وظائف تقنية المعلومات في سلطنة عمان

<p>Lead and manage the team and activities for IT Operations at OQ8, under delegated authority from VP, IDS &amp; Facility as owner of IT Operations standards &amp; solutions for OQ8, through: </p><p>Lead the Help Desk and End User Support </p><p>Lead the IT Service Management </p><p>Lead the IT Infrastructure &amp; Cloud </p><p>Lead IT Back office &amp; Demand </p><p>Lead SAP support services </p><p>The position will act in accordance with the OQ8 s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives. Main Accountabilities:</p><p>Manage day-to-day IT operation services </p><p>Ensure that transitioned services have been developed to meet Operational and Service Level Requirements </p><p>Monitor, measure, report and review current performance of services and components in the enterprise IDS environment and ensure IDS capacity meets business needs </p><p>Maintain a single source of consistent information on all IDS services delivered to the business Units / functions (active and dormant services) </p><p>Plan, direct and coordinate operations of the Service Desk and End User Support for OQ8 </p><p>Assess and evaluate change requests and ensure proposed changes are implemented with minimum disruption of services being delivered </p><p>Plan and oversee the successful roll-out of IDS service changes into the live environment </p><p>Ensure Configuration Items are identified, accounted, reported, verified and audited. </p><p>Manage and support live application &amp; database technical environment on a day-to-day basis </p><p>Implementation, operational management and ownership of all technical security areas </p><p>Enforce information security procedures &amp; compliance across IT systems &amp; services </p><p>Ensure that practices and procedures are in place to recover technology infrastructure in the event of a disaster </p><p>Oversee the successful roll-out of IT operations projects </p><p>Manage service providers and monitor SLA compliance to ensure effective service delivery and timely resolution of operational issues. </p><p>Prepare and present regular IDS performance reports covering service levels, incidents, capacity, risks, and improvement actions. </p><p>Manage IDS demand, portfolio planning, and technology roadmap execution in alignment with business priorities and enterprise architecture. </p><p>Oversee IDS back-office operations, budget management, procurement, contracts, and financial governance. </p><p>Oversaw daily SAP operations, addressing system issues promptly to minimize business disruption </p><p>Lead and govern SAP support services to ensure reliable, secure and business-aligned service delivery. </p><p>Key interactions </p><p>Internal: all OQ8 Functions </p><p>External: Staffing specialized Contractors, Vendors &amp; Suppliers Notable working conditions: office-based environment with intensive computer screen use and occasional visits to operational sites.</p><p><strong>Desired Candidate Profile</strong></p><p>Education requirements Bachelor s degree in IT, computer science, Engineering or relent field. Background and experience Competencies and skills </p><p>14 years of relevant experience </p><p>Experience in IT Operations (systems analysis, networks, Data Centre, IPT, MS, platforms, tools and technologies relevant to infrastructure development inclusive of 5 years experience in a similar IT environment within a large industrial organization, preferably in the Oil and Gas industry) </p><p>Experience of leading cross functional teams delivering IT service and managing IT service </p><p>Experience of working with multiple third-party vendors </p><p>Preferred certifications: Industry certification in IT infrastructure (e.g. CCNP, AWS, CompTIA, DCDC, MCSE, etc.), IT Service Management (e.g. ITIL, etc.) </p><p>Proven experience in managing SAP application support, IT service delivery, demand management, project portfolios, and vendor-managed services. </p><p>Strong experience in budgeting, procurement, contract management, and governance within a complex enterprise environment. </p><p>Exposure to SAP S/4HANA, SAP SuccessFactors, SAP Fiori, SAP BTP/CPI, and enterprise application ecosystems is highly desirable. </p><p>Soft &amp; Leadership: </p><p>People Leadership / People Management </p><p>Effective communication and interpersonal skills </p><p>A highly analytical and strategic thinker </p><p>Ability to manage and direct activities of others in a multi-project environment </p><p>Ability to build, maintain and extend relationships across the organization </p><p>A strong entrepreneurial flair and commercial acumen </p><p>Ability to perform business and process analysis </p><p>Understanding and experience in administration of large scale networks </p><p>Excellent problem-solving, Analytical and organisational skills </p><p>Technical: </p><p>Proficiency in M/S Office. </p><p>Projects management </p><p>QA / QC Knowledge. </p><p>Contract Administration (Development / Review). </p><p>Structured System Analysis, System Design </p><p>HP networks, Cisco networks. </p><p>Strong knowledge of Data Centre &amp; advanced technical infrastructure skills </p><p>Excellent Project management skills </p><p>Working knowledge of best practices in information technology management and ability to work to a high degree of accuracy </p><p>SAP AMS Vendor Management &amp; SLA Governance </p><p>Budget Planning, Financial Control &amp; Cost Management </p><p>Procurement, Contract &amp; Commercial Management </p><p>Demand Management &amp; Portfolio Governance </p>

<p><b>JOB PURPOSE</b></p> <p>The IT &amp; Digitalization Manager is responsible for leading the plant's information technology infrastructure, operational technology (OT), cybersecurity, industrial automation integration, and digital transformation initiatives within budgeted costs and timelines. The role ensures reliable, secure, and efficient operation of all IT and digital systems supporting mining, crushing, grinding, flotation, filtration, tailings management, maintenance, laboratory, security and business operations.Develop and execute the plant digitalization roadmap and identify opportunities for process optimization using digital technologies by promoting a data-driven culture across departments.</p> <p> </p> <p><b><br></b></p><p><b>MAIN TASKS, DUTIES AND RESPONSIBILITIES</b></p> <p>IT STRATEGY &amp; OPERATIONS</p> <p> Plan, organize, control, and evaluate the Company's IT and electronic data operations.</p> <p> Ensure high availability and reliability of mission-critical systems</p> <p> Manage IT service providers and external vendors</p> <p> Analyze technology requirements and develop functional specifications, conducting comparative analysis and competitive bidding where necessary.</p> <p> Identify problematic areas and implement strategic solutions in a timely manner.</p> <p> Act in alignment with user needs and system functionality to contribute to organizational policy.</p> <p> Demonstrate the ability to bring the benefits of IT to solve business issues while managing associated costs and risks.</p> <p> Support and integrate OT systems (SCADA, DCS, PLC, Process historians, Instrument communications)</p> <p>INFRASTRUCTURE &amp; SYSTEMS MANAGEMENT</p> <p> Manage the acquisition, installation, and maintenance of the organization s local area network hardware and software.</p> <p> Implement, administer, and maintain databases, enterprise systems and cloud services.</p> <p> Perform routine preventive maintenance on hardware and software.</p> <p> Manage technology inventory, including procurement and disposal.</p> <p> Ensure compliance with all software licensing agreements.</p> <p> Maintain technology documents and certificates, including product registrations, SSL certificates, maintenance agreements, and service contracts, ensuring they are evaluated, updated, and processed on time.</p> <p>INFORMATION &amp; CYBER SECURITY</p> <p> Ensure the security of data, network access, and backup systems.</p> <p> Preserve Company assets, information security, and control structures.</p> <p> Develop and maintain IT/OT cybersecurity framework and lead cyber incident response and recovery activities.</p> <p> Ensure the availability, continuity, and security of data and information pertaining to the organization.</p> <p> Prepare, maintain, and regularly test a technology disaster recovery plan.</p> <p> Maintain OT network security and system availability and Lead incident response and disaster recovery planning</p> <p> Conduct cybersecurity risk assessments and audits</p> <p>DIGITAL TRANSFORMATION &amp; ANALYTICS</p> <p> Develop and execute the digital transformation roadmap aligned with business objectives. </p> <p> Lead implementation of Industry 4.0 technologies including IoT, AI, Machine Learning, Digital Twins, and Smart Mining solutions. </p> <p> Establish enterprise data governance and reporting standards. </p> <p> Drive adoption of Power BI, Microsoft Fabric, and advanced analytics platforms. </p> <p> Identify opportunities to improve plant throughput, recovery, equipment reliability, and energy efficiency through digital technologies. </p> <p> Support predictive maintenance and condition monitoring initiatives.</p> <p>PEOPLE &amp; STAKEHOLDER MANAGEMENT</p> <p> Manage IT staff by training and coaching employees, communicating job expectations, and appraising performance.</p> <p> Assist staff in understanding and using technology; conduct regular staff technology presentations and training sessions.</p> <p> Communicate effectively with, and understand the needs of, non-technical internal clients.</p> <p>GOVERNANCE &amp; DOCUMENTATION</p> <p> Maintain the technology policies, standards, and procedures manual, along with related technology checklists.</p> <p> </p> <p>MINIMUM QUALIFICATIONS</p> <p>Education: </p> <p> Bachelor s degree in information technology or a related field required.</p> <p> Master s degree in information technology or related field is an added advantage</p> <p>Certifications (Preferred): </p> <p> Relevant professional certification in IT (CISSP, CISM, CAP, ITIL, Azure Solutions Architect Expert, Power BI Data Analyst are desirable.</p> <p>Experience:</p> <p> Minimum 10 years of experience in a similar role is required and 5 years in leadership role</p> <p> Good knowledge of managing ERP systems.</p> <p> Demonstrated ability to bring the benefits of IT to solve business issues while managing costs and risks.</p> <p>Technical Skills: </p> <p> Computer hardware and software systems and programs.</p> <p> Computer networks, network administration, and network installation.</p> <p> Computer troubleshooting and technology integration.</p> <p> Excellent experience in VMware, network, firewall, and backup solutions.</p> <p> Skilled at identifying and evaluating new technological developments and gauging their appropriateness for the business.</p> <p> Understanding of existing and emerging technologies and system integration.</p> <p> Business Understanding: This position requires a high level of business understanding.</p> <p>Soft Skills: </p> <p> Strong people management skills, including training, coaching, and performance management.</p> <p> Strong organizational skills, with the ability to manage central Information System resources and applications and coordinate departmental/divisional resources and initiatives.</p> <p> Ability to conceptualize, launch, and deliver multiple IT projects on time and within budget.</p> <p> Strong project management skills planning, prioritizing, and administering work.</p> <p> Fluency in English, with excellent written and verbal communication skills.</p> <p> </p> <p> </p> <p> </p>

