Jobs In Al Sufouh

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking experienced Maintenance Technicians with a minimum of 7 years of experience in luxury residences, palaces, embassies, hotels, stadiums, commercial buildings, facilities management, oil &amp; gas, or other high-profile properties. The selected candidates will be responsible for preventive and corrective maintenance activities to ensure the safe, efficient, and uninterrupted operation of a VVIP residence. The role includes electrical, HVAC, plumbing, mechanical, and general building maintenance while maintaining the highest standards of professionalism, confidentiality, and service excellence. The position requires on-call availability for emergency maintenance requirements and involves both indoor and outdoor work, including lifting, climbing ladders, and other physical maintenance tasks.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Perform preventive and corrective maintenance of buildings, utility systems, and associated facilities.</p></li><li><p>Conduct routine inspections and identify maintenance issues before failures occur.</p></li><li><p>Carry out minor repairs on electrical, plumbing, HVAC, mechanical, carpentry, and building systems.</p></li><li><p>Maintain lighting systems, distribution boards, switches, sockets, and related equipment.</p></li><li><p>Repair plumbing fixtures, water supply systems, drainage systems, pumps, and sanitary installations.</p></li><li><p>Assist in maintaining HVAC systems, including split units, VRF systems, FCUs, AHUs, and ventilation systems.</p></li><li><p>Perform mechanical maintenance on pumps, motors, and rotating equipment.</p></li><li><p>Carry out furniture repairs and minor carpentry work.</p></li><li><p>Support maintenance of swimming pools, fountains, irrigation systems, gardens, and external facilities.</p></li><li><p>Respond promptly to emergency breakdowns and maintenance requests.</p></li><li><p>Maintain service reports, maintenance records, and spare parts inventories.</p></li><li><p>Coordinate with contractors and service providers.</p></li><li><p>Follow all HSE, security, and access-control procedures.</p></li><li><p>Maintain strict confidentiality regarding VVIP family activities and property information.</p></li></ul><p>Available Positions &amp; Requirements</p><p>AC Technician</p><p>Requirements:</p><ul><li><p>TESDA NC III in Refrigeration &amp; Air-Conditioning Servicing (RAC) or equivalent</p></li><li><p>Minimum 7 years of experience</p></li><li><p>Strong knowledge of Chillers, AHUs, FCUs, CCUs, VRF Systems, and Central Plant Equipment</p></li><li><p>Experience in brazing, compressor replacement, HVAC troubleshooting, and preventive maintenance</p></li><li><p>Background in facilities management, commercial buildings, stadiums, or oil &amp; gas projects</p></li></ul><p>Electrician</p><p>Requirements:</p><ul><li><p>TESDA NC III in Electrical Installation &amp; Maintenance or equivalent</p></li><li><p>Minimum 7 years of experience</p></li><li><p>Knowledge of MCC Panels, DBs, SMDBs, UPS Systems, Generators, and LV Systems</p></li><li><p>Strong troubleshooting and preventive maintenance experience</p></li><li><p>Experience in industrial plants, stadiums, or facilities management environments</p></li></ul><p>Electronic Technician</p><p>Requirements:</p><ul><li><p>TESDA NC III in Electronics Products Assembly &amp; Servicing or equivalent</p></li><li><p>Minimum 7 years of experience</p></li><li><p>Experience with CCTV, BMS, PA Systems, Access Control Systems, Sliding Gates, and ELV Systems</p></li><li><p>Strong troubleshooting skills</p></li></ul><p>Fire Alarm Technician</p><p>Requirements:</p><ul><li><p>TESDA NC III in Electrical/Electronics Technology or Fire Detection Systems or equivalent</p></li><li><p>Minimum 7 years of experience</p></li><li><p>Experience with Addressable &amp; Conventional Fire Alarm Systems, FM-200, Deluge Systems, Foam Systems, Fire Fighting Control Panels, Access Control Systems, UPS, and DC Systems</p></li><li><p>Strong fault-finding and preventive maintenance experience</p></li></ul><p>Mechanical Technician</p><p>Requirements:</p><ul><li><p>TESDA NC III in Mechanical Technology, Industrial Mechanics, or equivalent</p></li><li><p>Minimum 7 years of experience</p></li><li><p>Experience with CHW Pumps, Cooling Tower Gearboxes, Motors, Rotating Equipment, and Pump Alignment</p></li><li><p>Strong troubleshooting and preventive maintenance knowledge</p></li></ul><p>Plumber</p><p>Requirements:</p><ul><li><p>TESDA NC III in Plumbing or equivalent</p></li><li><p>Minimum 7 years of experience</p></li><li><p>Experience in plumbing systems, sanitary installations, water supply networks, drainage systems, and PPR piping works</p></li><li><p>Strong troubleshooting, reporting, and documentation skills</p></li></ul><p></p></section>

