Technical Support Specialist

OMPay - سلطنة عمان - مسقط

Call Center Job Responsibilities:



  • Customer Service: Answer calls, resolve customer

inquiries, provide product/service information, and handle complaints.

  • Technical Support: Assist customers with

troubleshooting and technical issues.

  • Outbound Calls: Conduct follow-ups, surveys, and

sales calls.

  • Data Entry: Record customer interactions and

maintain accurate CRM records.

  • Meet KPIs: Achieve performance metrics like

call resolution time and customer satisfaction.

  • Team Collaboration: Work with colleagues to resolve

escalated issues.

  • Follow Guidelines: Adhere to company protocols and

scripts.



Call Center Job Qualifications:



  • Education: Bachelor's degree.
  • Communication Skills: Strong verbal/written skills and

active listening.

  • Customer Service Experience: Patience, empathy, and

problem-solving.

  • Technical Skills: Basic computer skills and

familiarity with CRM systems.

  • Multitasking: Ability to manage multiple tasks

effectively.

  • Attention to Detail: Accurate data entry and

record-keeping.

  • Language Skills: Multilingual ability is a plus.
تاريخ النشر: ٩ سبتمبر ٢٠٢٤
الناشر: LinkedIn
تاريخ النشر: ٩ سبتمبر ٢٠٢٤
الناشر: LinkedIn