<ul><li>Design and deliver engaging IT training programs, ensuring alignment with business objectives and skill gaps.</li><li>Assess training needs through consultations, surveys, and performance analysis, tailoring content for maximum impact.</li><li>Develop comprehensive training materials, including manuals, presentations, and online modules, using various learning platforms.</li><li>Conduct hands-on training sessions, workshops, and webinars, fostering a dynamic and interactive learning environment.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.</p></li><li><p>Possess relevant certifications, such as CompTIA, Microsoft Certified Trainer (MCT), or similar.</p></li><li><p>Minimum of 3-5 years of experience in IT training or a related role, demonstrating a track record of success.</p></li><li><p>Proven experience working in the technology sector, with a deep understanding of IT concepts and systems.<br>Proficient in English & Arabic language.</p></li></ul>

<p>The Pre-Sales Consultant partners with sales, delivery, and solution teams to shape customer-centric solutions, respond to RFPs/RFIs, and support deal closures through strong technical, functional, and commercial alignment. Key Responsibilities: - Work closely with sales teams to understand customer requirements and define solution approaches. - Lead or support RFP/RFI responses, including solution design, effort estimation, and proposal documentation. - Develop solution architectures, demos, PoCs, and presentations aligned with customer needs. - Collaborate with delivery, architecture, and product teams to ensure feasibility and scalability of proposed solutions. - Support pricing, costing, and commercial models in coordination with finance and leadership. - Participate in client workshops, technical discussions, and solution presentations. - Maintain reusable assets such as proposal templates, case studies, and solution accelerators. - Stay current with industry trends, technologies, and competitive offerings. Skills &amp; Experience: - Strong understanding of enterprise IT solutions, digital platforms, and system integration. - Experience in consulting, pre-sales, or solutioning roles within SI / ICT organizations. - Excellent communication, stakeholder management, and presentation skills. - Ability to translate business requirements into technical and functional solutions. Success Metrics (KPIs) - Number of RFP/RFI responses supported and submitted per quarter. - Bid win rate and contribution to revenue pipeline. - Quality and completeness of solution proposals (as measured by internal and client feedback). - Turnaround time for proposal and solution preparation. - Number of client workshops, demos, and PoCs supported. - Reuse and creation of proposal assets, accelerators, and case studies. - Collaboration effectiveness with sales and delivery teams.</p><p><strong>Desired Candidate Profile</strong></p><p>Years of Experience 12+ Years</p><p>Qualifications - Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field. - MBA is an added advantage</p>

<p> <strong>Job Contents:</strong> </p> <p>To lead and manage complex Information Technology audit engagements by providing independent and objective assurance over IT governance, cybersecurity, enterprise applications, cloud technologies, IT infrastructure, and information systems. The IT Senior Auditor plans and executes risk-based audits, provides advisory support to management, and strengthens the organization's IT governance, risk management, and internal control framework.</p> <p> <strong>Description : </strong> </p> <p> Lead and manage complex IT audit engagements covering IT General Controls (ITGC), cybersecurity, enterprise applications, cloud environments, IT infrastructure, and emerging technologies in accordance with the approved Annual Internal Audit Plan.</p> <p> Develop risk-based audit plans, audit programs, control matrices, and testing strategies to assess the effectiveness of IT governance, risk management, and internal controls.</p> <p> Perform risk assessments to identify key technology risks and determine audit scope, objectives, and priorities.</p> <p> Lead audit fieldwork, review audit evidence and working papers, and ensure compliance with Internal Audit methodology, quality standards, and the International Professional Practices Framework (IPPF).</p> <p> Evaluate the design and operating effectiveness of IT controls, identifying control deficiencies, emerging risks, and opportunities for operational improvement.</p> <p> Apply data analytics and technology-enabled audit techniques to identify trends, anomalies, control weaknesses, and areas requiring management attention.</p> <p> Ensure audit engagements are delivered within approved budgets, timelines, and quality standards while achieving Internal Audit KPIs.</p> <p> Prepare and review high-quality audit reports that clearly communicate observations, root causes, risk implications, and practical recommendations.</p> <p> Present audit findings and recommendations to process owners, department management, and senior management, facilitating agreement on corrective action plans.</p> <p> Monitor and validate the implementation of agreed management actions, ensuring timely closure of audit observations through the approved follow-up process.</p> <p> Provide independent advisory support on IT governance, cybersecurity, digital transformation initiatives, system implementations, and technology related risks while maintaining auditor independence.</p> <p> Contribute to the continuous improvement of Internal Audit methodologies, audit tools, data analytics capabilities, and quality assurance processes.</p> <p> Build and maintain effective working relationships with management and stakeholders to strengthen governance, risk management, and internal control practices across the organization.</p> <p> Maintain professional competence through continuous learning and ensure compliance with company policies, Internal Audit Standards, the IPPF, and applicable regulatory requirements.</p> <p> Perform any other duties assigned by Internal Audit Management in support of departmental and organizational objectives.</p> <p> <strong>Other requirements : </strong> </p> <p> Maintain professional competence through continuous learning and demonstrate knowledge of the Company's Integrated Management System (IMS), including ISO 55001, ISO 14001, OHSAS 18001/ISO 45001, and ISO 27001 requirements, to effectively perform assigned duties in accordance with the roles and responsibilities matrix, while complying with company policies and undertaking additional responsibilities as assigned.</p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Qualifications:</strong> </p> <p>Bachelor s degree in information technology, Information Systems, Computer Science, Cybersecurity or related discipline</p> <p>One or more of the following: Certified Information Systems Auditor (CISA), Certified Internal Auditor (CIA) Certified Information Security Manager (CISM) Data Analytics or Audit Analytics certification is desirable.</p> <p> <strong>Experience :</strong> </p> <p>Minimum 5 years of experience in IT Audit, IT Risk Management, Information Security or Technology Governance.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>Must have Skills : Pre-sales support, Business Solutioning (Expert), Solution-oriented (Strong), Customer orientation (Expert), Value proposition creation</p><br><p>Job Description:</p><br><p>Years of Experience 12+ Years The Pre-Sales Consultant partners with sales, delivery, and solution teams to shape customer-centric solutions, respond to RFPs/RFIs, and support deal closures through strong technical, functional, and commercial alignment. Key Responsibilities: - Work closely with sales teams to understand customer requirements and define solution approaches. - Lead or support RFP/RFI responses, including solution design, effort estimation, and proposal documentation. - Develop solution architectures, demos, PoCs, and presentations aligned with customer needs. - Collaborate with delivery, architecture, and product teams to ensure feasibility and scalability of proposed solutions. - Support pricing, costing, and commercial models in coordination with finance and leadership. - Participate in client workshops, technical discussions, and solution presentations. - Maintain reusable assets such as proposal templates, case studies, and solution accelerators. - Stay current with industry trends, technologies, and competitive offerings.</p><br><p>Skills &amp; Experience: - Strong understanding of enterprise IT solutions, digital platforms, and system integration. - Experience in consulting, pre-sales, or solutioning roles within SI / ICT organizations. - Excellent communication, stakeholder management, and presentation skills. - Ability to translate business requirements into technical and functional solutions.</p><br><p>Qualifications - Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field. - MBA is an added advantage Success Metrics (KPIs) - Number of RFP/RFI responses supported and submitted per quarter. - Bid win rate and contribution to revenue pipeline. - Quality and completeness of solution proposals (as measured by internal and client feedback). - Turnaround time for proposal and solution preparation. - Number of client workshops, demos, and PoCs supported. - Reuse and creation of proposal assets, accelerators, and case studies. - Collaboration effectiveness with sales and delivery teams.</p><br><br><br> </div>