<p>1. Operational Excellence • Ensure consistent execution of operations, product delivery, and customer service standards. • Monitor key business performance indicators and identify opportunities for improvement. • Drive operational efficiency and achievement of company targets. 2. Profitability & Financial Performance • Achieve budgeted and forecasted profit targets through effective cost control. • Monitor sales and financial performance across assigned locations. • Take corrective actions to improve profitability and business results. 3. Business Strategy & Operations • Set clear objectives and performance goals for all stores within the area. • Oversee daily operations and maximize productivity and efficiency. • Identify operational challenges and implement effective solutions. • Prepare and submit regular performance reports to senior management. 4. Customer Experience • Maintain and enhance customer service standards. • Ensure a consistently superior customer experience across all stores. • Monitor customer feedback and resolve complaints promptly and professionally. 5. People Management & Team Development • Lead by example and promote a positive, results-driven culture. • Coach, support, and develop store managers and leadership teams. • Empower employees to take ownership of customer service excellence. • Support recruitment, onboarding, training, and succession planning. • Build a skilled, motivated, and high-performing workforce. 6. Health, Safety & Compliance • Ensure compliance with health, hygiene, and safety standards. • Maintain adherence to company policies, procedures, and operational guidelines. • Conduct regular audits and ensure corrective actions are implemented. 7. Marketing & Menu Launches • Execute local store marketing initiatives to drive sales and brand awareness. • Coordinate and oversee successful menu launches across assigned locations. • Ensure operational readiness and compliance during new product introductions.</p><p>We are seeking an experienced, highly driven, and commercially focused Area Manager to lead and oversee multiple restaurant locations. The ideal candidate must have a proven track record in Casual Dining Restaurant operations, strong leadership capabilities, and the ability to drive sales growth, operational excellence, profitability, and exceptional guest experiences across all assigned outlets. Education: • Bachelor's Degree in Business Administration, Hotel & Hospitality Management, Operations Management, or a related field. Experience: • Current designation must be Area Manager overseeing multiple restaurant outlets. • Minimum 5 years of experience in an Area Manager / Multi-Unit Manager role. • Minimum 7 years of progressive experience in Casual Dining Restaurant Operations. • Candidates with experience outside the Casual Dining Restaurant sector will not be considered. • Hands-on experience with ERP systems, restaurant management platforms, and business analytics tools. • Demonstrated success in achieving and exceeding sales, operational, customer service, and profitability targets. Key Skills & Competencies: • Proven ability to lead, inspire, and develop high-performing restaurant management teams. • Strong commercial and financial acumen with expertise in budgeting, P&L management, cost control, and revenue optimization. • Excellent leadership, coaching, and performance management skills. • Strong analytical mindset with the ability to interpret KPIs and drive business improvements. • Exceptional problem-solving and decision-making capabilities in fast-paced operational environments. • Excellent communication, stakeholder management, and interpersonal skills. • Ability to effectively manage multiple locations while maintaining consistent operational standards. • Strong understanding of guest experience, service excellence, and brand standards. • Strategic thinker with a hands-on approach to execution and continuous improvement. • Highly organized, results-oriented, and capable of delivering under pressure. Preferred Candidate Profile: • Currently managing multiple outlets within a recognized Casual Dining Restaurant brand. • Demonstrated success in improving sales performance, operational efficiency, guest satisfaction, and profitability. • Passionate about people development, operational excellence, and delivering outstanding business results.</p>

<p>1. Operational Excellence • Ensure consistent execution of operations, product delivery, and customer service standards. • Monitor key business performance indicators and identify opportunities for improvement. • Drive operational efficiency and achievement of company targets. 2. Profitability & Financial Performance • Achieve budgeted and forecasted profit targets through effective cost control. • Monitor sales and financial performance across assigned locations. • Take corrective actions to improve profitability and business results. 3. Business Strategy & Operations • Set clear objectives and performance goals for all stores within the area. • Oversee daily operations and maximize productivity and efficiency. • Identify operational challenges and implement effective solutions. • Prepare and submit regular performance reports to senior management. 4. Customer Experience • Maintain and enhance customer service standards. • Ensure a consistently superior customer experience across all stores. • Monitor customer feedback and resolve complaints promptly and professionally. 5. People Management & Team Development • Lead by example and promote a positive, results-driven culture. • Coach, support, and develop store managers and leadership teams. • Empower employees to take ownership of customer service excellence. • Support recruitment, onboarding, training, and succession planning. • Build a skilled, motivated, and high-performing workforce. 