Factory Jobs - muscat Oman

<p><h4>Description</h4> <p><strong>The opportunity</strong><br> A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository being built to go-live in 2027.</p> <p>This is one of the two most important hires the organisation will make, alongside the Project Manager. We are hiring a Product Owner to own the product in its entirety: the platform itself, the commercial proposition wrapped around it, the offerings made to each participant type, the fee schedule, the rulebook, the participant documentation, and the operating model that governs how participants interact with the platform. The role sets the what; the Project Manager delivers the when.</p> <p>The post-holder must be a deep domain expert in central securities depository, custody, and post-trade infrastructure: fluent in settlement, registry, asset servicing, corporate actions, repo, and the operational realities of how a CSD works. They will engage with the regulator, anchor issuers, custodians, primary dealers, and the build vendor and must be unquestionably authoritative on what the platform is, how it works, and why it has been designed the way it has.</p> <h4>What the role covers</h4> <ul> <li>Owning the product vision and roadmap end-to-end; defining the commercial proposition for each participant category</li> <li>Owning the fee schedule: design, benchmarking against international comparators, and ongoing maintenance</li> <li>Translating the product vision into functional requirements the build vendor delivers against; owning the functional specification across settlement, registry, asset servicing, corporate actions, repo, primary issuance, and participant interfaces</li> <li>Approving vendor functional design documents on behalf of the Company</li> <li>Owning the rulebook: structure, content, drafting, version control, and approval cycle</li> <li>Owning participant-facing documentation: admission criteria, membership agreements, participant operating manuals, fee schedules, and service level agreements</li> <li>Owning the operating model design: how participants interact day-to-day, cut-off times, settlement windows, corporate actions calendars, and exception handling</li> <li>Acting as the Company's authoritative voice on the platform design in regulatory engagements, with issuers, custodians, and international counterparties</li> <li>Line managing the functional Business Analysts and working in tight partnership with the Project Manager</li> </ul> <h4>Requirements</h4> <p><strong>Who we are looking for</strong><br> At least 15 years in central securities depository, custody, post-trade, or capital markets infrastructure, with substantial time in a product, design, or operating-model role rather than a purely operational one. Direct, demonstrable experience as the functional and product authority on a CSD, custody platform, post-trade platform, or financial market infrastructure of comparable scale and complexity: this is non-negotiable. The post-holder must have personally led, not merely participated in, the functional design of a build of similar weight.</p> <p>Deep, current expertise across settlement, custody, registry, corporate actions, asset servicing, repo, primary issuance, and post-trade transparency. Demonstrated experience drafting CSD rulebooks, participant documentation, fee schedules, and operating manuals. Track record of acting as the functional counterpart to a major build vendor and signing off vendor functional design. Fluent in English.</p> <p>Experience with Islamic-finance-compatible CSD design, familiarity with CPMI-IOSCO principles, and Arabic language skills are all advantages.</p> <h4>What this is</h4> <p>The product does not exist yet. The rulebook has not been written, the fee schedule has not been set, and the functional specification has not been drafted. The person who takes this role will have done all of it. If you are unquestionably expert in CSD and post-trade design, have personally led a build of comparable weight, and want to own a product from a blank sheet, this is worth a conversation.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>POSITION SUMMARY</strong><br>The Group Chief Executive Officer (GCEO) provides strategic leadership, direction, and oversight across ITHCA Group and its portfolio of subsidiaries, investees, and joint ventures. The GCEO s mandate is to develop new industries in the technology and digital economy sector in a financially sustainable manner building a portfolio of long-term, strategically significant investments that advance Oman Vision 2040 and the national digital economy, in alignment with OIA s strategic direction. Reporting directly to the Board of Directors, the GCEO is responsible for defining and executing the Group s vision, investment strategy, and operating plans; ensuring robust governance and accountability; originating and managing strategic partnerships; optimizing portfolio value and returns; and positioning ITHCA as Oman s leading platform for participation in future emerging-technology value chains, in close coordination with the Oman Investment Authority (OIA) and key stakeholders. The role requires a visionary, results-oriented investor-leader who governs through strategy, capital allocation, and oversight, with a focus on creating new industries for Oman in the technology and digital-economy sector empowering subsidiaries and investees with operational autonomy within an agreed framework rather than intervening directly in day-to-day operations and who integrates commercial returns with national impact, innovation, and digital sovereignty. Accountability is clearly delineated: the GCEO is accountable for portfolio performance, strategic direction, and capital allocation, while subsidiary CEOs remain accountable for the operational execution of their respective businesses.</p><p><strong>KEY RESPONSIBILITIES:</strong></p><p><strong>Strategic Leadership and Governance</strong><br>Define and articulate ITHCA s vision, mission, and long-term investment strategy in alignment with national technology and digital-economy priorities, OIA s direction, and the guidance of the Board. Lead the preparation and execution of annual business and operating plans, ensuring effective performance against approved budgets and KPIs. Establish and enforce group-wide governance frameworks, policies, compliance systems, and accountability mechanisms across all subsidiaries, investees, and joint ventures. Secure strategic alignment between the Group, OIA, and the Board on all major investment, divestment, and capital decisions. Ensure transparency and timely reporting to the Board and its committees, including Executive, Audit &amp; Risk, and Investment committees.