<p>As a member of Munich Re the MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking to hire an Application Support Officer - IT Department. The job holder will provide reliable first-line support for MedNet business applications by logging, triaging and resolving routine incidents and service requests within agreed service levels. The role protects business continuity through proactive checks, clear user communication, accurate documentation and timely escalation. Application Support owns L1 operations and ticket coordination, while Application Specialists own L2 investigation, recurring-problem analysis, change requests and project delivery.</p><h3>Your Role:</h3><ul><li>Own L1 application support by receiving prioritizing, tracking, and resolving incidents and service requests in line with business impact, urgency, and agreed SLAs.</li><li>Troubleshoot application issues effectively using monitoring tools, logs, dashboards, runbooks, standard procedures, and approved workarounds.</li><li>Monitor application availability and health across applications, interfaces, jobs, queues, certificates, batches, and data exchanges, taking timely corrective action where authorized.</li><li>Manage escalations and major incidents by providing clear troubleshooting evidence, coordinating with technical teams, maintaining user communication, and validating service restoration.</li><li>Support application changes and releases through smoke testing, post-deployment validation, early-life monitoring, defect reporting, and documentation updates.</li><li>Ensure strong operational controls by following approved access, change-management, security, privacy, and data-integrity procedures, with accurate and auditable records.</li><li>Maintain and improve knowledge resources including runbooks, FAQs, support documentation, ticket records, handovers, and operational procedures.</li><li>Drive continuous improvement and service reliability by identifying recurring issues, control gaps, and opportunities for automation, self-service, and knowledge enhancement, while providing dedicated Oman market support and structured handovers.</li></ul><p><strong>Desired Candidate Profile</strong></p><h3>Your profile:</h3><ul><li>Bachelor s degree or diploma in Computer Science, Information Technology, Information Systems or a related discipline.</li><li>A minimum of 2-3 years of relevant experience, in application support, service desk, production support or similar IT operations.</li><li>Required: Working knowledge of the Dhamani platform and its role within Oman healthcare application operations.</li><li>Experience supporting enterprise applications through ticket queues and defined service levels and working with users, technical teams and vendors.</li><li>Working knowledge of incident, request, problem and change management; ITIL Foundation is desirable .</li><li>Practical troubleshooting and basic knowledge of web applications, APIs, integrations, scheduled jobs, authentication, connectivity and SQL.</li><li>Ability to interpret logs and perform authorized basic SQL queries without uncontrolled data changes.</li><li>Awareness of access control, privacy, security, audit evidence and segregation of duties.</li><li>Strong documentation and communication skills and proficiency with Microsoft 365 tools.</li><li>Healthcare or insurance support experience is desirable .</li></ul><p>*Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer.</p>

<p>Job Content </p> <p>The Database Administrator (DBA) role encompasses the administration, management, security, optimization, and continuous operation of OETC's enterprise database environment. It covers all activities related to database planning, implementation, configuration, monitoring, maintenance, backup and recovery, performance optimization, capacity management, security, high availability, disaster recovery, and lifecycle management.</p> <p>The role supports databases used by enterprise applications and business systems, ensuring data integrity, availability, confidentiality, and reliability. It includes database architecture, storage management, database migrations, upgrades, patch management, user access administration, database monitoring, automation, documentation, compliance, and integration with enterprise infrastructure and business applications.</p> <p>The position also covers database technologies, operational standards, technical governance, business continuity, cybersecurity compliance, performance reporting, and the adoption of best practices to maintain a secure, resilient, and scalable database environment that supports OETC's operational and strategic objectives.</p> <p>Area of responsibility</p> <p> Administer, maintain, and support enterprise database environments to ensure high availability, performance, and reliability.</p> <p> Install, configure, upgrade, patch, and maintain database management systems and related software.</p> <p> Monitor database performance and implement tuning and optimization to ensure efficient system operation.</p> <p> Perform database backup, restoration, replication, and disaster recovery activities to safeguard business data.</p> <p> Ensure database availability and integrity through proactive monitoring, preventive maintenance, and health checks.</p> <p> Manage database user accounts, roles, privileges, and access permissions in accordance with information security policies.</p> <p> Implement database security controls, encryption, auditing, and vulnerability remediation to protect organizational data.</p> <p> Create, modify, and maintain database objects, including schemas, tables, indexes, views, stored procedures, and functions.</p> <p> Troubleshoot and resolve database incidents, performance issues, and service disruptions within agreed Service Level Agreements (SLAs).</p> <p> Support business applications by providing database administration, technical support, and performance optimization.</p> <p> Plan and execute database upgrades, migrations, and patch deployments with minimal business disruption.</p> <p> Develop and maintain database standards, operational procedures, technical documentation, and configuration records.</p> <p> Perform database capacity planning and recommend infrastructure enhancements to meet future business requirements.</p> <p> Collaborate with application, infrastructure, network, cybersecurity, and vendor teams to ensure seamless service delivery.</p> <p> Support system implementation projects by providing database design, configuration, and technical expertise.</p> <p> Automate routine database administration tasks to improve operational efficiency and service quality.</p> <p> Monitor database backup jobs, replication status, storage utilization, and system alerts, taking corrective actions when required.</p> <p> Ensure compliance with OETC policies, cybersecurity standards, business continuity requirements, and applicable regulatory and audit requirements.</p> <p> Participate in disaster recovery planning, testing, and recovery exercises to ensure database resilience.</p> <p> Prepare periodic reports on database performance, availability, backup status, capacity utilization, and operational issues.</p> <p> Evaluate new database technologies, tools, and best practices to improve database services and operational efficiency.</p> <p> Provide technical guidance and knowledge sharing to IT teams and support continuous improvement initiatives.</p> <p> Coordinate with software vendors and third-party support providers for issue resolution, upgrades, and maintenance activities.</p> <p> Perform any other database administration duties assigned by the line manager in support of OETC's business objectives.</p> <p>MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS</p> <p>Education:</p> <p> Bachelor's degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or a related field.</p> <p>Experience:</p> <p> 3 5 years of experience in Database Administrator</p> <p>Special Skills &amp; Knowledge: </p> <p> Strong knowledge of Oracle Database, Microsoft SQL Server, or other enterprise database management systems.</p> <p> Knowledge of database installation, configuration, administration, backup, recovery, and performance tuning.</p> <p> Understanding of High Availability (HA), Disaster Recovery (DR), replication, and database clustering technologies.</p> <p> Knowledge of SQL, stored procedures, and database scripting.</p> <p> Knowledge of enterprise backup and recovery solutions.</p> <p> Familiarity with database security, user access management, encryption, and auditing.</p> <p> Experience with database monitoring, troubleshooting, and capacity planning.</p> <p> Understanding of Windows Server and Linux operating systems</p> <p> Familiarity with ISO/IEC 27001 requirements and information security controls.</p> <p> Ability to diagnose and resolve DB technical issues in a timely and effective manner.</p> <p> Strong communication, documentation, problem-solving, and analytical skills.</p> <p> Ability to work independently, manage priorities, and support critical business systems.</p> <p> Strong analytical, troubleshooting, and problem-solving skills.</p> <p>ADDITIONAL QUALIFICATION /CERTIFICATION REQUIRED</p> <p> Professional certification (e.g., Microsoft Certified: Azure Database Administrator Associate / Microsoft SQL Server Certification )</p> <p> ITIL 4 Foundation Certification</p> <p>Preferred:</p> <p> Oracle Database Administration Certification </p> <p> Microsoft Certified: Azure Administrator Associate</p> <p> ISO/IEC 27001 Information Security Awareness</p> <p> PowerShell, Shell Scripting, or Python Automation</p> <p> Cloud Database Services</p> <p> </p>

