JOB TITLE
E-Commerce Manager | MAF Retail | Head Office Oman
Role Summary
The E-Commerce Manager is responsible for overseeing the company’s digital business operations, including direct online sales, fulfillment, and last-mile delivery, to enhance the customer experience. The role involves developing strategic and tactical changes to improve profitability, expand the customer base, and ensure competitive product pricing, quality, and selection across all online categories.
ROLE PROFILE
- Analyze, review, recommend and build strategic and tactical changes to drive profitability by increasing customer base, improve conversion rate, improve order size and manage margin performance.
- Implement/Enhance an operating model for the E-Commerce Last mile deliveries using 3P service providers.
- Develop detailed processes, quality control measures, and KPI’s for a seamless and effective last mile operation.
- Find the most appropriate solution to deliver goods to end customers to offer the best unified customer experience for the country at the lowest cost.
- Ensure the delivery service contracts with providers/suppliers are up to date and its accurate application internally/externally.
- Oversee and monitor the performance of third-party providers and logistics based on agreed KPIs and rely information to merchandise/store and follow the corrective action with suppliers.
- Ensure that goods are delivered on time based on the expected dates with the right quantities to provide best customer experience.
- Monitor allocated budget to ensure compliance and take corrective measures when necessary and provide inputs on the development of annual budget.
Requirements
- Bachelor’s degree in E-Commerce or Business Administration.
- 6–10 years of work experience working in E-Commerce operations and management.
- Proficient in marketplace and direct E-Commerce operations, with experience in developing marketing plans.
- Advance knowledge of various automated distribution and warehouse systems preferred.
- High level of problem-solving skills and detailed oriented.
What We Offer
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 43,000 diverse and talented colleagues, all guided by our Leadership Model.