</p><p><strong>Portfolio Value Creation and Operational Governance</strong><br>Develop and execute portfolio value-creation initiatives to improve operational performance, commercial growth, technology capabilities, and enterprise value across the Group. Govern through a holding-company model providing strategic guidance, oversight, and direction while empowering portfolio companies with operational autonomy within an agreed framework. Exercise shareholder oversight through subsidiary Boards, governance frameworks, and performance management. Monitor the strategic, financial, and operational performance of subsidiaries, investees, and joint ventures against approved KPIs (e.g., ROI, EBITDA), intervening only where performance or risk thresholds require. Identify, enable, and leverage synergies, economies of scale, and best practice sharing across the Group and its portfolio. Establish a clear delegation of authority so that operational decisions sit with subsidiary leadership while strategic, investment, and capital decisions are governed at Group level. Ensure consistent group-wide standards for risk management, cybersecurity, due diligence, and quality of investment execution.</p><p><strong>Portfolio, Investment and Financial Stewardship</strong><br>Define the Group s investment thesis and lead portfolio construction across long-term, strategically significant technology and emerging technology assets. Lead the origination, strategic analysis, and execution of major acquisitions, divestments, and entry/exit decisions, providing formal recommendations to the Board / Investment Committee for approval. Govern portfolio-level capital allocation with disciplined, risk-adjusted return criteria; review and challenge asset-level business plans and significant capital requests for alignment with the overarching portfolio strategy. Develop and execute divestment and exit strategies including IPOs, private placements, strategic partnerships, and portfolio restructuring to recycle capital and maximize long-term portfolio value. Establish the financial framework, risk appetite, and return hurdles for all investments, ensuring capital is deployed in line with the approved strategy and long-term value-creation plan. Ensure rigorous due diligence on all investments, with accurate financial reporting and compliance against agreed KPIs, budgets, and governance standards.</p><p><strong>Partnerships and Ecosystem Development</strong><br>Originate and manage strategic partnerships, joint ventures, and alliances with international and local investors, technology operators, and government stakeholders. Strengthen public private partnerships that expand Oman s technology and emerging technology footprint and attract foreign direct investment, technology transfer, and localization. Build and maintain trusted relationships with OIA, government ministries and agencies (at Director-General and Ministerial level), regulators, financial institutions, and global technology leaders. Position ITHCA as the partner of choice for locating emerging-technology capabilities and value chains within the Sultanate.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education and Experience:</h2><p><strong>Education</strong><br>Advanced degree in Business Administration, Finance, Economics, Technology, or a related field; an MBA or equivalent postgraduate qualification is strongly preferred. A professional finance/investment qualification (e.g., CFA or CAIA) is advantageous. Additional certifications in corporate governance, leadership, or sustainability (ESG) are advantageous.</p><p><strong>Experience</strong><br>At least 18 years of progressive executive experience, including a senior C-Suite or Group CEO capacity, spanning investment management, technology M&amp;A, strategy, and executive leadership. Demonstrated record in managing complex matrix relationships across multiple business entities. Experience engaging with senior government stakeholders, regulators, and commercial partners, preferably at Ministerial or equivalent level. Track record in portfolio management, capital allocation, and securing partnerships, joint ventures, and large-scale investment programs. Management experience in a holding or investment company is strongly desirable. Strong governance experience, including regular engagement with Board committees. Track record in organizational transformation, change management, and leadership development.</p><h2>Skills and Competencies:</h2><p><strong>Functional Competencies</strong><br>Portfolio management and portfolio construction. Capital allocation, corporate finance, and risk-adjusted return management. Investment governance and enterprise risk management. Technology investment and portfolio value creation. Building digital and technology industries and ecosystems. Public private partnerships and senior stakeholder management. Board and corporate governance. Transformation and change leadership.</p><p><strong>Behavioural Competencies</strong><br>Visionary, decisive, and inspirational leadership. Strong interpersonal, negotiation, and stakeholder-management skills. Flexibility, adaptability, creativity, and innovation. High resilience and sound judgment under pressure, with strong public representation and advocacy skills.</p><p></p></section>

<p><h4>Integrated solutions commercial senior advisor in location Muscat, Oman</h4> <p>Are you a highly motivated, creative individual and passionate about sales and proposals?<br> Would you like to be a part of a successful team?<br> Join our team!</p> <p><strong>Baker Hughes</strong> is the leading energy technology company, delivering across the energy value chain through our market-leading business segments. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward, making it safer, cleaner, and more efficient for people and the planet.</p> <h4>Partner with the best</h4> <p>To prepare proposals/bids, contract negotiation, and compliance with contract commitments and commercial risk assessment. Leads the development of business plans for a specific product or product line.</p> <p>As an Integrated Solutions Commercial Senior Advisor, you will also be responsible for:</p> <ul> <li>Leading all elements of I&S opportunities through the I&S process, ensuring all stage and decision gate deliverables are met.</li> <li>Leading the opportunity pursuit, engaging and aligning all stakeholders such as region leadership, commercial operations, I&S leadership, product line teams, technical focal points, contract party focal points, and Baker Hughes support functions to build a winning strategy for proposals or bids.</li> <li>Ensuring company processes and procedures are strictly followed, including OFSE sales and commercial principles, and in particular, I&S management system content and tools are applied to every opportunity.</li> <li>Contributing to the development and adherence of I&S processes to ensure that project risks are correctly documented, evaluated, and mitigated through use of I&S risk management process and tools.</li> <li>Drafting the initial project plan and all parts thereof, i.e., risk management plan, communications plan, sourcing plan, vendor management plan, early schedule, quality plan, stakeholder matrix, project roles & responsibility matrix (RACI), organizational structure, and construction of the I&S cost model.