To report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard.
To demonstrate pride in the workplace with a high level commitment.
To treat all guests and colleagues in a polite and courteous manner at all times. To give your full cooperation to all guests, and assist in a prompt, caring and helpful manner.
To anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction.
To promote a helpful and professional image to the internal and external customer.
To ascertain a high degree of guest satisfaction (to receive zero complaints about your department).
To use guest names whenever appropriate.
To have a good knowledge of all the different types of rooms, hotel facilities, and hours of operation, restaurants, shops and function rooms. To be well informed about special functions and events held in the hotel on a daily basis.
To be aware of the hotel management, their office location, role and availability.
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