Role Statement
Lead and Manage Application support team, production issues, projects and changes. This individual will apply proven communication, analytical and problem-solving skills to understand the business requirement and help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments.
- Should manage and lead a team for managing following Delivery Channel:IVR
- ATM/CDM/FFM
- MFK
- Switch
- HSM
- Instant Card (Debit) Issuance
- Credit Cards Systems viz CMS and related application
Key Objectives
- Implementation of new machines across the ahlibank banking network from Application side.
- Ensuring prompt, efficient and effective Analysis of the problems reported by the users.
- Ensuring the successful and timely resolution of the reported problems.
- Ensuring the successful training given to the users and to the IT Operators.
- Ensuring the successful recording of the issues and resolution provided.
- Interacting and follow-ups with the vendors on problems and enhancement reported to the vendors.
- To assist in understanding and analyzing the day to day problems faced by the end users of the systems.
- Advise on interface testing and certification.
- Advise on system integrity between banking and other system like Core Banking, Middleware etc.
- Supervise maintenance and upgrade of proprietary software applications.
- To provide advice and support to users on the most appropriate software packages and applications to meet business needs.
- To deliver training to users in software applications.
- Prepare manuals for operators and users.
- Advice in implementing changes required by users & software vendors.
- Lead/Manage support Team.
Candidate Specifications
- Bachelor degree in the field of computer science or equivalent.
- 10 - 15 Years of Experience in IT and specifically on managing Cards, ATM/ FFM/ CDM and Switch.