</li> <li>Ensuring commercial models accurately reflect the most likely return on investment and profitability of Baker Hughes by working closely with various internal stakeholders.</li> <li>Providing leadership for negotiations with customers, contract parties, vendors, and other relevant parties.</li> <li>Performing contract handover through the use of the service level agreement (SLA) component of the Baker Hughes OFSE commercial and operational framework agreement such as commercial operations framework agreement (COFA) during project mobilization stage to the project manager and I&S support teams responsible for the project through execution stages.</li> </ul> <h4>Fuel your passion!</h4> <p>To be successful in this role you will:</p> <ul> <li>Have a bachelor's degree in engineering, commercial, or scientific discipline.</li> <li>Have 12+ years of relevant oil & gas operator or service company experience.</li> <li>Have experience leading integrated commercial bids.</li> <li>Have 3+ years of experience in integrated projects.</li> <li>Have strong understanding of upstream business environment, including technical and logistical elements.</li> <li>Have good knowledge of well engineering, well construction, rigs, equipment packages, and technical solutions.</li> <li>Have excellent leadership, strong interpersonal, influencing, analytical, decision-making, and planning skills.</li> <li>Have demonstrated ability to work in a global matrix organization.</li> <li>Have significant knowledge of business plans, project planning, project management methodology, and proposal/bid creation.</li> </ul> <h4>Work in a way that works for you</h4> <p>We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.</p> <ul> <li>Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive.</li> </ul> <h4>Working with us</h4> <p>Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.</p> <h4>Working for you</h4> <p>Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:</p> <ul> <li>Contemporary work-life balance policies and wellbeing activities.</li> <li>Comprehensive private medical care options.</li> <li>Safety net of life insurance and other programs.</li> <li>Tailored financial programs.</li> <li>Additional elected or voluntary benefits.</li> </ul> <h4>About us</h4> <p>We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner, and more efficient for people and the planet.</p> <h4>Join us</h4> <p>Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.</p> <p><strong>Baker Hughes Company is an Equal Opportunity Employer.</strong> Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.</p></p><p></p>

<p>We are seeking a creative and talented Motion &amp; Graphics Designer to join our growing marketing team. The ideal candidate will be responsible for creating visually compelling designs and engaging motion graphics that strengthen our brands' presence across digital and print platforms.</p><p>Key Responsibilities</p><ul><li>Design high-quality marketing materials for digital and print channels, including social media content, advertisements, menus, flyers, posters, packaging, and promotional materials.</li><li>Create engaging motion graphics, animations, and video content for social media, websites, digital screens, and marketing campaigns.</li><li>Edit and enhance video content for brand promotions, events, product launches, and corporate communications.</li><li>Develop creative concepts and visual assets aligned with brand guidelines and marketing objectives.</li><li>Collaborate closely with the Marketing, Operations, and Brand teams to execute campaigns and promotions.</li><li>Create visual content for multiple F&amp;B brands, ensuring consistency and brand integrity.</li><li>Stay updated on industry trends, emerging design techniques, and digital content best practices.</li><li>Manage multiple projects simultaneously while meeting deadlines in a fast-paced environment.</li><li>Assist in photography, content creation, and visual storytelling when required.</li></ul><p><strong>Desired Candidate Profile</strong></p><b>Qualifications &amp; Experience</b><p>Bachelor's Degree or Diploma in Graphic Design, Multimedia, Visual Communication, Animation, or a related field. Minimum 3 years of experience in graphic design and motion graphics. Experience in the Food &amp; Beverage, Hospitality, Retail, or Agency environment is preferred. Strong portfolio demonstrating both static and animated creative work.</p><b>Competencies</b><ul><li>Creative thinking and attention to detail.</li><li>Strong visual communication and storytelling skills.</li><li>Ability to work independently and within a team.</li><li>Excellent time management and organizational skills.</li><li>Ability to receive feedback and make revisions efficiently.</li><li>Passion for design, branding, and content creation.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB CONTENT</strong> </p> <p> </p> <p>Responsible for supporting software quality assurance activities throughout the Software Development Life Cycle (SDLC). The role assists in testing, validating, and verifying banking applications and technology solutions to ensure compliance with business requirements, functional specifications, and quality standards.</p> <p> </p> <p> <strong>2. Duties and Responsibilities</strong> </p> <ol> <li>Participate in software quality assurance activities throughout the Software Development Life Cycle (SDLC).</li> <li>Assist in preparing and maintaining test plans, test scenarios, test cases, and test execution documentation.</li> <li>Review business requirements, functional specifications, and user stories to understand testing requirements and ensure adequate test coverage.</li> <li>Execute functional, integration, system, regression, smoke, and User Acceptance Testing (UAT).</li> <li>Prepare and maintain test data required for testing activities.</li> <li>Record, track, and verify defects identified during testing cycles and support defect resolution activities.</li> <li>Perform API testing using approved testing tools such as Postman or similar platforms.</li> <li>Support database validation and data integrity testing activities using SQL queries.</li> <li>Participate in validating banking processes, digital channels, payment services, customer onboarding, account management, and related business functions.</li> <li>Assist in test automation activities and maintenance of automated test scripts where applicable.</li> <li>Support system deployment validation and post-implementation testing activities.</li> <li>Maintain testing evidence, reports, and quality assurance documentation.</li> <li>Participate in quality reviews and ensure compliance with established testing standards and procedures.</li> <li>Collaborate with developers, business users, vendors, and project teams to support successful solution delivery.