Job description

Senior Road Freight Operations Coordinator

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginning DHL Global Forwarding has an opening for Senior Road Freight Operations Coordinator in Muscat, Oman.

Join us in connecting people and improving lives!

In this Senior Road Freight Operations Coordinator position

Operational Management

• Coordinate and monitor end-to-end road freight operations for domestic and international shipments.
• Ensure timely allocation of transport resources and effective route planning.
• Manage transportation activities from order receipt through final delivery.
• Monitor shipment status and proactively resolve operational issues, delays, and service disruptions.
• Ensure compliance with customer requirements, transport regulations, and company standards.
• Collaborate closely with the Sales team to manage RFQs (Requests for Quotation), participate in e-bidding activities, develop competitive pricing strategies, and secure profitable business opportunities
• Maintain high levels of operational efficiency, productivity, and service quality.

Carrier & Vendor Management

• Coordinate with transport vendors and subcontractors to ensure vehicle availability and service reliability.
• Monitor carrier performance against agreed KPIs.
• Support contract implementation and rate compliance.
• Assist in onboarding and evaluating transport providers.

Customer Service & Stakeholder Management

• Act as the primary operational contact for key customers.
• Provide timely shipment updates and solutions to customer inquiries.
• Handle escalations professionally and ensure customer satisfaction.
• Work closely with commercial teams to support business growth and customer retention.

Performance & Reporting

• Prepare daily, weekly, and monthly operational reports.
• Analyze transportation performance indicators, including:
  • On-Time Delivery (OTD)
  • Vehicle Utilization
  • Cost per Shipment
  • Carrier Performance
  • Claims and Exceptions
• Identify trends and recommend corrective actions to improve efficiency and profitability.

Compliance & Safety

• Ensure adherence to transport regulations, customs requirements, and company policies.
• Monitor driver and vehicle compliance documentation.
• Support health, safety, and security initiatives.
• Maintain accurate operational records and documentation.

Continuous Improvement

• Identify process improvement opportunities and implement operational efficiencies.
• Participate in digitalization and automation projects.
• Support implementation of new operational procedures and best practices.
• Train and mentor junior operations coordinators.

Key Accountabilities

• Service excellence and customer satisfaction.
• Operational efficiency and cost control.
• On-time delivery performance.
• Vendor management and capacity optimization.
• Compliance with legal and company requirements.
• Accurate and timely reporting.

Now, here is what we need from you!

Education

• Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or related field.
• Professional certifications in Logistics or Supply Chain Management are advantageous.

Experience

• 5-8 years of experience in road freight transportation or logistics operations.
• Minimum 2-3 years in a senior operational coordination role.
• Proven experience in domestic transportation operations, with strong knowledge of local transportation regulations and compliance requirements, in addition to cross-border transportation activities
• Comprehensive understanding of local and cross-border transportation markets, including market trends, pricing strategies, commercial management, and customer requirements. Experience in developing competitive transport solutions and managing rate negotiations is essential.
• Knowledge of customs procedures and multi-model operations.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.