Lead Application Support – eChannel

ahlibank - Oman - muscat

Role Statement

Lead and Manage Application support team, production issues, projects and changes. This individual will apply proven communication, analytical and problem-solving skills to understand the business requirement and help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments.


  • Should manage and lead a team for managing following Delivery Channel:IVR
  • ATM/CDM/FFM
  • MFK
  • Switch
  • HSM
  • Instant Card (Debit) Issuance
  • Credit Cards Systems viz CMS and related application


Key Objectives

  • Implementation of new machines across the ahlibank banking network from Application side.
  • Ensuring prompt, efficient and effective Analysis of the problems reported by the users.
  • Ensuring the successful and timely resolution of the reported problems.
  • Ensuring the successful training given to the users and to the IT Operators.
  • Ensuring the successful recording of the issues and resolution provided.
  • Interacting and follow-ups with the vendors on problems and enhancement reported to the vendors.
  • To assist in understanding and analyzing the day to day problems faced by the end users of the systems.
  • Advise on interface testing and certification.
  • Advise on system integrity between banking and other system like Core Banking, Middleware etc.
  • Supervise maintenance and upgrade of proprietary software applications.
  • To provide advice and support to users on the most appropriate software packages and applications to meet business needs.
  • To deliver training to users in software applications.
  • Prepare manuals for operators and users.
  • Advice in implementing changes required by users & software vendors.
  • Lead/Manage support Team.


Candidate Specifications

  • Bachelor degree in the field of computer science or equivalent.
  • 10 - 15 Years of Experience in IT and specifically on managing Cards, ATM/ FFM/ CDM and Switch.
Post date: 17 September 2024
Publisher: LinkedIn
Post date: 17 September 2024
Publisher: LinkedIn