</li> <li>Contribute to continuous improvement initiatives related to testing processes, quality assurance practices, and automation.</li> <li>Prepare testing progress updates and contribute to test summary and quality reports.</li> <li>The job holder may be required to undertake additional responsibilities depending on Management and Business requirements.</li> </ol> <p> </p> <p> <strong>KEY INTERACTIONS</strong> </p> <p>1. Internal</p> <p> </p> <p> Head of SME</p> <p> </p> <p> Section Head Client Relationship (Head Office)</p> <p> </p> <p> SME Client Relationship, Risk, Operations, Credit Administration and other functions as required</p> <p> </p> <p> Branch Manager and Branch Operations teams</p> <p> </p> <p>2. External</p> <p> SME clients and other external stakeholders as required.</p> <p> </p> <p> <strong>MINIMUM EDUCATION, QUALIFICATIONS SKILLS</strong> </p> <p> </p> <p>Education:</p> <p> Bachelor s degree in computer science, Information Technology, Software Engineering, Information Systems, or a related field.</p> <p>Experience:</p> <p> Minimum 1 year and up to 3 years of experience in Software Quality Assurance, Software Testing, Information Technology, Banking Systems, or a related field.</p> <p> </p> <p> Experience in testing banking applications, digital channels, payment systems, or financial applications is preferred.</p> <p> </p> <p> Familiarity with Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).</p> <p> </p> <p> Internship, project-based, or hands-on experience in Quality Assurance within banking or financial services environments will be considered an advantage. Fresh graduates with relevant internship, academic project, or practical training experience may be considered.</p> <p> </p> <p> Exposure to banking systems or financial services is an advantage. Fresh graduates with relevant internships or project experience may be considered.</p> <p> </p> <p>Special Skills &amp; Knowledge:</p> <p> </p> <p> Basic understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).</p> <p> </p> <p> Knowledge of software testing methodologies and defect management processes.</p> <p> </p> <p> Familiarity with test management and defect tracking tools such as Jira or Azure DevOps.</p> <p> </p> <p> Basic knowledge of API testing using Postman or similar tools.</p> <p> </p> <p> Basic SQL knowledge for database validation and testing.</p> <p> </p> <p> Familiarity with automation testing concepts and tools is an advantage.</p> <p> </p> <p> Understanding of Agile and Scrum methodologies is preferred.</p> <p> </p> <p> Knowledge of banking applications and digital channels is an advantage.</p> <p> </p> <p>KEY COMPETENCIES</p> <p> </p> <p> As specified in Job Competency Profile</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Under direct supervision, the Well Engineer is responsible for well proposals and the Basis of Design. Provides Operation Plans and prepares Programs as well as assures technical integrity of Operations planning and execution. Responsible for the day-to-day surveillance of operations. Responsible for the creation of Approval for Expenditure (AFE) and performs cost control of operations. Participates in risk assessment, forecasts and plans medium and long term needs to meet program requirements, and anticipates operational changes and needs. Prepares equipment lists and identifies long lead items. Ensures proper communication within the project. Performs engineering studies to solve recurring problems. Prepares End-of-Well reports and contributes to knowledge management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requires a Bachelors degree in STEM, preference in Petroleum or Mechanical Engineering, and 4 or more years of well services / intervention experience. Supervisory experience and exposure to Multi-discipline operations is preferred. Must have Well Control Certificate.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Under direct supervision, the Well Engineer is responsible for well proposals and the Basis of Design. Provides Operation Plans and prepares Programs as well as assures technical integrity of Operations planning and execution. Responsible for the day-to-day surveillance of operations. Responsible for the creation of Approval for Expenditure (AFE) and performs cost control of operations. Participates in risk assessment, forecasts and plans medium and long term needs to meet program requirements, and anticipates operational changes and needs. Prepares equipment lists and identifies long lead items. Ensures proper communication within the project. Performs engineering studies to solve recurring problems. Prepares End-of-Well reports and contributes to knowledge management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Requires a Bachelors degree in STEM, preference in Petroleum or Mechanical Engineering, and 4 or more years of well services / intervention experience. Supervisory experience and exposure to Multi-discipline operations is preferred. Must have Well Control Certificate.</p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Description: HR Executive – Onboarding, Visa &amp; Compliance (Oman)</strong></p><p>We are looking for an HR Executive to support employee onboarding, visa processing, and HR compliance activities in Oman. The ideal candidate should have experience handling employee documentation, government-related processes, and ensuring compliance with Omani labor laws.</p><br><p><strong>Key Responsibilities:</strong></p><ul><li><p>Manage the end-to-end onboarding process for new employees.</p></li><li><p>Handle employment visa applications, renewals, transfers, cancellations and complete immigration process.</p></li><li><p>Liaise with government authorities and external agencies for visa and labor-related matters.</p></li><li><p>Monitor visa, labor card, and permit expiry dates and ensure timely renewals.</p></li><li><p>Ensure compliance with Oman Labour Law and company policies.</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Requirements:</strong></p><ul><li><p>Bachelor’s degree in Human Resources, Business Administration, or a related field.</p></li><li><p>3–5 years of HR experience, preferably in Oman.</p></li><li><p>Strong knowledge of Oman labor regulations, visa processes, and government procedures.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Business Support Officer provides administrative and operational support to the Commercial Lines department, assisting with client servicing, policy administration, data management, and coordination with insurers to ensure smooth broking operations and excellent customer service.</p><p>Key Responsibilities</p><p>Client &amp; Customer Support:</p><ul><li>Assist with preparation and submission of proposal forms, underwriting information, and quotations to insurers.</li><li>Liaise with clients to gather information for new policies, renewals, additions, and cancellations.</li><li>Respond to customer inquiries regarding policies, premiums, and claims.</li><li>Support the claims process by collecting documentation and following up with insurers.