><span>Manage communications with PRO and become the vocal point for PRO and government-related matters</span></p><br><br></li></ul></li><li><p><span><strong>Employee Relations:</strong></span></p><br><br><ul><li><p><span>Address employee grievances, conduct training sessions, and manage employee benefits. Handle disciplinary issues in accordance with company policies and Omani labor laws.</span></p><br><br></li><li><p><span>Onboarding new employees, assisting, and conducting new hire orientation&nbsp;</span></p><br><br></li><li><p><span>Process employees’ queries and respond in a timely manner</span></p><br><br></li><li><p><span>Inform employees about additional benefits they’re eligible for (e.g extra vacation days) and ensure employees are satisfied in their work environment</span></p><br><br></li></ul></li><li><p><span><strong>Administrative Support:</strong></span></p><br><br><ul><li><p><span>Assist in developing and implementing HR policies and procedures. Onboard new employees, conduct new hire orientation, and manage administrative work for onboarding and off-boarding processes.</span></p><br><br></li><li><p><span>Assist with day-to-day HR Operations &amp; ensure that all employee records are up to date&nbsp;</span></p><br><br></li><li><p><span>Own admin work for operations regarding onboarding &amp; off-boarding employees</span></p><br><br></li><li><p><span>Maintain, monitor attendance system and prepare monthly reports</span></p><br><br></li><li><p><span>Create, maintain, and support HR calendar activities</span></p><br><br></li></ul></li><li><p><span><strong>Well-being Initiatives:</strong></span></p><br><br><ul><li><p><span>Create, maintain, and support HR calendar activities. Assist with day-to-day HR operations and ensure all employee records are up to date.</span></p><br><br></li><li><p><span>Develop HR solutions by collecting and analyzing information, and recommending courses of action</span></p><br><br></li><li><p><span>Supporting the leadership of the operations in creating a positive work environmen</span><span>t&nbsp;</span></p><br><br></li></ul></li></ul><span><strong>What We’re Looking For</strong></span><p><span><strong>Qualifications&nbsp;</strong></span></p><br><br><ul><li><p><span>Minimum of 1 to 3 years of previous work experience in HR with a background in HR systems and processes</span></p><br><br></li><li><p><span>Bachelor’s degree in HR or any related field</span></p><br><br></li><li><p><span><strong><em>Must be an Omani national</em></strong></span></p><br><br></li></ul><p><span><strong>Knowledge and Competency</strong></span></p><br><br><ul><li><p><span>Solid understanding of labor legislation and payroll process</span></p><br><br></li><li><p><span>Views HR as a customer experience center for employees</span></p><br><br></li><li><p><span>Strong understanding of the industry's best practices</span></p><br><br></li></ul><p><span><strong>Personality</strong></span></p><br><br><ul><li><p><span>Strong communicator with a pleasant personality</span></p><br><br></li><li><p><span>Big on empathy, and always puts themselves in other people’s shoes</span></p><br><br></li><li><p><span>Great problem-solving abilities</span></p><br><br></li></ul><span><strong>Who You Are</strong></span><p><span>The ideal candidate is someone who would be able to foster a healthy workplace by ensuring our HR procedures run smoothly at all times.</span></p><br><br><span><strong>The Hiring Journey</strong></span><ul><li><p>Screening Call with TA</p><br><br></li><li><p>Technical Interview 1 </p><br><br></li><li><p>Technical Interview 2</p><br><br></li><li><p>Culture Fit Interview</p><br><br></li><li><p>Offer</p><br><br></li></ul><strong>Ready to Join?</strong><p>If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? <strong>Yalla, let’s gooo! </strong></p><br><br> <br><br> </div>

<p> <strong>Chief Data Center and Cloud Officer</strong> </p> <p> </p> <p> <strong>ROLE OBJECTIVE </strong> </p> <p>The Chief Data Center and Cloud Officer (CDCCO) is a senior leadership position reporting directly to the CEO, responsible for defining and executing the strategic vision for the company s Data Center (DC) and Cloud services. The role combines product innovation, operational excellence, and customer-centricity to ensure the delivery of high-quality solutions that align with organizational growth objectives.</p> <p>This position oversees product management, domain architecture, performance, and operations, driving collaboration with internal teams (e.g., strategy, sales, cybersecurity) and external partners to deliver competitive, scalable, and sustainable DC and Cloud offerings.</p> <p> <strong>RESPONSIBILITIES</strong> </p> <p>Strategic Responsibilities</p> <p>1. Strategic Planning and Vision:</p> <p> Develop and execute the strategic roadmap for Data Center and Cloud services to align with the company s long-term growth objectives.</p> <p> Identify emerging trends, technologies, and customer needs to maintain a competitive edge in the GCC and international markets.</p> <p>2. Product Portfolio Management:</p> <p> Oversee the lifecycle of DC and Cloud products, from ideation and business case preparation to pricing and go-to-market strategies.