Team Leader - Guest Services (Italian Speaker)

Job Description

Job Summary:
We are looking for a Team Leader - Guest Services who is fluent in Italian to lead a team in providing exceptional service to our Italian-speaking guests.
Job Responsibility:
1. Supervise a team of guest service representatives and ensure they provide outstanding customer service to Italian guests.
2. Handle escalated guest issues and provide solutions efficiently.
3. Train new team members on company policies and service standards.
4. Monitor team performance and implement improvements as needed.
5. Act as a liaison between guests and other departments to ensure smooth operations.
6. Handle administrative tasks related to guest services.
Candidate Requirements:
1. Fluency in Italian is essential.
2. Proven experience in a customer service role, with leadership experience preferred.
3. Excellent communication and interpersonal skills.
4. Strong problem-solving abilities.
5. Ability to work in a fast-paced environment and handle high-pressure situations.
6. Proficiency in MS Office and customer service software.
7. Flexibility to work in shifts, including weekends and holidays.

Skills

Skills:
- Fluency in Italian language
- Strong leadership skills
- Excellent communication skills
- Customer service oriented
- Problem-solving abilities
- Knowledge of hotel operations and guest services
- Ability to handle difficult situations with diplomacy
- Team management skills
- Attention to detail
- Multitasking capabilities
Job Location Salalah, Oman Years of Experience Min: 2 Max: 4 Enjoy authentic Omani hospitality and five-star luxury at the stunning Salalah Rotana Resort. Situated just 35km from Salalah International Airport and overlooking the beautiful turquoise waters of the Indian Ocean, it is the perfect place for guests looking to relax and unwind, while nearby attractions include the UNESCO World Heritage-listed Al-Baleed Archaeological Park, the famous Su... ltan Qaboos Mosque and many museums and cultural landmarks. The resort’s 422 deluxe guestrooms and suites feature a comprehensive range of modern amenities suiting the needs of business and leisure travellers, including families. Choose from a range of accommodation options providing prime views overlooking the beach, manmade canals or beautiful gardens, ensuring an unforgettable experience. Salalah Rotana Resort's five incredible dining venues showcase the finest local and international flavours. Go on a global culinary journey at Saffron, our all-day dining restaurant; dine on delicious Arabian-inspired fare at The Beach Bar & Restaurant; relax by the beach with a refreshing drink at Coco-Shack Beach Bar, or take a gastronomic tour of the Far East at Silk Road, our signature restaurant. For friendly get together or casual business meetings, Arabesque Lounge & Terrace serves up a delicious menu of light snacks and hot and cold beverages, or share a private romantic meal with your loved one on the beach with your own personal butler tending to your every requirement. Salalah Rotana Resort's comprehensive range of conference facilities comprise four high-tech, flexible meeting rooms equipped with the latest audio-visual technologies, as well as the spacious Al Hajar Ballroom. For the ultimate leisure experience, Bodylines Fitness & Wellness Club features world-class facilities including a fully-equipped gymnasium, two swimming pools, two tennis courts, saunas and steam rooms while Zen the spa is the place to relax or rejuvenate. Young guests can have fun at Flipper’s Kids Club