Reservations Supervisor

Mandarin Oriental Muscat is looking for a Reservations Supervisor to join our Reservation team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

As Reservations Supervisor, you will be responsible for the following duties:

·         Assist the Reservations Manager to oversee the Reservations Department to ensure an effective daily workflow and the delivery of exceptional level of service. 

·         Assist in the managing, training and developing of the team. 

·         Execute direction and lead the Reservations team to ensure both revenue and quality targets are achieved. 

·         Ensure team members are developed effectively and generate a culture of high-quality standards for relationship building, customer service and selling techniques. 

·         Build strong relationships with guests and team members in order to gain full understanding of their needs and work to serve them effectively.  

·         Ensure proper implementation of reservations procedures and maximize conversion ratios. 

·         Actively promote upselling and cross-selling within the reservations team.

As Reservations Supervisor, we expect from you:

 ·         3 years of work experience in Reservations with same capacity, preferably in luxury hotel

·         Degree holder in hotel management or other related disciplines

·         Excellent communication skills and fluent in both written and spoken English

·         Excellent organizational and computer skills

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.


• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.


• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.


• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.