<p> <strong> <em>Job Content: </em> </strong> </p> <p>Responsible for the safety, security, reliability and effective operation and maintenance of the Transmission system of his specific zone. Ensure implementation and adherence to the Quality Health, Safety and Environment rules and requirements.</p> <p> <strong> <em>Duties and Responsibilities: </em> </strong> </p> <p>Ensure compliance to the Transmission and Dispatch License and Grid code in all Transmission functions for Dhofar Governorate. </p> <p>Ensure implementation and adherence to the Quality, Health, Safety and Environment regulations and requirements in his specific zone. </p> <p>Ensure implementation and adherence of OETC System Safety Rules in his specific Zone</p> <p>Assists the Regional Manager / General Manager - Transmission in investigation and development of new Transmission investments and agreements; pertaining to the demand growth that increase revenues and provide access to new energy markets</p> <p>Support other OETC departments in the collection and reporting of System Operations performance and status data related to his zone. </p> <p>Ensure continuous availability of the system, safe operations, timely maintenance, and quick restoration of any outages for his specific Zone. </p> <p>Ensure availability of strategic spare parts and other parts for Transmission network Asset related to his specific Zone. </p> <p>Supervising the Grid Stations and Transmission Over Headlines Maintenance Contract in his specific Zone</p> <p>Supervising the Grid Stations Ancillary Services Maintenance Contract in his specific Zone. </p> <p>Supervising all Transmission contract in his specific zone.</p> <p>Update All Asset information related to his specific zone </p> <p>Responsible for defect reporting and management in his specific zone </p> <p>Responsible for project progress reporting and management in his specific zone </p> <p>Supervise and couching OETC staff in his specific zone </p> <p>Doing all operation activities in his specific zone as and when it is required </p> <p>Doing all maintenance activities in his specific zone as and when it is required </p> <p>Doing all other work assign from time to time by Transmission Regional Manager / Sr. Manager</p> <p> <strong> <em>Other Requirement:</em> </strong> </p> <p>Knowledge and Understanding of the Asset Management, QHSE Management System and IT Security Standard Requirements according to ISO55001, ISO 14001, OHSAS 18001 and ISO 27001 to carry out the assigned duties as per the roles and responsibilities matrix. </p><p><strong>Desired Candidate Profile</strong></p><p> <strong> <em>Minimum Qualifications</em> </strong> </p> <p>Bachelor s degree in electrical engineering or related function. </p> <p> <strong> <em>Professional Experience </em> </strong> </p> <p>Minimum of 7 years experience in handling the transmission function and/or related function</p>

<p><b>Brief Posting Description </b></p> <p>The Engineer Automation is responsible for supporting the maintenance, reliability, availability, and performance optimization of automation, process control, and industrial digital systems across the Copper Concentrator Plant. The role supports the safe, reliable, and cost-effective operation of Distributed Control Systems (DCS), Programmable Logic Controllers (PLC), SCADA systems, Human Machine Interfaces (HMI), industrial communication networks, historians, servers, workstations, and associated automation infrastructure through maintenance execution, troubleshooting, cybersecurity compliance, shutdown support, commissioning activities, and continuous improvement initiatives.</p> <p>The position provides technical support to maintenance teams and contractors and is responsible for maintaining automation and control systems associated with the Primary Crusher, Apron Feeders, Conveyors, Ore Stockpile Stacking &amp; Reclaiming Systems, SAG Mill, Ball Mills, HIG Mill, Flotation Plant, Thickeners, Concentrate Filtration Plant, Slurry Pumps, Process Water Systems, Tailings Systems, and associated plant infrastructure.</p> <p>The role works closely with Operations, Reliability, Mechanical Maintenance, Electrical, Instrumentation, and Project teams to achieve production, safety, reliability, and asset performance objectives while ensuring compliance with safety, environmental, and asset management standards.</p> <p><b>Detailed Description </b></p> <p>AUTOMATION &amp; CONTROL SYSTEM MANAGEMENT</p> <p>Support maintenance activities for automation, process control, and industrial digital systems across the concentrator plant.</p> <p>Ensure automation systems support safe, reliable, and efficient plant operation.</p> <p>Assist in implementing maintenance strategies to improve system reliability and availability.</p> <p>Monitor automation system performance and recommend corrective actions.</p> <p>Ensure compliance with OEM recommendations, engineering standards, and statutory requirements.</p> <p>Support asset lifecycle management and replacement planning activities.</p> <p>Provide technical support for automation maintenance planning, scheduling, and execution.</p> <p>Support commissioning, startup, and operational readiness activities.</p> <p>DCS, PLC &amp; SCADA SYSTEMS</p> <p>Support reliability improvement initiatives for DCS, PLC, SCADA, HMI, historian, and control system infrastructure.</p> <p>Assist with automation system configuration, maintenance, and performance optimization.</p> <p>Troubleshoot control logic, process interlocks, alarms, permissives, and control loops.</p> <p>Support backup, restore, and disaster recovery activities.</p> <p>Assist with software version control and change management processes.</p> <p>Support testing and verification of DCS, PLC, and SCADA modifications.</p> <p>Maintain automation documentation, logic diagrams, and system records.</p> <p>MOC &amp; CHANGE GOVERNANCE</p> <p>Support implementation of approved Management of Change (MOC) requirements for automation modifications and software changes.</p> <p>Assist in reviewing proposed changes to DCS, PLC, SCADA, HMI, historian, control logic, alarms, interlocks, and associated automation infrastructure.</p> <p>Participate in risk assessments, testing, validation, and documentation activities associated with approved changes.</p> <p>Coordinate with Operations, Instrumentation, Electrical, Reliability, and Projects teams during implementation activities.</p> <p>Support FAT, SAT, simulation testing, commissioning, and post-implementation verification activities.</p> <p>Ensure technical documentation remains updated following approved modifications.</p> <p>Participate in post-change reviews and verification activities.</p> <p>PROCESS CONTROL &amp; OPTIMIZATION</p> <p>Support process control and automation improvement initiatives.</p> <p>Analyze process performance and identify opportunities for control-loop optimization.</p> <p>Assist with control-loop tuning and performance monitoring.</p> <p>Support initiatives aimed at improving throughput, recovery, plant stability, and energy efficiency.</p> <p>Support implementation of advanced process control technologies and digital solutions.</p> <p>Work closely with Operations and Metallurgical teams to optimize plant performance</p> <p>IT/OT CYBERSECURITY INTERFACE</p> <p>Support implementation of cybersecurity requirements for DCS, PLC, SCADA, HMI, historians, servers, workstations, and industrial communication networks.</p> <p>Assist with user access management, backup verification, patching activities, and cybersecurity compliance requirements.</p> <p>Participate in cybersecurity audits, vulnerability assessments, and incident investigations as required.</p> <p>Support cybersecurity-related upgrades and remediation activities.</p> <p>Ensure automation activities comply with approved OT cybersecurity policies and procedures.</p> <p>Maintain coordination between IT, OT Cybersecurity, Automation, Instrumentation, Electrical, Operations, and Project teams.</p> <p><br></p> <p> </p> <p><b>Job Requirements </b></p> <p>Education: </p> <p> Bachelor's Degree in Automation Engineering, Control Systems Engineering, Electrical &amp; Automation Engineering, Mechatronics Engineering, Instrumentation &amp; Control Engineering, or related discipline is mandatory.</p> <p><b>Experience</b>: </p> <p> Bachelor s Degree with 5+ years of experience in a Copper Concentrator Plant or related process plant with similar type of equipment is mandatory.</p> <p> Minimum 3 years of experience in Automation maintenance and reliability engineering is mandatory.</p> <p> Experience supporting DCS, PLC, SCADA, and industrial communication systems in mineral processing or heavy&nbsp;</p>