6. Health, Safety & Compliance • Ensure compliance with health, hygiene, and safety standards. • Maintain adherence to company policies, procedures, and operational guidelines. • Conduct regular audits and ensure corrective actions are implemented. 7. Marketing & Menu Launches • Execute local store marketing initiatives to drive sales and brand awareness. • Coordinate and oversee successful menu launches across assigned locations. • Ensure operational readiness and compliance during new product introductions.</p><p>We are seeking an experienced, highly driven, and commercially focused Area Manager to lead and oversee multiple restaurant locations. The ideal candidate must have a proven track record in Casual Dining Restaurant operations, strong leadership capabilities, and the ability to drive sales growth, operational excellence, profitability, and exceptional guest experiences across all assigned outlets. Education: • Bachelor's Degree in Business Administration, Hotel & Hospitality Management, Operations Management, or a related field. Experience: • Current designation must be Area Manager overseeing multiple restaurant outlets. • Minimum 5 years of experience in an Area Manager / Multi-Unit Manager role. • Minimum 7 years of progressive experience in Casual Dining Restaurant Operations. • Candidates with experience outside the Casual Dining Restaurant sector will not be considered. • Hands-on experience with ERP systems, restaurant management platforms, and business analytics tools. • Demonstrated success in achieving and exceeding sales, operational, customer service, and profitability targets. Key Skills & Competencies: • Proven ability to lead, inspire, and develop high-performing restaurant management teams. • Strong commercial and financial acumen with expertise in budgeting, P&L management, cost control, and revenue optimization. • Excellent leadership, coaching, and performance management skills. • Strong analytical mindset with the ability to interpret KPIs and drive business improvements. • Exceptional problem-solving and decision-making capabilities in fast-paced operational environments. • Excellent communication, stakeholder management, and interpersonal skills. • Ability to effectively manage multiple locations while maintaining consistent operational standards. • Strong understanding of guest experience, service excellence, and brand standards. • Strategic thinker with a hands-on approach to execution and continuous improvement. • Highly organized, results-oriented, and capable of delivering under pressure. Preferred Candidate Profile: • Currently managing multiple outlets within a recognized Casual Dining Restaurant brand. • Demonstrated success in improving sales performance, operational efficiency, guest satisfaction, and profitability. • Passionate about people development, operational excellence, and delivering outstanding business results.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>JOB PURPOSE:<br></span></strong><span>As the first point of contact for customer queries and complaints across Employee Benefits (EB), this role is responsible for&nbsp;<strong>delivering a consistently high standard of customer service and complaint resolution</strong>. The role involves investigating, responding to, and resolving customer complaints in a timely and compliant manner, while conducting root cause analysis and driving corrective action plans to prevent recurrence. With a primary focus on Oman operations, the role also provides cross-functional support across non-Oman markets complaints. It requires strong stakeholder coordination, proactive issue resolution, and a continuous focus on enhancing customer experience and service quality.<br></span><span><strong><span>JOB DESCRIPTION:&nbsp;&nbsp;</span></strong></span></p><br><br><ul><li><span>Serve as the first point of contact for walk-in customers in Oman, ensuring a positive, professional, and efficient service experience</span></li><li><span>Manage and resolve Group (Employee Benefits) complaints for Oman and the wider Gulf region, ensuring compliance with regulatory requirements and internal SLAs</span></li><li><span>Oversee and track MedNet (MN) complaints for Oman, ensuring timely resolution and proper escalation where required.</span></li><li><span>Investigate complaints thoroughly by reviewing documentation, engaging with complainants, and assessing all relevant information to determine validity and appropriate resolution.</span></li><li><span>Respond to both&nbsp;<strong>regulatory and non-regulatory complaints</strong> within defined timelines, ensuring accuracy, fairness, and completeness.</span></li><li><span>Analyze information gathered during investigations to identify root causes, trends, and systemic issues impacting customer experience.</span></li><li><span>Draft clear, comprehensive responses that address all complaint points, including the ability to present complex issues in a structured and easily understood manner.</span></li><li><span>Ensure customers are kept informed throughout the complaint lifecycle, including regular updates and final resolution outcomes.</span></li><li><span>Record, track, and monitor complaints across all stages, ensuring proper documentation and audit readiness.</span></li><li><span>Prepare&nbsp;<strong>executive-level complaint summaries and reports</strong> for Senior Management, highlighting key issues, trends, and risk areas.