We are seeking a Warranty & Compliance Manager to lead warranty claims processing and ensure regulatory adherence in the automotive sector. This role involves managing warranty policies, overseeing compliance efforts, and mitigating risks associated with non-compliance. The ideal candidate will possess strong analytical skills, effective communication abilities, and a thorough understanding of warranty regulations and industry standards.
- Manage warranty claims process, including validation, approval, and resolution.
- Develop and maintain warranty policies and procedures in accordance with industry standards.
- Coordinate with internal departments and external vendors to address warranty issues effectively.
- Analyze warranty data to identify trends and opportunities for improvement.
- Ensure compliance with regulatory requirements and industry standards.
- Conduct audits to assess compliance with warranty and quality standards.
- Provide guidance and training to staff on warranty and compliance matters.
- Collaborate with legal and regulatory affairs teams to stay updated on relevant regulations and standards.
- Bachelor’s degree in business, engineering, or related field preferred.
- Minimum 7 years experience in warranty management or compliance role, preferably in the automotive industry.
- Strong understanding of warranty policies, regulations, and compliance standards.
- Excellent analytical and problem-solving skills.
- Effective communication and interpersonal abilities.
- Detail-oriented with a focus on accuracy and quality.
- Ability to manage multiple projects and priorities effectively.