<p> <strong>Job Title </strong>Linux OS Administrator (OpenShift and Ansible Specialist)</p> <p> <strong>Department</strong> Enterprise IT Infrastructure </p> <p> <strong>Job Summary</strong> </p> <p>As a Linux OS Administrator specialized in OpenShift and Ansible, you will play a crucial role in maintaining and enhancing our clients' Linux-based infrastructure and deploying applications on OpenShift. You will also be responsible for automating tasks using Ansible, streamlining processes, and ensuring the stability, security, and high availability of systems. Your expertise in both OpenShift and Ansible will be instrumental in optimizing performance, resolving issues, applying security standards, performing OS patching, and supporting our clients' technology needs.</p> <p> <strong>Responsibilities</strong> </p> <p>1. Install, configure, patch, and maintain Linux-based systems to ensure optimal performance, security, and reliability.</p> <p>2. Deploy and manage containerized applications on the OpenShift platform, including setting up pods, services, and routes.</p> <p>3. Monitor system performance and proactively identify and resolve issues to ensure continuous availability of services.</p> <p>4. Collaborate with development teams to troubleshoot any application-related issues on OpenShift.</p> <p>5. Develop, test, and maintain Ansible playbooks for automating various system administration tasks, including software installations, configurations, and updates.</p> <p>6. Implement and maintain security measures to protect systems from unauthorized access, data breaches, and cyber threats, as per the approved Security Standard. This includes configuring controls, setting up access controls, and supporting configuration and system audits.</p> <p>7. Apply security standards and best practices to ensure compliance with industry regulations and company policies.</p> <p>8. Perform regular OS patching and updates to address security vulnerabilities and keep systems up-to-date.</p> <p>9. Perform routine system backups, disaster recovery planning, and system upgrades to keep systems resilient and protected.</p> <p>10. Assist in capacity planning and resource allocation to optimize infrastructure performance.</p> <p>11. Conduct regular security assessments and vulnerability scans to identify and address potential vulnerabilities.</p> <p> <strong>Requirements</strong> </p> <p>1. Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).</p> <p>2. Proven experience in Red Hat Enterprise Linux (RHEL), and certified RHCE.</p> <p>3. Strong expertise in deploying and managing applications on Kubernetes, and OpenShift.</p> <p>4. Proficiency in automation using Ansible, including creating playbooks, roles, and modules.</p> <p>5. Solid understanding of networking concepts, TCP/IP, DNS, and firewall configurations.</p> <p>6. Experience with containerization technologies and container orchestration.</p> <p>7. Knowledge of scripting languages (e.g., Bash, Python) to automate tasks and create custom solutions.</p> <p>8. Experience in OS monitoring tools, and commands.</p> <p>9. Excellent problem-solving skills and ability to work well under pressure in a fast-paced environment.</p> <p>10. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and clients.</p> <p> </p> <p> <strong>Technical Experience </strong> </p> <p>1. Experience with cloud platforms like AWS, Azure, or Google Cloud.</p> <p>2. Familiarity with other containerization platforms such as Docker Swarm or Kubernetes.</p> <p>3. Red Hat Certified Specialist in Ansible Automation.</p> <p>4. Red Hat Certified OpenShift Administrator.</p> <p> </p> <p> </p>

<ul><li><p>Support onboarding and offboarding processes, ensuring all documentation is completed accurately.&nbsp;</p></li><li><p>Maintain and update employee records, HR databases, and personnel files.&nbsp;</p></li><li><p>Prepare HR-related letters, contracts, and employment documentation.&nbsp;</p></li><li><p>Coordinate employee attendance, leave records, and related reporting.&nbsp;</p></li><li><p>Assist with payroll inputs and employee benefits administration.&nbsp;</p></li><li><p>Respond to employee inquiries regarding HR policies, procedures, and benefits.&nbsp;</p></li><li><p>Support employee engagement initiatives, training programs, and company events.&nbsp;</p></li><li><p>Ensure compliance across all Government bodies with company policies and applicable labor laws.&nbsp;</p></li><li><p>Generate periodic HR reports and maintain accurate HR metrics.&nbsp;</p></li><li><p>Perform other HR and administrative duties as assigned.&nbsp;</p></li><li><p>As per business requirement, pursue all ad-hoc activities.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Human Resources, Business Administration, Management, or a related field.&nbsp;</p></li><li><p>1 to 2 years of experience in Human Resources, Administration, or a similar role in IT industry (preferred).</p></li><li><p>Good understanding of HR processes and employment practices.&nbsp;</p></li><li><p>Familiarity with Omani labor regulations is preferred.&nbsp;</p></li><li><p>Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).&nbsp;</p></li><li><p>Experience using HRIS or HR management systems is an advantage.&nbsp;</p></li><li><p>Strong communication skills in English and Arabic (Written & Spoken).</p></li><li><p>Excellent organizational and time-management skills.&nbsp;</p></li><li><p>Ability to handle confidential information professionally.&nbsp;<br><br></p></li></ul>

