This position involves overseeing the smooth operation of the F&B services, ensuring exceptional guest experiences, managing staff, and contributing to the achievement of operational goals. The ideal candidate will have a strong background in F&B management, excellent leadership skills, and a keen eye for detail.

Key Responsibilities:

Operational Oversight:

• Oversee daily operations of all F&B outlets, ensuring high standards of service and quality are consistently met.
• Develop and implement operational procedures to enhance efficiency and guest satisfaction.
• Monitor and manage inventory levels, including ordering, receiving, and storage to minimize waste and control costs.

Staff Leadership and Development:

• Recruit, train, and manage F&B staff, including setting performance standards and conducting evaluations.
• Foster a positive and productive work environment through effective communication and team-building initiatives.
• Address and resolve employee issues, conflicts, and disciplinary matters as necessary.

Guest Service:

• Ensure high standards of guest service and satisfaction are consistently met.
• Handle guest complaints and feedback in a professional and effective manner.
• Implement and monitor service procedures to enhance guest experiences.

Financial Management:

• Develop and manage the F&B budget, including monitoring expenses, controlling costs, and maximizing profitability.
• Analyze financial performance and prepare regular reports on sales, costs, and other key metrics.
• Implement strategies to increase revenue and optimize financial performance.

Compliance and Safety:

• Ensure compliance with health, safety, and sanitation regulations.
• Conduct regular inspections to ensure cleanliness and adherence to safety standards.
• Implement and oversee proper handling and storage of food and beverages.

Strategic Planning and Implementation:

• Collaborate with senior management to develop and execute strategies for operational improvements and growth.
• Identify market trends and opportunities to enhance the F&B offerings and guest experience.

Vendor and Supply Chain Management:

• Establish and maintain relationships with suppliers and vendors to ensure timely delivery of quality products.
• Negotiate contracts and manage supplier performance to achieve favorable terms and pricing.

Reporting and Analysis:

• Provide regular reports on operational performance, including sales, guest feedback, and staff performance.
• Analyze data to identify trends and areas for improvement.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (or equivalent experience).
• Proven experience in a supervisory or management role within the F&B industry.
• Strong understanding of F&B operations, including inventory management and cost control.
• Excellent leadership and team management skills.
• Outstanding communication and interpersonal abilities.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in relevant software and systems (e.g., POS systems, scheduling tools).

Preferred Skills:

• Project management
• Event planning and coordination.
• Knowledge of current F&B trends and best practices.