Minimum Requirements:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
- Minimum of 5-7 years of experience in restaurant management, with at least 3 years in a multi-unit management role.
- Proven track record of managing operations, staff, and customer service across multiple locations.
Skills:
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Solid understanding of financial management and budgeting.
- Proficiency in restaurant management software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle stressful situations.
- Strong problem-solving skills and attention to detail.
ROLES AND RESPONSIBILITIES:
- Operational Management
- Oversee the daily operations of multiple restaurant locations to ensure consistency and efficiency.
- Develop and implement operational policies and procedures across all locations.
- Conduct regular visits to each restaurant to monitor performance, provide support, and ensure adherence to standards.
- Coordinate with individual restaurant managers to address operational issues and implement improvements.
Staff Management
- Recruit, train, and mentor restaurant managers and key staff.
- Develop staffing plans and ensure each location is adequately staffed.
- Conduct performance evaluations for restaurant managers and provide constructive feedback.
- Foster a positive, productive work environment across all locations and address any inter-branch conflicts or issues.
- Customer Service
- Ensure high levels of customer satisfaction across all locations by maintaining service quality standards.
- Handle escalated customer complaints and feedback in a professional manner.
- Implement customer service policies and procedures and monitor customer feedback to identify areas for improvement.
- Financial Management
- Manage the budget and financial performance of each restaurant location.
- Analyze financial reports, including sales, costs, and profitability for each site.
- Implement cost-control measures and strategies to maximize profitability.
- Oversee cash handling procedures and ensure financial accuracy and security across all locations.
- Marketing and Promotion
- Suggest marketing strategies to attract and retain customers at all locations.
- Plan and oversee special events, promotions, and campaigns.
- Collaborate with marketing teams or external agencies for advertising and promotional activities.
- Quality Control
- Ensure the highest standards of food quality and presentation across all locations.
- Monitor kitchen operations and ensure compliance with food safety and hygiene standards.
- Work with chefs and kitchen staff to update and improve menu offerings.
- Conduct regular inspections to ensure compliance with all standards and regulations.
- Compliance and Safety
- Ensure all restaurant locations comply with local and international regulations.
- Conduct regular safety audits and implement necessary improvements.
- Maintain proper documentation and records for health inspections, permits, and licenses.
- Train staff on safety protocols and emergency procedures.
Job Type: Full-time
Experience:
- multiple Restaurants Management: 5 years (Required)
Application Deadline: 25/05/2024
This job has been sourced from an external job board.
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