<p><strong>JOB SUMMARY</strong></p> <p></p> <p>As a member of the property management staff, contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the property and technology Information Resources objectives. Position is responsible to the property for all technology planning, decision-making, implementation, and maintenance. May manage property systems technicians and interfaces with vendors, owners, Executive Committee and property staff.</p> <p></p> <p><strong>CORE WORK ACTIVITIES</strong></p> <p></p> <p><strong>Ensuring Client Technology Needs are Met</strong></p> <p>Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.</p> <p>Monitors, verifies and manages the acquisition and maintenance of property based systems.</p> <p>Analyzes information, identifies current and potential problems and proposes solutions.</p> <p>Maintains, inspects and repairs equipment.</p> <p>Inspects and verifies the maintenance of the equipment or the environment.</p> <p>Verifies that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.</p> <p>Manages IR activities to ensure the property infrastructure and applications systems are functional at all times.</p> <p>Verifies solutions are consistent with the client's needs and brand specific IR environment.</p> <p>Administers and maintains mail and email.</p> <p>Maintains inventories and manages IT hardware/software.</p> <p>Provides Internet support and maintenance (if applicable)</p> <p>Provides cable management support.</p> <p>Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.</p> <p>Consults on specific application issues or hardware/software problems.</p> <p>Provides feedback to Lodging IR on application functional performance and system performance.</p> <p></p> <p><strong>Managing Projects and Policies</strong></p> <p>Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.</p> <p>Monitors processes and evaluating information according to SOP and LSOP requirements.</p> <p>Enforces IR policies and standards protecting company hardware, software and other resources at the property.</p> <p>Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations.</p> <p></p> <p><strong>Maintaining Information Systems and Technology Goals</strong></p> <p>Develops specific goals and plans to prioritize, organize, and accomplish your work.</p> <p>Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.</p> <p>Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule and according to specification.</p> <p>Verifies problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.</p> <p>Verifies proper asset management.</p> <p>Performs on-site monitoring of all projects.</p> <p>Verifies that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.</p> <p></p> <p><strong>Demonstrating and Applying IR Knowledge</strong></p> <p>Keeps up-to-date technically and applies new knowledge to your job.</p> <p>Demonstrates knowledge of job-relevant issues, products, systems, and processes.</p> <p>Provides technical expertise and support.</p> <p></p> <p><strong>Leading IR Team</strong></p> <p>Serves as a role model to demonstrate appropriate behaviors.</p> <p>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p> <p>Celebrates successes and publicly recognizes the contributions of team members.</p> <p>Provides a technical perspective to information needs along with cost/benefits understanding in an influencing role.</p> <p></p> <p><strong>Managing and Conducting Human Resource Activities</strong></p> <p>Verifies employees are treated fairly and equitably.</p> <p>Verifies property policies are administered fairly and consistently.</p> <p></p> <p><strong>Additional Responsibilities</strong></p> <p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</p> <p>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</p> <p>Analyzes information and evaluates results to choose the best solution and solve problems.</p> <p>Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff.</p> <p>Manages vendors for property IT requirements functioning as escalation point for problem resolution.</p> <p></p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p><strong>CANDIDATE PROFILE</strong></p> <p></p> <p><strong>Education and Experience</strong></p> <p>BS/BA or equivalent work experience. Additionally, 3-5 years experience in like position.</p> <p>Previous experience in IR Global Field Services or Marriott Systems Support desirable.</p> <p>System-related professional certifications desired.</p>

<p> <strong>Job Purpose:</strong> </p> <p>The Manager Cyber &amp; Information Security (InfoSec) Operations supervises the bank s cyber defense operations, ensuring timely detection, response, and resolution of security incidents. He/ She operates incident handling, digital forensics, and third-party cybersecurity coordination while maintaining compliance with regulatory and internal security frameworks. The role supports key operational security controls, drives continuous improvements in threat response, and collaborates with stakeholders to safeguard the bank s information assets across platforms and vendors.</p> <p> <strong>Key Accountabilities:</strong> </p> <p>Manages the full lifecycle of cybersecurity incident response including detection, triage, containment, eradication, recovery, and post-incident review.</p> <p>Conducts Root Case Analysis (RCA) [HH1] of compromised systems and preserves digital evidence for compliance and legal use.</p> <p>Updates and tests the incident response plan and playbooks to ensure readiness.</p> <p>Investigate security incidents such as unauthorized access, insider threats, and external attacks.</p> <p>Interfaces with MSSPs and third-party vendors for alert triage, escalation, and monitoring performance.</p> <p>Optimizes SIEM rules, detection logic, and response workflows with vendors and internal teams.</p> <p>Conducts regular meetings with vendors to review SLAs, resolve issues, and improve service levels.</p> <p>Evaluates emerging cybersecurity technologies and engages with vendors to enhance capabilities.</p> <p>Conducts risk assessments, vulnerability scans, and penetration testing to identify and mitigate threats.</p> <p>Implements and maintains the Bank s information security program in compliance with regulatory and business standards.</p> <p>Develops and enforces cybersecurity policies, standards, and procedures in alignment with frameworks (ISO 27001, CBO, MTCIT).</p> <p>Manages ISO 27001 certification efforts and maintains ISMS documentation and audit readiness.</p> <p>Maintains the cybersecurity risk register, audit findings, and remediation tracking.</p> <p>Performs user access reviews and privileged access reviews for critical systems in compliance with RBAC and regulatory requirements.</p> <p>Manages enforcement of PAM controls and maintains evidence of periodic access reviews.</p> <p>Approves firewall, system, and administrative access changes as the designated ISO authority.</p> <p>Coordinates with HR to manage onboarding and offboarding access controls for staff, vendors, and contractors.</p> <p>Provides security input for new IT and business projects, ensuring risk mitigation is embedded in solution design.</p> <p>Conduct security assessments, architectural reviews, and integration support for new systems.</p> <p>Communicates incident updates, risks, and resolutions to stakeholders across IT, Legal, Compliance, and Business Units.</p> <p>Develops and delivers cybersecurity awareness and training programs to staff.</p> <p>Fosters a culture of accountability, proactive defense, and information security ownership.</p> <p>Leads cyber drill simulations and incident response exercises to improve response capabilities.</p> <p>Ensures compliance with data protection regulations and internal privacy policies.</p> <p>Develops and maintains privacy notices, consent forms, and data handling procedures.</p> <p>Manages data subject access requests and leads investigations into privacy-related incidents.</p> <p>Acts as the main liaison with Data Protection Authorities during audits or investigations.</p> <p>Executes the information security roadmap aligned with enterprise risk strategy.</p> <p>Ensures ongoing adherence to cybersecurity best practices, regulatory mandates, and corporate security policies.</p> <p>Maintains high standards of professionalism, accuracy, and integrity in all operational duties.</p> <p>Collaborates with internal functions to sustain an enterprise-wide security and privacy posture.</p> <p>Ensures incident reports, root cause analysis documentation, and regulatory compliance submissions are completed following cybersecurity and data privacy incidents.</p> <p>Develops dashboards and executive summaries for senior management highlighting the requirement.</p> <p>Maintains and regularly updates a comprehensive risk register for third-party security and privacy vendors.</p> <p>Ensures compliance with data protection regulations and international best practices, including GDPR, CCPA, CDC, MTCIT, CBO, and PDPL.</p> <p>Administers privacy impact assessments (PIAs) and data protection impact assessments (DPIAs), ensuring they are conducted thoroughly and in a timely manner.</p> <p>Serves as the primary point of contact for data subjects and regulatory authorities on data privacy inquiries and breach communications, acting in the capacity of the Data Privacy Officer (DPO).</p> <p>Implements and monitors data governance policies that ensure secure, lawful, and transparent data processing across all departments.</p> <p>Maintains up-to-date records of processing activities (ROPA) and ensures data retention, deletion, and anonymization policies align with applicable legal and regulatory requirements.</p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Qualifications and Experience:</strong> </p> <p>Bachelor Degree in Information Security, Cybersecurity, Information Systems or a related field.</p> <p>Professional certification in Information Security such as: GCIH, GCFA, GCFE, CISSP, CEH, CISM, ISO 27001) is preferred.</p> <p>Minimum of 4 years of experience with at least 2 years in a banking or a regulated environment.</p> <p>Familiarity with using cybersecurity tools such as SIEM, EDR and forensic platforms.</p> <p>Demonstrates familiarity with country-specific information security regulations and expertise.</p> <p>Strong knowledge of related ISO such as ISO 27001 and related global standards.</p> <p>Ability to conduct risk assessments, vulnerability assessments and penetration testing.</p> <p>Ability to develop IS standards, procedures and controls.</p>