</span></li><li><span>Identify and communicate&nbsp;<strong>emerging trends, root causes, and service gaps</strong>, recommend and implement&nbsp;<strong>process improvements</strong> to enhance customer experience and operational efficiency.</span></li><li><span>Support the&nbsp;<strong>Complaints &amp; Continuous Improvement Manager</strong> in strengthening complaint handling frameworks, procedures, and governance.</span></li><li><span>Prepare and submit&nbsp;<strong>periodic regulatory reports</strong> in line with agreed SLAs and local regulatory requirements.</span></li><li><span>Support&nbsp;<strong>complaint-related audits</strong>, including internal and external audits, by ensuring documentation, controls, and processes meet compliance standards.</span></li><li><span>Liaise with&nbsp;<strong>local regulators and internal stakeholders</strong> to ensure alignment with regulatory expectations and service excellence standards.<br></span><span><br><strong>KEY DELVIERABLES:</strong></span></li><li><span>Communicate with external and internal customers as well as local regulators to address and resolve complaints within the required SLA.</span></li><li><span>Work internally with all relevant stakeholders (operations, claims, legal, finance, compliance etc) to review complaints, diagnose root causes and recommend action.</span></li><li><span>Timely resolution of EB customer queries and complaints.</span></li><li><span>Effective oversight and closure of MN complaints in Oman.</span></li><li><span>Seamless handling of walk-in customers with high service standards.</span></li><li><span>Cross-market support for complaints (non-Oman and retail).</span></li><li><span>Accurate reporting, trend analysis, and continuous improvement initiatives.<br></span><strong><span>COMMUNICATIONS &amp; WORKING RELATIONSHIPS:</span></strong></li><li><span>Communicate with external and internal customers as well as local regulators to address and resolve complaints within the required SLA.</span></li><li><span>Work internally with all relevant stakeholders (operations, claims, legal, finance, compliance etc) to review complaints, diagnose root causes and recommend action.<br><strong>FRAMEWORKS, BOUNDARIES, &amp; DECISION-MAKING AUTHORITY:&nbsp;</strong></span></li><li><span>Reports to Business Controls Manager.</span></li><li><span>No Financial authority.<br><strong>QUALIFICATIONS, EXPERIENCE, &amp; SKILLS:&nbsp;</strong></span></li><li><span>2-5 years of relevant experience in insurance or financial organization</span></li><li><span>Oral &amp; Written communication skills in English, Arabic and Hindi</span></li><li><span>Bachelor’s degree or equivalent.</span></li><li><span>Strong knowledge of the financial services industry and the operational transactions and processes supported.</span></li><li><span>Excellent organizational skills with the ability to multi-task effectively.</span></li><li><span>Demonstrated knowledge of MS Office applications; and be proficient in their use.</span></li><li><span>Exposure to a customer service role is an added advantage.</span></li><li><span>Knowledge of the regulations governing the insurance industry in Gulf region (Oman, UAE, Kuwait, Bahrain, Qatar)<br><strong>COMPETENCIES REQUIRED:</strong></span></li><li><span>Strong understanding of compliance and regulatory requirements</span></li><li><span>Strong customer service and complaint handling expertise</span></li><li><span>Strong problem solving, analytical skill and influencing skills.</span></li><li><span>Strong interpersonal, verbal, and written communication skills.</span></li><li><span>Ability to meet deadlines and effective time management.</span></li><li><span>Excellent communication and stakeholder management skills</span></li><li><span>Highly organized and able to manage and prioritise workload to deliver targets.</span></li><li><span>Knowledge of Employee Benefits / Health Insurance operations</span></li></ul> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Bachelor of Technology/Engineering(Civil), Master of Technology/Engineering(Civil)</p><br><br><ul><li><p>Preparation of preliminaries based upon site condition, sources availability nearby like electricity &amp; water etc, machinery &amp; equipment and other Misc items required for the project.</p></li><li><p>To raise queries regarding the tender requirements such as BOQ, specifications, technicalities with corresponding consultants/ authorities and come to conclusion before tender submission.</p></li><li><p>Preparation of cost estimation and pricing for the project by preparing in detail list of activities to be executed &amp; rate build up of materials, labour, machinery, overheads and other misc expenses required for the project (in close coordination with the cost controller). Hence finalizing the tender amount.</p></li><li><p>To coordinate with Commercial, Finance &amp; Administration departments for necessary documents (such as tender bond, omanisation details, etc) required for submission.</p></li><li><p>• During Post Tender</p></li><li><p>To provide plan on how and when the work to be performed by developing a deliverable schedule to provide a road map that the construction team must stick to in order to finish the project in a timely and cost effective manner.</p></li><li><p>Approval of Subcontractor Agreements/ Work Orders /LPO whose value exceeding OMR 1,000 along with Commercial Head by reviewing the terms and conditions. In the absence of Quantity Surveyor, Business Head needs to approve the Agreements/Work Orders/LPO entered with Sub contractors.