Job Title: Software and Hardware Technician

Responsibilities:

1. System Installation and Configuration: Install, configure, and maintain software applications and hardware systems used in the showroom environment, including point-of-sale (POS) systems.
2. Hardware Maintenance: Perform routine maintenance and troubleshooting of hardware components, including computers, monitors, printers, and networking equipment, to ensure Customer Satisfactory.
3. Inventory Management: Manage inventory of hardware and software assets in the showroom, including tracking usage, conducting audits, and coordinating procurement and disposal processes in collaboration with the showroom manager.
4. Customer Service: Assist showroom customers with technical inquiries and support requests related to showroom systems, providing prompt and courteous assistance to resolve issues and enhance the overall customer experience.
5. Documentation: Maintain accurate documentation of hardware and software configurations, maintenance procedures, and troubleshooting steps, ensuring that records are up-to-date and accessible to showroom staff as needed.
6. Vendor Liaison: Serve as a point of contact for vendors and service providers related to showroom hardware and software systems, coordinating repairs, upgrades, and other technical services as necessary.

Experience:

• Previous experience in a technical support role, preferably in a retail or showroom environment, providing hardware and software support to end-users.
• Familiarity with showroom-specific technologies such as POS systems, digital signage, and customer engagement tools, as well as retail industry standards and best practices.
• Experience with inventory management, including tracking and maintaining stock levels of hardware and software assets, is beneficial.
• Certification or training in relevant areas such as computer hardware/software repair, networking, or customer service may be advantageous.

Skills

Skills and Qualifications:

1. Technical Proficiency: Strong knowledge of computer hardware components, operating systems (e.g., Windows, macOS), and software applications commonly used in retail environments (e.g., POS systems, inventory management software).
2. Troubleshooting Skills: Ability to diagnose and resolve hardware and software issues efficiently, employing a systematic approach and leveraging troubleshooting tools and techniques as needed.
3. Customer Focus: Dedication to providing excellent customer service, with strong interpersonal skills and the ability to communicate technical information clearly and effectively to non-technical users.
4. Attention to Detail: Thoroughness in maintaining accurate records, documenting procedures, and following established protocols for hardware and software maintenance and support.
5. Time Management: Capacity to prioritize tasks, manage multiple responsibilities simultaneously, and respond to urgent support requests in a fast-paced showroom environment.
6. Teamwork: Collaboration skills to work effectively with showroom staff, IT colleagues, vendors, and other stakeholders to achieve common goals and deliver quality service to customers.
7. Adaptability: Flexibility to adapt to changing technology trends, business requirements, and customer needs, staying informed about new products and solutions that could enhance showroom operations.