<p>The PBX Operator is responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up. The PBX Operator will assist our guests and colleagues in emergency situation by distributing our emails, alerts, and messages in timely manner.</p><p><strong>Responsibilities</strong></p><p><strong>General:</strong></p><ul><li>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.</li><li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li><li>It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy.</li><li>It is part of your role and your responsibility to fully support all learning and development activities.</li><li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li><li>Use of the hotel s network, computers or internet access which is in the hotel s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li><li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li><li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li><li>Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li><li>Act as a hotel ambassador at all times.</li><li>To carry out any additional duties requested by management, related to hotel operational activities.</li><li><strong>Departmental:</strong></li><li>To carry out any additional duties requested by management, related to hotel operational activities.</li><li>Answer hotel s main telephone number and connect guest and colleagues to the correct telephone extension.</li><li>Greet all callers with warm and sincere greeting.</li><li>To carry out wake-up call procedures to perfection and maintain accurate and appropriate records</li><li>To take and retrieve messages, both in Voicemail and HelloMO, in the appropriate manner.</li><li>To be able to take messages in writing and ensuring delivery.</li><li>To maintain a good working relationship with all departments</li><li>To make sure to assist all departments calls when they revert to the board.</li><li>Ensure there is sufficient stationary at all times</li><li>Tables and chairs should be clean and keyboard should be turn around and discard of any foreign objects</li><li>Make sure printers are working at all times and contact IT Department when maintenance or ink are needed</li><li>Assist Reservations Department, Front Office and Room Service when needed</li><li>Anticipate and recognize individual guest needs.</li><li>Able to think clearly, quickly, maintain concentration, and composure to make conscious decisions.</li><li>Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction.</li><li>Pass on requests in a timely and accurate manner to appropriate colleagues.</li><li>Communicate with security as necessary in the event of an emergency.</li><li>Document all guest requests, complaints or problems immediately and notify designated department/ personnel for resolving the situation.</li><li>Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li><li>Maintain complete knowledge of:</li><li>All hotel features/services, hours of operations.</li><li>All hotel restaurant food concepts, dress code and ambiance.</li><li>All hotel room types, number /names, amenities and locations.</li><li>Scheduled daily group activities, names and locations of meeting/banquet rooms</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>The PBX Operator is responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up.</li><li>The PBX Operator will assist our guests and colleagues in emergency situation by distributing our emails, alerts, and messages in timely manner.</li><li>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.</li><li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li><li>It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy.</li><li>It is part of your role and your responsibility to fully support all learning and development activities.</li><li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li><li>Use of the hotel s network, computers or internet access which is in the hotel s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li><li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li><li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li><li>Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li><li>Act as a hotel ambassador at all times.</li><li>To carry out any additional duties requested by management, related to hotel operational activities.</li><li>To carry out any additional duties requested by management, related to hotel operational activities.</li><li>Answer hotel s main telephone number and connect guest and colleagues to the correct telephone extension.</li><li>Greet all callers with warm and sincere greeting.</li><li>To carry out wake-up call procedures to perfection and maintain accurate and appropriate records</li><li>To take and retrieve messages, both in Voicemail and HelloMO, in the appropriate manner.</li><li>To be able to take messages in writing and ensuring delivery.</li><li>To maintain a good working relationship with all departments</li><li>To make sure to assist all departments calls when they revert to the board.</li><li>Ensure there is sufficient stationary at all times</li><li>Tables and chairs should be clean and keyboard should be turn around and discard of any foreign objects</li><li>Make sure printers are working at all times and contact IT Department when maintenance or ink are needed</li><li>Assist Reservations Department, Front Office and Room Service when needed</li><li>Anticipate and recognize individual guest needs.</li><li>Able to think clearly, quickly, maintain concentration, and composure to make conscious decisions.</li><li>Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction.</li><li>Pass on requests in a timely and accurate manner to appropriate colleagues.</li><li>Communicate with security as necessary in the event of an emergency.</li><li>Document all guest requests, complaints or problems immediately and notify designated department/ personnel for resolving the situation.</li><li>Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li><li>Maintain complete knowledge of:</li><li>All hotel features/services, hours of operations.</li><li>All hotel restaurant food concepts, dress code and ambiance.</li><li>All hotel room types, number /names, amenities and locations.</li><li>Scheduled daily group activities, names and locations of meeting/banquet rooms</li></ul>

<p> <strong>Job Title :</strong>Senior Control Self-Assessment </p> <p> <strong>Branch /Dept: </strong>Information Technology Department </p> <p> <strong>Reporting to: </strong>Manager IT Assurance and Intelligence </p> <p> <strong>Main Role (Overall Accountability)</strong> </p> <p>The Control Self Assessor is responsible to identify, plan, execute and report on specialized Information Technology related reviews involving a broad range of information technology and operational functions within the Bank to evaluate and improve the effectiveness of governance, risk management, internal control, and organizational decision making.</p> <p> <strong>Overall Responsibility:</strong> </p> <p>1. Plan, conduct and manage IT Control assessments and RCSA assessments within Information Technology department to ensure the effectiveness of IT controls.</p> <p>2. Make necessary recommendations and point of improvements adding value to enhance general IT-process/operations/functions.</p> <p> <strong>Principal Accountabilities</strong> </p> <p> <strong>Specific Responsibilities:</strong> </p> <p> Understand, analyse and evaluate processes, risks and controls within IT department.</p> <p> Executes the structured risk assessment process (RCSAs) for systems, processes, and projects </p> <p> Maintains the cyber risk register within the GRC tool, ensuring data quality and completeness.</p> <p> Tracks the status of risk treatment plans (mitigation actions and risk acceptances/exceptions), following up with owners as needed. </p> <p> Supports the preparation of executive risk reporting by analysing risk data, trends, and KPIs. </p> <p> Executes control testing activities as part of 1.5 LOD assurance plan</p> <p> Manages the logistics of Control Library and attestations process, coordinating with 1LOD control owners to ensure timely submissions</p> <p> Conducts QA checks on control activities by 1LOD</p> <p> Assists in the development and implementation of Continuous Control Monitoring (CCM) capabilities, automating evidence collection and testing.</p> <p> To have good understanding of IT risks, standards, controls and be ready to help all departments to spread a risk aware culture </p> <p> Prepare and maintain GRC dashboards to ensure complete management visibility</p> <p> <strong>Key Interactions</strong> </p> <p> <strong>Individual / Entity </strong> </p> <p>IT Section Heads </p> <p>All IT Staff in the Bank </p> <p>Vendors &amp; External Parties </p> <p> <strong>Purpose</strong> </p> <p>Follow-up and Assess Risks </p> <p>IT Reviews Related </p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Personnel Specifications</strong> </p> <p>Internal and External Audit Involvements, Other Contribution </p> <p>Good academic background with extensive domain knowledge of IT Review/assessments within bank area.</p> <p>Minimum 8 years of experience in the field of information technology with reputed organizations having knowledge and experience in Governance/Compliance/Risk or Information Security/IT (as applicable).</p> <p> <strong>The candidate should also have thorough knowledge of the following:</strong> </p> <ul> <li>In-depth experience in Governance/Compliance/Risk.</li> <li>Planning, implementation and administration of self-assessment within </li> <li>IT department through the use of controls, procedures, measurements and strategies.</li> <li>High-level knowledge of current technology in the industry.</li> <li>High attention to detail, and strategic reasoning skills.</li> <li> Evaluation Skills, Critical thinking and Analytical Skills. </li> <li>Good management capabilities with abilities to lead a team. </li> <li>Good communication, presentation skills with good command of written English.</li> <li>Good Interpersonal relations with pleasing personality. </li> <li>Required: COBIT Certification</li> <li>Preferred: CIA, ISO27001 LA, CISM, CISSP or other related certifications</li> <li>Preferred: Experience in using Analytical tools: ACL, SQL Scripting etc and GRC Tools.</li> </ul>