</p> <p> Establish partnerships with hyperscalers and ensure their offerings complement the organization s portfolio.</p> <p>3. Profitability and Growth:</p> <p> Drive strategies to achieve sustainable growth in the Data Center and Cloud product portfolio's profitability.</p> <p> Collaborate with finance and sales teams to develop revenue forecasts, manage budgets, and optimize cost structures.</p> <p>4. Architecture and Solution Leadership:</p> <p> Guide the development of innovative, customer-centric DC and Cloud solutions tailored to specific market needs.</p> <p> Align solution design and delivery with the organization s strategic objectives and customer requirements.</p> <p>5. Strategic Alliances and Ecosystem Development:</p> <p> Build and maintain relationships with platform and capability partners to expand service offerings.</p> <p> Ensure alignment of partner ecosystems with the company s goals and value propositions.</p> <p> </p> <p>Operational Responsibilities</p> <p>1. Service Delivery Excellence:</p> <p> Ensure timely project delivery within defined scope, SLAs, and budgets while identifying opportunities for optimization.</p> <p> Implement quality assurance measures and drive initiatives to enhance customer satisfaction.</p> <p>2. Operational Management and CoE:</p> <p> Oversee 24/7 monitoring of Data Center and Cloud services, ensuring SLA adherence and proactive incident management.</p> <p> Lead the establishment of a Center of Excellence (CoE) to drive operational efficiency and innovation.</p> <p> </p> <p>3. Incident and Performance Management:</p> <p> Ensure timely resolution of incidents within SLA parameters and foster a culture of continuous improvement.</p> <p> Develop mechanisms to monitor performance metrics, identifying areas for enhancement in service delivery.</p> <p>4. P&amp;L Oversight:</p> <p> Manage the profitability and growth of the Data Center and Cloud portfolio.</p> <p> Monitor and refine business models to ensure products meet customer value expectations while driving financial performance.</p> <p>5. Collaboration and Team Leadership:</p> <p> Foster collaboration across internal teams (strategy, sales, development) and external partners to achieve business objectives.</p> <p> Mentor and develop talent within the DC and Cloud teams, promoting innovation, accountability, and alignment with organizational goals.</p> <p> </p><p><strong>Desired Candidate Profile</strong></p><p> Bachelor s degree in Computer Science, Information Technology, or a related field.</p> <p> Advanced technical certifications or equivalent work experience will be considered.</p> <p>Certification</p> <p> Product management or product marketing certification (e.g., AIPMM CPM / CPMM or Pragmatic Institute) preferred</p> <p> Cloud certification (e.g., AWS, Microsoft Azure or Google Cloud Architect or equivalent) preferred</p> <p> Data center certification (e.g., CDCP / CDCS or equivalent) preferred</p> <p> ITIL 4 Foundation or higher; PMP, PRINCE2 or equivalent desirable</p> <p> Professional marketing or pricing qualification (e.g., CIM or Certified Pricing Professional) desirable</p> <p>Experience</p> <p> 12+ years of leadership experience in Data Center and Cloud services, with a strong background in ICT sectors.</p> <p> Proven track record in developing and delivering innovative DC and Cloud solutions for diverse markets, including Oman, GCC, and international regions.</p> <p> In-depth understanding of data centre and cloud technologies, platforms, and hyperscaler ecosystems.</p> <p> Demonstrated ability to align technology and product strategies with organizational goals to drive growth and profitability.</p> <p> Expertise in managing product lifecycles, developing business cases, and proven experience in developing pricing and go-to-market strategies resulting in increase time to market, profits, market penetration, brand visibility etc</p> <p>Skills</p> <p> Strong capability and experience in monitoring, incident management, and optimizing service delivery with improvisation on operational efficiency, cost savings, automation, productivity etc</p> <p> Proven skills in managing budgets, forecasting revenue, and driving P&amp;L growth consistently. </p> <p> Strong people management skills, with the ability to foster cross-functional teamwork and mentor high-performing teams.</p> <p> Strong educational background in business or technology, ideally with advanced qualifications in both technical and business domains.