Restaurant Operation Manager - Al Toobi New Enterprises

Talent Pal - Oman - muscat
Minimum Requirements:

  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
  • Minimum of 5-7 years of experience in restaurant management, with at least 3 years in a multi-unit management role.
  • Proven track record of managing operations, staff, and customer service across multiple locations.

Skills:

  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Solid understanding of financial management and budgeting.
  • Proficiency in restaurant management software and Microsoft Office Suite.
  • Ability to work in a fast-paced environment and handle stressful situations.
  • Strong problem-solving skills and attention to detail.

ROLES AND RESPONSIBILITIES:

  • Operational Management
  • Oversee the daily operations of multiple restaurant locations to ensure consistency and efficiency.
  • Develop and implement operational policies and procedures across all locations.
  • Conduct regular visits to each restaurant to monitor performance, provide support, and ensure adherence to standards.
  • Coordinate with individual restaurant managers to address operational issues and implement improvements.

Staff Management

  • Recruit, train, and mentor restaurant managers and key staff.
  • Develop staffing plans and ensure each location is adequately staffed.
  • Conduct performance evaluations for restaurant managers and provide constructive feedback.
  • Foster a positive, productive work environment across all locations and address any inter-branch conflicts or issues.
  • Customer Service
  • Ensure high levels of customer satisfaction across all locations by maintaining service quality standards.
  • Handle escalated customer complaints and feedback in a professional manner.
  • Implement customer service policies and procedures and monitor customer feedback to identify areas for improvement.
  • Financial Management
  • Manage the budget and financial performance of each restaurant location.
  • Analyze financial reports, including sales, costs, and profitability for each site.
  • Implement cost-control measures and strategies to maximize profitability.
  • Oversee cash handling procedures and ensure financial accuracy and security across all locations.
  • Marketing and Promotion
  • Suggest marketing strategies to attract and retain customers at all locations.
  • Plan and oversee special events, promotions, and campaigns.
  • Collaborate with marketing teams or external agencies for advertising and promotional activities.
  • Quality Control
  • Ensure the highest standards of food quality and presentation across all locations.
  • Monitor kitchen operations and ensure compliance with food safety and hygiene standards.
  • Work with chefs and kitchen staff to update and improve menu offerings.
  • Conduct regular inspections to ensure compliance with all standards and regulations.
  • Compliance and Safety
  • Ensure all restaurant locations comply with local and international regulations.
  • Conduct regular safety audits and implement necessary improvements.
  • Maintain proper documentation and records for health inspections, permits, and licenses.
  • Train staff on safety protocols and emergency procedures.

Job Type: Full-time

Experience:

  • multiple Restaurants Management: 5 years (Required)

Application Deadline: 25/05/2024

This job has been sourced from an external job board.

More jobs on https://www.qureos.com/
Post date: 7 September 2024
Publisher: LinkedIn
Post date: 7 September 2024
Publisher: LinkedIn