Job Description

Roles & Responsibilities

Acquire, develop, and manage leisure accounts across Europe, including tour operators, wholesalers, consortia, luxury travel agencies, and key leisure partners, in line with the hotel's business mix strategy. Identify new business opportunities and strengthen existing relationships to maximize revenue from European source markets. Ensure maximum acceptance and conversion of RFP opportunities. Monitor market trends, competitor activities, economic conditions, and customer demand within Europe, identifying opportunities and potential risks. Provide accurate and timely reporting on account and segment performance, recommending strategies to maximize revenue and address shortfalls. Implement sales action plans and initiatives to achieve and exceed revenue targets. Quote and negotiate rates for transient, long-stay, and group business within established commercial guidelines. Maintain accurate account records, production data, and customer profiles within the sales management system. Develop a strong understanding of the property's target markets, customer needs, and competitive positioning to drive business growth. Adhere to established sales strategies during negotiations and maximize upselling and cross-selling opportunities, including promotion of the MOHG portfolio through the MObilise programme. Ensure all customer inquiries and requests are handled in accordance with company response standards. Prepare account performance updates, market intelligence, and customer feedback for weekly and monthly sales meetings. Conduct sales calls, client presentations, site inspections, client entertainment activities, and familiarization trips as required. Represent the hotel at trade shows, roadshows, sales missions, and industry events across Europe. Build and maintain strong relationships with customers, guests, and internal stakeholders to drive account retention and growth. Handle customer concerns and resolve issues professionally and effectively. Foster strong working relationships across all hotel departments to ensure seamless service delivery. Provide account coverage and support as required by the Department Head.

Desired Candidate Profile