</p></li><li><p>Verifying the material requests received from the sites, before getting approval from Business Head. (To check whether the quantities requested for all the major items is as per requirement/budget).</p></li><li><p>Monitoring the cost of the projects on weekly basis and reporting to Business Head about the status of the project and corrective action to be taken by site in charge.</p></li><li><p>Coordinating with Draftsman and Site Engineers / Project Managers in drawing preparation for the sites and monitoring the Draft man work.</p></li><li><p>Preparation of Monthly Interim Payment Application &amp; project progress based on the work executed at site and submits to the consultants / client and followup for the approval.</p></li><li><p>Preparation of the variation order claim and new rate build (in close coordination with cost controller) to submittal and followup to final approval.</p></li><li><p>Preparation of delay analysis and maintaining record of Extension of Time (EOT) to further claim.</p></li><li><p>Preparation of Final measurement and other supporting and relevant document for settlement of Final Account.</p></li><li><p>Responsible to maintain the required documentation (such as client correspondence, invoices etc) for the project and should act as the custodian for the Project File (Paper documentation).</p></li><li><p>Any other work allotted by the Business Head as per the requirement of the project.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in Quantity Surveying, Civil Engineering, or a related field from an accredited institution.</p></li><li><p>Minimum of 5 years of relevant work experience in the civil engineering sector, demonstrating progressive responsibility.</p></li><li><p><strong>OMAN experience is Must.</strong></p></li><li><p><strong>MINISTRY Experience is preferred.</strong></p></li><li><p>Preparation of preliminaries based upon site condition, sources availability nearby like electricity &amp; water etc, machinery &amp; equipment and other Misc items required for the project.</p></li><li><p>To raise queries regarding the tender requirements such as BOQ, specifications, technicalities with corresponding consultants/ authorities and come to conclusion before tender submission.</p></li><li><p>Preparation of cost estimation and pricing for the project by preparing in detail list of activities to be executed &amp; rate build up of materials, labour, machinery, overheads and other misc expenses required for the project (in close coordination with the cost controller). Hence finalizing the tender amount.</p></li><li><p>To coordinate with Commercial, Finance &amp; Administration departments for necessary documents (such as tender bond, omanisation details, etc) required for submission.</p></li><li><p>• During Post Tender</p></li><li><p>To provide plan on how and when the work to be performed by developing a deliverable schedule to provide a road map that the construction team must stick to in order to finish the project in a timely and cost effective manner.</p></li><li><p>Approval of Subcontractor Agreements/ Work Orders /LPO whose value exceeding OMR 1,000 along with Commercial Head by reviewing the terms and conditions. In the absence of Quantity Surveyor, Business Head needs to approve the Agreements/Work Orders/LPO entered with Sub contractors.</p></li><li><p>Verifying the material requests received from the sites, before getting approval from Business Head. (To check whether the quantities requested for all the major items is as per requirement/budget).</p></li><li><p>Monitoring the cost of the projects on weekly basis and reporting to Business Head about the status of the project and corrective action to be taken by site in charge.</p></li><li><p>Coordinating with Draftsman and Site Engineers / Project Managers in drawing preparation for the sites and monitoring the Draft man work.</p></li><li><p>Preparation of Monthly Interim Payment Application &amp; project progress based on the work executed at site and submits to the consultants / client and followup for the approval.</p></li><li><p>Preparation of the variation order claim and new rate build (in close coordination with cost controller) to submittal and followup to final approval.</p></li><li><p>Preparation of delay analysis and maintaining record of Extension of Time (EOT) to further claim.</p></li><li><p>Preparation of Final measurement and other supporting and relevant document for settlement of Final Account.</p></li><li><p>Responsible to maintain the required documentation (such as client correspondence, invoices etc) for the project and should act as the custodian for the Project File (Paper documentation).</p></li><li><p>Any other work allotted by the Business Head as per the requirement of the project.</p></li></ul><p>Desired Candidate Profile</p><ul><li><p>Bachelor’s degree in Quantity Surveying, Civil Engineering, or a related field from an accredited institution.</p></li><li><p>Minimum of 5 years of relevant work experience in the civil engineering sector, demonstrating progressive responsibility.</p><br></li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Building Construction project only </p></li><li><p>OMAN experience is Must.</p></li><li><p>MINISTRY Experience is preferred.</p></li></ul><p></p></section>