Job description

Customer Manager

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company. DHL Global Forwarding has an opening for a Customer Manager in Muscat, Oman.

Join us in connecting people and improving lives!

In this Customer Manager position

• Contribute to development of customer service strategy in line with country level strategy, business objectives, guidelines and policies
• Draft and ensure delivery of operational plans, measures and budgets to achieve defined results
• Ensure high impact customer service initiatives and activities across the defined geographic / business area
• Monitor cost and effectiveness of initiatives to prioritize spending and resource allocation
• Share customer service related input for business decisions and programs
• Design customer service programs, processes and policies to meet business objectives and protect customer relationships and public reputation
• Ensure implementation of systems, standards, targets and customer feedback mechanisms to monitor customer service performance
• Monitor customer service inquiries, coordinate and resolve escalated customer complaints/ issues
• Encourage use of global/ regional customer service technologies and processes
• Implement best in class customer service management practices and knowledge sharing
• Cooperate with senior executives, particularly in marketing and sales to integrate customer service strategies and initiatives and align with business objectives

Now, here is what we need from you!

• Bachelor’s Degree or equivalent experience/qualification
• More than 6 years of work experience

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.