<p><strong>IT Course Online Training Specialist (Female) – 1 Year Contract</strong></p><br><p><strong>Target Candidates:</strong> Expatriates only (Indian, Pakistani, Bangladeshi, Filipino, Sri Lankan, Egyptian, Nepali, and other eligible nationalities residing in Oman).</p><p>Location: Muscat, Oman<br>Employment Type: Hybrid</p><p>Industry: Oil & Gas<br>Industry: Online Training<br>Experience: Minimum 2-3 years of relevant IT training experience<br>&nbsp;</p><p><strong>About the Role</strong></p><p>The IT Training Specialist will develop and deliver professional online IT courses as the main instructor. The role combines IT knowledge, course development, instructional design, video recording, and on-camera presentation to create engaging online learning experiences.</p><br><p><strong>Key Responsibilities</strong></p><ul><li><p>Design and deliver complete online IT courses as the main instructor.</p></li><li><p>Record professional video lessons and software demonstrations.</p></li><li><p>Present confidently and professionally on camera, as the role requires regular video recording of online IT courses.</p></li><li><p>Prepare course outlines, scripts, presentations, notes, exercises, quizzes, and assessments.</p></li><li><p>Work with video editors, designers, and course-production teams.</p></li><li><p>Manage and update course content on learning management systems (LMS).</p></li><li><p>Improve courses using learner feedback and updated technologies.</p></li><li><p>Conduct webinars and live online training sessions when required.</p></li></ul><br><p><strong>Requirements</strong></p><ul><li><p>Female expatriate candidate.</p></li><li><p>Bachelor’s degree in IT, Computer Science, or a related field.</p></li><li><p>2–3 years of relevant IT training experience.</p></li><li><p>Strong English communication and presentation skills, with confidence on camera.</p></li><li><p>Experience in online learning, video recording, and course development.</p></li><li><p>Experience with LMS/e-learning platforms such as courses on Coursera, Udemy, LinkedIn Learning, or similar platforms.</p></li><li><p>LMS experience, instructional design certification, video editing skills, or relevant Microsoft, Cisco, CompTIA, cloud, cybersecurity, or other IT certifications is an advantage.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>-</p>

<p>Lead and manage the team and activities for IT Operations at OQ8, under delegated authority from VP, IDS &amp; Facility as owner of IT Operations standards &amp; solutions for OQ8, through:</p><p>Lead the Help Desk and End User Support</p><p>Lead the IT Service Management</p><p>Lead the IT Infrastructure &amp; Cloud</p><p>Lead IT Back office &amp; Demand</p><p>Lead SAP support services</p><p>The position will act in accordance with the OQ8 s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p><strong>Main Accountabilities:</strong></p><ul><li>Manage day-to-day IT operation services</li><li>Ensure that transitioned services have been developed to meet Operational and Service Level Requirements</li><li>Monitor, measure, report and review current performance of services and components in the enterprise IDS environment and ensure IDS capacity meets business needs</li><li>Maintain a single source of consistent information on all IDS services delivered to the business Units / functions (active and dormant services)</li><li>Plan, direct and coordinate operations of the Service Desk and End User Support for OQ8</li><li>Assess and evaluate change requests and ensure proposed changes are implemented with minimum disruption of services being delivered</li><li>Plan and oversee the successful roll-out of IDS service changes into the live environment</li><li>Ensure Configuration Items are identified, accounted, reported, verified and audited.</li><li>Manage and support live application &amp; database technical environment on a day-to-day basis</li><li>Implementation, operational management and ownership of all technical security areas</li><li>Enforce information security procedures &amp; compliance across IT systems &amp; services</li><li>Ensure that practices and procedures are in place to recover technology infrastructure in the event of a disaster</li><li>Oversee the successful roll-out of IT operations projects</li><li>Manage service providers and monitor SLA compliance to ensure effective service delivery and timely resolution of operational issues.</li><li>Prepare and present regular IDS performance reports covering service levels, incidents, capacity, risks, and improvement actions.</li><li>Manage IDS demand, portfolio planning, and technology roadmap execution in alignment with business priorities and enterprise architecture.</li><li>Oversee IDS back-office operations, budget management, procurement, contracts, and financial governance.</li><li>Oversaw daily SAP operations, addressing system issues promptly to minimize business disruption</li><li>Lead and govern SAP support services to ensure reliable, secure and business-aligned service delivery.</li></ul><p><strong>Key interactions</strong></p><ul><li>Internal: all OQ8 Functions</li><li>External: Staffing specialized Contractors, Vendors &amp; Suppliers</li></ul><p><strong>Notable working conditions:</strong> office-based environment with intensive computer screen use and occasional visits to operational sites.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in IT, computer science, Engineering or relent field.</li><li>14 years of relevant experience</li><li>Experience in IT Operations (systems analysis, networks, Data Centre, IPT, MS, platforms, tools and technologies relevant to infrastructure development inclusive of 5 years experience in a similar IT environment within a large industrial organization, preferably in the Oil and Gas industry)</li><li>Experience of leading cross functional teams delivering IT service and managing IT service</li><li>Experience of working with multiple third-party vendors</li><li>Proven experience in managing SAP application support, IT service delivery, demand management, project portfolios, and vendor-managed services.</li><li>Strong experience in budgeting, procurement, contract management, and governance within a complex enterprise environment.</li><li>Exposure to SAP S/4HANA, SAP SuccessFactors, SAP Fiori, SAP BTP/CPI, and enterprise application ecosystems is highly desirable.</li><li>People Leadership / People Management</li><li>Effective communication and interpersonal skills</li><li>A highly analytical and strategic thinker</li><li>Ability to manage and direct activities of others in a multi-project environment</li><li>Ability to build, maintain and extend relationships across the organization</li><li>A strong entrepreneurial flair and commercial acumen</li><li>Ability to perform business and process analysis</li><li>Understanding and experience in administration of large scale networks</li><li>Excellent problem-solving, Analytical and organisational skills</li><li>Proficiency in M/S Office.</li><li>Projects management</li><li>QA / QC Knowledge.</li><li>Contract Administration (Development / Review).</li><li>Structured System Analysis, System Design</li><li>HP networks, Cisco networks.</li><li>Strong knowledge of Data Centre &amp; advanced technical infrastructure skills</li><li>Excellent Project management skills</li><li>Working knowledge of best practices in information technology management and ability to work to a high degree of accuracy</li><li>SAP AMS Vendor Management &amp; SLA Governance</li><li>Budget Planning, Financial Control &amp; Cost Management</li><li>Procurement, Contract &amp; Commercial Management</li><li>Demand Management &amp; Portfolio Governance</li></ul><p><strong>Preferred certifications:</strong> Industry certification in IT infrastructure (e.g. CCNP, AWS, CompTIA, DCDC, MCSE, etc.), IT Service Management (e.g. ITIL, etc.)</p>

<p><strong>Online Course Training Specialist (Female) – 1 Year Contract</strong></p><p><br></p><p><strong>Target Candidates:</strong> Expatriates only (Indian, Pakistani, Bangladeshi, Filipino, Sri Lankan, Egyptian, Nepali, and other eligible nationalities residing in Oman).</p><p>Location: Muscat, Oman<br>Employment Type: Hybrid</p><p>Industry: Online Training<br>Experience: Minimum 2-3 years of relevant IT training experience<br>&nbsp;</p><p><strong>About the Role</strong></p><p>The IT Training Specialist will develop and deliver professional online IT courses as the main instructor. The role combines IT knowledge, course development, instructional design, video recording, and on-camera presentation to create engaging online learning experiences.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><p>Record professional video lessons and software demonstrations.</p></li><li><p>Present confidently and professionally on camera, as the role requires regular video recording of online IT courses.</p></li><li><p>Prepare course outlines, scripts, presentations, notes, exercises, quizzes, and assessments.</p></li><li><p>Work with video editors, designers, and course-production teams.</p></li><li><p>Manage and update course content on learning management systems (LMS).</p></li><li><p>Improve courses using learner feedback and updated technologies.</p></li><li><p>Conduct webinars and live online training sessions when required.</p></li><li><p>Design and deliver complete online IT courses as the main instructor.</p></li></ul><p><br></p><p><strong>Requirements</strong></p><ul><li><p>Female candidate.</p></li><li><p>Bachelor’s degree in IT, Computer Science, or a related field.</p></li><li><p>2–3 years of relevant IT training experience.</p></li><li><p>Strong English communication and presentation skills, with confidence on camera.</p></li><li><p>Experience in online learning, video recording, and course development.</p></li><li><p>Experience with LMS/e-learning platforms such as courses on Coursera, Udemy, LinkedIn Learning, or similar platforms.</p></li><li><p>LMS experience, instructional design certification, video editing skills, or relevant Microsoft, Cisco, CompTIA, cloud, cybersecurity, or other IT certifications is an advantage.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>-</p>