1. Commercial Performance

·          Develop the F&B Operations business plan, considering market strategy, financial targets and business volumes, as well as customer and team member experience

·          Partner with the Commercial team to develop and execute powerful F&B sales, marketing and social media plans.

·          Manage the F&B Operations budget and forecast to support achievement of the hotel’s commercial goals

·          Review departmental results - including sales, costs, profit margins, covers, guest satisfaction - and take action with the F&B management team to improve performance

 2. Excellent Food & Beverage

·          Partner with the Culinary team to create attractive F&B concepts, menus, products and promotions that drive revenue and profit

·          Deliver high-quality, well-presented food and beverage to meet guests’ needs - and Instagram feeds!

·          Champion Hilton’s sustainability goals through local sourcing, use of seasonal produce and minimizing food waste.

  3. Exceptional Guest Experiences

·          Deliver exceptional guest experiences by maintaining consistently high service standards and product knowledge throughout the F&B team. 

·          Make sure that food allergies and dietary requirements are treated with absolute seriousness

·          Review and act on guest feedback, taking prompt action to resolve guest complaints and improve guest loyalty

·          Enhance the hotel’s image through online reputation management for F&B, driving positive reviews on key platforms and websites.

4. Great Working Environment

·          Lead, develop and inspire the F&B Operations team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals 

·          Practice great people management, from recruitment to training to succession planning and recognition

·          Develop an efficient F&B Operations workforce plan to identify current and future needs based on forecast business volumes, budgets and HR guidelines

·          Communicate well and often, building great relationships with key stakeholders.

 5.Day-To-Day Essentials

·          Make sure F&B operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected.  

·          Work with the Purchasing team to select suppliers and create efficient purchasing processes. 

·          Keep up to date with what’s happening in F&B – current and future trends, markets, ingredients, competitors and suppliers – to drive innovation.

Who are we looking for?

We’re looking for an inspirational leader who is passionate about food and beverage, with 5 years’ experience in a similar role or an internationally recognized degree or diploma.  

To be successful in this position you will have:

·          Commercial focus, with a demonstrated ability to deliver exceptional business performance and results.

·          Inspirational leadership and people management skills, experienced in leading, developing and motivating a large team and working effectively with other departments.

·          Excellent verbal and written communication skills to deliver a compelling message for the right audience, from team briefings to commercial business presentations to representing the hotel publicly.

·          Guest focus, maintaining the highest standards of service and quality to create memorable guest experiences.

·          Effective relationship management skills to build good working relationships with key stakeholders, internally and externally, including suppliers, local media and influencers.

·          Creativity, strategic thinking and problem-solving skills, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.

You will be also fluent in English, a social media expert, and comfortable using F&B systems and MS Office. 
 

What will it be like to work for Hilton?
 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!