Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

To ensure the smooth running of the Colleague Restaurant for Mandarin Oriental Muscat. To maintain and respond efficiently to any queries in a timely manner. Making sure that the colleague restaurant well maintained and coordinates with the Catering Service Provider Manager for any queries.

1. General:

• It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.


• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.


• It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Muscat People & Culture Strategic Policy.


• It is part of your role and your responsibility to fully support all learning and development activities.
  
  
  
  • On The Job trainers and trainings.
  
  
  • Group Training Technique trainers and trainings.
  
  
  • Update and maintain a complete Training Matrix for your department.
  
  
  • Update and maintain Job Description and Job Specification Matrix for your department.
  
  
  
  


• Ensure the colleagues’ career path and development needs are being prioritised and documented in accordance with the MO Profile online system.

• Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.

• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.


• Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.


• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.


• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.


• Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.


• Act as a hotel ambassador at all times.


• To carry out any additional duties requested by management, related to hotel operational activities

1. Departmental:

• Conducts site induction for staff of Catering Service Provider assigned in the Hotel


• Ensures departmental policies, procedures and performance standards are being implemented and maintained throughout their area


• Reviews departmental policies, procedures and performance standards to ensure these are up to date, correct and propose changes as appropriate to ensure high levels of customer service


• Ensures any service delivery defects are resolved and identifies any trends and shares observations and suggestions with the concerned team


• Raises service requests for maintenance required in the Colleague Dining Restaurant


• Represents the People & Culture and attend catering service provider meeting and audits


• Maintains and submits meeting records and audit reports as per schedule


• Coordinates with the Catering Service Provider Manager and People & Culture for any concerns


• Openly communicates appropriate and useful information through various channels to include meetings and briefings


• Reviews satisfaction results for cafeteria and identify any trends and share observations and suggestions with the Catering Service Provider and People & Culture.


• Ensures Colleague Dining Restaurant meets set financial targets through tracking expenditures and as appropriate taking action to affect either


• Coordinates any inventory/stock take activities required such as Colleague Dining Restaurant items


• Updates any regular trackers, excel sheets or reports


• Ensures sufficient stock remains on hand at all times and reduces stock loss/wastage


• Raises purchase requests and subsequently follow up on approvals, delivery and payment


• Reviews reports, invoices and/or delivery notes to ensure proper billing and documentation, prior to final review of P&C Manager/Director of P&C.


• Participates in daily operations alongside Catering Service Provider’s colleagues, setting a positive example.


• Fosters a harmonious atmosphere among Catering Service Provider’s colleagues, MOMCT colleagues and brings team members together through team activities.


• Coordinates with the Catering Service Provider Manager in motivating their colleagues through the effective implementation of recognition and rewards program/activities.


• Coordinates with the Catering Service Provider Manager any coaching and disciplinary requirements and ensure fairness and consistency in order to motivate and improve performance


• Conducts Colleague Dining Restaurant spot checks and audits


• Prepares records, reports etc.  as required


• Processes Colleague Dining Restaurant related documentations


• Manages Colleague Dining Restaurant related files to ensure all information is up to date.


• Collates, reviews, analyzes and ensures accuracy of any Colleague Dining Restaurant related billing, records, reports, etc.


• Ensure all Colleague Dining Restaurant related checklists i.e. opening and closing checklists are being consistently completed, any required follow-up action is initiated, and forms/records are being filed appropriately.


• Performs any other related duties as assigned by P&C Manager/Director of P&C.


• Overseeing all welfare activities that happen at the canteen like birthdays, independence days, Pop ups etc.