Job description

The Restaurant Manager is responsible for overseeing the daily operations of Charm Thai Restaurant, ensuring exceptional guest experiences, efficient service, and high standards of food quality and presentation. This role requires strong leadership, attention to detail, and a passion for hospitality, with a focus on maintaining the restaurant’s authentic Thai identity while meeting the brand standards of Crowne Plaza.

YOUR DAY-TO-DAY:

• Oversee day-to-day restaurant operations, ensuring smooth and efficient service.
• Maintain high standards of food quality, hygiene, and presentation in line with hotel and regulatory requirements.
• Monitor inventory levels, control costs, and manage ordering of supplies.
• Ensure compliance with health, safety, and sanitation standards.
• Deliver outstanding customer service and ensure guest satisfaction at all times.
• Handle guest feedback, complaints, and special requests professionally and promptly.
• Build relationships with regular guests and create a welcoming dining atmosphere.
• Recruit, train, and supervise restaurant staff.
• Schedule shifts, manage attendance, and ensure adequate staffing levels.
• Motivate and develop team members to maintain high performance and morale.
• Conduct regular staff meetings and performance evaluations.
• Manage budgets, control expenses, and maximize profitability.
• Monitor daily sales, prepare reports, and analyze performance metrics.
• Implement strategies to increase revenue and optimize operational efficiency.
• Ensure adherence to Crowne Plaza brand standards and service guidelines.
• Maintain authenticity in Thai cuisine and cultural presentation.
• Collaborate with the kitchen team to enhance menu offerings and seasonal promotions.
• Support marketing initiatives, promotions, and special events.
• Work with the hotel’s marketing team to increase restaurant visibility and guest traffic.
• Utilize feedback and trends to improve offerings and guest engagement.

WHAT WE NEED FROM YOU:

• Bachelor’s degree or diploma in Hospitality Management or a related field.
• Minimum 3–5 years of experience in restaurant management, preferably in a hotel environment.
• Strong leadership and interpersonal skills.
• Excellent communication skills in English (additional languages are an advantage).
• Thai National is highly preferred.
• Proficiency in restaurant management systems and basic financial reporting.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.