</p> <p> Deep understanding of the ICT landscape in Oman and the GCC, with international market exposure being highly advantageous. </p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Responsable Pôle Multimédia – Customer Training Center F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>Et si vous rejoigniez le vol à destination de Safran Aircraft Engines ? ✈️ <br>Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. <br>Safran Aicraft Engines (SAE), société dGroupe Safran. <br>Porté par près de 15 000 collaborateurs sur 31 sites et 9 pays, SAE est un motoriste aéronautique depuis plus de 110 ans. Nous concevons, développons, produisons et commercialisons, seul ou en coopération, des moteurs pour avions civils/ militaires, ainsi que les satellites. <br>Les missions qui vous feront décoller…✈️ <br>Vos principales responsabilités seront : <br>- Manager activité et formation équipes Multimédia <br>- Recruter, qualifier et encadrer le personnel pôle<br>- Garantir performance technico-économique activités Multimédias et contribuer à celle du Customer Training center sur son périmètre de responsabilité<br>- Développer et piloter GPEC (Gestion Prévisionnelle des Emplois et Compétences) pour monter en maturité ces équipes, adapter les besoins en compétences et formation à l'évolution du métier, et accroitre la performance activité court et long terme<br>- Construire, et piloter adéquation charge capacité au moins sur Horizon PMT, et au quotidien<br>- Construire et piloter roadmaps métier digital (Mixed Reality, IA, …) pour maintenir le Customer Training Center au meilleur état de l'art du marché sur la Formation Maintenance<br>- Construire et Piloter le plan de progrès de son secteur et contribuer à celui du service<br>- Participer à définition moyens pédagogiques et média instruction du centre<br>- Produire, valider, diffuser, maintenir, mettre à jour et archiver systèmes d'instruction et aides pédagogiques pour centres de formation CFM France, Inde, Chine et USA, et sur le scope de responsabilité du métier Multimédia<br>- Supporter centres de formation Inde/ Chine dans mise en oeuvre moyens <br> instruction ,et assurer un taux de disponibilité<br>- Support Centre de Formation sur l'anticipation, captation, monitoring, Knowledge Management et résolution pérenne de toutes problématiques digitales, multimédias, réseaux, IT en salles ou atelier<br>- Piloter, dans son périmètre d'activité nos prestataires, le déploiement d'outils innovants, les relations partenaires<br>- Garantir et gérer :<br>a. la disponibilité des maquettes numériques <br>b. le respect des normes et spécifications production systèmes instruction<br>c. les aides pédagogiques digitales (vidéo, animation, ….) et nécessaires à <br> conception/ production systèmes instruction<br>d. les outils utiles au pilotage formations Client dont LMS <br>- Assurer :<br>a. l'élaboration/ pilotage budget activités du centre (Frais Fonctionnement, Invests, Ss-Traitance, achats), coordonné avec Responsable Centre<br>b. la représentation du centre sur son domaine d'activité<br>c. le support des outils métier centre formation CFM<br>d. la veille technique et benchmarck outils</p><br><br><p>Description complémentaire<br>Votre futur environnement de travail… <br>La montée en cadence des réparations et Shop Visits est un challenge important pour Safran Aircraft Engines. Tout autant que la montée en cadence du moteur Leap. <br>Le Centre de Formation Clients (CTC) va jouer un rôle essentiel dans l'accompagnement de la montée en compétences du personnel Safran et des clients de CFM afin de supporter la réussite du Ramp Up du Leap et MRO dans le Monde. Il devient donc un maillon incontournable de cette dynamique. <br>A ce titre le Customer Training Center travaillent notamment sur des projets de transformation et d'accroissement de la performance CTC dans les pratiques, le rôle et l'offre proposés à ses clients. Cela induit de construire, déployer et pérenniser la conduite du changement dans un environnement multi-métiers, multi-directions, afin d'asseoir l'efficacité du CTC, dans l'exécution de ses missions actuelles et futures.<br>Pour mener à bien ce challenge d'importance, nous recherchons donc un manager du pôle Multimédia afin de mettre en musique et d'être le chef d'orchestre de l'ensemble de la performance et de la coordination des métiers Multimédia.<br>Pour y parvenir, le Manager du pôle Mutimédia doit œuvrer à faire une réussite des principales responsabilités qui lui incombent, en adoptant, par ailleurs, une posture de contributeur de toutes autres actions progrès/ Projet pour faire évoluer les activités et rôle CTC au sein de la stratégie Training</p><br><br><p>Vous et vos atouts <br>Pour réaliser votre mission, vous devez avoir une bonne expérience et compétences dans métiers Multimédias et développement de solutions digitales orientées clients. <br>Une culture/ des connaissances dans les Systèmes d'information au sens large et dans la communication serait un vrai plus pour ce poste.<br>De bonnes qualités relationnelles, une forte autonomie, une capacité d'écoute accrue, une forte adaptabilité/ agilité, un bon sens de l'organisation et de la rigueur sont requis.<br>Le sens du service client, un esprit fédérateur et une capacité d'embarquement seront des atouts majeurs.<br>Un Goût pour l'innovation et la créativité sont essentiels pour réussir dans ce poste.<br>Etant donné l'environnement international de la société, votre anglais doit être parfaitement maîtrisé. <br>Une expérience dans les outils et les méthodes d'enseignement ainsi qu'une connaissance de base du fonctionnement réacteurs seraient un plus<br>Ce poste est compatible d'une première expérience de management d'équipe, dans la mesure<br>ou le candidat dispose d'expériences précédentes à minima dans le domaine de pilotage de projet ou de management transverse, en environnement pluridisciplinaire et complexe.<br>Un profil qui vous ressemble ? Embarquez avec nous !</p><br><br><br> </div>

