Oversee front and back of house operations, ensure customer satisfaction, and handle complaints professionally. Train and manage staff, schedule shifts, and maintain attendance records. Uphold hotel grooming standards and demonstrate flexibility to meet business needs. Ensure quality control of food and beverage, maintain inventory, and ensure health code compliance. Handle cash flow, resolve guest complaints, and generate reports. Attend P&L meetings and strive to reduce operational costs. Minimal physical effort required but must maintain a neat appearance and work in a high-paced environment.
Technical Expertise
Manage the restaurant in the absence of the Restaurant Manager/Assistant Manager, ensure service quality, and manage floor assignments. Address guest feedback and improve customer service based on surveys.
Bar Supervisor
Oversee bar operations, support attendants, manage inventory, and ensure operational standards. Collaborate with Accounting for inventory procedures, monitor costs, and implement revenue-increasing activities. Train bar staff and work with the outlet manager for consistent performance.