Job description

Overview of the role:

Ensuring overall customer satisfaction by providing excellent service experience, with optimum the operational cost

What you will do:-

Description of Accountability:

Sales Generation & Target Achievement: -

• Identify new and potential clients requiring AMC for air conditioning units (residential, commercial, and industrial).
• Proactively pursue new leads through cold calls, site visits, references, and digital inquiries.
• Convert expired or inactive clients into renewed AMC business through structured follow-up and negotiation.
• Consistently meet or exceed assigned monthly and quarterly AMC sales targets.

Strategic Client Management –

• Develop and maintain strong professional relationships with key decision-makers and facility managers.
• Clearly explain AMC benefits, terms, and scope of work to ensure customer buy-in and prevent future disputes.
• Handle escalations promptly and collaborate with the service team to ensure SLA compliance. and prevent future disputes.
• Handle escalations promptly and collaborate with the service team to ensure SLA compliance

Payment Collection & Accountability –

• Take complete ownership of AMC payment collections — from invoicing to closure.
• Follow up rigorously on overdue payments and ensure zero aging beyond the defined credit period.
• Work closely with accounts to resolve discrepancies and maintain accurate ledgers

Daily Reporting & CRM Updates –

• Submit structured daily reports covering
• Number of client meetings and calls made
• Leads generated and follow-up status
• AMC quotations shared and orders secured
• Collections made and outstanding issues
• Maintain up-to-date and accurate records Escalate any client or operational delays to management proactively.

Market Intelligence & Competitor Awareness –

• Continuously gather and report market data on competitor pricing, service gaps, and potential opportunities.
• Suggest improvements in AMC offerings based on feedback and industry trends

Skills

Required Skills to be successful:

• Customer-focused approach with quality orientation
• Effective communication and coordination skills
• Problem-solving and analytical ability
• Ability to manage multiple priorities and meet deadlines

What equips you for the role:

• 8-10 years of experience in Sales, Client Management preferably in consumer electronics and air conditioning field
• Diploma /Graduation in relevant field.
• Knowledge of English written and spoken.
• Having good customer handling skills
• Should have valid Oman Driving License.
• Knowledge of Spoken Arabic language