Job Purpose:

A Key Account Officer will create long-term, trusting relationships with our clients. The role is to oversee a portfolio of assigned strategic clients, to develop new business from existing clients, and to actively seek new sales and business development opportunities.

This includes developing strong relationships with clients, connecting with key business executives and stakeholders, and preparing sales reports. Key Account Officer will also answer client queries and identify new business opportunities among existing clients. In this role, you will liaise with cross-functional internal teams (including Customer Experience and key account sales, operations, finance, IT, etc.) to improve the entire customer experience and ensure all clients needs and requirements are met.

As a key account officer, you will collaborate with our sales and business development team to support target achievements, while keeping our clients satisfied and engaged with our products and services in the long term.

Key Responsibilities:

Operational:

Management of a dedicated number of key accounts that are the top revenue-generating or strategic business clients that need a VIP dedicated support resource.

Serve as the lead point of contact for all customer account management matters

Build and maintain strong, long-lasting client relationships

Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors

Ensure the timely and successful delivery of our solutions according to client needs and objectives

Forecast and track key account metrics (e.g., monthly/ weekly, semiannual, and annual operation performance)

Prepare reports on key account status and at-risk clients

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Develop new business with existing key account clients and/or identify areas of improvement to meet sales and service quotas

Collaborate with the sales team to identify and grow opportunities within the territory

Assist with challenging client requests or issue escalations as needed

Ensure that operations are aligned with customers needs and meet all operational norms and special daily operations

People:

Ensure tasks are understood by the team members and performed responsibly and diligently

Liaison with management and other line managers (as part of cross function team) for efficient running of the department.

Participate in management and supervisory meetings as and when required.

Job Specific Skills

Functional Skills

Excellent interpersonal and relationship management skills.

Ability to manage multiple priorities and deliver high-quality outcomes under pressure.

Strong reporting and data analysis capabilities with the ability to prepare timely and accurate reports.

Excellent verbal and written communication skills.

Ability to prioritize workload and meet deadlines in a fast-paced environment.

Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).

Excellent command of both Arabic and English (written and spoken).

Strong customer service and account management skills.

Ability to identify customer needs and provide appropriate solutions.

Behavioral Skills

Customer-focused with a service-oriented mindset.

Strong interpersonal and communication skills.

Excellent negotiation and influencing skills.

Ability to build and maintain productive relationships.

Strong organizational and time management skills.

Commercial awareness and business acumen.

Analytical thinking and attention to detail.

Proactive, adaptable, and results-oriented.

Desired Candidate Profile

Minimum Qualification

Bachelors degree or Diploma in Business Administration, Marketing, Communications, or a related field.

Minimum Experience

Minimum of 1 4 years of experience in customer relationship management, key account management, or a customer-facing role.

Demonstrated ability to communicate, present, and influence stakeholders at all organizational levels, including senior management.

Proven ability to manage multiple customer accounts and projects simultaneously while maintaining a high level of accuracy and attention to detail.

Strong customer service orientation with experience in building and maintaining long-term client relationships.

Excellent negotiation, presentation, and communication skills.

Strong analytical and problem-solving abilities.