Seasonal contract - 6 months
Our client is a new five-star resort with multiple F&B outlets, recognized globally as a hospitality leader for its legendary service, world-class spa retreats, and distinct dining concept is currently seeking a Restaurant Supervisor to join its team.
The Outlet Supervisor is responsible for, but not limited to, supervising the service in the dining venue, providing backup for the Assistant Restaurant Manager, taking responsibility for supervising and coordinating the daily banqueting activities, and maintaining the highest standard of service established by the hotel brand.
Requirements:
- Minimum of 1 year of experience in a similar position with an international hotel chain or a well-established restaurant chain.
- Knowledge of restaurant and bar procedures, setup, and service.
- Very good command of written and spoken English.
- Excellent communicator with the ability to multitask.
- Ability to manage daily operations, including scheduling, inventory, and staff performance.
- Previous working experience in the Middle East is a plus.
- Additional European language is preferred.
Responsibilities:
- Display full knowledge of food and beverage and dining venue offerings.
- Ensure shift schedule is handled.
- Assist in setting up tables for all meal periods.
- Assist in setting up service stations according to MEP standards.
- Be familiar with all billing procedures.
- To handle all banqueting area relevant equipment.
- Attend daily meetings.
- Attend all mandatory training sessions arranged.
- Ensure correct quality, presentation, and delivery of all dishes and drinks.
- Perform all administrative tasks designated to him/her by management.
- Supervise F&B service by directing and supporting his/her subordinates.
- Identify and carry out any specific training and development needs among the team.
- Taking reservations accurately where necessary while keeping track of guests' preferences.
- Greeting and seating guests according to the brand standards.
- Presenting the menu correctly to each guest.
- Offering suggested up-selling based on outlet policy.
- Assist colleagues in clearing plates and tables and ensuring general table maintenance throughout the meal.
- Presenting the bill and handling payment procedures.
- Ensure guest satisfaction at all times and proactively seek feedback.
- Handling special requests from guests and VIPs.
- Implement service recovery actions and follow-up.
- Bidding guests farewell when leaving the venue.
- Anticipating the guest's needs by keeping control of service flow and identifying potential bottlenecks.
- Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image.