</li><li>Coordinate client meetings and ensure timely delivery of policy documents.</li></ul><p>Policy &amp; Data Management:</p><ul><li>Maintain accurate records of clients, policies, and claims in internal systems.</li><li>Update business trackers and maintain organized documentation for compliance and audits.</li><li>Prepare broking slips, proposal forms, and KYC documentation.</li></ul><p>Administrative &amp; Operational Support:</p><ul><li>Assist in preparing reports, presentations, and management data when required.</li><li>Monitor policy renewals and coordinate renewal processing with insurers.</li><li>Follow up with internal teams and insurers to ensure timely issuance of policies and cards.</li><li>Support group medical policy administration including additions, deletions, and claims.</li></ul><p>Business Support:</p><ul><li>Track submitted quotations and follow up on pending opportunities.</li><li>Maintain records of lost accounts and support pipeline tracking for future business.</li></ul></div></section>

<p><h4>Position summary</h4> <p>Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations. Offer guests amenities such as water, juice, or heated neck pillows. Answer questions about general property information and amenities. Escort guests to and from treatment rooms. Check computer for updates and changes to schedule regularly throughout the day. Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas. Dispose of trash and dirty linens in the proper area. Secure supplies and equipment at the end of each shift. Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations.</p> <p>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.<br> <strong>Related work experience:</strong> No related work experience.<br> <strong>Supervisory experience:</strong> No supervisory experience.<br> <strong>License or certification:</strong> None</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Job summary</h4> <p>Areas of responsibility include restaurants/bars and room service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li> <li>OR</li> <li>2-year degree from an accredited</p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To lead, develop, and modernise OETC's Learning and Development function transforming it from an operational training delivery unit into a strategic capability-building function aligned to OETC's business objectives, competency framework, and Oman Vision 2040. The role is accountable for the full L&amp;D lifecycle: training needs analysis, strategy, planning, delivery, evaluation, and digital enablement.</p><p><b>Responsibilities</b>:</p><ul><li>Develop and implement the OETC L&amp;D Strategy aligned to the business plan, Oman Vision 2040, NAMA Group guidelines.</li><li>Lead the annual Training Needs Analysis (TNA) competency-anchored, mixed-method, covering all employees.</li><li>Prepare and manage the Annual Training Plan and Training Budget aligned to TNA findings and Finance budget cycle.</li><li>Champion the OETC Train the Trainer Programme - certifying, recognizing, and sustaining internal trainers.</li><li>Lead Oracle OLM digital transformation driving full utilization as the single system of record for all learning data.</li><li>Manage LMS platform.</li><li>Oversee evaluation of all training effectiveness using a structured ROI framework measuring business impact and cost savings.</li><li>Integrate L&amp;D into the competency framework ensuring training feeds performance appraisal, succession, and talent management.</li><li>Develop, maintain, and execute the master training plan in coordination with all departments.</li><li>Arrange all training using internal trainers, external providers, e-learning, and SGTC/SGID as appropriate and publish training calendar.</li><li>Manage external provider relationships conducting annual value assessments and recommending changes.</li><li>Oversee Higher Education, professional qualification, and various strategic development programs and initiatives.</li><li>Maintain accurate training records in Oracle OLM submitting monthly reports to management.</li><li>Provide coaching and development to the L&amp;D team building a strategically capable, high-performing function.</li><li>Knowledge and Understanding of the Asset Management, QHSE Management System and IT Security Standard Requirements according to Integrated Management System (IMS), ISO 55001, ISO 14001, OHSAS 18001 and ISO 27001 to carry out the assigned duties as per the roles and responsibilities matrix.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's Degree in Human Resource Development, Business Administration, or related field.</li><li>Professional certification: CIPD, SHRM, PHR, or SPHR preferred.</li><li>Additional certification in L&amp;D, instructional design, or Oracle OLM is an advantage.</li><li>Minimum 7 years of progressive L&amp;D experience.</li><li>Demonstrated experience in: TNA design, L&amp;D strategy, competency framework implementation, budget management, and digital L&amp;D systems.</li><li>Experience in the power, utilities, or energy sector is strongly preferred.</li><li>Knowledge of Oman's regulatory environment and NAMA Group guidelines is an advantage.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for maintenance, repair, and basic MEP work to ensure smooth kitchen operations.</p><p>Key Responsibilities:</p><ul><li>Maintain and repair kitchen equipment (ovens, fryers, refrigerators, dishwashers, coffee machines)</li><li>Perform preventive maintenance and troubleshoot breakdowns</li><li>Handle electrical (DB, wiring, sockets, breakers), plumbing (water lines, drainage, grease traps), and mechanical/HVAC (FCU) tasks</li><li>Attend breakdown calls, maintain service records, and adhere to safety and hygiene standards</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma/ITI in Electrical or Mechanical field</li><li>3 5 years of relevant experience</li><li>Strong knowledge of kitchen equipment and MEP systems</li><li>Good troubleshooting skills</li></ul><p>Preferred Experience:</p><ul><li>Experience as a kitchen equipment technician in a five-star hotel</li><li>Experience in canteen or catering company environments</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a motivated and detail-oriented Sales Intern to join our team. The intern will play a crucial role in enhancing the quality of our Salesforce system by reviewing the current status across different business units, researching internal best practices, and recommending Standard Operating Procedures (SOPs). This is an excellent opportunity for someone looking to gain hands-on experience in sales operations and CRM management.</p><p>Roles and Responsibilities:</p><ul><li>Provide Support to Sales team in Planning sales volumes and potentials of all customers.</li><li>Supports Sales team to Prepares customer contact, builds and maintains a customer focused network.</li><li>Assist Sales team / department as &amp; when required like Siemens One in order to promote interdepartmental cooperation.</li><li>Support Sales team in Ensuring up to date market information through internal and external partners</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Recent Graduate from an Engineering Degree</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).</li><li>Ability to work independently and as part of a team.</li><li>Detail-oriented with a strong focus on accuracy and quality.</li></ul><p></p></section>

