Call Center Job Responsibilities:
- Customer Service: Answer calls, resolve customer
inquiries, provide product/service information, and handle complaints.
- Technical Support: Assist customers with
troubleshooting and technical issues.
- Outbound Calls: Conduct follow-ups, surveys, and
sales calls.
- Data Entry: Record customer interactions and
maintain accurate CRM records.
- Meet KPIs: Achieve performance metrics like
call resolution time and customer satisfaction.
- Team Collaboration: Work with colleagues to resolve
escalated issues.
- Follow Guidelines: Adhere to company protocols and
scripts.
Call Center Job Qualifications:
- Education: Bachelor's degree.
- Communication Skills: Strong verbal/written skills and
active listening.
- Customer Service Experience: Patience, empathy, and
problem-solving.
- Technical Skills: Basic computer skills and
familiarity with CRM systems.
- Multitasking: Ability to manage multiple tasks
effectively.
- Attention to Detail: Accurate data entry and
record-keeping.
- Language Skills: Multilingual ability is a plus.