Role : French Call Center Agent
Location: Cairo
Proficiency of language Must Have:
C1 – French
B1/2 - English
Job Description:
● Suggest and modify suitable travel options that best suit the client’s needs.
● Engage in direct communication with the client through email, chat, and/or phone calls.
● Liaise with suppliers and partners to resolve booking issues.
● Maintain high satisfaction standards and aim to exceed customer expectations as much as
possible when managing bookings, queries, and requests.
● Address, preempt, and solve problems. You are an owner and should anticipate issues before
they arise.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Background:● At least 1 years of experience in any customer service position covering multi-channeloperations in a contact center environment.● Preferably, but not mandatory, a customer service background in hospitality, including hotels,