<p><h4>Position summary</h4> <p>Our spa specialists play an important role in support of a number of vital spa functions. At our hotels these associates work to build an experience that is memorable and unique – with spa services on the side. Our spa specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the spa specialist makes transactions feel like part of the experience.</p> <p>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for spa specialists – to get it right for our guests and our business each and every time.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Related work experience:</strong> No related work experience.</p> <p><strong>Supervisory experience:</strong> No supervisory experience.</p> <p><strong>License or certification:</strong> None</p> <h4>Equal opportunity employer statement</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <h4>About Marriott Hotels</h4> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.</p> <p>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <h4>About JW Marriott</h4> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott.</p> <p>Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates</p><p></p>

<p><h4>Position summary</h4> <p>As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.</p> <p>The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation. This includes coordinating efforts of Butler Valets, and verifying that other departments supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively anticipating guest needs and acting upon them where possible.</p> <p>While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Butler’s success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs and impeccable interpersonal skills.</p> <p>You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members – to get it right for our guests and our business each and every time.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Supervisory experience:</strong> No supervisory experience.</p> <p><strong>License or certification:</strong> None.</p> <h4>Required qualifications</h4> <p><strong>Related work experience:</strong> 6 months related work experience required.</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p> <p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Job summary</h4> <p>The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the quality function and builds support for change.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major</li> <li>3 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR</li> <li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <p><strong>Managing quality assurance goals</strong></p> <ul> <li>Coaches managers on adopting the Total Quality Management leadership style.</li> <li>Conducts monthly audit to ensure compliance with company and brand standards.</li> <li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li> <li>Directs property quality efforts to address critical customer requirements.</li> <li>Assists with regional and/or company-wide implementation of company best practices.</li> <li>Facilitates process improvement teams, assuring use of systematic processes, and improvement is achievable and measurable.</li> </ul> <p><strong>Managing quality tools</strong></p> <ul> <li>Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.</li> <li>Uses data collection methods to compile, display, track, and analyze defect trends.</li> <li>Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.</li> <li>Analyzes issues and identifies trends.</li> </ul> <p><strong>Managing the guest experience</strong></p> <ul> <li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li> <li>Responds to and handles guest problems and complaints.</li> <li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.</li> <li>Models service behaviors that meet or exceed guest expectations.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p> <p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Position description</h4> <p><strong>Reports to:</strong> Shift Team Lead OTTCO<br> <strong>Department:</strong> Maintenance & Operation Department<br> <strong>Location:</strong> Duqm & Ras Markaz</p> <h4>Job purpose</h4> <p>Performs safe, orderly and efficient panel control operations for flow regulations on reception, storage and expedition (pressure, flow, rate, reading, gauges, inspecting product) at assigned sites (Muscat / Ras Markaz / Duqm), under shift Operation Supervisor's scope, as individual contributor by:</p> <ul> <li>Controlling and regulating the pressure, flow and rate of the facility and correcting anomalies.</li> <li>Overseeing, reading, and maintaining the equipment that controls the pressure and flow of plant.</li> <li>Watching gauges, inspecting product, troubleshooting, record keeping.</li> <li>Preparing written documents for supervisors or safety inspectors to ensure products meet the required specification and contribute to regular and safest operations.</li> </ul> <p>The position will act in accordance with OTTCO's mission, vision, values and strategies, as well as policies, guidelines and international standards, supported by an IT technology platform, HSE standards, Omani government and other legal justifications, and best international practices in consonance with national objectives.</p> <h4>Reporting structure</h4> <p><strong>Number of staff supervised (direct reports):</strong> 0</p> <h4>Key responsibilities</h4> <p><strong>General:</strong></p> <ul> <li>Perform all CRO operation activities role in petrochemical terminal and hydrocarbons.</li> <li>Accept shift from previous shift panel operator with detailed log sheet of operational adjustments and changes during previous shift.</li> <li>Ensure continuity of operational issues handed over by the previous shift and take necessary action.</li> <li>Capture all major highlights and constraints experienced during the shift in the log sheet in detail for the following shift.</li> <li>Monitor unit's process performance on a continuous basis using the Distributed Control System (DCS).</li> <li>Diagnose abnormal situations and take corrective action from the control panel.</li> <li>Ensure equipment is operating within specified parameters and report serious operational deviations to the Shift Team Leader.</li> <li>Review and compare outside log sheet readings at regular intervals with the control room instrumentation readings and ensure they correlate.</li> <li>Review laboratory sample analysis results by referring to Laboratory Information Management System updates and make necessary adjustments of the control panel instruments.