We are seeking an experienced and dedicated Floor Supervisor to join our team in the food & beverage industry in Oman. The ideal candidate will be responsible for overseeing the day-to-day operations of the floor, ensuring exceptional customer service, and leading a team of service staff to deliver a memorable dining experience to our guests.
Responsibilities:
- Oversee the smooth operation of the floor, including seating arrangements, table turnovers, and guest service
- Train, mentor, and supervise the service staff to maintain high standards of service and professionalism
- Ensure adherence to company policies, procedures, and health and safety regulations
- Handle guest inquiries, concerns, and complaints in a professional and efficient manner
- Monitor and maintain the cleanliness and organization of the dining area
- Collaborate with the kitchen and bar staff to coordinate seamless service and maintain guest satisfaction
- Assist in inventory management, ordering supplies, and controlling costs
- Contribute to the development and implementation of strategies to enhance the overall guest experience
- Proven experience as a Floor Supervisor or similar role in the food & beverage industry
- Excellent leadership and interpersonal skills with the ability to motivate and inspire a team
- Strong understanding of restaurant operations and service standards
- Exceptional customer service skills with a focus on guest satisfaction
- Ability to handle high-pressure situations and resolve conflicts effectively
- Knowledge of health and safety regulations and willingness to uphold them
- Excellent communication and organizational abilities
- Flexibility to work in a dynamic and fast-paced environment
- Relevant certification or training in hospitality management is a plus