· Processes and confirms guest room reservations made by clients
· Knowledgeable about all promotions in the hotel rooms and facilities
· Follows procedures to process all room reservations, rates, confirmations and hotel facilities
· Maintains established filling system for all correspondence and collates reports as required
· Speaks with team members and guests using clear and professional language
· Answers telephones using appropriate etiquette
· Ensures that reservation requests are answered accurately on a timely basis.
· Welcomes and acknowledges all guests according to the WH&R standards and policies
· Anticipates and addresses guests’ service needs