</li> <li>Ensure Shift Team Leader is fully informed on all related aspects and obtain guidance when necessary.</li> <li>Control operating plant start-ups, shutdowns, and emergencies by alterations of speed, temperature, pressure and flow rates as necessary.</li> <li>Facilitate the shutdown and start-up for turnaround, maintenance and inspection purposes with adherence to the Standard Operating Procedures (SOP).</li> <li>Implement emergency procedures as dictated by the circumstances and SOPs.</li> <li>Contribute to the integrity of the organisation structure through constructive feedback.</li> <li>Contribute to improving processes and procedures within the department in conjunction with Team Leader.</li> <li>Adhere to Standard Operating Procedures and instructions received from Shift Team Leader in coordination with the Field Operator.</li> <li>Maintain log sheets and logbooks reporting the highlights of daily shift work.</li> <li>Record safety incidents (near misses, observations, incidents).</li> <li>Provide input into the weekly or monthly reports if required by the Area Department.</li> <li>Maintain continuity of panel operation and close all critical issues scheduled for the allocated shift.</li> <li>Communicate and correct process quality problems.</li> <li>Participate in Process Safety Management (PSM) activities.</li> <li>Effectively interact with all levels of employees, clients and vendors.</li> <li>Support unit turnarounds including work list identification/justification, procedure writing, procedure review and equipment inspection.</li> <li>Troubleshoot process operations, communicate and correct process quality problems.</li> <li>Perform other related duties or assignments as directed.</li> <li>Familiarize with QHSE policies, objectives, procedures and its record maintenance.</li> <li>Maintain awareness of significant environmental aspects, health and safety hazards, related actual and potential aspects and risks associated with their risk.</li> <li>Maintain awareness of emergency preparedness and response measures.</li> <li>Maintain awareness of implications of not conforming to the integrated management system requirements, including not fulfilling the organization's compliance obligations.</li> </ul> <h4>Qualifications & experience</h4> <p><strong>Minimum qualifications:</strong> Diploma in Petrochemical or Oil / Gas or equivalent.</p> <p>Excellent knowledge of written, read, and spoken English (required). Arabic - native (desirable).</p> <p><strong>Experience and background:</strong></p> <ul> <li>5-7 years of experience in hydrocarbons refining, petrochemical, process engineering or related industry.</li> <li>Relevant experience in the Oil & Gas / Refinery / Petrochemical industry with experience in Jetty / Tank Farm / Gantry units.</li> <li>Knowledge of fuel sector equipment.</li> <li>Knowledge of the refinery's offsite facilities and procedures.</li> </ul> <p><strong>Skills:</strong></p> <ul> <li>Good functional knowledge of DCS.</li> <li>Good knowledge of relevant operations, HSE requirements, Oil/Gas process and systems procedures and practices.</li> <li>Ability to perform as a team player.</li> <li>Self-motivated and dependable, demonstrating strong initiative.</li> <li>Ability to deal with change and demonstrate flexibility as required.</li> </ul> <h4>Key interactions</h4> <p><strong>Internal:</strong> Department Managers, Operations Shift Staff, SCM, TSD, Maintenance, HSE, Fire</p> <p><strong>External:</strong> OQ, SIPC, Surveying Companies, ROP and Civil Defence, gas companies, other contractors and suppliers as required.</p> <h4>Notable working conditions</h4> <p>Field operations and office environment, moderate to intensive computer screen use.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB CONTENT</strong> </p> <p>To support the design, analysis, optimization, and continuous improvement of end-to-end customer journeys across all customer segments and touchpoints. The role is responsible for identifying customer pain points, mapping customer interactions, improving service experiences, and driving customer-centric process enhancements that contribute to increased customer satisfaction, operational efficiency, and digital adoption</p> <p> </p> <p> <strong>2. Duties and Responsibilities</strong> </p> <p>Strategic:</p> <ol> <li>Support the implementation of the Bank s customer journey management framework and customer experience strategy.</li> <li>Participate in customer journey mapping initiatives across all customer segments, products, and services.</li> <li>Support the identification of strategic customer pain points and opportunities for journey enhancement.</li> <li>Contribute to customer-centric transformation initiatives aimed at improving customer satisfaction and operational efficiency.</li> <li>Benchmark customer journey management practices against industry best practices and leading financial institutions.</li> </ol> <p>Operational:</p> <ol> <li>Develop and maintain end-to-end customer journey maps covering customer interactions across physical, digital, and assisted channels.</li> <li>Analyze customer journeys to identify bottlenecks, service gaps, process inefficiencies, and customer effort drivers.</li> <li>Conduct customer journey workshops with business units and stakeholders to understand customer needs and expectations.</li> <li>Monitor journey performance metrics including turnaround times, customer effort scores, digital adoption rates, and customer satisfaction indicators.</li> <li>Work closely with Voice of Customer, Digital Experience, Contact Center, and Customer Complaints teams to identify opportunities for journey improvements.</li> <li>Support redesign initiatives aimed at simplifying customer processes and improving service delivery.</li> <li>Track and monitor implementation of customer journey improvement initiatives across business units.</li> <li>Prepare journey analytics reports, dashboards, presentations, and recommendations for management review.</li> <li>Support customer experience maturity assessments and journey governance activities.</li> <li>Collaborate with Digital Transformation and IT teams to ensure customer-centric design principles are embedded in digital solutions and platforms.</li> <li>Support process improvement initiatives that contribute to reducing turnaround times, improving service quality, and enhancing customer satisfaction.</li> <li>Maintain customer journey repositories, documentation, standards, and templates.</li> <li>Perform any other relevant task assigned from time to time by the Head of Customer Experience.</li> </ol> <p>People:</p> <ol> <li>Promote customer-centric thinking and journey-based decision-making across the organization.</li> <li>Support customer journey awareness and capability-building initiatives.</li> <li>Contribute to knowledge sharing and dissemination of customer journey best practices.