The Assistant Crowne Meetings Manager supports the planning, coordination, and execution of meetings, conferences, and events at Crowne Plaza Muscat OCEC. The role assists in delivering the Crowne Meetings brand promise by ensuring operational excellence, exceptional guest service, and seamless event execution while supporting revenue generation and client satisfaction.

YOUR DAY-TO-DAY:

• Assist in managing assigned meetings and events from initial inquiry through event completion.
• Support the preparation of event proposals, contracts, and Banquet Event Orders (BEOs).
• Coordinate logistical requirements including room setup, audiovisual needs, catering, signage, and guest flow.
• Attend and support pre-event meetings and internal briefings.
• Be present during events to ensure smooth operations and address guest requests promptly.
• Act as a secondary point of contact for meeting and event clients, ensuring timely communication and follow-up.
• Support site inspections and client walkthroughs of meeting and event facilities.
• Handle guest feedback professionally and escalate issues when necessary to ensure client satisfaction.
• Assist with post-event follow-ups and client feedback collection.
• Liaise with Banquets, Kitchen, Front Office, Engineering, IT, and Housekeeping to ensure accurate event execution.
• Ensure all event details are communicated clearly and implemented according to Crowne Meetings standards.
• Monitor service quality during events and support corrective actions when required.
• Assist in ensuring compliance with health, safety, and brand standards.
• Assist in maintaining accurate records in the hotel’s sales and event management systems.
• Support billing, invoicing, and post-event reconciliation in line with hotel policies.
• Prepare event-related reports, schedules, and feedback summaries.
• Support forecasting and revenue tracking for meetings and events.
• Participate in training and development programs related to Crowne Meetings and IHG standards.
• Demonstrate flexibility to support peak periods, evenings, weekends, and public holidays.
• Uphold IHG’s values and contribute to a positive team culture.

WHAT WE NEED FROM YOU:

• Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum 1–2 years’ experience in conference & events, banquets, or meetings coordination within a hotel environment.
• Experience in a convention or large-scale events hotel is an advantage.
• Familiarity with IHG brand standards and systems is an advantage.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• High attention to detail with the ability to multitask.
• Guest-focused with a service-oriented mindset.
• Proficiency in Microsoft Office; experience with event management systems preferred.
• Fluent in English; Arabic is an advantage.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.