<p>We are looking for an experienced Accountant to join our automotive service center in Salalah, Oman.</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Manage day-to-day accounting entries and maintain accurate financial records</p></li><li><p>Control auto spare parts inventory, stock reconciliation and warehouse records</p></li><li><p>Handle purchase and sales invoicing, supplier and customer accounts</p></li><li><p>Prepare periodic financial reports</p></li><li><p>Coordinate with the service center team on parts costing and billing</p></li></ul><p><strong>Requirements:</strong></p><ul><li><p>Bachelor's degree in Commerce or Accounting</p></li><li><p>Minimum 2 years of accounting experience, preferably in auto spare parts or automotive service</p></li><li><p>Proficiency in accounting software such as Tally and QuickBooks, and MS Excel</p></li><li><p>Good knowledge of inventory and warehouse management</p></li></ul><p><strong>Salary and Benefits:</strong></p><ul><li><p>OMR 180 per month (net)</p></li><li><p>Residence visa, medical insurance, annual leave and air tickets provided by the company</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Indian nationality</p></li><li><p>Bachelor's degree in Commerce or Accounting</p></li><li><p>At least 2 years of accounting experience, ideally in auto spare parts trading or a car service center</p></li><li><p>Hands-on experience with accounting software and spare parts and warehouse stock systems</p></li><li><p>Good communication skills in English; Arabic is a plus</p></li></ul>

<p> <strong> Key Responsibilities </strong> <br> Lead and manage the rehabilitation center's daily clinical and operational activities. <br> Supervise, guide, and manage the physiotherapy team and ensure effective staff utilization. <br> Oversee patient assessments, treatment plans, and rehabilitation outcomes. <br> Monitor team performance, patient satisfaction, and service quality. <br> Coordinate with multidisciplinary healthcare professionals to ensure comprehensive <br> patient care. </p> <p> Ensure compliance with clinical protocols, patient safety standards, and applicable Oman MOH regulations. <br> <br> <br> </p><p><strong>Desired Candidate Profile</strong></p><p> <strong> Required Criteria</strong> <br> Bachelors or Masters Degree in Physiotherapy. <br> Minimum 10 years of overall professional experience in Physiotherapy and Rehabilitation Services. <br> Proven experience in leading or managing a rehabilitation center or department, including team leadership and operational management. <br> Experience in supervising and managing a team of physiotherapists. <br> Strong clinical assessment, treatment planning, and patient management skills. <br> Eligibility for applicable Oman MOH licensing requirements. <br> <strong>Preferred Criteria </strong> <br> Experience in a multidisciplinary rehabilitation center or hospital. <br> Experience in neurological, musculoskeletal, and functional rehabilitation. <br> Experience in staff training, performance management, and clinical quality improvement. <br> Exposure to advanced rehabilitation technologies, including robotic rehabilitation. </p>

<p><strong>Network and Telecommunication Engineer ( Male)</strong></p><p><strong>&nbsp;</strong></p><p><strong>Target Candidates:</strong> Omani Only</p><p>Location: Muscat, Oman<br>Employment Type: Full-time, On-site<br>Industry: Oil & Gas<br>Experience: 5+ years<br></p><p><strong>About the Role</strong></p><p>The Telecommunication & Network Engineer supports the operation, maintenance, and troubleshooting of telecommunications and network infrastructure, including VSAT, switches, routers, LAN/WAN, Wi-Fi, radios, Thuraya, telephone systems, Cisco Call Manager, and wireless controllers.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><p>Support senior engineers with daily network operations and projects.</p></li><li><p>Maintain field communication systems, switches, routers, Wi-Fi, radios, Thuraya, and telephone systems.</p></li><li><p>Coordinate with Internet Service Providers (ISPs).</p></li><li><p>Manage purchase orders, inventory, and equipment disposal.</p></li><li><p>Diagnose hardware and software issues and track IT support tickets.</p></li><li><p>Perform routine maintenance of telecommunications equipment.</p></li></ul><p><br></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Electrical, Electronics, or Communications Engineering, or at least four years of telecommunications/networking experience.</p></li><li><p>Cisco/CCNA, Redline/Aviat, or similar technical training.</p></li><li><p>Minimum three years of relevant experience in oil and gas companies.</p></li><li><p>Knowledge of TCP/IP, routing and switching, Cisco Call Manager, and wireless controllers.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>-</p>