</li> </ol> <p> </p> <p> <strong>KEY INTERACTIONS</strong> </p> <p> </p> <p>1. Internal</p> <p> </p> <p> Head of Customer Experience</p> <p> </p> <p> Manager Customer Experience Center</p> <p> </p> <p> Specialist Voice of Customer</p> <p> </p> <p> Specialist Digital Experience</p> <p> </p> <p> Contact Center Team</p> <p> </p> <p> Customer Complaints Team</p> <p> </p> <p> Digital Transformation</p> <p> </p> <p> Information Technology</p> <p> </p> <p> Operations</p> <p> </p> <p> Product Development Teams</p> <p> </p> <p> All Business Units and Branches</p> <p> </p> <p> Human Capital (for CX initiatives)</p> <p> </p> <p> As per operational activities</p> <p> </p> <p>2. External</p> <p> </p> <p> Customers</p> <p> </p> <p> Customer Experience Consultants</p> <p> </p> <p> Research and Survey Providers</p> <p> </p> <p> Technology Vendors</p> <p> </p> <p> Service Design Partners</p> <p> </p> <p> As part of operational activities</p> <p> </p> <p>3. Level of external interaction</p> <p> </p> <p> This position requires a medium level of external interaction</p> <p> </p> <p> <strong>MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS</strong> </p> <p> </p> <p>Education:</p> <p> </p> <p>Bachelor's Degree in Business Administration, Customer Experience, Marketing, Industrial Engineering, Service Design, Banking, or related discipline.</p> <p> </p> <p>Experience:</p> <p> </p> <p>4 6 years of relevant experience in customer experience, customer journey management, process improvement, service design, business analysis, operations excellence, or related fields.</p> <p> </p> <p> <strong>Special Skills &amp; Knowledge:</strong> </p> <p> </p> <p> Knowledge of Customer Journey Mapping methodologies and tools.</p> <p> </p> <p> Understanding of Customer Experience principles and best practices.</p> <p> </p> <p> Experience in process mapping, service design, and customer-centric transformation initiatives.</p> <p> </p> <p> Strong analytical and problem-solving skills.</p> <p> </p> <p> Knowledge of customer research and customer behavior analysis techniques.</p> <p> </p> <p> Experience with customer experience metrics including NPS, CSAT, CES, and customer effort measures.</p> <p> </p> <p> Strong facilitation, presentation, and stakeholder management skills.</p> <p> </p> <p> Proficiency in Microsoft Office applications and reporting tools such as Power BI.</p> <p> </p> <p>Business Understanding:</p> <p> </p> <p> This position requires a medium level of business understanding</p> <p> </p> <p> <strong>ADDITIONAL QUALIFICATION /CERTIFICATION REQUIRED</strong> </p> <p> </p> <p>Professional certifications in Customer Experience, Service Design, Business Process Management, Lean Six Sigma, or related disciplines are preferred.</p> <p> </p> <p>HEALTH, SAFETY AND ENVIRONMENT</p> <p> </p> <p> This position follows all the HSE procedures as set by the company</p> <p> </p> <p>KEY COMPETENCIES</p> <p> Customer Centricity</p> <p> </p> <p> Analytical Thinking</p> <p> </p> <p> Process Improvement</p> <p> </p> <p> Problem Solving</p> <p> </p> <p> Stakeholder Management</p> <p> </p> <p> Communication Skills</p> <p> </p> <p> Innovation</p> <p> </p> <p> Collaboration</p> <p> </p> <p> Continuous Improvement</p> <p> </p> <p> Results Orientation</p> <p> </p> <p>WORK ENVIRONMENT</p> <p> </p> <p> This position enjoys working in a comfortable airconditioned office</p></div></section>

<p><h4>Description</h4> <p>Mindrift is looking for skilled bot developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project and build conversational bots and messaging-platform integrations within our hybrid AI + human environment. In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users. This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.</p> <h4>What we do</h4> <p>The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of generative AI by tapping into real-world expertise from across the globe.</p> <h4>About the role</h4> <p>This is a freelance role for a Tendem project. As a bot developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.</p> <h4>Key responsibilities</h4> <ul> <li>Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack, and similar messaging platforms.</li> <li>Design and implement conversational flows, dialogue state, and fallback handling.</li> <li>Integrate bots with large language models (OpenAI, Anthropic, or similar) for natural language responses where appropriate.</li> <li>Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).</li> <li>Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).</li> <li>Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling.</li> <li>Implement logging, monitoring, and recovery so bots stay healthy in production.</li> </ul> <h4>Requirements and benefits</h4> <h5>Educational qualifications</h5> <ul> <li>At least 3 years of relevant experience in backend, integration, automation, or bot development (required).</li> <li>Bachelor's or master's degree in computer science, engineering, information technology, or related technical fields is a plus.</li> </ul> <h5>Academic and/or professional experience</h5> <p>Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows. We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences. Strong problem-solving skills, attention to detail, and the ability to work independently are essential.</p> <h5>Technical skills (essential)</h5> <ul> <li>At least 1 year of hands-on experience building bots for at least one major messaging platform (WhatsApp, Telegram, Discord, Slack, or similar) is required.</li> <li>Strong command of Python or Node.js for backend bot logic.</li> <li>Solid experience with REST APIs, webhooks, OAuth, and asynchronous request handling.</li> <li>Experience with relational or NoSQL databases for storing conversation state and user data.</li> <li>Familiarity with large language model APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.</li> <li>Understanding of platform-specific limits, message templates, and approval flows (e.g., WhatsApp template messages).</li> <li>Experience with hosting and deployment (Docker, serverless, VPS, or PaaS).</li> </ul> <h5>Additional requirements</h5> <ul> <li>Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.</li> <li>Self-directed work ethic with the ability to design and ship complete bots independently.</li> <li>Portfolio or examples of bots you've built (required).</li> <li>English proficiency: upper-intermediate (B2) or above (required).</li> </ul> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $60 per hour equivalent, depending on their level and pace of contribution. Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p> <h4>Why this freelance opportunity might be a great fit for you?</h4> <ul> <li>Work fully remote on your own schedule with just a laptop and stable internet connection.</li> <li>Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.</li> <li>Participate in performance-based bonus programs that reward high-quality work and consistent delivery.</li> </ul></p><p></p>