Job Description

Roles & Responsibilities

Social Media Management

• Manage and maintain all social media accounts for:
  • 2 Hotels
  • 4 Restaurants
  • 5 Cloud Kitchen brands
  • Any additional accounts that might be added in the future
• Create and execute monthly social media content calendars.
• Ensure consistent brand identity, visual quality, and tone of voice across all platforms.
• Maintain Radisson brand standards and corporate guidelines in all published content.
• Plan and schedule engaging content, including:
  • Photos
  • Reels
  • Videos
  • Stories
  • Promotional campaigns
  • Event coverage
  • Seasonal activations

Content Creation & Creativity

• Develop creative marketing initiatives to increase followers, reach, and engagement.
• Coordinate content shoots and work closely with operations teams to capture high-quality material.
• Generate innovative ideas for:
  • Food promotions
  • Staycation offers
  • Special occasions
  • Corporate events
  • Festive campaigns
  • Community engagement
• Ensure all accounts remain active, attractive, updated, and visually aligned with luxury hospitality standards.

Guest Engagement & Online Communication

• Monitor and respond professionally to guest messages, comments, inquiries, and reviews across all platforms.
• Handle guest requests promptly and coordinate internally with hotel or restaurant operations when needed.
• Maintain high response standards and positive online guest interactions.
• Build strong online relationships with guests, influencers, and followers.

Google & Online Reputation Management

• Manage and maintain all Google Business profiles.
• Upload and update:
  • Promotions
  • Events
  • Photos
  • Announcements
  • Operational updates
• Monitor and respond to Google reviews professionally and promptly.
• Support reputation management initiatives to improve online ratings and guest satisfaction.

Marketing & Revenue Support

• Strategically promote special events, brunches, festive occasions, offers, and seasonal campaigns to drive revenue and footfall.
• Support restaurants and cloud kitchens in generating online orders and customer engagement.
• Work closely with operations teams to identify promotional opportunities.
• Assist in influencer collaborations and partnership campaigns when required.

Reporting & Performance Monitoring

• Track and analyze social media performance metrics.
• Provide monthly reports covering:
  • Growth statistics
  • Engagement performance
  • Campaign effectiveness
  • Audience insights
  • Recommendations for improvement
• Monitor competitors and industry trends to keep the brands competitive and innovative.

Desired Candidate Profile

Minimum 1 2 years of experience in social media management, preferably in hospitality or F&B.

• Strong understanding of Meta Business Suite, Instagram, TikTok, Facebook, LinkedIn, Google Business, and emerging social platforms.
• Experience in photography, videography, and content editing is highly preferred.
• Proficiency in Canva, Adobe Creative Suite, CapCut, or similar editing tools.
• Excellent written and verbal communication skills in English. Arabic is an advantage.
• Strong organizational and multitasking skills.
• Ability to work under pressure and manage multiple brands simultaneously.
• Creative mindset with strong attention to detail and luxury presentation standards.