- Maintain and administer the CRM different platforms to ensure data accuracy and system functionality.
- Provide user support and documentation to ensure effective utilization of the CRM system.
- Collaborate with cross-functional teams to integrate CRM initiatives with marketing, sales, and customer service efforts.
- Oversee the CRM different platforms and ensure its efficient operation.
- Customize CRM workflows, fields, and reports to meet business requirements.
- Manage user access, permissions, and training programs for CRM users.
- Generate regular reports and dashboards to communicate CRM performance and insights to stakeholders.
- Identify areas for optimization and continuous improvement based on data analysis and user experience.
- Recommend innovative solutions and strategies to enhance the effectiveness of our CRM initiatives.
Proven work experience as a CRM Admin or similar roleSolid background in ZOHO platformProficiency in ExcelTechnical expertise with CRM and analytical systemsStrong communication skills along with a customer-oriented attitude